Automotive Avenues

This customer is bringing up several issues so I will address each of them individually Temporary registration-The title was being processed by the Motor Vehicle Commission in Trenton which is why we were delayed in processing his license platesHe was not issued any summons so while I understand it may have been a nuisance, there was no cost to himWe did in fact tell him that if he was issued any time of monetary fine or violation, we would reimburse himMost dealerships do not even make that offer when a title is delayed but we wanted to try to accommodate him as best we couldTires-When the customer arrived to look at the vehicle, he complained of the condition of the tiresWe told him that we were willing to replace them at no cost to him, as the vehicle was in fact scheduled to have new tires installedHe was insistent on a particular type or brand of tire, so we mutually agreed that we would discount the price of the vehicle to accommodate his requestThe amount of the discount was equal to the cost of the standard tires the vehicle called for, so he would only have to pay the upcharge for the specific tires he wantedI want to point out that this agreement was made prior to his purchase of the vehicleBelt-The belt on the vehicle was squealing so we replaced it in our shop which is in Freehold, the next town overI'm not sure of the significance of the shops ownership but we do in fact own itThe customer complained later that the new belt was squealing, so we agreed to reimburse him for the cost of having another belt installed at a shop of his choosingHe had another belt installed and still complained of the squealing, so clearly we did not install the wrong beltThe customer contacted us again to complain that the belt he had replaced was still squeaking so we offered to have it diagnosed and repaired in our shop free of chargeThe customer brought the car back to us and we repaired it and resolved the issue at no cost to himIt should be pointed out that the defect was not covered under the state mandated warranty that this customer received, however as a show of good faith, we repaired it anyway free of chargeIn the end, this customer incurred no costs that we are aware ofWe repaired the vehicle free of charge even though we were not obligated to so we fail to understand the nature of his complaint

At this time I would like to respond to complaint # [redacted] Mr [redacted] has three issues splash shield, air bag light, and tire pressure light These issues are not covered under the power train warranty Mr [redacted] initially spoke with his salesman regarding his issues After speaking to the salesman this issue was referred back to me I had offered $for the repair at his shop This amount was calculated by contacting an area mechanic and stating the issues Mr [redacted] was having The total was $not the $4,that Mr [redacted] had requested Mr [redacted] s mechanic in his area had stated that the issues were not power train related as well As far as our ads stating "no mechanical issues" that is incorrect The ad states that there are "no known mechanical issues" In all our listings we state that all vehicles that are sold are offered a power train warranty to all in state residents All other customers are purchasing vehicles out of state vehicle "as is" We can not expect a customer in California to ship vehicle back to us to have any issues resolvedTo reiterate Automotive Avenues offer to Mr [redacted] :We will fix the issues free of charge at our facility We will schedule pick up of vehicle from Mr [redacted] If he wants to deliver vehicle to us we will supply a rental car for the duration of the repair We will not pay $4,for issues that are not covered under the power train warranty An ASC repair shop will complete all repairs and they will be covered under their own warrantyAt this time I would request that Mr [redacted] let us repair his vehicle free of charge and to move on from this issue

Called to confirm a used vehicle was available for test drive before driving hours (one way) to look at itScheduled an appointment for the next day, and was told they would make sure the vehicle was readyWe arrived on time for our appointment, and was told it would be a few minutes as the battery was dead (someone left an interior light on)We took a test drive in a rural-developed area for less han minutes per the instructions provided by the salesmanWe had already secured financing and just needed the bill of sale and a copy of the titleWhen I told the salesman what our interest rate was he said "we beat Credit Union rates all the time" and they knew we couldn't spend more than an hour in the office because of the commute timeI reluctantly agreed to have them see what rate they could get usThe finance guy came back and gave us the info on financing they could secureHe told me everything except the interest rateWhen I asked what it was he said more than 3x's what we had already securedNO THANKS! When I said no, he asked if my rate was definite, and when I said yes, he told me to "take our loan and pay it off with your loan"Again, NO THANKS! He was rude after that and asked if we wanted to put a hour deposit down to hold it, to which we said yesLater to find out at least one of the finance companies they tried for us, the vehicle didn't meet their financing standards, so they pulled and dinged our credit for no reasonWe couldn't get information on how it worked buying in NJ and registering in PA, but they do that "all the time"We were told the title guy had already left and they would have to send us the title copy the next morningThey provided a bill of sale, which the lines on my copy didn't line up and my bank wouldn't acceptThey had also added a $charge for window etching, of which no one talked to us aboutI requested a new bill of sale removing this as I did not want it, and clear for the bankIt took tries to get it correct (2nd time it wasn't signed)Took tries to get a full copy of the title alsoWhen we picked up the car the next day, we were told the info that we received in PA was not correct when purchasing in NJ, but they couldn't tell me the procedures the day beforeWhen I asked if they would clean it up (not washed, sand in the engine compartment, etc), they said they are cleaned when they come in (but this one had been on the lot for at least weeks per the salesman the day before)They washed the outside and sprayed tire shine all over the wheels but missed half of each tire (which ends up all over the car when you drive)It had 1/tank of gas and sand still in the engine compartmentOn the way home an HID headlight went out, a front doorlock actuator malfunctioned, a trim piece that had been TAPED in place came loose, the car was pulling to the side on the highway, an engine noise appeared, and the headlight switch was intermittently workingTo date we have fixed all of the above parts, and had to replace the blown front struts, a broken intake hose (thought to be the engine noise), tires all the way around (miss-matched and loosing air - AWD vehicle), and an alignmentThe engine noise is still there and now thought to be a squeeling pulleySo less than months into owning this car we have put over $into it and we aren't doneThe things we have had to fix should have been apparent if they had made any attempt to inspect the vehicle upon receiving itI wouldn't buy from them again as we are too far away to have our trusted mechanic look it over, and their customer service is basically non-existentThey did end up replacing the battery because it was bad

Complaint: [redacted] I am rejecting this response because:The problem had not been solve yet Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This owner is being petty at this moment, involving an ex employee who has not worked there since 6/24/ Which he is right in one aspect, that my aunt did try to help me while employed there is true How can you say that this took place without your knowledge? I was there over hours the first time you sold me the ford edge with structural damage, also where is the disclosure that I signed as you stated it that shows the vehicle had structural damage? I would love to see this document where you stated the vehicle had structural damage like you have other customers sign?? You tried to involve my aunt after she resigned from your dealership and when you sent an employee to her new job and she sent them away You are taking this out on me because of the way you decided to part ways with my aunt, and at the end of the day I am a customer just like anyone else that purchased a vehicle at your establishmentPlease tell me how may other times this happened to other customers and how many of them did you keep partial deposits for ???? When my aunt started working for your dealership she came in to deals that were not finalized by the banks and that needed help to get funded from your previous managers that also resigned from your dealership and as she recalls, she got them finalized and got YOUR dealership paid but you refused to pay her on those deals, is part of the businessSo please, take accountability for your dealership and be a man of your word and refund me my money back as you stated on our last phone conversation IF you chose to sell wholesale vehicles without actually inspecting them for safety first that is your businessI have attached a copy of my vehicles inspection report for the second vehicleYou tricked me by telling me that you were refunding my whole deposit and you took keys from me and left me sitting there like an it just because your mad at my aunt and you act petty does not give you the right to treat me in this matter I am only a customer in the middle of all of this and as a last resolution to this whole mess that is going on we both agreed that just bringing the car back would be the best resolution to this Your recollections to this whole ordeal are completely ridiculousI wonder how many other customers have gone through this type of ordeal in your establishment Maybe we should come together, because honestly Id rather just walk away with my deposit since I was not at fault with any of it You state that I cant prove my income yet that is incorrect, untrue and unnecessary for you to even bring upI have jobs which I can prove all my income for, the situation that had happened was that I got hurt at work and I had to take some time off to recover Nothing out of the ordinary I can elaborate more on my phone conversations that I had with your Finance Manager Mark if you like but I am pretty sure you don't want to hear how he wanted to resolve this issue originally As a matter of fact I never even received any documentation from when I went in last month to resign all new paperwork And it has been almost a month since that happened So please, stick to your word which is becoming evident that you have none and refund me my full deposit as you stated on our last conversation There is a lot more information to be said if we include my aunt into this situation, I am pretty sure she can disclose more information regarding his dealership practices however I just want to do this on my own and the only thing I ask in return in my full deposit because that is what Bill S [redacted] agreed to do on our last conversation prior to me returning my vehicleI also wanted to add that I also put a new tire on the original vehicle that I purchased because they handed the vehicle over to me with a gigantic slash on one of the tires which APPARENTLY tried to COVER with patches and it blew out on my way home after I spent hours in your dealership and I never even got refunded for that, I would sit here and ask for that money but all I want again is what Bill S [redacted] himself said he was going to do and I will say it one more time REFUND MY FULL DEPOSIT Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Please forward the release to [redacted] and I will sign it and fax/email it back

[redacted] has been contacted and we have requested the cancellationThe process is in their handsThe proceeds will be sent to the lienholder

I am responding to the complaint brought forward by [redacted] and the purchase of the [redacted] She took possession of this vehicle one month ago At the time and up to the present she did not call to state there wasn't a tow package or suspension package On April 6, she called our office and stated that she was in an accident with the *** She stated that the insurance company would give her extra money for a suspension package We have a copy of the listing and in all certainty we did not disclose this vehicle having a suspension package As far as a tow package all pictures clearly show a manufacturers [redacted] tow package In addition we notified [redacted] in New Jersey and supplied them with the vin number and was told that this vehicle did come with tow package At this point I believe that [redacted] is trying to commit some level of insurance fraud If I can be of any further assistance do not hesitate to contact me at [redacted] Thank you

The car was listed online with the following disclosure.PRIOR DAMAGE DISCLOSUREThe majority of the vehicles that we sell are purchased by us at wholesale auto auctions which are open to licensed car dealers onlyWhen vehicles are sold at auction, they are often sold with damage disclosuresA damage disclosure can represent a fantastic value buying opportunity, as it typically allows the dealer to purchase the vehicle at a significant discountThe key here is transparency, as any disclosure made to the dealer must in turn be disclosed to the customer, We are proud to offer these fantastic buying opportunities to our customersOne of the most common disclosures at auction is "unibody damage" or as [redacted] refers to it, "structural damage"Nearly all vehicles manufactured have a unibody structure constructionThe unibody is comprised of dozens of pieces of steel which all weld togetherThe outer body panels then bolt to these pieces of unibodyFor example, the front fender on a vehicle bolts to the inner fender, or apron as it is often calledThis apron,which is really just a thin layer of metal itself, is considered part of the vehicle's unibodyProtected only by the fender, this apron is easily damaged in even a low speed collisionOther common examples of unibody damage or repair include dents to trunk floors, and repair or replacement of the rocker panels (the thin panels which run below the doors)These panels are most often damaged when impacted by curbs and parking barriersIn this case, this vehicle was sold to us with a disclosure of "structural damage", due to a repair to the end of the right front rail where the bumper mountsThis small area is easily damaged in even the the most minor of collisionsPlease note that Carfax has NO RECORD OF ANY ACCIDENT, which is even more of an indication of how minor this incident wasThis repair will not impact the performance of the vehicle, and the factory warranty is not affectedAgain, this disclosure enabled us to purchase this vehicle roughly $below market, and we are in turn passing this savings, along with our usual discount, on to a lucky customerIf you have any questions, please feel free to give us a call and speak to any member of our sales teamThank you for shopping with Automotive Avenues LLCIn addition, a Carfax report was attached to the online listingWe also had this customer sign the Carfax report, as we do for every vehicle we sell regardless of what the Carfax shows (please see attached)We also hand wrote it on his purchase order, which he also signed (see attached)The vehicle was heavilly discounted because of the Carfax report, despite the fact that we were unable to even locate any prior repaired damageVery similar trucks are currently advertised online in excess of $30,000.Regardless, in the interest of customer service, I have reached out to this customer and have told him I will attempt to locate and purchase another truck on his behalf, and trade him out of his current truckI feel confident that I will successful in finding a solution that is mutually satisfying and agreeabale.If you have any additional comments or concerns, please feel free to contact me.Best Regards,Bill S., Managing MemberAutomotive Avenues LLC [redacted]

To Whom It May Concern,I spoke with [redacted] TodayI informed here that we will purchase a month powertrain warranty for her in September 2015, which will give her the level of coverage that was incorrectly advertised in the vehicle listingI also told her that we will purchase a new washer fluid reservoir and send it to her, as she said she has the ability to replace it herselfShe preferred not to have to come back to our facility to have us install it, although I offered that option.With regard to our policy regarding outstanding factory recalls, we disclose all outstanding recalls to our customer, and provide a [redacted] to every customer as wellWe typically offer customers the opportunity to have us clear any recalls outstanding, although most opt to have them repaired themselves rather than wait for us to have them doneI explained this to [redacted] as well She seemed very satisfied with our handling of this matter Thank you for your assistance.Best Regards, [redacted] Managing PartnerAutomotive Avenues LLC [redacted] ***

My name is Michael S of Automotive Avenues At this time I would like to respond to complaint number [redacted] .The Nissan Maxima was advertised with a balance of the factory power train warranty...not a bumper to bumper warranty as suggested by complainant The Nissan factory warranty is a yr/60k power train, the bumper to bumper for Nissan is 3yr/36k The sale of this vehicle was at 54,miles clearly in the power train only coverage area Customer picked up vehicle in person and was told there were "no KNOWN mechanical defects" in addition customer was offered the opportunity to purchase a bumper to bumper extended warranty at the time of delivery Complainant did not purchase the extended warranty While driving home to [redacted] a plastic cover for the under carriage became loose and was dragging At this time the air bag light and the tire pressure light came onThese issues were not covered under the powertrain warranty We offered customer to have issues fixed at our expense by bringing it to any certified auto repair shop in his state we also told him not to bring the vehicle to a Nissan dealership due to their practice of "up charging" used vehicles To this date we have offered to pay for all repairs and offered a rental car while vehicle is being repaired If this was not satisfactory we offered to have the vehicle shipped to our dealership at our expense I have spoken to Mr [redacted] several times and tried to resolve this issue by bringing the vehicle in for repairs Automotive Avenues seeks to have all our customers fully satisfied with their purchases At this time we would still like to offer Mr [redacted] the opportunity to bring the vehicle to our shop and supply a rental car for him or pay to have the vehicle shipped here from [redacted] at our expense We would like resolve this issue in a timely matter If there are any questions concerning this matter please contact Michael S at [redacted] or [redacted]

The complaint is not being made by a purchaser of a vehicle, but rather a friend who recommended they come here after he had a positive experience himselfRegardless, we contacted the reviewer and offered the customer a full credit towards another vehicle despite the fact that the vehicle was sold as is and we have received no documentation to substantiate there is in fact a problemAs of Today, we have not heard back from either the customer or the complainant

Complaint: [redacted] I am rejecting this response because: There was never a discussion about them trying to fix the bondo and paint the vehicle hasThey are a car dealership which should have their cars inspected before being put on sale that being said they oobviously seen that this car had no catalytic converters and has been involved in an accident before, even if the Carfax is cleanI took the car to their mechanic for the sensor problem which they never fixed and that is when they passed me for inspection without my consent because I could have taking it to the DMV myself which was the only reason I wanted the sensor fixedThe remarks about him saying that I installed an aftermarket exhaust is a lie because I installed and OEM exhaust system from the cat back in sears because when bought the car had after market exhaust which was extremely loudAs you could see in the picture I still have the temp plate and no catalytic converters were touched when installing the cat back OEM exhaust which is when one of their mechanics informed me that I don't have catalytic converters instead something called test pipesAlso I don't think it is fair for me receiving for a car that was misrepresented of not being in an accidentHaving to still pay the loan off and have go out the trashI didn't want the credit because I don't want another car from them after all this problem this car broughtFurthermore my attorney always said that he couldn't get in contact with the owner to settle with agreement so why would he say that he got in contact with my attorney if he said otherwiseIf you take the interior panels from the trunk and see the left quarter panel you could see the car has been hit which is when I found out when I tried to get a bigger car and every dealership I went to said the same thing about the bondo and horrible body work the car hasYou could even see from the picture that the bumper color doesn't even match the right side of the carI hope this gets straighten out as fairly as possible Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The contract has yet to be cancelledI called [redacted] to follow up on the cancellation, and they informed me that no action has been taken to cancel the service contractI also confirmed with them that the process should be instantaneous, e.gthe dealership can cancel the contract with a click of a button.Also, the fact stands that I originally asked for this contract to be cancelled on 02/19/If the dealership is not willing to give me the full refund for the entire cost of the contract, then they need to pro-rate the refund back to 02/19/ Regards, [redacted]

Vehicle was sold the day before this customer called to leave a deposit, however the salesman who took the first deposit neglected to place the vehicle into a "sale pending" statusOnce the issue was discovered, the salesman who took the deposit from this customer attempted to contact the first
customer to ensure they would be going through with the transactionHe then contacted this customer and explained the situationThe deposit has since been refundedI personally reached out to this customer to apologize for the mishap
Thank you for your attention to this matter
*** ***, Managing Partner
Automotive Avenues LLC

We have processed the cancellation on our endI have alerted our *** representative, *** *** to this customers complaintI will follow up with him again on Monday to confirm that the cancellation was in fact processed. I am personally aware of this customers concern and assure him, as well as your office, that the cancellation has been processed and the refund will be forwarded to the lienholderRegards, Bill S, Managing Partner

Complaint* ***
I am rejecting this response because:
AT no time was I ever offered to bring this vehicle backInstead I was told by Chris the salesman We are a wholesale dealer and I bought it I got a flat and had wheel locks on it and couldn't change tire No lug wrench or key for locksPlus they changed my tires before I purchased car and installed cheap made in China tires which make terrible road noiseA splash liner on pass front wheelwell is damaged service C light has been on since I bought car Windshield washer tank is not operable has a crack possibly from accident damageThis is just a few things wrongI had to have it towed because of the flatDealer is outright no being truthful
Regards,
*** ***

I sent a reply a few days ago indicating there was still a problem. That was due to a mistake in the calculation of expected charges. There is no problem and we are satisfied with the result. Thank you for your support in the matter

The situation was nothing more than a miscommunication between Mark and another employeeThe warranty will be cancelled tomorrowWe apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I called *** today (03/22/2016) and they informed me that the policy has yet to be cancelledThey also reiterated the fact that if the dealership had cancelled the policy, the cancellation would have taken effect immediatelyThe business response was that *** had been contacted; however, *** informed me that they had not had any contacts from the dealership on behalf of my policyThey said that contact would have shown up in the account notes. I'd really like to have this issue resolvedIs there anything else that I can do in order to resolve this?
Regards,
*** ***