Autumn Air Heating & Cooling

I have been a customer of Autumn Air since 2009 and have always been treated like family by the technicians, office staff, as well as the owner. I have always been given a fair price and service has been done promptly. back in 2012, our downstairs A/C went out during the summer and it was back up and running within a day. The part that failed was a pain to obtain but the folks at Autumn Air worked diligently to get the part in fast

Such an amazing company reasonable pricing, fun and friendly staff. They are very fast and do an amazing job. Highly recommended wouldn't go any where else give them a call for any of your ac needs

Review: I called Autumn Air to do general check up on my AC on 05/15/13. Autumn Air Technician came out on 5/16/13 to check my units. The Technician told me that I was low on Freon and I might have a leak. The Technician said I needed a leak test and motor replace but I need to call the office for pricing. The Technician left and I call the office and we were able to negotiate the price for $1107.59 for parts and insurance for two years. The technician came back the next day 5/17/13 and put in the chemical to check for leak and replace the motor three different times before they got it right. On Monday 5/20/13, Autumn Air send different Technician out due to the old Technician got bitten by a dog. The new Technician that came out, told me he found a leak and a will cost $1800.00 to repair it. I asked the Tech about my Freon and the Tech said I didn't needed Freon because my Freon was full. Immediately I told the Tech he wasn't telling the truth. Three Different Technician came out from the same company and gave me different story. The other Technician that came out last year 6/12 told me my Freon was low and I gave him $80.00 cash for it . Just to find out last week that the was fired because he were stealing from customer. This Company is a Ripped Off.Desired Settlement: I need my money refunded to my Credit Card and my Debit Card and return my old Motor.

Business

Response:

My technician called me on my cell phone around 5pm on this evening and advised me that he just had his finger bitten off by a dog while at Mr. [redacted] house doing a repair. ( He went to the hospital after completing the repair, and had to go through amputation and physical therapy) It disturbs me that Mr. [redacted] even just barely mentioned the event as a "dog bite". My technician was profusely bleeding and continued to work to ensure Mr. [redacted] had cold air, even over his own horrific accident. I arrived within 30 minutes with my wife and helped get the unit repaired. In fact my technician worked for over 2 hours after having the neighbors dog rip his fingertip off. The 1st motor he put on was the wrong size, I noticed that immediately upon arrival, I just shook it off, only imagining what he was going through at the time, I didn't expect him to be in the right frame of mind. I replaced it with the correct motor, only that motor was bad out of the box. I got another motor out of my truck and put the final one in. That night Mr. [redacted] explained to my wife and I that he paid a tech $80 last year for a repair that would have normally cost a couple hundred.(In cash with no mention on the receipt, he offered my technician a side job, where the two of them obviously defrauded my company) The previous tech was not fired for acts of dishonesty, that is another fabrication on behalf of Mr [redacted]. Also Mr. [redacted] called after our technician 1st diagnosed his system in attempt to get the price lower, which we indeed worked with him. The fact of the matter is, Mr. [redacted] is the type of individual who tries to cut corners, conveniently forget pertinent details, and wiggle out of paying for services. We went ahead and refunded the homeowner the following day for a maintenance agreement. He was given a full refund, I will not give back any more money , considering that all work contracted to be performed has been performed. We have gone over an above our call of duty, and there is pending litigation from our employee and Mr. [redacted] neighbor, and depending on circumstances, may include Mr. [redacted] himself for negligence. So in a nutshell, we will not be offering any additional refunds to Mr. [redacted], he has already received a large portion refunded and has accepted that as payment in full.

President/ C.E

.O.

Autumn Air Heating & Cooling

Awesome company! Had no issues whatsoever!

A few weeks ago during our unseasonable heat, I was forced to turn on the AC only to find that one of the units would not cool. With the threat of these 12 year old units nearing life's end, I feared the worst and expect to pay a premium. I get a couple estimates for this AC Heart Attack fix only to find myself nearly having one myself. A couple friends suggested I get a quote from who they swear by, Autumn Air. Thankfully I did. Being naïve in the world of AC repair, the thought of being oversold, unnecessarily upsold and ripped off is my biggest fear. We all want that family/friend in the business to help protect us from that. With these guys, that's what you get. They came in, new what needed to be done and where disappointed in the unnecessary charges the other estimates stated. The owner Josh was involved and actually helped find a more cost effective means to handle my repair. That never happens in this money hungry world. Selfish with my time, I DO NOT take the time to write reviews. In my 47 years of life, I felt this was worth passing on so others could feel as honestly protected as I do with this company.

I always receive prompt service from knowledgeable tech when I call Autumn Air.

I strongly recommend, very quick service and very friendly customer service not to mention very reasonable prices

We called Autumn Air to come and service our house. We were told to get the new vents that give us more air flow and lower our electric bills, plus rebates from APS. The service tech was informative and professional. I will be calling them again in the future for my air conditioning needs. Thank you Autumn Air

Dottie M[redacted]

I made the first contact with this company through a Groupon deal, and that was one of my worst decisions. First, do not engage in their 1-year contract. You have to pay the penalty if you want to cancel it. The mechanic didn't explain at all. In fact, he told me we can cancel the contract whenever we want. They are more likely a salesman, not a good one. They couldn't fix the AC, but we fixed it by ourselves. The owner seems to have the same integrity level, not too much at all. With the contract, they may suggest you cheaper price for the parts and the service. If you want to pay $150 for less than $15 part, you can go ahead with them. If you want to be suggested $600 for less than $150 part, you can go ahead with them. Basically, they will cheat on the price of the parts, and say that is cheap price you can get for some parts due to the contract. I complained the poor service I got to the owner and the dishonesty of the mechanics. He told me those are the most honest men he has ever met. You can guess the level of the company's morality. I was finally able to cancel the contract after losing the deposit, the service fee which I never got, and the parts which I paid %400 more than it should be, and the monthly service contract fee. Now you know what they are good at finally. They are good at sucking money. Oh, last, do not fall for the Revdex.com A+ stuff. The owner loves to use it against complaints rather than taking care of them. I always think fixing AC needs not only good but honest mechanics just like fixing my cars. Otherwise, I got into more trouble than before like with this company. So, if you have a problem with your AC, try to find and test another one, not this one since I tested this and turned out to be the worst one I can hope for. Or try to fix yourself if it is a mechanical problem since their mechanics may not be much better than you anyway.

We recently found that we needed to replace both of our AC units. This was due to the age of our existing units and we simply could no longer keep them running. We have maintained service contracts with Autumn Air for many years so we followed up with our service tech who provided us with a great deal of information on unit replacement, current standards, and cost. The owner of Autumn Air, ([redacted]), worked with our schedule and time constraints to ensure that the installation team had all of the information they needed ahead of time to get the job done right the first time. The install went very well and we were provided with all of the information we needed to understand our new AC unit’s as well as the paperwork we needed to submit to our utility company for the current rebate program. The entire Autumn Air team worked with us from the start to ensure that we understood the entire process and they have provided us with peace of mind for the future. To [redacted] and the entire Autumn Air team we offer our sincerest thanks.

Hands down the best in customer service! I first had Autumn Air service my store, [redacted] in Phoenix because the air conditioning wasn't cooling the store enough for the customers on a 108 degree day. Most places you call would have told me forget it we are booked solid but Josh the owner knew how important it was to seat my customer through lunch. He came out to service the call himself. Fixed the problem in no time and even sent one of his guys out again later that afternoon to make sure everything was working to his liking. I've also used him for my personal home air conditioning needs as well. Again great personal customer service from a guy who knows what people need. Thanks Josh for caring!

Review: I contacted Autumn Air to give me an estimate on replacing an air conditioner. I do not live in AZ, therefore I was getting estimates long distance (out of state). I already had 4 estimates for air conditioner replacement with programmable thermostats. (The other quotes are as follows - in case Autumn Air thinks I am making them up: [redacted]- 14 seer a/c system- warranty 5 year parts & compressor 1 year labor -Total= $2,970.00: [redacted]- 13 seer a/c system- warranty 10year parts & compressor 1 year labor - Total= $3,300: [redacted]- 13 seer heat pump system- warranty 10year parts & compressor 1 yr. labor - Total= $3,490: [redacted]- 13 seer a/c heat pump system- warranty 10year parts & compressor 1yr.labor - Total= $4,600. "No extra cost to these prices. Includes a programmable Honeywell Thermostat PRO 6000".) The first quote from Autumn Air was approximately $6000.00 - I responded that there was no way that I could afford that. The technician got on the phone to his manager and came back to me with an estimate of $3900.00 for "last year's model that had a scratch on the top." Even though the estimate was higher ($1000) than a similar unit that I had already priced - I THOUGHT (because of my research and the Revdex.com A+ rating) that it would be worth it if I could rest easy about the "honesty" of the company. The sales person was my "best friend" while he was trying to sell me the unit - he gave me his cell phone # and told me to call with any questions/concerns. Because I was not there locally, I did not have a copy of the contract before the installation was scheduled or started/completed. The next day (before installation) I realized I did not ask about the programmable thermostat (as had been quoted in all of my comparisons): I called the sales person and asked specifically if the price included a PROGRAMMABLE thermostat? The sales person called me back and said it did.

The day of the installation, I called to check on how things were going and asked if the thermostat had been installed? There was a new thermostat, but it was not programmable. I was assured that the technician had just pulled the wrong one and the sales person could pull the right one and come and install it. During this process of installation, I had already been called to give my credit card before the installation was even complete or the technician was off the roof - I know now that I should not have completed the sale until I had in writing what would be done - but I trusted the sales person/company. I called the sales person to have him change out the thermostat. He no longer was helpful: he responded that he had done all kinds of things for me (got me a great price and a free service agreement?) and that I had never asked for a programmable thermostat. His quote was "I do this for a living and I know what you asked for"? He wrote me off and instructed me to call his manager, but would not give me name or phone number. I called the main Autumn Air phone number and left a message (this was a Friday).

The following Monday, I waited to hear something from Autumn Air: I waited until noon and heard nothing. I called again and explain what had happen - and was told the owner would call me the following morning (Tuesday). Again I heard nothing. On Wednesday, I waited until 11:00am and called again. I was told that the owner would call me when he got off the phone. The owner finally called - when I started to explain why I had contacted him, he stated he "already knew all about my situation." This is a curious statement to make - I guess the customer perspective doesn't need to be heard. He proceed to tell me how the sales person had made a mistake on how my job was priced, and how he had lost money, and how there was know way that he would replace the thermostat. He stated that the contract was written without the programmable thermostat and "that is what contracts are for". He also told me that he is a "very important businessman" and didn't have time to deal with me.

I am very disappointed that my perspective was not even taken into consideration. I really feel that I was taken advantage of because I was not physically there.Desired Settlement: Install the programmable thermostat as was verbally agreed upon.

Business

Response:

Ms. [redacted],

I have done exactly as my contract states, we put in the unit we

promised and the thermostat listed on the agreement. I will make a

concession to put in your requested thermostat, if you agree to

take down the libel, posted in various forms on the internet. Let

me be clear, we never contracted to put in a Programmable t-stat,

nor would it make sense to put one in since according to your son

someone is always home. The ball is in your court. I have

contacted my attorney in regards to your report on "ripoff report"

and other public forms such as this Revdex.com.. I am prepared to follow

through with a suit, this could have been easily avoided if you or

your son actually read your contract. The contract was sent to you

before the unit was installed via cellphone message from [redacted],

and also confirmed you received it during our recorded phone call

yesterday. Your son also has it in his possession since day one. I

will wait your response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Re: Reply to Autumn Air response (see below)

First off I am a native Arizonian and I know how important it is to have A/C at the snap of a finger. My family got caught in a bind where we needed immediate service and Autumn Air heating and cooling came to the rescue on short notice. And provided class A customer service along with urgentcy to get my family some A/C. They have professional and knowledgeable techs that do the job right the first time. They even fixed a few minor problems they had seen from previous A/C companies at no expense. This is good o'l fashion customer service at its best, the owner Josh N[redacted] even called me a few times after they services our A/C to make sure things were running smoothly for my family. I am a customer for life I highly recommend Autumm Air Heating and Cooling to anyone who values customer service and quality you can feel. Thanks again Autumm Air.

I called Autumn Air to get a quote on a new air conditioner, to help a family member. They were extremely responsive and worked quickly to get to the house and provide a quote. It was a great experience and I felt they tailored the service specifically to my needs.