Autoplicity.com

Dear Mr. [redacted] We certainly appreciate your feedback.  While your personal interpretation of our Best Price Guarantee might not match what it actually represents, at no time and in no way have we represented it as a price match guarantee.  We will not be making updates to how this information is communicated on our website at this time.  That said, we apologize again for any misunderstanding regarding this matter and for any inconvenience you have been caused. Sincerely, Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext [redacted]
Contact Email: [redacted]@autoplicity.com
Hello,
A pre paid shipping label has been sent to the customer for the damaged part. Also a new order has been...

submitted for the customer. Tracking number will be provided once they have shipped.

Hello, Please provide us with return tracking information. Once the item is back at our facility a full refund will be issued to you.

Would not recommend or use for any reason. Did not ship for 7 days but took money on day one for parts that were supposedly in stock. When I called for status they did not have any whatsoever. Place sounds like a scam but definitely does not give a damn about customers or their time.

Beware all of you potential customers. I bought a product from this Autoplicity and had to return it as it was the wrong part. I have been battling with them to issue me credit and it has been a war. Their claim on the website of "No Hassle on Returns" is a magnanimous lie. They have been giving me the worse runaround I have ever had with any company when returning a product that I practically did not take out of the package. These guys are nothing short of the worse.

Hello,
Thank you for reaching out to us. We apologize for the inconvenience but allow me to shed some light on the situation. 
The order placed was for 2 items- Centerforce [redacted] and Centerforce [redacted] When requesting this order to be cancelled, the manufacture...

(Centerforce) confirmed the order to the cancelled BUT shipped the products out. This is was caused the delay and the confusion. We were set you issue a refund right away BUT since the order already shipped, we needed to redirect the package back to our facility in order to so so.  Finally after 3 days back and forth with the manufacture were we able to redirect the package. Promptly after a full refund was issued. The refund transaction ID is listed below, being issue to card ending in [redacted].
Refund transaction ID- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11138115, and find that this resolution is satisfactory to me.
Sincerely,
Mike [redacted]

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. The Bilstein parts you have ordered are...

still on back order with no ETA. Your cancellation request has been submitted as of yesterday. Once authorized you will receive a refund for the canceled parts. Once again we apologize for the inconvenience. If there is anything we can do to offset your bad experience with us please let it be known.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from this company has contacted me yet. Were it not for filing a Revdex.com complaint I would still not know the status of my order. I still have not received a refund. I have disputed this transaction through [redacted] as well. This merchant has my contact info yet no one has made even the slightest effort to communicate. Terrible excuse for customer service. I will not accept this response as it is nothing more than a shallow apology and an empty promise.
Final Business Response /* (4000, 13, 2014/07/07) */
Hello Scott,
We have taken care of this on the phone Thursday afternoon. You have been refunded for all the parts you have not received. NO additional refund will be issued.
Final Consumer Response /* (4200, 11, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can not accept this business' proposed resolution because they have clearly demonstrated to me that they can not be trusted. The unfulfilled promise of a refund is no resolution. I requested a refund a week ago and still nothing. Again; Either refund my money or provide me with the goods I've already paid for.

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Hubert ** C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. It does seem that the order shipped via UPS ground instead of the next day air. We...

will be more than happy to issue you a FULL refund for the shipping cost of $69.64.
If you wish to receive a FULL refund of $181.26 the item will need to be returned. Please let us know how you would like to proceed.

Hello, The customer has been issued a full refund for this order. No additional parts will be shipped to the customer.

Shipped wrong part, then refused to ship right part despite showing stock on their website. Finally had to accept a refund even though what I wanted was the right part for the price I had been charged.

Complaint: [redacted]
I am rejecting this response because the blue graphic with the words "Best Guarantee" next to the words Best Price Guarantee remain misleading and confusing.  Upon asking no fewer than ten people how they interpreted this graphic and adjacent text they unananimously stated they feel it signifies Autoplicity.com is offering the best price in contrast to other vendors.  When I asked about their likely reaction to finding one or more competitors with a better price for a given item, they readily stated they would feel Autoplicity.com was deceitful in using this Best Price Guarantee claim.  No one felt this Guarantee clearly and readily indicated Autoplicity.com was simply offering the best price they could.It is important this business realizes how buyers are interpreting this Best Price Guarantee--far from Autoplicity.com's explanation.  Ideally this merchant should delete this graphic and text from its website as they are misleading and inaccurate.  If they refuse to do so, at the very least they should insert a link at the graphic - text location that takes the potential buyer to a complete explanation on a separate page.  As a member of the Chicago Revdex.com, if the member refuses to make any adjustments, the reputation of the Chicago Revdex.com would be negatively impacted.  Hopefully they will agree to make an adjustment as their inventory and website are otherwise excellent.Please inform me regarding Autoplicity.com's decision.  Thank you for your time and attention.
Sincerely,
[redacted]

Hello,
A prepaid shipping label has been emailed to you. A full refund will be issued once the item is returned to us. We apologize for the inconvenience caused.

Hello,
 
Thank you for reaching out to us. A full refund has been issued to the customers account as of 3/10/2016 to account ending in [redacted]. We apologize for the delay.

Bad customer service, horrible return policy, incorrect catalog, wrong part numbers. Generally a poorly run company operated by what seems to be people with no business being in the business.

Hello,
 
A full refund has been issued for ALL 3 orders for the amount of $144.27. We cannot ship desired item for we do NOT carry it. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com,I have asked you to review this response given the escalated nature of what has transpired. The customer is correct that there were delays in the processing of his order. We provided him with a full refund yesterday, although it will likely take a couple days for that to show up in his...

account. He has been very abusive to our representatives and sent 15 inappropriate emails to us yesterday alone. He has been making threats and contacting our suppliers to disparage our business. The customer himself noted that he "lost his mind", and we feel that is an accurate description of what has happened. As I noted earlier, the customer has been provided with a refund so there is nothing more we can do here and we would prefer not to communicate with him any further given the circumstances. We would also prefer that his comments nor our response not be made public.Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/04/22) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
Order XXXXXX- Website clearly states " Call for availability" this item has been discontinued by...

the manufacture. You have been notified that the product was discontinued less than 48 hours after placing the order. Followed by a full refund.
Order XXXXXX- The quantity available on our site reflects the manufactures stock. Our warehouses did not have this part in stock at the time of your order. You also have been notified of the situation and given a 30% refund in shipping for the inconvenience. Soon after you chose to cancel the order for a full refund rather than wait for the shipping ETA given to you.
We apologize for the inconvenience, but you were not kept in the dark, customer service kept you updated. We cannot help it if the product is no longer available, this is why we state on the product page to give us a call for availability.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Part I don't understand is how you manage to maintain Revdex.com's A+ rating. 2 out of 3 orders placed by me ended up to be bogus. Showing amount of items " in stock " does not reflect actual quality on hand and using Google after the fact I found numerous complaints regarfing same issue. Thete is plenty of fish in the sea and if I was not mislead by your item availability claims I would not have wasted my time waiting (I'm rreferring to my order where I waited 5 weeks for item supposedly in stock).
Bad business practice or simply lack of ability to maintain you databases, either way, business striving for A+ rating should do much better. At this point I don't need a part anymore but strongly feel that complaint shoulb be seen by a potential customers.
Final Business Response /* (4000, 9, 2014/04/24) */
[redacted],
Once again we apologize for the inconvenience, but we stand by what it states on your site " please call for availability ." Please let us know if there is anything else we can do for you.
Final Consumer Response /* (4200, 11, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2 weeks later , with " Show ONLY IN STOCK " filter applied your site STILL showing 1 item left in stock.
This enables your site to come up on top in search engines and misleads people just like you mislead me, more than once. Items are either in stock or they are NOT. If it takes you TWO WEEKS to figure out what you have and what you don't, you should ask yourselves if you are in the right business.

Dear Mr. [redacted]
 
I reviewed our records and...

found that we did not receive a reply from you after we sent you an email to request additional information about your return.  I only see one ticket in our system from your email address, the one we did not receive a reply to.  If we had received a reply I can assure you that we would have provided you with the service you expected to receive.  I apologize for any misunderstanding regarding this matter.  In order to proceed we will need you to reply to the email we sent to you on 9/21/2016 with the following information
1. Your order number2. First and last name the order was placed with3. Reason for the return4. List of item(s) you would like to return5. The condition of the merchandise (i.e. still new in box, box opened but product not used, box opened and product used, etc)6. Picture(s) of the merchandise
Once we have this information the agent assigned to your ticket will procure an RMA number and then your order can be returned to us for a refund.  We look forward to receiving your reply and helping you get this matter resolved.  Thanks in advance. 
 
Sincerely,
 
Autoplicity Customer Service