Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate this matter being brought to our attention [redacted] expressed concern about opening a Verizon account Please be advised that our Billing Investigation Team was able to speak with [redacted] to better assist with this account issue [redacted] ’s was originally denied service due to his name and social being linked to other accounts with the same nameWe were able to receive the requested documents from [redacted] and account has been updated not to associate him with the past due balanceHis order has been requested to be released and noted to be disassociated with said accountA letter has been sent to him verifying such We trust that this information will assist you in the closing of this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
[redacted] and [redacted] 's refund check for ($160.05) wasprocessed as of October *, The check will be sent to the customer's current address on file On October *, 2015, I spoke with [redacted] and I advised that the refund check of $was processed on October *, [redacted] confirmed he did receive an email a few days ago advising ofthe check being processed but has not received as yet I explained I will update the Revdex.com of the status of the check and that I still have a follow up open and will contactthem on October **, to confirm refund check receipt if I do not hear from them before that date [redacted] understood
Verizon again attempted to contact the customer at the reach number providedOn every occasion, the customer's voice mail was full and a message could not be leftVerizon has again emailed the customer providing the name and number of a direct contact to call at her convenience in order to address her questions and concernsVerizon apologizes for any inconvenience the customer has experienced as a result of this matter
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spent a lot of time on the phone - and Verizon does not seem to be able to honor the information that I was given on my first call; a reduction of my bill by $a month This was removing the $extra I'm paying (for services covered already in my bundle) and a $loyalty credit I was told I would receiveAfter spending time again with another person from Verizon, who goes through each and every package while I'm on the phone - My choices are "stay with what you have, or your bill goes up" we will be looking elsewhere for serviceRegards, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
According to our records, a Verizon representative spoke to [redacted] on March *, and offered to cancel the existing service and change it to a month to month rate with no early termination fee [redacted] advised the representative he felt this was fairThe representative has scheduled a follow up to review the March billing statement to make sure it is correct
Verizon removed the DVR from the customer’s account, sent her an email confirmation showing the same, and we applied credit of $to the bill for DVR service and pro-rated chargesWe apologize for any inconvenience the customer experienced as a result of this matter
Several attempts were made to reach the customer without success and a call me letter was mailed In the interim, we reviewed the customer's profile and it is now billing only for a Double Play (Data and Voice) MsS [redacted] Service Order Form received from the Door to Door representative reflected the first month's bill would be higher due to prorated charges The issue regarding the Door to Door representative was referred and will be addressed internally We apologize for any inconvenience that MsS [redacted] experienced as a result of the above matter
Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ CONFIDENTIAL COMMUNICATION June 4, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account Our investigation confirms that Ms [redacted] placed an order on May 4, for Converse Unisex CT All Star Canvas Sneakers and K-Swiss Mens STCrosstrainer ShoesThe required $down payment was successfully made on the same date with debit card ending '***' On May 6, a person identifying as a "family member" contacted us stating they were the owner of debit card ending '***' and did not authorize the $down paymentThey indicated they would be contacting their bank to dispute the payment to reverse the transaction As a result, we did not release the order for shipping and referred the matter to our Credit Risk/Fraud Department for reviewAs part of their investigation, they called Ms [redacted] on June 4, 2015; there was no answer but they left a message requesting a callbackMs [redacted] is asked to call them directly at [redacted] , Monday through Friday a.mto 4:p.mCentral Time Our records show that the payment reversal was completed on May 19, and we are no longer in possession of these funds We appreciate Ms***'s ongoing cooperation and assistance in resolving this matter Sincerely, [redacted] Executive Care Team VF/ah
Verizon contacted the customer and issued a credit adjustment to the account in the amount of $for the monthly charges for service from - The customer was already given $credit for activation chargesThis left the customer with a credit balance of $and Verizon Finance advised it will be mailed out on Verizon apologizes for any inconvenience the customer experienced as a result of this matter
Upon speaking with [redacted] 's, he stated he was receiving multiple invoices and did not understand why After reviewing the provided invoices, we found [redacted] 's original order was issued with a misspelled billing name Instead of [redacted] we set up the invoice as *** [redacted] Unfortunately when a name change/correction is requested Verizon has to cancel and reissue the account Due to this, [redacted] received a final invoice for his telephone and internet Our billing representative issued a temporary telephone number, which was disconnected days later but generated another invoice Lastly [redacted] 's new active account was split causing new invoices, one for Phone, and one for Internet and TV Our representative verified all invoices are now correct and [redacted] is satisfied and has our billing representative's contact information if he has further questions or concerns
Spoke with [redacted] in regards to his bundle rate of $and total estimate of $with upgrade to [redacted] Added TV package upgrade and year along with proper discounts to honor what was advised
Upon review of this complaint, our billing representative found on December **, 2015, an order was processed for the prepaid card request which was sent to the vendor for shipment [redacted] should expect to receive the prepaid card no later than January **, On December **, 2015, I advised the customer to wait until the end of that week, January **, and provided my number
A customer service representative contacted the customer and reviewed his bill The representative advised that the customer is receiving a $credit for months The representative also advised the customer that his monthly bill should be $and noted that the customer was satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Thank you so much for this is the only way I would have ever gotten this situation rectified! Sincerely, [redacted]
[redacted] was advised Encore wasn't removed but its name changed on 4-*-to Starz EncoreAlso advised the he owed on his 4-**-bill $and May bill for $totaling $We did issue $credit for late payment charge on 5-**-and [redacted] mailed in payment of $so he now has a zero balance
According to our records, [redacted] completed the sprinkler repairsIn addition, on May **, our technician replaced the terminal box On May **, I spoke with [redacted] and she confirmed the issue was resolvedDuring this contact, [redacted] expressed concern about her experience when attempting to resolve this issue prior to filing her complaintI apologized to [redacted] and advised that this matter would be addressed internally We trust that this information will assist you in closing this complaintWe apologize for any unprofessional treatment and any inconvenience [redacted] may have experienced as a result of this issueIf you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted] Sincerely, [redacted] **Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you so much for your time and assistance on this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would also like to add that Steven was particularly cordial and was so kind as to give me a direct line to him in the event that his bill correction didn't go through properly on my endVery happy with the speed and outcomeGood job, Verizon! Sincerely, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate this matter being brought to our attention [redacted] expressed concern about opening a Verizon account Please be advised that our Billing Investigation Team was able to speak with [redacted] to better assist with this account issue [redacted] ’s was originally denied service due to his name and social being linked to other accounts with the same nameWe were able to receive the requested documents from [redacted] and account has been updated not to associate him with the past due balanceHis order has been requested to be released and noted to be disassociated with said accountA letter has been sent to him verifying such We trust that this information will assist you in the closing of this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
[redacted] and [redacted] 's refund check for ($160.05) wasprocessed as of October *, The check will be sent to the customer's current address on file On October *, 2015, I spoke with [redacted] and I advised that the refund check of $was processed on October *, [redacted] confirmed he did receive an email a few days ago advising ofthe check being processed but has not received as yet I explained I will update the Revdex.com of the status of the check and that I still have a follow up open and will contactthem on October **, to confirm refund check receipt if I do not hear from them before that date [redacted] understood
Verizon again attempted to contact the customer at the reach number providedOn every occasion, the customer's voice mail was full and a message could not be leftVerizon has again emailed the customer providing the name and number of a direct contact to call at her convenience in order to address her questions and concernsVerizon apologizes for any inconvenience the customer has experienced as a result of this matter
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spent a lot of time on the phone - and Verizon does not seem to be able to honor the information that I was given on my first call; a reduction of my bill by $a month This was removing the $extra I'm paying (for services covered already in my bundle) and a $loyalty credit I was told I would receiveAfter spending time again with another person from Verizon, who goes through each and every package while I'm on the phone - My choices are "stay with what you have, or your bill goes up" we will be looking elsewhere for serviceRegards, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
According to our records, a Verizon representative spoke to [redacted] on March *, and offered to cancel the existing service and change it to a month to month rate with no early termination fee [redacted] advised the representative he felt this was fairThe representative has scheduled a follow up to review the March billing statement to make sure it is correct
Verizon removed the DVR from the customer’s account, sent her an email confirmation showing the same, and we applied credit of $to the bill for DVR service and pro-rated chargesWe apologize for any inconvenience the customer experienced as a result of this matter
Several attempts were made to reach the customer without success and a call me letter was mailed In the interim, we reviewed the customer's profile and it is now billing only for a Double Play (Data and Voice) MsS [redacted] Service Order Form received from the Door to Door representative reflected the first month's bill would be higher due to prorated charges The issue regarding the Door to Door representative was referred and will be addressed internally We apologize for any inconvenience that MsS [redacted] experienced as a result of the above matter
We spoke with the customer on July *, and [redacted] verified that she received the refund check on 7/*/
Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ CONFIDENTIAL COMMUNICATION June 4, # [redacted] Revdex.com of Minnesota Attn: [redacted] S River Ridge Circle Burnsville, MN Re: Case # [redacted] - ***, [redacted] Dear Ms [redacted] , I am writing in response to the inquiry we received from your office on behalf of Ms [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account Our investigation confirms that Ms [redacted] placed an order on May 4, for Converse Unisex CT All Star Canvas Sneakers and K-Swiss Mens STCrosstrainer ShoesThe required $down payment was successfully made on the same date with debit card ending '***' On May 6, a person identifying as a "family member" contacted us stating they were the owner of debit card ending '***' and did not authorize the $down paymentThey indicated they would be contacting their bank to dispute the payment to reverse the transaction As a result, we did not release the order for shipping and referred the matter to our Credit Risk/Fraud Department for reviewAs part of their investigation, they called Ms [redacted] on June 4, 2015; there was no answer but they left a message requesting a callbackMs [redacted] is asked to call them directly at [redacted] , Monday through Friday a.mto 4:p.mCentral Time Our records show that the payment reversal was completed on May 19, and we are no longer in possession of these funds We appreciate Ms***'s ongoing cooperation and assistance in resolving this matter Sincerely, [redacted] Executive Care Team VF/ah
Verizon contacted the customer and issued a credit adjustment to the account in the amount of $for the monthly charges for service from - The customer was already given $credit for activation chargesThis left the customer with a credit balance of $and Verizon Finance advised it will be mailed out on Verizon apologizes for any inconvenience the customer experienced as a result of this matter
Upon speaking with [redacted] 's, he stated he was receiving multiple invoices and did not understand why After reviewing the provided invoices, we found [redacted] 's original order was issued with a misspelled billing name Instead of [redacted] we set up the invoice as *** [redacted] Unfortunately when a name change/correction is requested Verizon has to cancel and reissue the account Due to this, [redacted] received a final invoice for his telephone and internet Our billing representative issued a temporary telephone number, which was disconnected days later but generated another invoice Lastly [redacted] 's new active account was split causing new invoices, one for Phone, and one for Internet and TV Our representative verified all invoices are now correct and [redacted] is satisfied and has our billing representative's contact information if he has further questions or concerns
Verizon's position has not changedThe $fee will not be waivedThe refurbished router can be provided for a fee
Spoke with [redacted] in regards to his bundle rate of $and total estimate of $with upgrade to [redacted] Added TV package upgrade and year along with proper discounts to honor what was advised
Upon review of this complaint, our billing representative found on December **, 2015, an order was processed for the prepaid card request which was sent to the vendor for shipment [redacted] should expect to receive the prepaid card no later than January **, On December **, 2015, I advised the customer to wait until the end of that week, January **, and provided my number
A customer service representative contacted the customer and reviewed his bill The representative advised that the customer is receiving a $credit for months The representative also advised the customer that his monthly bill should be $and noted that the customer was satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Thank you so much for this is the only way I would have ever gotten this situation rectified! Sincerely, [redacted]
[redacted] was advised Encore wasn't removed but its name changed on 4-*-to Starz EncoreAlso advised the he owed on his 4-**-bill $and May bill for $totaling $We did issue $credit for late payment charge on 5-**-and [redacted] mailed in payment of $so he now has a zero balance
According to our records, [redacted] completed the sprinkler repairsIn addition, on May **, our technician replaced the terminal box On May **, I spoke with [redacted] and she confirmed the issue was resolvedDuring this contact, [redacted] expressed concern about her experience when attempting to resolve this issue prior to filing her complaintI apologized to [redacted] and advised that this matter would be addressed internally We trust that this information will assist you in closing this complaintWe apologize for any unprofessional treatment and any inconvenience [redacted] may have experienced as a result of this issueIf you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted] Sincerely, [redacted] **Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you so much for your time and assistance on this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would also like to add that Steven was particularly cordial and was so kind as to give me a direct line to him in the event that his bill correction didn't go through properly on my endVery happy with the speed and outcomeGood job, Verizon! Sincerely, [redacted]