AutoNation Chevrolet Arrowhead

yes in 6mo's he had returned out of many calls made to him on one call on are about 8-13-and on or about -first call was to thank him for what he was what little he was able to do when I took it in .the second was when GM told me the truck had no wartafter many calls he called back and said the truck did have a wartby southern ci called them and they said only on the parts they put on I do know that they will cover something( if thier part caused the probbut what jay is skipping over is GM that gives you a 36k bumper to bumper and a 100k power train said it is void , I have none so if something breaks that S.Chad nothing to do with it is not covered and I have no idea who covers it say if the motor blows up thier is no wartfrom S.Cand they will tell you this because they have nothing to do the motornow jay knows that any wartthat S.Chas on thier parts only oly last 36k or 3yrs .so if what he is saying is true who covers it on the 100k wart I had with gm before it was voided i'm having probs with the seat heater right now they wont cover that because they did not install it or anything that would cause it to fail this is easy to ck call gm.and ask them1-866-ex sabree then call southern comfert and ask them what they cover an how longi ha the truck in and they said it was and put a band aid on it and I also know the other truck has a biger motor but it also has diffgears I stand by everything I said and nothing has changed I want someone to prove to me the truck has the 36k and 100k wartjust like gm .and they cant
yes my work is keeping me from bringing the truck in but maybe if my calls had been returned by the many people I called about the parts I could have but only to have to bring it in for all these other probs. I have stated what I wont from auto nand I will take nothing less but out of the other probs I want to see that wartin writing . BECAUSE AT THIS POINT IT IS THE MOST IMPORTANT thank you ***

Mr*** paid $for the extended service contract. He will be recieving a check from GMPP for $792.49, which is a pro-rated amount based on time/mileage. AutoNation Chevrolet Arrowhead will issue Mr*** a difference check of making up the difference. If you have any questions regarding this amount, please feel free to let me know.Thanks,*** ***

The vehicle purchased by the customer was only traded in with key/remote. We reached out to the customer that traded the vehicle in and they no longer have the spare key/remorte, not have they had it for a few years. If the customer would like to provide me with a copy of the
receipt for the spare key/fob, I will re-imburse up to $200. My email address is ***. Please feel free to scan me over this receipt

I'm not spending money out of my pocket to get into a new vehicle when their service department ruined my car from day so that offer is unacceptableI want to get in a new car with no money out of my pocket because if they hadn't ruined my car I wouldn't be in this situation

In response to [redacted] complaint, we were able to to get the loan approved in here daughter's name only.  The rate dropped from 15.99% to 15.49%.  The loan is approved based on [redacted] having 3 auto loans currently and the bank did not want to grant a fourth loan.  We...

have spoken to her daughter and relayed the good news.

We have left multiple messages at the phone number provided by the customer, but have not received a return phone call.  We ask that he reaches out to Brenden at [redacted] at his earliest convenience.

Again, General Motors advised us to repair the vehicle based on the inspection completed by there Field tech.  We have completed the repair and the vehicle is ready for pick up.  Mr. [redacted] was given numbers on trading his 2016 SS Camaro for a 2018 ZL1 Camaro.  We gave him more than the appraisal value in order to make him a very fair deal and he has decided against trading it in.  We advised Mr. [redacted] that his trade in value is good for 7 days from 1/27/18.

We are refunding the customer the $35.00.

The dealership provided the original radio (head unit) and said it was working and that they would install the unit after I had paid for the repairs. After paying for repairs on a car that was broken sold as-is. I was denied by the service manager saying he never said it was for free. The VIN number indicates navigation as well as the dealership gave me the radio along with other verbal statements by the sales department. If the dealership disputes this then I'm out of options.

The dealership is working to try and trade Mr. [redacted] out of his Camaro.

The customer that traded in the Corvette at our sister-store provided the original radio when he traded the vehicle in.  We are unsure if it even works.  The deck can be tested to see if itworks, but would require the vehicle to be torn apart to test.  We reached out to a 3rd party to see if they would have any way to test the original deck, however they gave us the same explanation.

[redacted], [redacted] and the dealership inspected the vehicle.  The damage found was consistent with someone either sitting, standing or jumping on the roof.  It looks as if the customer attempted or had someone repair the damage and it is not holding together.  This is...

something Mr. [redacted] should take up with his insurance, since they have owned the vehicle for over 3 1/2 months now.  This is not our first problem with Mr. [redacted] and his girlfriend.  She has a very bad temper and uses Social Media platforms to get what she wants.  In March/April, she continued to use her [redacted] account and other outlets bashing ** and [redacted] to have us trade them out of the vehicle purchased from us in December.  We finally came to a resolution and everything was fine.  Here we go again 3-4 months later, the customer is complaining we damaged the vehicle.  His girlfriend now wants a White Diamond lifted truck we have on the lot, not the lifted truck she currently has.  We are at the point where we need to sever the relationship with Mr. [redacted] and his girlfriend.

Mr. [redacted] was charged $415.25 for his license plates.  Total came to $59.99 and a check was issued to him in the amount of $355.26 on 11/27/17 and was mailed from our Service branch in Dallas, TX.  I would ask the customer to please provide any/all documentation indicating he has...

Navigation for his Corvette.  The vehicle was sold AS-IS and came equipped with an aftermarket Pioneer radio.  I would be happy to look over the documentation you provide and come up with a resolution if a mistake was made on our behalf.

I have spoken with [redacted] on 2 separate occasions.  I am having a hard time reading his complaint.  If he has a problem with the vehicle, he needs to bring it back into the dealership.  I respect the fact that he works out of state, but if he needs to leave it with us, that may be...

the best situation.  GM covers any problem that does not come in contact with the lift.  Southern Comfort covers anything that comes in contact with the lift.  [redacted] owns the same truck, from the same lift company, but has a 6.2L engine.  This may have to do with why it seems sluggish to him, it has nothing to do with gear ratios as he claimed in my conversation with him last week.  The gauges sticking is a new problem.  We have sold this brand of truck for 14 years and have never had the issue he is claiming.  Again, if he has a problem with the truck, it needs to be brought in on his convenience.  The problems will be addressed and covered by the lift company.  He may reach out to Gordon Y[redacted] at [redacted]Jay

After reviewing the file for Mr. [redacted], we found the warranty was registered incorrectly 2 years ago after her purchase.  It was imputed as a 36 months/60000 mile warranty accidently.  The problem was corrected when it was brought to our attention by [redacted] last week.  We...

immediately corrected the problem the next day and his policy is in effect.  If the vehicle would have broken down and the warranty was not in "Active" status, I would have repaired the vehicle at no charge to the customer.  I am very sorry this happened, however it was in part to an imput mistake.

I spoke to [redacted] and he takes no responsability for his battery going bad.  Per the discussion with [redacted], his battery was 4 years old and did not feel we took the necessary steps to ensure it had longer life available.  I explained to hjm that we check the voltage of the battery.  Most...

batteries only last 2-3 years in Arizona due to the heat.  At this time, we do not feel it is our responsablity to re-imburse him for the new battery he purcahsed.

yes in 6mo's he had returned 2 out of many calls made to him on one call on are about 8-13-2015 and on or about 12 -8 2015 first call was to thank him for what he was what little he was  able to do when I took it in .the second was when GM told me the truck had no wart. after many calls he called back and said the truck did have a wart. by southern c. I called them and they said only on the parts they put on . I do know that they will cover something( if thier part caused the prob. but what jay is skipping over is  GM that gives you  a 36k bumper to bumper and a 100k power train  said it is void , I have none . so if something breaks that S.C. had nothing to do with it is not covered and I have no idea who covers it . say if the motor blows up thier is no wart. from S.C. and they will tell you this because they have nothing to do the motor. now jay knows that any wart. that S.C. has on thier parts only oly last 36k or 3yrs .so if what he is saying is true who covers it on the 100k wart  I had with gm before it was voided . i'm having probs with the seat heater right now . they wont cover that because they did not install it or anything that would cause it to fail . this is easy to ck . call gm.and ask them1-866-7905700 ex 5921590 sabree . then call southern comfert and ask them what they cover an how long.I ha the truck in and they said it was normal and put a band aid on it and I also know the other truck has a biger motor but it also has diff. gears .I stand by everything I said and nothing has changed I want someone to prove to me the truck has the 36k and 100k wart. just like gm .and they cant . yes my work is keeping me from bringing the truck in but maybe if my calls had been returned by the many people I called about the parts I could have . but only to have to bring it in for all these other probs.  I have stated what I wont from auto n. and I will take nothing less . but out of the other probs I want to see that wart. in writing . BECAUSE AT THIS POINT IT IS THE MOST IMPORTANT thank you [redacted]

Me and Mr. [redacted] have been playing phone tag all week.  I will attempt to get in contact with him again this weekend.  Thanks, Jay

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The manager [redacted] called me this morning and the first thing he said was he never got my calls. I left him 3 messages. then he goes on to say they do not check the battery water its my car and I should have done it. I guess I should have gone under the car to be sure the oil filter was on properly,and checked the water in the radiator.Why go to this dealer for service when he says its your car and its my problem. You have your car serviced and you have to trust the company  did the job correctly.I paid for the service when I bought the car. My receipt says they checked the battery,it did not say we checked the volts only. They missed checking the water on three trips for service.That is why I had to buy a new battery it cost me 80.00 dollars. They were negligent and it cost me. The manager [redacted] was not even nice on the call nasty is a better term.This is no way to treat a customer.I expected the company on my first call to at least offer a battery at their cost. I have seen pickets in front of this dealership before.now I know why.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are several reasons why I reject their response.  First:  I went in for service on the 23rd and was denied covered service due to the "expiration" of the contract, which started this whole investigation.  Second:  I have a letter from GMPP which clearly shows that the contract that they had as of Sept. 23 was not my contract.  There are other details on the contract that clearly show that this contract was the original contract which had been issues on Sept. 24, 2010.  When I called GM on the 26th, they told me that the information had been given to them on the 24th, and they manually processed it.  I asked them for a letter confirming this, and it should be arriving shortly.  Since the information was sent in on the 24th, there was an inactive policy, which is why I received no service on the 23rd. 
Regards,
[redacted]