AutoNation Chevrolet Arrowhead

Again, General Motors advised us to repair the vehicle based on the inspection completed by there Field tech We have completed the repair and the vehicle is ready for pick up Mr [redacted] was given numbers on trading his SS Camaro for a ZLCamaro We gave him more than the appraisal value in order to make him a very fair deal and he has decided against trading it in We advised Mr [redacted] that his trade in value is good for days from 1/27/

In response to [redacted] complaint, we were able to to get the loan approved in here daughter's name only The rate dropped from 15.99% to 15.49% The loan is approved based on *** having auto loans currently and the bank did not want to grant a fourth loan We have spoken to her daughter and relayed the good news

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are several reasons why I reject their response First: I went in for service on the 23rd and was denied covered service due to the "expiration" of the contract, which started this whole investigation Second: I have a letter from GMPP which clearly shows that the contract that they had as of Septwas not my contract There are other details on the contract that clearly show that this contract was the original contract which had been issues on Sept24, When I called GM on the 26th, they told me that the information had been given to them on the 24th, and they manually processed it I asked them for a letter confirming this, and it should be arriving shortly Since the information was sent in on the 24th, there was an inactive policy, which is why I received no service on the 23rd Regards, [redacted]

Mr [redacted] *eceived a nd spoke to the owner of Southern Comfort They emailed me a copy guaranteeing they will cover any/all parts, not covered by GM relating to his truck He also spoke to my Service Director, Gordon Y [redacted] while I was on vacation from 12/thru 12/ I have also spoke to Southern Comfort and Matt assures me they will cover as stated in the email If he has any questions, please feel free to call me [redacted] Thanks, Jay

I spoke to [redacted] and he takes no responsability for his battery going bad Per the discussion with ***, his battery was years old and did not feel we took the necessary steps to ensure it had longer life available I explained to hjm that we check the voltage of the battery Most batteries only last 2-years in Arizona due to the heat At this time, we do not feel it is our responsablity to re-imburse him for the new battery he purcahsed

The customer that traded in the Corvette at our sister-store provided the original radio when he traded the vehicle in We are unsure if it even works The deck can be tested to see if itworks, but would require the vehicle to be torn apart to test We reached out to a 3rd party to see if they would have any way to test the original deck, however they gave us the same explanation

I bought a car and shortly after the engine light came on it needed a new catalytic converter after I told the dealer they notified me saying they couldn't get the part it was unavailable and put me in another car it just needed a new ignition switch and shouldn't take more than a week it's been weeks and I just hear I don't know and the had me drive the previous car in the mean time and I got pulled over saying I was driving illegallyThe dealership salesman let me drive the car knowing it was illegal I will never come here ever again beware of this place

We unwound Mrs [redacted] and her husband from the original truck and sold them a new truck on 6/29/ They are happy with the resolution and look forward to servicing their family in the future

We are refunding the customer the $

Mr [redacted] was charged $for his license plates Total came to $and a check was issued to him in the amount of $on 11/27/and was mailed from our Service branch in Dallas, TX I would ask the customer to please provide any/all documentation indicating he has Navigation for his Corvette The vehicle was sold and came equipped with an aftermarket Pioneer radio I would be happy to look over the documentation you provide and come up with a resolution if a mistake was made on our behalf

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution for the key and fob only will be satisfactory to me I have sent the invoices requested to the email address provided and am awaiting payment This does not address any other issues Regards, [redacted] ***

***, you will never be happy until you get things your way I will give you the $ The reason for the picketers by the way is because the company did not use Union workers to remodel the store, it had nothing to do with a customer issue

We have left multiple messages at the phone number provided by the customer, but have not received a return phone call We ask that he reaches out to Brenden at [redacted] at his earliest convenience

I was trying to help out a deserving family who spent almost 30 years volunteering in our community. By our estimates the helped nearly 2,000 families and volunteered well over 10,000 hours. This dealership only cared about making money and did not want to truly help. I understand that you need to make money to survive however the bigger picture is to look at making a customer for life then a quick buck. Needless to say they did not get a truck instead they were nickeled and dimed to death. I am so disgusted in this dealership and how they only care about lining their own pockets especially the Owner Jay.
I will refer to other dealerships like Ford or GMC who actually have folks that care!

I am sorry for the referral not being set up by the Sales Associate, *** ***. He has not worked for us in over months. We did execute a $referral fee to you today and you should have it within business days. The check comes from our Dallas offices, so please look for
the check. If you do not recieve it, please call me directly at ###-###-####

I spoke to *** and agreed to pay for the replacement of the battery. He will be scanning a copy of the invoice to me for re-imbursement

My wife and I recently purchase a Chevy Tahoe from AutoNation Chevrolet ArrowheadAfter putting just under 8,miles on the vehicle, my wife took it in for routine service to include oil change and tire rotation which is part of the maintenance program that comes with the vehicleI don't often drive the vehicle but after the service I did notice the steering wheel was not straightGranted this was a week or so after the service was completed, but my wife told me she noticed it after the service department worked on the vehicleI took the vehicle back to see if they would correct the issue that suddenly appearedThe service representative informed us that "a tire rotation would not askew the steering wheel." My thoughts exactly and after agreeing with him that the alignment should not be off after service, they were still unwilling to assist in correcting an issue that showed up after they serviced the vehicleInstead of standing behind their service and even the quality of the vehicle, they graciously offered their paid service to correct the issueWhy would a Tahoe that has less than 8,need an alignment after the dealership performed serviceThe car was in top running condition before the serviceThe service rep even stated that the vehicle would have had to hit something to skew the alignmentThere is no damage and nothing was hitThe rep went on to say that something could have been hit and left no damage but still made the vehicle become unalignedApparently AutoNation Chevrolet of Arrowhead does not stand behind their craftsmanship of service
This is also the same place that took six hours to conduct the oil change, a tire rotation, and try to diagnose an issue where the screen in the console went completely blue which was frozen, much like the "blue screen of death" on a computerThe same service rep told my wife that he could not find the vehicle and maybe it was out on a test driveA test drive after a oil change, tire rotation, and "diagnosing the screen in the console?" That really makes me wonder what was done in or to the vehicle during that timeEspecially sense the alignment is now off
After all of this, they are still not willing to help fairly new customersI can take some responsibility or not having the car in sooner or bringing the issue to their attentionNonetheless, this was an extremely poor customer experience and lack luster serviceIt is unfortunate that I have experienced such terrible service from a Chevrolet dealership

I have spoken with *** on separate occasions I am having a hard time reading his complaint If he has a problem with the vehicle, he needs to bring it back into the dealership I respect the fact that he works out of state, but if he needs to leave it with us, that may be the
best situation GM covers any problem that does not come in contact with the lift Southern Comfort covers anything that comes in contact with the lift *** owns the same truck, from the same lift company, but has a 6.2L engine This may have to do with why it seems sluggish to him, it has nothing to do with gear ratios as he claimed in my conversation with him last week The gauges sticking is a new problem We have sold this brand of truck for years and have never had the issue he is claiming Again, if he has a problem with the truck, it needs to be brought in on his convenience The problems will be addressed and covered by the lift company He may reach out to Gordon Y*** at ***5***Jay

Hello,I have left a message on Saturday and today for Mrs***. I have questions regarding what she is asking for and would like to discuss this with her. Once I have spoken to her, I will submit my response.Thanks,***

Mr*** *eceived a nd spoke to the owner of Southern Comfort. They emailed me a copy guaranteeing they will cover any/all parts, not covered by GM relating to his truck. He also spoke to my Service Director, Gordon Y*** while I was on vacation from 12/thru 12/26. I have also spoke to Southern Comfort and Matt assures me they will cover as stated in the email. If he has any questions, please feel free to call me *** Thanks, Jay