Please be advised we have tried to reach [redacted] over the past several days to address the complaint, but only reached voicemail We have sent a letter asking her to call me if assistance is still needed We trust this provides your office with the information required in this matter Thank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I cancelled my service on the date indicated in Verizon's response, I had asked if there was any money owed and I was told that there wasn't I was never asked to provide a forwarding address and was also not contacted directly, in any way, by Verizon to inform me of this money owed I have always done business with Verizon and I also have cell phones with them and since they obviously had my social security number, could've made some effort to inform me of this money owed prior going to collections I have always had excellent credit and when I received the collection letter from the collection company, I called and asked what it was regarding and I was told it was debt owed to Verizon for an account that was apparently closed in August Realizing that is when I cancelled my service I assumed this must have had something to do with that and paid the $immediately Shortly after, the "Paid Charge Off" showed up on my credit report and since I was in the process of securing a loan for a home, ended up paying a higher rate as a result This very nominal dollar amount, which I've since paid to Verizon, is now severely damaging my credit reports and this is what angers me I have always paid ALL bills owed on time and was an excellent pay to Verizon and I can't figure out why they couldn't have taken that into consideration prior to sending me to collections I simply want the "Paid Charge Off" removed from my credit reports and I can't for the life of me figure out how this is a benefit to them, me or anyone! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This is a duplicate of a complaint lodged with Verizon’s executive officesAn order was issued to bring the customer’s service back to Verizon pursuant to it having been taken by another local service provider without authorizationThe customer’s billing issues have been addressed by establishing a month to month bundle at $to which Verizon added $in discounts as a recurring billing adjustmentThis was to avoid the need for a new year agreement Verizon will follow up to ensure that the customer doesn't get billed for an early termination fee and if that happens, we will remove itThe customer has been provided with the name and number of the person in Verizon Executive Relations who is overseeing this matterVerizon apologizes for any inconvenience the customer has experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon tapes all customer serevice calls for qualityThey never until now denied having recorded call and they were made aware several times via e-mailNever responded to verification number # [redacted] that was given me at end of that call on may [redacted] which was to verify I owe Also Citi Bank my ATT master card issuer investigated and probably got same paid info from Verizon and DTVAttaching DTV and verizon matching accnumbers showing balance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The early termination fee is a valid fee billed for terminating services prior to meeting the commitment date [redacted] was provided monthly discounted services for agreeing to keep them for the time frame of months which was disrupted prior to fulfillment All charges have been sustained Although the customer is not satisfied with the resolution, Verizon does consider this matter as being resolved
Please be advised Verizon has tried to make contact with [redacted] on March **, 2017and March **, with no success to resolve her concernsI will send a call me letter to [redacted] in hopes that she will respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already been through Revdex.com for this complaintThe outcome that was agreed upon previously was not actually executedI was being charged for my services on separate accounts (even though they should have been one)I was paying the amount I was billed for on time every monthHowever I began receiving notices of my internet being suspendedWhenever I called about this, Verizon would say my account was paid in full and restore my servicesFinally, someone identified that they were billing a portion of my monthly bill to an account that I had no access to and never received a bill for via mail or e-mailThey said they would bundle my accounts (never happened) so I contacted Revdex.comI have spent numerous hours on the phone with representatives that couldn't figure out what was going on with my account and was hung up on several times as well or never received a promised follow upFinally, someone from corporate called after the Revdex.com complaintHe told me that my accounts would be bundles, I would be credited back the charges (HBO and late fees) and that my bill was good up until May because of the creditsAlso, I asked several times about the outstanding charges associated with the internetHe assured me over and over again that I was at a complete $balanceHowever I am now showing a $past due amount on my accountAfter spending another hour on the phone with representatives they told me that it is accurate and that the outstanding balances are all thereEvery time I talk to someone at Verizon it is a different answerI am extremely frustrated and disappointedI will not be paying the outstanding amount that I was told I did not owe (approximately $164), and I am uncertain how it has since climbed to $in the past months especially with the credits I was told I hadThe woman I spoke to today told me no credits had even been issued to my accountEssentially, the agreed upon outcome was not executed except for the bundling of the accounts so I could actually access my full bill.Desired Outcome: Immediate termination of services after May payment with no additional fees Sincerely, [redacted]
The case was acknowledge upon receipt and sent to a specialist for resolution According to our records, the customer did place an order on December *, with a December **, due date The account was set up and the customer disconnected the service on the same day December **, The customer did have to give a $deposit to establish internet service The refund check of $was processed on October **, and the customer should receive it in seven to ten days at the address on file
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While this is a reasonable solution, I find it difficult to believe that a business would lose track of its goods for a year and expect the customer to payThe particular solution will hopefully be remedied and not result in additional suspensions of service, however I do not feel as though it is sufficient for myself or others to simply accept almost a years worth of hassle to go unnoted through proper channelsFor example, based on the necessity of discussing billing matters with Verizon every month, for an average of minutes-hour, I estimated at least $of lost wagesIt seems negligent that a "service" company would provide such sub-par service in terms of holding a customer responsible for a set-top box the customer did not possess and did not have any use of (I did not have TV service.) The actions of Verizon would have been satisfactory had this occurred months or longer ago, but now it seems like simply a way for Verizon to force their customers to pay more Sincerely, [redacted] ***
Verizon communications does not service the state of LA Only Verizon Wireless does, so we are unable to assist Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territoryThank You James N
Verizon called the customer 14:44:EDT, 20:42:EDT, 07201519:07:EDT, 15:39:EDT, 16:31:EDT, leaving messageson ###-###-#### with contact informationOn a please call letter was sent The customer was called again on 07201513:36:EDT, 19:26:EDT, 15:49:EDT, 07201515:49:EDT with messages left including contact informationOn 07201509:05:EDT [redacted] called me back and advised she can be reached all day onMonday and after 4:PM Tuesday – Saturday Verizoncalled [redacted] again on 09:06:EDT, 20:07:EDTwith messages left for a call back On 07201513:38:EDT I called ###-###-#### and the line rang with no answer and nomachine Another please call letter was sent on 715.Joyce D***Verizon Executive Relations SrAnalyst
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, [redacted] expressed concern about trouble related to all Verizon servicesUpon review, Verizon notes this issue was resolved prior to the receipt of this complaint [redacted] ***’s services were operational as of Verizon then referred this matter to our customer service department who issued an adjustment in the amount of $to cover the out of service duration between through The credit will appear no later than the March billing statement
Farmer Jones Barns Incwas involved in a Group Service outage which was reported on June **, and identified and repaired on June **, The customer's telephone line was still call forwarded to an alternate number and on June **, was removed We applied one week out of service credit to the account which will be reflecting on the customer's next billing statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will be able to accept their answer as resolved once they fulfill their promise on the [redacted] of JanuarySince the promised date has been delayed several times I would like to make sure before I close this complaintIn the past the promised date was November [redacted] and then was December [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Please note: That Verizon sent me a note saying they would not charge us for the account since we never had one.They started sending me bills for an account I do not haveI do not want this to effect my credit rating and I want Verizonto stop sending me bills for a service I do not have.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The case was sent to the business office for review.A specialist spoke with the customer on and explained that his data billing was $Also, there will be no Early Termination Fee (ETF) liabiltyHowever, on 317, two credits were issued reducing the billing to $ The specialist advised that his final bill, which has not been issued yet, will have pro-rated credit from through 3/***The customer understands and will wait until he receives the final billShould had have any additional questions/concerns at that time, he will contact the specialist directly
We have been unable to speak with the customer directly and have sent a letter and email asking the customer to contact us regarding his internet service issues Once we speak with the customer, Verizon will be happy to discuss his service issueVerizon is scheduled to bury the customer’s line on The sfee has also been waived because of all of the problems this customer has experienced with his installation
Our investigation found that the customer first ordered the [redacted] in October of and that it has been reloaded sinceThe customer's issue is that there is a [redacted] inactivity policy that will take $after months of inactivityThe customer does not have to opt to have the Rewards points added to this cardOur vendor has left message for the customer to contact them to discuss
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Please be advised we have tried to reach [redacted] over the past several days to address the complaint, but only reached voicemail We have sent a letter asking her to call me if assistance is still needed We trust this provides your office with the information required in this matter Thank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I cancelled my service on the date indicated in Verizon's response, I had asked if there was any money owed and I was told that there wasn't I was never asked to provide a forwarding address and was also not contacted directly, in any way, by Verizon to inform me of this money owed I have always done business with Verizon and I also have cell phones with them and since they obviously had my social security number, could've made some effort to inform me of this money owed prior going to collections I have always had excellent credit and when I received the collection letter from the collection company, I called and asked what it was regarding and I was told it was debt owed to Verizon for an account that was apparently closed in August Realizing that is when I cancelled my service I assumed this must have had something to do with that and paid the $immediately Shortly after, the "Paid Charge Off" showed up on my credit report and since I was in the process of securing a loan for a home, ended up paying a higher rate as a result This very nominal dollar amount, which I've since paid to Verizon, is now severely damaging my credit reports and this is what angers me I have always paid ALL bills owed on time and was an excellent pay to Verizon and I can't figure out why they couldn't have taken that into consideration prior to sending me to collections I simply want the "Paid Charge Off" removed from my credit reports and I can't for the life of me figure out how this is a benefit to them, me or anyone! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Verizon cannot update another carrier’s databaseThis complaint should be referred to [redacted]
This is a duplicate of a complaint lodged with Verizon’s executive officesAn order was issued to bring the customer’s service back to Verizon pursuant to it having been taken by another local service provider without authorizationThe customer’s billing issues have been addressed by establishing a month to month bundle at $to which Verizon added $in discounts as a recurring billing adjustmentThis was to avoid the need for a new year agreement Verizon will follow up to ensure that the customer doesn't get billed for an early termination fee and if that happens, we will remove itThe customer has been provided with the name and number of the person in Verizon Executive Relations who is overseeing this matterVerizon apologizes for any inconvenience the customer has experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon tapes all customer serevice calls for qualityThey never until now denied having recorded call and they were made aware several times via e-mailNever responded to verification number # [redacted] that was given me at end of that call on may [redacted] which was to verify I owe Also Citi Bank my ATT master card issuer investigated and probably got same paid info from Verizon and DTVAttaching DTV and verizon matching accnumbers showing balance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The early termination fee is a valid fee billed for terminating services prior to meeting the commitment date [redacted] was provided monthly discounted services for agreeing to keep them for the time frame of months which was disrupted prior to fulfillment All charges have been sustained Although the customer is not satisfied with the resolution, Verizon does consider this matter as being resolved
Please be advised Verizon has tried to make contact with [redacted] on March **, 2017and March **, with no success to resolve her concernsI will send a call me letter to [redacted] in hopes that she will respond
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already been through Revdex.com for this complaintThe outcome that was agreed upon previously was not actually executedI was being charged for my services on separate accounts (even though they should have been one)I was paying the amount I was billed for on time every monthHowever I began receiving notices of my internet being suspendedWhenever I called about this, Verizon would say my account was paid in full and restore my servicesFinally, someone identified that they were billing a portion of my monthly bill to an account that I had no access to and never received a bill for via mail or e-mailThey said they would bundle my accounts (never happened) so I contacted Revdex.comI have spent numerous hours on the phone with representatives that couldn't figure out what was going on with my account and was hung up on several times as well or never received a promised follow upFinally, someone from corporate called after the Revdex.com complaintHe told me that my accounts would be bundles, I would be credited back the charges (HBO and late fees) and that my bill was good up until May because of the creditsAlso, I asked several times about the outstanding charges associated with the internetHe assured me over and over again that I was at a complete $balanceHowever I am now showing a $past due amount on my accountAfter spending another hour on the phone with representatives they told me that it is accurate and that the outstanding balances are all thereEvery time I talk to someone at Verizon it is a different answerI am extremely frustrated and disappointedI will not be paying the outstanding amount that I was told I did not owe (approximately $164), and I am uncertain how it has since climbed to $in the past months especially with the credits I was told I hadThe woman I spoke to today told me no credits had even been issued to my accountEssentially, the agreed upon outcome was not executed except for the bundling of the accounts so I could actually access my full bill.Desired Outcome: Immediate termination of services after May payment with no additional fees Sincerely, [redacted]
The case was acknowledge upon receipt and sent to a specialist for resolution According to our records, the customer did place an order on December *, with a December **, due date The account was set up and the customer disconnected the service on the same day December **, The customer did have to give a $deposit to establish internet service The refund check of $was processed on October **, and the customer should receive it in seven to ten days at the address on file
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While this is a reasonable solution, I find it difficult to believe that a business would lose track of its goods for a year and expect the customer to payThe particular solution will hopefully be remedied and not result in additional suspensions of service, however I do not feel as though it is sufficient for myself or others to simply accept almost a years worth of hassle to go unnoted through proper channelsFor example, based on the necessity of discussing billing matters with Verizon every month, for an average of minutes-hour, I estimated at least $of lost wagesIt seems negligent that a "service" company would provide such sub-par service in terms of holding a customer responsible for a set-top box the customer did not possess and did not have any use of (I did not have TV service.) The actions of Verizon would have been satisfactory had this occurred months or longer ago, but now it seems like simply a way for Verizon to force their customers to pay more Sincerely, [redacted] ***
Verizon communications does not service the state of LA Only Verizon Wireless does, so we are unable to assist Should the customer have had service in a another state with Verizon communications and can provide their account number and the issue at hand we would be happy to assist, however until this information is provided we can only assume this is a wireless issue, since this state is in their territoryThank You James N
Verizon called the customer 14:44:EDT, 20:42:EDT, 07201519:07:EDT, 15:39:EDT, 16:31:EDT, leaving messageson ###-###-#### with contact informationOn a please call letter was sent The customer was called again on 07201513:36:EDT, 19:26:EDT, 15:49:EDT, 07201515:49:EDT with messages left including contact informationOn 07201509:05:EDT [redacted] called me back and advised she can be reached all day onMonday and after 4:PM Tuesday – Saturday Verizoncalled [redacted] again on 09:06:EDT, 20:07:EDTwith messages left for a call back On 07201513:38:EDT I called ###-###-#### and the line rang with no answer and nomachine Another please call letter was sent on 715.Joyce D***Verizon Executive Relations SrAnalyst
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, [redacted] expressed concern about trouble related to all Verizon servicesUpon review, Verizon notes this issue was resolved prior to the receipt of this complaint [redacted] ***’s services were operational as of Verizon then referred this matter to our customer service department who issued an adjustment in the amount of $to cover the out of service duration between through The credit will appear no later than the March billing statement
Farmer Jones Barns Incwas involved in a Group Service outage which was reported on June **, and identified and repaired on June **, The customer's telephone line was still call forwarded to an alternate number and on June **, was removed We applied one week out of service credit to the account which will be reflecting on the customer's next billing statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will be able to accept their answer as resolved once they fulfill their promise on the [redacted] of JanuarySince the promised date has been delayed several times I would like to make sure before I close this complaintIn the past the promised date was November [redacted] and then was December [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Please note: That Verizon sent me a note saying they would not charge us for the account since we never had one.They started sending me bills for an account I do not haveI do not want this to effect my credit rating and I want Verizonto stop sending me bills for a service I do not have.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The case was sent to the business office for review.A specialist spoke with the customer on and explained that his data billing was $Also, there will be no Early Termination Fee (ETF) liabiltyHowever, on 317, two credits were issued reducing the billing to $ The specialist advised that his final bill, which has not been issued yet, will have pro-rated credit from through 3/***The customer understands and will wait until he receives the final billShould had have any additional questions/concerns at that time, he will contact the specialist directly
We have been unable to speak with the customer directly and have sent a letter and email asking the customer to contact us regarding his internet service issues Once we speak with the customer, Verizon will be happy to discuss his service issueVerizon is scheduled to bury the customer’s line on The sfee has also been waived because of all of the problems this customer has experienced with his installation
Our investigation found that the customer first ordered the [redacted] in October of and that it has been reloaded sinceThe customer's issue is that there is a [redacted] inactivity policy that will take $after months of inactivityThe customer does not have to opt to have the Rewards points added to this cardOur vendor has left message for the customer to contact them to discuss
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]