Hi I saw all the negative reviews on this company a day after I purchased my superchips ftuner which was purchased feb 7th after dealing with a recent purchase with another company that looked similar had the same deals so I will admit I was a bit scared about sending them $of my hard earned money so I called and unlike the other company they actually answered I was amazed so I kinda felt good about the return so I asked them to return the item so I could get something else later that day I noticed that didn't have it on the site so I talked to the live chat rep and informed him that I would just like my money back because they didn't carry the item so they cancelled the order and told me that they will try to stop it but its not guaranteed that it will be stopped from shipping since it is a fast shipped item I got a bit scared because everything they were doing I recently heard from the other company but then they hit me with a deal that sounded great they told me if it ships when you receive it we will send you a label you wont pay anything out of pocket and that they actually carried the other item which was the newest and latest version out there and that they would return the old one as soon as the shipping company had logged that I have received the package and sent it back once that was logged they immeditately would ship the new order and I would pay the same price as the old order so I was like ok lets do it old (old order was $free shipping- new order was $369.95) they gave me a $discount out of the kindness of their hearts (new order total $349.00-free shipping) so when I got the package with the old order on feb 10th,I told them I had gotten it they emailed me a label I taped it to the box called fedex scheduled a pickup for feb 11th, couldnt ship it any faster then that since it was fedex ground for return so I was able to send it back on the 11th I called them and told them that fedex had just picked it up no longer then seconds then verified that info and said ok we will return the old order and use the funds from that order to pay the new one and it will ship on the 11th if not the 12th of February I said ok I didn't mind the wait since the order was with free fedex 2day shipping got an email while at work saying it shipped looked at the tracking number and saw the expected ship date of the new order was feb 12th I was astounded sure enough on the 12th I got the new package with my brand new tuner works great was still sealed in the box I am honestly happy with their customer service,shipping choices,products,packaging so my experience overall 10000000000000/ Thanks AutoAnything! and to the people that read this whole reveiw thanks for taking the time for reading this long reveiw
Revdex.com, The customer received 20% off yesterday and was emailed for their recordsThey will see the $refund on their credit card within 3-business days Regards, [redacted] AutoAnything Customer Service Manager
Dear Mr [redacted] , We apologize that your order was canceled due to the inadvertent error, and your original payment method has been credited accordinglyWe credited your [redacted] account Monday, 3/31/ [redacted] may take 5-business days to process We appreciate your understanding and want you to know that we will not be undersold on [redacted] or any other products per our Low Price Guarantee policy ( [redacted] )We sincerely apologize for any inconvenience this may cause, but Airaid dictates the price that all distributors may sell their products Our website also states the following: Changes and Corrections to the Site or Services AutoAnything enhances and updates its Site and Services oftenWe may change or discontinue the Site or any Services, with or without notice to youAutoAnything reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior noticeSuch errors, inaccuracies or omissions may relate to pricing or availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability [redacted] We have offered you a discount on an eligible brand, but are unable to violate [redacted] set pricing Should you have any questions or concerns, please feel free to give us a call at [redacted] Sincerely, AutoAnything Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will except a partial refund for the defective product you sent or you can ship me the [redacted] part # [redacted] and THEN I will ship back the original grill guard in that one box Regards, [redacted]
[redacted] , Our Sales manager called the customer back on 4/4/and informed the customer that due to the pricing error on our website we will honor the price he sawWe ended up discounting the order $147, which brought the total price down to $The customer is getting the price he saw and was informed by us that this was resolved over the phoneRegards, ***
Revdex.com, We provided the customer with a full refund in the amount of $on 2/10/The customer should see the refund by now on her statement with her credit cardWe have a successful transaction number for our bank to the customer’s credit card companyEverything is good on our endRegards, [redacted] ***i [redacted] Contact Center Manager Customer Satisfaction T: (858) 569-x| F: (858) 569-E: [redacted] Convoy Ct, Ste San Diego, CA www.autoanything.com
Dear ***, 10px 20px;">Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience with this order We have confirmed with [redacted] that the part you have ordered does not actually come with an additional leaf spring as shown in the imageI will be requesting a return authorization number from the warehouse, once we have authorization to return the item, we will email you a prepaid [redacted] label to return the item for a full refund To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM [redacted] AutoAnything Customer Service Manager
Revdex.com, We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent outWe have also provided the customer a 5% discount due to the inconvneince we have causd Good day, [redacted] My sincerest apologies for the inconvenience you have had with the replacement parts of your running boardsWe finally have a tracking number for you Your tracking number is [redacted] and it has an estimated shipping date by 01/07/You may confirm said information by accessing the following link
Dear Mr [redacted] , We are sorry that your purchase was not to your satisfaction Due to the installation of the part, we are unable to allow a return or replacement be sent If items are damaged in transit, we are happy to replace the product In this case, you did not notify us of the damage until after you had installed part of the product If the product is installed, we cannot allow a return and cannot file a damage claim with *** We see you have filed a chargeback We will work with your credit card company to settle the transaction If you have any other questions or inquires, please contact AutoAnything Customer Service at ###-###-#### Regards, AutoAnything Customer Service
Revdex.com, The reason we denied the return is because the customer installed the lightsWe have no way to determine how the lights were damaged once the customer installs the itemIf the item had not been installed we could have filed a damage claim with the shipping company and provided a replacement partWe do not have a way to determine who damaged the part once installed and therefore are unable to file a damage claim or a return at this pointOur website states our return policy belowWe would be happy to provide the customer a discount on a new set of headlights if interestedAutoAnything's Return Policy as stated on [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI did recieve another ***, however , it was exactly the same as the first oneIt is still not as advertised: no finished edgeNot custom contoured to match the van's cargo area contours, not the same as in the I picture Regards, [redacted]
Dear Revdex.com, We have been working with the customer and have issued a courtesy refund in the amount of $to get the rotors resurfaced If there are any further questions or concerns, please contact AutoAnything Customer Service at [redacted] AutoAnything Customer Service
Revdex.com, I understand the customer is upset, we can offer a $discount since we are not able to file a damage claim due to the BOL being signed by the customerPlease let me know if the customer is willing to accept the discount Thank you, [redacted] AutoAnything Customer Service Manager
Dear Revdex.com, Unfortunately, we are unable to refund any funds on this order Mr [redacted] installed the rotors, which make them non-returnable However, the manufacturer, [redacted] ***, will warranty the rotors and have offered to pay for his return shipping All warranties are at the discretion of the manufacturer's inspection Our website clearly states in our "Large Print" disclosures that "Authorized items must be returned with all original packaging, paperwork and parts in new and unused conditionItems not returned in the above condition will fail inspection and a refund will not be issued." Also, "AutoAnything will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances." We have communicated with [redacted] and they have disclosed the warranty process to Mr [redacted] , as has AutoAnything Our manufacturing partner is happy to send a replacement if there is any defect found during their inspection AutoAnything Customer Service
Dear [redacted] , Thank you for contacting AutoAnything.com I apologize for any inconvenience this may have caused you The wheels you have ordered were verified for fitment with the factory specifications Once the brake rotors and pads have been replaced with aftermarket sport rotors and pads, these are no longer within factory specificationsI sincerely apologize for this inconvenience, these items are not eligible for return or exchange at this point but we will be happy to offer you a discount of $as a refund to your original form of payment In order to make clearance for the new rotors and pads, we recommend a small spacer to fit between the rotor and the wheel mounting surface If you need any further assistance, please do not hesitate to contact us [redacted] AutoAnything Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My credit card company said they are reviewing the issue We have not been told that I will receive my money back I was told that my credit card company is awaiting a response from autoanything I will contact my credit card company to check the status and return to this site and document my findings In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any Regards, [redacted] ***
I want to start and say this is a negative complaint against AutoanythingI recently was about to purchase some new Spyder head light new low / high led kits to total about $which is quite a bit for headlights Anyway I chatted with one of there agents on the site and he quoted me $for just my Spyder headlights which included discounts and stuff so I thought that's a great deal, cant pass it up I started placing my order like entering credit card info, shipping info and everything else you have to enter before you buy I was on the very last of the order all I had to do was submit my order and it was shipping out, just before I submitted I noticed the bulbs for my low beam were for a Acura so that's weird I have a ram truck, so I opened a chat and talked with another agent he said those do work for my truck and so I thought ok no problem Here's where my complaint comes in, the agent noticed I was getting a great deal on these He even said himself as employees they cant get them for that price, he claimed the price expired even though everything went through on my order form and said nothing of expired, so he jumped into my order form and charged me $more for something that I was already told that's what I would pay So I didn't buy a thing since I was getting blown over like that As a business that's something you don't do especially when I have pics of my order with the $Spyder headlights on it So I encourage people if you buy from them make sure you don't get screwed over like I did, because it sounds like the agent was more upset I was getting a great deal Anyway good luck with that site, will not be recommending id go to Realtruck.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in great detail in my complaint, this exhaust kit IS in new and unused condition, even though it was installed on my car for ONLY FIVE days There are NO signs of usage, NO discoloration, NO scratches on this exhaust kit, and the ONLY way I knew if this exhaust kit performed as advertised (which it did NOT) was to install the kit and drive the car! There are many other complaints on [redacted] for poor Customer Service like this from AutoAnything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] --------------------------------------------------------------------------------...⇄ To Revdex.com 7/10/I have attached copies of email conversations to AutoAnything on 7/8/at 1:02:p.mand then again email conversations on same day 7/8/at 4:28:p.mIn these conservations it was clearly known that AutoAnything was not going to pay for a return shipping label for return the wheels that were not the correct wheels I orderedAnd since I could not afford to return the wheels that were the wrong wheels they sent to meAnd after my Jeep had been sitting in Imperssive Auto Garage for days waiting for my wheel problem to be resolvedThe garage had put a new lift kit on and had my new tires sitting thereThe garage needed the wheels Anyway since I could not reslove anything with "AUTOANYTHING", I went ahead and put the wheels on my JeepI had no choice but to keep the wheels I "DID NOT ORDER" and "THEY WERE THE WRONG WHEELS"Any I was clearly unhappy with the incorrect wheels that AutoAnything sent to me I feel AutoAnything should compensate me $for all my problems! I am sure this would have been the cost of the return label they were finally going to send after way to many emailsAll of my emails have proven I was 100% correctThe order confirmation showed the wheels I orderedThen with me having to go through the horrible service was un called forThey have lost my businessMy next order of a Body Armor Front bumper I will be ordering from someone else!!!! Very UnHappy Customer, [redacted]
Revdex.com, The customer called us stating they received a defective exhaust from us and in good faith we authorized a warranty return authorization number to the customerOur website states that we will not provide the return postage for any warranty returns, it is our policyHowever we agreed to reimburse the customer the $shipping they paid as a one time customer courtesyHowever, when the warehouse inspected the exhaust they determined the part was not defectiveAfter testing the returned exhaust, we determined the part was in good working condition so we failed the warranty return and informed the customer the part was not defectiveAfter reviewing the notes, photos, and customer calls I have decided I will reimburse the customer in the amount of $for the exhaust he returned as a one time customer courtesy, however we will not reimburse the shippingWe feel that this is fair since we are agreeing to provide a full refund on a part that was not defective and has been used owe are no longer able to resell the item Regards, [redacted] AutoAnything
Hi I saw all the negative reviews on this company a day after I purchased my superchips ftuner which was purchased feb 7th after dealing with a recent purchase with another company that looked similar had the same deals so I will admit I was a bit scared about sending them $of my hard earned money so I called and unlike the other company they actually answered I was amazed so I kinda felt good about the return so I asked them to return the item so I could get something else later that day I noticed that didn't have it on the site so I talked to the live chat rep and informed him that I would just like my money back because they didn't carry the item so they cancelled the order and told me that they will try to stop it but its not guaranteed that it will be stopped from shipping since it is a fast shipped item I got a bit scared because everything they were doing I recently heard from the other company but then they hit me with a deal that sounded great they told me if it ships when you receive it we will send you a label you wont pay anything out of pocket and that they actually carried the other item which was the newest and latest version out there and that they would return the old one as soon as the shipping company had logged that I have received the package and sent it back once that was logged they immeditately would ship the new order and I would pay the same price as the old order so I was like ok lets do it old (old order was $free shipping- new order was $369.95) they gave me a $discount out of the kindness of their hearts (new order total $349.00-free shipping) so when I got the package with the old order on feb 10th,I told them I had gotten it they emailed me a label I taped it to the box called fedex scheduled a pickup for feb 11th, couldnt ship it any faster then that since it was fedex ground for return so I was able to send it back on the 11th I called them and told them that fedex had just picked it up no longer then seconds then verified that info and said ok we will return the old order and use the funds from that order to pay the new one and it will ship on the 11th if not the 12th of February I said ok I didn't mind the wait since the order was with free fedex 2day shipping got an email while at work saying it shipped looked at the tracking number and saw the expected ship date of the new order was feb 12th I was astounded sure enough on the 12th I got the new package with my brand new tuner works great was still sealed in the box I am honestly happy with their customer service,shipping choices,products,packaging so my experience overall 10000000000000/ Thanks AutoAnything! and to the people that read this whole reveiw thanks for taking the time for reading this long reveiw
Revdex.com, The customer received 20% off yesterday and was emailed for their recordsThey will see the $refund on their credit card within 3-business days Regards, [redacted] AutoAnything Customer Service Manager
Dear Mr [redacted] , We apologize that your order was canceled due to the inadvertent error, and your original payment method has been credited accordinglyWe credited your [redacted] account Monday, 3/31/ [redacted] may take 5-business days to process We appreciate your understanding and want you to know that we will not be undersold on [redacted] or any other products per our Low Price Guarantee policy ( [redacted] )We sincerely apologize for any inconvenience this may cause, but Airaid dictates the price that all distributors may sell their products Our website also states the following: Changes and Corrections to the Site or Services AutoAnything enhances and updates its Site and Services oftenWe may change or discontinue the Site or any Services, with or without notice to youAutoAnything reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior noticeSuch errors, inaccuracies or omissions may relate to pricing or availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability [redacted] We have offered you a discount on an eligible brand, but are unable to violate [redacted] set pricing Should you have any questions or concerns, please feel free to give us a call at [redacted] Sincerely, AutoAnything Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will except a partial refund for the defective product you sent or you can ship me the [redacted] part # [redacted] and THEN I will ship back the original grill guard in that one box Regards, [redacted]
[redacted] , Our Sales manager called the customer back on 4/4/and informed the customer that due to the pricing error on our website we will honor the price he sawWe ended up discounting the order $147, which brought the total price down to $The customer is getting the price he saw and was informed by us that this was resolved over the phoneRegards, ***
Revdex.com, We provided the customer with a full refund in the amount of $on 2/10/The customer should see the refund by now on her statement with her credit cardWe have a successful transaction number for our bank to the customer’s credit card companyEverything is good on our endRegards, [redacted] ***i [redacted] Contact Center Manager Customer Satisfaction T: (858) 569-x| F: (858) 569-E: [redacted] Convoy Ct, Ste San Diego, CA www.autoanything.com
Dear ***, 10px 20px;">Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience with this order We have confirmed with [redacted] that the part you have ordered does not actually come with an additional leaf spring as shown in the imageI will be requesting a return authorization number from the warehouse, once we have authorization to return the item, we will email you a prepaid [redacted] label to return the item for a full refund To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM [redacted] AutoAnything Customer Service Manager
Revdex.com, We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent outWe have also provided the customer a 5% discount due to the inconvneince we have causd Good day, [redacted] My sincerest apologies for the inconvenience you have had with the replacement parts of your running boardsWe finally have a tracking number for you Your tracking number is [redacted] and it has an estimated shipping date by 01/07/You may confirm said information by accessing the following link
Dear Mr [redacted] , We are sorry that your purchase was not to your satisfaction Due to the installation of the part, we are unable to allow a return or replacement be sent If items are damaged in transit, we are happy to replace the product In this case, you did not notify us of the damage until after you had installed part of the product If the product is installed, we cannot allow a return and cannot file a damage claim with *** We see you have filed a chargeback We will work with your credit card company to settle the transaction If you have any other questions or inquires, please contact AutoAnything Customer Service at ###-###-#### Regards, AutoAnything Customer Service
Revdex.com, The reason we denied the return is because the customer installed the lightsWe have no way to determine how the lights were damaged once the customer installs the itemIf the item had not been installed we could have filed a damage claim with the shipping company and provided a replacement partWe do not have a way to determine who damaged the part once installed and therefore are unable to file a damage claim or a return at this pointOur website states our return policy belowWe would be happy to provide the customer a discount on a new set of headlights if interestedAutoAnything's Return Policy as stated on [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI did recieve another ***, however , it was exactly the same as the first oneIt is still not as advertised: no finished edgeNot custom contoured to match the van's cargo area contours, not the same as in the I picture Regards, [redacted]
Dear Revdex.com, We have been working with the customer and have issued a courtesy refund in the amount of $to get the rotors resurfaced If there are any further questions or concerns, please contact AutoAnything Customer Service at [redacted] AutoAnything Customer Service
Revdex.com, I understand the customer is upset, we can offer a $discount since we are not able to file a damage claim due to the BOL being signed by the customerPlease let me know if the customer is willing to accept the discount Thank you, [redacted] AutoAnything Customer Service Manager
Dear Revdex.com, Unfortunately, we are unable to refund any funds on this order Mr [redacted] installed the rotors, which make them non-returnable However, the manufacturer, [redacted] ***, will warranty the rotors and have offered to pay for his return shipping All warranties are at the discretion of the manufacturer's inspection Our website clearly states in our "Large Print" disclosures that "Authorized items must be returned with all original packaging, paperwork and parts in new and unused conditionItems not returned in the above condition will fail inspection and a refund will not be issued." Also, "AutoAnything will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances." We have communicated with [redacted] and they have disclosed the warranty process to Mr [redacted] , as has AutoAnything Our manufacturing partner is happy to send a replacement if there is any defect found during their inspection AutoAnything Customer Service
Dear [redacted] , Thank you for contacting AutoAnything.com I apologize for any inconvenience this may have caused you The wheels you have ordered were verified for fitment with the factory specifications Once the brake rotors and pads have been replaced with aftermarket sport rotors and pads, these are no longer within factory specificationsI sincerely apologize for this inconvenience, these items are not eligible for return or exchange at this point but we will be happy to offer you a discount of $as a refund to your original form of payment In order to make clearance for the new rotors and pads, we recommend a small spacer to fit between the rotor and the wheel mounting surface If you need any further assistance, please do not hesitate to contact us [redacted] AutoAnything Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My credit card company said they are reviewing the issue We have not been told that I will receive my money back I was told that my credit card company is awaiting a response from autoanything I will contact my credit card company to check the status and return to this site and document my findings In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any Regards, [redacted] ***
I want to start and say this is a negative complaint against AutoanythingI recently was about to purchase some new Spyder head light new low / high led kits to total about $which is quite a bit for headlights Anyway I chatted with one of there agents on the site and he quoted me $for just my Spyder headlights which included discounts and stuff so I thought that's a great deal, cant pass it up I started placing my order like entering credit card info, shipping info and everything else you have to enter before you buy I was on the very last of the order all I had to do was submit my order and it was shipping out, just before I submitted I noticed the bulbs for my low beam were for a Acura so that's weird I have a ram truck, so I opened a chat and talked with another agent he said those do work for my truck and so I thought ok no problem Here's where my complaint comes in, the agent noticed I was getting a great deal on these He even said himself as employees they cant get them for that price, he claimed the price expired even though everything went through on my order form and said nothing of expired, so he jumped into my order form and charged me $more for something that I was already told that's what I would pay So I didn't buy a thing since I was getting blown over like that As a business that's something you don't do especially when I have pics of my order with the $Spyder headlights on it So I encourage people if you buy from them make sure you don't get screwed over like I did, because it sounds like the agent was more upset I was getting a great deal Anyway good luck with that site, will not be recommending id go to Realtruck.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in great detail in my complaint, this exhaust kit IS in new and unused condition, even though it was installed on my car for ONLY FIVE days There are NO signs of usage, NO discoloration, NO scratches on this exhaust kit, and the ONLY way I knew if this exhaust kit performed as advertised (which it did NOT) was to install the kit and drive the car! There are many other complaints on [redacted] for poor Customer Service like this from AutoAnything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] --------------------------------------------------------------------------------...⇄ To Revdex.com 7/10/I have attached copies of email conversations to AutoAnything on 7/8/at 1:02:p.mand then again email conversations on same day 7/8/at 4:28:p.mIn these conservations it was clearly known that AutoAnything was not going to pay for a return shipping label for return the wheels that were not the correct wheels I orderedAnd since I could not afford to return the wheels that were the wrong wheels they sent to meAnd after my Jeep had been sitting in Imperssive Auto Garage for days waiting for my wheel problem to be resolvedThe garage had put a new lift kit on and had my new tires sitting thereThe garage needed the wheels Anyway since I could not reslove anything with "AUTOANYTHING", I went ahead and put the wheels on my JeepI had no choice but to keep the wheels I "DID NOT ORDER" and "THEY WERE THE WRONG WHEELS"Any I was clearly unhappy with the incorrect wheels that AutoAnything sent to me I feel AutoAnything should compensate me $for all my problems! I am sure this would have been the cost of the return label they were finally going to send after way to many emailsAll of my emails have proven I was 100% correctThe order confirmation showed the wheels I orderedThen with me having to go through the horrible service was un called forThey have lost my businessMy next order of a Body Armor Front bumper I will be ordering from someone else!!!! Very UnHappy Customer, [redacted]
Revdex.com, The customer called us stating they received a defective exhaust from us and in good faith we authorized a warranty return authorization number to the customerOur website states that we will not provide the return postage for any warranty returns, it is our policyHowever we agreed to reimburse the customer the $shipping they paid as a one time customer courtesyHowever, when the warehouse inspected the exhaust they determined the part was not defectiveAfter testing the returned exhaust, we determined the part was in good working condition so we failed the warranty return and informed the customer the part was not defectiveAfter reviewing the notes, photos, and customer calls I have decided I will reimburse the customer in the amount of $for the exhaust he returned as a one time customer courtesy, however we will not reimburse the shippingWe feel that this is fair since we are agreeing to provide a full refund on a part that was not defective and has been used owe are no longer able to resell the item Regards, [redacted] AutoAnything