Revdex.com, We apologize the customer is not satisfied with the sound of the exhaustWe try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are orderingUnfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customerWe want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use itWith that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read itWe cannot re-sell an exhaust system that has been installed and this is the case for this customerWe have already issued the customer a $credit back to their credit card for this Our return Policy taken directly from our website ( [redacted] ): Regards, [redacted] Customer Service
Revdex.com, I have reviewed the customer's orderThe customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight TruckWhen an item ships out via Freight there are special delivery laws that are beyond our controlBy law the freight company has to allow the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as isSo if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claimDue to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight lawsOn 11/we emailed this customer informing him of the freight lawsThe customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded) Even though we did our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibilityThe customer has refunded our $credit Regards, [redacted] AutoAnything Contact Center Manager
Revdex.com, I have reviewed the customer's order and we have agreed to pay the return shipping for the wheel orderThe customer is not paying anything out of pocket for the returnThe customer will be receiving a full refund for his return Regards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company claimed to not have the item on sale as I stated however in the attached screen shot I will show that it was in fact offered by them for the price of freeIt is my understanding that a company must honor any advertised price Regards, [redacted] ***
[redacted] , This is the first time I am seeing this complaintIn fact, it has been serval weeks since one has come throughI apologize, if I had received it earlier I would have repliedWe have resolved this issue, on 3/29/we refunded the customer in the amount of $back to the [redacted] credit cardThe customer should have received the credit back by nowAre they saying they have not? [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It does not state anywhere on your price match policy about a part numberI suggest you review your policyAs for the identical item the truck is also pictured on the websiteYou could always call the company and check if the part is the same number as I did when talking to your sales person Regards, [redacted] ***
Revdex.com, While we do not have control as to what [redacted] shows online we are willing to give the customer a discount for the inconvenienceWe are unable to sell this part for $69.99, the part the customer needs for their Nissan Xterra is retailed for $416.95, we would be willing to sell this to the customer at 20% off which will bring it down to $free shipping and no tax Regards, ***
Revdex.com, We would like to apologize for the inconvenience we have caused this customerAfter the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the customer by sending these out when they just discovered the issue and knew the customer would have to end up sending them backThey tested it and it failed so they could not send this to the customer until they fixed the issueWe did not feel comfortable selling this until we heard back and we proactively cancelled the orderWe understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehiclethe customer has been refunded in full for the order Regards, [redacted] AutoAnything Customer Service
Dear Mr [redacted] , 0pt;"> I received your Revdex.com Complaint today and I left you a voice message I want to apologize for your experience as this is not a situation I see you spoke to some of the Supervisors and were given discounts along the way I know this does not make up for your experience I would like to offer you to keep the Rocker Panels, and refund the remainder of what you paid (the balance left after the previous discount refunds) You may do what you like with the product - install it, sell it, give it away I know this does not make up for the time you spent calling us or for the negative experience In addition, if you ever want to purchase anything again in the future, I will give you a generous discount and handle the transaction personally I have initiated the refund today Feel free to contact me at the number below if you have any questions Regards, [redacted] Customer Service Manager T: ###-###-#### | F: ###-###-#### E: [redacted] @autoanything.com
I just want to say that this is a good business and sometime they will mess up I ordered a car cover and with a center speaker for my car I waited about a week and I got a email saying it was delivered and and I looked where it was delivered to and it was clear across united states to a military base I look at my shipping address and it was correct so ups messed up and the support said they would fix it They asked what cover it was and they would ship me a new one because of the error About a week later I got the new cover and it ended up being the wrong cover with out the center speaker But I could not send it back because when I opened it, the warranty part was ripped off and was in the boxIm guessing that when they were shipping, they acceditly ripped off the warrenty part with the recite and just shoved in the box thinking it was the right cover I guessbut anyways days later im guess the military base must of corrected the wrong delivery and sent me my first cover I ordered what when I looked I was the right one And I was happy to get it I called the support people and told them that I got the correct cover in the mail and that I had a extra cover that the support sent me that some reason that the tag was ripped off They told me sorry that they can't take the order back if the warranty is ripped off Well i'm fine that I can't send the cover back but I was charged for the seconded order that I can't get my extra dollars they charged me, but i'm fine with that It's been almost a months and I got on to order some new car matts I looked at my shipping to check up on my package and I seen that I had the two dash covers and thought I had to write a review to tell people that sometimes they mess up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear My issue is that I was told and it was verified with your customer service representative that these wheel would workDry fit or not this company sold me a product they knew would not work Regards, [redacted]
Dear Mr [redacted] , We have proactively refunded your card We have not received the dispute from your credit card company yet However, we have initiated the refund of $to your VISA card today Please allow VISA 5-business days to process the refund If you have any other questions or concerns, please contact us at ###-###-#### AutoAnything Customer Service
Revdex.com, The customer is stating we advertised a price of $on [redacted] If you put a part number in [redacted] it will state the starting price for the partEach part we sell is vehicle specific, so the price for the part will vary depending on the customer's year, make, and modelWhile we do not have control on what prices are listed on [redacted] we do have 100% control of the prices on our websiteIf the customer was to enter the year, make, and model of his vehicle our website ( [redacted] ) the part that he will need for his specific vehicle will populate the correct priceWe do sell that part for $for a specific vehicle type but if the customer were to order it, it would not fit, because it is for a completely different vehicle typeWe offered the customer a great discount for the confusion but he declinedWe also offered to price match, we are the lowest price for this part currently online [redacted] does not give us control on how they present the data nor do they give us an opportunity to remove outdated dataOur website is accurate and does reflect the price ranges on the specific part depending on the vehicle.Regards, [redacted] Contact Center Manager AutoAnything.com
Dear Revdex.com, Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models We clearly disclose this on the photos, citing that they are sample images We will be happy to process a return for the wheels As our site states, a restocking fee and return shipping label fee will be assessed and subtracted from the refund In order to process a return, please contact AutoAnything Customer Service within days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-#### Regards, AutoAnything Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to attach a file with detailed response Each time I try it goes to an error page I have photos, receipts, emails to support my position that the business has sent me a broken part and also sent me two defective parts These first item should be replaced as a broken part they sent me The bumper lights should be replaced as a warranty item since they were defective I have tried to attach just a couple pictures and email from manufacturers rep since entire file won't load and that work either How can I send these? Regards, [redacted] Regards, [redacted]
Revdex.com, We apologize the customer is not satisfied with the sound of the exhaustWe try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are orderingUnfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customerWe want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use itWith that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read itWe cannot re-sell an exhaust system that has been installed and this is the case for this customerWe have already issued the customer a $credit back to their credit card for this Our return Policy taken directly from our website ( [redacted] ): Regards, [redacted] Customer Service
Revdex.com, I have reviewed the customer's orderThe customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight TruckWhen an item ships out via Freight there are special delivery laws that are beyond our controlBy law the freight company has to allow the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as isSo if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claimDue to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight lawsOn 11/we emailed this customer informing him of the freight lawsThe customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded) Even though we did our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibilityThe customer has refunded our $credit Regards, [redacted] AutoAnything Contact Center Manager
Revdex.com, I have reviewed the customer's order and we have agreed to pay the return shipping for the wheel orderThe customer is not paying anything out of pocket for the returnThe customer will be receiving a full refund for his return Regards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company claimed to not have the item on sale as I stated however in the attached screen shot I will show that it was in fact offered by them for the price of freeIt is my understanding that a company must honor any advertised price Regards, [redacted] ***
[redacted] , This is the first time I am seeing this complaintIn fact, it has been serval weeks since one has come throughI apologize, if I had received it earlier I would have repliedWe have resolved this issue, on 3/29/we refunded the customer in the amount of $back to the [redacted] credit cardThe customer should have received the credit back by nowAre they saying they have not? [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It does not state anywhere on your price match policy about a part numberI suggest you review your policyAs for the identical item the truck is also pictured on the websiteYou could always call the company and check if the part is the same number as I did when talking to your sales person Regards, [redacted] ***
Revdex.com, While we do not have control as to what [redacted] shows online we are willing to give the customer a discount for the inconvenienceWe are unable to sell this part for $69.99, the part the customer needs for their Nissan Xterra is retailed for $416.95, we would be willing to sell this to the customer at 20% off which will bring it down to $free shipping and no tax Regards, ***
Revdex.com, We would like to apologize for the inconvenience we have caused this customerAfter the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the customer by sending these out when they just discovered the issue and knew the customer would have to end up sending them backThey tested it and it failed so they could not send this to the customer until they fixed the issueWe did not feel comfortable selling this until we heard back and we proactively cancelled the orderWe understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehiclethe customer has been refunded in full for the order Regards, [redacted] AutoAnything Customer Service
Dear Mr [redacted] , 0pt;"> I received your Revdex.com Complaint today and I left you a voice message I want to apologize for your experience as this is not a situation I see you spoke to some of the Supervisors and were given discounts along the way I know this does not make up for your experience I would like to offer you to keep the Rocker Panels, and refund the remainder of what you paid (the balance left after the previous discount refunds) You may do what you like with the product - install it, sell it, give it away I know this does not make up for the time you spent calling us or for the negative experience In addition, if you ever want to purchase anything again in the future, I will give you a generous discount and handle the transaction personally I have initiated the refund today Feel free to contact me at the number below if you have any questions Regards, [redacted] Customer Service Manager T: ###-###-#### | F: ###-###-#### E: [redacted] @autoanything.com
I just want to say that this is a good business and sometime they will mess up I ordered a car cover and with a center speaker for my car I waited about a week and I got a email saying it was delivered and and I looked where it was delivered to and it was clear across united states to a military base I look at my shipping address and it was correct so ups messed up and the support said they would fix it They asked what cover it was and they would ship me a new one because of the error About a week later I got the new cover and it ended up being the wrong cover with out the center speaker But I could not send it back because when I opened it, the warranty part was ripped off and was in the boxIm guessing that when they were shipping, they acceditly ripped off the warrenty part with the recite and just shoved in the box thinking it was the right cover I guessbut anyways days later im guess the military base must of corrected the wrong delivery and sent me my first cover I ordered what when I looked I was the right one And I was happy to get it I called the support people and told them that I got the correct cover in the mail and that I had a extra cover that the support sent me that some reason that the tag was ripped off They told me sorry that they can't take the order back if the warranty is ripped off Well i'm fine that I can't send the cover back but I was charged for the seconded order that I can't get my extra dollars they charged me, but i'm fine with that It's been almost a months and I got on to order some new car matts I looked at my shipping to check up on my package and I seen that I had the two dash covers and thought I had to write a review to tell people that sometimes they mess up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear My issue is that I was told and it was verified with your customer service representative that these wheel would workDry fit or not this company sold me a product they knew would not work Regards, [redacted]
Dear Mr [redacted] , We have proactively refunded your card We have not received the dispute from your credit card company yet However, we have initiated the refund of $to your VISA card today Please allow VISA 5-business days to process the refund If you have any other questions or concerns, please contact us at ###-###-#### AutoAnything Customer Service
Revdex.com, The customer is stating we advertised a price of $on [redacted] If you put a part number in [redacted] it will state the starting price for the partEach part we sell is vehicle specific, so the price for the part will vary depending on the customer's year, make, and modelWhile we do not have control on what prices are listed on [redacted] we do have 100% control of the prices on our websiteIf the customer was to enter the year, make, and model of his vehicle our website ( [redacted] ) the part that he will need for his specific vehicle will populate the correct priceWe do sell that part for $for a specific vehicle type but if the customer were to order it, it would not fit, because it is for a completely different vehicle typeWe offered the customer a great discount for the confusion but he declinedWe also offered to price match, we are the lowest price for this part currently online [redacted] does not give us control on how they present the data nor do they give us an opportunity to remove outdated dataOur website is accurate and does reflect the price ranges on the specific part depending on the vehicle.Regards, [redacted] Contact Center Manager AutoAnything.com
Dear Revdex.com, Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models We clearly disclose this on the photos, citing that they are sample images We will be happy to process a return for the wheels As our site states, a restocking fee and return shipping label fee will be assessed and subtracted from the refund In order to process a return, please contact AutoAnything Customer Service within days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-#### Regards, AutoAnything Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried to attach a file with detailed response Each time I try it goes to an error page I have photos, receipts, emails to support my position that the business has sent me a broken part and also sent me two defective parts These first item should be replaced as a broken part they sent me The bumper lights should be replaced as a warranty item since they were defective I have tried to attach just a couple pictures and email from manufacturers rep since entire file won't load and that work either How can I send these? Regards, [redacted] Regards, [redacted]