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Reviews Auto Processing Center

Auto Processing Center Reviews (204)

Review: Cancelled contract within the required 30 days in order to receive a full refund of $395.00.Desired Settlement: Postal money order or certified cashiers check.

Business

Response:

Unfortunately, contrary to what Mr. [redacted] states in his complaint, the cancellation of his contract did not occur within the 30 day grace period. Mr. [redacted]'s cancellation notice was received on February 28th, 2014. Mr. [redacted] neglected to include an ending odometer reading. We need this in order to calculate a prorated refund. We finally received an ending odometer reading on June 18th, 2014. A check for a prorated refund has been issued in the amount of $176.86 and mailed to Mr.[redacted] home address. We are glad that this matter has finally been resolved. Please close this complaint accordingly.

Review: On March 28,2014 I was contacted by the Auto Processing Center in reference to a warranty policy they wanted me to purchase for my 2007 Hyundai Sonata. The salesman went over all of the highlights of the policy and informed me that if I did not like the policy as long as it was cancelled within 30 days of the start of the policy then there would be no penalty and I would receive a full refund of my initial deposit, which was $500.00, within 2 days. I got my policy in the mail and the policy was very ambiguous, after reading it a second time I decided against the policy and called on the 10th of April. The representative informed me that in order to cancel the policy I would need to send in a signed letter detailing why I was canceling the policy. I mailed my letter with delivery confirmation and confirmed that the letter was received on the 26th of April, two days before I would have incurred a penalty. The company has confirmed confirmation of the letter and confirmed that the policy is cancelled but has yet to return the deposit after 2 1/2 weeks. Every time I have called the managers are busy, unable to come to the phone, and the representatives are unable to figure out why I have not received a refund.Desired Settlement: I would like the return of my deposit in full ($500.00)

Business

Response:

There are a couple of issues with Mr. [redacted] complaint. First, he did not make a down payment of $500; the down payment was $495. Second, our records indicate that Mr. [redacted]' cancellation was received on April 29th, 2014; which would fall outside of the grace period. If Mr. [redacted] had provided us with a delivery receipt showing that our records are wrong and that the cancellation was received on April 26th, we would have gladly updated the file and credited the refund at that point. In good faith, management has decided to refund the $495 down payment in full, based on the fact that the date of cancellation in our system falls so close to the 30 day mark. This has been credited to the MasterCard account on file. A receipt of the refund transaction has been included with this response.

Review: I had purchased an extended warranty plan for my vehicle back on June 6, 2013 from the Auto Processing Center. Their aggreement that is stated in their contract says "You may cancel this contract at anytime. All cancellation requests made within thirty days of the purchase date of contract will be eligible for a full refund." The refund would be the $195 I paid for the contract. I sent in my written notice of cancellation before July 6, 2013 which was before the thirty day period. I was told that I would receive my refund in 8 weeks which would be before September 3, 2013. It is now April 22, 2014 and I have still not received my refund as promised. Ive made numerous phone calls and each time the customer service reps say "I dont understand why its taking this long, I will pass this on to my manager," and each time nothing is done and Im still waiting. I have called the person in charge of refunds and it goes straight to voicemail. Ive left at least 2 voicemails and have never received a phone call back from him. Im 26 years old working three jobs to cover my school loans, bills, medical bills etc. I cant afford to have this $195 in limbo for a year. There are bills etc that need to be paid. Ive had multiple concussions and have had problems with post concussion syndrome. I cant handle making all of these phone calls and stressing out about this. It causes me anxiety and migraines. I would never suggest this company to anyone. They need to lose their right to be a business, theyre crooks.Desired Settlement: I would like to be refunded the $195 that is owed to me as promised in their contract.

Business

Response:

Ms. [redacted]'s down payment of $195 has been processed. The refund has been credited to the card on file. Receipt of the refund transaction has been provided with this response. We want to apologize for any inconvenience this oversight may have caused. We are a growing company and we process thousands of transactions each month. Occasionally, things do slip through the cracks. We are glad to have been able to get this resolved.

Review: I received a phone call from a company called Auto Processing Center, stating that my car's warranty is expiring and that they were offering a warranty extension for 5 more years or 101,000 miles, whichever comes first. The deductible would be a maximum of $100 for any repairs (only wear and tear not covered). The total cost would be $2,859 payable in 15 months, but were requesting a downpayment of $295 on my credit card before sending out the contract. The explanation I received was that I would have 30 days to decide. I could call any time before then and I would be reimbursed for the total downpayment. I called within a week to say that I wanted to cancel the contract. After being yelled at by the agent saying how could I refuse such a great offer, the man on the phone offered to lower the total price to $1,859, suddenly dropping $1,000 off the contract price. This already sounded very strange. I called back again saying that I decided not to go ahead. I was yelled at again, and was told they would mail me a form that I had to sign, and mail back. I did not receive the form, so I called after two weeks to say I never got it. They said they would mail it to me 'again', implying I lost the first form. I signed and mailed the form the next day. Five months later and after numerous calls, I stil have not been reimbursed. I was consistently told that the reimbusement is being processed. Although I asked several times to talk to their Finance Supervisor, he was never available. Once they said they would put me through to him, and after 15 minutes of holding, the line was cut off. During my last phone call, I was told that I need to send them a notarized odometer statement in order to be reimbursed, but the downpayment reimbursement will be prorated since they received the signed form 4 days after the 30 day period. That is when I confirmed that this is a big time scam, and the company and its employees should be subject to criminal action as dictated by our laws.Desired Settlement: I would like to be refunded the $295 as promised by the company agent during his phone call, and reiterated in the contract that I have at hand.

Business

Response:

In the interest of customer service and in light of this complaint, we have elected to refund Ms. [redacted] in full in the amount of $295. It was credited directly to the MasterCard on file. Receipt of the refund transaction has been provided with this response. We would like to mention that instructions for cancellation were disclosed to Ms. [redacted] in the contract booklet itself, at the end of the sales call during the recorded verification, and several times by our Customer Service Representatives. One of our reps took the cost of the contract down to near zero profit, in order to try to make this affordable for the customer. As a courtesy, our reps placed a hold on the payment plan a hold on the payment plan, so no monthly payments would be withdrawn. We also, at request of the customer, mailed out a pre-written request to cancel which the customer was asked simply to sign and return. The only requirement to cancel within 30 days is written notice from the customer. We did not receive anything from Ms. [redacted] until December 12, well outside of the 30 day grace period. We are not sure what law prevents us from prorating a refund to a customer that cancels outside of the grace period, but we're sorry if Ms. [redacted] believes the employees of this company are criminals for requesting that she adhere to a contract that she had entered into.

Review: I purchased an extended warranty from Auto Processing Center. We then changed our minds and decided to cancel the warranty. It was made clear at the time of purchase that cancellation can be made anytime. I followed the directions in the book to receive a refund. I've called and they said they have everything on their end and that it is processing. I was told at the beginning that the process to receive a refund could take up to 10 weeks...fine. But now here we are 14 months later and I still have not received the monies due to me. According to their facebook site, I am not the only one in this position. I just want my money back. It's funny because they had me look up their company on the Revdex.com and it had an A+ rating....I don't understand how they are getting away with this. They are stealing and need to be stopped.Desired Settlement: I should receive a check back in the amount of $395.00.

Business

Response:

We apologize for the delayed response. Ms. [redacted] was refunded on July 15, 2014, in the amount of $72.47. Ms. [redacted]' cancellation occurred outside of the 30 day grace period in which she would qualify for a full refund. The refund is subject to a cancellation fee and prorate. We have provided a receipt of the refund transaction with this response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I see my account was credited $72.47, this is WAY OFF from what is due to me. I paid $395 for the initial fee. We should be entitled a FULL REFUND. I sent the booklet back within the 30 days AND I have proof. I sent it to the address in the booklet. And even when I called to verify where it should be sent, "The address is in the book." This must have been intentional, knowing that it would go to the "old" address and delay my cancellation!!! The booklet arrived to their OLD address 4 days before the 30 days was up as I DO still have the tracking information!!!! A note was posted at that address to pick up my overnighted envelope at the post office. I know this because someone had to sign for it! I have that information as well. You and I both know it would have been your possession had I been given the correct address when I called to cancel or had it been corrected in the book, or an email sent out about the change of address. AS A CUSTOMER, I SHOULD NOT BE PENALIZED FOR YOUR MISTAKE!!! How was I suppose to know about the change of address??? When you picked up my envelope, you knew it had gone to the wrong address...delaying it several days! Because of this delay in picking up the overnighted envelope on your part, I was also charged the first installment of $143.89. This can be refunded as well for a total of $538.89 minus the $72.47, that equals $466.42 STILL DUE TO ME!

Why should it take 16 months for action on Auto Processing Center's part? Cancellations are to take a maximum of 10-12 weeks!!!

Regards,

Business

Response:

Ms. [redacted] was issued the refund that she was owed. Inserting extra exclamation points and typing words with the caps lock on does

nothing to change the fact that no additional refund is due under the terms of this contract. In the interest of customer service, however, we have gone ahead and refunded the remaining $322.26 towards the down payment and the $143.88 on the monthly payment. Receipts for the refund transactions have been included with this response. Please close this complaint accordingly. Thank you.

Consumer

Response:

This message is in regards to assigned ID [redacted].

Review: On Nov 29th, 2013, I recieved a phone call from a company called the Auto Processing Center informing me that my warranty on my vehicle was expiring and they offer an extended warranty that would cover my vehicle until Dec 29, 2018 or until 100,000 miles, whichever came first. I was also informed that I would have until Dec 29, 2013 to cancel and recieve a full refund if I changed my mind. I signed up, putting a $195 deposit down. After discussing it with my family that evening, I decided that the policy would not be worth the cost of 18 payments of $127. I called on Nov 30th to request it be cancelled. The woman berated me for wanting to cancel, but I persisted, and she finally stated that she would put a cancellation packet in the mail. She told me to sign it and mail it back in order to recieve my refund. I waited a week, but never recieved anything. I called and recieved verbal abuse from an employee named [redacted]. He yelled over me and blamed me that they "had the wrong address," and that he would put another cancellation packet in the mail. I asked to speak with the manager, but he never came to the phone nor returned my calls. A week after the second packet was "sent out", I still did not recieve anything. I called and informed the APC. The employee said he would "look into it". The deadline to cancel was quickly approaching though, so I called my dealership for assistance. My contact at the dealership recieved the paperwork via fax. I drove down to the dealership, signed the paperwork, and faxed it to the APC that day. A a couple of weeks go by without recieving my refund, so I called the APC. The employee denied ever recieving the fax cancelling my policy. I wrote a letter that day and put it in the mail, but unfortunately, this was after the deadline to recieve a full refund. Even so, today is May 15, 2014, and I STILL have yet to recieve my refund. I believe the company did recieve the original fax, but are denying it in hopes that I will give up on getting my refund. However, I won't.Desired Settlement: I need assistance in obtaining my refund of $195 from these verbally abusive thieves. I would also like written confirmation that they did in fact recieve my signed cancellation request from my dealership prior to the deadline for the full refund, as I want to avoid future charges, headaches, and any further contact with this company.

Business

Response:

Ms. [redacted] was informed each time that she called our Customer Service Department, multiple times on each call, that the contract requires written notice in order to be cancelled. According to USPS tracking, the contract was delivered to Ms. [redacted]'s address on December 6th. According to our phone records and the notes in the file, the first time that Ms. [redacted] called our Customer Service Department was on December 9th. At this time she was given online access to the contract. We never did receive written notice from Ms. [redacted]. Ms. [redacted]'s contract was cancelled by the payment plan provider for non-payment of the contract premium. In the instance of cancellation due to non-payment, no refund is due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did NOT recieve ANYTHING from the company! They did NOT give me access to anything online! I tried logging on multiple times. Each time it gave me a message that I am not a customer of a policy from the Auto Processing Center.

I cancelled within the 30 days, the Monday after Christmas to be exact, with the help of [redacted], Manager of my Hyundai dealership. The Auto Processing Center informed [redacted] that I could sign the paperwork in person and fax it back to have the policy cancelled. He got the paperwork from the company faxed to him. I then drove down to the dealership, signed it, and [redacted] faxed back that same day. He has confirmation that the fax was sent successfully. He states he is even willing to testify against this company due to their complete uncooperation of them to cancel my policy and give me my refund as they had promised.

Review: I was contacted by a rep. with Auto Processing Center regarding a service contract for my auto the end of January, 2014. I was told that $195.00 would be the fee for the contract I has chosen to review and I had 30 days to cancel the contract and would be refunded the $195.00 and that $120.33 would be withdrawn from my checking account on the 24th of each month should I decide to keep the contract. I authorized the Fee amount and the withdrawals for the 24th of each month if I accepted the contract. After receiving the contract I realized I already had a service warranty so I called the Auto Processing Center and cancelled the contract on February 10, 2014. They were rude to me, so I called back 2 days later to confirm that the contract was cancelled. They assured me it was cancelled. On February 24th a withdrawal of $ 120.33 was taken from my account.I was told by the payment processing center the account was never cancelled. I've made over 20 calls and sent certified mail asking for my refunds. I keep getting the run around each time I inquire.Desired Settlement: I just want whats due to me, my $315.33 refunded back. It's my money and I want it back.

Business

Response:

Ms. [redacted] was not "given the run around" when she called to inquire about her refund. The fact is that Ms. [redacted]'s cancellation was received by our company on March 3rd, 2014. This is outside of the 30 day grace period in which she would qualify for a full refund. The cancellation that was sent by Ms. [redacted] was incomplete. Per the terms of the agreement, and as stated in Ms. [redacted]'s contract booklet, we need a certified odometer reading or notarized affidavit of mileage at the time of cancellation in order to determine a prorated refund. Our representatives advised Ms. [redacted] of this each time she called in to our Customer Service Department. On April 11, 2014, we received Ms. [redacted]'s ending odometer reading. Five days later, on April 16, 2014, a prorated refund in the amount of $216.60 was credited to the Visa account that we have on file for Ms. [redacted]. Receipt of this refund transaction has been provided with this response. We have credited Ms. [redacted] the refund due to her in accordance with the contract. No additional refunds will be processed. We ask that the Revdex.com close this complaint accordingly.

Review: February, 8, 20**

[redacted], Principal

Auto Protection Alliance, LLC. D.B.A. Auto Processing Center

12661 Hoover Street

Garden Grove, CA 92841

800-824-8**1

REF: Notice of Cancellation signed March 19, 2013-Contract# [redacted]

Cancellation Confirmation# [redacted]

Dear Sir,

In March 2013, your company approached me for the purpose of selling an extended warranty on my 2011 Honda Civic at a cost of $2,040.00. After listening to several minutes of sales pitch, I agreed to the terms of your contract, because it included a 30 day cancellation option promising a "100% refund of any monies I have previously paid to obtain the contract".

Within 2 or 3 days after agreeing to the contract, I changed my mind and contacted your company to request a Notice of Cancellation. A few days after my call I received your Notice of Cancellation form which was immediately signed and returned on March 19, 2013. This was well within the 30 day provision. Soon thereafter, I confirmed that you did receive my notice and was even given a Cancellation Confirmation # [redacted]; again well within the 30 day period.

Beginning April 2013 until now, I have placed many calls to your company in an attempt to get information as to when my refund would be issued. The following is a list of some of your representatives who generally say that they have or will send my request to their supervisors. They have also repeatedly stated that my refund was in the "Refund Department", but the refund department doesn't receive or return calls. I'm sure you know these people: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] and [redacted]

My last call (1/28/20**) was answered by [redacted]. He again said that my refund was still in the Refund Department and there was nothing he could do. I asked him to convey to the refund group that I wished to be called back by the end of that day with a date that my refund would be issued. Sadly, after eight days I have heard nothing.

Your immediate action regarding this matter is requested. This will be my final direct communication with your company.

Regards,

[redacted] Drive - Villa # **

Miramar Beach, FL 32550

Attachment: Notice of Cancellation, dated March 19, 2013

Cc with attachment: Revdex.com of CA

PO Box [redacted]

Santa Barbara, CA 93102

[redacted] M. [redacted], Attorney at Law

[redacted] Drive - Suite 200

Destin, FL 32541Desired Settlement: If a full ($2,040.00) refund is not issued within ten (10) business days from the date of this letter, I will proceed with legal action.

Business

Response:

Ms. [redacted] was refunded on January 31st. Receipt of the refund transaction has been provided with this response. Please contact our Customer Service Department if any additional information is required. We ask that the Revdex.com close this complaint. The customer was provided with her desired resolution nearly a month prior to the complaint being filed.

Review: My 85 yr old father was contacted by Auto Processing Ctr. for an extended warranty on his truck. They billed him $2300 immediately with promise to cancel at any time with $159 CANCELLATION FEE. He sold his truck after 3 months, call APC and TIM said no problem said refund of $2,078. Since then I have seen NO REFUND.I have called atleast 1x a week, talked to [redacted]. I have faxed any info they needed. Now when I call ###-###-#### I get voice mail and NO ONE returns calls. How this company is allowed to stay in business is beyond me. Their address is [redacted] Fax ###-###-####. I have read many complaints against them, people who call daily with no answers. My father is very upset about this, I would really appreciate any help you could give me in this matter. To take advantage of the elderly is very low, and should be stopped.Desired Settlement: There is NO REASON he should not get his $2078. back. He bought this policy in good faith, and paid $2300 upfront. We have given them anything they have asked for and when they said prorated $39.80 per month and the $159 CANCELLATION FEE. We agreed to the $2078. amount

Business

Response:

We are writing in response to a complaint submitted to your office by [redacted]. Mr. [redacted] has been refunded a prorated refund in the amount of $2136.27. his has been credited directly to the card on file and we have provided receipt of the transaction with this response. When Mr. [redacted] first cancelled the contract in February, he did not include an ending odometer reading. This is required in order to calculate a prorated refund. This is clearly stated in the contract, in the cancellation procedures that were mailed to Mr. [redacted] and was requested by our reps several times since he cancelled. We finally did receive this from Mr. [redacted] in November. We want to apologize for any inconvenience or frustration that the delay may have caused. We are glad that we have finally been able to get this matter resolved. Please contact our Customer Service Department with any questions, or if any additional information is required.

Review: I purchased a vehicle service contract for my 2007 Toyota Avalon from this business 10/08/13 for $1,551.00. This contract allowed for a pro-rated refund if I sold, traded or just wanted to cancel for any reason. In Dec 2014 I traded my Avalon in on a new vehicle. I submitted a cancellation request form to TechChoice 19 Dec 2014 per their instruction.In early Feb 2015 I contacted the Auto Processing Center at 800-[redacted] on the status of my refund. I was told it was being processed and they only needed the miles on my Avalon when it was traded. I emailed this information to them the next day.In late Feb 2015 I called for the second time checking on the status of my refund. I was told they had all the required paperwork and that I would be getting a refund soon. I have called on three other occasions including today 19 May 2015. I was told on numerous occasions that someone from management would be calling me. I have never received a call from anyone in the company.Desired Settlement: I simply want my pro-rated refund that the contract allows. TechChoice didn't hesitate to deduct $1,551.00 from my account on the date I purchased this contract. I am a retired military member living on a fixed income. I simply would like to receive my refund plus interest in a timely manner.

Business

Response:

When Mr. [redacted]'s cancellation was first received, on December 29th, 2014, he neglected to include an affidavit of mileage or certified OD reading. This was received on March 11th, 2015. A check for the prorated refund in the amount of $1127.67 was originally mailed to Mr. [redacted] in mid-April. We have confirmed that this check was not cashed, so another check will be issued and sent to Mr. [redacted] via FedEx. We apologize for any inconvenience and are glad to have been able to get this resolved.

Consumer

Response:

I sent you an email stating this complaint has been resolved to my satisfaction. Thanks again for all your help.[redacted],Jr.

Review: Auto Protection Alliance contacted us by phone to buy a warranty.We agreeded and paid a deposit of $495,charged to a credit card.we were told we could cancel the agreement withinthe first 30 days of contarct.we decided almost immediately that we didn't want the warranty.We called the company and told them.They said we had to wait till we received the information.On the day we received the warranty info we sent everthing back with a note saying we didn't want the warranty.We waited for our refund of $495,it didn't happen.we called they said it could take 2 to 10 weeks for refund.This started in June 2013.In august we started calling about our refund again(2to10 weeks up),now they don't answer our calls,when we left a message they didn't return our calls.Finally after some time on the phone we talked to customer service,they said that they would look into it,that we should have received our refund by now.we never heard from them!We did everything we were suppose to do,we still haven't got our refund!Desired Settlement: We want our $495 refunded to us.

Business

Response:

We are writing in response to a complaint submitted to your office by Mrs. [redacted]. We have processed a refund in full in the amount of $495. A receipt of this refund transaction has been embedded below. We want to apologize for any inconvenience this delay may have caused Mrs. [redacted]. According to our records, shortly after she cancelled her contract, Ms. [redacted] had disputed the charge with her credit card company before we could issue a refund. The funds had been credited back to her account. Upon closer review, the temporary credit to Ms. [redacted]’s account was reversed and the funds were credited back to our company by the card company. According to our file we haven’t had any contact with Mrs. [redacted] since June of 2013. Had we been made aware of the situation, we would have been able to remedy it sooner. Again, we apologize for the oversight and we are glad to have been able to get this matter resolved. If you have any questions or require any additional information, please contact our Customer Service Manager at ###-###-####. Our office is open Monday through Friday, from 7am until 4pm PST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I want to thank you for your help with this dispute.There are however a few discrepancies in our versioins .First their "shortly after I canceled contract: phrase.It was five months when I contacted my credit card company,I don't think five months is a short time.Second we were in contact with them numerous times after June 2013.Their records state that they had no contact after June 2013.I do want to thank the company for giving us our refund.

Sincerely,[redacted]

Review: 6-7-2013 Purchased an Extended Warrantee for my Toyota care. Had 30 days to cancel with full refund on down payment of 195.00. 6-18-1 Spoke with sales person Brent to inform him that I was cancelling the warrantee He was argumentative. Instructed me to sent a letter and the Warrantee book back to company for my 195.00 refund. 6-24-13 Written letter of cancelation and warrantee book sent. 6-26-13 Called and spoke with [redacted] who stated they received my cancelation letter and warrantee book. He stated "no other forms are needed". Said a credit of 195.00 would be put on my credit card. 7-12-13 Called spoke with [redacted] re refund. States it will be on my next credit card statement. 8-11-13 Called re refund. Man on the phone was very insulting and rude. States he will have the finance dept. call me back. 9-10-13 Called and spoke to another rude, insulting person he stated he would have to talk to his manager and they would call me back. Asked if I could talk to manager and he said that was not possible. 10-18-13 Called and spoke with [redacted] (again). He states he will talk to management. He spoke with someone while I was on the phone and stated "we will try to expedite the refund." 1-3-14 Called and spoke with [redacted]. Told him I had not received a refund and no one has called me. He to was argumentative with me and stated "all I can do is check with management." I informed him I was going to report this to Revdex.com and asked if he would call me back with information. I have not received any calls back. 2-4-14 called and spoke with Tom. Informed him of the Revdex.com complaint filed. He states he will talk to his manager. I again requested a call back.Desired Settlement: 195.00 refund credited to my Master Card 0204 account or check for 195.00 mailed to me ASAP

Business

Response:

Ms. [redacted] has been refunded in full in the amount of $195. Receipt of the refund transaction has been provided with this response. We apologize for any inconvenience. The delay seems to have been a matter of clerical oversight. Please be advised that the refund was credited directly to the MasterCard on file. If any additional information is required, please contact our Customer Service Manager at ###-###-####.

Review: [redacted], from The Auto Processing Center called me and insisted I purchased this protection plan the day of the call. I chose to do so and gave them my information and it was a cost of $195.00 on April 4, 2014. He stated that I would have thirty days to cancel and get a refund for the money to start the protection plan but I would need to wait to receive the packet from them before canceling. I received the packet and sent it back and also called to explain why I was wanting to cancel and the lady that answered argued with me about canceling for 45 minutes and told me she would put a hold on my account but not cancel. On May 7, 2014, after this call, the auto processing center proceeded to take a payment out of $117.55. I called numerous times and no one seemed to know what to do to help me so I asked to speak to the manager, the operator told me that the manager had just went to lunch so I would need to call back at a different time. This has happened several times. I called about two days later and the operator told me they have been waiting to receive a certified odometer reading in order to send me a refund of the money they have taken out. I sent them the odometer reading from Uftring Nissan about a week later and also called to inform them it had been sent. I asked to speak to the manager again and was sent to a machine where I left him a message, which still has not been returned along with my refund.Desired Settlement: I would like for my refund of $195.00 that was taken out of my account on 4/4/14 and the payment that was taken out on 5/7/14 of $117.55. A total of $312.55.

Business

Response:

We apologize for the delay in getting this refund processed. Ms. [redacted] cancelled outside of the 30 day grace period and is not entitled to a full refund. Upon review of our records, we have discovered that Ms. [redacted] did send the required ending odometer reading. This was not received until August, over 2 months after the cancellation occurred. This was the cause of the delay in getting the refund processed. Ms. [redacted] has been refunded in the amount of $223.43. This is a prorated refund, less a cancellation fee of $50. Again, we apologize for any inconvenience or frustration that the delay may have caused. We have issued the refund owed and ask that the Revdex.com close the complaint accordingly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Although they told me I needed to wait to receive the packet before canceling and I did not receive this until past the 30 day limit and talked to one of the operators and she said it was their fault and I will be receiving it all back. Also did not inform me until months later about the odometer reading and now stating it is my fault.

Regards,

Review: I've made 10 phone calls to Auto Processing Center requesting my extended warranty refund of $537.00 paid by visa credit card 06-21-2013, for cancelling my extended warranty within 30 days. The individuals I spoke with agree my refund was processed in July of 2013, everything appears in order and I should be receiving a credit on my Visa card soon. I've asked to speak with their manager, [redacted] and was able to leave a voice mail on his phone once. I've been assured [redacted] would be contacting me. So far, as of 04-19-2014, I've received no refund or correspondence from Auto Processing Center.Desired Settlement: A refund of $537.00 plus nine months compounded interest at 3%.

Business

Response:

[redacted] had actually paid one monthly installment payment in addition to the down payment of $537, so the total that he paid in to the contract was $716.16. [redacted] did not cancel his contract within the 30 day grace period in which he would qualify for a full refund. Our records indicate that [redacted] did not supply the required ending odometer reading in order to allow our company to calculate a prorated refund; therefore the refund was delayed. In the interest of Customer Service, we have credited a prorated refund in the amount of $521.29. Receipt of the refund transaction has been provided with this response. We apologize for any inconvenience this delay may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for your efforts in helping me receive a partial refund of my $537.00 deposit. I accept the resolution but let it be known this company cheated me out of $15.71 plus interest for the excess time my refund was withheld without just cause. According to phone conversations with [redacted] (12-4-13), [redacted] (1-2-14), [redacted] (1-9-14), [redacted] (1-27-14), [redacted] (2-20-14), [redacted] (4-14-14), [redacted] (4-14-14 and an unidentified representative 4-17-14 all my criteria was met including a notarized letter from the GM dealer in [redacted] confirming the odometer reading. Thank you again for all your help.

Review: On Sept. 30, 2013, I started a policy with Auto Processing Center with the option to cancel within 30 days for a full refund, in the amount of $295. I sent them a letter on Oct. 7, 2013 to cancel my policy. I have contacted them many times to check on my refund. Every time I called, I was told it was sent to accounting for processing. After 2 months, I still hadn't received a refund. I contacted my credit card, and filed a dispute with them. They (credit card) credited my account on Dec 13, 2013. I check my account today and noticed a charge of $295 from Auto Processing Center. I do not believe it should take this long or have to go through all this to get a refund, considering it only took a week to process the initial charge. I will never recommend this company to anyone.Desired Settlement: I would like to have my credit card refunded as soon as possible.

Business

Response:

After cancellation, Mr. [redacted] issued a dispute with his credit card company for the down payment. We were unable to refund a charge that was in dispute, as the funds had already been credited back to Mr. [redacted]. Upon receiving the complaint, it was discovered that the credit card company had apparently found in our favor and later credited the funds back to us. We were than able to issue the refund to Mr. [redacted]’s credit card.

Review: I PURCHASED AN AFTERMARKET AUTO REPAIR SERVICE CONTRACT ON MAY 31, 2013 FROM A PHONE SALESMAN, IT WAS A SALES PRICE OF $2721. INITIAL DOWN PAYMENT OF $195 AND THEN 18 MONTHLY INSTALLMENTS OF $140. AFTER CAREFUL CONSIDERATION, I DECIDED TO CANCEL IT . THE SALESMAN STATED THAT A FULL REFUND WILL BE GIVEN IF I DECIDED TO CANCEL WITH IN THE FIRST 30 DAYS.I SENT THE COMPANY A WRITTEN LETTER TO CANCEL AS PER THE COMPANYS INSTRUCTION. I SENT THE LETTER WITH IN 2 WEEKS. THE 1ST PAYMENT WAS WITH DRAWLED FROM MY CHECKING ACCOUNT 6/4/2014. I CALLED TO VERIFY THAT THEY RECEIVED MY CANCELLATION LETTER, AND THEY SAID THEY DID, I WAS TOLD I WOULD RECEIVE MY $195 INITIAL PAYMENT IN 2-8 WEEKS. AFTER THAT TIME WENT BY, I CALLED MONTHLY TO ASK ABOUT MY REFUND, I WAS TOLD EACH TIME IT WAS IN PROCESS. I HAVE SPOKE TO MY SALESMAN JARED [redacted] ,[redacted], [redacted], AND MANY OTHERS ASSURING ME MY REFUND WAS BEING ADDRESSED. I HAVE BEEN CALLING WEEKLY NOW FOR MONTHS AND I CANNOT GET ANYONE TO ISSUE MY REFUND. IT IS NOW GOING ON ALMOST 10 MONTHS. I AM A SENIOR AND ON A FIXED INCOME AND WANT MY MONEY BACK.Desired Settlement: I WANT MY $195 BACK.

Business

Response:

We had attempted to refund the down payment in this instance directly to the checking account on file. Upon a closer look at the transaction, we have discovered that the transaction had actually failed. We apologize for any confusion. Our Customer Service Department does not have access to our merchant portal and does not handle refunds directly. We will have a paper check cut today in the amount of $195 and we will have it sent to the customer FedEx. If the customer would like to contact our Customer Service Department at ###-###-####, we should have a check number and FedEx tracking number available tomorrow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased an extended warranty from Auto Processing Center, on 2-13-13, and paid for it in full on that date, with my charge card. On 1-28-15 I took my truck that I had the warranty on to my [redacted] to check out some problems. When my dealer called the claims dept. to get authorization for the repairs, he was told that my contract had been canceled in July of 2013 for non payment. I called Auto Processing Center, and was told that my policy wasn't canceled. After 3-4 calls back and forth between the plan Administrator, and Auto Processing Center, I was told it was just a clarical error, and the problem would be corrected in the next 45 minutes, this was on 1-29-15, I waited 2 hours, and call the Auto Processing Center again, I was then told, that it would be straightened out the next day, and that I would receive a call. I received no call on 1-30-15 as promised. On 2-2-15 (Monday) I started calling again. I kept getting customer service rep's, and they kept telling me there was nothing they could do, that I needed to speak with a manager. None could be found, so they transfered me to their voice mail. I left my name and phone number, and got no returned call.Desired Settlement: Get the extended warranty put into force, that I paid for, so I can get the repairs done on my truck, or refund my money, and this needs to be done in no more than 24 hrs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What I wanted was the warranty coverage I paid for. Auto Processing Center was wrong in there statement that they called me. Even though they assured me that they would call me back, no one ever did. No one even told me they were trying to get the processor to reinstate the policy. The last time I called them, they told me that they were going to issue a full refund. The way they operate is sub-par on their best day. I guess I should be thankful that I got my money back, and that I am free and clear of them.

Regards,

Business

Response:

[redacted]'s refund check was in his possession prior to APA even receiving notice of his complaint. We ask that the Revdex.com close this complaint accordingly, as [redacted] has received the resolution he sought. The fact that the administrator, a separate company entirely, did not invoice us for the contract at the time of sale and refused to reinstate the contract was a matter entirely beyond our control. We refunded [redacted] in full and in a timely manner, once we were made aware of the issue. If anything is sub-par in this scenario, it is the grammar and sentence structure of the original complaint and rejection. We are glad to have been able to get this matter resolved. We ask that the complaint be closed accordingly. Thank you.

Review: I ORDERED THIS WARRANTY ON MARCH 20,2014 IN APRIL I CALLED TO CANCEL SAID I HAD NEVER GOTTEN A POLICY MANUEL THE CUSTOMER SERVICE PERSON I SPOKE WITH ADVISED ME THAT WE WOULD GET FULL REFUND JUST TO GIVE A COUPLE OF MONTHS TO SHOW UP ON CREDIT CARD STATEMENT I WAITED THE 2 MONTHS ON JUNE 16 ,2014 I CALLED BACK THE CUSTOMER SERVICE PERSON I SPOKE WITH THIS TIME ADVISED ME I SHOULD HAVE CALLED EARLIER TO CANCEL THERE FORE MY REFUND WOULD BE PRORATED AS WAS ADVISED IN MY POLICY MANUEL THAT I RECEIVED . TRIED TO EXPLAIN TO HER THAT WE NEVER RECEIVED POLICY MANUAL . SHE KEPT TRYING TO TELL ME WE DID RECEIVE ONE . WE HAD TO GET A CERTIFIED LETTER TO SEND TO THEM WITH THE MILEAGE OF OUR VEHICLE ON IT .Desired Settlement: PLEASE REFUND OUR MONEY IN FULL

Business

Response:

Mr. [redacted] purchased this contract on March 20th, 2014. The first time that Mr. [redacted] contacted our Customer Service Department after the date of sale was April 25th, 2014. This is outside of the 30 day grace period in which Mr. [redacted] would qualify for a full refund. Our representative explained to Mr. [redacted] that in order to cancel and qualify for a prorated refund, Mr. [redacted] would need to follow the cancellation instructions outlined in his contract booklet. This meant that he would need to surrender his copy of the contract with written notice of cancellation and a certified odometer reading or notarized affidavit of mileage. We need this in order to determine the prorated refund. Mr. [redacted]'s written notice of cancellation was received on May 5th, 2014. It was on this date that the contract was cancelled. The cancellation notice did not include the required affidavit of mileage, so we were unable to determine a prorated refund at that point. Our Customer Service Department notified Mr. [redacted] that he would still need to send the odometer reading in order for us to determine the prorated refund. We received Mr. [redacted]'s affidavit of mileage on June 23rd, 2014. A refund has now been calculated and issued to the MasterCard account on file in the amount of $1925.54 (receipt of the refund transaction has been provided). We feel that this complaint is completely without merit, since a refund has been calculated in an extremely timely manner and because Mr. [redacted] did not make contact with us or cancel the contract within the allotted time frame to receive a full refund. Therefore, we would ask that the Revdex.com remove this complaint or, at the very least, close the complaint as "Information Only." Thank you.

Review: On 5/28/2013 I agreed to an extended warranty on my vehicle. Was told I had 30 days to review contract and cancel if I did not want it. They took $495.00 down payment. I had to call them 2 weeks into the process, because I had not yet received my contract to review. When I did get it, I had less than 2 weeks left of the 30 days. After reviewing what the contract covered vs what it did not cover I cancelled it. Their requirements to cancel the contract was a written notification which I did on 6/25/2013 and returned all the contract paperwork on the same day. On 6/28/13 they took out the first payment of the contract.

During the whole process I was the primary caregiver for my husband who was a stage 4 cancer patient. I started in November of 2013 contacting this company to get a refund. Each time I called I talked with someone different and was told that my cancellation notice did not reach them before the 30 days, therefore everything would be pro-rated. I did not accept that. I tried from Nov 2013 to May 2014 to get a refund from these people and every time I was given a run-a-around. I asked to talk with the manager and was told he would call me.. never did and still this company has never contacted me to clear up this account. They still have $648.20 of my money which they will not refund.Desired Settlement: I want the $495.00 down payment and the first months premium of $153.20 refunded. I followed every requirement of their process to cancel this contract and it was mailed in plenty of time to reach them within the 30 days in spite of the constrained time frame I was given. My husband passed away in April of this year and I now have the time to pursue this and get my money back. These people are crooks and scam artists.

Business

Response:

According to our records, Ms. [redacted] cancellation occurred outside of the 30 day grace period. Ms. [redacted] did not include a certified odometer reading or notarized affidavit of mileage, in accordance with the cancellation instructions outlined in the contract. Without the ending odometer reading, we have been unable to calculate a prorated refund. We have requested on several occasions that Ms. [redacted] to provide us with this information, but have yet to receive it. In light of the fact that the cancellation was received just days outside of the grace period and in the interest of providing superior customer service, we will waive the requirement for the odometer reading and refund Ms. [redacted] in full in the amount of $648.20. We will be mailing a check to her home address of [redacted]; check number [redacted]. We would advise Ms. [redacted] to allow 5-7 business days for delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom it may concern:

Review: I responded to a phone call from Auto Protection Alliance, LLC, offering me a service contract on my 2005 Cadillac. I was recovering from surgery and had just lost my husband about one month before this call. Not thinking clearly, I accepted the offer. I was asked to make a down payment of $195, initially. When the contract information came in the mail and I read through it thoroughly, I realized there were so many exceptions that it would have been unlikely that I could have benefited from the service contract. I read through the entire contract and discovered the following clause: "If this contract is cancelled within the first 30 days and no claim has been filed, the contract charge ($195.) paid will be refunded. The contract purchase date was 7/8/2013. My letter requesting cancellation was dated and sent July 22, 2013.Since I did not receive a refund, I have called the company several times (September ?, October 25, November 4, 2013 and January 31, 2014) with no success. I'm promised that the error will be corrected and that I will receive the payment as the contract says, but it never seems to happen.The toll free number is 800-356-8170. I do have a copy of the letter that I sent to Auto Processing Center and will gladly share that letter with the Revdex.com.Desired Settlement: I wish to receive a refund of the $195. down payment. I followed the rules established in the contract regarding the cancellation and seeking the refund. Now I would like the company to follow those same rules with regard to granting me the refund.

Business

Response:

Mr. [redacted] has been refunded in full in the amount of $195. This has been credited to the MasterCard account we have on file. Receipt of this refund transaction has been provided with this response. We apologize for any inconvenience. The delay seems to have been caused by simple clerical oversight and compounded by a lack of communication between departments. We hope that this resolves this matter to Mr. [redacted]'s satisfaction. The credit should be visible on the MasterCard account within the next three to five business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

The business has since resolved the issue by refunding by credit card account. Thank you very much.

Regards,

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Description: Extended Warranty Contract Service Companies

Address: 12661 Hoover St, Garden Grove, California, United States, 92841-4147

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