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This customer was not only refunded but she also did a chargeback and received funds that way as wellShe has received funds beyond the amount that she put down for her initial downpaymentHer cancellation letter was received via [redacted] AFTER daysShe did not send in a notorized odometer statement nor service recordsWe had to ensure that she did not file any claims nor have any pending claims with the Administrator of her policyWe refunded her on 9/23/in the prorated amount of $and then she did a chargeback with her credit card company in the amount of $This is not a valid complaint as this customer now owes us money

The experience was absolutely horrendous! They are not even a one-star company. They should not exist. I advise anyone considering this company to find another organization to cover your car warranty. They will only contact you to get money from you. They will not finalize their customer interactions by honoring their word. I was told by the company that I would receive my refund within 30 days of my refund submission request on August 23. It is now October 21st for almost two months, and I have not received my refund. The company failed to contact me to let me know when I would receive my refund, they failed to tell me how the refund would be processed, they failed to use their electronic payment system properly, they failed to adhere to my request as a customer to send the payment to me and then blamed me by saying I gave them the wrong number. Even when, I notified them of the mistake and provided the correct number. They are incompetent people who don't care about their customers. I have talked to this company over 10 times at different points over the past two months and they have subpar customer interface skills. They will make your life miserable for no reason. They canceled the method that would allow me to receive the refund expeditiously. But in all honesty, they told me the amount would be sent by mail and then I was told that it was processed electronically to an inactive account. I am so frustrated with the company and I don't appreciate their delay tactics and efforts to hold the money that I paid into a system to cover my vehicle.

Case# [redacted] The consumer’s account of what transpired around this contract is incorrect. The customer did reach our customer service department. We did advise him of the cancellation policy. This customer was refunded the $195.00 down payment and his policy was cancelled.

Case #: ***- We refunded this customer and the customer was recharged without our authorization by our old merchant account provider. We were in communication with our old merchant account regarding refunding the unauthorized charge add had involved legal counselHowever, during this process the Customer did a chargeback of the $mentioned in this complaint and received their funds per the merchant admin

This customer had already been refunded in the amount of $We resolved the refund issue, but we cannot give the customer back their time as they are requestingSo this has been resolved as far as we can go

RE: *** *** This customer had two policies with usHe originally had a policy and then called in and his policy was changedThe original money he paid for the initial contract was applied to his second contract upon activation. Policy 1: ($882.20) + Policy 2: ($810.70) + DP: ($195) =
$total paid by customer.Based on time in force of the second contract: 2/10/Start and mileage of 108709, this creates a pro rate owed of: $618.40 This customer had a claim recently denied in January in which a majority of the claim was Exhaust / Maintenance FluidsNOT covered per his policy and information that the repair shop provided.Customer sent cancellation documents in Feb and did not include Odometer statement per instruction of Cancellation Document which delayed his refundHowever, this customer was refunded by check and electronic transfer in March 2017. He is upset because he had claims denied and that he did not receive a Full refundHe was refunded the total amount that was due to himHe had claims denied and wants a full refund but this is just not how it works

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I only received a partial refund from the "company"I was unable to receive a full refund because I made a few payments using my bank account number, not my debit card numberMy calculated refund, which can be seen in the attachment is $Only $was deposited into my accountThe company still owes me $]
Regards,
*** ***

Case#***This customer was issued a refund prior to them filing the complaintThe refund was issued in the full purchase amount of $

Customer claimed to have read the policy booklet and decided not to keep the coverage, however failed to follow the cancellation instructions outlined in the policy booklet resulting in a delay of refundThe customer purchased and then initiated a charge back within two weeks of the
transaction even though he did not follow the instructions outlined by the administrator of his policyIt was not even an month and did not offer us an opportunity to resolve the matterRather than follow the procedure and send in the documentation this customer did a chargeback through their credit card and at that point there was no way that we could issue a refundHad the customer followed the instructions, they would have received their refund from us without delay

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action on or about 08/04/and, if it does, will consider this complaint resolved, if not I want to continue complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would like to know a time frame in which my husband and I will be refunded I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details
of the offer I reviewed appear below
We were refunded our $shortly after contacting the Revdex.comHowever, they have now charged my credit card another $ I just want my money back and to be done with this companyWhat gives them the right to charge my credit card as they please? We have fully cancelled our policy.
Regards,
*** ***

Case #***This customer purchased a policy and then did a chargebackWhen she called to cancel she stated her intentions to call her credit card companyWe do not issue refunds to customers who tell us they are going to do a chargeback through their credit card company

This customer went to his bank to retrieve fundsHe did a charge-back through the bank and when a customer initiates a charge-back amount with the bank, that cancels out our refund process as we tell all customersWe have no control or any way of knowing what dispute process they are going through or what amounts are being disputed or if additional funds will be withdrawn from our account

Case #***This did a postdated transactionThe customer’s initial payment amount was never received due to insufficient fundsThe contract was never issued

This customer was issued a refund June via check

Case# *** - Customer is on the list to be issued a refund in the amount of $We are in communication with our old merchant account regarding releasing the funds associated with this refund and have involved legal counsel

This customer had two policies with us that he has now cancelledPrior to this complaint, He has been informed that he will be refunded on 9/15/and 9/29/for both policies

DURING THE SALE IT WAS MADE VERY CLEAR WHO WE ARETHE CUSTOMER AGREED TO THE TERMS VERBALLY ON A RECORDED LINE WITH A CLEAR YESTHE CUSTOMER PROVIDED HIS ODOMETER READING AT THE TIME OF THE SALECUSTOMER PAID A DOWN PAYMENT OF $AND MADE MONTHLY PAYMENTS ON THIS CONTRACT TOTALING $
CUSTOMER NEVER CALLED OR REACHED OUT TO US IN WRITINGCUSTOMER NEVER EVEN CONTACTED THE ADMIN OR THE FINANCE COMPANYCUSTOMER NEEDS TO FOLLOW THE CANCELLATION PROCEDURES AS OUTLINED IN HIS POLICYTHIS IS AN UNDERWRITTEN POLICY AND NEEDS TO BE CANCELLED FORMALLY

customer has been refunded and advised of refund for down payment