Autoplicity.com

Hello, We apologize for the inconvenience caused. Please see the refund transaction ID's provided below totaling $118.46. All items that have not shipped or have been returned where issued a full refund, along with partial shipping. 10/27- Refund for $36.07 Refund Transaction...

ID- BP0PC891949611/30- Refund for $46.00 Refund Transaction ID- BL0PCD8EC5F712/2- Refund for $36.39  Refund Transaction ID- BP0PCA978907 All funds have been credited to account ending in 0010- Nicholas [redacted]

Initial Business Response /* (1000, 5, 2014/06/23) */
[redacted],
Our crediting process has been revamped and we are crediting at time of. [redacted] always has to go through proper hands at the accounting level hence why there may be a 24 hour delay. We have also improved our systems to show true...

stock and lead times.
[redacted]

As stated in the previous email. The order was flagged for fraud by our system because of the billing and shipping discrepancy. The customers card was charged the second they clicked the place order button on the site. No order was processed until the information was verified. Since the requested info was NOT verified the order was refunded in full. The refund was issued to the customer 24 hours after placing the order. At this time we no longer have the customers funds.

Hello,
 
As per our policy we must first receive the return back before issuing a full refund. This is to ensure that the item returned is in brand new resellable condition. We have received the item back the the customer returned, it was inspected and a refund was sent to your...

accounting staff to process. A full refund of $204.94 will be issued tot he customers Amazon account shortly.  
Thank you

Hello, We do our best to have the inventory updated once a day. We apologize for the inconvenience. I am having my IT department go trough and update the inventory to ensure this does not happen again.

01/15/16: I submitted an order by accident when trying to get a total price including shipping with the items in my cart. When I got a confirmation that the order was confirmed, I quickly called the customer service number and spoke with a representative. She told me that the order was still new and to call back in an hour. After 30 minutes, I called again and spoke with Collin [redacted] about the situation and was told that he would put a cancellation in for my order. This was 30 minutes after my order was placed and my order status still showed as processing. Additionally I replied to the order confirmation I received via email and requested this order to be canceled. Fifteen minutes after my call with Collin, I received a reply back from my email and it was Collin saying that my order was already shipped. Originally I was told to wait an hour before calling back so my order would show up in their system, but only 45 minutes later and my order is already shipped. So I called and spoke with the same woman from the first call and Collin and both told me that it was too late to cancel the order since it has been already processed and sent to the shipper. Their advice was to either refuse the shipment of contact them once the items arrive and they will email a return label to send it back. After this ordeal with the first call and being told that my order cancellation was submitted, how can I feel comfortable taking their word on receiving a refund for a large amount?
In summary, their customer service is poor and you will get no where with their representatives, so hopefully you don't encounter any issues with your order that will involve contacting customer service.

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
This order was placed on [redacted] A full refund and explanation on what happened has been provided on [redacted]
The...

listing was a mistake on [redacted] part. They listed us as a seller of a sander that we do not sell. We never carried this item and NEVER will. The item that was shipped is what we carry under the part number ordered. Every customer that purchased this item from us has been refunded in FULL. We cannot fulfill this order. We apologize for the inconvenience.
The ad as since been removed from [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is not telling the truth. That sander kit was listed for sale on their very own web site with a "quantity on hand" of 40. After I called them out on this, they removed it from their web site and said they were currently out of stock. Also, they are claiming that what was listed for sale was only supposed to be a sanding pad, even though the description, picture, and part number were for the entire sander kit. Just for reference, that sanding pad that they are claiming is all they were selling is sold for about $18.00 by many sellers on the internet, but the price I paid was $55.11. Is Autoplicity saying that they sell that sanding pad for more than 3 times the money that most other sellers do? This company is very dishonest!

Complaint: [redacted]
I am rejecting this response because: I sent my emails to autoplicity by using the "reply" button to respond to the email I received from them.  I did not type in any incorrect address.  Nonetheless, here are the answers to their email:1.  Order Number:  [redacted]2.  Customer Name:  [redacted]3.  REASON FOR RETURN:  AUTOPLICITY CUSTOMER SERVICE TOLD ME THE PART THAT I NEEDED TO REPLACE MY FLEXPLATE FOR MY 1985 FORD F250 6.9L DIESEL 4X4 WITH 3 SPEED AUTOMATIC WAS THEIR B&M 50239 FLEXPLATE.  I ORDERED, IT ARRIVED, I OPENED BOX AND TOOK MEASUREMENTS AND COULD SEE THIS PART WAS NOT EVEN CLOSE TO BEING THE RIGHT FIT FOR MY APPLICATION.4.ITEM FOR RETURN:  B&M FLEXPLATE 502395.  CONDITION OF ITEM FOR RETURN:  NEW, NEVER USED OR INSTALLED.  I ONLY OPENED UP THE BOX AND TOOK MEASUREMENTS, CLOSED IT BACK UP, AND IT IS READY FOR RETURN.6.  NO MEANS FOR TAKING PHOTO BUT AGAIN IT IS NEW, UNUSED, IN ORIGINAL PACKAGE AND READY FOR RETURN. As a very unsatisfied customer, I am asking for autoplicity to provide a prepaid shipping label and full credit back to my credit card. Signed,[redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
Thank you for reaching out to us. We sincerely apologize for the inconvenience our company has caused you. A full refund...

has just been issued to your account. Please allow up to 72 hours for the funds to reach your account.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my credit card was charged immediately after the order was placed and should be refunded immediately after cancellation. A reputable company would not have charged before fulfillment of an order. In any case, the order was cancelled on 6/7/2015. The 72 hours have long past.
Final Business Response /* (4000, 9, 2015/06/11) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. A full refund has been issued to your amazon account.

Complaint: [redacted]
I am rejecting this response because: yes the order was through [redacted] but it was your company selling the item and handling the return.  It...

was your company that wanted to charge the restocking fee. It is your company whose phone number is in the email to call. So it is your company that needs to respond.
Sincerely,
[redacted]

Hello,
 
We apologize for the inconvenience. As per request, a FULL refund to your [redacted] account will be issued by the end of the day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,
 
The customer has been issued a full refund for this order. No additional parts will be shipped to the customer.

Complaint: [redacted]
I am rejecting this response because: I will accept this once the check is received. I do not want to open another complaint if I do not receive it. 
Sincerely,
[redacted]

Complaint: 10964072
I am rejecting this response because: I sent the part back (per their instructions) on December 14, 2015 but still have not received the refund.
Sincerely,
Mark [redacted]

Hello,
 
A full refund for the amount of $116.09 has been issued to the customers [redacted] account. 
 
Refund transaction ID- [redacted], 
Refund issued - 11/20/2015

Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. We have contacted the manufacture,...

unfortunately they were not able to provide us with a guaranteed shipping date, therefor as requested we cancelled your order. A full refund will be issued to you shortly. Once again we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since they have not been responsive during my dealings with the company, The statement; "A full refund will be issued to you "SHORTLY" leaves their response lacking. I will only accept the response from autoplicity.com upon a credit to my credit card. Upon notification that my credit card has been credited for $920.15 then and only then will I accept the response.
Final Business Response /* (4000, 10, 2014/06/03) */
Hello,
As requested your order has been cancelled and a full refund has been issued. The amount of $920.15 has been refunded to your card ending in [redacted] as of today. Please allow up to 72 business hours for the funds to reach your account. Once again we apologize for the inconvenience.
Final Consumer Response /* (2000, 12, 2014/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the speedy resolution on this matter. It is refreshing to deal with an organization that takes active action that results in a positive solution. I thank you all for the effort and solving my problem.
Respectfully,
[redacted]
Capt, USAF (Ret)

Hello, A full refund for the order will be issued- $145.11.  As stated on our site, shipping both inbound and outbound is NON refundable. We will not be issuing a credit for this shipping back to us.

Hello,
 
A prepaid shipping label has been emailed to the customer to retrieve the incorrect items. Once the order is shipped back to us a full refund will be issued. 
 
Return label- UPS- [redacted]

I ordered a pair of headlights for my VW Jetta in October it is now December and I kept getting a delay email. I finally gave up and canceled my order. It has now been two weeks and still haven't received my refund. Overtime I call I get the same answer that my refund will be posted today to my account.