Automotive Avenues

[redacted] has been contacted and we have requested the cancellation. The process is in their hands. The proceeds will be sent to the lienholder.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
Please forward the release to [redacted] and I will sign it and fax/email it back.

Good afternoon, In regards to this complaint here at Automotive Avenues we offer a free Carfax  report on every vehicle sold. This report is listed and linked directly to the listing for the vehicles on our website. This specific vehicle did have the Carfax listed with the...

advertisement. Although the vehicle is out of the thirty day powertrain warranty time. We extend to the customer the option to bring the vehicle back to us for inspection and verification of any mechanical issues and have them remedied by us. The customer can contact us directly at [redacted] and/or [redacted]. Please ask for [redacted] when calling. We look forward to assisting the customer.  
Regards,
[redacted]
Autmotive Avenues llc
[redacted]
c [redacted]

I believe [redacted] misunderstood the previous response. We are offering him the opportunity to return the vehicle where we are willing to make any necessary repairs to the vehicle at no cost to him. Please let us know if this is satisfactory to him.
 
Best Regards,
 
[redacted], Managing Partner

To Whom It May Concern,I spoke with [redacted] Today. I informed here that we will purchase a 6 month powertrain warranty for her in September 2015, which will give her the level of coverage that was incorrectly advertised in the vehicle listing. I also told her that we will purchase a new...

washer fluid reservoir and send it to her, as she said she has the ability to replace it herself. She preferred not to have to come back to our facility to have us install it, although I offered that option.With regard to our policy regarding outstanding factory recalls, we disclose all outstanding recalls to our customer, and provide a [redacted] to every customer as well. We typically offer customers the opportunity to have us clear any recalls outstanding, although most opt to have them repaired themselves rather than wait for us to have them done. I explained this to [redacted] as well.   She seemed very satisfied with our handling of this matter.  Thank you for your assistance.Best Regards,[redacted] Managing PartnerAutomotive Avenues LLC[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This owner is being petty at this moment, involving an ex employee who has not worked there since 6/24/2016.  Which he is right in one aspect, that my aunt did try to help me while employed there is true.  How can you say that this took place without your knowledge? I was there over 6 hours the first time you sold me the ford edge with structural damage, also where is the disclosure that I signed as you stated it that shows the vehicle had structural damage? I would love to see this document where you stated the vehicle had structural damage like you have other customers sign?? You tried to involve my aunt after she resigned from your dealership and when you sent an employee to her new job and  she sent them away.  You are taking this out on me because of the way you decided to part ways with my aunt, and at the end of the day I am a customer just like anyone else that purchased a vehicle at your establishment. Please tell me how may other times this happened to other customers and how many of them did you keep partial deposits for ???? When my aunt started working for your dealership she came in to deals that were not finalized by the banks and that needed help to get funded from your previous managers that also resigned from your dealership and as she recalls, she got them finalized and got YOUR dealership paid but you refused to pay her on those deals, is part of the business. So please, take accountability for your dealership and be a man of your word and refund me my money back as you stated on our last phone conversation.  IF you chose to sell wholesale vehicles without actually inspecting them for safety first that is your business. I have attached a copy of my vehicles inspection report for the second vehicle. You tricked me by telling me that you were refunding my whole deposit and you took keys from me and left me sitting there like an it just because your mad at my aunt and you act petty does not give you the right to treat me in this matter.  I am only a customer in the middle of all of this and as a last resolution to this whole mess that is going on we both agreed that just bringing the car back would be the best resolution to this.  Your recollections to this whole ordeal are completely ridiculous. I wonder how many other customers have gone through this type of ordeal in your establishment.  Maybe we should come together, because honestly Id rather just walk away with my deposit since I was not at fault with any of it.  You state that I cant prove my income yet that is incorrect, untrue and unnecessary for you to even bring up. I have 2 jobs which I can prove all my income for, the situation that had happened was that I got hurt at work and I had to take some time off to recover.  Nothing out of the ordinary.  I can elaborate more on my phone conversations that I had with your Finance Manager Mark if you like but I am pretty sure you don't want to hear how he wanted to resolve this issue originally.  As a matter of fact I never even received any documentation from when I went in last month to resign all new paperwork.  And it has been almost a month since that happened.  So please, stick to your word which is becoming evident that you have none and refund me my full deposit as you stated on our last conversation.  There is a lot more information to be said if we include my aunt into this situation, I am pretty sure she can disclose more information regarding his dealership practices however I just want to do this on my own and the only thing I ask in return in my full deposit because that is what Bill S[redacted] agreed to do on our last conversation prior to me returning my vehicle.. I also wanted to add that I also put a new tire on the original vehicle that I purchased because they handed the vehicle over to me with a gigantic slash on one of the tires which APPARENTLY tried to COVER with 4 patches and it blew out on my way home after I spent 6 hours in your dealership and I never even got refunded for that, I would sit here and ask for that money but all I want again is what Bill S[redacted] himself said he was going to do and I will say it one more time REFUND MY FULL DEPOSIT. 
Regards,
[redacted]

My name is Michael S of Automotive Avenues.  At this time I would like to respond to complaint number [redacted].The Nissan Maxima was advertised with a balance of the factory power train warranty...not a bumper to bumper warranty as suggested by complainant.  The Nissan factory...

warranty is a 5 yr/60k power train, the bumper to bumper for Nissan is 3yr/36k.  The sale of this vehicle was at 54,294 miles clearly in the power train only coverage area.  Customer picked up vehicle in person and was told there were "no KNOWN mechanical defects".  in addition customer was offered the opportunity to purchase a bumper to bumper extended warranty at the time of delivery.  Complainant did not purchase the extended warranty.  While driving home to [redacted] a plastic cover for the under carriage became loose and was dragging.  At this time the air bag light and the tire pressure light came on. These issues were not covered under the powertrain warranty.  We offered customer to have issues fixed at our expense by bringing it to any certified auto repair shop in his state.  we also told him not to bring the vehicle to a Nissan dealership due to their practice of "up charging" used vehicles.  To this date we have offered to pay for all repairs and offered a rental car while vehicle is being repaired.  If this was not satisfactory we offered to have the vehicle shipped to our dealership at our expense.  I have spoken to Mr. [redacted] several times and tried to resolve this issue by bringing the vehicle in for repairs.  Automotive Avenues seeks to have all our customers fully satisfied with their purchases.   At this time we would still like to offer Mr. [redacted] the opportunity to bring the vehicle to our shop and supply a rental car for him or pay to have the vehicle shipped here from [redacted] at our expense.  We would like resolve this issue in a timely matter.  If there are any questions concerning this matter please contact Michael S at [redacted] or [redacted].

[redacted] is leaving out significant facts with regard to this transaction.
 
First off, he was not a typical customer who found our dealership through a third party advertiser. [redacted] is the cousin of [redacted], one of our former finance managers who is no longer with...

our company. It was through that relationship that [redacted] came to do business at our dealership. [redacted] has major credit issues. In an effort to assist him in finding a vehicle that a bank would finance for him[redacted] disregarded information about the vehicle that was disclosed in the vehicle listing. Specifically, the vehicle in question was disclosed on our website as having a structural damage indicator on the vehicle history report. Let me be clear that this WAS DISCLOSED IN THE VEHICLE LISTING, which [redacted] either failed to notice or disregarded in an effort to help her cousin find a vehicle.Once it was discovered that the vehicle was not financeable through through the lender with which it was placed[redacted] was told to contact her cousin and have him return the vehicle. After contacting [redacted], he waited approximately one month to return the vehicle, which is why the temporary registration expired.
[redacted] eventually returned to the dealership and without consulting dealer ownership, switched [redacted] into another vehicle. This was not done with approval of the dealerships owner or management, but was a deal made between two family members, at the detriment of the dealership. I will explain why.
[redacted] did not have the credit required to finance the next vehicle, so [redacted]'s aunt was listed as a cosigner. Once this situation was brought to light, I was adamant that [redacted] return the vehicle, however [redacted] assured me that the co signer would be cooperative, and their would be no issues. While awaiting the processing of the loan, [redacted] did contact the dealership and complain that the vehicle would not pass [redacted] state inspection due to the brakes being below [redacted]'s acceptable levels. Despite the fact that we do not guarantee inspection for out of state customers, we offered [redacted] the opportunity to return with the vehicle so we could inspect the brakes and if need be, make a goodwill repair. The brakes were found to be above 40%, however we changed them anyway as a courtesy. I'd like to point out that [redacted] drove the vehicle to [redacted] and back, so clearly the statement that the vehicle had "no brakes" is false.
Although [redacted], as well as [redacted], assured us that the co signer would be cooperative, we never received the signed documents back from her guaranteeing the loan. Furthermore, [redacted] failed to provide us with documentation necessary, despite his repeated promises that he would. Specifically, we waited 3 weeks for pay stubs that never materialized.
 
The end result of the actions of [redacted], as well as [redacted], was that our dealership incurred hundreds of dollars in fees and interest as [redacted] drove 2 of our vehicles for over 3 months. Once [redacted] stopped working at the dealership, [redacted] no longer had an ally assisting him deceiving the dealership, and [redacted] was contacted and told that he would need to return to the dealership with the vehicle. At that point [redacted] requested that he be allowed to simply return the vehicle, which was obviously the only option left.
I find it amazing that [redacted] would attempt to portray himself as an innocent victim of an unscrupulous dealership, when from our perspective, he attempted to defraud the dealership with the help of an employee who he happened to be related to. Now, after having the use of 2 vehicles for over 3 months, he is requesting his deposit be returned. This would mean that he drove the vehicles for free, without ever making a payment, something I feel is unacceptable especially considering his actions and failure to provide basic income documentation that we requested and he had promised to provide.
In light of these facts, I am unwilling to provide [redacted] with a full refund, but would be willing to offer a partial refund of his deposit, less the amount he would have owed to the bank had the loans been finalized. While I am out of the office until 8/22, I would be willing to issue a refund in that amount. As I am out of the office and do not have access to the figures, my guess is that the 3 payments he would have made would total approximately $1000. Accordingly, I would estimate the refund to be roughly half his down payment, or $1,000.
While I regret this situation, I feel this is a fair and equitable resolution for both parties.
 
Best Regards,
 
Bill S[redacted], Dealer Principal

This customer is bringing up several issues so I will address each of them individually. 
 
Temporary registration-The title was being processed by the Motor Vehicle Commission in Trenton which is why we were delayed in processing his license plates. He was not issued any...

summons so while I understand it may have been a nuisance, there was no cost to him. We did in fact tell him that if he was issued any time of monetary fine or violation, we would reimburse him. Most dealerships do not even make that offer when a title is delayed but we wanted to try to accommodate him as best we could. Tires-When the customer arrived to look at the vehicle, he complained of the condition of the tires. We told him that we were willing to replace them at no cost to him, as the vehicle was in fact scheduled to have new tires installed. He was insistent on a particular type or brand of tire, so we mutually agreed that we would discount the price of the vehicle to accommodate his request. The amount of the discount was equal to the cost of the standard tires the vehicle called for, so he would only have to pay the upcharge for the specific tires he wanted. I want to point out that this agreement was made prior to his purchase of the vehicle.
Belt-The belt on the vehicle was squealing so we replaced it in our shop which is in Freehold, the next town over. I'm not sure of the significance of the shops ownership but we do in fact own it. The customer complained later that the new belt was squealing, so we agreed to reimburse him for the cost of having another belt installed at a shop of his choosing. He had another belt installed and still complained of the squealing, so clearly we did not install the wrong belt. The customer contacted us again to complain that the belt he had replaced was still squeaking so we offered to have it diagnosed and repaired in our shop free of charge. The customer brought the car back to us and we repaired it and resolved the issue at no cost to him. It should be pointed out that the defect was not covered under the state mandated warranty that this customer received, however as a show of good faith, we repaired it anyway free of charge.
In the end, this customer incurred no costs that we are aware of. We repaired the vehicle free of charge even though we were not obligated to so we fail to understand the nature of his complaint.

At this time I would like to respond to complaint # [redacted]Mr. [redacted] has three issues 1. splash shield, 2. air bag light, and 3. tire pressure light.  These issues are not covered under the power train warranty.  Mr. [redacted] initially spoke with his salesman regarding  his issues.  After speaking to the salesman this issue was referred back to me.  I had offered $450 for the repair at his shop.  This amount was calculated by contacting an area mechanic and stating the issues Mr. [redacted] was having.  The total was $450 not the $4,000 that Mr. [redacted] had requested.  Mr. [redacted]s mechanic in his area had stated that the issues were not power train related as well.  As far as our ads stating "no mechanical issues"  that is incorrect.  The ad states that there are "no known mechanical issues".  In all our listings we state that all vehicles that are sold are offered a power train warranty to all in state residents.  All other customers are purchasing vehicles out of state vehicle "as is".  We can not expect a customer in California to ship vehicle back to us to have any issues resolved. To reiterate Automotive Avenues offer to Mr. [redacted]:We will fix the issues free of charge at our facility.  We will schedule pick up of vehicle from Mr. [redacted].  If he wants to deliver vehicle to us we will supply a rental car for the duration of the repair.  We will not pay $4,000 for issues that are not covered under the power train warranty.  An ASC repair shop will complete all repairs and they will be covered under  their own warranty. At this time I would request that Mr. [redacted] let us repair his vehicle free of charge and to move on from this issue.

The first thing I'd like to point out is that Automotive Avenues LLC follows the same policy of all other New Jersey dealers, in that we only guarantee vehicles will pass NJ State inspection when purchased by NJ residents, except when the vehicle is being sold as is. In this case, the customer...

signed an as-is waiver so there was no guarantee that the vehicle would pass their state's inspection. We simply cannot be bound by the findings of the independent repair shop the buyer decides to bring the vehicle to. Unlike NJ where inspections are conducted by state run facilities, Pennsylvania, like most states, issues licenses to independent repair facilities to perform inspections. This process allows the independent shop the latitude recommend and charge for repairs that may not be necessary. In this case, while the rear brakes were in need of replacement, the customers other concerns were either unfounded or what would be considered very minor and typical of a vehicle of this year and mileage. Specifically, the rear brakes were in satisfactory condition. While there was a nail size hole in the muffler, it was inconsequential and easily and quickly repaired. The tires had absolutely no dry rot whatsoever, and the windshield had noting more than a stone chip.  Although we had absolutely no obligation to give this customer a refund, we offered one anyway in the interests of good business and customer satisfaction. We contacted the bank and initiated the process of cancelling the loan for them as well. [redacted] contacted me yesterday and I told him I would look into the refund but assured him he had nothing to be concerned about and the refund would be provided. Rather than contact me again, he chose to contact your office. Seeing as how [redacted] has chosen to escalate this matter rather than resolve this resolve this issue with us directly, I think it's in both parties best interest to have a release signed by both parties. I would ask [redacted] to please forward an email address so I can forward the release. Once signed, the refund for $1261 will be issued. Regards, Bill S., Dealer Principal

Complaint: [redacted]
I am rejecting this response because: There was never a discussion about them trying to fix the bondo and paint the vehicle has. They are a car dealership which should have their cars inspected before being put on sale that being said they oobviously seen that this car had no catalytic converters and has been involved in an accident before, even if the Carfax is clean. I took the car to their mechanic for the 02 sensor problem which they never fixed and that is when they passed me for inspection without my consent because I could have taking it to the DMV myself which was the only reason I wanted the 02 sensor fixed. The remarks about him saying that I installed an aftermarket exhaust is a lie because I installed and OEM exhaust system from the cat back in sears because when bought the car had after market exhaust which was extremely loud. As you could see in the picture I still have the temp plate and no catalytic converters were touched when installing the cat back OEM exhaust which is when one of their mechanics informed me that I don't have catalytic converters instead something called test pipes. Also I don't think it is fair for me receiving 5500 for a car that was misrepresented of not being in an accident. Having to still pay the loan off and have 1500 go out the trash. I didn't want the 6000 credit because I don't want another car from them after all this problem this car brought. Furthermore my attorney always said that he couldn't get in contact with the owner to settle with agreement so why would he say that he got in contact with my attorney if he said otherwise. If you take the interior panels from the trunk and see the left quarter panel you could see the car has been hit which is when I found out when I tried to get a bigger car and every dealership I went to said the same thing about the bondo and horrible body work the car has. You could even see from the picture that the bumper color doesn't even match the right side of the car. I hope this gets straighten out as fairly as possible.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am responding to the complaint brought forward by [redacted] and the purchase of the 2008 [redacted]  She took possession of this vehicle one month ago.  At the time and up to the present she did not call to state there wasn't a tow package or suspension package.  On April 6, 2015...

she called our office and stated that she was in an accident with the [redacted].  She stated that the insurance company would give her extra money for a  suspension package.  We have a copy of the listing and in all certainty we did not disclose this vehicle having a suspension package.  As far as a tow package all pictures clearly show a manufacturers ** tow package.  In addition we notified [redacted] in New Jersey and supplied them with the vin number and was told that this vehicle did come with tow package.  At this point I believe that [redacted] is trying to commit some level of insurance fraud.  If I can be of any further assistance do not hesitate to contact me at [redacted]  Thank you.

My name is Michael S of Automotive Avenues.  At this time I would like to respond to complaint number [redacted].The Nissan Maxima was advertised with a balance of the factory power train warranty...not a bumper to bumper warranty as suggested by complainant.  The Nissan factory warranty is...

a 5 yr/60k power train, the bumper to bumper for Nissan is 3yr/36k.  The sale of this vehicle was at 54,294 miles clearly in the power train only coverage area.  Customer picked up vehicle in person and was told there were "no KNOWN mechanical defects".  in addition customer was offered the opportunity to purchase a bumper to bumper extended warranty at the time of delivery.  Complainant did not purchase the extended warranty.  While driving home to [redacted] a plastic cover for the under carriage became loose and was dragging.  At this time the air bag light and the tire pressure light came on. These issues were not covered under the powertrain warranty.  We offered customer to have issues fixed at our expense by bringing it to any certified auto repair shop in his state.  we also told him not to bring the vehicle to a Nissan dealership due to their practice of "up charging" used vehicles.  To this date we have offered to pay for all repairs and offered a rental car while vehicle is being repaired.  If this was not satisfactory we offered to have the vehicle shipped to our dealership at our expense.  I have spoken to Mr. [redacted] several times and tried to resolve this issue by bringing the vehicle in for repairs.  Automotive Avenues seeks to have all our customers fully satisfied with their purchases.   At this time we would still like to offer Mr. [redacted] the opportunity to bring the vehicle to our shop and supply a rental car for him or pay to have the vehicle shipped here from [redacted] at our expense.  We would like resolve this issue in a timely matter.  If there are any questions concerning this matter please contact Michael S at [redacted] or [redacted].

The first thing I'd like to point out is that Automotive Avenues LLC follows the same policy of all other New Jersey dealers, in that we only guarantee vehicles will pass NJ State inspection when purchased by NJ residents, except when the vehicle is being sold as is. In this case, the customer...

signed an as-is waiver so there was no guarantee that the vehicle would pass their state's inspection. We simply cannot be bound by the findings of the independent repair shop the buyer decides to bring the vehicle to. Unlike NJ where inspections are conducted by state run facilities, Pennsylvania, like most states, issues licenses to independent repair facilities to perform inspections. This process allows the independent shop the latitude recommend and charge for repairs that may not be necessary. In this case, while the rear brakes were in need of replacement, the customers other concerns were either unfounded or what would be considered very minor and typical of a vehicle of this year and mileage. Specifically, the rear brakes were in satisfactory condition. While there was a nail size hole in the muffler, it was inconsequential and easily and quickly repaired. The tires had absolutely no dry rot whatsoever, and the windshield had noting more than a stone chip. 
 
Although we had absolutely no obligation to give this customer a refund, we offered one anyway in the interests of good business and customer satisfaction. We contacted the bank and initiated the process of cancelling the loan for them as well. [redacted] contacted me yesterday and I told him I would look into the refund but assured him he had nothing to be concerned about and the refund would be provided. Rather than contact me again, he chose to contact your office.
 
Seeing as how [redacted] has chosen to escalate this matter rather than resolve this resolve this issue with us directly, I think it's in both parties best interest to have a release signed by both parties. I would ask [redacted] to please forward an email address so I can forward the release. Once signed, the refund for $1261 will be issued.
 
Regards,
 
Bill S., Dealer Principal

The complaint is not being made by a purchaser of a vehicle, but rather a friend who recommended they come here after he had a positive experience himself. Regardless, we contacted the reviewer and offered  the customer a full credit towards another vehicle despite the fact that the vehicle was...

sold as is and we have received no documentation to substantiate there is in fact a problem. As of Today, we have not heard back from either the customer or the complainant.

Review: I bought a car from this location. It has had nothing but problem after problem. Has been in and out of the shop/. I have found evidence that this is a flood vehicle.

I have had to bring it to the shop countless times. I get repeating codes and check engine lights. The vehicle runs rough and one thing after another goes bad. I noticed water staining on many parts as well as rust in the interior. The electronics are failing as well. The engine needed to be replaced. The hybrid components keep having issues. There is mold in the vehicle and bad stains as well as dirt from muddy water. The vehicle also has a smell I can not get rid of. I have a huge file from multiple repair shops.

1st major issue - Hybrid Power Control Module failure - 15+ times.

2nd major issue - Auxilary Transmission Fluid Pump failure - 15+ time

Engine problems - needed to be replaced

Rear View Camera not working - repaired.

Radio monitor Display then broke - still a problem

Smell in vehicle - can't get rid of

Stains- Can't get rid of

Dirty Water stains on ceiling

Window squeeks and squeels when moving

Door hinges pop and make noises

Rust found on the seats and other metal inside the vehicle.

Found many corroded electrical connections

found shorted out wires

Major vehicle issues in terms of drivability.

Break pump noises

erratic voltages

and more.Desired Settlement: I will need to get a new vehicle. I am trying to work out a deal with **, but there will be extra costs associated with this and I want to be compensated for all my time, money, stress, etc. that I have put into this vehicle. Including the weather tech accessories I bought. I want all the money I put into the vehicle as well. I am looking for around $20,000. If not, then it will go to legal proceedings and I will request much more if we can not come to a settlement. I have a huge case file on all the time it has been in repair shops, vehicle rentals, repairs. Not to mention the embarrassment factor of having to always explain why my vehicle is in the shop. There have been many days where I couldn't make it to work because of a problem with the car. My boss has given me a hard time about this. I am at risk of losing my job because I don't have reliable transportation. There are plenty of expense that this purchase has cost me.

Business

Response:

Customer purchased this vehicle at our dealership on 3/7/12. This is the first time we are hearing about this complaint over a year and 9 months later. We have documented proof through Car Fax that customer drove vehicle over 21k miles since purchase. Vehicle was covered under the factory warranty at purchase. After driving vehicle over eight thousand miles the new car dealership replaced the engine under warranty. If there were any flood issues with vehicle [redacted] would of voided the warranty and declined the repair. Customer is taking his frustations out on us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Revdex.com with Automotive Avenues in Wall, NJ - Case #[redacted].

I do not accept Automotive Avenues response because:

I have had a lot of communication with Automotive Avenues (AA) over the past couple weeks. They have tried to bribe me, "I'll speak to [redacted] and see if he's willing to do a little more, but between you and I, if I had to guess, maybe I could get him to send you $500 just in the name of goodwill. If not, I'll kick in the extra $250 just to help. I know it's only a token, but again you have to realize that although he didn't handle things properly, he really didn't sell you anything that he knew was going to be problematic." – [redacted]. in an e-mail

[redacted] threatened me in numerous ways including coming to my house to settle it which was recorded on a business phone. (He did not say exactly what he would do, but his anger lead me to believe it wasn't a calm conversation he was looking for). [redacted] also was very mean and threatened me as well.

Then [redacted]. tried to call my boss to complain about me, but I intercepted the call and had a long discussion with [redacted]. He also mentioned he would get his employees to take a lot of time to ruin the on-line reputation of the company I work for, (I don't own, I just work with the warehouse) that employs over 150 adults with disabilities. He doesn't care about all of them, just wants to take it out on anyone connected with me.

If you also go to [redacted].com and search Automotive Avenues, you will see a lot of reviews stating great experiences, notice the same grammar, spelling, and format. Perhaps these were all written by the same person or people to burry some reviews that are there about other people’s poor experiences. I encourage you to find them and read them. I am certain that there would be more, but people removed them because they felt threatened. That is what happened to me, they told me their sob story about how it isn’t their fault, they offered me money as you can see above, and then when I felt bad enough that I retracted it, they went back on their deal and threatened me with a law suit. But I already took down the review; I plan on reposting it soon.

Then he threatened legal suit. - "Although I feel the best thing for both parties is for the review to be removed, I am prepared to have my attorney file a defamation lawsuit this week if you are unwilling to remove the review. Once the suit has been filed, removing the review will not result in a termination of the action, as we will be suing for damages and not for the removal of the review. I hope you realize that you will have to retain council to defend yourself." - [redacted].

He has yelled at me, cursed at me, tried to be nice to me, has tried all kinds of things to get me to retract this, but never once offered to look at pictures or see the vehicle in person, he just denies, denies, denies.

After discussion with [redacted] about the vehicle, he finally revealed to me the purchase slip for the vehicle they got from [redacted] in Pennsylvania. On it, it states it has a clean Car Fax. It also recognizes [redacted] as the source of the vehicle. Here is some information about them from… [redacted]

“[redacted] is a wholesale auto business tucked away behind the backside of [redacted]. It usually does not sell or buy from the public -- rather it purchases automobiles at auctions then fixes them up and sells them for their improved worth. [redacted] only buys and sells used trucks and cars.”

From here, you see that they buy a vehicle form an auction, fix it, and resell it to an auction. The paper trail is long and because this company is no longer in business, this is where it ends. But, the car has been passed around and one of those locations specialized in fixing up damaged cars. Why wasn’t that damage reported. Because it is another example of how these used car companies try to slide by damaged vehicles. I saw a whole report on [redacted] about this and that is when I first realized that I probably had a flood vehicle.

For your review, I have attached pictures to this e-mail. Also, I have pages and pages of work order sheets from the dealerships of them finding loose, corroded wires, corroded connections, and electrical problem after electrical problem, and issue where things need to be cleaned and lubed because of rust in moving components like my door hinges, windows, and other parts. The radio and back up camera doesn’t work anymore. The work orders are all on paper so I could not send them in to you, but if you would like I can send them to you somehow. The problems started within a month of me having the vehicle and the first few things were resolved quickly, but some issues cannot be resolved and plague this vehicle to this day. Right now, my check engine light is on because of electrical problems. Frequently I get the smell of smoke coming into the vehicle from somewhere and no one in my family smokes. We are scared about the vehicle, but spent a lot of money on it, and have no way out financially. We are trapped in a very scary car.

Here is the descriptions of each picture.... please know that there is plenty more evidence of water damage behind other panels that are harder to remove and are in places I couldn’t get my camera and the lighting wouldn’t work with it.

Image ending in 066, 067, 068 : Please notice the plastic protective cover that the Automotive Avenues said they put there, this will be referenced later. For this picture I removed a trim panel to reveal horribly stained carpet and sandy debris. When the vehicle was shampooed they didn’t get every spot. This is how the vehicle looked before.

Image ending in 0136, 137: Shows the roof liner and if you look close enough you can see water stains, there are better pictures.

Image ending in 138, 139, 140: Show how in between the leather seats, the fabric is badly discolored with mold stains. The leather cleans easy, the fabric not so much.

Image ending in 141 shows the carpet behind the front row, in front of the 2nd row. Please notice in the top left the plastic protective covering I mentioned earlier. This is the first time I pulled it back and saw all the stains on the carpet where water sat. The water was dirty enough that even after shampooing, the stains wouldn’t come out.

Image ending in 142 shows the underside of the 2nd row seats that have dark mold stains. These seats smell, and also are hard to fold and put back because of rusted components inside. Obviously water must have soaked this area and that is very high up on the vehicle.

Images ending in 143, and 144 are more images of the roof liner that shows water staining. Did water get this high? Was the vehicle that submerged?

Images ending in 145, 146, &147 show the rear 3rd row seats that have a lot of water stains, mold, rust, corrosion, and STINK! They are in the garage because they smell so bad. I only put them in when I have to and I feel bad for anyone that needs to sit on them. These seats are hard to work with because of the rust and corrosion. They are hard to fold, remove, and put back in.

I hope these images are significant enough to prove my case but, if you need more, there is plenty.

I would like to get all of the money back for this vehicle plus the expenses this has cost me in repairs, work orders, diagnostic charges, car rentals, and other costs. I was very close to losing my job over this vehicle because it is so unreliable that I couldn’t get to work some days. My boss who is very kind recognized my situation and knows it isn’t my fault, but I still lost hours of pay and productivity with commissions. The car is an extension of ourselves, and this vehicle I thought would bring me pride, but instead has embarrassed me in front of colleagues, business prospects, friends, and family. They kid about me having a trashed car and such, and even though they are kidding, it does hurt me.

Because the image files are too many, I have to send the second set of photos in a second e-mail. Please make sure they end up in the same place.

If there is anything else you need, please let me know.

Business

Response:

To dispute all of the ridiculous allegations in this customers complaint is pointless. However, in the interest in disposing of this matter once and for all, I will try to address most of the issues he has raised. First off, we never tried to bribe this customer. We have no reason to bribe him. In an effort to dispose of the matter, we offered him a $250 goodwill gesture. I followed that up by offering to raise that amount to $500. This was simply a gesture made in good faith.

Mr. [redacted] purchased this vehicle in March 2012, and has put over 20,000 miles on the vehicle during that time. We have no liability or responsibility for the problems he is allegedly having with this vehicle. For him to imply otherwise is beyond ridiculous.

I won't address his allegations that he has been threatened with violence, or his implication that we post fraudulent reviews online, as these allegations have nothing to do with his complaints about the vehicle. I will say that I find these comments to be in the same pattern of the slanderous and libelous comments that he has previously posted online. They are not only false, but off topic, rambling, and in a word, insane. His implication that [redacted] engaged in some type of unlawful or unethical business practices is unfounded. In fact, they did not purchase the vehicle at auction, not that it should be of a concern to Mr. [redacted]. It appears from that Carfax report that they purchased it from [redacted] in December 2011, and sold it at auction in January 2012. Prior to their purchase, the vehicle was a one owner vehicle with a long documented service history.

As to the crux of Mr. [redacted]s complaint, that this vehicle was involved in some type of flood, he has failed to produce any credible evidence to substantiate this. There is no record of water damage in any vehicle history or insurance database. Furthermore, according to Mr. [redacted] himself, [redacted] has repaired the vehicle under the factory warranty on multiple occasions. This alone validates that the vehicle was not involved in a flood, as the factory warranty would be voided if there was evidence of flood damage.

At this point, we are no longer willing communicate with Mr. [redacted], and our previous goodwill offers have been rescinded.

Thank you very much for your attempts to resolve this matter.

Sincerely,

[redacted], Managing Partner

Automotive Avenues LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Despite that I drove the vehicle as long as I did. I had read the Carfax, and was assured that it was a clean vehicle by the dealership. I thought that the few things I saw without fully investigating it, were just little nothings, or that I could live with it because I didn't want to have to go through a lot of trouble. I had already traded in my other car, it was sold to a teacher, and would then be out a vehicle. I also had full faith that ** would be able to fix the vehicle. They did replace the engine and because there was no documentation in their system, that was enough for them to believe it wasn't a flood vehicle. So they replaced the engine, but that doesn't mean that Automotive Avenues did not do a decent job of cleaning this car. It is only through investigation which was beyond what the dealer ship did, as they did not remove interior panels, or look at the carpets, they just worked where they worked and saw those components that were cleaned. Even ** was unaware of the water damage to the vehicle. It is only after numerous attempts at fixing numerous electrical issues and finding corroded wires and bad connections and seeing a show on [redacted] that I thought to personally investigate this issue. It didn't take much for me to find plenty of evidence of flood damage. I can take more pictures. Even the sun blockers show evidence of water damage as the adhesives have stopped working due to the moisture content. There is plenty of evidence this is a flood vehicle, to which the Automotive Avenues refuses to acknowledge which is the position they need to take legally. They can never admit it, or that they knew it. But the evidence is beyond doubt that it was obvious when they detailed it, when they did the carpeting.

I admit, when I first got the car, I took my time getting acquainted with it. I did not inspect it thoroughly, and my discoveries were after multiple problems emerged. Part of the reason I waited so long to take it to the mechanic was that I needed to take it in for inspection and I need to wait for all the title work to go through and legal documents which took a while to get from Automotive Avenues. I remember calling them to make sure they were doing it, because it took so long. As soon as I got the info, I took the vehicle in. Automotive Avenues then says I waited so long... I did, for them.

They refuse to acknowledge the allegations of how they treated me. Calling it insane, and rambling. Maybe so because I am passionate about this. This company is trying to screw me over and that harms my family. This company denies any claim against them, it is in their review history they do this. I don't want to get burnt by this company. I tried my best to have this resolved with ** thinking they were going to be able to fix it. They haven't been able to, so finally I broke down and had to do what I should have done from the very beginning. I tried to avoid this, but can't now. My families well being is at stake. I can't keep this vehicle too much longer, and I can never resell it with its history, or with good conscious. Automotive Avenues will sell anything without conscious, I can't. They won't address these issues. they say I haven't provided adequate proof, but I feel I certainly have, and can provide more. I could even get a flood vehicle specialist for over $500-$1000 dollars to check it out, but I don't have that kind of money to do that. If I did, then there would be a bigger suit against Automotive Avenues. I am beyond any doubt this vehicle is everything I say it is, and nothing that Automotive Avenues says it is. If you need more proof, tell me what you need, If I can afford it, I will do it.

Regards,

Business

Response:

The customer has presented no evidence that this vehicle was involved in a flood. He's relying on his own examination of the vehicle, and he is not qualified to make such a determination. His claims are baseless and are presented in a bizarre manner which I'm sure your office can clearly recognize. The fact is, this was a one owner vehicle with no flood history, and no insurance claims of any kind. In short, it was most definitely NOT in a flood.

At this time, without documentation from an insurance company showing a claim or record of flood damage, there is no assistance we can offer this customer.

Thank you for your attention to this matter.

[redacted], Managing Partner

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Automotive can not back up their denial. They are saying anything someone who tries to dodge responsibility would say. It doesn't take any specialist to see the massive amount of water damage, stains, rust, and mildew. Yet, they claim no evidence. This is a shady company that knows the loopholes obviously and exploits them. Can we stop going back and forth and have the Revdex.com resolve this already?

Regards,

Review: I bought this car with no car fax report and no discloser car was in any accidents or been used as a car service taxi.Desired Settlement: Either repair vehicle up to standards or refund money

Business

Response:

Good afternoon, In regards to this complaint here at Automotive Avenues we offer a free Carfax report on every vehicle sold. This report is listed and linked directly to the listing for the vehicles on our website. This specific vehicle did have the Carfax listed with the advertisement. Although the vehicle is out of the thirty day powertrain warranty time. We extend to the customer the option to bring the vehicle back to us for inspection and verification of any mechanical issues and have them remedied by us. The customer can contact us directly at [redacted] and/or [redacted]. Please ask for Michael S[redacted] when calling. We look forward to assisting the customer. Regards, Michael S[redacted] Autmotive Avenues llc[redacted]c [redacted]

Consumer

Response:

Complaint[redacted]

I am rejecting this response because:

AT no time was I ever offered to bring this vehicle back. Instead I was told by Chris the salesman . We are a wholesale dealer and I bought it .. I got a flat and had wheel locks on it and couldn't change tire .. No lug wrench or key for locks. Plus they changed my tires before I purchased car and installed cheap made in China tires which make terrible road noise. A splash liner on pass front wheelwell is damaged service C light has been on since I bought car .. Windshield washer tank is not operable has a crack possibly from accident damage. This is just a few things wrong. I had to have it towed because of the flat. Dealer is outright no being truthful

Regards,

Business

Response:

I believe [redacted] misunderstood the previous response. We are offering him the opportunity to return the vehicle where we are willing to make any necessary repairs to the vehicle at no cost to him. Please let us know if this is satisfactory to him. Best Regards, Bill S[redacted], Managing Partner

Review: I purchased a used 2011 Jeep Grand Cherokee (Vin# [redacted] on Thu, 29 January 2015 at Automotive Avenues. The Jeep was traded in on a lease. I was told that there were "Recalls" on the vehicle that were not addressed but the salesman advised that I should take it to a dealer. I was also told that the vehicle had a Power Train warranty that was to expire January 2016 or at 100,000 miles, whichever came first. While I was at a dealership in [redacted]), I was told that it may be illegal to sell a vehicle with recalls on them. Automotive Avenues could be held negligible for anything that could have happened while I was operating the vehicle. Luckily, nothing happened to me and I was able to get the recalls handled on Sat, 7 February 2015. Also the Power Train warranty expires 15 September 2015 not January 2016. Automotive Avenues did disclose that the vehicle was in a front-end collision. They did replace the front bumper but didn't replace the cracked washer fluid reservoir. I'm dealing with purchasing parts for that as I speak.Desired Settlement: 1) Incorrect warranty data.... resolution requested = refund check for the balance of the 4 mos warranty

2) I'd like to see the store's policy changed.

Business

Response:

To Whom It May Concern,I spoke with [redacted] Today. I informed here that we will purchase a 6 month powertrain warranty for her in September 2015, which will give her the level of coverage that was incorrectly advertised in the vehicle listing. I also told her that we will purchase a new washer fluid reservoir and send it to her, as she said she has the ability to replace it herself. She preferred not to have to come back to our facility to have us install it, although I offered that option.With regard to our policy regarding outstanding factory recalls, we disclose all outstanding recalls to our customer, and provide a [redacted] to every customer as well. We typically offer customers the opportunity to have us clear any recalls outstanding, although most opt to have them repaired themselves rather than wait for us to have them done. I explained this to [redacted] as well. She seemed very satisfied with our handling of this matter. Thank you for your assistance.Best Regards,[redacted] Managing PartnerAutomotive Avenues LLC[redacted]