Autumn Air Heating & Cooling

Jeff was very courteous and informative. It is hard to find good help and when you do they should be complimented. I really appreciate the good help he provided and will recommend him to others.

Recently moved to a different house...tech came out on time, inspected my unit, was able to address and fix the issue on the same trip...definitely professional and polite.

Very fast response times and great people. Would definitely recommend them to family and friends.

Great service and customer service. Quick response and quality work with a great price.

Like I initially stated, I am deeply saddened by the terrible act of receiving an unwanted phone call, however, for me to remove a name and or number out of my data base, it actually has to exist there. This is why I was wondering if perhaps there was another number I could research, and if not, I am asking this matter be closed, as this is not a phone call our firm has made. It is not uncommon, for people when making phone calls, unfortunately to announce themselves as a competitor when they sense they have done something wrong, unfortunately its not ethical nor something we would ever condone, however it is reality, I also know of ways in which I or anyone for that matter could make your number appear on their caller id, I can easily produce this, and can do so at whatever date and time I wish to display. I really would hope you would consider removing your complaint, and understand it is not in our best interest to have you upset, however I would hope you could understand this call did not come from our firm. By doing so I would be more than happy to offer you a tune-up provided at no charge to show you how our firm operates and to restore your faith in our industry.Joshua

Autumn Air has responded everytime the homeowner has called us, when they had made us aware of damage, we reviewed the submitted pictures, and like any good contractor we contacted our insurance company so they could also access the situation, and determine fault, and if found to be responsible they...

would repair it and make the homeowners whole. The contract states we would connect to existing pvc drain line, the homes drain line is run in the walls and can not be simply replaced, while waiting to hear back from the insurance company we decided to dispatch a tech at no charge and place a drain float safety switch on at no charge after the homeowner declined it, just so they would have a safety in place. The length of time the adjuster and insurance company dealt with the claim was just a matter of days, not weeks.... they ultimately determined it was NOT a fault of Autumn Air, and the amount of damage did not occur in the amount of time in which was claimed, they are issuing a letter of denial, and should arrive shortly. It is unfortunate that when you do everything right, that it is still not good enough.... Invoice indicates reconnecting to existing drain line, drain line is original with home, customer calls with concern, we come immediately, we submit to insurance, insurance gives customer answer they do not agree with, home owner screams and yells at insurance adjuster (C[redacted], he confirms this to me on the phone and appears very distraught).... Homeowner calls office and threatens this very action. Autumn Air has done everything within its power to insure the matter was dealt with immediately, that the situation was addressed, the damage was deemed not a fault of our company. Autumn Air considers this matter closed beyond our control.

This company is very honest and when they say there guy will be there he is there.I am so glad to have a great company that stands behind there work,I would recommend Autumn Air to the world....ThankYou for always taking care of our needs.All the employees are so very caring and courteous, and the owner Josh Nepa is the best .

Awesome company to deal with, quick response, very knowledgable and did a great job explaining the issue in a manner that anyone could comprehend.

We called Autumn Air to come and service our house. We were told to get the new vents that give us more air flow and lower our electric bills, plus rebates from APS. The service tech was informative and professional. I will be calling them again in the future for my air conditioning needs. Thank you Autumn Air

Dottie M[redacted]

I strongly recommend, very quick service and very friendly customer service not to mention very reasonable prices

It was a great experience working with Autumn Air. Thank You

Autumn has a very professional staff and technician's as well.

Josh Nepa the owner, has always been only a phone call away when I have had issues with my AC system. His office staff has also always been fantastic at getting me an appointment when I was in need.

Can't get any better than Autumn Air, my A/C went out on a sunday in the middle of the summer and they quickly came out within the hour and had my unit up and running. Will recommend to any of my friends

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Business' response contains untrue information.  1. It was the business that continually interrupted me during the 'conversation'.  I was never allowed to fully explain why I felt I was NOT cancelling the agreement per the terms of agreement, but rather it was the business and their faulty diagnoses of the AC issue, thus trying to charge me $2,300 for a compressor I didn't need as being the reason to terminate, not cancel, the agreement. Had the business not lied I would not have wanted to terminate the agreement. Due to their lying their cancellation policy is void.  Only if I wanted to cancel at no fault of the business should the cancellation policy apply. Since when does a business get to lie and cheat their customer and then the customer has to follow their policy? What about my policy?  2. The fan motor in the unit WAS spinning and working, it was only making a loud noise. Cold air continued to blow in the house, thus the fan was working, but making a loud noise.  Here again the business is lying. 3. The discounts and service prices the business sites in their response are their opinion of such price/cost.  I looked up the cost of such equipment and they sell for much less. Example: A compressor for my unit sells for $580 to $780, this would mean the business was charging me $1,520 to install. The web states it should only take between 2 & 4 hours to install - includes all the other steps necessary for a full compressor install. 4. Obviously the business' intent during the 'conversation' was to frustrate me to the point of hanging up on them.  He is very good at interrupting and treating his customers so horribly that they can't take it any more.  I repeatedly had to raise my voice over his interruptions stating, "Please let me finish", "You didn't let me finish", "You keep interrupting me and not letting me finish", etc.  It was extremely frustrating to the point I had to threaten court action at which he proclaimed, "I have been taken to court 16 time (or there about) and have won every time and always will." Think to yourself, if this business has been taken to court multiple times what is it they do to their customers that cause the customer to take the time and money to take them to court.  Don't do business with Autumn Air or you may find yourself sold something you don't need, never receive the full value for your money, and so frustrated you'd rather throw your hard earned money away than to ever speak to them again.  At this point I never want to hear from this company again.

Regards,

I have been a customer of Autumn Air since 2009 and have always been treated like family by the technicians, office staff, as well as the owner. I have always been given a fair price and service has been done promptly. back in 2012, our downstairs A/C went out during the summer and it was back up and running within a day. The part that failed was a pain to obtain but the folks at Autumn Air worked diligently to get the part in fast

Our air conditioner went out during the heat of summer. Josh and his team quickly diagnosed the problem with my AC and ensured my family was taken care of. This company is not only trustworthy, but has a high quality of work. You won't go wrong with Autumn Air

This review is to inform others of the good service we received from Jeff and Chris on 03-10-2016. We had attended the Home Show the week before we met Jeff. He explained the home assessment you all do through APS that could possibly lower our electric bills. We took him up on this offer and couldn't be more pleased that we met him. He and Chris arrived on time, explained the procedure they were going to do and gave us suggestions that could help our air flow in the future at no cost to us. They were honest, professional and very informative. We were thrilled with them and Autumn Air, and will do business with them in the future. Just wanted to let everyone know, they have good people working for them. That is hard to find these days. Thanks again.

Such an amazing company reasonable pricing, fun and friendly staff. They are very fast and do an amazing job. Highly recommended wouldn't go any where else give them a call for any of your ac needs

I have used the service of Autumn Air for many years, and found them to be a Great company to do business with, they are honest, reliable and fairly priced. they don't try to sell you something you don't need and I noticed (by the emblem on one of there employees shirts) that they are Nate certified one of the highest standards in the havc industry.

Autumn Air is a wonderful company! My Technician, James, called me 1 hour prior to his arrival, he was on time, friendly and worked his butt off! He worked for several hours in my attic and as he worked he would explain to me what he was doing. What I really liked is that he took pictures with his phone before and after and thoroughly explained everything he did. He also gave me pointers on how to reduce my electric bill. He was very clean and said good bye to me and my kids when he left (he even joked about the Easter Bunny with them). James is a great technician and I could not be more impressed with this company and would whole heartedly recommend them to everyone!