Auto Protection Plus

Case #***Customer never sent in a cancellation letter to cancel this policyHe basically just let the policy coverage lapse due to nonpayment. He only made an initial down payment of $It was cancelled by the finance company for nonpayment of his monthly installmentsWhen this
policy was cancelled for nonpayment, No refund was due because of the administrator’s charges, the finance company fees, and the prorated time that the policy was actually in effect

Case #: *** - Customer cancelled policy and was refunded $695.00 business days after cancellation

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. FYIThis issue has been resolvedThanks so much for your help.***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has refunded the appropriate prorated amount I am satisfied with their response Thank you for your assistance.
Regards,
*** ***

Case#***This customer was complaining because they wanted a full refund of the amount that they paid for the contractDue to the fact that we are a third party seller and not the actual owner of the contract, we have to adhere to the policies set by the administrators of the contractsIt is
not up to us how much to refund the customerEach customer receives a complete contract with full details of all policy rules and regulations as set by the company which issues each policyThe customer was refunded the amount of $with is less the $cancellation feel that is written in the contract that was received by the customer

I have been trying to get my refund from Auto protection Plus now for 3 months. I have called them daily for them to tell me I have to speak to the accounts department and they will have to have them call me back because the line is always busy. I have yet to receive a phone call back nor I have I received my refund check from them. I also have several emails to them and they haven’t responded to 1 of them. So I finally reported them to the BBB who already had a great knowledge of this company. I have contacted my banks fraud department and a lawyer as well. They have told me my check was mailed and I would have it by September 9th. It is October 29th and it doesn’t take 8 weeks to get a check from California to Texas. I’m fed up with their lies. I will do everything in my power to get what’s rightfully mine and see that this company is put out of business. They are thieves as far as I’m concerned. I never finished paying for the warranty because I purchased a newer vehicle and did not need their product. My suggestion to them is don’t lie to people and do your jobs. Now they no longer answer phones they let them go to voice mail and say they will call you the next day. Don’t hold your breath...

Case ID [redacted] – Customer had policy for almost 2 years. Customer cancelled 2/29/2016 but did not provide odometer statement as instructed. We received odometer statement on 6/20/2016. Customer is scheduled to receive refund on 8/4/2016 via check.

Case #[redacted]This customer put a down payment on her policy in the amount of $195.00 on March 30th. She called back the same day to cancel due to buyer’s remorse. We processed her refund for the full amount of $195.00  on the next day March 31st. There should be no issue with this...

customer. This is not a valid complaint. She filed the complaint after the refund was already issued and we called her to let her know the refund was processed.

ON MAY 11, 2017 THIS CUSTOMER FILED A CLAIM FOR SPARK PLUGS AND ANNUAL MAINTENANCE (WHICH IS NOT PART OF THE SERVICE CONTRACT BUT RATHER NORMAL WEAR AND TEAR ITEMS), SO THE CLAIM WAS DENIED. CUSTOMER BECAME UPSET FOR THAT AND DECIDED TO CANCEL THE POLICY.ON  JUNE 6, 2017  EVEN THOUGH THE...

CUSTOMER NEVER SENT IN THE REQUESTED CANCEL DOCUMENTS PER THE CONTRACT, WE CANCELLED THE CONTRACT OUT IN GOOD FAITH AND STOPPED ANY FUTURE BILLING FROM OCCURRING. ON JUNE 6, 2017 WE ALSO REFUNDED HER  DOWNPAYMENT AMOUNT IN GOOD FAITH THAT SHE DID SEND IN THE CANCELLATION DOCUMENTS AND ODOMETER STATEMENT. TO DATE WE HAVE NOT RECEIVED THE REQUESTED CANCELLATION DOCUMENTS. ON OUR END WE DID MORE THAN WAS REQUIRED IN THIS CASE PRIOR TO EVEN GETTING DOCUMENTATION. WE ARE STILL WAITING FOR CUSTOMER TO SEND IN DOCUMENTS TO PROCEED FURTHER.

Still waiting for my refund from auto protection plus. I called and asked about my full refund with the representative said I shall receive my refund in April 16th but I still haven’t received anything so I am a bit concerned. I completed the requirement by mailing my cancelation request and I received a call back from the representative the it’s been confirmed that they received my cancellation. It would be better if they can be more consistent with what they say to customers especially when it comes to refunding people.

Case #: [redacted] – Customer did a chargeback through their credit card to receive the refund amount. Once a chargeback is initiated we do not process refunds due to double credit risk and the chargeback process cancels the need for the refund to be issued as the bank debits the funds from our...

account and returns them to the customer.

Case #: [redacted]- Customer is in our list to be issued a prorated refunded. We are in communication with our old merchant account regarding releasing the funds associated with this refund and have involved legal counsel. Per the merchant account admin this customer was refunded by them on...

6/8/16.

THIS CUSTOMER ORIGINALLY REQUESTED A CHECK REFUND INSTEAD OF REFUND TO CREDIT CARD. WHEN CUSTOMER WAS TOLD OF TIME FRAME TO RECEIVE CHECK VIA US MAIL, CUSTOMER THEN CHANGED REQUEST TO CREDIT CARD REFUND. THE REQUEST FOR CHANGE IN REFUND TYPE DELAYED THE REFUND AS THE CUSTOMER ALTERED THE ORIGINAL...

FORM OF REFUND DUE. THE CUSTOMER WAS ALREADY REFUNDED THE FULL AMOUNT OF $495 ON AUGUST 31ST.

This customer has already been refunded in the amount of $995.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A letter along with the packet was returned a few days after it was received.

Case #[redacted] This customer has already been refunded in the amount of $295.00.

I spoke to [redacted] from Auto Protection Plus today. They agreed to reimburse me in full for my cancelled policy only after I amend my complaint to show my complaint has been resolved. When I initially wrote my complaint, I stated I would be satisfied if I was reimbursed in full. Therefore,...

I am writing you to see if you could change the status of my complaint to resolved and send me some form of confirmation that I could send to Auto Protection Plus to receive my reimbursement.Thank you for your attention to this matter.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I did not "refuse" to send in the cancellation notice -- I don't understand the basis of their statement since I verbally agreed to send in the cancellation notice and even called multiple times to ask the business for clarifying instructions.  The cancellation form was sent on the Monday after I submitted my Revdex.com complaint but now they are claiming they never received it.I resolved the issue with my bank (thankfully), although I am still very unhappy with my experience as a Auto Protection Plus customer -- especially now as they are making false claims about my cooperation with their cancellation policy.I don't think further action is necessary by the Revdex.com.  Thank you for your help in this matter.Best Regards,[redacted]

MANAGEMENT HAS LISTENED TO THE RECORDED CALL AND THIS CUSTOMER WAS TOLD "YOU CAN TAKE THIS VSC TO ANY BMW DEALERSHIP", WHICH HE CAN. WE HAVE TENS OF THOUSANDS OF SATISFIED BMW CUSTOMERS. WE DO NOT REPRESENT OUR COMPANY AS THE DEALERSHIPS HOWEVER THE POLICIES THAT WE SELL ARE EVEN SOLD BY SOME DEALERSHIPS NATIONWIDE. MR [redacted] WILL RECEIVE HIS REFUND PER THE ADMINS REFUND PROCEDURE AS INDICATED FULLY IN HIS POLICY BOOKLET.