Auto Processing Center

The first time a refund check was sent to [redacted] on January 22nd, 2015. Apparently, [redacted] did not receive this check. He called to inform us of this on February 9th, 2015. A second check was sent to [redacted] on February 12th, 2015. The second check was sent via [redacted], to ensure delivery. The...

[redacted] tracking number is  [redacted]. There was no need for this complaint. We ask that the Revdex.com remove it accordingly.

Upon reviewing our records we found that a refund check was originally generated and sent to [redacted] in July, 2015. Our Accounting Department has confirmed that the first check was not cashed. We have sent a new check accordingly. This check has been sent via [redacted] (tracking number [redacted]...

[redacted]). A copy of the check has also been uploaded with this response. Unfortunately, unlike with credit card transactions, our Customer Service Reps can't see whether or not a check has been sent and/or cashed in our CRM system. [redacted] was informed when the first check was sent in July and then when he called back in August, was informed that another would be sent as soon as we were able to verify that the original had not been cashed. We believe that this imay be where the confusion lies. Delivery has been ensured for the reprint through [redacted] and we are glad to have been able to get this matter resolved. Please don't hesitate to contract our Customer Service Department if any additional information is required.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Dear Jackie,I have received my refund from Alliance Auto Processing in San Diego.They sent me a "cashiers" check and it did go into my account.Thank you so much for all your help.  I know I would never have gotten my money if it wasn't for Revdex.com.org.Again, thank you.Mrs. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Company contacted ME, I did not call them. They called me and I verbally told them that I would like to cancel. The response was ok, and they hung up. No further discussion. Up until I started RECEIVING calls daily about my mileage. Finally I called them in Dec. and inquired as to why the cancellation had NOT been done. I had said I wanted to cancel EACH and EVERY time that they called me. The person who offered to lower my monthly payments said she would do this because it was NOT POSSIBLE for her to cancel. So I said fine lower them UNTIL I can figure out why you can't cancel my policy. I then decided to email the company. On 12/8/2014 I sent an email begging for the company to finally issue the cancellation. I received a response from [redacted] who gave me a cancellation form and stated "No more payments will be debited until you
notify us otherwise.". I then promptly filled out and returned the cancellation form with the message "Attached is the form that you sent, it is filled
out and legally signed. Forward it to where it needs to go immediately". My account was then charged another payment. When I contacted him again as to why my account was charged after he stated it would not be he stated "I'm sorry, but it will not be possible to
reverse the monthly charge. Upon receipt of the completed cancellation
paperwork, we can calculate and issue a prorated refund. Thank you.". I of course was not happy with this seeing as I had already attempted to cancel prior to this date. Shaffer then continued on to be rude, and state "I have no idea what you mean when you state that
you "have been trying to cancel this for two months.". What I meant was exactly what I said, I had been trying to cancel for two months. EVERY time that his people called me about mileage on my car I told them I would like to cancel. The response was "ok" and a hang up. This happened for two months, October and November of 2014. I am not sure how much clearer I can make the phrase "two months".  He then explained that the charge to my account came out prior to him putting a hold on my account. Fine. However to say that THEY cancelled my policy due to non-payment in February, when the cancellation forms were received IN DECEMBER, is absolutely ludicrous! I cancelled December 8th 2014, I have attached the document here as well as the email transcripts. The email correspondence BEGINS with my expression to CANCEL the policy. Why they refused to do so is beyond me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company did NOT issue a credit on my credit card]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,I am sorry for not responding sooner, however, we were waiting for response from the consumer. They waited until after you saidthey were going to respond and wanted to make sure they followed through. We did receive a refund from them on 8/20/15.We appreciate all your help in this matter as without it we would still be waiting.Thank you again and sorry for the delay in responding. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern:     I am so sorry that I was not available to address the response from the company about this complaint. I left town the same day the email arrived with a family emergency.I do not do emails remotely unfortunately. I just returned home on the 19th of Sept and found that the complaint had been closed.My response to the company would have been favorable. That is what I have tried to get them to do, just refund my money.Let me know what I need to do now as I have not yet received the check that the company spoke of. Thank You[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The refund check did arrive, after constantly calling the business for the assurance it was being handled. This complaint was entirely necessary.
Regards,
[redacted]

We have never called this person's phone number. It is not our company calling this individual. We can provide phone records to prove this, upon request. We have had several people call in to our Customer Service Department within the past couple of months, stating that we continuously call them...

illegally. In each of these instances, it was not our company making the calls. If Mr. [redacted] wishes to help us to track down who this company actually is, he can contact our Customer Service Department at (800) 824-8141 and ask for the manager of Customer Service, [redacted]. If he can provide us with the number(s) that he is being called from, it is possible that we can track down whoever is making the calls to his number. We ask that the Revdex.com close this complaint, as they have the others in this vein.

We apologize for the delay in getting this refund processed. Ms. [redacted] cancelled outside of the 30 day grace period and is not entitled to a full refund. Upon review of our records, we have discovered that Ms. [redacted] did send the required ending odometer reading. This was not received until...

August, over 2 months after the cancellation occurred. This was the cause of the delay in getting the refund processed. Ms. [redacted] has been refunded in the amount of $223.43. This is a prorated refund, less a cancellation fee of $50. Again, we apologize for any inconvenience or frustration that the delay may have caused. We have issued the refund owed and ask that the Revdex.com close the complaint accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regarding my complaint ID#[redacted] - against Auto Protection Alliance, LLC., [redacted].  The check sent to me to settle up my account with them BOUNCED!!You may have closed the account because I received and cashed the check $1513.64 (which now has come out of MY account and I was charged $8.00 bank fee.)  They had sent me 2 checks (Fed Ex) although one was NOT signed!  I sent that one back so they knew which one I cashed.I just got off the phone with [redacted] (949) [redacted] and he told me he would have to check with his accounting dept.  I really didn't expect to be treated this badly.  I thought they honestly wanted to make good on their promise.  PLEASE HELP!!Mrs. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What I wanted was the...

warranty coverage I paid for. Auto Processing Center was wrong in there statement that they called me. Even though they assured me that they would call me back, no one ever did. No one even told me they were trying to get the processor to reinstate the policy. The last time I called them, they told me that they were going to issue a full refund. The way they operate is sub-par on their best day. I guess I should be thankful that I got my money back, and that I am free and clear of them.
Regards,
[redacted]

Unfortunately, our records indicate that we have never called this individual. We can provide phone records indicating that we have never called this person's phone. We have added this number to our internal "Do Not Call" list and wish the complainant the best of luck in the future. If there were...

more that we could do to assist in tracking down this company identifying themselves as "Auto Processing Center," we would by all means assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
My...

name is [redacted], I just want to let you know that I received my refund from auto process my process number is [redacted]. I would like to thank you for all the help you have given to me.                                                                Sincerely,                                                             [redacted]

Review: I was contacted by this company stating that my vehicle's warranty was expired and they were offering a service contract that would cover any necessary repairs to my vehicle. During the phone call on March 31,2014, I was told I would have to make a deposit payment of $153.90 before I would be able to fully review the warranty. I was told by the general manager J.R. [redacted] that I would have 30 days after the date of purchase to obtain a refund of the amount deposited if I did not want to keep the service contract. When I received the service contract information in the mail, I determined that I did not need this coverage on my vehicle so I contacted the company to cancel the contract. I was told that since it was within 30 days of the purchase I would be refunded the deposit amount. This policy was also outlined within the service contract.

I sent the service contract booklet and a cancellation notice via certified mail back to the company. I received notification that the company received this cancellation on 4/21/2014. I then called the company regarding the refund. I was told the refund was "pending". I was then instructed once the company processed my refund it would be sent out to me and I would receive a telephone call stating my refund was processed and out be mailed. I was also told I did not pick up the phone, a voicemail would be left. This did not happen.

I contacted the company again on 6/3/2014 to check the status of my refund. I was told that my refund check was sent out in the beginning of May 2014. I did not receive a refund check in the mail and the woman stated my refund was listed as "processing". I was then told that I would be sent out a refund check that same day. I asked how long it would be before I would receive my refund and I was told "however long it takes the mail to get from California to Connecticut".

As of 6/17/2014, I still have not received a refund check from the company. I called at 5:32 pm Eastern Daylight Savings Time and was told I would have to speak to a manager regarding the refund since it has been so long. I was asked if I wanted to stay on the line and wait for the manager or if I wanted the manager to call me back. I opted to stay on the line and wait for the manager. I was told I would be checked on regularly to make sure the line would not be disconnected. After approximately 3 minutes, I heard the waiting music stop, shuffling, then the line was disconnected. I have attempted to call back 9 more times, each time I am prompted that all lines are busy and I need to leave a message.Desired Settlement: I expect to be refunded. I expect the refund to be sent in a means which it can be tracked to ensure the refund reaches me.

Business

Response:

Our records indicate that Mr. [redacted]'s refund check has indeed never been cashed. We have thus cancelled that check and have issued a new refund check (check No. [redacted] in the amount of $153.90. This will be sent to Mr. [redacted]'s home address via FedEx, to ensure timely delivery. Once we have the FedEx tracking number, we will upload it. We will also have a rep contact the customer with the tracking number as well. We apologize for any inconvenience. Please feel free to contact our Customer Service Department with any questions or if any additional information is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company continues to place calls to people who are registered on the do not call list. Furthermore, they hang up when you remind them of that. Why isn't anything being done about this?

Business

Response:

We have never called this person's phone number. It is not our company calling this individual. We can provide phone records to prove this, upon request. We have had several people call in to our Customer Service Department within the past couple of months, stating that we continuously call them illegally. In each of these instances, it was not our company making the calls. If Mr. [redacted] wishes to help us to track down who this company actually is, he can contact our Customer Service Department at (800) 824-8141 and ask for the manager of Customer Service, [redacted]. If he can provide us with the number(s) that he is being called from, it is possible that we can track down whoever is making the calls to his number. We ask that the Revdex.com close this complaint, as they have the others in this vein.

Business

Response:

On July 23rd, 2014, Ms. [redacted] purchased a vehicle service contract from us. At the end of the sales call, after the coverage, terms and conditions had been explained, Ms. [redacted] went through a recorded, third-party verification. This verification effectively serves as the customer’s “signature.” The verification script first confirms the customer’s identity, address and other basic personal information. The script then discloses the terms and conditions of the contract, including the grace period and cancellation requirements. The script states that refunds for cancellations received outside of the first 30 days (the grace period) will be prorated based off the greater of the days in force or miles driven, less claims paid and any cancellation fees outlined in the contract. The customer must give a clear, verbal “yes” response, when asked if he or she understands the terms and conditions of the contract, in order to the verification to proceed. Lastly, the customer is then asked if he or she authorizes the down payment and monthly payment plan set up by the sales representative. Ms. [redacted] states that she was not aware of the cancellation process, cancellation fee or the prorate method; but these items were clearly disclosed during the recorded verification. Ms. [redacted] stated that she understood and agreed to these terms and conditions on a recorded line. A transcript or recording can be provided to the Revdex.com upon request. No signature was required in order to make the agreement binding. There was absolutely a “meeting of the minds” as law requires, for a contract to be enforceable. If Ms. [redacted] did not understand and agree to the terms and conditions disclosed to her during the verification, she should have said something other than “yes” when asked if she understood and agreed to the terms and conditions. The contract booklet was delivered to Ms. [redacted] in a timely manner, on July 28th, 2014. The contract booklet also discloses the cancellation fee, prorate method and requirements for cancellation. The cancellation fee and prorate are most definitely not “hidden” fees, by any stretch of the imagination. Had Ms. [redacted] taken the time to read through the contract booklet, the fee and prorate are clearly stated in the section dedicated to cancellation. Ms. [redacted]’ cancellation notice was received on August 29th, 2014; well outside of the grace period. The cancellation fee is a pass-through fee. It actually comes from the administrator of the contract (the company responsible for making claims), not from us. We would have no way of providing a “receipt from USPS” showing the date the notice was delivered. Apparently, Ms. [redacted] did not send it certified mail, otherwise she would have a delivery confirmation. We would advise Ms. [redacted] to consider sending time-sensitive material via certified mail in the future, to avoid this type of situation. The reason we need something in writing from the customer is simple: it releases our company and the administrator of the contract from liability for any claims made against the contract. In fact, most contracts do require that written notice be provided to terminate the contract. Had we cancelled the contract without written notice to back-up the cancellation, we could be faced with a situation where a customer holds onto the contract until something goes wrong with the vehicle, then goes to make a claim against the contract. Without written proof that the customer wanted the contract cancelled, we may be liable for that claim; as the customer was mailed a live contract and we would have nothing to justify the cancellation. Setting all of the above aside, in the interest of Customer Service and in light of the complaint, we have elected to process a full refund to Ms. [redacted], in the amount of $195.00. A receipt of the refund transaction has been provided with this response. If any additional information is required, please feel free to contact myself, or our Customer Service Department.

Consumer

Response:

There is no doubt that they'll continue to say they arent calling. It is quite obvious that they're spoofing numbers. One call was

from 405-646-0035 (Carney Oklahoma) on Monday November 3rd and then from 405-385-9514 (Stillwater Oklahoma)

on Tuesday the 4th. Just like any other "business" that operates this way after enough Revdex.com complaints and

once everyone catches onto their practices which i've read about as well for those they hook they'll shut

down. I just want it logged on Revdex.com's website that i've complained along with everyone else. I've also made

complaint with the do not call FTC website. If they had just been polite and taken me off their internal call list

(since they ignore the one that the FTC runs) I wouldnt have complained.

Review: I was called at work in Ohio by a representative of the Auto Processing Center on 1-17-14, regarding purchasing an extended warranty on a vehicle which I own. Because I was assured that the policy had a full refund within 30 days, I decided to check it out, and charged the purchase price of $2685 to my VISA account. I subsequently decided that I did not want the policy, both because I did not plan to keep the vehicle for the policy duration and because on review of the policy there were many things not covered making it essentially worthless to me. I returned written notice to the company to cancel the policy within 3 weeks of purchase.On Mar 7 I made my first phone call to the Auto Processing Center (800)356-8170. [redacted] confirmed that the written cancellation notice had been received within the required 30 day period, and told me he would "forward the matter on to management to see what is holding up the refund".On Apr 14 I made my second phone call. [redacted] told me she didn't handle refunds" but confirmed that the policy had been cancelled, that she would forward it on to management and that I would be notified when the refund would be issued.On Apr 21 I made my third phone call. I was told they were still processing the refund. When I asked for a supervisor, I was transferred to Mr [redacted]. I waited for 10 minutes on his line, then was transferred to his voicemail where I asked for a return call within 24 hrs and have not been called back.On Apr 30 I made my fourth call. [redacted] gave the same response. When I told here that I was going to contact the Revdex.com, she transferred me to Mr [redacted]'s voicemail where I asked him to call me and have not heard back.Instead of calling them again today, I checked the internet and have found that I am certainly not alone in my problems with this bogus company. This is nothing but I scam, one that I will never again fall for. I believe this company should be shut down.Desired Settlement: I would like a full refund of $2685.00 to my VISA account.

Business

Response:

Mr. [redacted] has been refunded in full. Receipt of the refund transaction has been provided with this response. We apologize for any inconvenience. The delay seems to be caused by simple clerical oversight. We have provided a receipt of the refund transaction. Please contact our Customer Service Department if any additional information is required.

Review: I cancelled my extended warranty coverage in December of 2014 due to a collision with my car that left it totalled. They continued to take out the payments until I sent a paper formally cancelling. They received everything they needed by February 6, 2015 and were to issue a refund. It has been over 8 weeks and the only answer I receive from them is that it is in processing. I ask to speak to the supervisor, [redacted], and he does not return my calls and is never in his office.Desired Settlement: The refund due to me is calculated based ont he miles of the vehicle when it was cancelled. I do not know how they do their calculations so I'm not sure how much the refund will be.

Business

Response:

We had mailed a refund check to [redacted] in March that she apparently never received. [redacted] contacted our Customer Service Department in April to inquire about the refund. We received an email from [redacted] on April 15th, 2015. Upon receipt of the email, we verified with our Accounting Department that the original refund check had not been cashed. The first check was immediately cancelled and a second check cut. The second check was sent to [redacted] overnight, to ensure that she received the refund in a timely manner. The check was delivered to [redacted] on April 16th, 2015. A [redacted] delivery receipt has been provided with this response. The tracking number for this delivery is [redacted]. The refund is in the amount of $1634.31. [redacted] has confirmed with our Customer Service Manager that she did receive the refund check. We want to apologize to [redacted] for the inconvenience and ask that the Revdex.com close this complaint accordingly. Please let us know if any additional information is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased the extended warranty over the phone sometime in March of this year 2014. I was sent an email as well as a booklet on the services. But after reading the detailed book I had more or less buyers regret and wanted to cancel the service. As per their policy I had to cancel with thirty days for a full refund. I called to do this. Then I I sent my request to terminate by mail to the address and department as again outline in the booklet. Every time I called about my refund I was told its not that departments responsibility or sometimes I would be told its in processing and it should be about another week for my refund to take place. Sometimes the representative would admonish me for my continued calls.

Next I'm told I have to submit paper work from a service provider to show what work I had down on my vehicle with the mileage and they would pay a prorated refund even though I had cancelled their service and made no claims against the policy. Now Ive called about 10 tens and each time its the same. This department does not handle it or its in processing. Today July 21st @11:40 I called and spoke to [redacted] This was my 2nd time speaking to him. !st time was July 9, 2014. Fist time I was tole he was giving it to his supervisor for escalation. This time I was going to be put through to a supervisor who of course was on another line and could not be reach at this time with no offer of a call back. So far I've spoken to [redacted], [redacted]..2 times, , [redacted] .... 3 times[redacted]..3 times, and was even told that Supervisor [redacted] was personally taken care of my request back on 05/02/2014. Never happen.Desired Settlement: this company is basically pulling a fast one on anyone who cancels the policy. I would like for there to be an alert put out about the company and the potential issues that may arrive and one is considering their service. It should not take all this just to get a refund

Business

Response:

[redacted] cancelled the contract on March 20th, 2014. This is outside of the 30 day grace period in which he would qualify for a full refund. His refund is subject to a cancellation fee of $150 and a prorate. The prorated refund, after the cancellation fee was applied, came to negative $58.69. No refund is due to this customer. We ask that the Revdex.com close the complaint accordingly.

Review: This company has been calling our home phone repeatedly for months, if not years by now. They call from multiple phone numbers so it's difficult to block them. They have obtained and reference our personal vehicle purchase history when making their repeated sales pitches. We have asked them upwards of ten times to remove us from their call list and they still call us often times twice a day. We decided to listen to their pitch today and they were extremely high pressure offering an 'urgent' today only warranty to anyone they could get on the phone line (the car is in my name, they were trying to sell a warranty to my husband). They were pushing a $4000 extended warranty "one-time deal, must buy now but you get a 30 day review period in which you can return it" and "no, you can't think about it can call us back, we can't give you our phone number, you need to buy this now." They would not give us a phone number or location, but did say they are associated with Enterprise Financial. They do not respect consumer requests or directives, are using personal information of questionable origins, and are pushy belittling predators.Desired Settlement: We would like to see them reported to local law enforcement agencies - they are predatory and have no regard for consumer requests or directives.

Business

Response:

Our phone records indicate that we have never called this individual. We have added the number listed on the complaint to our internal DNC list. Our company is in compliance with all state and federal "Do Not Call" registries and all other state and federal regulations for phone sales. The fact is that our company is not the company that called this individual. It is more likely that the reason this individual has received multiple calls from multiple phone numbers because multiple companies have been calling. Our best advise would be to add this number to the state and federal "Do Not Call" registries. We ask that the Revdex.com close this complaint as "Information Only."