Automotive Avenues

Complaint: ***
I am rejecting this response because:It is beyond comical that all of a sudden Automotive Avenues, LLC is portraying themselves as an up standing businessWhen I first noticed the problem with the vehicle I called them to report the problem and their response? Was to ignore my numerous calls and emailsYep that sounds just like an up standing businessI learned from the experts my local Nissan Dealership that it was the splash guard that was dragging underneath the vehicleThe tire pressure light and air bag light were on all alongThe tire on the driver side looked low and after purchasing the vehicle I stopped and added air and got gas then drove home to ***The light never went off neither did the air bag light which I presumed to be the seatbelt lightThey didn’t come on after the splash guard fellI also learned from the Nissan Dealership that the splash guard on the vehicle was only partially there the other half of it was gone and the side that was dragging underneath the vehicle was rigged to stay up and just had finally fallenWhen I had finally got someone on the phone from AA I was told to take the vehicle to a local mechanic and have them just “rip the remaining splash guard off” as it was a “insignificant piece”These were the words that the respondent Michael S uttered to me. I went back to my local Nissan Dealership with this info and they informed me that by doing as MrS said by “ripping the remaining splash guard off” that that would void the manufactures power-train warranty even though they were pretty sure that with only a portion of the splash guard on the vehicle it more than likely was voided alreadySo AA sold me a car with a power-train warranty and gave me and additional power-train warranty that they fully knew was already voided by the manufacture. After finally hearing from the respondent MrS initially offered to give me $to order the tire pressure monitors and a coil for the air bag from off of *** where it would be cheaper than going to the Nissan Dealership or any where else and to have a local mechanic put the parts on the vehicleMrS never said anything about the remaining mechanical issues with the vehicle that made it unsafe as deemed by the experts the Nissan DealershipIt wasn’t until I filed a compliant with the NJ Attorney Generals Office of Consumer Affairs that MrS made the offer to have the vehicle shipped to them to be repairedBut even then there was still no mention of getting the complete vehicle fixed but only the tire pressure monitors and coil for the air bag. The Nissan Dealership gave a detailed list of things that were wrong with the vehicle that totaled 4kThese many issues EXISTED PRIOR to me purchasing the vehicleHad I been made aware of those many issues I certainly would not have purchased the vehicleSo in a nutshell I was mislead by AA when they told me that the vehicle passed a “point check” with “flying colors”I relied on that information when purchasing the vehicleThe law in New Jersey requires complete fair and honest disclosure if you think that the disclosure would make a difference in the customer's purchasing decisionThis would fall under the category of material in omission of factIf you omit a material fact from a transaction you are responsibleIf you mislead the customer you are responsibleThe seller misrepresenting the history of vehicle or misrepresenting the condition of the vehicle you are liable under most circumstances. The Consumer Fraud Act (CFA) prohibits fraud, deception, misrepresentation, omissions, and unconscionable commercial practices when dealers advertise or sell a vehicle to youThe experts from the Nissan Dealership are on board because I had them to put the vehicle through a basic used car checkup and it failedThe other issue which should be mentioned is under New Jersey Used Car Lemon Law (U.C.L.L) if a vehicle is less than seven (7) model years old and has between 24k and 60k miles the dealer must provide a warranty of days or 2k miles which ever comes firstIn my case the respondents gave me a warranty of days and 1k miles which ever came firstI was told by MrS that by law he had to give me that warranty and later on he told me that because I was taking the car out of state the vehicle was a “as is” vehicle with no warrantyThat was a bold face lie! Nowhere in the law does it make room for any type of scenario like thatLastly I was told by AA that they had ordered a rear panel for the trunk of the vehicle and that it would be in within a few daysIt was even written on the bill of sale that the dealer would send the rear trunk panel out to me well a reasonable amount of time has passed (months) and still no rear trunk panel has been sent out to meThat is a breach of a contract which makes this deal null and voidThe only logical solution to this ordeal is a full refund so that I can be done with these crooks! I trust nothing that these people say nor work that they claim they would do to the vehicle
Regards,
*** ***

Complaint: ***
I am rejecting this response because:In the beginning my issues were regarding the 1.) missing splash guard 2.) air bag light 3.) tire pressure lightThese were my chief complaints but due to my calls and texts being ignored by AA I took the vehicle to the local Nissan dealership where they took the vehicle through a thorough checkupThe experts the Nissan dealership discovered that there was well over $4,worth of work that needed to be done on this vehicle for it to be deemed safe or fit to driveAA can not deny that this is in fact the case as they have been provided with the documents that reveal exactly whats wrong with the vehicle that they sold meBut yet they only speak of those three issues that I mentioned the following day after the purchaseThose issues that were unsafe should’ve been disclosed to me but were not by AAThat constitutes fraud as AA were well aware of the condition that the car was in prior to the purchaseIts true that MrS did offer to give me $to purchase those three parts via *** as they would be much cheaper and to have a local mechanic to put them onMy issue with that was that those parts would be purchased through a third party thus ensuring that I would have to chase down a third party in the event something were to go wrong with the part and not AAThat was not acceptable as these issues were known by AA prior to the purchase so it should be their responsibility to repair from a reputable repair shop with warrantied partsI provided MrS a representative of AA with the service report that I received from my local Nissan DealershipThey have had this information for months nowAt no point in time did I or the local Nissan Dealership state that the repairs would total $The vehicle was only looked at by the experts on this car that being the Nissan Dealership. To reiterate the only logical and reasonable solution to this problem is: 1.) For AA to refund the cost of the vehicle in full 2.) For AA to refund the cost of travel to New Jersey and back to *** (tolls, gas)3.) For AA to refund the cost of car rentals that were used during the time that this vehicle was inoperableIf Automotive Avenues, LLC were such good businessman or company then one would surely think that they would stand behind their productIt does not surprise me that AA state that they are a reputable business but have such a subpar way of standing by their productAt this time I’m requesting that Automotive Avenues, LLC meet my demands and refund my money so we both can move on from this issue
Regards,
*** ***

This customer is bringing up several issues so I will address each of them individually. Temporary registration-The title was being processed by the Motor Vehicle Commission in Trenton which is why we were delayed in processing his license platesHe was not issued any summons so while I
understand it may have been a nuisance, there was no cost to himWe did in fact tell him that if he was issued any time of monetary fine or violation, we would reimburse himMost dealerships do not even make that offer when a title is delayed but we wanted to try to accommodate him as best we could. Tires-When the customer arrived to look at the vehicle, he complained of the condition of the tiresWe told him that we were willing to replace them at no cost to him, as the vehicle was in fact scheduled to have new tires installedHe was insistent on a particular type or brand of tire, so we mutually agreed that we would discount the price of the vehicle to accommodate his requestThe amount of the discount was equal to the cost of the standard tires the vehicle called for, so he would only have to pay the upcharge for the specific tires he wantedI want to point out that this agreement was made prior to his purchase of the vehicle.Belt-The belt on the vehicle was squealing so we replaced it in our shop which is in Freehold, the next town overI'm not sure of the significance of the shops ownership but we do in fact own itThe customer complained later that the new belt was squealing, so we agreed to reimburse him for the cost of having another belt installed at a shop of his choosingHe had another belt installed and still complained of the squealing, so clearly we did not install the wrong beltThe customer contacted us again to complain that the belt he had replaced was still squeaking so we offered to have it diagnosed and repaired in our shop free of chargeThe customer brought the car back to us and we repaired it and resolved the issue at no cost to himIt should be pointed out that the defect was not covered under the state mandated warranty that this customer received, however as a show of good faith, we repaired it anyway free of charge.In the end, this customer incurred no costs that we are aware ofWe repaired the vehicle free of charge even though we were not obligated to so we fail to understand the nature of his complaint

Good afternoon, In regards to this complaint here at Automotive Avenues we offer a free Carfax report on every vehicle soldThis report is listed and linked directly to the listing for the vehicles on our websiteThis specific vehicle did have the Carfax listed with the advertisement
Although the vehicle is out of the thirty day powertrain warranty timeWe extend to the customer the option to bring the vehicle back to us for inspection and verification of any mechanical issues and have them remedied by usThe customer can contact us directly at *** and/or ***Please ask for *** S*** when callingWe look forward to assisting the customer Regards, *** S*** Autmotive Avenues llc***c ***

I am more than happy to try to assist this customer in finding another vehicle, and trading him out of the vehicle he is dissatisfied withAfter receiving the complaint, I contacted him and told him that I will make every effort to resolve this issue to his satisfactionHis response was not timelyRegardless, I would invite him to contact me again so we can see if we can find him another vehicle.Again I would like to point out that the vehicle was advertised in all of our internet listings as having the defect that the customer is claiming we concealed from himHe signed the carfax report where this defect was disclosed, and it was also disclosed clearly on the face of the purchase order which he also signed. we never have, nor will we ever conceal defects or disclosures that customers may consider pertinent.I would invite this customer to contact me again so we can work together to try to satisfy him.thank you for your assistance in resolving this matter

The car was listed online with the following disclosure.PRIOR DAMAGE DISCLOSUREThe majority of the vehicles that we sell are purchased by us at wholesale auto auctions which are open to licensed car dealers onlyWhen vehicles are sold at auction, they are often sold with damage disclosuresA
damage disclosure can represent a fantastic value buying opportunity, as it typically allows the dealer to purchase the vehicle at a significant discountThe key here is transparency, as any disclosure made to the dealer must in turn be disclosed to the customer, We are proud to offer these fantastic buying opportunities to our customersOne of the most common disclosures at auction is "unibody damage" or as *** *** refers to it, "structural damage"Nearly all vehicles manufactured have a unibody structure constructionThe unibody is comprised of dozens of pieces of steel which all weld togetherThe outer body panels then bolt to these pieces of unibodyFor example, the front fender on a vehicle bolts to the inner fender, or apron as it is often calledThis apron,which is really just a thin layer of metal itself, is considered part of the vehicle's unibodyProtected only by the fender, this apron is easily damaged in even a low speed collisionOther common examples of unibody damage or repair include dents to trunk floors, and repair or replacement of the rocker panels (the thin panels which run below the doors)These panels are most often damaged when impacted by curbs and parking barriersIn this case, this vehicle was sold to us with a disclosure of "structural damage", due to a repair to the end of the right front rail where the bumper mountsThis small area is easily damaged in even the the most minor of collisionsPlease note that Carfax has NO RECORD OF ANY ACCIDENT, which is even more of an indication of how minor this incident wasThis repair will not impact the performance of the vehicle, and the factory warranty is not affectedAgain, this disclosure enabled us to purchase this vehicle roughly $below market, and we are in turn passing this savings, along with our usual discount, on to a lucky customer. If you have any questions, please feel free to give us a call and speak to any member of our sales teamThank you for shopping with Automotive Avenues LLC. In addition, a Carfax report was attached to the online listingWe also had this customer sign the Carfax report, as we do for every vehicle we sell regardless of what the Carfax shows (please see attached)We also hand wrote it on his purchase order, which he also signed (see attached). The vehicle was heavilly discounted because of the Carfax report, despite the fact that we were unable to even locate any prior repaired damageVery similar trucks are currently advertised online in excess of $30,000.Regardless, in the interest of customer service, I have reached out to this customer and have told him I will attempt to locate and purchase another truck on his behalf, and trade him out of his current truckI feel confident that I will successful in finding a solution that is mutually satisfying and agreeabale.If you have any additional comments or concerns, please feel free to contact me.Best Regards,Bill S., Managing MemberAutomotive Avenues LLC***

Complaint: [redacted]
I am rejecting this response because: The contract has yet to be cancelled. I called [redacted] to...

follow up on the cancellation, and they informed me that no action has been taken to cancel the service contract. I also confirmed with them that the process should be instantaneous, e.g. the dealership can cancel the contract with a click of a button.Also, the fact stands that I originally asked for this contract to be cancelled on 02/19/2016. If the dealership is not willing to give me the full refund for the entire cost of the contract, then they need to pro-rate the refund back to 02/19/2016.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The problem had not been solve yet
Regards,
[redacted]

The car was listed online with the following disclosure.PRIOR DAMAGE DISCLOSUREThe majority of the vehicles that we sell are purchased by us at wholesale auto auctions which are open to licensed car dealers only. When vehicles are sold at auction, they are often sold with damage...

disclosures. A damage disclosure can represent a fantastic value buying opportunity, as it typically allows the dealer to purchase the vehicle at a significant discount. The key here is transparency, as any disclosure made to the dealer must in turn be disclosed to the customer, We are proud to offer these fantastic buying opportunities to our customers. One of the most common disclosures at auction is "unibody damage" or as [redacted] refers to it, "structural damage". Nearly all vehicles manufactured have a unibody structure construction. The unibody is comprised of dozens of pieces of steel which all weld together. The outer body panels then bolt to these pieces of unibody. For example, the front fender on a vehicle bolts to the inner fender, or apron as it is often called. This apron,which is really just a thin layer of metal itself, is considered part of the vehicle's unibody. Protected only by the fender, this apron is easily damaged in even a low speed collision. Other common examples of unibody damage or repair include dents to trunk floors, and repair or replacement of the rocker panels (the thin panels which run below the doors). These panels are most often damaged when impacted by curbs and parking barriers. In this case, this vehicle was sold to us with a disclosure of "structural damage", due to a repair to the end of the right front rail where the bumper mounts. This small area is easily damaged in even the the most minor of collisions. Please note that Carfax has NO RECORD OF ANY ACCIDENT, which is even more of an indication of how minor this incident was. This repair will not impact the performance of the vehicle, and the factory warranty is not affected. Again, this disclosure enabled us to purchase this vehicle roughly $6000 below market, and we are in turn passing this savings, along with our usual discount, on to a lucky customer. If you have any questions, please feel free to give us a call and speak to any member of our sales team. Thank you for shopping with Automotive Avenues LLC. In addition, a Carfax report was attached to the online listing. We also had this customer sign the Carfax report, as we do for every vehicle we sell regardless of what the Carfax shows (please see attached). We also hand wrote it on his purchase order, which he also signed (see attached). The vehicle was heavilly discounted because of the Carfax report, despite the fact that we were unable to even locate any prior repaired damage. Very similar trucks are currently advertised online in excess of $30,000.Regardless, in the interest of customer service, I have reached out to this customer and have told him I will attempt to locate and purchase another truck on his behalf, and trade him out of his current truck. I feel confident that I will successful in finding a solution that is mutually satisfying and agreeabale.If you have any additional comments or concerns, please feel free to contact me.Best Regards,Bill S., Managing MemberAutomotive Avenues LLC[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  Please forward the release to [redacted] and I will sign it and fax/email it back.

[redacted] is leaving out significant facts with regard to this transaction. First off, he was not a typical customer who found our dealership through a third party advertiser. [redacted] is the cousin of [redacted], one of our former finance managers who is no longer with our company. It was...

through that relationship that [redacted] came to do business at our dealership. [redacted] has major credit issues. In an effort to assist him in finding a vehicle that a bank would finance for him[redacted] disregarded information about the vehicle that was disclosed in the vehicle listing. Specifically, the vehicle in question was disclosed on our website as having a structural damage indicator on the vehicle history report. Let me be clear that this WAS DISCLOSED IN THE VEHICLE LISTING, which [redacted] either failed to notice or disregarded in an effort to help her cousin find a vehicle.Once it was discovered that the vehicle was not financeable through through the lender with which it was placed[redacted] was told to contact her cousin and have him return the vehicle. After contacting [redacted], he waited approximately one month to return the vehicle, which is why the temporary registration expired.[redacted] eventually returned to the dealership and without consulting dealer ownership, switched [redacted] into another vehicle. This was not done with approval of the dealerships owner or management, but was a deal made between two family members, at the detriment of the dealership. I will explain why.[redacted] did not have the credit required to finance the next vehicle, so [redacted]'s aunt was listed as a cosigner. Once this situation was brought to light, I was adamant that [redacted] return the vehicle, however [redacted] assured me that the co signer would be cooperative, and their would be no issues. While awaiting the processing of the loan, [redacted] did contact the dealership and complain that the vehicle would not pass [redacted] state inspection due to the brakes being below [redacted]'s acceptable levels. Despite the fact that we do not guarantee inspection for out of state customers, we offered [redacted] the opportunity to return with the vehicle so we could inspect the brakes and if need be, make a goodwill repair. The brakes were found to be above 40%, however we changed them anyway as a courtesy. I'd like to point out that [redacted] drove the vehicle to [redacted] and back, so clearly the statement that the vehicle had "no brakes" is false.Although [redacted], as well as [redacted], assured us that the co signer would be cooperative, we never received the signed documents back from her guaranteeing the loan. Furthermore, [redacted] failed to provide us with documentation necessary, despite his repeated promises that he would. Specifically, we waited 3 weeks for pay stubs that never materialized. The end result of the actions of [redacted], as well as [redacted], was that our dealership incurred hundreds of dollars in fees and interest as [redacted] drove 2 of our vehicles for over 3 months. Once [redacted] stopped working at the dealership, [redacted] no longer had an ally assisting him deceiving the dealership, and [redacted] was contacted and told that he would need to return to the dealership with the vehicle. At that point [redacted] requested that he be allowed to simply return the vehicle, which was obviously the only option left.I find it amazing that [redacted] would attempt to portray himself as an innocent victim of an unscrupulous dealership, when from our perspective, he attempted to defraud the dealership with the help of an employee who he happened to be related to. Now, after having the use of 2 vehicles for over 3 months, he is requesting his deposit be returned. This would mean that he drove the vehicles for free, without ever making a payment, something I feel is unacceptable especially considering his actions and failure to provide basic income documentation that we requested and he had promised to provide.In light of these facts, I am unwilling to provide [redacted] with a full refund, but would be willing to offer a partial refund of his deposit, less the amount he would have owed to the bank had the loans been finalized. While I am out of the office until 8/22, I would be willing to issue a refund in that amount. As I am out of the office and do not have access to the figures, my guess is that the 3 payments he would have made would total approximately $1000. Accordingly, I would estimate the refund to be roughly half his down payment, or $1,000.While I regret this situation, I feel this is a fair and equitable resolution for both parties. Best Regards, Bill S[redacted], Dealer Principal

We sold customer this vehicle on 9/21/13. When customer picked up his vehicle we went over the vehicle to make sure that everything is in proper working order. He also mentioned to me that the only way he would purchase vehicle is by me including a 30 day powertrain warranty which on a 17 year old...

vehicle we would never offer this. On 12/15/13 almost three months after the purchase I was notified about some issues in which were not part of the powertrain warranty and also explained that the warranty has expired. I offered the customer to bring vehicle to the shop we use and that the shop would extend our discounted labor rate of 70 an hour as opposed to higher labor rates. At this time I spoke with [redacted] owner of the repair shop and he notified [redacted] that his vehicle would be ready by this week. In addition the shop just informed me that they are not charging him for any diagnostic time which he has hours of time invested, and a blend door motor which changes the temperature of the climate control which was a 90 dollar part plus 7 hours labor. I feel that we went above and beyond to help customer with a vehicle that is over 17 years old with an expired warranty.

Called to confirm a used vehicle was available for test drive before driving 3 hours (one way) to look at it. Scheduled an appointment for the next day, and was told they would make sure the vehicle was ready. We arrived on time for our appointment, and was told it would be a few minutes as the battery was dead (someone left an interior light on). We took a test drive in a rural-developed area for less han 10 minutes per the instructions provided by the salesman. We had already secured financing and just needed the bill of sale and a copy of the title. When I told the salesman what our interest rate was he said "we beat Credit Union rates all the time" and they knew we couldn't spend more than an hour in the office because of the commute time. I reluctantly agreed to have them see what rate they could get us. The finance guy came back and gave us the info on financing they could secure. He told me everything except the interest rate. When I asked what it was he said more than 3x's what we had already secured. NO THANKS! When I said no, he asked if my rate was definite, and when I said yes, he told me to "take our loan and pay it off with your loan". Again, NO THANKS! He was rude after that and asked if we wanted to put a 24 hour deposit down to hold it, to which we said yes. Later to find out at least one of the finance companies they tried for us, the vehicle didn't meet their financing standards, so they pulled and dinged our credit for no reason. We couldn't get information on how it worked buying in NJ and registering in PA, but they do that "all the time". We were told the title guy had already left and they would have to send us the title copy the next morning. They provided a bill of sale, which the lines on my copy didn't line up and my bank wouldn't accept. They had also added a $189 charge for window etching, of which no one talked to us about. I requested a new bill of sale removing this as I did not want it, and clear for the bank. It took 3 tries to get it correct (2nd time it wasn't signed). Took 3 tries to get a full copy of the title also. When we picked up the car the next day, we were told the info that we received in PA was not correct when purchasing in NJ, but they couldn't tell me the procedures the day before. When I asked if they would clean it up (not washed, sand in the engine compartment, etc), they said they are cleaned when they come in (but this one had been on the lot for at least 3 weeks per the salesman the day before). They washed the outside and sprayed tire shine all over the wheels but missed half of each tire (which ends up all over the car when you drive). It had 1/4 tank of gas and sand still in the engine compartment. On the way home an HID headlight went out, a front doorlock actuator malfunctioned, a trim piece that had been TAPED in place came loose, the car was pulling to the side on the highway, an engine noise appeared, and the headlight switch was intermittently working. To date we have fixed all of the above parts, and had to replace the blown front struts, a broken intake hose (thought to be the engine noise), tires all the way around (miss-matched and loosing air - AWD vehicle), and an alignment. The engine noise is still there and now thought to be a squeeling pulley. So less than 2 months into owning this car we have put over  $2500 into it and we aren't done. The things we have had to fix should have been apparent if they had made any attempt to inspect the vehicle upon receiving it. I wouldn't buy from them again as we are too far away to have our trusted mechanic look it over, and their customer service is basically non-existent. They did end up replacing the battery because it was bad.

Complaint: [redacted]
I am rejecting this response because: Automotive Avenues lied in their response. I too have a copy of the [redacted] listing they posted which states the vehicle has a tow package. It does NOT. It has a trailer hitch. which does not equate to a tow package. I never said my insurance would pay more for anything. He is straight up lying! What I told him is that the insurance would not pay to replace a non-existent tow package and that I was requesting Automotive Avenues to install a tow package or refund the financial cost of a tow package since their ad said the vehicle had one and it arrived without one. Their salesman was rude and hung up on me. I am certainly not asking the insurance to pay for something that was not there in the first place. I have learned my lesson. No more internet purchases of anything. I'll pass along my experience with Automotive Avenues to family & friends and I am filing a complaint with the ** Attorney General.
Regards,
[redacted]

We were first contacted 6/26/2014 by an attorney [redacted] hired to represent him. At that time, despite the fact that he had purchased the vehicle 8 months prior, we made every effort to resolve his concerns. We offered to either repair the areas of the vehicle that he was dissatisfied with, take...

the vehicle back on trade giving him a credit of $6000 ($900 less than he paid for the vehicle 8 months before), or repurchase the vehicle from him for $5500. None of those options was satisfactory to him. As I recall, he wanted all his money back after putting approximately 15,000 miles on the vehicle. Now, after rejecting our good faith efforts which we were under no obligation to make, he has contacted your office over a year and a half after he purchased the vehicle looking for us to make repairs which he had previously declined. It should also be pointed out that the vehicle in question was 9 years old at the time he purchased it, and was sold as is. Furthermore, because he contacted us 8 months after purchasing the vehicle, it is our position that we cannot verify what damage or repairs occurred subsequent to his purchase of the vehicle. With regard to his assertion that the catalytic converter was missing at the time of sale, we strongly dispute that fact. Furthermore, [redacted] himself told us, and we were able to see when he came back to the dealership, that he replaced the exhaust system that was in place at the time of purchase with an aftermarket system. We believe that either [redacted] or whoever removed the exhaust system removed the converters, if in fact they are missing. Had the vehicle not had catalytic converters at the time of sale, it would not have passed inspection in the first place. We had contact with [redacted]'s attorney on multiple occasions and communication was never an issue between us. We believe that he excused himself once he realized that [redacted] was being unreasonable.Based on the afrementioned, we cannot offer any assistance to [redacted] at this time. Thank you for your efforts to resolve this matter.Bill S[redacted], Managing MemberAutomotive Avenues LLC

Complaint: [redacted]
I am rejecting this response because:
It is beyond comical that all of a sudden Automotive Avenues, LLC is portraying themselves as an up standing business. When I first noticed the problem with the vehicle I called them to report the problem and their response? Was to ignore my numerous calls and emails. Yep that sounds just like an up standing business. I learned from the experts my local Nissan Dealership that it was the splash guard that was dragging underneath the vehicle. The tire pressure light and air bag light were on all along. The tire on the driver side looked low and after purchasing the vehicle I stopped and added air and got gas then drove home to [redacted]. The light never went off neither did the air bag light which I presumed to be the seatbelt light. They didn’t come on after the splash guard fell. I also learned from the Nissan Dealership that the splash guard on the vehicle was only partially there the other half of it was gone and the side that was dragging underneath the vehicle was rigged to stay up and just had finally fallen. When I had finally got someone on the phone from AA I was told to take the vehicle to a local mechanic and have them just “rip the remaining splash guard off” as it was a “insignificant piece”. These were the words that the respondent Michael S uttered to me. I went back to my local Nissan Dealership with this info and they informed me that by doing as Mr. S said by “ripping the remaining splash guard off” that that would void the manufactures power-train warranty even though they were pretty sure that with only a portion of the splash guard on the vehicle it more than likely was voided already. So AA sold me a car with a power-train warranty and gave me and additional power-train warranty that they fully knew was already voided by the manufacture.  After finally hearing from the respondent Mr. S initially offered to give me $450 to order the tire pressure monitors and a coil for the air bag from off of [redacted] where it would be cheaper than going to the Nissan Dealership or any where else and to have a local mechanic put the parts on the vehicle. Mr. S never said anything about the remaining mechanical issues with the vehicle that made it unsafe as deemed by the experts the Nissan Dealership. It wasn’t until I filed a compliant with the NJ Attorney Generals Office of Consumer Affairs that Mr. S made the offer to have the vehicle shipped to them to be repaired. But even then there was still no mention of getting the complete vehicle fixed but only the tire pressure monitors and coil for the air bag. The Nissan Dealership gave a detailed list of things that were wrong with the vehicle that totaled 4k. These many issues EXISTED PRIOR to me purchasing the vehicle. Had I been made aware of those many issues I certainly would not have purchased the vehicle. So in a nutshell I was mislead by AA when they told me that the vehicle passed a “150 point check” with “flying colors”. I relied on that information when purchasing the vehicle. The law in New Jersey requires complete fair and honest disclosure if you think that the disclosure would make a difference in the customer's purchasing decision. This would fall under the category of material in omission of fact. If you omit a material fact from a transaction you are responsible. If you mislead the customer you are responsible. The seller misrepresenting the history of vehicle or misrepresenting the condition of the vehicle you are liable under most circumstances. The Consumer Fraud Act (CFA) prohibits fraud, deception, misrepresentation, omissions, and unconscionable commercial practices when dealers advertise or sell a vehicle to you. The experts from the Nissan Dealership are on board because I had them to put the vehicle through a basic used car checkup and it failed. The other issue which should be mentioned is under New Jersey Used Car Lemon Law (U.C.L.L) if a vehicle is less than seven (7) model years old and has between 24k and 60k miles the dealer must provide a warranty of 60 days or 2k miles which ever comes first. In my case the respondents gave me a warranty of 30 days and 1k miles which ever came first. I was told by Mr. S that by law he had to give me that warranty and later on he told me that because I was taking the car out of state the vehicle was a “as is” vehicle with no warranty. That was a bold face lie! Nowhere in the law does it make room for any type of scenario like that. Lastly I was told by AA that they had ordered a rear panel for the trunk of the vehicle and that it would be in within a few days. It was even written on the bill of sale that the dealer would send the rear trunk panel out to me well a reasonable amount of time has passed (7 months) and still no rear trunk panel has been sent out to me. That is a breach of a contract which makes this deal null and void. The only logical solution to this ordeal is a full refund so that I can be done with these crooks! I trust nothing that these people say nor work that they claim they would do to the vehicle.
Regards,
[redacted]

The complaint is not being made by a purchaser of a vehicle, but rather a friend who recommended they come here after he had a positive experience himself. Regardless, we contacted the reviewer and offered  the customer a full credit towards another vehicle despite the fact that the vehicle...

was sold as is and we have received no documentation to substantiate there is in fact a problem. As of Today, we have not heard back from either the customer or the complainant.

Complaint: [redacted]
I am rejecting this response because: The contract has yet to be cancelled. I called [redacted] to follow up on...

the cancellation, and they informed me that no action has been taken to cancel the service contract. I also confirmed with them that the process should be instantaneous, e.g. the dealership can cancel the contract with a click of a button.Also, the fact stands that I originally asked for this contract to be cancelled on 02/19/2016. If the dealership is not willing to give me the full refund for the entire cost of the contract, then they need to pro-rate the refund back to 02/19/2016.
Regards,
[redacted]

I believe [redacted] misunderstood the previous response. We are offering him the opportunity to return the vehicle where we are willing to make any necessary repairs to the vehicle at no cost to him. Please let us know if this is satisfactory to him. Best Regards, [redacted] S[redacted], Managing Partner

Complaint: [redacted]
I am rejecting this response because: I called [redacted] today (03/22/2016) and they informed me that the policy has yet to be cancelled. They also reiterated the fact that if the dealership had cancelled the policy, the cancellation would have taken effect immediately. The business response was that [redacted] had been contacted; however, [redacted] informed me that they had not had any contacts from the dealership on behalf of my policy. They said that contact would have shown up in the account notes. 
I'd really like to have this issue resolved. Is there anything else that I can do in order to resolve this?
Regards,
[redacted]