The Finance Department has submitted a request to the three credit reporting agencies to have the account removed from the customer’s credit report The customer should allow days for the credit reporting agencies to reflect the updated information I spoke to the customer on June **, and advisedThe customer was satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not addressed the issue of billing both myself, and my landlord for the same serviceService is also NO LONGER FUNCTIONINGI have new evidence that Verizon has been intentionally throttling my speeds as wellI have been paying for non-functional service for a year with the promise of a refund when a problem could be identifiedNow that Verizon has "identified" the problem, they are denying a refund and instead, issuing a 20% creditThis is unacceptableA formal notice of dispute has been submitted with the company in order to proceed to arbitration In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
ert/Angela D [redacted] Revdex.com case [redacted] [redacted] returned my call she is disputing monthly charges after bundle renewal December **/ [redacted] noted is what we have for her she is not understanding the additional discounts that we have...e centerplus taxes.....she said it should be with the other discounts she is at 79.99, added filters to correct bundle to , she has a lec that will be ending May **, so after tax until May then after lec discount expires plus + = 108.35.left voice mail as [redacted] requested A preview of the customer's estimated charges was successfully sent to [redacted] The Email Reference number: [redacted] also advised the internet is working as it should, Resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I spoke to an Executive Repwho was polite and very understandingShe treated me with the utmost respect and reassured me that the issue I was having would be resolvedI am very happy with Verizon for stepping up and taking care of a small issue with a long time customerThis small act shows that they do care about their customers and I appreciate that a lot and will continue to do business with themThank you to both parties for helping resolve this issue Sincerely, [redacted] ***
Tell us why here[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $to get the bill to the expected rate he was quoted at the point of sale [redacted] was quoted $after taxes The customer has not further concerns
Upon receipt of the complaint filed Verizon reviewed the consumer's account The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement On the consumer received HBO for months free as a customer loyalty offer An email confirmation was sent to the consumer stating that HBO will expire on Verizon’s does not have the recording of the call as recordings are only saved for three months On Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account The consumer has our contact information should they have any further concerns
We spoke with the customer on March *, to apologize for nay misinformation providedWe were able to change the services provided to meet an acceptable price pointOur tech support team was not successful in reaching the customer to address any service issue with the TV serviceWe ask that the customer please contact tech support for assistanceWe appreciate the customer bringing these concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received a response from VerizonInstead, I received two new bills: one for the original closed account [redacted] (dated 7/23/17) for $638.79; and another one for the new account # [redacted] (dated 717) for $ The original account, as promised in March, must have been closed with no penalty because of the opening of the new contract as agreed upon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On October **, Jo Ann Dfrom the Verizon Executive Relations Team emailed me this: [redacted] ***.Attached is my response to her October **: Dear MsD: Thank you for your replyDo you not have access to my account to get updated information before you consider an issue as resolved? There was a technician at our house on Saturday, October * He tested our DSL speed and it was within the acceptable range We explained to him (as I did in my complaint to the Revdex.com), that the slow speed problem is intermittent and comes and goes We also explained that sometimes the DSL goes out completely and it has been this way for the past months The technician advised it was due to "congestion" on the internet, (too many users accessing the system), and there was nothing that could be done The slow speed issues started all over again on Sunday October [redacted] and the speeds were terrible for the next few days with a lot of instances of packet loss and loosing internet due to timing out My neighbors had called and another technician opened up a group ticket which apparently included my account Group ticket # [redacted] For the past days we had no internet at all due to a widespread outage It finally came back on again yesterday afternoon I am not sure if the repair they made from the outage has fixed our issues or not It's too early for me to decide that It should not take this long to identify and fix a problem Nor should Verizon consider an issue resolved when there is still an issue the next day a wide-spread outage for daysAs a consumer, this is not acceptable I was refunded for months of interrupted and poor service, and now we are half way through the fourth month Can you assure me I will have no more similar issues?--------- She has not responded Right now, our internet is running smoothly since the last repair made on October ** I would like a $credit for the month of October---------She has not responded.l Right now, our internet is running smoothly since the last repair made on October ** I would like credit for the month of October In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have not reviewed the response made by the business in reference to complaint ID [redacted] I have been contacted by telephone and have discussed the details with Bruce F [redacted] of Verizon about their assigned case no: [redacted] on July, **, The resolution is satisfactory to me and the matter has been resolved Refund for the discussed amount was received late AM July **, by [redacted] shipment Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I cannot understand why loyal customers who stick with Verizon pay far more than new customers The representative I spoke with was rude, as most verizon customer service reps are Verizon offer reasonable pricing initially and then when locked into a contract pull the discounts making it affordable It is deceptive and despicable business practices There appears to be no policy on what can be offered and when and those determiantions are made by individual "retention reps" These decisions are arbitrary and ridiculous If there are no further retention programs then I would like my cancellation fees waived and I will be satisfied with the company response, but certainly not with my customer experience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com complaint [redacted] I called the customer's contact number and left a message at [redacted] with my name number reason for my call , advised I do not have her proof of payment, once received can do a search left my fax number as well so she can fax it
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
According to record, Verizon's Customer Financial Services team assisted the customer with payment arrangements The customer was advised to contact the Unlawful Verification Center (UVC) for all inquiries concerning the removal of the restriction on the account The contact number for the [redacted] ** [redacted] *** No further action required
After multiple attempts, Verizon was unable to make customer contactCustomer’s home phone number provided in the complaint was listed under another customer name and account for a Diane BowersWhen attempting to reach Jennifer on her reach number of ###-###-####, there was no answer Since we were unable to make contact with [redacted] to confirm her account information we were unable to begin an investigation
[redacted] Thank you forreferring this case of [redacted] to our office for reviewWe appreciateyou bringing this matter to our attentionWhen reviewingaccount we are showing this account was established under the name of [redacted] on January **, 2015, and completed on January **, On Feb **,customer called Verizon asking to disconnect services; however, due tosystem issues, Verizon could not finalize account at that time Verizon issued acredit for the total bill in the amount of $172.24, since services neverworked We also issued a credit in theamount of $for the payment she made; this way she will receive $asa refundSince we do not havea valid contact number to reach [redacted] ***, a letter will be mailed withresolutionWe apologize for anyinconvenience this may have causedWe trust this information will assist youin closing this case Respectfully, ***Verizon SW ExecutiveRelations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A new order that goes through this same process with not enough details of current problems does not resolve my original complaint I would rather stay with another provider of internet and television service as there is no compelling reason for me to attempt this again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
According to Verizon's records, on April **, Verizon's Financial manager spoke with Mike P from IC Systems who confirmed the account was recalled on March **, Subsequent to the call, Verizon submitted a request (AUD Control number [redacted] ) to all credit bureaus to remove the record from the customer's profile The consumer must allow up to days for the bureaus to update their records No credit is warranted; as the early termination fee is a valid charge No further action is required by Verizon
Verizon Appeals Representative spoke with [redacted] on 10-**-17, and explained it appears the router should have been included in his orderHowever, since it was not, it was unavailable to add back to his account at no chargeThe Representative advised they would order a gateway router which he should receive in 24-hourstHe will see a charge on his bill (as well as priority shipping costs) and the Representative will follow up on his November bill to issue the necessary adjustments Order [redacted] was issued for the Gateway router and a follow up set for the Nov * bill to adjust the shipping and router installments
The Finance Department has submitted a request to the three credit reporting agencies to have the account removed from the customer’s credit report The customer should allow days for the credit reporting agencies to reflect the updated information I spoke to the customer on June **, and advisedThe customer was satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not addressed the issue of billing both myself, and my landlord for the same serviceService is also NO LONGER FUNCTIONINGI have new evidence that Verizon has been intentionally throttling my speeds as wellI have been paying for non-functional service for a year with the promise of a refund when a problem could be identifiedNow that Verizon has "identified" the problem, they are denying a refund and instead, issuing a 20% creditThis is unacceptableA formal notice of dispute has been submitted with the company in order to proceed to arbitration In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
ert/Angela D [redacted] Revdex.com case [redacted] [redacted] returned my call she is disputing monthly charges after bundle renewal December **/ [redacted] noted is what we have for her she is not understanding the additional discounts that we have...e centerplus taxes.....she said it should be with the other discounts she is at 79.99, added filters to correct bundle to , she has a lec that will be ending May **, so after tax until May then after lec discount expires plus + = 108.35.left voice mail as [redacted] requested A preview of the customer's estimated charges was successfully sent to [redacted] The Email Reference number: [redacted] also advised the internet is working as it should, Resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I spoke to an Executive Repwho was polite and very understandingShe treated me with the utmost respect and reassured me that the issue I was having would be resolvedI am very happy with Verizon for stepping up and taking care of a small issue with a long time customerThis small act shows that they do care about their customers and I appreciate that a lot and will continue to do business with themThank you to both parties for helping resolve this issue Sincerely, [redacted] ***
Tell us why here[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $to get the bill to the expected rate he was quoted at the point of sale [redacted] was quoted $after taxes The customer has not further concerns
Upon receipt of the complaint filed Verizon reviewed the consumer's account The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement On the consumer received HBO for months free as a customer loyalty offer An email confirmation was sent to the consumer stating that HBO will expire on Verizon’s does not have the recording of the call as recordings are only saved for three months On Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account The consumer has our contact information should they have any further concerns
We spoke with the customer on March *, to apologize for nay misinformation providedWe were able to change the services provided to meet an acceptable price pointOur tech support team was not successful in reaching the customer to address any service issue with the TV serviceWe ask that the customer please contact tech support for assistanceWe appreciate the customer bringing these concerns to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received a response from VerizonInstead, I received two new bills: one for the original closed account [redacted] (dated 7/23/17) for $638.79; and another one for the new account # [redacted] (dated 717) for $ The original account, as promised in March, must have been closed with no penalty because of the opening of the new contract as agreed upon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On October **, Jo Ann Dfrom the Verizon Executive Relations Team emailed me this: [redacted] ***.Attached is my response to her October **: Dear MsD: Thank you for your replyDo you not have access to my account to get updated information before you consider an issue as resolved? There was a technician at our house on Saturday, October * He tested our DSL speed and it was within the acceptable range We explained to him (as I did in my complaint to the Revdex.com), that the slow speed problem is intermittent and comes and goes We also explained that sometimes the DSL goes out completely and it has been this way for the past months The technician advised it was due to "congestion" on the internet, (too many users accessing the system), and there was nothing that could be done The slow speed issues started all over again on Sunday October [redacted] and the speeds were terrible for the next few days with a lot of instances of packet loss and loosing internet due to timing out My neighbors had called and another technician opened up a group ticket which apparently included my account Group ticket # [redacted] For the past days we had no internet at all due to a widespread outage It finally came back on again yesterday afternoon I am not sure if the repair they made from the outage has fixed our issues or not It's too early for me to decide that It should not take this long to identify and fix a problem Nor should Verizon consider an issue resolved when there is still an issue the next day a wide-spread outage for daysAs a consumer, this is not acceptable I was refunded for months of interrupted and poor service, and now we are half way through the fourth month Can you assure me I will have no more similar issues?--------- She has not responded Right now, our internet is running smoothly since the last repair made on October ** I would like a $credit for the month of October---------She has not responded.l Right now, our internet is running smoothly since the last repair made on October ** I would like credit for the month of October In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have not reviewed the response made by the business in reference to complaint ID [redacted] I have been contacted by telephone and have discussed the details with Bruce F [redacted] of Verizon about their assigned case no: [redacted] on July, **, The resolution is satisfactory to me and the matter has been resolved Refund for the discussed amount was received late AM July **, by [redacted] shipment Sincerely, [redacted]
Please be advised Verizon applied a $for months with no contract adjustment to [redacted] account and she is very happy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I cannot understand why loyal customers who stick with Verizon pay far more than new customers The representative I spoke with was rude, as most verizon customer service reps are Verizon offer reasonable pricing initially and then when locked into a contract pull the discounts making it affordable It is deceptive and despicable business practices There appears to be no policy on what can be offered and when and those determiantions are made by individual "retention reps" These decisions are arbitrary and ridiculous If there are no further retention programs then I would like my cancellation fees waived and I will be satisfied with the company response, but certainly not with my customer experience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com complaint [redacted] I called the customer's contact number and left a message at [redacted] with my name number reason for my call , advised I do not have her proof of payment, once received can do a search left my fax number as well so she can fax it
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
According to record, Verizon's Customer Financial Services team assisted the customer with payment arrangements The customer was advised to contact the Unlawful Verification Center (UVC) for all inquiries concerning the removal of the restriction on the account The contact number for the [redacted] ** [redacted] *** No further action required
After multiple attempts, Verizon was unable to make customer contactCustomer’s home phone number provided in the complaint was listed under another customer name and account for a Diane BowersWhen attempting to reach Jennifer on her reach number of ###-###-####, there was no answer Since we were unable to make contact with [redacted] to confirm her account information we were unable to begin an investigation
[redacted] Thank you forreferring this case of [redacted] to our office for reviewWe appreciateyou bringing this matter to our attentionWhen reviewingaccount we are showing this account was established under the name of [redacted] on January **, 2015, and completed on January **, On Feb **,customer called Verizon asking to disconnect services; however, due tosystem issues, Verizon could not finalize account at that time Verizon issued acredit for the total bill in the amount of $172.24, since services neverworked We also issued a credit in theamount of $for the payment she made; this way she will receive $asa refundSince we do not havea valid contact number to reach [redacted] ***, a letter will be mailed withresolutionWe apologize for anyinconvenience this may have causedWe trust this information will assist youin closing this case Respectfully, ***Verizon SW ExecutiveRelations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A new order that goes through this same process with not enough details of current problems does not resolve my original complaint I would rather stay with another provider of internet and television service as there is no compelling reason for me to attempt this again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
According to Verizon's records, on April **, Verizon's Financial manager spoke with Mike P from IC Systems who confirmed the account was recalled on March **, Subsequent to the call, Verizon submitted a request (AUD Control number [redacted] ) to all credit bureaus to remove the record from the customer's profile The consumer must allow up to days for the bureaus to update their records No credit is warranted; as the early termination fee is a valid charge No further action is required by Verizon
Verizon Appeals Representative spoke with [redacted] on 10-**-17, and explained it appears the router should have been included in his orderHowever, since it was not, it was unavailable to add back to his account at no chargeThe Representative advised they would order a gateway router which he should receive in 24-hourstHe will see a charge on his bill (as well as priority shipping costs) and the Representative will follow up on his November bill to issue the necessary adjustments Order [redacted] was issued for the Gateway router and a follow up set for the Nov * bill to adjust the shipping and router installments