Automotive Avenues

Review: I purchased a vehicle from Automotive Avenues, LLC on 10/4/14 prior to purchasing the vehicle I was assured by the salesman Chris W and GM Michael S that the vehicle had passed a 150 point check with "flying colors". The vehicle was advertised on various websites as having no "mechanical issues". To assure me that the vehicle was mechanically fit prior to making the drive to the dealership I was texted pictures of the only issues the vehicle had which were some minor aesthetic fixes like additional speaker holes in the rear panel and a missing rear trunk panel and no owners manual. I was also told that the vehicle had a existing manufactures warranty on it that covered the vehicle from bumper to bumper and the engine up to 60k miles. After the purchase on the drive home something fell from underneath the vehicle and was making a dragging noise. Upon noticing the noise and locating the problem I contacted the dealership the next day they were open. I left messages that went unreturned along with emails over the span of two weeks. It was clear that they (Automotive Avenues, LLC) were avoiding me. They were fully aware of the problem and had full knowledge of the problem I was dealing with as I disclosed that in the many messages and emails left with them. Silence in the face of accusation is pretty clear here. After not hearing back from them I took the vehicle to the nearest Nissan dealership to enact the warranty. I found out that the vehicle bumper to bumper warranty had expired. It was then that I learned the extent of the problems with the vehicle. The Nissan dealership the experts on this vehicle stated that there was NO way that this vehicle had been put through any 150 point check as the vehicle didn't pass their basic checkup. The vehicle was deemed unsafe and not fit to drive. The vehicle needed over 4k worth of work done and I was advised to not drive the vehicle as it was unsafe to drive.Desired Settlement: I am seeking a full refund from Automotive Avenues, LLC. I would also like for my compliant to go on the record for all to see just how Automotive Avenues, LLC conducts business. I would like for the public to be made aware of their illegal sales tactics. I want my response in regards to this company to be reflected as a highly negative one that results in a negative rating.

Business

Response:

My name is Michael S of Automotive Avenues. At this time I would like to respond to complaint number [redacted].The Nissan Maxima was advertised with a balance of the factory power train warranty...not a bumper to bumper warranty as suggested by complainant. The Nissan factory warranty is a 5 yr/60k power train, the bumper to bumper for Nissan is 3yr/36k. The sale of this vehicle was at 54,294 miles clearly in the power train only coverage area. Customer picked up vehicle in person and was told there were "no KNOWN mechanical defects". in addition customer was offered the opportunity to purchase a bumper to bumper extended warranty at the time of delivery. Complainant did not purchase the extended warranty. While driving home to [redacted] a plastic cover for the under carriage became loose and was dragging. At this time the air bag light and the tire pressure light came on. These issues were not covered under the powertrain warranty. We offered customer to have issues fixed at our expense by bringing it to any certified auto repair shop in his state. we also told him not to bring the vehicle to a Nissan dealership due to their practice of "up charging" used vehicles. To this date we have offered to pay for all repairs and offered a rental car while vehicle is being repaired. If this was not satisfactory we offered to have the vehicle shipped to our dealership at our expense. I have spoken to Mr. [redacted] several times and tried to resolve this issue by bringing the vehicle in for repairs. Automotive Avenues seeks to have all our customers fully satisfied with their purchases. At this time we would still like to offer Mr. [redacted] the opportunity to bring the vehicle to our shop and supply a rental car for him or pay to have the vehicle shipped here from [redacted] at our expense. We would like resolve this issue in a timely matter. If there are any questions concerning this matter please contact Michael S at [redacted] or [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is beyond comical that all of a sudden Automotive Avenues, LLC is portraying themselves as an up standing business. When I first noticed the problem with the vehicle I called them to report the problem and their response? Was to ignore my numerous calls and emails. Yep that sounds just like an up standing business. I learned from the experts my local Nissan Dealership that it was the splash guard that was dragging underneath the vehicle. The tire pressure light and air bag light were on all along. The tire on the driver side looked low and after purchasing the vehicle I stopped and added air and got gas then drove home to [redacted]. The light never went off neither did the air bag light which I presumed to be the seatbelt light. They didn’t come on after the splash guard fell. I also learned from the Nissan Dealership that the splash guard on the vehicle was only partially there the other half of it was gone and the side that was dragging underneath the vehicle was rigged to stay up and just had finally fallen. When I had finally got someone on the phone from AA I was told to take the vehicle to a local mechanic and have them just “rip the remaining splash guard off” as it was a “insignificant piece”. These were the words that the respondent Michael S uttered to me. I went back to my local Nissan Dealership with this info and they informed me that by doing as Mr. S said by “ripping the remaining splash guard off” that that would void the manufactures power-train warranty even though they were pretty sure that with only a portion of the splash guard on the vehicle it more than likely was voided already. So AA sold me a car with a power-train warranty and gave me and additional power-train warranty that they fully knew was already voided by the manufacture. After finally hearing from the respondent Mr. S initially offered to give me $450 to order the tire pressure monitors and a coil for the air bag from off of [redacted] where it would be cheaper than going to the Nissan Dealership or any where else and to have a local mechanic put the parts on the vehicle. Mr. S never said anything about the remaining mechanical issues with the vehicle that made it unsafe as deemed by the experts the Nissan Dealership. It wasn’t until I filed a compliant with the NJ Attorney Generals Office of Consumer Affairs that Mr. S made the offer to have the vehicle shipped to them to be repaired. But even then there was still no mention of getting the complete vehicle fixed but only the tire pressure monitors and coil for the air bag. The Nissan Dealership gave a detailed list of things that were wrong with the vehicle that totaled 4k. These many issues EXISTED PRIOR to me purchasing the vehicle. Had I been made aware of those many issues I certainly would not have purchased the vehicle. So in a nutshell I was mislead by AA when they told me that the vehicle passed a “150 point check” with “flying colors”. I relied on that information when purchasing the vehicle. The law in New Jersey requires complete fair and honest disclosure if you think that the disclosure would make a difference in the customer's purchasing decision. This would fall under the category of material in omission of fact. If you omit a material fact from a transaction you are responsible. If you mislead the customer you are responsible. The seller misrepresenting the history of vehicle or misrepresenting the condition of the vehicle you are liable under most circumstances. The Consumer Fraud Act (CFA) prohibits fraud, deception, misrepresentation, omissions, and unconscionable commercial practices when dealers advertise or sell a vehicle to you. The experts from the Nissan Dealership are on board because I had them to put the vehicle through a basic used car checkup and it failed. The other issue which should be mentioned is under New Jersey Used Car Lemon Law (U.C.L.L) if a vehicle is less than seven (7) model years old and has between 24k and 60k miles the dealer must provide a warranty of 60 days or 2k miles which ever comes first. In my case the respondents gave me a warranty of 30 days and 1k miles which ever came first. I was told by Mr. S that by law he had to give me that warranty and later on he told me that because I was taking the car out of state the vehicle was a “as is” vehicle with no warranty. That was a bold face lie! Nowhere in the law does it make room for any type of scenario like that. Lastly I was told by AA that they had ordered a rear panel for the trunk of the vehicle and that it would be in within a few days. It was even written on the bill of sale that the dealer would send the rear trunk panel out to me well a reasonable amount of time has passed (7 months) and still no rear trunk panel has been sent out to me. That is a breach of a contract which makes this deal null and void. The only logical solution to this ordeal is a full refund so that I can be done with these crooks! I trust nothing that these people say nor work that they claim they would do to the vehicle.

Regards,

Business

Response:

At this time I would like to respond to complaint # [redacted]Mr. [redacted] has three issues 1. splash shield, 2. air bag light, and 3. tire pressure light. These issues are not covered under the power train warranty. Mr. [redacted] initially spoke with his salesman regarding his issues. After speaking to the salesman this issue was referred back to me. I had offered $450 for the repair at his shop. This amount was calculated by contacting an area mechanic and stating the issues Mr. [redacted] was having. The total was $450 not the $4,000 that Mr. [redacted] had requested. Mr. [redacted]s mechanic in his area had stated that the issues were not power train related as well. As far as our ads stating "no mechanical issues" that is incorrect. The ad states that there are "no known mechanical issues". In all our listings we state that all vehicles that are sold are offered a power train warranty to all in state residents. All other customers are purchasing vehicles out of state vehicle "as is". We can not expect a customer in California to ship vehicle back to us to have any issues resolved. To reiterate Automotive Avenues offer to Mr. [redacted]:We will fix the issues free of charge at our facility. We will schedule pick up of vehicle from Mr. [redacted]. If he wants to deliver vehicle to us we will supply a rental car for the duration of the repair. We will not pay $4,000 for issues that are not covered under the power train warranty. An ASC repair shop will complete all repairs and they will be covered under their own warranty. At this time I would request that Mr. [redacted] let us repair his vehicle free of charge and to move on from this issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:In the beginning my issues were regarding the 1.) missing splash guard 2.) air bag light 3.) tire pressure light. These were my chief complaints but due to my calls and texts being ignored by AA I took the vehicle to the local Nissan dealership where they took the vehicle through a thorough checkup. The experts the Nissan dealership discovered that there was well over $4,000 worth of work that needed to be done on this vehicle for it to be deemed safe or fit to drive. AA can not deny that this is in fact the case as they have been provided with the documents that reveal exactly whats wrong with the vehicle that they sold me. But yet they only speak of those three issues that I mentioned the following day after the purchase. Those issues that were unsafe should’ve been disclosed to me but were not by AA. That constitutes fraud as AA were well aware of the condition that the car was in prior to the purchase. Its true that Mr. S did offer to give me $450 to purchase those three parts via [redacted] as they would be much cheaper and to have a local mechanic to put them on. My issue with that was that those parts would be purchased through a third party thus ensuring that I would have to chase down a third party in the event something were to go wrong with the part and not AA. That was not acceptable as these issues were known by AA prior to the purchase so it should be their responsibility to repair from a reputable repair shop with warrantied parts. I provided Mr. S a representative of AA with the service report that I received from my local Nissan Dealership. They have had this information for months now. At no point in time did I or the local Nissan Dealership state that the repairs would total $450. The vehicle was only looked at by the experts on this car that being the Nissan Dealership. To reiterate the only logical and reasonable solution to this problem is: 1.) For AA to refund the cost of the vehicle in full 2.) For AA to refund the cost of travel to New Jersey and back to [redacted] (tolls, gas)3.) For AA to refund the cost of car rentals that were used during the time that this vehicle was inoperableIf Automotive Avenues, LLC were such good businessman or company then one would surely think that they would stand behind their product. It does not surprise me that AA state that they are a reputable business but have such a subpar way of standing by their product. At this time I’m requesting that Automotive Avenues, LLC meet my demands and refund my money so we both can move on from this issue.

Regards,

Review: The finacial officer verbally told me that the carfax was clear and there were no accidents. Hhe handed me the document to show the car was clear and pointed it to me where exectly to sign and I signed the document and 3 month later I decided to trade the car in because I was having so many issues with car. The dealership I was try to trade in with showed me the car fax with destruction damage on it, and I contacted the dealership that originally sold me the car with the information and they said that there was nothing they could do because I signed the carfax.this is misrepresentation because the financial officer said it was clean. Now I have a vehicle that is worth alot less due to this undisclosed damage. They should take the truck back at the cost I paid for their nondisclosure of the vehicle damage.Desired Settlement: Completed reimbursement of the purchase price of the vehicle

Business

Response:

The car was listed online with the following disclosure.PRIOR DAMAGE DISCLOSUREThe majority of the vehicles that we sell are purchased by us at wholesale auto auctions which are open to licensed car dealers only. When vehicles are sold at auction, they are often sold with damage disclosures. A damage disclosure can represent a fantastic value buying opportunity, as it typically allows the dealer to purchase the vehicle at a significant discount. The key here is transparency, as any disclosure made to the dealer must in turn be disclosed to the customer, We are proud to offer these fantastic buying opportunities to our customers. One of the most common disclosures at auction is "unibody damage" or as [redacted] refers to it, "structural damage". Nearly all vehicles manufactured have a unibody structure construction. The unibody is comprised of dozens of pieces of steel which all weld together. The outer body panels then bolt to these pieces of unibody. For example, the front fender on a vehicle bolts to the inner fender, or apron as it is often called. This apron,which is really just a thin layer of metal itself, is considered part of the vehicle's unibody. Protected only by the fender, this apron is easily damaged in even a low speed collision. Other common examples of unibody damage or repair include dents to trunk floors, and repair or replacement of the rocker panels (the thin panels which run below the doors). These panels are most often damaged when impacted by curbs and parking barriers. In this case, this vehicle was sold to us with a disclosure of "structural damage", due to a repair to the end of the right front rail where the bumper mounts. This small area is easily damaged in even the the most minor of collisions. Please note that Carfax has NO RECORD OF ANY ACCIDENT, which is even more of an indication of how minor this incident was. This repair will not impact the performance of the vehicle, and the factory warranty is not affected. Again, this disclosure enabled us to purchase this vehicle roughly $6000 below market, and we are in turn passing this savings, along with our usual discount, on to a lucky customer. If you have any questions, please feel free to give us a call and speak to any member of our sales team. Thank you for shopping with Automotive Avenues LLC. In addition, a Carfax report was attached to the online listing. We also had this customer sign the Carfax report, as we do for every vehicle we sell regardless of what the Carfax shows (please see attached). We also hand wrote it on his purchase order, which he also signed (see attached). The vehicle was heavilly discounted because of the Carfax report, despite the fact that we were unable to even locate any prior repaired damage. Very similar trucks are currently advertised online in excess of $30,000.Regardless, in the interest of customer service, I have reached out to this customer and have told him I will attempt to locate and purchase another truck on his behalf, and trade him out of his current truck. I feel confident that I will successful in finding a solution that is mutually satisfying and agreeabale.If you have any additional comments or concerns, please feel free to contact me.Best Regards,Bill S., Managing MemberAutomotive Avenues LLC[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The problem had not been solve yet

Regards,

Business

Response:

I am more than happy to try to assist this customer in finding another vehicle, and trading him out of the vehicle he is dissatisfied with. After receiving the complaint, I contacted him and told him that I will make every effort to resolve this issue to his satisfaction. His response was not timely. Regardless, I would invite him to contact me again so we can see if we can find him another vehicle.Again I would like to point out that the vehicle was advertised in all of our internet listings as having the defect that the customer is claiming we concealed from him. He signed the carfax report where this defect was disclosed, and it was also disclosed clearly on the face of the purchase order which he also signed. we never have, nor will we ever conceal defects or disclosures that customers may consider pertinent.I would invite this customer to contact me again so we can work together to try to satisfy him.thank you for your assistance in resolving this matter.

Review: Automotive avenues advertised and sold a 2008 [redacted] (VIN [redacted]) to me on [redacted] Their advertising states that the vehicle has a towing package and suspension package. The screen shot of the advertising has been retained. The vehicle was financed and delivered to me in [redacted] It was subsequently involved in an accident while towing; at which time the garage disclosed that said vehicle neither contains a towing package or a suspension package.Desired Settlement: I would like the monetary difference of the missing options, for the options to be installed at Automotive Avenues' expense or for the vehicle to be replaced with a comparable vehicle containing the missing options.

Business

Response:

I am responding to the complaint brought forward by [redacted] and the purchase of the 2008 [redacted] She took possession of this vehicle one month ago. At the time and up to the present she did not call to state there wasn't a tow package or suspension package. On April 6, 2015 she called our office and stated that she was in an accident with the [redacted]. She stated that the insurance company would give her extra money for a suspension package. We have a copy of the listing and in all certainty we did not disclose this vehicle having a suspension package. As far as a tow package all pictures clearly show a manufacturers ** tow package. In addition we notified [redacted] in New Jersey and supplied them with the vin number and was told that this vehicle did come with tow package. At this point I believe that [redacted] is trying to commit some level of insurance fraud. If I can be of any further assistance do not hesitate to contact me at [redacted] Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Automotive Avenues lied in their response. I too have a copy of the [redacted] listing they posted which states the vehicle has a tow package. It does NOT. It has a trailer hitch. which does not equate to a tow package. I never said my insurance would pay more for anything. He is straight up lying! What I told him is that the insurance would not pay to replace a non-existent tow package and that I was requesting Automotive Avenues to install a tow package or refund the financial cost of a tow package since their ad said the vehicle had one and it arrived without one. Their salesman was rude and hung up on me. I am certainly not asking the insurance to pay for something that was not there in the first place. I have learned my lesson. No more internet purchases of anything. I'll pass along my experience with Automotive Avenues to family & friends and I am filing a complaint with the ** Attorney General.

Regards,

Review: I purchased a 2006 RAM 2500 on 12/23/2013 from the Automotive Avenue in NJ registered to [redacted] who operates under [redacted], Inc. in [redacted] NY. From the moment I walked in to their office I had a bad experience with the salesman [redacted]; initially he had agreed to allow me to take the truck to the Chrysler dealer located 5 minutes from the dealership, this was one of the main reasons I drove 3 hours from Long Island NY to NJ on a rainy day. Once I got the office they gave me the run around and denied me the chance to take the truck to be inspected by the Dodge mechanics. I should have known right away that by not allowing me to inspect the car professionally, they were hiding something about the true nature and underlying issues of this vehicle. After buying the truck, I took it to a Chrysler Dodge dealer, two auto body shops and a local mechanic and all concur that this is a flood damaged vehicle that should have not had a clean title but a salvaged one. After removing the door panel and upon a visual check in and under the truck the extensive corrosion beneath as well as the rust stains and corrosion inside the cab under all seats made it apparent to all that this vehicle had unfortunately been in a flood. The owner [redacted] refuses to rectify this sale in any way shape or form. He will not repair any damages nor return the purchase price monies and continues to deny the fact that this truck was flooded.Desired Settlement: We would like all the repairs to be covers under the dealer since this is a SAVAGE car which we purchased a full price. Replacement of all the car seats (severe corrosion detrimental to my family health), The Exhaust manifold is severe rusted and bolts are broken inside this needs to be replace alone with a new head (as per Chrysler dealer service report), all Front joints need to be replace.If the dealer does not want commit to the repairs we would like to have a full refund since we purchased a SAVAGE care at full price.

Business

Response:

The reason we had not previously responded is because this customer informed us that they had contacted your office to withdraw the complaint after we had agreed to allow them to return the vehicle. The vehicle has since been returned to us and we have issued the customer a full refund.

However, for the purpose of documenting our position, I will respond to the allegations made in this complaint.

This customer initially contacted us and requested that we allow him to have an independent inspection at a mechanic shop in the area. We agreed to this, brought the vehicle to the shop, and even made a minor repair the shop recommended. The customer was in touch with the shop themselves so we assumed that they were satisfied with the inspection that was performed. Apparently at some point they requested an additional inspection, however we were under the impression that they were satisfied with inspection that was performed.

The customers arrived at our facility and demanded that we then bring the vehicle to another shop for inspection, to which we refused. The customer then became irate and used profanity in our showroom and in front of other customers. The customer was told that if this behavior continued, they would be asked to leave. The customer calmed down and decided on their own to complete the transaction, however they first requested that we remove the door panels so they could inspect for flood damage. Again we refused, but I personally assured them that the vehicle was not involved in a flood. This seemed to be a concern from the moment they arrived. They even went so far as to tell me that they checked and that [redacted], where this truck resided during Hurricane Sandy, was subjected to the storm. In fact, NH was not subjected to the effects of Sandy. The truck showed typical wear that any 8 year old, 90,000 mile, Dodge truck would show. Specifically, there was some rust on the seat brackets, an extremely common condition that is due to poor manufacturing, and not exposure to water.

The customer finally relented and decided to take the vehicle, but first asked if we could extend the warranty they were purchasing by an additional year. Although the cost was $350, and we had already forfeited any back end profit in an effort to keep the customers payment at a level they felt they could afford, I agreed. The customer left with the vehicle and appeared satisfied.

I believe 3 or 4 days later, the customer contacted us and informed us that they had taken the vehicle to a friend who deals in salvage vehicles, and informed them the vehicle was in a flood. Again I assured them the vehicle was not a flood vehicle, however I told them that if they had the vehicle inspected by a Dodge dealer who would agree that the vehicle was in a flood, I would issue a warranty. They called me 2 days later and told me that the vehicle was at [redacted] in [redacted] NY, the dealer inspected the vehicle, and corroborated that it was a flood vehicle. I called the dealer and spoke to the service advisor who told me not only did she NOT say that, she told them that the vehicle looked the same as trucks she see's every day in the course of business.

However, in an effort to put this time consuming situation behind us, we agreed to take back the vehicle.

I would like to point out that this truck was a 2 owner clean title, clean Carfax, clean Autocheck vehicle, which had NO insurance claims against it of any kind. This customer had a concern about the vehicle being a flood vehicle from the moment they arrived, despite the fact that they have no expertise whatsoever. While we realize that there are concerns about Hurricane Sandy, customers should be aware that only a fraction of 1% of the cars in the affected areas were in fact exposed to water. We are experts in vehicle evaluation, and while this customer was not knowledgeable as to what a flood vehicle looks like, we in fact are.

Once again however, despite the fact that we were in no way obligated to issue a refund, we did in fact so we now consider the matter to be closed.

Best Regards,

[redacted], Managing Partner

Automotive Avenues LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is the third time we have indicated both parties have a resolve this issue. The first time was over the phone, then email and now again. This Issue was resolved by both parties since January 28th, 2014.

Regards,

Review: I purchased a car December 15th with this company. They took over 30 days to deliver my license plates which led me to drive around on expired temp license plates. My car had a tire problem because the wrong tires were on the vehicle and new ones had to be put on for safety. I told them about the issue and they refused to put the correct tires on them so I agreed to receive payment for the cost they would have spent for the incorrect tires and I would pay the difference for the correct ones. The car also had unsafe brakes and a belt problem. They said they would only repair it at their own shop(which is in a different city than their business, so I am not sure if they own it or not). They put a belt that was too small on and when the vehicle was driven back home it was squealing. It is a 2 hour drive back to their shop so I asked to have it repaired local to me and reimburse the funds. I had the correct belt put on and still have not received payment back from them when I faxed the receipt to them like they wanted. Because the wrong belt was put on it put strain on some of the rotating components and the a/c compressor was making noise and I was unaware of what exactly was wrong so I called automotive avenues immediately and told them of the issue and said with my busy schedule I could not take a day off to go up there and they agreed to pay for local work. Once I had it looked at locally they refused again to have it seviced. So I agreed to drive the 2 hours to there business on the condition that a different shop look at it because they messed the car up originally. After the car was repaired I found out they went to the same shop we agreed not to use. To sum it all up, they said I could have it work on locally twice and then refused it twice and made me drive up there. They refused to put the correct tires on the vehicle. license plate tags were sent late with a response of, if you get a ticket we will pay for it and drive the car around illegally.Desired Settlement: Contact of Auto Avenues from the better business bereau to prevent this from happening to any other person that purchases a car from this location. Also a refund of all expenses paid while the car was being repaired while under warrantee.

Business

Response:

This customer is bringing up several issues so I will address each of them individually. Temporary registration-The title was being processed by the Motor Vehicle Commission in Trenton which is why we were delayed in processing his license plates. He was not issued any summons so while I understand it may have been a nuisance, there was no cost to him. We did in fact tell him that if he was issued any time of monetary fine or violation, we would reimburse him. Most dealerships do not even make that offer when a title is delayed but we wanted to try to accommodate him as best we could. Tires-When the customer arrived to look at the vehicle, he complained of the condition of the tires. We told him that we were willing to replace them at no cost to him, as the vehicle was in fact scheduled to have new tires installed. He was insistent on a particular type or brand of tire, so we mutually agreed that we would discount the price of the vehicle to accommodate his request. The amount of the discount was equal to the cost of the standard tires the vehicle called for, so he would only have to pay the upcharge for the specific tires he wanted. I want to point out that this agreement was made prior to his purchase of the vehicle.Belt-The belt on the vehicle was squealing so we replaced it in our shop which is in Freehold, the next town over. I'm not sure of the significance of the shops ownership but we do in fact own it. The customer complained later that the new belt was squealing, so we agreed to reimburse him for the cost of having another belt installed at a shop of his choosing. He had another belt installed and still complained of the squealing, so clearly we did not install the wrong belt. The customer contacted us again to complain that the belt he had replaced was still squeaking so we offered to have it diagnosed and repaired in our shop free of charge. The customer brought the car back to us and we repaired it and resolved the issue at no cost to him. It should be pointed out that the defect was not covered under the state mandated warranty that this customer received, however as a show of good faith, we repaired it anyway free of charge.In the end, this customer incurred no costs that we are aware of. We repaired the vehicle free of charge even though we were not obligated to so we fail to understand the nature of his complaint.

Review: I bought this car late 2013 and at first it had a check engine light which I took back to them multiple times and they never fixed and took it to my own hands and fixed it myself because of the time and gas I would waste heading over there. Another thing is that they sold me a car without catalytic converters and took it their mechanic and they passed me for inspection without my consent. Last and not least I recently went to trade it in for a bigger car and every car dealership after inspecting the car says it has been in an accident and showed me by taking out interior panels and how it has poor paint and bondo on whole left (driver) side door/quarter panel. I went to a lawyer and tried to fix the situation but the lawyer every time I called always said he could not reach the owner which I think is ridiculous so I got fed up and decided coming with Revdex.com.Desired Settlement: I would like them to fix the whole left side of the car where it has bondo and rust coming from the bondo and poor paint quality it has.

Business

Response:

We were first contacted 6/26/2014 by an attorney [redacted] hired to represent him. At that time, despite the fact that he had purchased the vehicle 8 months prior, we made every effort to resolve his concerns. We offered to either repair the areas of the vehicle that he was dissatisfied with, take the vehicle back on trade giving him a credit of $6000 ($900 less than he paid for the vehicle 8 months before), or repurchase the vehicle from him for $5500. None of those options was satisfactory to him. As I recall, he wanted all his money back after putting approximately 15,000 miles on the vehicle. Now, after rejecting our good faith efforts which we were under no obligation to make, he has contacted your office over a year and a half after he purchased the vehicle looking for us to make repairs which he had previously declined. It should also be pointed out that the vehicle in question was 9 years old at the time he purchased it, and was sold as is. Furthermore, because he contacted us 8 months after purchasing the vehicle, it is our position that we cannot verify what damage or repairs occurred subsequent to his purchase of the vehicle. With regard to his assertion that the catalytic converter was missing at the time of sale, we strongly dispute that fact. Furthermore, [redacted] himself told us, and we were able to see when he came back to the dealership, that he replaced the exhaust system that was in place at the time of purchase with an aftermarket system. We believe that either [redacted] or whoever removed the exhaust system removed the converters, if in fact they are missing. Had the vehicle not had catalytic converters at the time of sale, it would not have passed inspection in the first place. We had contact with [redacted]'s attorney on multiple occasions and communication was never an issue between us. We believe that he excused himself once he realized that [redacted] was being unreasonable.Based on the afrementioned, we cannot offer any assistance to [redacted] at this time. Thank you for your efforts to resolve this matter.Bill S[redacted], Managing MemberAutomotive Avenues LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There was never a discussion about them trying to fix the bondo and paint the vehicle has. They are a car dealership which should have their cars inspected before being put on sale that being said they oobviously seen that this car had no catalytic converters and has been involved in an accident before, even if the Carfax is clean. I took the car to their mechanic for the 02 sensor problem which they never fixed and that is when they passed me for inspection without my consent because I could have taking it to the DMV myself which was the only reason I wanted the 02 sensor fixed. The remarks about him saying that I installed an aftermarket exhaust is a lie because I installed and OEM exhaust system from the cat back in sears because when bought the car had after market exhaust which was extremely loud. As you could see in the picture I still have the temp plate and no catalytic converters were touched when installing the cat back OEM exhaust which is when one of their mechanics informed me that I don't have catalytic converters instead something called test pipes. Also I don't think it is fair for me receiving 5500 for a car that was misrepresented of not being in an accident. Having to still pay the loan off and have 1500 go out the trash. I didn't want the 6000 credit because I don't want another car from them after all this problem this car brought. Furthermore my attorney always said that he couldn't get in contact with the owner to settle with agreement so why would he say that he got in contact with my attorney if he said otherwise. If you take the interior panels from the trunk and see the left quarter panel you could see the car has been hit which is when I found out when I tried to get a bigger car and every dealership I went to said the same thing about the bondo and horrible body work the car has. You could even see from the picture that the bumper color doesn't even match the right side of the car. I hope this gets straighten out as fairly as possible.

Regards,

Review: I called the dealer on Saturday Feb 1, 2014 and verbally agreed to purchase a car advertised on their website. They took a deposit over the phone via a credit card. Told me the balance and said I would need a bank check for that amount. I went to the bank and secured a check in that amount and mailed it to them Saturday. On Tuesday they called me and said that they had sold the car on Friday through an ebay auction.

While they have said that they will return my check and refund my deposit this does not seem like a reputable way to run a business. How can you sell a car that supposely has already been sold and then take three additional days to inform me. It cost me monies and time to prepare my old car for sale and two persons who wanted to purchase it to be told, sorry it is not available.Desired Settlement: Since the desired car is supposedly not available any longer I would like my monies back as promised. I should ask for the cost of inspection of my car in order to sell it but will not.

Business

Response:

Vehicle was sold the day before this customer called to leave a deposit, however the salesman who took the first deposit neglected to place the vehicle into a "sale pending" status. Once the issue was discovered, the salesman who took the deposit from this customer attempted to contact the first customer to ensure they would be going through with the transaction. He then contacted this customer and explained the situation. The deposit has since been refunded. I personally reached out to this customer to apologize for the mishap.

Thank you for your attention to this matter.

[redacted], Managing Partner

Automotive Avenues LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I purchased a 2005 Mercedes SL 500 from Automotive Avenues and the buying experience was just great. Knowledgeable people, nice to work with and what they promised was what I got.
There was a problem shortly after purchase and they stood behind what was promised 100% and set me up with a GREAT mechanic who took care of the problem quickly and expertly. I would recommend them to anyone looking for a great experience.

Review: Son [redacted] purchased a 1997 Audi Cabriolet convertible VIN-[redacted] from [redacted] of Automotive Avenues on 9/21/13. $6532.25(I contributed $5000). It came with 30 day or 1000 mile engine & transmission warranty. In early December, after driving car a mere 1025 miles, major problems began to surface to extent it had to be towed to his mechanic, [redacted] of Park Avenue Auto Service Center [redacted]. This was done on January 20th of this year as condition for [redacted] being able to help with problem. During that period until present, it was determined that it needed a rebuilt ABS Hydraulic unit, a rebuilt master cylinder, two front axle shafts, a thermostat-V6, & labor charges to remove & replace the HVAC Control Motor. Last 2 related to heater problem. Cost of repair to be at least $2494 including parts, labor at $70 per hour, & tax, making total price tag at least $9026. Last conversation with [redacted] was on 4/22/14 when said he had dashboard apart but nothing yet to report. Said he would let me know when finished. At that point, the ABS and master cylinder work had already been completed. The axle & heater work remained. On 4/28 I left message for [redacted] conveying need to have car repaired ASAP because I needed truck son was driving in meantime. Since then, tried to reach [redacted] on 3 additional occasions. Also left a message for [redacted] on 5/13 about [redacted] not communicating with me. Call not returned. At moment, neither [redacted] nor [redacted] is communicating with me about status of car. At no time did [redacted] indicate he would stand behind what he sold us despite many problems. Ones son couldn’t possibly have caused by only driving it 1025 miles. Only thing [redacted] could offer was $70 per hr labor charge plus no storage fee to repair it. Early in the chain of events, [redacted] assured me that [redacted] had checked out car upon arrival at Automotive. That didn’t check out with [redacted] who only fixed air conditioner at time.Desired Settlement: We feel had [redacted] Park Avenue Auto Service Center checked the car thoroughly, he would have at least noticed the front axle problem and possibly the heater. We feel [redacted] should at least cover all or some of the cost of those repairs. We concede that he couldn’t have known about the ABS Hydraulic unit, or the brake master cylinder. We would also like [redacted] to repair the vehicle as soon as possible and/or inform us of any problems such as locating needed parts.

Business

Response:

We sold customer this vehicle on 9/21/13. When customer picked up his vehicle we went over the vehicle to make sure that everything is in proper working order. He also mentioned to me that the only way he would purchase vehicle is by me including a 30 day powertrain warranty which on a 17 year old vehicle we would never offer this. On 12/15/13 almost three months after the purchase I was notified about some issues in which were not part of the powertrain warranty and also explained that the warranty has expired. I offered the customer to bring vehicle to the shop we use and that the shop would extend our discounted labor rate of 70 an hour as opposed to higher labor rates. At this time I spoke with [redacted] owner of the repair shop and he notified [redacted] that his vehicle would be ready by this week. In addition the shop just informed me that they are not charging him for any diagnostic time which he has hours of time invested, and a blend door motor which changes the temperature of the climate control which was a 90 dollar part plus 7 hours labor. I feel that we went above and beyond to help customer with a vehicle that is over 17 years old with an expired warranty.

Consumer

Response:

I sent a reply a few days ago indicating there was still a problem. That was due to a mistake in the calculation of expected charges. There is no problem and we are satisfied with the result. Thank you for your support in the matter.