Autoplicity.com

Complaint: [redacted]
I am rejecting this response because: I have had to...

daily check for my refunds and still have one pending also there has been no change to the ad showing it was a mistake on pricing which shows intent as well as other products on their site having super low pricing. I am still waiting for a resolution other than the refunds. I have lost business sales opportunities as well as others I sent to their website so my reputation is also been affected. 
Sincerely,
[redacted]

Hello,
 
 As requested your order has been cancelled and a full refund has been issued to your account as of today. Please allow up to 72 business hours for the funds to reach your account.

Hello,Since the item is destroyed, we do not need it back. A full refund for the defective item will be issued to the customers account. Part number Moog Chassis Parts [redacted] will be credited the amount of $44.21.

Good evening,Thank you for reaching out and we will be certain to assist with the returns process.  We do apologize for the inconvenience you experienced and we'll reach out this evening with label information and next steps.  Once your order tracking information is received, we'll process...

the refund for you.  I'll also be sure to waive any additional fees.  We value your time and business and let us know if there's any way to be of further assistance.Feel free to also call: [redacted] and ask for a Supervisor if you run into any issues.Thanks again,[redacted]Director of Customer ServiceAutoplicity

We would be open to returning [redacted] parts. We don't want upset customers. Please let him know to contact me directly, [redacted], Founder & CEO to take care of that.

Horrific customer service, one of the absolutely worst comanys to deal with in regards to their utter lack of any service at all. Have been trying to return a product for two months. Have gotten run around by phone, transferred, hung up on, no response to emails. Was initially going to exchange the incorrect product for the correct product but I don't want to give any money to this terrible business.

Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused you. A ticket has been opened for your...

case on the 16th of April. Since the item was defective we had to get confirmation from the manufacture to issue an RMA. A prepaid shipping label has been emailed to you, please send the defective item back with the label provided for a FULL refund. Once again we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like for a pick up from my home by UPS to be scheduled. The nearest UPS hub is 30 miles from my home. I would have to drive 60 miles round trip to drop this item off at UPS. I know this can be done, as I have had to schedule them for my own customers in the past As well, I have not received any email with this return label. I received an email stating I would receive another email, but have not at this time. Thank you!
Final Business Response /* (4000, 11, 2014/05/20) */
Hello,
A second label has been sent to the customer along with a scheduled pick up like requested. A full refund has been issued to the customer.

Great website for finding everything. I found a power steering replacement part that I couldn't find anywhere else.

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
Hello,
A full refund for your shipping charges has been refunded. We apologize for the inconvenience. $12.82 has...

been sent to card ending in [redacted]. Please allow up to 72 hours for the funds to reach your account.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund issued.

Hello,Since the order is past the 30 return widow it was denied. We will issue a one time return to help out the customer. Please return the item to the address below and be sure to include the RMA on the label. Once the item is received in our facility a refund for the item will be...

issued. Please email [redacted] with the return tracking number so we can issue a credit once the package arrives. Return Address:Autoplicity[redacted]
[redacted]
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Calibri; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Calibri; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Dear [redacted].  Thank you for reaching out to...

Autoplicity.  We sincerely apologize for the issues you experienced with your order and for any inconvenience it caused.  Upon reviewing your order, we would like to consult with you to make this right and to resolve your concerns.  We are working on implementing new systems, customer service additions, and processes to help prevent issues like this one from happening again the future.  Again, we apologize and thank you for your business and feedback. May you contact our Director of Customer Service to assist with your issue at: [redacted].  Sincerely, Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello [redacted].
We see that the label we provided you with was indeed used and [redacted] was delivered back to us. A refund...

for the amount of $85.08 will be issued to you within 72 hours.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered 2 of these mirrors at 85.08 plus tax, handling, and shipping for a total of 216.92. I have the printed receipt and every email printed out and also saved. This company sent the wrong item and their sales department admitted their website is incorrect and said they would fix it but I looked and 6 weeks later they still haven't fixed it, they don't even stock the said item and just send out the wrong one and people just give up and lose their money. This company owes me 216.92.Period.They should compensate me for all this trouble like any reputable company would and I'm just asking for my money back, I'm being very reasonable about this.
Final Business Response /* (4000, 9, 2015/10/27) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
As stated in your claim, you contacted us with a issue you had. you claimed that 1 of the 3 items you purchased had an issue. You were provided a pre paid shipping label to retrieve the product and a refund for the amount of $85.08 was issued to your account. The funds have been withheld because you have opened a ** dispute.
Now you are claiming that you have returned your entire order and wish to be refunded in FULL. We were not aware that all 3 items have been set back. We are going to contact our warehouse to confirm that this is the case. If the entire order was returned a full refund will be issued and you ** dispute will be granted.
Please stand by.

Complaint: [redacted]
I am...

rejecting this response because:I received item on Friday 11/13/15 drop-shipped directly from [redacted].  You website stated you had "8 available" of this item which is very unlikely to sell in any volume.  Also when I called during the week I was told by a customer service representative that you did indeed have these items in stock.  The fact that you didn't have the item and had to drop ship it caused an unnecessary delay that in turn caused me to buy the item directly from [redacted] and they have it shipped overnight for $65.  I want full re-imbursement once I return the item for the item and the 2-day shipping I was charged.
. 
Sincerely,
[redacted]

called about my order that I orderd 2 weeks ago.never got a email or noting on confirmation.so I called and I talk to one of the guest serves,,after telling me 3 different thing she got nasty and hung up..so I called back waited 15 min just so I cpould get her name and employ number and ash to talk to manager,she sent me to a phone that was out of order..this time I called wearhouse they didn't get my order..so I called back this time a different person picked up and said looks like it was proccsed today..im like what I paid 2 weeks ago and no email or noting and now this,,now im without part and cash...

Dear Mr. [redacted]I sincerely apologize for the issue you experienced with your order.  I reviewed our records and found that you did send us pictures of the products you wish to return roughly one week ago but we failed to reply to your email. W e will be responding later today with an update...

on the status of your request once we have initiated the return process for this order.  Sincerely,Autoplicity Customer Service

Hello,
 
Thank you for reaching out to us. A prepaid shipping label will be issued to your email shortly. Once the item is received back to our warehouse it will undergo inspection. If deemed in new condition a full refund will be issued.

Initial Business Response /* (1000, 5, 2014/07/15) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused you. When it comes to your order, you were...

never lied to. Our warehouse stated that the item will be ready to ship out on the 10th. According to the tracking number- [redacted]XXXXXXXXX. the package was indeed picked up on the 10th and scanned in on the 11th. Unfortunately we were not provided this tracking number upon your request, only to receive it days later. This is why your order was not able to be cancelled. The item has shipped and is in transit. If you are not 100% satisfied with the product that you have ordered, simply refuse the package for a FULL credit. If you are unable to refuse the package, a prepaid shipping label will be provided to you to retrieve the item. Once again we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have still not received anything. I ordered on 07/07/2014.
Today is 07/16/2014. 9 days.
Final Business Response /* (4000, 17, 2014/07/24) */
Hello,
A prepaid shipping label has been issued to you to with instructions to return the product. Our system ran the tracking on the label provided an noticed that it was not used. This is why you were asked to provide a tracking number for the returning package. You have neglected to mention that you simply refused the package. Now that we have confirmation that the item is on its way back to our facility a FULL refund has been issued to your account. Thank you for your patience.
Final Consumer Response /* (4200, 11, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just refused package 07/18/2014.
When will my money be returned?

Hello, A full refund for the amount of $116.09 has been issued to the customers [redacted] account.  Refund transaction ID- [redacted], Refund issued - 11/20/2015

Autoplicity absolutely the fastest [redacted] turn around that I ever had when buying automobile parts WOW.

Hello,
This order was placed with [redacted]. This issue needs to be brought up to [redacted].