Auto Processing Center

Review: On 6/7/2013 I sent Auto Protection Alliance a down payment for a service contract for my 2009 Dodge Avenger. I was told I had 30 days to review contract and that I would be able to return it for a full refund of my down payment within the 30 day. I did and I am still wating for my refund.It is now December.Desired Settlement: I have cotacted them over 10 times with no results.The # is ###-###-####. I would like my refund returned to me I meet all of the requirements. Thanks

Business

Response:

According to our records, a refund check in the amount of $395 was mailed to Ms. [redacted]l’s home address in July of 2013. We can confirm that this check was never cashed. A new check has been cut in the amount of $395 and will be sent to Ms. [redacted]l’s home address via FedEx Overnight delivery; to ensure that it gets to her in a timely manner. We apologize for any inconvenience and are glad to be able to get this situation resolved. If there are any questions, or if any additional information is required, please contact our Customer Service Manager at ###-###-####.

Review: Failure to issue a refund, on cancelation of extended warranty. Even after written request to cancel was within the 30 days. And after numerous phone calls, which you never get to speak to a person, always a recording. I received a few return phone calls, advising me that my refund was being processed. That was 8 months ago!Desired Settlement: To refund my credit card.

Business

Response:

Firstly, we want to apologize to the customer for the delay in processing this refund. The notice of cancellation was not sent directly to us. The customer sent the notice of cancellation was mailed to the administrator, which is fine, but it caused some confusion as to when the cancellation was received. We have confirmed with the administrator that the cancellation was received within the 30 day grace period and have processed a refund in the amount of $495. This has been credited to the Discover card on file ending in [redacted]. A receipt of the refund transaction has been provided with this response. The credit should be visible on the account within the next three to five business days.

Review: In November of 2013 I purchase a extended warranty from Auto Protection Alliance,LLC. With the option to cancell if I choose. Accourding to the company I had thirty day to look over the plan. After receiving the blooketlet , I decided to cancell with in the thirty days. I call and was told all I need to do was return the booklet. I sent it via certified mail, it was received on November 30, 2013. In December,I call and was told that I would receive my refund. However,in January, I still had not received my refund. In late January, I received a call saying that they where back logged and someone from the accounting department would be calling me soon. This has not occurred, since this I've call and I only get a recording no answer.Desired Settlement: A refund of the 295.00 dollars plus interest for them holding my monies for over three months. AlongWith a letter it apology.

Business

Response:

A refund has now been credited to the Visa account we have on file for this customer. Receipt of the refund transaction has been provided with this response. We apologize for the delay. It appears to have been caused a simple clerical oversight. We are glad to be able to get this matter resolved. If any additional information is required, please contact our Customer Service Department,

Review: They keep calling and calling and calling. I have asked them to stop calling me. I have more general concerns about their unethical behaviors.Desired Settlement: This guys are complete frauds and I have asked them 20 times to stop call me. I want off the list.

Business

Response:

Our records indicate that we called this individual once. In March. And the file had been set to "Do Not Call." It is not our company calling this person over and over again. We have the phone records to prove it. We would advise her to register her number with the National "Do Not Call' registry.