AutoNation Chevrolet Arrowhead

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution for the key and fob only will be satisfactory to me.  I have sent the invoices requested to the email address provided and am awaiting payment.  This does not address any other issues.  Regards,[redacted]

Mr. [redacted]eceived a nd spoke to the owner of Southern Comfort.  They emailed me a copy guaranteeing they will cover any/all parts, not covered by GM relating to his truck.  He also spoke to my Service Director, Gordon Y[redacted] while I was on vacation from 12/18 thru 12/26.  I have also spoke to Southern Comfort and Matt assures me they will cover as stated in the email.  If he has any questions, please feel free to call me [redacted]
 
Thanks,
 
Jay

I just spoke with [redacted] and he has agreed to retract the complaint from the [redacted].  We are going to offer him a very aggressive price on a 2011 we have available.  I completely understand [redacted] side and wished the customer who bought the truck would have bought the other one in...

stock.  He works at [redacted] and we have a great partnership with his company.

We unwound Mrs. [redacted] and her husband from the original truck and sold them a new truck on 6/29/15.  They are happy with the resolution and look forward to servicing their family in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have spoken to Mr.[redacted] and this issue has been resolved to my complete satisfaction. I thank the Revdex.com for your involvement,and Mr [redacted] for his quick action to solve the problem. 
Regards,
[redacted] [redacted]

[redacted], you will never be happy until you get things your way.  I will give you the $80.  The reason for the picketers by the way is because the company did not use Union workers to remodel the store, it had nothing to do with a customer issue.

yes in 6mo's he had returned 2 out of many calls made to him on one call on are about 8-13-2015 and on or about 12 -8 2015 first call was to thank him for what he was what little he was  able to do when I took it in .the second was when GM told me the truck had no wart. after many calls he called back and said the truck did have a wart. by southern c. I called them and they said only on the parts they put on . I do know that they will cover something( if thier part caused the prob. but what jay is skipping over is  GM that gives you  a 36k bumper to bumper and a 100k power train  said it is void , I have none . so if something breaks that S.C. had nothing to do with it is not covered and I have no idea who covers it . say if the motor blows up thier is no wart. from S.C. and they will tell you this because they have nothing to do the motor. now jay knows that any wart. that S.C. has on thier parts only oly last 36k or 3yrs .so if what he is saying is true who covers it on the 100k wart  I had with gm before it was voided . i'm having probs with the seat heater right now . they wont cover that because they did not install it or anything that would cause it to fail . this is easy to ck . call gm.and ask them1-866-7905700 ex 5921590 sabree . then call southern comfert and ask them what they cover an how long.
I ha the truck in and they said it was normal and put a band aid on it and I also know the other truck has a biger motor but it also has diff. gears .
I stand by everything I said and nothing has changed I want someone to prove to me the truck has the 36k and 100k wart. just like gm .and they cant .
yes my work is keeping me from bringing the truck in but maybe if my calls had been returned by the many people I called about the parts I could have . but only to have to bring it in for all these other probs.  I have stated what I wont from auto n. and I will take nothing less . but out of the other probs I want to see that wart. in writing . BECAUSE AT THIS POINT IT IS THE MOST IMPORTANT thank you [redacted]

Mr. [redacted] paid $2995 for the extended service contract.  He will be recieving a check from GMPP for $792.49, which is a pro-rated amount based on time/mileage.  AutoNation Chevrolet Arrowhead will issue Mr. [redacted] a difference check of 2202.51 making up the difference.  If you have any questions regarding this amount, please feel free to let me know.Thanks,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There are several reasons why I reject their response.  First:  I went in for service on the 23rd and was denied covered service due to the "expiration" of the contract, which started this whole investigation.  Second:  I have a letter from GMPP which clearly shows that the contract that they had as of Sept. 23 was not my contract.  There are other details on the contract that clearly show that this contract was the original contract which had been issues on Sept. 24, 2010.  When I called GM on the 26th, they told me that the information had been given to them on the 24th, and they manually processed it.  I asked them for a letter confirming this, and it should be arriving shortly.  Since the information was sent in on the 24th, there was an inactive policy, which is why I received no service on the 23rd. 

Regards,

I have contacted [redacted] and we are working on a resolution to the problem he states he may have down the road with the emissions.  Per my discussion with [redacted] this morning, he acknowledged the vehicle is street legal and he had recieved bad information from a 3rd party.  We hope...

to have a final resolution by 1/29/2014.

[redacted] contacted [redacted] today, however she had no time to talk.  On 12/21/13, 2 days ago, we completed the oil change as requested by [redacted].  We brought to her attention some additional repairs that are needed, howver she declined.  The following repairs that were...

declined were the battery needs replacement, Coolant system needs repair and Fuel system needs service.  We would be more than happy to help with the repair of these items at a discounted amount, since [redacted] bought the truck from us in 2007.

After reviewing the file for Mr. [redacted], we found the warranty was registered incorrectly 2 years ago after her purchase.  It was imputed as a 36 months/60000 mile warranty accidently.  The problem was corrected when it was brought to our attention by [redacted] last week.  We...

immediately corrected the problem the next day and his policy is in effect.  If the vehicle would have broken down and the warranty was not in "Active" status, I would have repaired the vehicle at no charge to the customer.  I am very sorry this happened, however it was in part to an imput mistake.

I bought a car and shortly after the engine light came on it needed a new catalytic converter after I told the dealer they notified me saying they couldn't get the part it was unavailable and put me in another car it just needed a new ignition switch and shouldn't take more than a week it's been 2 weeks and I just hear I don't know and the had me drive the previous car in the mean time and I got pulled over saying I was driving illegally. The dealership salesman let me drive the car knowing it was illegal I will never come here ever again beware of this place.

I just spoke with [redacted] and he has agreed to retract the complaint from the [redacted].  We are going to offer him a very aggressive price on a 2011 we have available.  I completely understand [redacted] side and wished the customer who bought the truck would have bought the other one in...

stock.  He works at [redacted] and we have a great partnership with his company.

We unwound Mrs. [redacted] and her husband from the original truck and sold them a new truck on 6/29/15.  They are happy with the resolution and look forward to servicing their family in the future.

My wife and I recently purchase a 2015 Chevy Tahoe from AutoNation Chevrolet Arrowhead. After putting just under 8,500 miles on the vehicle, my wife took it in for routine service to include oil change and tire rotation which is part of the maintenance program that comes with the vehicle. I don't often drive the vehicle but after the service I did notice the steering wheel was not straight. Granted this was a week or so after the service was completed, but my wife told me she noticed it after the service department worked on the vehicle. I took the vehicle back to see if they would correct the issue that suddenly appeared. The service representative informed us that "a tire rotation would not askew the steering wheel." My thoughts exactly and after agreeing with him that the alignment should not be off after service, they were still unwilling to assist in correcting an issue that showed up after they serviced the vehicle. Instead of standing behind their service and even the quality of the vehicle, they graciously offered their paid service to correct the issue. Why would a Tahoe that has less than 8,500 need an alignment after the dealership performed service. The car was in top running condition before the service. The service rep even stated that the vehicle would have had to hit something to skew the alignment. There is no damage and nothing was hit. The rep went on to say that something could have been hit and left no damage but still made the vehicle become unaligned. Apparently AutoNation Chevrolet of Arrowhead does not stand behind their craftsmanship of service.

This is also the same place that took six hours to conduct the oil change, a tire rotation, and try to diagnose an issue where the screen in the console went completely blue which was frozen, much like the "blue screen of death" on a computer. The same service rep told my wife that he could not find the vehicle and maybe it was out on a test drive. A test drive after a oil change, tire rotation, and "diagnosing the screen in the console?" That really makes me wonder what was done in or to the vehicle during that time. Especially sense the alignment is now off.

After all of this, they are still not willing to help fairly new customers. I can take some responsibility or not having the car in sooner or bringing the issue to their attention. Nonetheless, this was an extremely poor customer experience and lack luster service. It is unfortunate that I have experienced such terrible service from a Chevrolet dealership.

[redacted] and the dealership inspected the vehicle.  The damage found was consistent with someone either sitting, standing or jumping on the roof.  It looks as if the customer attempted or had someone repair the damage and it is not holding together.  This is...

something Mr. [redacted] should take up with his insurance, since they have owned the vehicle for over 3 1/2 months now.  This is not our first problem with Mr. [redacted] and his girlfriend.  She has a very bad temper and uses Social Media platforms to get what she wants.  In March/April, she continued to use her [redacted] account and other outlets bashing ** and [redacted] to have us trade them out of the vehicle purchased from us in December.  We finally came to a resolution and everything was fine.  Here we go again 3-4 months later, the customer is complaining we damaged the vehicle.  His girlfriend now wants a White Diamond lifted truck we have on the lot, not the lifted truck she currently has.  We are at the point where we need to sever the relationship with Mr. [redacted] and his girlfriend.

I am sorry for the referral not being set up by the Sales Associate, [redacted].  He has not worked for us in over 3 months.  We did execute a $100 referral fee to you today and you should have it within 7 business days.  The check comes from our Dallas offices, so please look for...

the check.  If you do not recieve it, please call me directly at ###-###-####.

I spoke to [redacted] and he takes no responsability for his battery going bad.  Per the discussion with [redacted], his battery was 4 years old and did not feel we took the necessary steps to ensure it had longer life available.  I explained to hjm that we check the voltage of the battery.  Most...

batteries only last 2-3 years in Arizona due to the heat.  At this time, we do not feel it is our responsablity to re-imburse him for the new battery he purcahsed.

[redacted], you will never be happy until you get things your way.  I will give you the $80.  The reason for the picketers by the way is because the company did not use Union workers to remodel the store, it had nothing to do with a customer issue.