Auto Connection

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This an answer to the question,Yes a fruad case was filed with my bank and the conclusion of that is that it was unauthorized charged.My bank put the money back into my account because of it being a fruad case and a unauthorized charge.I can provide proof of the case with my bank if you need it.Regards, [redacted]

On July 5, I purchased a [redacted] ***I financed it on a month contractAt that time I also signed a contract for GAP insurance # [redacted] In May I purchased another car and the [redacted] was paid ofcording to the contract, I have a refund for any unused funds for the GAP insuranceAccording to the contract I am to contact Auto Credit for the refundI contact Auto Credit twice VIA email On July 16th and the 24th of July Both times I got no response at allAccording to my calculations I am entitled to around $which is no small amount

My daughter has been trying to get her car repaired for three months now and has just been getting the run aroundIt took forever for someone to finally call her backShe took the car in and before the day was out her engine light came right back on! They said a part needed to be ordered and now she hasn't been able to get another appointment (months)! I should have followed my gut instinct when I first walked into the placeIt was filthy and run downThe word of God said to be anxious for nothingMe trying to help my daughter was the biggest mistake I made, at that place anyway! I DO NOT ADVISE ANYONE TO PURCHASE A CAR FROM THAT PLACE YOU WILL BE SORRY IF YOU DO!! WARNING

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It still didn't answer the fraudulent way I was contacted and lured to come there I understand what the business is now saying, but that was not what was explained to me initially No further interaction is necessary Regards, [redacted] ***

I paid cash for a vehicle from the Post Falls location with an agreement an oil leak would be fixedAfter attempts at that location for repairs, we made arrangements to have it repaired at the Sprague location (after diagnosis by my own mechanic!)To their credit, the service staff was friendly and accommodatingThe repair was finally done! However, when my daughter picked it up the transmission was "running rough" we brought it back thinking they had made an adjustment to it, as it was fine when it went inWe were told the transmission was bad and had to pay just over $for them to put in a used transmissionWhen repairs were complete, I drove the truck home, other than moving it in the driveway, it then wasn't driven for a couple of monthsWhen my daughter started driving it again, the tranny fluid was lowShe brought it back to [redacted] *** and was told the filter or screen was blocked and that was the problemOne month later, fluid is once again low My daughter brought it back in and was essentially told there was nothing that they could do, as the tranny they put in was "used" There was nothing they could do or were willing to doNot even a diagnosis!!! I have to question if the tranny was ever replaced! I'm beginning to question if my original suspicion that they did something to the tranny, was actually the case! I see other people's complaints and the business response of "you should have brought it to us" Well I did bring itand I was (over) charged for repairing a newly purchased vehicle from them and then they don't stand behind the part or service! Everyone is so nice and friendly UNTIL YOU HAVE A PROBLEM! Not only would I not recommend this business to anyoneI will tell anyone who will listen to my story to steer clear of this business!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This company have not been trying to contact me because on my contact information its still ways to call me.Also why if I signed something for this amount didthis company wait a year to try and get the money out my account,my account information never changed.Like I said it was an unauthorized charge.Regards, [redacted]

Dear [redacted] Our records show that on 10/4/you gave verbal authorization to have your credit ran to be a co- signer for [redacted] Also on 10/4/we received a pay stub by email and you provided all of your personal information to the salesperson to secure financingOn another occasion you spoke with the sales manager and expressed dissatisfaction with your loan optionsIn addition you emailed proof of residence for you address in Virginia.Please give me a call to discuss this issue at your earliest opportunityI can be reached at [redacted] Sincerely Steve J [redacted]

Dear Customer, I apologize however I believe you are confusedYou do not have to do a Va inspection that was done prior to you purchasing the carAt time of purchase we let you know you would need to get the vehicles emission done, in fact you sign a document acknowledging that.Will you please contact our customer care department so we can better understand your complaintplease contact customer care at [redacted]

Purchased a car on AUGUST 31ST SEPTEMBER 28TH the front driver side tire fell off while drivingAUTO CREDIT SALES "FIXED IT" FAST FORWARD TO OCTOBER 4TH AND ITS FALLING OFF AGAIN! I PAID TO GET BY DAYS! WHEN CONTACTED ABOUT "PRIOR" ISSUES THEY LAUGH AND TELL ME TO QUIT PLAYING WITH MY TIRES TOOK THE VEHICLE IN QUESTION TO A SHOP TO SEE ALL WHAT WAS GOING ON AS AUTO CREDIT SALES ISNT BEING VERY HONEST, $1,BIILL SAYS THERE IS ALOT MORE GOING ON SWAY BAR NEED REPLACED BOTH CONTROLS ARMS WITH BALL JOINT NEED REPLACED NEEDS A WHEEL ALIGNMENT NEW TIRE (AS WHEN IT FELL OFF THERE WAS DAMAGE AND AUTO CREDIT SALE WAS PAID TO FIX THAT AND THEY DIDNT) HAS A MAJOR OIL LEAK COMING FROM THE TURBO, WHICH NEED REPLACED I can produce estimates and tow bills that say that this car has been on a tow truck more than driven, and that it is Highly unsafe to even be on the road

I purchased KIA Sorento at POST FALLS Auto Credit Sales on 9/23/with miles.The vehicle ran good on the test run up the street.The cost of the vehicle was $4995.No trade in.We financed the vehicle at 29.99% on a month contract.We gave $down & had $debited weeks later $cash down.After sales-tax/doc fee amount financed threw [redacted] FINANCIAL was $over months.The Finance/Insurance Manager at closing automatically included the GAP Insurance for $& the MOS Engine Replacement insurance for $900.This was a surprise to me as they didnt tell us about it prior I had to ask what it was.Manager was irritated that I asked him what it was & when I asked if it was required he said noI told him that the car I financed was only $4K & the insurance they wanted me to buy was 1/of cost.It was removed & papers reprinted.We signed.It was 7:50PM,they closed at 8PM.At 8:Wife & I drove car next door to our other vehicle & KIA

Dear [redacted] , I would like to start by saying you are approved with no money downWhich is something the finance manager explained to you when you first summited your online application and also told you when you arrived at the dealershipThe discrepancy with the garnishment on your paystub is something the bank wanted us to ask you aboutThey needed to know if it was paid in full and no longer coming out of your paycheckWhich you explained to us and we passed the information on to the bankI'm sorry the process was not as quick as you expected it to beWe have to provide the bank with the information you provide us and we also have to wait for them to process everythingWith that said everything is processed and ready to goIf you would be willing to give us another chance I will personally assist you at this pointAs for deleting your information out of our system, that is something we are not allowed to doBy law we have to keep all customer info on file for yearsAll customer information is stored in a secure systemAs for the trailer, It is only temporaryWe are in the process of building a state of the art facility to better serve our customersThe building should be complete by early 2016.Again, If you would be willing to give us another chance I promise I will make it a wonderful buying experience Please contact me directly at ###-###-#### Sincerely, [redacted]

On Dec 15th, we purchased a vehicle from Auto Credit Sales in Hayden IdahoWe were told that the vehicle had a clean accident history reportWe took to the vehicle for a test drive and noticed a few issuesThe financial officer assured us that if we purchased a warranty from [redacted] that they would fix the issues after a month waiting periodWe decided to purchase the vehicle Over the next few days we started noticing many more issues with the vehicle that had clearly been concealed from us at the dealershipWe decided to take it to a mechanic and found that there was a long list of major issues which would require many thousands of dollars to repair (including major safety issues)We asked the dealer again for the accident history report and they finally provided itThey lied to us about the accident history as we found out that it had major front end collisions on the report My husband called the vehicle warranty company to ask if they would cover a vehicle that h

In a recent purchase of a Chevy Silverado 1500, we were rushed through process since we had two toddlers with us and they were closing, and they added a service contract and a finance charge to the agreement without telling us upfront The service contract is $and the finance charge was $1, Every other dealer that I have dealt with has told us upfront what the extra charges were at the end In the end, we signed thinking that we were paying less than we were When we tried to re-finance with a new bank to get a better loan, we then realized that the added costs were not what we had agreed to To top it off, less than a month after buying the truck, we started having electrical issues that mechanics haven't been able to figure out It randomly won't start some days I'm so disappointed with their customer service and would not recommend them to anyone Horrible business

So this is a company (Auto Connection) that preys on people who wants a car but doesn't have good creditThat have Call Reps from somewhere else in Virginia or at their homes calling you, telling you that the only have to bring your pay stubs and and a bill and they guarantee you that they will finance a vehicle 100%First nobody is who they say they areThey are all liarsThe person who calls you, name is Tina R [redacted] the finance repYou hang up the phone and call right back and she is no longer availableShe called to confirm reservation and give you another name They tell you to ask for Tony, Chris or Jay but they are not there because they doesn't existYou tell them what kind of vehicle you are looking for and they said we have hundreds and when you get there they have none!Never really show you a vehicle but the tax and tags are $Previously you were told you will not have to put anything down because they take care of the Taxes and Tags When I stepped into that Dingy, dirty, unprofessional car dealership I knew I was lied toThe So Called Manager was very unprofessional and very unapologetic for the advertisementI was actually glad they didn't have what I wanted because that is the last place I want to do business withBeware!! watch out for places that you cant even write a review

I applied for a car purchase with Auto Credit Sales in Spokane Valley, Washington I explained my vehicle purchase circumstances and concerns I was shown vehicles that would fit within my budget Upon filling out the credit inquiry along with a secondary person, I was told that I would not be able to purchase the vehicle of choice That the secondary person I applied with could purchase the vehicle that I wanted if they had a co-signer with them but that my name would not be associated with the vehicle I was then told that the other choice I had was to contact Car Hop Car Sales The advertisement that is on the building as well as on the television, states that everyone is approved for a car every day This is in my opinion misleading

my temporary license plate expired yesterday and now I am unable to drive my vehicle cause I don't have licence plates, I have tried contacting them countless times over the last several weeksand they always say they don't know where my plates are, or the lady who does it is not in, or they don't know where she is or when she will be backi contacted them on May and they again told me they don't have a clue where my plates areso I contacted the DOL and they ran my VIN number and they said that my plates had been issued and mailed out already that I should have gotten my plates alreadyi called dealership back and told them what dol said, and they magically found my plates but said they couldn't mail them out til the 11thtoday is the 14th of may and my temporary plates expirednow I am unable to drive my car to get to workwhen I called them today they informed that the lady who handles the plates wouldn't be in today and they don't have a clue if she mailed themand

I bought this car used from the auto credit place, they pre-approved me beforehand, and picked me up in the Ford Escape, with the tire pressure light onThat was the first issue, I got this car November Took it for a test drive, about min., everything was all good, on my way home, after sitting at the dealership for almost hours, the check engine light comes on so I call and they set an apptto get it looked at the next day, turns out its my catalytic converterAlong with the catalytic converter, I had to replace the Osensors a day apartBefore I did that though, I had a blown head gasket which caused my water pump and belt to be broken, leaking my coolantBesides that, I've had to replace the shocks and struts, the front rotors, internal transmission parts, the driver side of my axle, I had three bad tires, and my car is still not working properlyI've had five, not even exaggerating, mechanics look at it and no one can tell me what's wrong with itThey literally a

It could involve a health issue So I bought a car from auto credit northI mean had down and my only choice was this Ford tours the guy saidWell I had to take it but it was on Sunday right before they closed I couldn't teet drive it but I had to get it cuz Mondays are the days I take care of my g ma in Moses lakeNow tires have small leakes in themThe left blinker doesn't work the head lights have holes in the top of them so water gets in there and u can't see driving at allThe tranny's going outAll the struts and shocks and ball bearings and ball joints and sway bars need replacedI got the car Sunday nightI drive it once cuz it's so unsafeSo I called head quarters they won't help meI've called and e mailed where I bought it and no responseLook I get there are going to be problems and it's only a dollor carBut the thing wouldn't even start todayPlus to go staraught u have to hold the steering wheel at o clockCan I do anything about this I don't wa

Only one star because I can't make it zero starsThis was the worst experience I have ever had with a business, not just a car lotI got a Subaru Forester from them on December 4th month and days latter this car broke down with less than a 1,miles put on it from the day I bought itTurned out the ENTIRE Engine, the timing belt, hose and few other minor things all had to be replaced totaling over 3,dollarsBTW this car also is only worth 2,dollars and I paid well over that for this carBeing in contact with them I was told that they would indeed fix my carMind you though, this took multiple callsHaving found a warranty for 6,miles or months which they said I never gotAfter contacting the warranty they said that since the pulley that caused all this was not covered they wouldn't do anything, Multiple more calls to auto credit from myself and my Dad calling Dave in service FINALLY said he would do somethingDave stated that they would absolutely fix my car also stated to my father, and my mechanicSo I get my car back right, seems all good and everything will be okayI take it to my Mechanic who had originally been looking at the car when we were dealing with the warranty, I get told that they had jimmy rigged it essentiallyThey had put a new timing belt on and replaced the hose leaving the engine messed up meaning the car would maybe last another yeardays after I get this Subaru back it quits running on meNow there is something also wrong with the battery and it is having a hard time continuing to runI called in regarding this and was old that Dave wasn’t in and there wasn’t much that he could doI work a lot so I had my Dad call in regards asking why they hadn't fixed it like he had stated to both of us and the mechanic (on a recorded line by the way and if you would like to hear these recordings I would be more than happy to share them with you where he states he would be more than happy to FIX my car not make it run for a little longer; also would be more than happy to provide a statement from my Mechanic and another third party ) Dave was extremely disrespectful and rude to my Dad which was unprofessional and overall uncalled for when they are the ones who sold a car that my Mechanic stated "There's no way they didn't know this car was going to go south on youThey knew what they were doing.” Upon calling him again as I am not too happy that not only did he screw me over, lie, and lead me on but that he would speak to my Father in the manor that he didHe interrupted me and tried to stop me from continuingThen he tried to tell me that he didn't give me permission to record (Which by the way for all those who are curious; According to Washington State Phone Recording Laws, if a business or company states that they are recording this phone call for QA or for any other reason you have full rights to record this phone call as well and use it in whatever setting that you would likeThere are several other laws regarding other phone situations in which you can and can-not record.) Which all this is really beside the point and he wanted to deflect to anything but discussing the fact that he was shady and that he had crossed a line being disrespectful after he is the one who lied and said he would fix the carFor them to not uphold their word and play me like they did I will never ever deal with them again in this life or the next or recommend them to my worst enemyI would like to also state that the sales men that I had worked with were absolutely wonderful and they really helped me with the process of getting the car itselfI am unaware of how much they knew about the car that they sold me so giving the benefit of the doubt and saying they didn't know, I liked them and it’s unfortunate that one of their higher ups destroyed all their effort like it was nothing

I am reaching out to everyone I can about the auto dealership that scammed me and dozens of others (just check out their online reviews - ***, ***, etcand the complaints section on the Revdex.com website for them - I know I am not alone!)
I wanted a good job with benefits and a pension and good retirement plan as I don't know how much longer my disease will let me work full time (I have MS) so I work in Spokane at a company with amazing benefits while living in Coeur d'AleneTo do this I need a reliable vehicleMy sporty old car with over 200,miles on it had a rusted frame and many leaks and other issues so I figured I would trade her in
I went to Auto Credit in Hayden, Idaho and traded her in for an AWD *** - perfect for Idaho winters! Within a week or two of having the car I noticed many leaks, braking issues, and some hard shiftingIt seemed that I had traded in my car for an even worse carI spoke with Brad (or Brian?? the name is slipping my mind...) in their service department and he was very niceHe stated that even though I had no warranty, they would fix the car up for me for free (a blessing, at least I thought so at the time!)Almost two weeks later they tell me my Volvo is ready to be picked up
I go to get the car and there is no paperwork for me to sign regarding the repairsThis is the scamThey sell you a bad car, say they fix it, provide no paperwork so can't sue them for lying about what they fixed, and let you drive off with a damaged and dangerous carThey didn't fix the things I told them aboutI went to another shop and SIXTEEN error/malfunction codes showed up along with the transmission going bad
It's NOT just me! I should have read reviews before buying from them, but now after the fact, I have read them and see they have done this exact thing to many, many other consumers
I am trying to expose them so that other people in my situation, or worse, won't get scammed by them too and end up with a big payment and no carOr, in my case, all of the above plus no job because that's what will end up happening when I have no way to get to work!