Auto Giants, Inc

Good Morning-Customer's financing did not get approved, therefore we are backing out sale.We had customers traready to pick up on Saturday, but they did not want to take it when they were here, so I'm not quite sure why they filed complaint.Customer will be refunded all
monies given at time of sale, as well as trathat was given to Auto Giants at time of sale.Thank you

Good Afternohave reached out to customer to offer a free oil change out of good faith.We do not offer money for referral's, but out of good faith and customer service, we will provide free oil change service voucherThanks!

October 29, Dear Sir or Madam:
I am writing this letter regarding the deceptive, “bait & switch” tactics used by
AUTOGIANTS.com
Branch Avenue
Temple Hills, MD Here's WHAT HAPPENED ---
This automobile dealership employs very nice, friendly customer service people to answer their phone when a person like me places a phone call in response to an incredible television commercial advertising $88/down $88/month This nice person goes on to tell how the only requirements and documentation needed are: (1) proof of income, (2) proof of residency (3) valid driver licenseIn addition, NO INCOME REQUIREMENT (I stated mine is Social Security Retirement) POOR CREDIT IS NOT A PROBLEM because this $88/$Program is designed for people with low, but stable incomes & low credit score I asked her repeatedly, in different ways if there would be higher down payment required or a higher credit rating neededThe answer was always: NO, because the company wants to help people, like yourself who are unable to get a traditional loanFull of hope, that I could get a car, so I could drive to a job, I set out on a long & expensive public transportation journey: 1st a bus, then a long subway ride to Branch Avenue where a nice driver person picked me up & drove me to my appointmentI had the impression I would meet with the person I spoke to on the phone Not so The driver was actually a Salesman Ok fine I presented all the required documentationThen, Mike W*** Sales Manager took over He told me I would need a minimum income of $along with $minimum down payment I am livid!!! As I told him: At least instruct your phone people to say: A higher down payment and a minimum income requirement may be needed But they don't! AUTOGIANTS.COM dupes Senior Citizens with advertisement, deceptive, “bait & switch” tactics That is what I experienced on this day, October 29, They should be required to at the very least to TELL THE TRUTH! How about that for a novel approach to doing business Not only do they give Senior Citizens like me A SENSE OF HOPE, BY TELLING LIES, they also WASTED MY PRESCIOUS TIME, ENERGY & THE MONEY I USED TO travel from one extreme end of the Green Line to the opposite end at Branch AveGranted, while I am working on improving my low credit and low salary, THEY MUST NOT BE ALLOWED TO TRICK, LIE, AND DECEIVE IT SOUNDS LIKE FRAUD Aren't there LAWS against tactics like this?
Thank you very much for your time and attention to my Complaint I can only hope the Revdex.com & The Office of the Attorney General will take action against them so these lying, deceptive practices will be stoppedThank you!
Cc: Revdex.com

Good morniwill get customer his hard tags immediately, and we will also accommodate him for the inconvenience in order to provide best customer service possible.I will have GM reach out to him today, thank you

Date: Thu, Mar 1, at 3:PMSubject: Complaint ID #***-*** ***To: ***@myRevdex.com.org***-*** *** is coming today to pick up her check for remaining money owedThere was a miscommunication on what she was owed and if her refund was processed yet.It has now been processed and shes coming today to pick up the refund.Bradley M

From: *** ***">Date: Tue, May 20, at 3:PMSubject: Complaint ID ***To: *** ***
*** Good Afternoon-
First and foremost, I apologize for complaint
*** *** has been placed on our "Do not call" list, and will no longer be receiving phone calls nor emails from Auto Giants
I apologize for inconvenience, please let me know if this resolves complaint
Thank you for your time
--
*** ***
Auto Giants
Branch Ave
Temple Hills, MD
Office: ###-###-####
Fax: ###-###-####
autogiants.com

Good Morning-First of all, we apologize for complaintHowever, we have done nothing wrong.The customer is on temporary tags because customer did not get DC inspectionWe as a Dealer, did our part and registered the car title only to perfect lien as required by lawCustomer was informed at the
time of purchase that DC inspection is required to get hard tags.Out of good faith, we offered to get customer DC tags(even though this is not required since we already perfected lien at DC DMV)Customer provided updated insurance for us yesterday, and we are sending a tag runner to DC DMV to get tags for customerAgain, this is not required by us since we have already perfected lien, we are just doing it out of good faith.If you have any questions or concerns, please do not hesitate to let us knowThank you

Good Afternoon:
To whom it may concern(***) -
We have reached out to customer regarding complaint, and refunded customer requested amount in order to satisfy customer out of
good faith, and for quality customer servicePlease see attached images for letter from customer, as well as copy of check given to customer for reimbursementFor any questions or concerns, please contact Bradley M*** at ###-###-####, thank you!

Good Morning-First of all, we apologize for complaintHowever, we have done nothing wrong.The customer is on temporary tags because customer did not get DC inspectionWe as a Dealer, did our part and registered the car title only to perfect lien as required by lawCustomer was
informed at the time of purchase that DC inspection is required to get hard tags.Out of good faith, we offered to get customer DC tags(even though this is not required since we already perfected lien at DC DMV)Customer provided updated insurance for us yesterday, and we are sending a tag runner to DC DMV to get tags for customerAgain, this is not required by us since we have already perfected lien, we are just doing it out of good faith.If you have any questions or concerns, please do not hesitate to let us knowThank you

Re: Complaint ID ***Good Morning-Customer came in during busy time, and did not give us an opportunity to run their credit, and submit to Finance Companies,
to see if they qualified for promotion.We have reached out to customer twice, and *** *** said he would call us backWe are willing to work process for him before he comes back in, but for him to say advertising is false, is not accurateCustomer didn't even give us an opportunity to see if he qualified for promotion, or see what we could get him approved for.Thank you for your attention to this matter! Bradley M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As stated in my original complaint the salesman wouldn't even consider running my credit because he said that under NO circumstances were the cars that I made an appointment to look at would ever go for what he called a advertisement He stated that the *** *** and *** would never qualify for that 'deal' and then further stated that he would speak to the finance manager that I made an appointment with, that was not there when I showed up after driving for an hour, to clear up what he called advertisingThe company has tried to call me one time, but I was at work and not able to talk at the time and didn't get a call back number They have never called again.
Regards,
*** ***

Good Afternohave reached out to *** *** and explained advertising to her, and what is needed to qualify for specials that are being explained in advertisements*** *** now understands, and is going to come back in near future for her vehicle purchase when she is readyAlso
out of good faith, we are going to offer *** *** a Service Department voucher that can be used anytime, and can be used for any type of service repair work in our Service Department.I apologize for inconvenience, but all has been addressed with *** ***Please let me know if you have any questions or concerns.Thank you,Bradley M***###-###-####

I bought a N*** A***a from Auto Giant last August It was a hellish experienceThe sales person colluded with one finance guy and sold a car which they knew had an inherent problem, with the promise to return within a week time if I didn't like it, I saw the problem two days later, and went to return it, I was told they could not accept it, to make things worse for me I was literally asked to leave the premiseVery very rude

Good Mornihad General Manager reach out to customer and explained the promotion.He also expressed apology for her frustrations, and we have offered customer discounts in service department and on future purchases to make sure customer is satisfied.Thanks!!!

Good Afternoon-
We have been in touch with *** *** and addressed his concernsWe have ordered all parts needed, and vehicle has been servicedAll items described in this email are being fixed for ** *** out of good faith, and to ensure quality customer
serviceFor any questions or concerns, please contact me at ***Thank you,
Bradley M***

*** *** *** *** *** ** *** **
*** *** *** *** *** ***
*** *** *** ***
***
We have reached out to the customer and we are going to give her her down payment back full refund, as well as unwind the contract with the finance
company.Please let me know if there is anything else we can do to satisfy customer/resolve issue,

Date: Thu, May 18, at 4:
PMSubject: ***-*** ***
To: ***@myRevdex.com.orgHey ***-I wanted to respond to thisWe have reached out to customer(GM James Albittar called) and left her his contact info to see what else needs to be done to resolve/make customer happy. Also, we have taken her off of the call list, and my call center will no longer be callingJames called and left message to see what needed to be done to make sure she was happy, but did not reach her.Bradley M

Good Morning-Customer's financing did not get approved, therefore we are backing out sale.We had customers traready to pick up on Saturday, but they did not want to take it when they were here, so I'm not quite sure why they filed complaint.Customer will be refunded all monies given at time of
sale, as well as trathat was given to Auto Giants at time of sale.Thank you

We initially replaced catalytic converter for the customerThe customer ran over a pot hole/road hazard in the unit after being replaced, and it was not our faultOur Sales Manager
personally worked with the customer, addressed issues, and let the customer know that this was not our fault due to it being a driving accidentThe customer agreed, and was satisfiedWe guided the customer in the direction on how to work with her insurance company to go over accidentIf there is anything else we can do to help customer, please let us knowBut as stated, the customer and Auto Giants are on good terms, and customer is fully satisfied to the best of our knowledge, thank you

Good Afternoon:To whom it may concern(***) -We have reached out to customer regarding complaint, and refunded customer requested amount in order to satisfy customer out of good faith, and for quality customer servicePlease see attached images for letter from customer, as well as copy of
check given to customer for reimbursement.For any questions or concerns, please contact Bradley M*** at ###-###-####, thank you!