A Verizon technical support representative spoke with [redacted] on 1/*/17. The representative explained that there are no technical issues with the email account and [redacted] is not locked out. [redacted] expressed concerns about the bill of [redacted] (landlord) account. However, [redacted]'s email is not associated with [redacted] account. The billing status of [redacted] account cannot be discussed with [redacted]. As long as [redacted] has access to the internet he will be able to access his email account.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about Long Distance charges. Please be advised that our Billing Investigation Team was able to speak with [redacted] on August...
*, 2017. Account was purchased by Orion Portfolio Services (phone number ###-###-####) on June **, 2015. [redacted] understands that he has to contact the purchaser of the account as Verizon no longer owns the rights to the account. All three credit reporting agencies were checked to confirm that Verizon is not credit reporting this customer; but the purchaser of the account, Orion, might be credit reporting the account. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on January 30, 2015 for an Evertone Body Fat Analyzer and a Manicure/Pedicure Set. The Evertone Body Fat Analyzer shipped directly from our vendor on February 2, 2015. When Ms. [redacted] contacted us on March 27, 2015 to advise us she did not receive the item we referred a message to our vendor requesting a follow up on the shipment. We have no record of receiving any further information from our vendor. We sincerely apologize for this oversight on our part. The last tracking information available to us shows that the item was at a UPS facility but does not appear to have been delivered. We have issued credit for the item in the amount of $50.98. We have also credited the interest charges and SafeLine Plus fees that were billed on the amount of the order Ms. [redacted] did not receive. Once the credits are completely processed we will send a refund check to Ms. [redacted]. The refund check will be sent for a total of $69.98. Please allow up to 15 business days for Ms. [redacted] to receive the refund. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
ALREADY TALKED TO CUSTOMER SERVICE AT FINGERHUT ABOUT THEM CHARGING A HIGHER PRICE FOR MERCHANDISE FROM FIGI'S, HP, ETC AND OTHER COMPANIES THEY ARE RIPPING PEOPLE OFF. IF I DIDN'T NEED MY COMPUTER AND OTHER THINGS I PURCHASED FROM FINGERHUT (EVEN THOUGH THEY APPROVED MY CREDIT) I WOULDN'T HAVE OPENED AN ACCOUNT. THEY GIVE NO SATISFACTION. AND WEBBANK IS ALSO A RIPP OFF WITH INTEREST/PRINCIPAL VERY HIGH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will keep a close eye on the account to make sure the $20 credit is posted.
2016 ...⇄ Revdex.com of Minnesota �...⇄ #:[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We are sorry to hear that the Samsung Galaxy Tab 3 Lite Android Tablet Ms. [redacted] received was defective. Our records indicate the tablet was ordered on November 14, 2016 and shipped on November 16, 2016. We were notified of the defective tablet on February 1, 2016, which is outside of the 30 day home trial period. Per our return policy, tablets must be returned to us within 30 days. While we were offering an extended home trial during the holiday season, this allowed for exchange or refund through January 31, 2016. Because Ms. [redacted] notified us one day after the deadline, we will make an exception by accepting the return. Fingerhut provides a convenient prepaid return label with the product. If Ms. [redacted] no longer has this, she can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com. She should mark the box indicating the product is defective. If she needs any further assistance with obtaining the label, she may call our Executive Care Team at ###-###-####. Once we receive the tablet, a prompt exchange will be made. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm �...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The $10.96 was a credit that was supposed to be applied to our account for our phone line being out of service around Christmas 2015. The additional credit of $17 is new to me and no one has explained why this amount. I have attempted to contact Mr. Stephen S[redacted] multiple times with multiple voicemail and he has failed to return my calls on the contact numbers given to him. I would like to have all charges credited back on my account. This has been an on-going issue since January.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has a smart panel system in his home. The customer is requesting to have 15 jacks wired/activated in this smart panel system. Verizon charges to activate each jack. The customer has been advised of this and disagrees with this policy. A Verizon technician was...
dispatched to the customer’s home on February *, 2016 as the customer reported trouble with his telephone line and that the battery in the ONT was beeping. The technician replaced the battery at no cost because the customer was complaining about paying for the replacement battery. The customer again indicated that the telephone line was not working in all jacks inside the home. The technician informed the customer again that there is a fee associated with activating the jacks. The customer declined to have the work done. The customer has been advised if he wants the jacks activated in his home that there will be a charge associated with the activation of each jack. The customer disagrees with this policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have still not received a check for the outstanding balance on my account. This is not a refund or return this is money I paid that should be returned.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The stove was picked up on Saturday July 16th, 2016 at approximately 2 pm. The took it out of the original box and left it for me to dispose of because it had been cut open in order for pictures of the damage to be taken and sent to Fingerhut. They had me sign paperwork that they were picking it up but didn't leave me a copy. I will assume this is now their responsibility and my involvement is over. Thanks for finally making this pickup happen.
Calls to speak with the customer to address his internet issues have been unsuccessful. The customer has been left messages with contact information should he wish to discuss his concerns.
CONFIDENTIAL COMMUNICATION March 1, 2018 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account for Ms. [redacted]. Ms. [redacted] states she returned her entire order, two shirts and one coat, for size-related reasons, but was told we did not receive the coat. She was further told she would be sent a form regarding this issue to fill out and send back to us; she states she never received it, and still did not receive it after requesting it several more times. As her desired resolution, Ms. [redacted] states: “To finally exchange the coat.” We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care TeamVF/ah
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states the airbed she purchased on March 7, 2016 has a coil that is popped. She states she has contacted Fingerhut in regards to this matter and Fingerhut gave her the manufacturer contact information. Ms. [redacted] contacted Fingerhut a second time and states she was told she would be reimbursed for the item being the item was unavailable. She would like to receive a new airbed or be reimbursed for the airbed and the 2 year service plan. Our records indicate Ms. [redacted] purchased an Intex Queen Raised Airbed with a 2 Year Service Plan on March 8, 2016. We have no record of her contacting Fingerhut stating the product was defective. At this time she would be unable to return the airbed to Fingerhut for a refund as we require returns to be made in accordance with our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” Ms. [redacted]’s 2 Year Service Plan began on March 10, 2016. For assistance with the product Ms. [redacted] should contact National Extended Warranty at ###-###-####. Her warranty contact number is [redacted]. This item is currently out of stock on our website, if she would like additional information on this product she may contact the manufacturer, Intex Recreation, at ###-###-#### Monday-Friday 8:30AM-5:00PM Pacific Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The employees should have told me all of that and they didn't they said I didn't have tipsy. If was I the contract the employees should have advised that as well. Which they didn't. They should still honor it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
of all- On the return order form, I listed the Item Numbers for ALL 5 items that were returned. Second of all- I called and made sure it was alright to send items back from two different orders in the same box. Obviously I was told it was OK. So I dont appreciate the blame for the non-credit of returned items being put on me as it was done in this letter which states that I didnt give suffecient information. Also- if the employees can not read all the information I did provide and figure out that there were some items from one order and some from another- then there is seriously some lack in training of how to do their job to say the least. And the fact that I have repeatedly emailed trying to figure out what is going on with this whole mess and have NOT gotten ANY response is even further proof of the lack of service from customer service reps. Now I have to wait an additional 1-2 billing cycles- which is an additional 1-2 months to see if I actually receive the credit and if it will be in the right amount when Ive already waited months just to get that response even though ive tried to contact them over and over. Yet, they can make sure I dont get a return credit for something I didnt return within 2 minutes of me telling them that? How does that make sense?
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Chris told me the step stool was sent to me, I will call her in the morning to ask her the status of this shipment. I don't know what happened please write me tomorrow, thank you. [redacted]
CONFIDENTIAL COMMUNICATION November 14, 2016 Revdex.com of...
Minnesota �...⇄ ...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], This letter is in response to the customer complaint filed with the Revdex.com by [redacted], regarding a WebBank/Fingerhut Credit Account. In the complaint our customer stated they purchased a faux Christmas tree from Fingerhut on September 23, 2016. After receiving the item our customer emailed Fingerhut on September 30, 2016 inquiring about a missing item that was advertised at www.fingerhut.com as being included with the Christmas tree. They were told that the issue would be referred to another department. Since they did not hear back they contacted the Fingerhut Chat Line the next week, and again were told the issue would be referred. On October 28, 2016, our customer contacted the Fingerhut Chat Line again and was told that the Christmas tree did not include the advertised item. Our records indicate our customer placed an order on our website at www.fingerhut.com for item number TC430 7.5' Prelit Tiffany Fir Feel-Real Christmas Tree on September 23, 2016. When the order was placed the item was advertised that it included a Storage Container. We have investigated the issue and have subsequently changed the description to state item is packed in a Reusable Storage Carton. Although the website disclaimer in our Terms and Conditions states that Fingerhut, its affiliates and partners disclaim any liability as to the accuracy or completeness of each description, we do our utmost to ensure customer satisfaction with our products, accuracy of descriptions and the customer service we provide. We apologize to our customer for not responding in a timely fashion, and for any inconvenience we may have caused. Our records indicate Mr. [redacted] was offered a $50.00 Discount Coupon for the inconvenience and refused. We would like to offer this to Mr. [redacted] again. If he wishes to accept it, he may contact our customer service department at www.fingerhut.com/customerservice or by calling us at ###-###-####, between the hours of 8:00am and 8:00pm, CT, Monday through Friday. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I specifically asked that Verizon NOT contact me. I made the report only to inform the New York Revdex.com to have a record of customer dissatisfaction to allow for a decision concerning the possibility this is a common and unacceptable business practice by VERIZON. I plan to handle all interactions with Verizon in the future in the court system directly. They bilked me for $200 as stated in my original report a few years ago. Once burned and all that. Why did they contact me when I said not to? Why did the Revdex.com pass the complaint on? It was solely for Revdex.com internal use and info and was clearly stated as such in the original complaint. Case closed as far as I am concerned. And of course I am a Cox Cable customer now. Probably going to drop Verizon phone service next. Done with large, almost monopolistic US communications carriers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about her Verizon billing. [redacted] claims Verizon put her into a new 2 year agreement without her authorization. In...
addition, [redacted] states her billing has increased by an additional $40. [redacted] requested disconnection without an early termination fee due to the fact that she states she may be moving soon and would have not signed up for a new agreement. Upon review, Verizon communicated with [redacted] on 02/**/18. Verizon advised [redacted] we will waive her early termination fee and we would also adjust the February 2018 billing. Verizon notes [redacted] will receive a March and April 2018 bill that will reflect a zero balance. [redacted] was satisfied and had no further concerns.
A Verizon technical support representative spoke with [redacted] on 1/*/17. The representative explained that there are no technical issues with the email account and [redacted] is not locked out. [redacted] expressed concerns about the bill of [redacted] (landlord) account. However, [redacted]'s email is not associated with [redacted] account. The billing status of [redacted] account cannot be discussed with [redacted]. As long as [redacted] has access to the internet he will be able to access his email account.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about Long Distance charges. Please be advised that our Billing Investigation Team was able to speak with [redacted] on August...
*, 2017. Account was purchased by Orion Portfolio Services (phone number ###-###-####) on June **, 2015. [redacted] understands that he has to contact the purchaser of the account as Verizon no longer owns the rights to the account. All three credit reporting agencies were checked to confirm that Verizon is not credit reporting this customer; but the purchaser of the account, Orion, might be credit reporting the account. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
CONFIDENTIAL COMMUNICATION April 15, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on January 30, 2015 for an Evertone Body Fat Analyzer and a Manicure/Pedicure Set. The Evertone Body Fat Analyzer shipped directly from our vendor on February 2, 2015. When Ms. [redacted] contacted us on March 27, 2015 to advise us she did not receive the item we referred a message to our vendor requesting a follow up on the shipment. We have no record of receiving any further information from our vendor. We sincerely apologize for this oversight on our part. The last tracking information available to us shows that the item was at a UPS facility but does not appear to have been delivered. We have issued credit for the item in the amount of $50.98. We have also credited the interest charges and SafeLine Plus fees that were billed on the amount of the order Ms. [redacted] did not receive. Once the credits are completely processed we will send a refund check to Ms. [redacted]. The refund check will be sent for a total of $69.98. Please allow up to 15 business days for Ms. [redacted] to receive the refund. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: I HAVE...
ALREADY TALKED TO CUSTOMER SERVICE AT FINGERHUT ABOUT THEM CHARGING A HIGHER PRICE FOR MERCHANDISE FROM FIGI'S, HP, ETC AND OTHER COMPANIES THEY ARE RIPPING PEOPLE OFF. IF I DIDN'T NEED MY COMPUTER AND OTHER THINGS I PURCHASED FROM FINGERHUT (EVEN THOUGH THEY APPROVED MY CREDIT) I WOULDN'T HAVE OPENED AN ACCOUNT. THEY GIVE NO SATISFACTION. AND WEBBANK IS ALSO A RIPP OFF WITH INTEREST/PRINCIPAL VERY HIGH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will keep a close eye on the account to make sure the $20 credit is posted.
CONFIDENTIAL COMMUNICATION April 15,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ #:[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We are sorry to hear that the Samsung Galaxy Tab 3 Lite Android Tablet Ms. [redacted] received was defective. Our records indicate the tablet was ordered on November 14, 2016 and shipped on November 16, 2016. We were notified of the defective tablet on February 1, 2016, which is outside of the 30 day home trial period. Per our return policy, tablets must be returned to us within 30 days. While we were offering an extended home trial during the holiday season, this allowed for exchange or refund through January 31, 2016. Because Ms. [redacted] notified us one day after the deadline, we will make an exception by accepting the return. Fingerhut provides a convenient prepaid return label with the product. If Ms. [redacted] no longer has this, she can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com. She should mark the box indicating the product is defective. If she needs any further assistance with obtaining the label, she may call our Executive Care Team at ###-###-####. Once we receive the tablet, a prompt exchange will be made. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm �...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The $10.96 was a credit that was supposed to be applied to our account for our phone line being out of service around Christmas 2015. The additional credit of $17 is new to me and no one has explained why this amount. I have attempted to contact Mr. Stephen S[redacted] multiple times with multiple voicemail and he has failed to return my calls on the contact numbers given to him. I would like to have all charges credited back on my account. This has been an on-going issue since January.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has a smart panel system in his home. The customer is requesting to have 15 jacks wired/activated in this smart panel system. Verizon charges to activate each jack. The customer has been advised of this and disagrees with this policy. A Verizon technician was...
dispatched to the customer’s home on February *, 2016 as the customer reported trouble with his telephone line and that the battery in the ONT was beeping. The technician replaced the battery at no cost because the customer was complaining about paying for the replacement battery. The customer again indicated that the telephone line was not working in all jacks inside the home. The technician informed the customer again that there is a fee associated with activating the jacks. The customer declined to have the work done. The customer has been advised if he wants the jacks activated in his home that there will be a charge associated with the activation of each jack. The customer disagrees with this policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have still not received a check for the outstanding balance on my account. This is not a refund or return this is money I paid that should be returned.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The stove was picked up on Saturday July 16th, 2016 at approximately 2 pm. The took it out of the original box and left it for me to dispose of because it had been cut open in order for pictures of the damage to be taken and sent to Fingerhut. They had me sign paperwork that they were picking it up but didn't leave me a copy. I will assume this is now their responsibility and my involvement is over. Thanks for finally making this pickup happen.
Calls to speak with the customer to address his internet issues have been unsuccessful. The customer has been left messages with contact information should he wish to discuss his concerns.
CONFIDENTIAL COMMUNICATION March 1, 2018 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account for Ms. [redacted]. Ms. [redacted] states she returned her entire order, two shirts and one coat, for size-related reasons, but was told we did not receive the coat. She was further told she would be sent a form regarding this issue to fill out and send back to us; she states she never received it, and still did not receive it after requesting it several more times. As her desired resolution, Ms. [redacted] states: “To finally exchange the coat.” We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION August 9,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states the airbed she purchased on March 7, 2016 has a coil that is popped. She states she has contacted Fingerhut in regards to this matter and Fingerhut gave her the manufacturer contact information. Ms. [redacted] contacted Fingerhut a second time and states she was told she would be reimbursed for the item being the item was unavailable. She would like to receive a new airbed or be reimbursed for the airbed and the 2 year service plan. Our records indicate Ms. [redacted] purchased an Intex Queen Raised Airbed with a 2 Year Service Plan on March 8, 2016. We have no record of her contacting Fingerhut stating the product was defective. At this time she would be unable to return the airbed to Fingerhut for a refund as we require returns to be made in accordance with our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, videogames, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” Ms. [redacted]’s 2 Year Service Plan began on March 10, 2016. For assistance with the product Ms. [redacted] should contact National Extended Warranty at ###-###-####. Her warranty contact number is [redacted]. This item is currently out of stock on our website, if she would like additional information on this product she may contact the manufacturer, Intex Recreation, at ###-###-#### Monday-Friday 8:30AM-5:00PM Pacific Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The employees should have told me all of that and they didn't they said I didn't have tipsy. If was I the contract the employees should have advised that as well. Which they didn't. They should still honor it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because: First...
of all- On the return order form, I listed the Item Numbers for ALL 5 items that were returned. Second of all- I called and made sure it was alright to send items back from two different orders in the same box. Obviously I was told it was OK. So I dont appreciate the blame for the non-credit of returned items being put on me as it was done in this letter which states that I didnt give suffecient information. Also- if the employees can not read all the information I did provide and figure out that there were some items from one order and some from another- then there is seriously some lack in training of how to do their job to say the least. And the fact that I have repeatedly emailed trying to figure out what is going on with this whole mess and have NOT gotten ANY response is even further proof of the lack of service from customer service reps. Now I have to wait an additional 1-2 billing cycles- which is an additional 1-2 months to see if I actually receive the credit and if it will be in the right amount when Ive already waited months just to get that response even though ive tried to contact them over and over. Yet, they can make sure I dont get a return credit for something I didnt return within 2 minutes of me telling them that? How does that make sense?
Verizon's records show this customer's concern is with Verizon Business. Please re-direct the compliant to Verizon Business.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Chris told me the step stool was sent to me, I will call her in the morning to ask her the status of this shipment. I don't know what happened please write me tomorrow, thank you. [redacted]
CONFIDENTIAL COMMUNICATION November 14, 2016 Revdex.com of...
Minnesota �...⇄ ...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], This letter is in response to the customer complaint filed with the Revdex.com by [redacted], regarding a WebBank/Fingerhut Credit Account. In the complaint our customer stated they purchased a faux Christmas tree from Fingerhut on September 23, 2016. After receiving the item our customer emailed Fingerhut on September 30, 2016 inquiring about a missing item that was advertised at www.fingerhut.com as being included with the Christmas tree. They were told that the issue would be referred to another department. Since they did not hear back they contacted the Fingerhut Chat Line the next week, and again were told the issue would be referred. On October 28, 2016, our customer contacted the Fingerhut Chat Line again and was told that the Christmas tree did not include the advertised item. Our records indicate our customer placed an order on our website at www.fingerhut.com for item number TC430 7.5' Prelit Tiffany Fir Feel-Real Christmas Tree on September 23, 2016. When the order was placed the item was advertised that it included a Storage Container. We have investigated the issue and have subsequently changed the description to state item is packed in a Reusable Storage Carton. Although the website disclaimer in our Terms and Conditions states that Fingerhut, its affiliates and partners disclaim any liability as to the accuracy or completeness of each description, we do our utmost to ensure customer satisfaction with our products, accuracy of descriptions and the customer service we provide. We apologize to our customer for not responding in a timely fashion, and for any inconvenience we may have caused. Our records indicate Mr. [redacted] was offered a $50.00 Discount Coupon for the inconvenience and refused. We would like to offer this to Mr. [redacted] again. If he wishes to accept it, he may contact our customer service department at www.fingerhut.com/customerservice or by calling us at ###-###-####, between the hours of 8:00am and 8:00pm, CT, Monday through Friday. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I specifically asked that Verizon NOT contact me. I made the report only to inform the New York Revdex.com to have a record of customer dissatisfaction to allow for a decision concerning the possibility this is a common and unacceptable business practice by VERIZON. I plan to handle all interactions with Verizon in the future in the court system directly. They bilked me for $200 as stated in my original report a few years ago. Once burned and all that. Why did they contact me when I said not to? Why did the Revdex.com pass the complaint on? It was solely for Revdex.com internal use and info and was clearly stated as such in the original complaint. Case closed as far as I am concerned. And of course I am a Cox Cable customer now. Probably going to drop Verizon phone service next. Done with large, almost monopolistic US communications carriers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about her Verizon billing. [redacted] claims Verizon put her into a new 2 year agreement without her authorization. In...
addition, [redacted] states her billing has increased by an additional $40. [redacted] requested disconnection without an early termination fee due to the fact that she states she may be moving soon and would have not signed up for a new agreement. Upon review, Verizon communicated with [redacted] on 02/**/18. Verizon advised [redacted] we will waive her early termination fee and we would also adjust the February 2018 billing. Verizon notes [redacted] will receive a March and April 2018 bill that will reflect a zero balance. [redacted] was satisfied and had no further concerns.