Autumn Air Heating & Cooling

We received phenomenal service from Autumn Air! More importantly, we received honest service. The techs who came out to my home were very professional and kind. I would definitly recommend Autumn Air for any of your cooling and heating needs!

We have used Autumn Air for years now and have no complaints. They do our maintenance and have never had any issues.

Autumn Air installed an account unit for me and I was totally satisfied with their work. They were very professional and did it in a very timely manner. The cost was better than other estimates I received. I would not hesitate in recommending them. Excellent job.

I have used autumn air a few times now and I have nothing but good things to say. The most recent one I was out of town when my wife called and said the AC was running but wasn't cooling the house.After making a call the representative Jason was at our door in no time. He was very polite and honest, within minutes he knew what the problem was and had it fixed. Giving me peace of mind knowing that my wife and newborn were taken care of. Autumn air has exceptional customer service and the only AC business ill referred to my friends and family .

Josh and his crew are very educated, very respectful. I have been a client for years. I refer Autumn Air when I can. Great service and great pricing.

Beyond grateful with Autumn Air!!! It is the worst feeling to have your AC breakdown in the middle of summer in AZ and have no clue where to begin to look for professional help. Autumn Air was extremely easy and convenient to book, and the tech was at my house in less than an hour from my call. Once my tech Carl arrived at my home, he went straight to work on my AC unit and had everything repaired in less than 30 min. He patiently took the time to answer all of my questions and explained everything thoroughly. He was very knowledgable and explained what the problem was and even gave me a few suggestions on how to improve the performance of my AC unit. Even the owner Josh took his time to assure that the service went great. The entire experience with Autumn Air was perfect and very reassuring that I had made the right choice.

I spoke with Ms. [redacted] yesterday after my PMA co-ordinator Jennie could not seem to give her an answer that was acceptable, the conversation started off fine, however quickly it escalated as she began screaming and cursing in the phone, I politely let her continue so she could get her...

complete story out, it went from good to bad when she refused to accept the terms of her contract.    As a consumer I understand how Ms. [redacted] feels. I was not able to talk to my technician prior to our conversation, as a business owner when someone starts accusing your company of lying to them or deceiving them, you tend to take it personal. In 13 years I have never had a customer completely lose control and call me a "mother*fer" and she would see me in court.    After we disconnected I sat there in awe of what just transpired. I called my technician immediately to find out his side, he reported to me that he indeed told her, of her fan motor and her compressor, she stated the price was too much and had a friend that could do it cheaper, but to give her a quote on the compressor. He had stated to her it was pulling high map draws and that coupled with a bad fan motor, which was obvious because it was not moving, he recommended a new unit as well, due to the age and dependability of her current system. Ms. [redacted] then had a friend replace her motor.    After speaking with my technician, I had my PMA Co-ordinator Jennie, call Ms. [redacted] and ultimately left her a message,(which she never called back) our original intentions was to let Ms. [redacted] regain her composure and take a day or two to allow another attempt at solving her problem.   As discussed with her on the phone before she became erratical, the initial investment was $550 or $22.92 per month, upon signing with our company we waived the original tune-up fee of $54.95 and a capacitor we had to change out at $131.40... both of these items were performed at no charge with her signing up on the agreement, on the contract it states , where she signed, in the event she cancelled, the refund would be the original amount ($550) less $186.35, for services performed that day. We next serviced her home on 6/10/2015.... we performed routine maintenance and two coil cleanings, which were waived directly related to having a maintenance agreement in effect, the cost of those services as indicated on her invoice was $319.95. While there she purchased two other maintenance items at a 20% discount. The discount of the invoice came to, $73.57. Not even considering the service call on 07/26/2015 in which she sent us away in leui of using her friend, we have given discounts and services totaling $579.87 plus the ten months of use @ $22.92 = 229.20 = $809.07.   I don't understand the reasoning behind expecting $330 for a refund, unless Ms. [redacted] is assigning zero value to the original maintenance and capacitor on the contract dating 10/21/14, or the work done on 6/10/15. I would have gotten to explain this had she not tried to power ballad over me, during our "conversation". She kept insisting that she didn't want to cancel her agreement that we were forcing her to by being dishonest. At this point, the customer would owe us money to cancel her agreement, I am more that willing to let her cancel and owe us no further money. I just want her to find a contractor that is willing to work with her financial situation that she feels comfortable with. I wish she would have given us the opportunity to speak as adults and explain in full detail the contract, however she resorted to swear and demeaning me on the phone, and I don't wish to continue a relationship like that.

There customer service was great and very helpful. The tech who helped me was great and friendly I highly appreciate this company and will recommend them to friends and family

I called Autumn Air to get a quote on a new air conditioner, to help a family member. They were extremely responsive and worked quickly to get to the house and provide a quote. It was a great experience and I felt they tailored the service specifically to my needs.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Had these guys come out to the house because my master bedroom was really hot. Their tech came out and he already had an idea what was going on. He went into the attic and looked at the blower and found that the duct had a leak, and fixed it. While he was there he also checked all the other room to make sure they were all getting efficient air. Great tech and great customer service. Thank you

I've been a repeat customer for several years and don't plan to change. The representatives are very skilled and professional doing what is necessary with fair pricing.

Tim

I called in to get some information about my unit. [redacted] was very helpful and knowledgeable about my problem. Thank you Autumn Air you guys are the best.

Awesome people. Quick, friendly, honest. I would definitely recommend them.

Excellent customer service! These guys saved me from being hassled by shady home warranty contractors! Can't put a price on peace of mind!

I needed Autumn Air late in the afternoon yesterday. Not expecting service until the following day, I was surprised and enthused that they could accommodate my needs with-in the hour. The tech preformed my service with efficiency and speed, was very polite, and answered all of my questions. Thank you Autumn Air for great service!!!

Very courtious and knowledgeable. Arrived on time and when the diag was done the tech explained it so we would understand things and gave us options.

Very honest, punctual, reliable and trustworthy service. I will be using Autumn Air for all my air conditioning and heating needs. They won't leave until you are satisfied with the work.

A+++

Extremely helpful technicians, very knowledgable and friendly. Worked quickly to fix my issue. Would recommend them to everyone!

Late even I had an issue with my Home A/C not working. I called Autumn Air. After talking on the phone for 5 minutes they were able to diagnosis the problem. With in an hour after placing the phone call my A/C unit is now working. The problem was exactly what they thought it was. We me giving them the model of the outside unit, they made sure they brought replacement parts. Highly Recommend them for any Air or Heating problems. Hope I never have another issue but if I do they are the go to guys.