Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company is completely stone-walling me as they did all summer with myself and other customers here in Cold Spring. They are liars and they owe all of us. What can be done about this???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We spoke to the customer and explained we can set up the recurring credit again that he was promised. We also gave him a 1x credit for 6.19 for payment he just made. We put the recurring adjustment for 6.19 back in the system. The credit is for 6.19 for 15 months. Customer satisfied....
We had forwarded all documentation previously provided to [redacted]for review and update of their data base. The application was reviewed and processed back on 5/*/15 with the discountreinstated effective 3/**/15. The customer’s May [redacted] bill reflectsthe discounted rate and re-rate of the charges back to 3/**/15 for a credit of$53.44. The customer changed service providers on 5/**/15 and is nolonger a Verizon customer. A final bill has yet to be rendered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The debt was sold to another company. However, it was their lack of due diligence that led to this situation. I provided proof to the original company 3 years ago stating that I had paid the bill in question.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In response to this customer’s complaint a Verizon rep contacted the customer and addressed the billing for the router. The customer has been credited and billing stopped. The company spoke with the customer and he was satisfied.
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account ending in [redacted]. We have included a statement account activity statement and Terms and Conditions. Ms. [redacted] states Fingerhut placed her account with another company and that she paid off the account to Fingerhut. Ms. [redacted] further states that since she paid the account off through Fingerhut, [redacted]’s reporting should be removed. Ms. [redacted]’s desired resolution is to have both the Fingerhut and [redacted] trade lines removed from her credit reporting. According to our records the WebBank/Fingerhut credit account ending in [redacted] was opened online on February 7, 2012. An order was placed on April 1, 2012 online for an iTower iPod Speaker System. The merchandise was shipped via FedEx to the address on the application. The most recent order, totaling $459.96, was placed on September 21, 2014. Fingerhut has received multiple payments from a checking account ending in [redacted] shown in the name of [redacted]. The last payment of $47.97 was received on July 5, 2013. As there were no further payments received, the unpaid balance of $628.96 charged off on May 8, 2015 and the account was sold to [redacted] on May 29, 2015. Once an account is sold Fingerhut no longer owns or collects on the debt. Our records indicate there two were payments made online after the account was sold to [redacted]. Payments for $433.90 and $195.06 were made on June 27, 2015 and July 14, 2015 respectively. As Fingerhut no longer owned the account, these payments were forwarded to [redacted] the account owner. Please note Fingerhut does not allow payments to be processed with representative after an account is sold. If a customer chooses to use the United States Postal Service and/or the internet to make a payment to Fingerhut on a sold account, those payments are expedited to the account owner. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted]’s expectations. According to an account review on October 3, 2016, Equifax, Experian and Transunion are reporting the account accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has any additional questions regarding what [redacted] is reporting to the credit bureaus, she would need to contact [redacted] directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am being refunded for the chairs. thank you
A customer service representative spoke with the customer and found the December order that renewed the contract but didn’t renew the promotions. The representative credited the customer’s account and applied $30.00 to the account for the next 10 months.
Per Verizon's IT department, the issue which caused [redacted] to not be able to see her bills on line has been resolved. [redacted] should now be able to see her billing information on line. Our attempts to contact [redacted] to verify that she can now see her bills have been unsuccessful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT yet been completely resolved because:
As indicated in their response I should be receiving a credit on my billing statement of February **. Until I have actually received the credit I cannot affirm that complaint has been completely resolved. I do agree that service has been restored to all three telephone lines and are now functioning.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION September 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337 Re: [redacted]Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut FreshStart Installment Loan Account ending in [redacted]. Ms. [redacted] states she opened a WebBank/Fingerhut FreshStart Installment Loan account in 2011 and in 2013 the account was reported to a third party collector, [redacted] [redacted], with a balance of $104.11. She further states on June 14, 2013 she made a payment of $104.11 and this company continues to sell her information to other third party lenders. Ms. [redacted]’s desired resolution is to have the trade line removed from her credit reporting and have this company no longer sell her information. According to our records the WebBank/Fingerhut FreshStart Installment Loan account ending in [redacted] was opened online on September 2, 2011. Since the application was completed online, a written signature was not required. An order was placed on September 23, 2011 online for a 7pc Stainless Kitchen Tool Set, a Thomson Pottery 16pc Quadro Dinnerware Set and a Super Chef 44-pc. Cutlery and Kitchen Gadget Set. The merchandise was shipped via FedEx to the address on the application. Fingerhut received the required $30.00 down payment with a MasterCard debit card ending in [redacted]. A further payment of $40.00 was received on November 18, 2011 from a checking account ending in [redacted]. As there were no further payments received, the unpaid balance of $104.11 charged off on May 9, 2012 and the account was sold to [redacted] Capital on February 1, 2013. Once an account is sold Fingerhut no longer owns or collects on the debt. According to an account review on September 16, 2016, Equifax is reporting the account accurately as Transfer/Sold with a zero balance. TransUnion is no longer reporting a trade line. Nothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October 2013. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. We understand Ms. [redacted]’s frustration and have reached out to [redacted] Capital with her concerns. If Ms. [redacted] has questions regarding the details of her account, we would encourage her to contact [redacted] Capital, as they have full access to her account information at this point. [redacted] Capital can be reached directly at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted]Executive Care TeamKD/sa
CONFIDENTIAL COMMUNICATION August 31, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states he has been receiving phone calls, at his number ###-###-####, from Fingerhut regarding an account and an individual he does not know. Mr. [redacted]’s desired resolution is to have the telephone number, ###-###-####, removed from Fingerhut’s contact list. Our records indicate that Fingerhut may have been calling phone number ###-###-#### in an attempt to reach one of our customers. Based on our research, on August 23, 2016, Fingerhut received a third party email regarding telephone number ###-###-#### and on that same day phone number ###-###-#### was removed from a customer’s account and placed on Fingerhut’s do not call list. We are unable to locate any previous requests to remove ###-###-#### from our records. If Mr. [redacted] has any further concerns, he may contact the Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. We apologize for any inconvenience this may have caused Mr. [redacted]. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
For starters the 30 day return policy isn't what the...
representative told me. Also if I purchased it for Christmas, it would be after 30 days. Based on the Consumer Fair Trading Act, "Prohibited trading conduct,The FTA prohibits traders from: misleading and deceptive conduct generally unsubstantiated claims, false representations, unfair practice and unfair contract terms." The company has a responsibility to ensure products sold from their corporation is in working condition. How can I return the product unused if I need to see if it works? The company's warehouse should be investigated if two products is in non-working condition. There is a year warranty on the product and why should I be sent on the run around and still pay them with interest on a damaged product. The company I'm paying is responsible. I've contacted both manufacturing company's and Nostalgic advised me to call Fingerhut because they didn't have any facilities near me. Plus it would cost $40 to ship it to them when I paid Fingerhut shipping. This is ridiculous and a horrible Their Party company making money off consumers and could careless about the products working condition.
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states she purchased a Samsung Washing Machine in December of 2016, which later was canceled. Ms. [redacted] states she never received the merchandise but was still being billed monthly for the washer. Ms. [redacted] is requesting a credit be issued for the washer that was never received. Upon review of Ms. [redacted]’s account, we can confirm that we received information regarding the washer not being delivered and has been returned to the vendor. A credit was issued on February 17, 2017 in the amount of $818.99 to Ms. [redacted]’s account. In regards to Ms. [redacted]’s statement that the washer was canceled, please note that the order was placed on December 19, 2016, and the request to cancel it was not received by us until December 22, 2107. We are only able to guarantee the cancellation of items within the first 2 hours of the order being placed. Requests received after that time are not guaranteed. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Yes they did repair my phone service, however they only gave me credit for one day. I was out of service for three weeks and should not have to pay from December ** till time of repair. Thank you. I hope credit can be arranged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
I am disputing the payments that were made once the agreement with my debt management company and Gettington were agreed upon. All of the payments were made on time and the amount agreed upon. Once I found that I was being reported 180 plus days late I contacted Gettington who advised me they would not speak with me until I dropped the debt management company. I dropped them and contacted Gettington back and was advised to pay approximately 90.00 and that would bring me current, of which I did. My next bill was for over 200.00 or to be paid in full which was obviously not an option. I attempted several times to correct this or find a solution and got the same rude lady at their 800 number. I agree with the response to report the truth and the report they are making is NOT the truth. Please review the attached documents and thank you for your time.
Residence of account that was NOT mine from Feb 2011 forward: [redacted]. Residence of account that WAS mine from Feb 2011 to Dec 2012: [redacted]. Residence from Jan 2013 to present: US Army in Germany.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company is completely stone-walling me as they did all summer with myself and other customers here in Cold Spring. They are liars and they owe all of us. What can be done about this???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We spoke to the customer and explained we can set up the recurring credit again that he was promised. We also gave him a 1x credit for 6.19 for payment he just made. We put the recurring adjustment for 6.19 back in the system. The credit is for 6.19 for 15 months. Customer satisfied....
Case closed.
We had forwarded all documentation previously provided to [redacted]for review and update of their data base. The application was reviewed and processed back on 5/*/15 with the discountreinstated effective 3/**/15. The customer’s May [redacted] bill reflectsthe discounted rate and re-rate of the charges back to 3/**/15 for a credit of$53.44. The customer changed service providers on 5/**/15 and is nolonger a Verizon customer. A final bill has yet to be rendered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The debt was sold to another company. However, it was their lack of due diligence that led to this situation. I provided proof to the original company 3 years ago stating that I had paid the bill in question.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In response to this customer’s complaint a Verizon rep contacted the customer and addressed the billing for the router. The customer has been credited and billing stopped. The company spoke with the customer and he was satisfied.
October 4, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account ending in [redacted]. We have included a statement account activity statement and Terms and Conditions. Ms. [redacted] states Fingerhut placed her account with another company and that she paid off the account to Fingerhut. Ms. [redacted] further states that since she paid the account off through Fingerhut, [redacted]’s reporting should be removed. Ms. [redacted]’s desired resolution is to have both the Fingerhut and [redacted] trade lines removed from her credit reporting. According to our records the WebBank/Fingerhut credit account ending in [redacted] was opened online on February 7, 2012. An order was placed on April 1, 2012 online for an iTower iPod Speaker System. The merchandise was shipped via FedEx to the address on the application. The most recent order, totaling $459.96, was placed on September 21, 2014. Fingerhut has received multiple payments from a checking account ending in [redacted] shown in the name of [redacted]. The last payment of $47.97 was received on July 5, 2013. As there were no further payments received, the unpaid balance of $628.96 charged off on May 8, 2015 and the account was sold to [redacted] on May 29, 2015. Once an account is sold Fingerhut no longer owns or collects on the debt. Our records indicate there two were payments made online after the account was sold to [redacted]. Payments for $433.90 and $195.06 were made on June 27, 2015 and July 14, 2015 respectively. As Fingerhut no longer owned the account, these payments were forwarded to [redacted] the account owner. Please note Fingerhut does not allow payments to be processed with representative after an account is sold. If a customer chooses to use the United States Postal Service and/or the internet to make a payment to Fingerhut on a sold account, those payments are expedited to the account owner. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted]’s expectations. According to an account review on October 3, 2016, Equifax, Experian and Transunion are reporting the account accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has any additional questions regarding what [redacted] is reporting to the credit bureaus, she would need to contact [redacted] directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am being refunded for the chairs. thank you
A customer service representative spoke with the customer and found the December order that renewed the contract but didn’t renew the promotions. The representative credited the customer’s account and applied $30.00 to the account for the next 10 months.
Per Verizon's IT department, the issue which caused [redacted] to not be able to see her bills on line has been resolved. [redacted] should now be able to see her billing information on line. Our attempts to contact [redacted] to verify that she can now see her bills have been unsuccessful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT yet been completely resolved because:
As indicated in their response I should be receiving a credit on my billing statement of February **. Until I have actually received the credit I cannot affirm that complaint has been completely resolved. I do agree that service has been restored to all three telephone lines and are now functioning.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION September 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337 Re: [redacted]Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut FreshStart Installment Loan Account ending in [redacted]. Ms. [redacted] states she opened a WebBank/Fingerhut FreshStart Installment Loan account in 2011 and in 2013 the account was reported to a third party collector, [redacted] [redacted], with a balance of $104.11. She further states on June 14, 2013 she made a payment of $104.11 and this company continues to sell her information to other third party lenders. Ms. [redacted]’s desired resolution is to have the trade line removed from her credit reporting and have this company no longer sell her information. According to our records the WebBank/Fingerhut FreshStart Installment Loan account ending in [redacted] was opened online on September 2, 2011. Since the application was completed online, a written signature was not required. An order was placed on September 23, 2011 online for a 7pc Stainless Kitchen Tool Set, a Thomson Pottery 16pc Quadro Dinnerware Set and a Super Chef 44-pc. Cutlery and Kitchen Gadget Set. The merchandise was shipped via FedEx to the address on the application. Fingerhut received the required $30.00 down payment with a MasterCard debit card ending in [redacted]. A further payment of $40.00 was received on November 18, 2011 from a checking account ending in [redacted]. As there were no further payments received, the unpaid balance of $104.11 charged off on May 9, 2012 and the account was sold to [redacted] Capital on February 1, 2013. Once an account is sold Fingerhut no longer owns or collects on the debt. According to an account review on September 16, 2016, Equifax is reporting the account accurately as Transfer/Sold with a zero balance. TransUnion is no longer reporting a trade line. Nothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October 2013. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. We understand Ms. [redacted]’s frustration and have reached out to [redacted] Capital with her concerns. If Ms. [redacted] has questions regarding the details of her account, we would encourage her to contact [redacted] Capital, as they have full access to her account information at this point. [redacted] Capital can be reached directly at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted]Executive Care TeamKD/sa
CONFIDENTIAL COMMUNICATION August 31, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states he has been receiving phone calls, at his number ###-###-####, from Fingerhut regarding an account and an individual he does not know. Mr. [redacted]’s desired resolution is to have the telephone number, ###-###-####, removed from Fingerhut’s contact list. Our records indicate that Fingerhut may have been calling phone number ###-###-#### in an attempt to reach one of our customers. Based on our research, on August 23, 2016, Fingerhut received a third party email regarding telephone number ###-###-#### and on that same day phone number ###-###-#### was removed from a customer’s account and placed on Fingerhut’s do not call list. We are unable to locate any previous requests to remove ###-###-#### from our records. If Mr. [redacted] has any further concerns, he may contact the Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. We apologize for any inconvenience this may have caused Mr. [redacted]. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
For starters the 30 day return policy isn't what the...
representative told me. Also if I purchased it for Christmas, it would be after 30 days. Based on the Consumer Fair Trading Act, "Prohibited trading conduct,The FTA prohibits traders from: misleading and deceptive conduct generally unsubstantiated claims, false representations, unfair practice and unfair contract terms." The company has a responsibility to ensure products sold from their corporation is in working condition. How can I return the product unused if I need to see if it works? The company's warehouse should be investigated if two products is in non-working condition. There is a year warranty on the product and why should I be sent on the run around and still pay them with interest on a damaged product. The company I'm paying is responsible. I've contacted both manufacturing company's and Nostalgic advised me to call Fingerhut because they didn't have any facilities near me. Plus it would cost $40 to ship it to them when I paid Fingerhut shipping. This is ridiculous and a horrible Their Party company making money off consumers and could careless about the products working condition.
CONFIDENTIAL COMMUNICATION February 24,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states she purchased a Samsung Washing Machine in December of 2016, which later was canceled. Ms. [redacted] states she never received the merchandise but was still being billed monthly for the washer. Ms. [redacted] is requesting a credit be issued for the washer that was never received. Upon review of Ms. [redacted]’s account, we can confirm that we received information regarding the washer not being delivered and has been returned to the vendor. A credit was issued on February 17, 2017 in the amount of $818.99 to Ms. [redacted]’s account. In regards to Ms. [redacted]’s statement that the washer was canceled, please note that the order was placed on December 19, 2016, and the request to cancel it was not received by us until December 22, 2107. We are only able to guarantee the cancellation of items within the first 2 hours of the order being placed. Requests received after that time are not guaranteed. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Yes they did repair my phone service, however they only gave me credit for one day. I was out of service for three weeks and should not have to pay from December ** till time of repair. Thank you. I hope credit can be arranged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Comenity bank owns and operates our Appleseed's Credit card accounts...they are responding on our behalf. Their response is attached
I am rejecting this response because:
I am disputing the payments that were made once the agreement with my debt management company and Gettington were agreed upon. All of the payments were made on time and the amount agreed upon. Once I found that I was being reported 180 plus days late I contacted Gettington who advised me they would not speak with me until I dropped the debt management company. I dropped them and contacted Gettington back and was advised to pay approximately 90.00 and that would bring me current, of which I did. My next bill was for over 200.00 or to be paid in full which was obviously not an option. I attempted several times to correct this or find a solution and got the same rude lady at their 800 number. I agree with the response to report the truth and the report they are making is NOT the truth. Please review the attached documents and thank you for your time.
Residence of account that was NOT mine from Feb 2011 forward: [redacted]. Residence of account that WAS mine from Feb 2011 to Dec 2012: [redacted]. Residence from Jan 2013 to present: US Army in Germany.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The check has not arrived.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]