Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[ Dear Madam, Sir,Unfortunately, again you are presenting inaccurate information about this transaction.I only have an [redacted].com website login, pictures of the earrings were presented at [redacted].com website and placed all bids thru your website, purchase confirmation also came thru [redacted].com Furthermore as far as I know I never dealt with "[redacted]" since besides [redacted].com I have only been contacted by [redacted] Services to whom I have provided shipping information, and article was shipped by another third party as well as explained on all fraud attempt reports I have reported so far.Besides your attempt to blame the shipping company only proves how unprofessional you are, I still have original packaging, with plastic box, styrofoam and carton boxes which arrived perfectly fine.Article definitely do not match with pictures and description and I will not accept anything else than a full recovery of all costs related to this unlawful transaction.By the way it would seem more trustful if you can name who is answering me for further reference. ]
Regards,
[redacted]
Dear [redacted],Thank you for contacting us, I can see that you won lots [redacted] and [redacted] in [redacted]'s 10/26 auction and that you were in touch with our Customer Care team for assistance communicating with the auction house. As we are platform for auction houses and are not directly involved in...
collecting payment or shipping items, we contacted the auction house on your behalf to facilitate communication.We have a record that the auction house responded to you and CCd our Customer Care team on the message on 12/16/16. From their response it sounds as though there may be some confusion or miscommunication regarding the payment status, as they expressed they have not received payment and sent along prior emails and payment instructions. At that time they instructed you to please check with your bank in regards to the bank transfer. Please continue to communicate with the auction house directly about finalizing payment and shipping your won items. If you have trouble getting in touch with them, please don't hesitate to contact our team and we will be happy to reach out as well.Sincerely,Customer CareInvaluable | AuctionZip[redacted]
Dear [redacted],Again, I do apologize that this matter has not been resolved sooner. As Invaluable is a platform, we do not have in our possession any of the items listed on the website and are not directly involved in any post-auction transactions such as payment or shipping. If we are notified by either a bidder or an auction house that one of the parties is being unresponsive, we are ready to step in and facilitate communication to work towards a resolution, and take escalated action as necessary. As I stated in my previous message, please be assured that we have taken action on Affordable Luxury's account until this matter is resolved and will continue to work with Anna on sending checks to you for a refund. I have shared your concerns with her as you've outlined in this complaint as well.Thank you,Customer Care ManagerInvaluable | AuctionZipo [redacted]f [redacted]
Dear [redacted],I sincerely apologize for any frustration caused by the emails you've been receiving from Invaluable and/or AuctionZip. I was able to find accounts registered to your email address on both of our online auction platforms. Please be assured that we take your privacy very seriously. We...
have unsubscribed you from our mailing list and your email address has been added to our suppression list.Please don't hesitate to contact us should you receive another email, or with any further questions or concerns. You can contact us by emailing [redacted]Thank you,Customer CareInvaluable | AuctionZip[redacted]
Dear [redacted], Thank you for contacting us, and I sincerely apologize for the frustration and inconvenience of your one day subscription auto-renewing. When purchasing a subscription on Invaluable, the order confirmation page does state that the subscription will be automatically renewed and...
this can be changed in account settings. I understand that you only intended to purchase this for one day's use and have not been actively using the subscription since. We will be processing a refund for the five auto-renewals, for a total of $149.75. Please don't hesitate to contact us at [email protected] with any further questions you may have.Sincerely,-- Customer CareInvaluable | AuctionZip [redacted]invaluable.com | auctionzip.comThe information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Dear Daniel,On October 18th we were able to get in touch with National Book Auctions about this matter. We tried to reach you by phone that afternoon to confirm that we spoke with the auction house and that they would be emailing you shortly, it looks like you were unavailable at the time and a message was left with Wendy. We do see that the auction house sent an email explaining what action had been taken in regards to the items won in July, and that you responded to the points raised by the auction house with our Customer Care team copied on the message. As a platform for auction houses, Invaluable is not directly involved in post-auction transactions such as payment or shipping. We are happy to assist in putting bidders and houses in touch with each other to discuss these matters, but dispute resolution is at the discretion of the auction house. In this case, National Book Auctions has expressed that the items were offered at another auction and re-sold elsewhere since payment was not completed within the time frame in their terms and conditions.National Book's terms and conditions from this sale are available at the following link, the section titled Payment Options does include details about the house's right to offer items to other buyers if payment is not completed within 10 days after the sale: https://secure.invaluable.com/rfa/rfaViewTerms.cfm?groupSettingsRef=05SP2...⇄ CareInvaluable | AuctionZip
Dear [redacted],I understand that this message is in regards to an item that you won in [redacted]'s 3/6/16 sale, a [redacted] drawing of Uncle Scrooge. I can see that you have been speaking with our Customer Care team since the end of March, and have most recently been communicating with our Fraud and...
Protection Specialist. Throughout our communication we have been reaching out to the auction house on your behalf to help facilitate a resolution. I understand that you have received a COA which was requested after receiving the delivery of the item, but are displeased with the company that provided the certificate and are not convinced of the item's authenticity.I do apologize for the frustrations from your experience with [redacted], and that thus far, they have not provided a fully satisfactory resolution. As a platform for auction houses, we are not directly involved in any transactions. We do not collect any funds for won items nor do we have any items in our possession. We did not provide the COA that you received after the auction, nor did we collect payment for it. We are unable to provide you with a refund since we did not collect any payment from you, but we do hope that we can assist you with getting this matter resolved. We appreciate your feedback and concerns in regards to other online postings about [redacted] in addition to your personal experience. We are in the process of completing an internal review of their account and will be taking appropriate action.Sincerely,Customer CareInvaluable | AuctionZip[redacted][email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Let's please be completely clear. I participated in an Invaluable Auction advertised as an Invaluable Auction. It was listed on the Internet as an Invaluable Auction and the results were listed as Invaluable Auctions and continued after the auction to be published on the Internet under Invaluable Auctions. I receive approximately 25 emails each week from you advertising your Invaluable Auctions. During the Invaluable Auction I was given even more information and emails all through Invaluable Auctions and told to contact Invaluable Auctions. In addition, your name and endorsement, Invaluable Auctions, facilitated the auction and additionally collected transaction fees from this Invaluable Auction. Invaluable Auctions also runs the Invaluable Auctions fraud department. Invaluable Auctions should live up to their part of the bargain because Invaluable Auctions name was on the auction. If I buy a toaster from a department store and after paying the department store I find the box they hand me is empty, then the department store is liable and they don't try to blame it on some manufacturer in some other country. It was made 100% clear to me that I was involved in an Invaluable Auction just like the many email advertisements I receive every day from Invaluable Auctions state: "Invaluable Auctions" Invaluable Auctions further acknowledges your relationship to [redacted] Auctions by severing it and therefore you are liable. Invaluable Auctions also told me to pay $90 for a COA that isn't a certificate of authenticity at all and is completely worthless as previously noted. I find it very hard to believe you want to tarnish your reputation by denying me my claim against this unscrupulous activity that was all unquestionably apart of Invaluable Auctions. I feel you should refund my $458.29 for the fraudulent auction you represented and endorsed with [redacted]. I feel because of Invaluable Auctions I received a fake drawing which you verify by severing your relations ship with [redacted] because they were wrong. Until you pay me my $458.29 I will continue to pursue you by every means possible and hold you accountable for all additional and no doubt substantial costs as they arise.
Regards,
[redacted]
Dear [redacted],I understand that you won an item in an auction with [redacted]., and I can confirm that they are one of our auction house partners. Invaluable and [redacted] are platforms for auction houses around the world to make their sales available for online bidding. We are not directly...
involved in any post auction transactions, including payment and shipping. If there is a dispute as to the amount charged for a transaction, you will need to work with the auction house to resolve this.I was unable to locate an account in our system with the email address [email protected], is there another email address that you may have created an account with? I also reviewed all of [redacted] Co.'s online sale results from 2016 and did not see any winning bidders with your name, email address, or phone number. If you did win items through our online auction platform, please contact our Customer Care team by calling [redacted] or emailing [redacted]. We'd be happy to search for your account using other information that you may have signed up with, and can reach out to the auction house on your behalf to facilitate a resolution if they have been unresponsive to you.Sincerely,Customer Care[redacted]
[redacted]
Dear [redacted],Thank you contacting us, I sincerely apologize for any frustration you've experienced in attempting to resolve this matter and for the miscommunication regarding your won lots. I can confirm that we have on record you won 8 items in [redacted]s' 7/10 sale, in addition to...
several items you had previously won with this auction house in May and June. [redacted] has been a long time auction house partner of ours, and I want to assure you that their unresponsiveness to your attempts to pay for the won lots is out of the ordinary.I can see that a member of our Customer Care team reached out to [redacted] this morning and copied you on the email. We will also be trying to reach them by phone to get more information about why this transaction has not been completed. We will be sure to notify you as soon as we have any additional information about these items. If you have any further questions at this time, we do offer 24/7 support and can be reached by calling [redacted].Sincerely,Customer CareInvaluable | AuctionZip[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I understand that you are in a dispute with [redacted]'s Auctions in Geneva, NY in regards to items that you consigned to this auction company. AuctionZip is not involved in consignment agreements between auctioneers and their consigners, and there is no financial compensation that we can offer for the items that [redacted]'s Auctions sold on your behalf. After reviewing [redacted]'s account, I can confirm that this auction company is not one of our online auction house partners, so the sale your items were in was not available for bidding through our platform - because of this we are not able to offer any further information about the price items were sold for either. It does appear that [redacted]'s offers online bidding though another platform, [redacted], and they may be able to provide more details about sales results if that would assist you in any way.iN YOUR RESPONSE TO OUR COMPLAINT you said the above. Attached is an ad or a listing, or whatever that shows a partnership with that company VERY CLEARLYYour company as well as Bid it whatever both partner with the crooks at [redacted]'s and your denial is so very easy to dispute. You should at least ban that company and the Owner from injuring others in the futureRegards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Dear [redacted], Thank you for contacting us regarding the item you won in [redacted] Auction’s 8/25 sale. I can see...
that you were just speaking with a member of our Customer Care team last night about this. As a platform for auction houses, we are not directly involved in post-auction transactions such as payment or dispute resolution. We are also not in possession of any items listed on our website, nor do we upload the catalogs or item descriptions listed. We are not able to issue a refund for your purchases since the funds were collected by the auction house. In cases such as this, we are happy to assist with communication in hopes that both parties can reach a resolution, though the final outcome is at the discretion of the auction house. Should you wish to continue with other methods of resolving this, such as pursuing it legally or filing a claim with the shipping company, that is at your discretion. Sincerely, -- Customer Care [redacted] | AuctionZip North America [redacted]
[redacted]
Dear [redacted],I apologize for any confusion and inconvenience experienced through your participation in the Artcurial auction. As previously expressed, there was another bid on this item for the same amount which had been placed prior to your bid. This was not visible to us prior to this bidder's...
registration being approved by the auction house. As this user's registration was pending at the time you first contacted us, this user's bid was not approved and was not yet a contender for winning the item. However, since this bid was submitted prior to your bid, once the user was approved this bid did take precedence. As a platform for auction houses, Invaluable is not involved in reviewing and approving bidder registrations, or in setting/increasing bid limits.I do apologize if there was any miscommunication from either Invaluable or the auction house in regards to increasing your bid limit. As mentioned above, bid limits are managed solely by the auction house. While the house can increase the bid limit of users, neither the auction house nor Invaluable has the ability to place or raise online bids for users. Within the Invaluable user account dashboard, you are able to review your auction registrations and see what/if any bid limit has been set by the house. In this dashboard you are also able to review your active bids, see the status of whether you are the high bidder or have been outbid, and raise or cancel your bids.This item was sold to another bidder for $3000 as there were no higher bids placed online or on the auction floor to compete against it. While we are happy to notify the auction house about your interest in this item should the transaction not go through with the winning bidder, we would not be in a position to offer the item to you or to instruct the house to do so.Sincerely,Customer CareInvaluable | AuctionZip
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],Thank you for confirming, [redacted] was under the impression that the funds had already been returned to you. I'm sure that someone may have already expressed this to you, but as we are not directly involved in the payment or shipping of items won with our auction house partners we are not in a position to process any refunds. Our Customer Care team will be contacting the auction house to further discuss this matter and we will update you once we have additional information.Sincerely,Customer CareInvaluable | AuctionZip###-###-####[email protected]
Dear [redacted],To clarify, this company is not one of our online auction house partners meaning that their sales are not available for online bidding through our platform. Users cannot register to bid or place bids for these items through AuctionZip, so we would be unable to provide additional information about sale results that may be useful in your dispute. [redacted]'s does have a free auctioneer account on AuctionZip, which allows him to post listings that act as advertisements for upcoming sales (similar to an ad that might be placed in a local paper). We appreciate feedback such as yours and will review their account to ensure they are abiding by our listing policies. As mentioned previously, we are not apprised of agreements between auctioneers and consignors, are are unable to offer any compensation for the items you consigned to this auction company.Sincerely,Customer CareAuctionZip[redacted]
Dear Mr. [redacted],Please do reach out, we welcome a call to discuss your concerns further and would be happy to assist you with communicating with any of our auction house partners. As expressed in my last response, though these sales are listed on Invaluable we are not in possession of the items nor do we upload the catalog information, approval is managed by each auction house and dispute resolution is at the discretion of each house. We are not appraisers or art experts, though we do take feedback such as yours seriously and would like to further review any accounts that you believe to be listing false information. We extensively vet all new sellers before bringing them onto our platform and frequently conduct reviews of existing accounts. We look forward to hearing from you.Sincerely,Customer CareInvaluableNorth America [redacted]Europe +[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[ Dear Madam, Sir,Unfortunately, again you are presenting inaccurate information about this transaction.I only have an [redacted].com website login, pictures of the earrings were presented at [redacted].com website and placed all bids thru your website, purchase confirmation also came thru [redacted].com Furthermore as far as I know I never dealt with "[redacted]" since besides [redacted].com I have only been contacted by [redacted] Services to whom I have provided shipping information, and article was shipped by another third party as well as explained on all fraud attempt reports I have reported so far.Besides your attempt to blame the shipping company only proves how unprofessional you are, I still have original packaging, with plastic box, styrofoam and carton boxes which arrived perfectly fine.Article definitely do not match with pictures and description and I will not accept anything else than a full recovery of all costs related to this unlawful transaction.By the way it would seem more trustful if you can name who is answering me for further reference. ]
Regards,
[redacted]
Dear [redacted],Thank you for contacting us, I can see that you won lots [redacted] and [redacted] in [redacted]'s 10/26 auction and that you were in touch with our Customer Care team for assistance communicating with the auction house. As we are platform for auction houses and are not directly involved in...
collecting payment or shipping items, we contacted the auction house on your behalf to facilitate communication.We have a record that the auction house responded to you and CCd our Customer Care team on the message on 12/16/16. From their response it sounds as though there may be some confusion or miscommunication regarding the payment status, as they expressed they have not received payment and sent along prior emails and payment instructions. At that time they instructed you to please check with your bank in regards to the bank transfer. Please continue to communicate with the auction house directly about finalizing payment and shipping your won items. If you have trouble getting in touch with them, please don't hesitate to contact our team and we will be happy to reach out as well.Sincerely,Customer CareInvaluable | AuctionZip[redacted]
Dear [redacted],Again, I do apologize that this matter has not been resolved sooner. As Invaluable is a platform, we do not have in our possession any of the items listed on the website and are not directly involved in any post-auction transactions such as payment or shipping. If we are notified by either a bidder or an auction house that one of the parties is being unresponsive, we are ready to step in and facilitate communication to work towards a resolution, and take escalated action as necessary. As I stated in my previous message, please be assured that we have taken action on Affordable Luxury's account until this matter is resolved and will continue to work with Anna on sending checks to you for a refund. I have shared your concerns with her as you've outlined in this complaint as well.Thank you,Customer Care ManagerInvaluable | AuctionZipo [redacted]f [redacted]
Dear [redacted],I sincerely apologize for any frustration caused by the emails you've been receiving from Invaluable and/or AuctionZip. I was able to find accounts registered to your email address on both of our online auction platforms. Please be assured that we take your privacy very seriously. We...
have unsubscribed you from our mailing list and your email address has been added to our suppression list.Please don't hesitate to contact us should you receive another email, or with any further questions or concerns. You can contact us by emailing [redacted]Thank you,Customer CareInvaluable | AuctionZip[redacted]
Dear [redacted], Thank you for contacting us, and I sincerely apologize for the frustration and inconvenience of your one day subscription auto-renewing. When purchasing a subscription on Invaluable, the order confirmation page does state that the subscription will be automatically renewed and...
this can be changed in account settings. I understand that you only intended to purchase this for one day's use and have not been actively using the subscription since. We will be processing a refund for the five auto-renewals, for a total of $149.75. Please don't hesitate to contact us at [email protected] with any further questions you may have.Sincerely,-- Customer CareInvaluable | AuctionZip [redacted]invaluable.com | auctionzip.comThe information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Dear Daniel,On October 18th we were able to get in touch with National Book Auctions about this matter. We tried to reach you by phone that afternoon to confirm that we spoke with the auction house and that they would be emailing you shortly, it looks like you were unavailable at the time and a message was left with Wendy. We do see that the auction house sent an email explaining what action had been taken in regards to the items won in July, and that you responded to the points raised by the auction house with our Customer Care team copied on the message. As a platform for auction houses, Invaluable is not directly involved in post-auction transactions such as payment or shipping. We are happy to assist in putting bidders and houses in touch with each other to discuss these matters, but dispute resolution is at the discretion of the auction house. In this case, National Book Auctions has expressed that the items were offered at another auction and re-sold elsewhere since payment was not completed within the time frame in their terms and conditions.National Book's terms and conditions from this sale are available at the following link, the section titled Payment Options does include details about the house's right to offer items to other buyers if payment is not completed within 10 days after the sale: https://secure.invaluable.com/rfa/rfaViewTerms.cfm?groupSettingsRef=05SP2...⇄ CareInvaluable | AuctionZip
Dear [redacted],I understand that this message is in regards to an item that you won in [redacted]'s 3/6/16 sale, a [redacted] drawing of Uncle Scrooge. I can see that you have been speaking with our Customer Care team since the end of March, and have most recently been communicating with our Fraud and...
Protection Specialist. Throughout our communication we have been reaching out to the auction house on your behalf to help facilitate a resolution. I understand that you have received a COA which was requested after receiving the delivery of the item, but are displeased with the company that provided the certificate and are not convinced of the item's authenticity.I do apologize for the frustrations from your experience with [redacted], and that thus far, they have not provided a fully satisfactory resolution. As a platform for auction houses, we are not directly involved in any transactions. We do not collect any funds for won items nor do we have any items in our possession. We did not provide the COA that you received after the auction, nor did we collect payment for it. We are unable to provide you with a refund since we did not collect any payment from you, but we do hope that we can assist you with getting this matter resolved. We appreciate your feedback and concerns in regards to other online postings about [redacted] in addition to your personal experience. We are in the process of completing an internal review of their account and will be taking appropriate action.Sincerely,Customer CareInvaluable | AuctionZip[redacted][email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Let's please be completely clear. I participated in an Invaluable Auction advertised as an Invaluable Auction. It was listed on the Internet as an Invaluable Auction and the results were listed as Invaluable Auctions and continued after the auction to be published on the Internet under Invaluable Auctions. I receive approximately 25 emails each week from you advertising your Invaluable Auctions. During the Invaluable Auction I was given even more information and emails all through Invaluable Auctions and told to contact Invaluable Auctions. In addition, your name and endorsement, Invaluable Auctions, facilitated the auction and additionally collected transaction fees from this Invaluable Auction. Invaluable Auctions also runs the Invaluable Auctions fraud department. Invaluable Auctions should live up to their part of the bargain because Invaluable Auctions name was on the auction. If I buy a toaster from a department store and after paying the department store I find the box they hand me is empty, then the department store is liable and they don't try to blame it on some manufacturer in some other country. It was made 100% clear to me that I was involved in an Invaluable Auction just like the many email advertisements I receive every day from Invaluable Auctions state: "Invaluable Auctions" Invaluable Auctions further acknowledges your relationship to [redacted] Auctions by severing it and therefore you are liable. Invaluable Auctions also told me to pay $90 for a COA that isn't a certificate of authenticity at all and is completely worthless as previously noted. I find it very hard to believe you want to tarnish your reputation by denying me my claim against this unscrupulous activity that was all unquestionably apart of Invaluable Auctions. I feel you should refund my $458.29 for the fraudulent auction you represented and endorsed with [redacted]. I feel because of Invaluable Auctions I received a fake drawing which you verify by severing your relations ship with [redacted] because they were wrong. Until you pay me my $458.29 I will continue to pursue you by every means possible and hold you accountable for all additional and no doubt substantial costs as they arise.
Regards,
[redacted]
Dear [redacted],I understand that you won an item in an auction with [redacted]., and I can confirm that they are one of our auction house partners. Invaluable and [redacted] are platforms for auction houses around the world to make their sales available for online bidding. We are not directly...
involved in any post auction transactions, including payment and shipping. If there is a dispute as to the amount charged for a transaction, you will need to work with the auction house to resolve this.I was unable to locate an account in our system with the email address [email protected], is there another email address that you may have created an account with? I also reviewed all of [redacted] Co.'s online sale results from 2016 and did not see any winning bidders with your name, email address, or phone number. If you did win items through our online auction platform, please contact our Customer Care team by calling [redacted] or emailing [redacted]. We'd be happy to search for your account using other information that you may have signed up with, and can reach out to the auction house on your behalf to facilitate a resolution if they have been unresponsive to you.Sincerely,Customer Care[redacted]
[redacted]
Dear [redacted],Thank you contacting us, I sincerely apologize for any frustration you've experienced in attempting to resolve this matter and for the miscommunication regarding your won lots. I can confirm that we have on record you won 8 items in [redacted]s' 7/10 sale, in addition to...
several items you had previously won with this auction house in May and June. [redacted] has been a long time auction house partner of ours, and I want to assure you that their unresponsiveness to your attempts to pay for the won lots is out of the ordinary.I can see that a member of our Customer Care team reached out to [redacted] this morning and copied you on the email. We will also be trying to reach them by phone to get more information about why this transaction has not been completed. We will be sure to notify you as soon as we have any additional information about these items. If you have any further questions at this time, we do offer 24/7 support and can be reached by calling [redacted].Sincerely,Customer CareInvaluable | AuctionZip[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I understand that you are in a dispute with [redacted]'s Auctions in Geneva, NY in regards to items that you consigned to this auction company. AuctionZip is not involved in consignment agreements between auctioneers and their consigners, and there is no financial compensation that we can offer for the items that [redacted]'s Auctions sold on your behalf. After reviewing [redacted]'s account, I can confirm that this auction company is not one of our online auction house partners, so the sale your items were in was not available for bidding through our platform - because of this we are not able to offer any further information about the price items were sold for either. It does appear that [redacted]'s offers online bidding though another platform, [redacted], and they may be able to provide more details about sales results if that would assist you in any way.iN YOUR RESPONSE TO OUR COMPLAINT you said the above. Attached is an ad or a listing, or whatever that shows a partnership with that company VERY CLEARLYYour company as well as Bid it whatever both partner with the crooks at [redacted]'s and your denial is so very easy to dispute. You should at least ban that company and the Owner from injuring others in the futureRegards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Dear [redacted], Thank you for contacting us regarding the item you won in [redacted] Auction’s 8/25 sale. I can see...
that you were just speaking with a member of our Customer Care team last night about this. As a platform for auction houses, we are not directly involved in post-auction transactions such as payment or dispute resolution. We are also not in possession of any items listed on our website, nor do we upload the catalogs or item descriptions listed. We are not able to issue a refund for your purchases since the funds were collected by the auction house. In cases such as this, we are happy to assist with communication in hopes that both parties can reach a resolution, though the final outcome is at the discretion of the auction house. Should you wish to continue with other methods of resolving this, such as pursuing it legally or filing a claim with the shipping company, that is at your discretion. Sincerely, -- Customer Care [redacted] | AuctionZip North America [redacted]
[redacted]
Dear [redacted],I apologize for any confusion and inconvenience experienced through your participation in the Artcurial auction. As previously expressed, there was another bid on this item for the same amount which had been placed prior to your bid. This was not visible to us prior to this bidder's...
registration being approved by the auction house. As this user's registration was pending at the time you first contacted us, this user's bid was not approved and was not yet a contender for winning the item. However, since this bid was submitted prior to your bid, once the user was approved this bid did take precedence. As a platform for auction houses, Invaluable is not involved in reviewing and approving bidder registrations, or in setting/increasing bid limits.I do apologize if there was any miscommunication from either Invaluable or the auction house in regards to increasing your bid limit. As mentioned above, bid limits are managed solely by the auction house. While the house can increase the bid limit of users, neither the auction house nor Invaluable has the ability to place or raise online bids for users. Within the Invaluable user account dashboard, you are able to review your auction registrations and see what/if any bid limit has been set by the house. In this dashboard you are also able to review your active bids, see the status of whether you are the high bidder or have been outbid, and raise or cancel your bids.This item was sold to another bidder for $3000 as there were no higher bids placed online or on the auction floor to compete against it. While we are happy to notify the auction house about your interest in this item should the transaction not go through with the winning bidder, we would not be in a position to offer the item to you or to instruct the house to do so.Sincerely,Customer CareInvaluable | AuctionZip
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hi [redacted],Thank you for confirming, [redacted] was under the impression that the funds had already been returned to you. I'm sure that someone may have already expressed this to you, but as we are not directly involved in the payment or shipping of items won with our auction house partners we are not in a position to process any refunds. Our Customer Care team will be contacting the auction house to further discuss this matter and we will update you once we have additional information.Sincerely,Customer CareInvaluable | AuctionZip###-###-####[email protected]
Dear [redacted],To clarify, this company is not one of our online auction house partners meaning that their sales are not available for online bidding through our platform. Users cannot register to bid or place bids for these items through AuctionZip, so we would be unable to provide additional information about sale results that may be useful in your dispute. [redacted]'s does have a free auctioneer account on AuctionZip, which allows him to post listings that act as advertisements for upcoming sales (similar to an ad that might be placed in a local paper). We appreciate feedback such as yours and will review their account to ensure they are abiding by our listing policies. As mentioned previously, we are not apprised of agreements between auctioneers and consignors, are are unable to offer any compensation for the items you consigned to this auction company.Sincerely,Customer CareAuctionZip[redacted]
Dear Mr. [redacted],Please do reach out, we welcome a call to discuss your concerns further and would be happy to assist you with communicating with any of our auction house partners. As expressed in my last response, though these sales are listed on Invaluable we are not in possession of the items nor do we upload the catalog information, approval is managed by each auction house and dispute resolution is at the discretion of each house. We are not appraisers or art experts, though we do take feedback such as yours seriously and would like to further review any accounts that you believe to be listing false information. We extensively vet all new sellers before bringing them onto our platform and frequently conduct reviews of existing accounts. We look forward to hearing from you.Sincerely,Customer CareInvaluableNorth America [redacted]Europe +[redacted]