Auto Giants, Inc

Good Mornihave reached out to customer and explained the reason for delay in tagsThe delay is not our error, but out of good faith and quality customer service, we are giving customer a free service voucher towards future repairs of vehicle.Thank you!

Good Morning-We have had General Manager James A[redacted] reach out to customer and have not heard back. We tried the number listed on the complaint, as well as contact numbers listed in our system(numbers provided when customer purchased the car). Please have customer contact James A[redacted]...

directly at [redacted] so we can resolve the issue. Thank you!

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason
 Complaint: [redacted]
I am rejecting this response because: The information is not correct I only received $1000 dollar check I never received my $500 which ive tried to reach out to joe H[redacted] and tamer about I'm still getting the run around from them I just want my $500
Regards,
[redacted]

Good Morning-Customer's hard tags were processed before they expired and has picked up their hard tags.Please let me know if you have any more questions, thanks!

Date: Wed, Jan 24, 2018 at 10:05 AMSubject: [redacted]To: [redacted]@myRevdex.com.orgBelow is response for [redacted]- We have processed her refund and she is not owed any money. There was an error when check was cut due to two deposits made in separate amounts when she...

purchased/different unit.Please let us know if you have any more questions, thanks!Bradley M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I need to see the contact that auto giants sent to the bank with the terms of the loan and the interest rate I'm being charged,and the the months I have to pay it off. Auto giants have me do 2 contracts over the period of 5 days I don't know what the use my signature for the first time and then made me sign other documents. I never heard 28,000 from the sales representative. I was not given all my proper documentation from the bank from them and I would like to have it so I can have my accountant look over it with me. Why sell a customer a vehicle have them sign a contact, collect a down payment say the loan is approved and 5 days later say the loan didn't go through and then have me pay 110 more now I'm hearing about 28,000 I don't trust this business at this point. Something is not right and I want to see my paper work the sent to the bank. The bank has not called me. I'm starting to think this is a conspiracy between auto giants and the bank and it needs to be investigated. 
Regards,
[redacted]

Good Morning-
Our service department has started the process of fixing customers engine, engine has been paid for and ordered. This will
Be fixed thru customers extended warranty that was purchased at time of sale. Customer is driving in rental car while vehicle is being...

repaired.
For any further questions or concerns, please do not hesitate to contact us. Thank you!

[redacted] came in on Friday October 31st to our dealership and was
unhappy with the experience. Our  Sales Manager James called [redacted] and personally
apologized to her and expressed how much she meant to us as a customer. We overnight delivered her gas cards in the amount of $50...

dollars via [redacted] and also a
service voucher for $150 for any future work needed on her personal car.
Again, we apologize for the complaint and unhappy customer, but have acted promptly and addressed the issue, and no customer should ever receive a bad experience like that, and will not happen again.Please see attached for proof of [redacted] delivering gas cards and service department voucher.Thank you,Bradley M[redacted]###-###-####

Good Morning-Mr. [redacted] contract required W-2's from prior year(2014), as he purchased car in first quarter of 2015 with a financing approval which stipulations (2014 W-2's) were explained to him at the time of sale. It took almost three weeks to get the W-2 from 2014 from Mr. [redacted]...

[redacted]. By the time we provided his 2014 W-2's to finance company, his first car payment was nearly due. In this case, the finance company requires us to collect first payment from customer in order to complete contract. Mr. [redacted] did not like this, however keep in mind- this is not us it's the finance company who is loaning the money, and this is their process. Mr. [redacted] at this point requested his down payment back, and it was given back to him.As far as his insurance goes, that is between him and his insurance company. We have nothing to do with his insurance. I'm pretty sure(depending on insurance company), will refund him a pro-rated amount(for time he drove car). They may even refund him the whole amount, but again this is not us, this is the insurance company, and the law requires to be insured the time you are driving the car.Thank you, and contact me with any questions. Bradley M[redacted]-###-###-####.

Good Afternoon- We have spoken to Mrs. [redacted] to go over her issues/concerns. We explained to her the financed amount can be paid off at any time early/before end of the loan, meaning that it is simple interest, and she is only paying interest on the months that she finances the car....

She is now satisfied.Customer stated she will respond satisfied to the complaint. If there are any more questions or concerns, please contact us at the numbers listed above, thanks!

Re: Complaint ID [redacted]Good Morning-Customer came in during busy time, and did not give us an opportunity to run their credit, and submit to Finance Companies, to see if they qualified for promotion.We have reached out to customer twice, and [redacted] said he would call us back. We are...

willing to work process for him before he comes back in, but for him to say advertising is false, is not accurate. Customer didn't even give us an opportunity to see if he qualified for promotion, or see what we could get him approved for.Thank you for your attention to this matter! Bradley M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as the business will grantee I will for a fact completely be removed from the registration of the white [redacted] tag number [redacted]. Also, the business needs to adjust it's business practices. Lying to customers, misleading customers, and having customers sign paper work under false pretenses. I was asked to sign the loan paperwork as the secondary loan holder and when the salesman came to my home he willing knew he was having me sign as the primary loan holder. I, however, was not aware, This business needs to be more honest in it's business practices. Then when I called multiple times I was told registration could not be transferred out of my name by multiple staff members at this business. But when business learned that I'd resorted to Revdex.com, [redacted], [redacted], and [redacted] to complain the story then changed to it now being possible for the registration to be transferred out of my name. 
Regards,
[redacted]

Good Afternoon-We have reached out to [redacted] and explained advertising to her, and what is needed to qualify for specials that are being explained in advertisements. [redacted] now understands, and is going to come back in near future for her vehicle purchase when she is ready. Also out of...

good faith, we are going to offer [redacted] a Service Department voucher that can be used anytime, and can be used for any type of service repair work in our Service Department.I apologize for inconvenience, but all has been addressed with [redacted]. Please let me know if you have any questions or concerns.Thank you,Bradley M[redacted]###-###-####

Good Afternoon-After further research, we can in fact remove her from the registration, we just need to have her sign a notarized letter that we send to finance company(her requesting to be removed from registration), and they forward that to DMV and she will then be removed.I have reached out to...

customer and left voicemail. If you could relay to customer that we can meet her desired settlement of removing her from the registration, that would be great.  We just need her to come in and sign a notarized letter with her request.Thank you!

Good Morning-[redacted] did not have tags processed due to the following-1-Customer had violations/unpaid tickets with the DC DMV.2-We were waiting on security filing from the customer's credit union(Customer went thru own financing on vehicle purchase)We have spoke with [redacted], and her refund check is waiting for her. Once she pays for violations, she can pick up her hard tags at DC DMV.Out of good faith and quality customer service, we are giving customer a gift card as well. If there is anything else we can provide to satisfy customer, please let us know.Thank you.

[To assist us in bringing this matter to...

a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The business is stating that the error was not on their part when in fact it was(not knowing that you didn't have the necessary paperwork to get the title and tags for a customer until a week before the temp tag dies is definitely not an error on my part)they had the entire 60 days from the date the car was purchased to figure that out...I still don't have any tags on my vehicle it's been 9 days since the tags died I wasn't offered a dealers tag, an extension on the paper tag, or another temporary one...I have four children and have been extremely inconvenienced due to this situation... They need to accept responsibility for not doing things in the specified time frame...why would they just be trying to get the title and tags a week before the temp tag dies if they knew it takes weeks to get them??? It's just not adding up if you ask me I was told the tags would be here by today only to call the dmv and have them tell me no information had even been sent in regarding my car yet...I've purchased several cars and have never heard of such ludicrous...and I definitely don't appreciate the blame being directed my way..if it was on my part I wouldn't be so mad because I would accept the fact that I didn't do my part...but in this situation that's not the case... The gm James tried to be helpful in all of this but I am completely dissatisfied...and as long as I am without my vehicle I will continue to be unsatisfied with Auto Giant :(
Regards,
[redacted]

Good Morning-Customer does not get title to the vehicle due to the fact that the vehicle was financed. Customer has since picked up hard tags to vehicleWe will reach out again to customer and offer a service voucher out of good faithThank you!

Contract information for the 2007 [redacted]

Date: Wed, Aug 3, 2016 at 4:48 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Thanks [redacted]-I talked to our General Manager and found out they came to a solution-We fixed the issues on...

customer's car out of good faith. It was not promised or necessary, but we did it to provide quality customer service. Also, while their car was in the shop for repair, we paid for customer's rental car so they had transportation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]