Autoplicity.com

How on earth is this a A+ company with 51 bad reviews and 5 good???????
I am so tired of being ran around and handed off to others in this company. I am so tired of people who say I will call you back in an hour or I will call you back today. Here we go again for the 4th day. I was told I would recieve a call back today and now the office is closed with no call back. I am tired and frusturated. I just want my money back. I ordered a tool on 10/10. Back ordered will ship 10/26, then 10/27, then not sure when it will ship. Cancled on 10/31 my request will be processed in one busniess day. 11/1 called, Will have to check with the warehouse, we will call you back. Nothing 11/2 we will have to check with the warehouse and call you back. Again, nothing. 11/3 this order hasnt shipped. I will have to talk to the person processing this cancelation and call you back. I asked, " you promise to call back today?!" Yes was the response. Now, youre closed with no call back. This is ridiculous. I really am a very friendly person but this is my hard earned money that I need returned. I don't understand why I need to chase this so much. They owe me less than $40!!!!! I should have known better then to think I found a $180 tool for less than $40. With all of the run around I have been getting, I'm starting to think that there never was a "backorder" They are just taking money from good honest folks. I work hard for my money and we dont have a lot of it. We finally brokedown and paid the full price from another reputible company, same brand and they werent backordered! It was here in two days. I have contacted them again today through email and [redacted]. I will not let this issue rest. Should have read the reviews first.......

Initial Business Response /* (1000, 5, 2015/09/22) */
[redacted] Name and Title: Hubert ** C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
A full refund for the amount of $300.65 has been issued to the customers payment account as of...

9/18.
Thanks,
Hubert.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Completely untrue statement from Autoplicity. I talked to another customer service representative yesterday (09/21/15) and he claimed that the first representative failed to complete his job and the second representative failed to "mark the order as Cancelled" when I requested on the 18th and my refund should be issued within a couple of days. He also stated that had I not called both times that the order and funds would be kept by them indefinitely. Still waiting on refund to be processed.
Final Business Response /* (4000, 9, 2015/09/23) */
[redacted] Name and Title: Hubert ** C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
As stated above, a full refund has been issued as of 9/18. Below is the refund transaction ID. Feel free to contact your credit card provider to confirm.
transaction id - [redacted]
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your internal transaction ID is useless to anyone but you. As stated above, it's impossible to have a refund that was issued on the 18th because when I last talked to your customer service rep on the 21st, the transaction wasn't even cancelled yet. Your lies are not helpful, your business practices are borderline criminal and have cost me a great deal of lost income. When/if I see the funds back in my account, I will close this complaint.

Dear Mr. [redacted],
 
I apologize for the difficulty you experienced with this order and the resulting return.  We will be in touch shortly with an update on your return, which will be sent at no additional expense to you....

  
Sincerely,
 
Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/07/29) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We do not offer any coupons that give 20% off total. The coupon that you received in the pop up window...

was for 20% of shipping- 20offshipping or 2 off total- 2offtotal. We will NOT honor a coupon code that never existed. If you would like we can apply one of the 2 coupons stated above.

Initial Business Response /* (1000, 5, 2014/02/26) */
Contact Name and Title: Hubert ** C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for all the inconvenience. A refund has been issued to you as of 2/25/2014. Please...

allow up to 72 hours for the funds to reach your account.
Thank you,
[redacted]
Customer Service Manager.

Hello, Your order has been cancelled and a full refund for the amount of $36.20 has been issued to your account as of 2/3/2016 via check. The payment gateway has expired fort he order is over 60 days old, meaning we could not issue a credit back to the CC.

Complaint: [redacted]
I am rejecting this response because: Only because the matter is still not quite settled. I did get an initial response to this problem via email on 9/14/16, but that response failed to recognize that I was shipped the incorrect parts. I responded with a very clear email stating the problem (again) and did get a reply that they would be sending a new "call tag" to have the incorrect parts picked up. I did receive this new cal tag yesterday and will be shipping the incorrect parts back today. 
My reason for not accepting the response made by the business is simply because I still do not have a refund or the parts that I ordered. I do realize that they are being more responsive now that the Revdex.com is involved, but this has now stretched out to a week shy of two months. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
[redacted] Name and Title: [redacted] T. [redacted] Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello [redacted],
Thanks for reaching out to us. As requested a full refund has been issued to your account as of today. Please...

allow up to 72 business hours for the funds to reach your account.

Complaint: [redacted]
I am rejecting this response because: I have had to daily check for my refunds and still have...

one pending also there has been no change to the ad showing it was a mistake on pricing which shows intent as well as other products on their site having super low pricing. I am still waiting for a resolution other than the refunds. I have lost business sales opportunities as well as others I sent to their website so my reputation is also been affected. 
Sincerely,
[redacted]

Hello,
 
 
We have tried to issue a full refund to the customer but cannot via payment method because it is expired. An email has been sent to the customer requesting verification of shipping address so that we can send out a check for the full refund amount. We have...

still not heard back from the customer. We would love to resolve this issue once and for all, we need to send out a check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thanks for reaching out to us. Order number [redacted] has been refunded in full back to account ending in [redacted] as of 3/18/2016. Below is the refund transaction ID- [redacted]Please let us know if there is anything else we can do for you.

Hello, A full refund has been issued for ALL 3 orders for the amount of $144.27. We cannot ship desired item for we do NOT carry it. We apologize for the inconvenience.

Initial Business Response /* (1000, 5, 2015/08/11) */
[redacted] Name and Title: Hubert T. C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
Order # XXXXXXX is not in our system. Our order numbers consist of 6 digits rather than 7, also the email...

[redacted]@gmail.com was never registered as a customer on our site. We have no record of this order. Please double check your content and get back to us. If you are indeed our customer, we are more than willing to work with you to rectify the situation.
Please provide us with the following information:
1. Name on order
2. 6 digit order number
3 E-mail used to check out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,
 
A chargeback was filed for this order, therefore my accounting team is working with the customers CC team to issue a full refund.

I ordered a trailer hitch for my 2002 cadillac eldorado 40.00 plus shipping what you sent was not a trailer hitch I want my money refunded

Hello,
 
Thank you for reaching out to us. A full refund has been issued to your account as of 4/21/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although they finally refunded, it was after 4 phone calls, a dispute filed with my bank and filing a complaint on here. To contradict the business statement that they didn't show it in there system, each time I called the rep acknowledged the order and said it showed cancelled. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/11/13) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience. A FULL refund for your shipping charges has been sent to your account...

as of yesterday. Please allow up to 72 hours for the funds to reach your account. This issue has come to our attention when you initially emailed us, it seems that our website double charged you for shipping. The issue has been resolved, we sincerely apologize for your experience with us.