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Auto Processing Center Reviews (204)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Dear Jackie,I have received my refund from Alliance Auto Processing in San Diego.They sent me a "cashiers" check and it did go into my account.Thank you so much for all your help I know I would never have gotten my money if it wasn't for Revdex.com.org.Again, thank you.Mrs [redacted] Regards, [redacted] ***

The first time a refund check was sent to [redacted] on January 22nd, Apparently, [redacted] did not receive this checkHe called to inform us of this on February 9th, A second check was sent to [redacted] on February 12th, The second check was sent via ***, to ensure deliveryThe *** tracking number is [redacted] There was no need for this complaintWe ask that the Revdex.com remove it accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please forward to [redacted] complaint # [redacted] , This is to inform you I have recieved another check from AUTO PROCCESSING CENTERI have taken the check to my bank for depositIf no other issues come up this will close my complaintThank you for your assistance Regards, [redacted]

We apologize for the delay in getting this refund processedMs [redacted] cancelled outside of the day grace period and is not entitled to a full refundUpon review of our records, we have discovered that Ms [redacted] did send the required ending odometer readingThis was not received until August, over months after the cancellation occurredThis was the cause of the delay in getting the refund processedMs [redacted] has been refunded in the amount of $This is a prorated refund, less a cancellation fee of $Again, we apologize for any inconvenience or frustration that the delay may have causedWe have issued the refund owed and ask that the Revdex.com close the complaint accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What I wanted was the warranty coverage I paid forAuto Processing Center was wrong in there statement that they called meEven though they assured me that they would call me back, no one ever didNo one even told me they were trying to get the processor to reinstate the policyThe last time I called them, they told me that they were going to issue a full refundThe way they operate is sub-par on their best dayI guess I should be thankful that I got my money back, and that I am free and clear of them Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company did NOT issue a credit on my credit card] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved My name is [redacted] ***, I just want to let you know that I received my refund from auto process my process number is [redacted] I would like to thank you for all the help you have given to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have never called this person's phone numberIt is not our company calling this individualWe can provide phone records to prove this, upon requestWe have had several people call in to our Customer Service Department within the past couple of months, stating that we continuously call them illegallyIn each of these instances, it was not our company making the callsIf Mr [redacted] wishes to help us to track down who this company actually is, he can contact our Customer Service Department at (800) 824-and ask for the manager of Customer Service, [redacted] If he can provide us with the number(s) that he is being called from, it is possible that we can track down whoever is making the calls to his numberWe ask that the Revdex.com close this complaint, as they have the others in this vein

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regarding my complaint ID# [redacted] - against Auto Protection Alliance, LLC., [redacted] ** The check sent to me to settle up my account with them BOUNCED!!You may have closed the account because I received and cashed the check $(which now has come out of MY account and I was charged $bank fee.) They had sent me checks (Fed Ex) although one was NOT signed! I sent that one back so they knew which one I cashed.I just got off the phone with [redacted] (949) ***- [redacted] and he told me he would have to check with his accounting dept I really didn't expect to be treated this badly I thought they honestly wanted to make good on their promise PLEASE HELP!!Mrs [redacted] Regards, [redacted] ***

Unfortunately, our records indicate that we have never called this individualWe can provide phone records indicating that we have never called this person's phoneWe have added this number to our internal "Do Not Call" list and wish the complainant the best of luck in the futureIf there were more that we could do to assist in tracking down this company identifying themselves as "Auto Processing Center," we would by all means assist

*** *** purchased a contract from us on February 7th, She never can cancelled the contract, verbally on in writing*** *** called us on December 8th, 2014, the same day that she filed this complaintShe spoke with a rep here who offered to discount the overall cost of her contract,
lowering her monthly payments substantially*** *** accepted this discount and informed our rep that she would keep the contract*** *** was cancelled by the payment plan provider for non-payment on February 6th, No refund is due in an event of defaultWe ask that the Revdex.com close this complaint accordingly

Please see the attached refund receiptWe hope it clarifies things for *** ***The refund was
processed on our end and it may take SEVERAL days for it to show on his account, depending
on the speed at which the issuing bank processes the transactionThe
transaction receipt shows that the transaction was "settled," which
means that the refund has been submitted successfully and that the funds have
been released from our accountWe don't know what additional evidence we can
supply in order to prove that the credit was made to the customer's credit cardWe ask
that the Revdex.com close this complaint accordingly

On July 23rd, 2014, Ms*** purchased a vehicle service contract from usAt the end of the sales call, after the coverage, terms and conditions had been explained, Ms*** went through a recorded, third-party verificationThis verification effectively serves as the customer’s “signature.” The verification script first confirms the customer’s identity, address and other basic personal informationThe script then discloses the terms and conditions of the contract, including the grace period and cancellation requirementsThe script states that refunds for cancellations received outside of the first days (the grace period) will be prorated based off the greater of the days in force or miles driven, less claims paid and any cancellation fees outlined in the contractThe customer must give a clear, verbal “yes” response, when asked if he or she understands the terms and conditions of the contract, in order to the verification to proceedLastly, the customer is then asked if he or she authorizes the down payment and monthly payment plan set up by the sales representativeMs*** states that she was not aware of the cancellation process, cancellation fee or the prorate method; but these items were clearly disclosed during the recorded verificationMs*** stated that she understood and agreed to these terms and conditions on a recorded lineA transcript or recording can be provided to the Revdex.com upon requestNo signature was required in order to make the agreement bindingThere was absolutely a “meeting of the minds” as law requires, for a contract to be enforceableIf Ms*** did not understand and agree to the terms and conditions disclosed to her during the verification, she should have said something other than “yes” when asked if she understood and agreed to the terms and conditionsThe contract booklet was delivered to Ms*** in a timely manner, on July 28th, The contract booklet also discloses the cancellation fee, prorate method and requirements for cancellationThe cancellation fee and prorate are most definitely not “hidden” fees, by any stretch of the imaginationHad Ms*** taken the time to read through the contract booklet, the fee and prorate are clearly stated in the section dedicated to cancellationMs***’ cancellation notice was received on August 29th, 2014; well outside of the grace periodThe cancellation fee is a pass-through feeIt actually comes from the administrator of the contract (the company responsible for making claims), not from usWe would have no way of providing a “receipt from USPS” showing the date the notice was deliveredApparently, Ms*** did not send it certified mail, otherwise she would have a delivery confirmationWe would advise Ms*** to consider sending time-sensitive material via certified mail in the future, to avoid this type of situationThe reason we need something in writing from the customer is simple: it releases our company and the administrator of the contract from liability for any claims made against the contractIn fact, most contracts do require that written notice be provided to terminate the contractHad we cancelled the contract without written notice to bathe cancellation, we could be faced with a situation where a customer holds onto the contract until something goes wrong with the vehicle, then goes to make a claim against the contractWithout written proof that the customer wanted the contract cancelled, we may be liable for that claim; as the customer was mailed a live contract and we would have nothing to justify the cancellationSetting all of the above aside, in the interest of Customer Service and in light of the complaint, we have elected to process a full refund to Ms***, in the amount of $A receipt of the refund transaction has been provided with this responseIf any additional information is required, please feel free to contact myself, or our Customer Service Department

There is no doubt that they'll continue to say they arent calling. It is quite obvious that they're spoofing numbers. One call was
from 405-646-(Carney Oklahoma) on Monday November 3rd and then from 405-385-(Stillwater Oklahoma)
on Tuesday the 4th. Just like any other "business" that operates this way after enough Revdex.com complaints and
once everyone catches onto their practices which i've read about as well for those they hook they'll shut
down. I just want it logged on Revdex.com's website that i've complained along with everyone else. I've also made
complaint with the do not call FTC website. If they had just been polite and taken me off their internal call list
(since they ignore the one that the FTC runs) I wouldnt have complained

We apologize for any inconvenience which *** *** may have experiencedOur records indicate that a check had originally been sent in April, We can confirm that it was never cashed and we assume was never received by *** *** We have issued a second check and sent it via
*** to *** *** home addressThe refund is in the amount of $The *** tracking number for this refund check is ***Again, we want to apologize to *** *** and we are glad to be able to get this matter resolved

Upon review of our financial records it was discovered that the prorated refund check initially issued in December, was never cashed by the customer and we assume never receivedWe apologize for any inconvenience that a delay may have causedIn order to facilitate the refund and address this
complaint as quickly as possible, we have issued a prorated refund in the amount of $directly to the Discover account on fileA receipt of the refund transaction has been provided with this responseWe are glad to have been able to get this matter addressedIf there are any questions or if additional information is required, please contact our Customer Service Department. *** ***Customer Service ManagerAuto Protection AllianceHoover StGarden Grove, CA 92841(800) 356-Ext - Phone(714) 881-- Fax***@autoprotectionalliance.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I would like for a transcript or copy of the conversation between me and Auto Processing Center to be sent to Revdex.com as the company has agreed to and for Revdex.com to send a copy to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this is my second attempt to collect a refund from this companythe first time they said they sent me a refund check which, which they did notthe second time with your assistance I did recieve a check for the amount of 2,the check was denied by my back due to no signiture on the authorization signiture linei have been trying to work with this business with no luck.I would appreciate assistance.I want them to send a refund check that I can cash, immediatly
Regards,
*** ***

When Mr***'s cancellation was first received, on December 29th, 2014, he neglected to include an affidavit of mileage or certified OD readingThis was received on March 11th, A check for the prorated refund in the amount of $was originally mailed to Mr*** in mid-AprilWe
have confirmed that this check was not cashed, so another check will be issued and sent to Mr*** via FedExWe apologize for any inconvenience and are glad to have been able to get this resolved

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Description: Extended Warranty Contract Service Companies

Address: 12661 Hoover St, Garden Grove, California, United States, 92841-4147

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