Autoplicity.com

Initial Business Response /* (1000, 5, 2014/02/10) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext[redacted]
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience. The seat that you have ordered pn# XXXXXX does not include a...

cover. The cover is sold separately. No where on our site description does it state that a cover is included. Therefor you have received exactly what you ordered. I regret to inform you that we cannot refund you for the seat due to the fact that the order is well over our 30 day return policy as well as seats are non-refundable. Our return policy is stated on your site, see below.
http://autoplicity.com/topic/3-conditions-of-use.aspx
If you have any further concerns feel free to give us a call.

Hello,
 
We apologize for the delay. Our accounting staff will be issuing a full refund back to your account within the next 48 hours. Thank you for your patience.

I ordered part incorrectly, when I contacted them to return the item,I had to jump through hoops and send in a picture. I told the customer service rep that it was opened but had not been used. I was told they would let me know if they were going to approve my return. REALLY? Am I not a paying customer?!? I can send it back, but it HAS to be shipped within 5 business days and I have to pay for the return which costs more than the item! Most companies who offer free shipping also offer return shipping because they have large accounts with the shipping companies and get better deals. Also there is a notice that I will be charged a stocking fee. I also had to contact them several times even though their email system from customer service states I would be contacted within 24 hours. I might as well have bought 3 wrong items at this point! I will never shop with Autoplicity again!!!!

Dear Mr. [redacted]
We have provided you with a refund today for $148.37 which will take up to 3 business days to post to your account.  If we can be of any further assistance please do not hesitate to contact us directly. 
Sincerely,
Autoplicity Customer Service

How on earth is this a A+ company with 51 bad reviews and 5 good???????
I am so tired of being ran around and handed off to others in this company. I am so tired of people who say I will call you back in an hour or I will call you back today. Here we go again for the 4th day. I was told I would recieve a call back today and now the office is closed with no call back. I am tired and frusturated. I just want my money back. I ordered a tool on 10/10. Back ordered will ship 10/26, then 10/27, then not sure when it will ship. Cancled on 10/31 my request will be processed in one busniess day. 11/1 called, Will have to check with the warehouse, we will call you back. Nothing 11/2 we will have to check with the warehouse and call you back. Again, nothing. 11/3 this order hasnt shipped. I will have to talk to the person processing this cancelation and call you back. I asked, " you promise to call back today?!" Yes was the response. Now, youre closed with no call back. This is ridiculous. I really am a very friendly person but this is my hard earned money that I need returned. I don't understand why I need to chase this so much. They owe me less than $40!!!!! I should have known better then to think I found a $180 tool for less than $40. With all of the run around I have been getting, I'm starting to think that there never was a "backorder" They are just taking money from good honest folks. I work hard for my money and we dont have a lot of it. We finally brokedown and paid the full price from another reputible company, same brand and they werent backordered! It was here in two days. I have contacted them again today through email and [redacted]. I will not let this issue rest. Should have read the reviews first.......

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. The reason your order was cancelled and refunded...

is because the item is no longer available. We would love to fulfill your order but it it simply not possible.
The item has been removed from our website.

Hello,
 
We apologize for the inconvenience. A full refund will be issued to your account for the initial order. Please standby by while we issue credit, please keep in mind that a refund may take up to 72 hours before it reflects on your account.

They false advertising on the website!!!! I bought a racing seat from their website,which they advertise as a full seat ,not an incomplete seat,they not disclose in their item description,I paid for a full seat and they send me the aluminum frame with no cover on it...I try to talk with customer support and they hang up on me when I try to resolve this issue.THEY ARE BIG SCAMMMERS !!!!!! DON'T PURCHASE FROM THIS WEBSITE !!!!

Initial Business Response /* (1000, 5, 2015/07/01) */
[redacted] Name and Title: [redacted] Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. Since we cannot fulfill your order a full refund has been issued to your...

account. Please allow up to 72 hours for the funds to reach your account. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refund, but think you need to fix your website and not boast that you have the fastest shipping and everything in stock! You obviously didn't. I also think you need to work on your customer service and respond to emails, posts, and complaints or concerns. You have a area for it on the web, but no one gets a call back! Also your phone support line. I was next in the queue for assistance and still waited over an hour before I hung up.
I was really hoping to have a great relationship with you living in the same state just a county over. But you only have one chance to make a first impression.

Hello,We are very confused about this accusation. Our website states the item ordered is sold individually. The customer ordered (2) Bosch 7909 spark plugs and was shipped (2) Bosch 7909 spark plugs.Tracking number [redacted]Here is the link to our ad for the item in...

question. As you can see under product details it states that the items is sold individually and not on a pack of 10?[redacted]-bosch-spark-plug-box-of-10

I placed an order for parts that were listed as "In Stock" on a Friday. A week later I got an email stating that the parts will be shipped the following week. What? Almost two weeks to ship when the item is in stock. Something's not right. Is it really in stock or am I being lied to? Time for some detective work. I checked their website and the part description showed 11 in stock. I suspected that this is ** so I called up and pretended to place an order for the exact same product. After I was assured that the item was indeed in stock and would ship out in a couple of days I revealed that I had already placed an order for this part and had been notified via email that it wouldn't be shipped for another 5 days. "Can I put you on hold sir, I'll have to look into this". When she returned, I was told that a mistake had been made and they didn't really have them in stock and that it would be shipped direct from the manufacturer, thus the delay. As I suspected, they use false advertising to make the sale. Of course this was denied and I was told this was a one time mistake and it hardly ever happens. I don't believe it. Dishonest companies adopt policies like this (saying it's in stock when it isn't) because it can increase sales significantly. Great, just what the trusting consumer needs, another company willing to lie to get your money. I will never do business with this company again and will go out of my way to inform anyone that will listen, about my experience. I suggest that if you're considering doing business with this company, that you look elsewhere. Look at all the complaints filed with the Revdex.com. Do you really want to spend any of your hard earned money with a company like this? I don't.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and *itle: [redacted]. C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
*his has been taken care of on the PP claim the customer initially opened. A full refund will be issued...

to the customer once the item is returned.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(*he consumer indicated he/she ACCEP*ED the response from the business.)

Complaint: [redacted]
I am rejecting this response because:In speaking with [redacted] at UPS Customer Service at 10:24 am on 3/18/16, they have confirmed there is a INVESTIGATION into the missing shipment, not a CLAIM as the merchant has stated.  She also shared that the status on the package prior to the INVESTIGATION was "Order Processed; Ready for Pickup". UPS has stated this means only an electronic shipping label was generated, which anyone with a UPS account can create, but the package has not entered the UPS network.   She also shared that when an item is picked up the status will change to "Origin Scan" or "Picked Up", which occurs within 24 hours of when UPS picks up the package from the shipper - in this case this should have been no later than 3/12.  As neither of these status were recorded by UPS, this means that the package was not entered into the UPS network, and ultimately was not shipped.  Also, a CLAIM can not be initiated until an INVESTIGATION is completed, which can take up to 7 days.Despite the claim by the merchant that a CLAIM has been initiated with UPS, and that a refund has been issued, a full payment refund has not been made via Amazon Payments (original payment method) as of 10:34 EST 3/18/2016.  
Sincerely,
[redacted]

Dear Mr. [redacted], I apologize for the difficulty you experienced with this order and the resulting return.  We will be in touch shortly with an update on your return, which will be sent at no additional expense to you.   Sincerely, Autoplicity Customer Service

Complaint: [redacted]
I am rejecting this response because:If the item had shipped I would have received it or you would have provided a tracking number.  A 5-minute phone call would determine if it had shipped or not. This is a delay tactic. Even if it had shipped I don't want it as I have already purchased it from another vendor. I paid for an item that was never received and need my refund. I don't need to keep receiving the same excuse over and over. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone:[redacted]
Contact Email:[redacted]
Hello,
Thanks for reaching out to us. According to our records, the missing parts have been shipped and delivered. The...

tracking number is FedEx-[redacted]
Please confirm you have received your complete order.

Hello, The payment gateway will not allow us to issue a refund for the order is over 30 days old. We will be shipping out a check for the refund amount to the billing address on file. The check will be going out today. Shipping from Morton Grove IL, please allow up to 5 days for the check to get to you.

Hello,
 
Please provide us with return tracking information. Once the item is back at our facility a full refund will be issued to you.

I took this under review and found that on two separate occasions we provided the customer with an RMA number so he could return his order for a refund.  The customer has not yet returned the order so we are not able to provide him with a refund.  As soon as the order has been returned we...

will issue a refund as quickly as possible as long as the product is in new and unused condition.