AutoNation Chevrolet Arrowhead

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted] mentioned the items that needed to be taken care of. I understood, but that was no reason to send me home with no fluids in my truck. This is what I mentioned in my first letter to you.

I called him and complained and did the same thing with [redacted]. He could not believe that it was near dry, and completely dry in most cases. I was on my way to work and had no time to talk with him. I brought my truck to a trusted company and had all of the problems resolved. I need no further contact from them, since my truck will no longer be going back to them for repairs. 

My thanks.

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have spoken to Mr.[redacted] and this issue has been resolved to my complete satisfaction. I thank the Revdex.com for your involvement,and Mr [redacted] for his quick action to solve the problem. 
Regards,

[redacted]

We will refund a check to the customer in the amount of $89.99.

Mr. [redacted]eceived a nd spoke to the owner of Southern Comfort.  They emailed me a copy guaranteeing they will cover any/all parts, not covered by GM relating to his truck.  He also spoke to my Service Director, Gordon Y[redacted] while I was on vacation from 12/18 thru 12/26.  I have also spoke to Southern Comfort and Matt assures me they will cover as stated in the email.  If he has any questions, please feel free to call me [redacted]
 
Thanks,
 
Jay

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The manager [redacted] called me this morning and the first thing he said was he never got my calls. I left him 3 messages. then he goes on to say they do not check the battery water its my car and I should have done it. I guess I should have gone under the car to be sure the oil filter was on properly,and checked the water in the radiator.Why go to this dealer for service when he says its your car and its my problem. You have your car serviced and you have to trust the company  did the job correctly.I paid for the service when I bought the car. My receipt says they checked the battery,it did not say we checked the volts only. They missed checking the water on three trips for service.That is why I had to buy a new battery it cost me 80.00 dollars. They were negligent and it cost me. The manager [redacted] was not even nice on the call nasty is a better term.This is no way to treat a customer.I expected the company on my first call to at least offer a battery at their cost. I have seen pickets in front of this dealership before.now I know why.Regards,

I spoke to [redacted] and agreed to pay for the replacement of the battery.  He will be scanning a copy of the invoice to me for re-imbursement.

The vehicle purchased by the customer was only traded in with 1 key/remote.  We reached out to the customer that traded the vehicle in and they no longer have the spare key/remorte, not have they had it for a few years.  If the customer would like to provide me with a copy of the...

receipt for the spare key/fob, I will re-imburse up to $200.  My email address is [redacted].  Please feel free to scan me over this receipt.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution for the key and fob only will be satisfactory to me.  I have sent the invoices requested to the email address provided and am awaiting payment.  This does not address any other issues.  Regards,[redacted]

I have spoken with [redacted] on 2 separate occasions.  I am having a hard time reading his complaint.  If he has a problem with the vehicle, he needs to bring it back into the dealership.  I respect the fact that he works out of state, but if he needs to leave it with us, that may be...

the best situation.  GM covers any problem that does not come in contact with the lift.  Southern Comfort covers anything that comes in contact with the lift.  [redacted] owns the same truck, from the same lift company, but has a 6.2L engine.  This may have to do with why it seems sluggish to him, it has nothing to do with gear ratios as he claimed in my conversation with him last week.  The gauges sticking is a new problem.  We have sold this brand of truck for 14 years and have never had the issue he is claiming.  Again, if he has a problem with the truck, it needs to be brought in on his convenience.  The problems will be addressed and covered by the lift company.  He may reach out to Gordon Y[redacted] at [redacted]Jay

Hello,I have left a message on Saturday and today for Mrs. [redacted].  I have questions regarding what she is asking for and would like to discuss this with her.  Once I have spoken to her, I will submit my response.Thanks,[redacted]