We apologize that you are not happy with the resolution We can email or mail you an invoice detailing the cost of the wheels if you would like to resell them yourselfAt this time we are unable to process a return if the parts have been installed Our return policy is clearly stated on our website AutoAnything Customer Service
DO NOT - I REPEAT DO NOT ORDER ANYTHING FROM THIS COMPANYThe customer service is terribleThe products are TERRIBLEOnce you open the package it's yours no matter what the problem isIt took forever to get the products and once I did they were defectiveSince I had taken it out of the package I was pretty much screwed I should have just driven down the road and thrown my out of the window Maybe someone would have gained some pleasure from finding it because all I have to show for it is a pile of crap chrome trim
There is a chance I guess that if you ordered something that was actually "in stock" as it said it was, and there were no screw ups then maybe you could have a good experienceIf, however, there is any aspect of your order that requires them to be efficient, competent and exercise followup then you're solI had to return a Christmas present my wife ordered and it's now Feb and they still haven't shipped anything to meEvery time I call there is some reason the order hasn't been processedAnd they were paid back in DecemberIt's ridiculousIf you can, find what you need somewhere else
Revdex.com, The customer placed the order for the seat covers on 11/29/On our website, our return policy states you have days to return something, unless it is the holiday season, you have daysin this case the customer purchased the item during our extended day return policy but it has been months since the customer has received the item so we are not able to allow a return or exchange [redacted] ***
I purchased a RetraxPro tonneau cover from AutoAnything in Dec and all was well for about a year Then I experienced some minor hail damage which caused the cover to start leaking I understand that this is not warrantied and didn't expect anything I have also owned a Retrax tonneau cover that survived several hail storms with no problems Now we get to the problem I wanted to leave a product review so other customers could know the differences and possibly avoid the same problem I had with the Pro model cover Guess what? The ONLY opportunity AutoAnything provides for product reviews is by a 3rd party and is emailed to SOME customers approximately 2-weeks after the product is received 2-WEEKS! Really? How am I supposed to evaluate a product like a tonneau cover in 2-weeks? This is obviously a just a good means to guarantee lots of positive product reviews and suppress true customer opinions The response I received from customer service was basically "that's our policy, sorry too bad" They clearly are not concerned with good customer relations I will most definitely be taking my business elsewhere
Decided to leave feedback after getting no where with your customer service agentsI order a dash mat for my new car (keep in mind this is my 2nd dash mat from you guys as I also ordered one for my other car as well) and when I went to install it, I found there was a large cut out in the middle of the dash, like for some sort of storage compartment top or somethingWell my car doesn't have a storage compartment and I expected it to be flat without this cut outAfter speaking with your rep to discuss why it appears I got the incorrect cutout, they advised me that the cut out was there to allow the airbag on the passenger side to deploy (I KID YOU NOT!!)Really? Airbag need an opening in the dash mat cover to deploy? Do you think I'm stupid? Anyway, now that I want to return the dash mat and buy another one from a manufacture that actually has the right design for my car, they are now insisting that I pay the $return shipping fee! It's not the right mat for my car and the lies and excuses that you are stating of why it is the right mat is unbelievable and crazyI'll never order another thing from you guys again, you just lost a customer for lifeI hope others avoid you guys too
Revdex.com, The have been in constant communication with this customer and have resolved the issueEverything on our end is resolved, thank you for the follow up Regards, ***
Dear Mr [redacted] , We will be happy to assist you with the return We sent you an email on how to complete this return last week on 9/18, with no response All return shipping costs are the responsibility of the customer since there was no error by AutoAnything Our return policy clearly states that we do not provide free shipping for returns, only for the shipment to youThis order was placed on the website with no assistance from our product experts If you would like to find the correct bars for your vehicle by speaking with a product expert, we can consider discounting the cost of return shipping Please contact AutoAnything customer service for any further assistance Return policy The vast majority of products available at AutoAnything are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition To initiate a return, a Return Authorization Number (RA#) must be requested within days of receipt of the productWhen shipping the return, this RA# must be clearly labeled on the packageItems returned without an RA# are not eligible for refund or exchange Return Procedure Contact an AutoAnything Customer Care Specialist at ###-###-#### and select the "Returns" option (#4) Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions Clearly write and/or affix the RA# on the package and return to the address specified in the email Unless the return is due to manufacturer defect or AutoAnything error, the customer is responsible for return shipping costsFor your convenience, AutoAnything offers discounted return shipping labelsShould you choose this option, the cost of the label will be deducted from the refund amount The original method of payment used to place the order will be credited the purchase price, excluding return shipping costsAutoAnything will send a confirmation email once the refund has been issuedPlease allow 5-business days for your bank to process the credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I already gave this information to the sales person when I contacted them about the refundThe person kept coming up with different problemsI will also include a copy of the conversation I had with the person I spoke to: Chat Transcript08:10:[***] Price adjustment 08:10:[ [redacted] *] Welcome to AutoAnythingMy name is [redacted] *How may I help you today? 08:11:[***] Hi Just found Sportwrap [redacted] I ordered cheaper from [redacted] s.com 08:11:[***] I ordered it from you guys about weeks ago and would like to get the adjustment 08:12:[ [redacted] *] Do you have an order number? 08:12:[***] They have it for $1, 08:12:[***] [redacted] 08:13:[ [redacted] *] One moment please 08:14:[ [redacted] *] I see your total cost was $1, Let me check [redacted] s.com What is your zip code? 08:15:[***] Actually My mistake they have it for $ 08:15:[***] [redacted] 08:16:[ [redacted] *] Do you have a link for the [redacted] on their website? 08:17:[***] [redacted] 08:19:[ [redacted] *] One moment please 08:19:[ [redacted] *] ***, we can do price match it! 08:19:[***] oksounds good to me 08:20:[ [redacted] *] Perfect 08:20:[ [redacted] *] You can expect a refund of the diffrence within 3-business days 08:20:[ [redacted] *] Was I able to address all of your needs today? 08:21:[***] how much was the refund? 08:21:[ [redacted] *] $ 08:22:[***] No It is supposed to be $ 08:22:[ [redacted] *] One moment 08:22:[***] I paid $ 08:22:[***] They have it for $ 08:23:[ [redacted] *] RightOne moment 08:23:[***] the difference should be $ 08:23:[***] How did you get $ 08:24:[ [redacted] *] That was incorrect *** 08:24:[ [redacted] *] Please give me one moment 08:29:[ [redacted] *] ***, because of the discount applied to your purchase, $would be the difference That's what we can refund to you, and you'll have it within 3-business days 08:29:[***] what discount? 08:30:[***] im not sure what you are talking aboutI paid $for the [redacted] 08:31:[***] another site has it for $ 08:32:[***] I didnt get a discount for the [redacted] 08:33:[ [redacted] *] You paid $1,for your purchase You were then refunded $37.19, and an additonal $The $was split between the [redacted] and the *** 08:33:[ [redacted] So there difference leftover would be $ 08:34:[***] No No Nothe $was because you sent me the [redacted] without the Headliner and the keyless entry that I orderedYou guys sent me the wrong ***That was a credit for the hassel of me calling and not getting what I orderedYou better go check the notes 08:35:[ [redacted] *] The Headliner was free, so we had to take $off the [redacted] *** When we provide a discount, we have to take it from something, and in this case it was the [redacted] *** 08:36:[***] well that is not right 08:36:[ [redacted] *] ***, I do apologize, but our system is not designed to credit you back more than what you paid 08:37:[***] but I paid $ 08:37:[ [redacted] *] However, I'd be more than happy to take the $off and refund that to you 08:38:[ [redacted] *] You originally paid the $1093.50, minus the $and $ 08:39:[***] I have the email that was sent and no where does it state the $was a discount on any item in anyway!! the $you are talking about was because you sold me the [redacted] but them put it at a lower price and the adjustment was for the [redacted] 08:40:[***] The Email States: 08:40:[ [redacted] *] I apologize *** I see I'm only able to credit you back $ If you'd like to call in and speak with one of our Customer Service associated to get a complete break down of the items, you are more than welcome to 08:40:[***] Dear ***, We're sorry your recent order didn't meet your expectations As promised, $has been credited to your accountThis should appear on your statement in 5-business days We'd like the opportunity to prove why we're the number one source for all things automotiveCheck us out at www.AutoAnything.comOr, give us a call at ###-###-####We're here Monday-Thursday from 5:AM-PM (PST) and Friday-Sunday from AM-PM [redacted] Customer Service Specialist AutoAnything 08:41:[***] show me where it says the [redacted] has been discounted $ 08:42:[ [redacted] *] ***, please call our Customer Service at ###-###-#### 08:42:[ [redacted] *] They will be more than happy to go over this order with you 08:43:[***] I am going over it with you right nowSo are you saying you are not going to give me the full refund??? 08:44:[ [redacted] *] ***, I'm saying that the max refund I can give is $ If you'd like an itemized explanation of all of the refunds and discounts you've already been given, and how they're applied, you'll need to contact our Customer Service department 08:45:[***] If not I will file a claim with the Better Business and I will call my credit card company for a charge back and I have all the transcripts Including this one to prove what I am saying is true 08:47:[ [redacted] *] ***, the agreement was made to take $off of the [redacted] *** If you'd like to go over this, please contact our Customer Service so they can give you the most detailed information 08:47:[ [redacted] *] There's only so much I'm able to do in Chat You'll need to contact them 08:47:[***] You are wasting my timeIf your company says they price match up to one year they should stand by it 08:48:[ [redacted] *] We do stand by it *** I'm telling you that I can only refund $because of the discounts already applied to your purchase 08:48:[***] Nope that was not the agreementThe $was because of the hassel 08:48:[ [redacted] *] Please ***, call our Customer Service 08:48:[ [redacted] *] ###-###-#### 08:49:[***] Like stated in the EmailWe're sorry your recent order didn't meet your expectations As promised, $has been credited to your accountThis should appear on your statement in 5-business days 08:49:[***] Says nothing about a discount for the [redacted] 08:51:[ [redacted] *] Hi ***, I am [redacted] the supervisor in ChatI have been reading this chat and assisting ***I udnerstood what you are saying but I am unable to give you $off without taking it off the part you boughtEvery discount needs to be taken off something which brings down your final priceThat is the case in most retails storesWe do not have the ability to give credit without deducting from your price 08:52:[***] No one said the discount is off the ***I was told because the order was screwed up they would credit me $ 08:53:[ [redacted] *] I apologize ***I am not trying to argue with you, this is all I can doWe can go back on forth but I am not able to take more than what was paid 08:54:[***] Ok then I found an even better price on the [redacted] are you going to price match it?? [redacted] 08:54:[***] $ 08:54:[***] check it out 08:54:[***] [redacted] 08:55:[***] are we going to have a problem with this too now?? 08:55:[ [redacted] *] One moment please while I look that up for you 08:56:[ [redacted] *] There is no option to order this online 08:56:[***] sure it is 08:56:[***] on the left side scroll down 08:57:[***] even has options to add other options to cart 08:58:[ [redacted] *] You have to email this site your vehicle information and then they give you an updated priceThey do not have the part numbers listed 08:58:[ [redacted] *] I am not sure this is an legit website *** 08:58:[***] It sure isI called them 08:59:[ [redacted] *] Okay can you email me the quote they gave you since I am unable to obtain one? 08:59:[***] the price is right there 08:59:[ [redacted] *] It does not state the part number 08:59:[***] and if you click add item to cart it even gives you price 09:00:[ [redacted] *] I need to verify it is part #Part # [redacted] 09:00:[***] you give them you color code in the email after you purchase the item 09:00:[ [redacted] S] I understand but this does not state it is for your vehicle anywhere 09:01:[ [redacted] *] How do you verify it will fit for your truck? 09:02:[***] after the purchase you send the Email with your truck info and that is the one ordered 09:04:[ [redacted] *] Our price match policy on our site states that we need to verify the part, the part number, and the total price 09:04:[ [redacted] *] I cannot find the part number or vehicle information to verify that *** 09:05:[ [redacted] *] Terms and conditions Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales taxThe item also needs to be the identical product and in new and unused conditionThe item needs to be in stock and available for purchase from an authorized dealer and not a pricing errorExcludes rebates, liquidations, auction sites such as ***, and employee discountsPrice match discounts cannot be combined with AutoAnything promotional offersThe Price match policy applies to orders shipped within the United States and US TerritoriesExpedited shipping offers and orders shipped outside of the United States or U.STerritories are not ***gible for price matchingAutoAnything reserves the right to limit the amount of price match requests per customer 09:08:[***] what you just sent me does not state anything about a part number 09:08:[ [redacted] *] It needs to be identicalThis could be for a Toyota or Fordwe need to verify that 09:10:[ [redacted] *] ***, I want to help you hereWhat I will do is take the $off the part we were able to verifyIf you find it lower and we can go online and verify the part number let us now and we will take care of you 09:10:[***] the guid***nes you just sent me does not state anything about a part number 09:10:[***] call the company and see what they tell you 09:11:[***] they have that item and can ship it out 09:11:[ [redacted] *] It stats the part needs to be identicalI am not going to argue here ***If you are able to call in we can break everything down for you 09:11:[***] ###-###-#### 09:11:[***] I just called them 09:11:[ [redacted] *] Are you able to call us ***? 09:12:[***] no I cant call you 09:12:[ [redacted] *] I am not able to call the company I need to verify it online 09:13:[ [redacted] *] If you can email me their onvoice I can verify that way 09:13:[ [redacted] *] invocie [redacted] 09:13:[***] I will just file a claim with the better business and also call my credit card for a charge backI have all the transcripts from me and your company for proof 09:13:[***] Why cant you call???? I called your company to order this item I didnt order it online 09:14:[ [redacted] *] Ok, I understand and you are more than welcome to do thatIn the meantime I will take the additional $off for the price match I was able to confirm 09:15:[***] I am glad you sent me the terms of your price match and it dont state anything on there about a part number but you keep telling me you need a part number to compare 09:15:[ [redacted] *] here is the link for our total price match policy: [redacted] 09:16:[***] I dont need thatYou already sent me what you go byYou cant change it now 09:16:[ [redacted] *] Is there anything else I can assist you with ***? 09:18:[***] nopealready filed a claim with Better business so you will be hearing from themalso let them know who I spoke to 09:18:[***] have a good day Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was told by a rep from your company that this resolution would not be possible. If I could just get the parts I ordered I would be happy. but apparently that won't be possible. the only other resolution I would except is a full refund, and I will Regards, [redacted]
I had a warranty claim on a tonno pro tonneau coverI have went through about customer service representativesEvery time I got a new one, I guess they figured my problem was to much for themEventually they completely dropped contact with me until I would write the main email once againNow that I sent my warranty product back they have had it for weeks now and have failed to refund me my money nor will they contact me backI advise for no one to order from this company do to the lack of respect and courtesy of the customer serviceWorst costumer service I've ever encountered!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, Mr [redacted] filed a chargeback on the product and has not returned it to us There is no further action needed since we have responded to the credit card company AutoAnything Customer Service
I placed a order and paid in full for a set of SKU: Description: BedTred Ultra Truck Bed Liner by BedRug for my Ford F-on 11/2/and never recieved my Product so on 11/30/I placed a call to find out where my product was almost a month later which then I was told that I was sent a email reguarding a refund for the total amount of purchase price back of $on 11/15/The $was refunded on 11/17/which was days from the date of purchaseI was told the reason for the refund was because they could not provide me with the product I paid for in full until the middle of January so they returned my money because they could not fulfill my orderThe product was supposed to originally arrive in two weeks from the day of purchase I asked what can be done to resolve this problem and I was told that I can call back in January to replace my order or choose a different product for purchaseI said to them that this is poor customer service and and that this is not how a company should be ran and the woman on the phone agreed but would not offer me another solution I would never buy from them again unless I want them to hold my money for days and then return it with nothing but a sorry
Revdex.com, We have provided the customer with a $credit back to his credit card since he is not happy with the sound of the exhaust systemOur website does show that our return policy states an item must be in unused condition to return an item for creditIn this case, the item was installed and used and the customer does not like the sound the exhaust makesUnfortunately because the item has been installed we are unable to return it back but we did want to extend a discount to the customer on our behalf to help compensate for the customer not being satisfied with the part ordered Regards, ***
[redacted] Can you send me the customer's information? Then reply I get does nto include that so I do not know which order we are discussingAs soon as I hear back I will look into it and get back to you with the information requested Thank you, ***
The previous email message was copied and pasted directly from AutoAnything website as of today They are still offering a three year warranty I'm going to check the manufacturers website to see if I can find warranty information Thank you [redacted] Features [redacted] Grille Guards defend your rig’s front-end from a stampede of careless drivers or roadway hazards Rancher Grilles are custom-made for your specific year, make and model Integrated brush guards provide wrap-around protection Created from heavy-duty, 1.9” 14-gauge steel tubing Rugged vertical uprights are crafted from ¼”, laser-cut steel and are expertly welded to the tubular frame Built-in, 16-gauge center grille guard provides ultimate protection Innovative, no-drill mounting bracket bolts ensure hassle-free installation (trimming may be required for some vehicles) Features buistep plate for easy access to your hood and engine Finished with heavy-duty corrosion- and abrasion-resistant coating that withstands the harshest conditions Your [redacted] Grille Guard is backed by a 3-year workmanship warranty and 1-year finish warranty Description With the ultra-strong [redacted] Grille Guard corralled to your rig’s front-end, you’re prepared for any stampede of bumps, rocks and roadway debrisCustom-crafted for your specific truck or SUV, this strapping Rancher Grille Guard delivers high-quality protection for your vehicle’s face.The [redacted] Grille Guard features premium 1.9”, 14-gauge steel tubing, ensuring rugged protection that’s built to lastThe grille guard also includes vertical uprights wrought from ¼”, laser-cut steel and a 16-gauge, punched-steel center grille guard.These easy-to-install Rancher Grille Guards use innovative, no-drill mounting brackets that bolt directly into the frame’s factory-drilled holes (trimming may be required for select vehicles)A front ladder step plate is also included to provide an extra lift when you need to get under the hood.When you invest in a heavy-duty Rancher Grille Guard, you don’t have to sweat about sacrificing your vehicle’s style for boosted protectionEach grille guard is finished with a rust-free, electrostatic-applied black powder-coat finish that stands up to scratches, dings and corrosionRest assured that your [redacted] Grille Guard is protected with a 3-year workmanship warranty and a 1-year finish warranty that even covers rock chips
Revdex.com, The customer did not notify at miles when the item was still covered under warrantyWe have no way to prove this is not basic wear and tear at this pointWe cannot replace breaks under the information the customer providedThe manufacturer and I have both reviewed this case from this customer and based on all the facts the customer has used this on his vehicle for serval years without a problemWe are unable to provide credit or a replacement at this time based on our warranty policy listed online Thank you, ***
I placed an order in early DecemberThe week of Christmas, they informed me that they no longer carry that product The salesman talked me into a different product that would ship after ChristmasOnly half of the product arrived in January I called to get a refund and now I must pay freight on the returned item The customer service person completely ignored me when I asked why I had to pay When I questioned again and request to speak to someone else about the return fee, she said "like who?" I had to tell her a manager All managers were busy and could not come to the phone They got me for $and I hope they enjoy it because I will not do business with them at all The customer service group runs block to keep anyone from contacting them I looked at their web site and I cannot find any place to review the product and company Yet they claim to have thousands of favorable reviews
We apologize that you are not happy with the resolution We can email or mail you an invoice detailing the cost of the wheels if you would like to resell them yourselfAt this time we are unable to process a return if the parts have been installed Our return policy is clearly stated on our website AutoAnything Customer Service
DO NOT - I REPEAT DO NOT ORDER ANYTHING FROM THIS COMPANYThe customer service is terribleThe products are TERRIBLEOnce you open the package it's yours no matter what the problem isIt took forever to get the products and once I did they were defectiveSince I had taken it out of the package I was pretty much screwed I should have just driven down the road and thrown my out of the window Maybe someone would have gained some pleasure from finding it because all I have to show for it is a pile of crap chrome trim
There is a chance I guess that if you ordered something that was actually "in stock" as it said it was, and there were no screw ups then maybe you could have a good experienceIf, however, there is any aspect of your order that requires them to be efficient, competent and exercise followup then you're solI had to return a Christmas present my wife ordered and it's now Feb and they still haven't shipped anything to meEvery time I call there is some reason the order hasn't been processedAnd they were paid back in DecemberIt's ridiculousIf you can, find what you need somewhere else
Revdex.com, The customer placed the order for the seat covers on 11/29/On our website, our return policy states you have days to return something, unless it is the holiday season, you have daysin this case the customer purchased the item during our extended day return policy but it has been months since the customer has received the item so we are not able to allow a return or exchange [redacted] ***
I purchased a RetraxPro tonneau cover from AutoAnything in Dec and all was well for about a year Then I experienced some minor hail damage which caused the cover to start leaking I understand that this is not warrantied and didn't expect anything I have also owned a Retrax tonneau cover that survived several hail storms with no problems Now we get to the problem I wanted to leave a product review so other customers could know the differences and possibly avoid the same problem I had with the Pro model cover Guess what? The ONLY opportunity AutoAnything provides for product reviews is by a 3rd party and is emailed to SOME customers approximately 2-weeks after the product is received 2-WEEKS! Really? How am I supposed to evaluate a product like a tonneau cover in 2-weeks? This is obviously a just a good means to guarantee lots of positive product reviews and suppress true customer opinions The response I received from customer service was basically "that's our policy, sorry too bad" They clearly are not concerned with good customer relations I will most definitely be taking my business elsewhere
Decided to leave feedback after getting no where with your customer service agentsI order a dash mat for my new car (keep in mind this is my 2nd dash mat from you guys as I also ordered one for my other car as well) and when I went to install it, I found there was a large cut out in the middle of the dash, like for some sort of storage compartment top or somethingWell my car doesn't have a storage compartment and I expected it to be flat without this cut outAfter speaking with your rep to discuss why it appears I got the incorrect cutout, they advised me that the cut out was there to allow the airbag on the passenger side to deploy (I KID YOU NOT!!)Really? Airbag need an opening in the dash mat cover to deploy? Do you think I'm stupid? Anyway, now that I want to return the dash mat and buy another one from a manufacture that actually has the right design for my car, they are now insisting that I pay the $return shipping fee! It's not the right mat for my car and the lies and excuses that you are stating of why it is the right mat is unbelievable and crazyI'll never order another thing from you guys again, you just lost a customer for lifeI hope others avoid you guys too
Revdex.com, The have been in constant communication with this customer and have resolved the issueEverything on our end is resolved, thank you for the follow up Regards, ***
Dear Mr [redacted] , We will be happy to assist you with the return We sent you an email on how to complete this return last week on 9/18, with no response All return shipping costs are the responsibility of the customer since there was no error by AutoAnything Our return policy clearly states that we do not provide free shipping for returns, only for the shipment to youThis order was placed on the website with no assistance from our product experts If you would like to find the correct bars for your vehicle by speaking with a product expert, we can consider discounting the cost of return shipping Please contact AutoAnything customer service for any further assistance Return policy The vast majority of products available at AutoAnything are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition To initiate a return, a Return Authorization Number (RA#) must be requested within days of receipt of the productWhen shipping the return, this RA# must be clearly labeled on the packageItems returned without an RA# are not eligible for refund or exchange Return Procedure Contact an AutoAnything Customer Care Specialist at ###-###-#### and select the "Returns" option (#4) Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions Clearly write and/or affix the RA# on the package and return to the address specified in the email Unless the return is due to manufacturer defect or AutoAnything error, the customer is responsible for return shipping costsFor your convenience, AutoAnything offers discounted return shipping labelsShould you choose this option, the cost of the label will be deducted from the refund amount The original method of payment used to place the order will be credited the purchase price, excluding return shipping costsAutoAnything will send a confirmation email once the refund has been issuedPlease allow 5-business days for your bank to process the credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I already gave this information to the sales person when I contacted them about the refundThe person kept coming up with different problemsI will also include a copy of the conversation I had with the person I spoke to: Chat Transcript08:10:[***] Price adjustment 08:10:[ [redacted] *] Welcome to AutoAnythingMy name is [redacted] *How may I help you today? 08:11:[***] Hi Just found Sportwrap [redacted] I ordered cheaper from [redacted] s.com 08:11:[***] I ordered it from you guys about weeks ago and would like to get the adjustment 08:12:[ [redacted] *] Do you have an order number? 08:12:[***] They have it for $1, 08:12:[***] [redacted] 08:13:[ [redacted] *] One moment please 08:14:[ [redacted] *] I see your total cost was $1, Let me check [redacted] s.com What is your zip code? 08:15:[***] Actually My mistake they have it for $ 08:15:[***] [redacted] 08:16:[ [redacted] *] Do you have a link for the [redacted] on their website? 08:17:[***] [redacted] 08:19:[ [redacted] *] One moment please 08:19:[ [redacted] *] ***, we can do price match it! 08:19:[***] oksounds good to me 08:20:[ [redacted] *] Perfect 08:20:[ [redacted] *] You can expect a refund of the diffrence within 3-business days 08:20:[ [redacted] *] Was I able to address all of your needs today? 08:21:[***] how much was the refund? 08:21:[ [redacted] *] $ 08:22:[***] No It is supposed to be $ 08:22:[ [redacted] *] One moment 08:22:[***] I paid $ 08:22:[***] They have it for $ 08:23:[ [redacted] *] RightOne moment 08:23:[***] the difference should be $ 08:23:[***] How did you get $ 08:24:[ [redacted] *] That was incorrect *** 08:24:[ [redacted] *] Please give me one moment 08:29:[ [redacted] *] ***, because of the discount applied to your purchase, $would be the difference That's what we can refund to you, and you'll have it within 3-business days 08:29:[***] what discount? 08:30:[***] im not sure what you are talking aboutI paid $for the [redacted] 08:31:[***] another site has it for $ 08:32:[***] I didnt get a discount for the [redacted] 08:33:[ [redacted] *] You paid $1,for your purchase You were then refunded $37.19, and an additonal $The $was split between the [redacted] and the *** 08:33:[ [redacted] So there difference leftover would be $ 08:34:[***] No No Nothe $was because you sent me the [redacted] without the Headliner and the keyless entry that I orderedYou guys sent me the wrong ***That was a credit for the hassel of me calling and not getting what I orderedYou better go check the notes 08:35:[ [redacted] *] The Headliner was free, so we had to take $off the [redacted] *** When we provide a discount, we have to take it from something, and in this case it was the [redacted] *** 08:36:[***] well that is not right 08:36:[ [redacted] *] ***, I do apologize, but our system is not designed to credit you back more than what you paid 08:37:[***] but I paid $ 08:37:[ [redacted] *] However, I'd be more than happy to take the $off and refund that to you 08:38:[ [redacted] *] You originally paid the $1093.50, minus the $and $ 08:39:[***] I have the email that was sent and no where does it state the $was a discount on any item in anyway!! the $you are talking about was because you sold me the [redacted] but them put it at a lower price and the adjustment was for the [redacted] 08:40:[***] The Email States: 08:40:[ [redacted] *] I apologize *** I see I'm only able to credit you back $ If you'd like to call in and speak with one of our Customer Service associated to get a complete break down of the items, you are more than welcome to 08:40:[***] Dear ***, We're sorry your recent order didn't meet your expectations As promised, $has been credited to your accountThis should appear on your statement in 5-business days We'd like the opportunity to prove why we're the number one source for all things automotiveCheck us out at www.AutoAnything.comOr, give us a call at ###-###-####We're here Monday-Thursday from 5:AM-PM (PST) and Friday-Sunday from AM-PM [redacted] Customer Service Specialist AutoAnything 08:41:[***] show me where it says the [redacted] has been discounted $ 08:42:[ [redacted] *] ***, please call our Customer Service at ###-###-#### 08:42:[ [redacted] *] They will be more than happy to go over this order with you 08:43:[***] I am going over it with you right nowSo are you saying you are not going to give me the full refund??? 08:44:[ [redacted] *] ***, I'm saying that the max refund I can give is $ If you'd like an itemized explanation of all of the refunds and discounts you've already been given, and how they're applied, you'll need to contact our Customer Service department 08:45:[***] If not I will file a claim with the Better Business and I will call my credit card company for a charge back and I have all the transcripts Including this one to prove what I am saying is true 08:47:[ [redacted] *] ***, the agreement was made to take $off of the [redacted] *** If you'd like to go over this, please contact our Customer Service so they can give you the most detailed information 08:47:[ [redacted] *] There's only so much I'm able to do in Chat You'll need to contact them 08:47:[***] You are wasting my timeIf your company says they price match up to one year they should stand by it 08:48:[ [redacted] *] We do stand by it *** I'm telling you that I can only refund $because of the discounts already applied to your purchase 08:48:[***] Nope that was not the agreementThe $was because of the hassel 08:48:[ [redacted] *] Please ***, call our Customer Service 08:48:[ [redacted] *] ###-###-#### 08:49:[***] Like stated in the EmailWe're sorry your recent order didn't meet your expectations As promised, $has been credited to your accountThis should appear on your statement in 5-business days 08:49:[***] Says nothing about a discount for the [redacted] 08:51:[ [redacted] *] Hi ***, I am [redacted] the supervisor in ChatI have been reading this chat and assisting ***I udnerstood what you are saying but I am unable to give you $off without taking it off the part you boughtEvery discount needs to be taken off something which brings down your final priceThat is the case in most retails storesWe do not have the ability to give credit without deducting from your price 08:52:[***] No one said the discount is off the ***I was told because the order was screwed up they would credit me $ 08:53:[ [redacted] *] I apologize ***I am not trying to argue with you, this is all I can doWe can go back on forth but I am not able to take more than what was paid 08:54:[***] Ok then I found an even better price on the [redacted] are you going to price match it?? [redacted] 08:54:[***] $ 08:54:[***] check it out 08:54:[***] [redacted] 08:55:[***] are we going to have a problem with this too now?? 08:55:[ [redacted] *] One moment please while I look that up for you 08:56:[ [redacted] *] There is no option to order this online 08:56:[***] sure it is 08:56:[***] on the left side scroll down 08:57:[***] even has options to add other options to cart 08:58:[ [redacted] *] You have to email this site your vehicle information and then they give you an updated priceThey do not have the part numbers listed 08:58:[ [redacted] *] I am not sure this is an legit website *** 08:58:[***] It sure isI called them 08:59:[ [redacted] *] Okay can you email me the quote they gave you since I am unable to obtain one? 08:59:[***] the price is right there 08:59:[ [redacted] *] It does not state the part number 08:59:[***] and if you click add item to cart it even gives you price 09:00:[ [redacted] *] I need to verify it is part #Part # [redacted] 09:00:[***] you give them you color code in the email after you purchase the item 09:00:[ [redacted] S] I understand but this does not state it is for your vehicle anywhere 09:01:[ [redacted] *] How do you verify it will fit for your truck? 09:02:[***] after the purchase you send the Email with your truck info and that is the one ordered 09:04:[ [redacted] *] Our price match policy on our site states that we need to verify the part, the part number, and the total price 09:04:[ [redacted] *] I cannot find the part number or vehicle information to verify that *** 09:05:[ [redacted] *] Terms and conditions Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales taxThe item also needs to be the identical product and in new and unused conditionThe item needs to be in stock and available for purchase from an authorized dealer and not a pricing errorExcludes rebates, liquidations, auction sites such as ***, and employee discountsPrice match discounts cannot be combined with AutoAnything promotional offersThe Price match policy applies to orders shipped within the United States and US TerritoriesExpedited shipping offers and orders shipped outside of the United States or U.STerritories are not ***gible for price matchingAutoAnything reserves the right to limit the amount of price match requests per customer 09:08:[***] what you just sent me does not state anything about a part number 09:08:[ [redacted] *] It needs to be identicalThis could be for a Toyota or Fordwe need to verify that 09:10:[ [redacted] *] ***, I want to help you hereWhat I will do is take the $off the part we were able to verifyIf you find it lower and we can go online and verify the part number let us now and we will take care of you 09:10:[***] the guid***nes you just sent me does not state anything about a part number 09:10:[***] call the company and see what they tell you 09:11:[***] they have that item and can ship it out 09:11:[ [redacted] *] It stats the part needs to be identicalI am not going to argue here ***If you are able to call in we can break everything down for you 09:11:[***] ###-###-#### 09:11:[***] I just called them 09:11:[ [redacted] *] Are you able to call us ***? 09:12:[***] no I cant call you 09:12:[ [redacted] *] I am not able to call the company I need to verify it online 09:13:[ [redacted] *] If you can email me their onvoice I can verify that way 09:13:[ [redacted] *] invocie [redacted] 09:13:[***] I will just file a claim with the better business and also call my credit card for a charge backI have all the transcripts from me and your company for proof 09:13:[***] Why cant you call???? I called your company to order this item I didnt order it online 09:14:[ [redacted] *] Ok, I understand and you are more than welcome to do thatIn the meantime I will take the additional $off for the price match I was able to confirm 09:15:[***] I am glad you sent me the terms of your price match and it dont state anything on there about a part number but you keep telling me you need a part number to compare 09:15:[ [redacted] *] here is the link for our total price match policy: [redacted] 09:16:[***] I dont need thatYou already sent me what you go byYou cant change it now 09:16:[ [redacted] *] Is there anything else I can assist you with ***? 09:18:[***] nopealready filed a claim with Better business so you will be hearing from themalso let them know who I spoke to 09:18:[***] have a good day Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was told by a rep from your company that this resolution would not be possible. If I could just get the parts I ordered I would be happy. but apparently that won't be possible. the only other resolution I would except is a full refund, and I will Regards, [redacted]
I had a warranty claim on a tonno pro tonneau coverI have went through about customer service representativesEvery time I got a new one, I guess they figured my problem was to much for themEventually they completely dropped contact with me until I would write the main email once againNow that I sent my warranty product back they have had it for weeks now and have failed to refund me my money nor will they contact me backI advise for no one to order from this company do to the lack of respect and courtesy of the customer serviceWorst costumer service I've ever encountered!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com, Mr [redacted] filed a chargeback on the product and has not returned it to us There is no further action needed since we have responded to the credit card company AutoAnything Customer Service
I placed a order and paid in full for a set of SKU: Description: BedTred Ultra Truck Bed Liner by BedRug for my Ford F-on 11/2/and never recieved my Product so on 11/30/I placed a call to find out where my product was almost a month later which then I was told that I was sent a email reguarding a refund for the total amount of purchase price back of $on 11/15/The $was refunded on 11/17/which was days from the date of purchaseI was told the reason for the refund was because they could not provide me with the product I paid for in full until the middle of January so they returned my money because they could not fulfill my orderThe product was supposed to originally arrive in two weeks from the day of purchase I asked what can be done to resolve this problem and I was told that I can call back in January to replace my order or choose a different product for purchaseI said to them that this is poor customer service and and that this is not how a company should be ran and the woman on the phone agreed but would not offer me another solution I would never buy from them again unless I want them to hold my money for days and then return it with nothing but a sorry
Revdex.com, We have provided the customer with a $credit back to his credit card since he is not happy with the sound of the exhaust systemOur website does show that our return policy states an item must be in unused condition to return an item for creditIn this case, the item was installed and used and the customer does not like the sound the exhaust makesUnfortunately because the item has been installed we are unable to return it back but we did want to extend a discount to the customer on our behalf to help compensate for the customer not being satisfied with the part ordered Regards, ***
[redacted] Can you send me the customer's information? Then reply I get does nto include that so I do not know which order we are discussingAs soon as I hear back I will look into it and get back to you with the information requested Thank you, ***
The previous email message was copied and pasted directly from AutoAnything website as of today They are still offering a three year warranty I'm going to check the manufacturers website to see if I can find warranty information Thank you [redacted] Features [redacted] Grille Guards defend your rig’s front-end from a stampede of careless drivers or roadway hazards Rancher Grilles are custom-made for your specific year, make and model Integrated brush guards provide wrap-around protection Created from heavy-duty, 1.9” 14-gauge steel tubing Rugged vertical uprights are crafted from ¼”, laser-cut steel and are expertly welded to the tubular frame Built-in, 16-gauge center grille guard provides ultimate protection Innovative, no-drill mounting bracket bolts ensure hassle-free installation (trimming may be required for some vehicles) Features buistep plate for easy access to your hood and engine Finished with heavy-duty corrosion- and abrasion-resistant coating that withstands the harshest conditions Your [redacted] Grille Guard is backed by a 3-year workmanship warranty and 1-year finish warranty Description With the ultra-strong [redacted] Grille Guard corralled to your rig’s front-end, you’re prepared for any stampede of bumps, rocks and roadway debrisCustom-crafted for your specific truck or SUV, this strapping Rancher Grille Guard delivers high-quality protection for your vehicle’s face.The [redacted] Grille Guard features premium 1.9”, 14-gauge steel tubing, ensuring rugged protection that’s built to lastThe grille guard also includes vertical uprights wrought from ¼”, laser-cut steel and a 16-gauge, punched-steel center grille guard.These easy-to-install Rancher Grille Guards use innovative, no-drill mounting brackets that bolt directly into the frame’s factory-drilled holes (trimming may be required for select vehicles)A front ladder step plate is also included to provide an extra lift when you need to get under the hood.When you invest in a heavy-duty Rancher Grille Guard, you don’t have to sweat about sacrificing your vehicle’s style for boosted protectionEach grille guard is finished with a rust-free, electrostatic-applied black powder-coat finish that stands up to scratches, dings and corrosionRest assured that your [redacted] Grille Guard is protected with a 3-year workmanship warranty and a 1-year finish warranty that even covers rock chips
Revdex.com, The customer did not notify at miles when the item was still covered under warrantyWe have no way to prove this is not basic wear and tear at this pointWe cannot replace breaks under the information the customer providedThe manufacturer and I have both reviewed this case from this customer and based on all the facts the customer has used this on his vehicle for serval years without a problemWe are unable to provide credit or a replacement at this time based on our warranty policy listed online Thank you, ***
I placed an order in early DecemberThe week of Christmas, they informed me that they no longer carry that product The salesman talked me into a different product that would ship after ChristmasOnly half of the product arrived in January I called to get a refund and now I must pay freight on the returned item The customer service person completely ignored me when I asked why I had to pay When I questioned again and request to speak to someone else about the return fee, she said "like who?" I had to tell her a manager All managers were busy and could not come to the phone They got me for $and I hope they enjoy it because I will not do business with them at all The customer service group runs block to keep anyone from contacting them I looked at their web site and I cannot find any place to review the product and company Yet they claim to have thousands of favorable reviews
Revdex.com, We provided the customer a complete refund on 5/31/2016, the total amount of the refund was $ [redacted] ***