Avangate, Inc.

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear [redacted],
I am sorry for your inconvenience.
Please note that Avangate does not sell any products. Our company manages the eStore for various Software and Online Services companies, including Iobit, ensuring secure online...

payments for their customers.
Kindly note the order reference number XXXXXXXX was placed as an auto-renewal of your original license key, as the option remained enabled in the shopping cart, during the ordering process.
The subscription expiration notification has been sent to [redacted]@gmail.com by Avangate on May 26, 2015, 7 days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewal. Unfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address.
Since we solely process payments on behalf of IObit, we cannot issue refunds for the products sold by them, without their authorization. As such, all refund requests must be submitted directly to the vendor, via their support center.
To settle this matter, I have cancelled your renewal order and issued a refund for the full amount of 19.99USD. The funds should be available in your Visa balance within the next 2-5 business days. Unfortunately, we cannot issue a refund for a subscription paid for more than 12 months ago. Rest assured your Iobit subscription has been fully disabled and there will be no further charges, nor e-mails sent regarding it.
Best regards,
[redacted].
Avangate Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response indicated that the company did not actually review my complaint, as I indicated that the reason I was unable to view the forewarning of the automatic subscription renewal via email was due to the company's product having ruined the operation of my computer. If the computer no longer functions one cannot check email. However I am grateful that the refund has gone through. The company did fail to respond to my request to refund the original subscription fee and they also refused to assume responsibility for their product damaging irrevocably the operation of my computer. In addition, it is of no interest to a customer whether a company hires out an outside source to actually sell their product; this is a matter to be resolved by the two companies internally and not at the expense of a customer going through additinal hoops to procure a refund.

Initial Business Response /* (1000, 6, 2015/06/24) */
Hello, [redacted].
I am sorry to hear about this.
The minimum transfer amount for a monthly invoice is 150 USD as per http://www.avangate.com/pricing/. Your previous month's invoice was 132.94 USD.
In case you need further...

information about the details of your contract, you can always contact [redacted]@avangate.com and our Sales department will contact you right away.
Sincerely,
The Avangate Support Team
Initial Consumer Rebuttal /* (3000, 8, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reply you received from Avangate is false and I can document this if you allow me to upload additional files. My account record on Avangate's website (screenshot available) shows that it processed 7 transactions for my company, for a total of $371.91 now owed to me. Because the amount sold in each month after the first was less than the minimum, they simply never made a payment, although the cumulative total (by Avangate's own accounting was always $150 or greater. But all this is moot, because I have closed the account and all outstanding monies owed must be paid. Avangate has all ready agreed to this, in writing (copy of document available), but it has yet to actually close the account or tender the amount owed. I'm afraid there is no "middle ground" under U.S. or International law. Avangate must pay its vendors, like everyone else. Imagine if MasterCard or Visa decided to stop paying merchants. They would be facing action by the Attorney General's Office in your state, as well as the FBI's cybercrime task force just as Avangate is now.
Final Business Response /* (4000, 10, 2015/06/27) */
Hello, [redacted].
Thank you for getting back to us.
I have checked with our Financial department and it appears that you have been sent the entire amount on Friday, June 26th. They also sent you a details e-mail about this.
Sincerely,
[redacted] R.
Final Consumer Response /* (2000, 18, 2015/07/09) */
This is to inform you that Avangate has paid in full in full and removed my account from its web site.

Initial Business Response /* (1000, 5, 2015/04/23) */
Dear [redacted],
I am sorry to hear about this problem.
Avangate manages the eStores for various Software / Online Services companies providing secure online payments for their customers. Our assistance is limited to addressing inquiries...

related to payment processing. We do not manufacture any products. Please note also that we do not initiate phone calls to advertise or sell any products.
Support for any issues other is provided by the software / service provider (iYogi.com). This includes: download, registration, installation, pricing (sales discounts), product details and full technical support for the purchased software.
We understand that this is unpleasant situation and in order to settle this matter we have canceled the transaction that was processed by us and processed a full refund ( $ 49.99) for you . The money will be returned to your account within the next couple of business days.
Kind regards,
[redacted] R
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were two transactions from the same vendor we are expecting refund for. One for $49.99 referenced above and one for $149.99.
Final Business Response /* (4000, 10, 2015/04/28) */
Dear [redacted],
Kindly note that Avangate and www.iYogi.com are simply partners - we handle some of the transactions processed for their products and offer payment related assistance to their customers. We are not the same company and do not have access to all of their records.
Given the fact Avangate has only processed the order reference number XXXXXXXX, for the amount of 49.99 USD, we cannot issue a refund for the other transactions. For this charge, a refund has already been issued on XXXX-XX-XX, and the funds should already be available in your Visa balance.
Regarding the other charges, you may either contact the company processing the payments (their information should appear on your bank statement), or you can reach iYogi at:
Support URL: http://www.iYogi.com/
Support Email: [redacted]@iyogi.com
Support Phone: X-XXX-XXX-XXXX
Best regards,
[redacted] C.
Avangate Customer Support
Final Consumer Response /* (2000, 12, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All refunds have been received

Initial Business Response /* (1000, 5, 2015/03/27) */
Dear [redacted],
I am sorry for your inconvenience.
Please be aware that Avangate solely manages the eStore for www.supportsquare.net. We do not manufacture, sell, nor offer any technical support for the products/services offered on...

their website.
I have forwarded your feedback on the matter accordingly and also proceeded with cancelling the two orders of 599 USD and 299 USD, and the full amount will be returned to your MasterCard within the next couple of days.
Should you need any further information or support concerning your request, please do not hesitate in contacting out 24/7 Customer Support at:
http://www.avangate.com/contact-us/
Best regards,
[redacted] C.
Avangate Customer Support

Initial Business Response /* (1000, 5, 2014/06/11) */
Dear [redacted],
I am sorry to hear about this situation.
Avangate does not manufacture any products. We manage the eStores for various Software and SaaS companies providing secure online payments to their customers.
You have...

purchased a service from one of our Partenrs, Techliveconnect.com, on XXXX-XX-XX. They do offer technical support for various hardware items.
Your order was refunded on June 10th. The 299.99 USD have been returned to you MasterCard. Please allow a couple of business days for your bank to process the transfer.
Sincerely,
[redacted] R
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2014/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my payment back from them. Thank you.

Initial Business Response /* (1000, 9, 2015/01/05) */
Dear [redacted],
Avangate solely manages the eStore for RetinaX.com, processing their online payments. We do not manufacture any products.
In order to settle this matter, I have refunded your order and the funds should be available in...

your PayPal account within 24 hours. The confirmation number is 8PYXXXXXJXXXXXXXX.
Sincerely,
[redacted] R.
Shopper Support Manager
Initial Consumer Rebuttal /* (2000, 11, 2015/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/22) */
Dear [redacted],
Please accept our sincerest apologies for this inconvenience.
Please know that Avangate only manages the eStore for various software providers and online merchants, processing the online payments of their customers in a...

secure environment. We do not manufacture any products nor sell any services. One of our partners is http://www.tweakbit.com, the provider of your product.
We have canceled your order, XXXXXXXX , and a full refund of 29.95 USD will be issued back to your account in the next couple of business days.
Kind regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
Hi, [redacted].
I am so sorry to hear about this.
By way of background, Avangate provides a digital commerce platform for Software and Online Services companies.
Our records show that you have purchased a technical support...

subscription from http://www.helpdesknational.com. A refund for this transaction was processed on XXXX-XX-XX. Please allow 2 business days tops for the money to reach your account.
We will also investigate with HelpDeskNational the secondary part of your complaint: the fact that the agent contacting you represented himself/herself as coming from Geek Squad.
Sincerely,
[redacted] R.
Avangate Support

Initial Business Response /* (1000, 5, 2015/02/06) */
Dear [redacted],
I am sorry for your inconvenience.
Avangate solely manages the eStore for www.iolo.com. We do not manufacture, sell, nor offer any technical support for the products offered on their website.
Kindly note that the...

amount of 39.95 USD has been deducted as the option to have the license automatically renewed remained enabled when the software license was first purchased. A subscription expiration notification has been sent to [redacted]@gmail.com by Avangate, on Jan 27, XXXX XX:XX, 7 days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewal.
Unfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address.
The refund for this charge has been approved on Feb 04, 2015, after calling our Customer Support line and you should see it in your account balance in the next couple of days.
For your convenience, I have turned off the notifications for this software and also ensured no further charges will apply.
Have a lovely day,
[redacted] C.
Avangate Customer Support

Initial Business Response /* (1000, 5, 2016/04/01) */
Dear [redacted]
I am really sorry for this inconvenience.
Avangate is a billing company that manages the eStore for various Software and Online Services companies.
We have refunded the order XXXXXXXX for the full amount of 29.95 USD...

and, in a couple of business days, the money should be posted in your account.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded the full amount of the product that was promised before buying the product, it's just ashamed that I had to go through the Revdex.com to get the refund. Thanks Revdex.com.

Initial Business Response /* (1000, 5, 2016/01/13) */
Hello, [redacted].
I am sorry for the delay in receiving your refund.
Please know that we are a billing company and we handle here only the online payment process for various website stores. Most of the merchants are software and...

technical support services providers, such as http://www.techliveplus.com, the company from which you have made the order.
Also, since December 2015 we have discontinued the contract with this company so unfortunately, we do not have updated contact details from them.
We have processed a partial refund for you for 150 USD on January 11, 2016. Please note that it usually takes from 2 - 5 business days for the amount to be posted back on your account.
Have a nice day,
[redacted] C.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did reimburse me the requested amount - 1 year subscription. Thank you.

Initial Business Response /* (1000, 5, 2014/07/18) */
Dear [redacted],
Avangate does not manufacture any products. We manage the eStores for multiple Software and SaaS companies worldwide, providing secure online payments to their customers.
Our records indicate that, on XXXX-XX-XX, you...

have been charged for a renewal of a computer protection software purchased from Stopzilla.com. The order details are:
Order Reference #XXXXXXXX
Website: http://www.stopzilla.com
Amount: 49.95 USD
EMAIL: [redacted]@gmail.com
Product(s): 1 x Shield Deluxe 1pc/1yr Renewal
Order status: Processed and delivered (2014-06-25 19:19:29 GMT+1).
Prior to the automatic renewal, there have been two notifications sent to your Gmail.com address informing you of the upcoming charge and providing instructions on how to opt out of the recurring payments.
On June 29th, we have received a chargeback from your bank informing us of the fact that the transaction was not recognized by you, the card holder. Whenever opening a dispute, the refund process is managed by the bank directly, not by Avangate or the Software Company. Our Financial department will all the details requested by your bank and we are also awaiting the results of their investigation.
In case you need further payment assistance, please contact us using one of the means below:
http://www.avangate.com/contact-us/
Sincerely,
[redacted] R.
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 9, 2014/07/22) */
First of all, thank you for your assisting on this case. I read the e mail from avangate too.I believe this is the case of corporate business abuse doing marketing. I have not original shield virus software for a quite some time, I believe at least more than two years, how they can say they upgraded software without base software program? I remember as I said once there was e mail to me but it was not for response I can make thru e mail. It was 1-800 number that is hard to reach so I gave up since it was wasting time. Maybe in the past I neglected their e mail.but I have more time so I am checking my billing more carefully. I understand your standing that you do not have legal power. Now if they do not charge back the amount, it is not the amount of life and death, I will pursuit through attorney general's office. eventhough they haven't got response from me, I believe it is not legal and proper way doing the business to charge without delivering the product and refusing the refund. they might know their software upgrade was not delivered to my computer. Thanks again for Revdex.com and you.I think there is no compromise thing since they insist they have invoice.Isn't the invoice they can produce if they want? Do they have my signature or permit to use? It is a nonsense. here I felt like I was a liar. But if they do not correct their wrong way of conduct business, I will pursue whatever means I can do. What they did not get a response from me does not mean my permission. More important, no product delivered, no sales period. Thank you. [redacted]
Final Business Response /* (4000, 11, 2014/07/25) */
Hello, [redacted].
Thank you for getting back to us.
Our Financial Department is working with your bank in order to get the dispute closed and the case settled as soon as possible.
As a billing company, we are doing all in our power to get a favorable resolution for you and have the amount returned to your account without further delay.
In order to get more information regarding the status of the dispute and refund, please contact our 24/7 Shopper Support line using one of the means below (phone or message):
http://www.avangate.com/contact-us/
Sincerely,
[redacted] R
Customer Service Manager

Initial Business Response /* (1000, 5, 2016/01/16) */
Dear [redacted] P [redacted],
We are sorry for the all inconvenience caused in this matter.
We have placed the refund on the account and it will show in your account next week.
If you do not see it in your account by Friday, please...

call us at XXX-XXX-XXXX.
Sincerely,
[redacted]

Dear [redacted],
 
Please accept our sincerest apologies for this inconvenience.
Please know that Avangate only manages the eStore for various software providers and online merchants, processing the online payments of their customers in a secure environment. We do not...

manufacture any products nor sell any services. One of our partners is [redacted], the provider of your product.
We have canceled your order, [redacted], and a full refund of 89.95 USD will be issued back to your account in the next couple of business days.
 
Kind regards,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/22) */
Hello, [redacted].
I am sorry to hear about this.
The charge indeed represents a renewal of a yearly subscription to an antivirus from Bitdefender.com purchased in 2013. At the moment of the purchase, you have also enabled the automatic...

renewal for your subscription.
Avangate has sent two renewal notifications to your [redacted]@gmail.com address, on Jul 14, 2014 and on Jul 22, 2014, informing you of the upcoming charge and providing instructions on how to opt out of this renewal. Sadly, since the feature was not disabled, the service was renewed.
Our records show that you have already opened a dispute with your card issuer, dispute which is currently being investigated. Please note that, once a dispute is opened, the refund process is no longer managed by Avangate or Bitdefender, but by the issuing bank directly.
We have stopped the automatic renewal for your account.
In case you need further assistance, please contact our Shopper Support Center:
http://www.avangate.com/contact-us/
Sincerely,
Avangate Support Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive advance notification from Avangate or Bitdefender regarding an automatic renewal. Instead, I received several emails from Bitdefender urging me to renew before my subscription was to expire. I intentionally did not renew. The only email I ever received from Avangate was to let me know that they charged my credit card for an autorenewal I never authorized.
Final Consumer Response /* (4200, 15, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't make a payment through PayPal, so again, you are not being forthright. Again, I did not receive anything from Avangate or Bitdefender indicating my card would be automatically charged prior to being charged. Any person viewing this exchange should take note of these runaround tactics. I simply want my money back and they will not give it to me. They say they can't because there is a dispute open. But there is no dispute. In response to my credit card company's inquiry, they provided a copy of the email that confirmed my initial purchase one year prior to their bogus autorenew, and they sent a copy of the email they sent after the bogus charges. My credit card company closed the dispute. When I called Avangate, I received this same absurd runaround, but in angry broken English. Avangate/Bitdefender knows how to play this game. Consumers would do well to avoid this rude and unscrupulous organization.
Final Business Response /* (4000, 18, 2014/09/22) */
Dear [redacted],
Our Financial Department has sent you an email today to your Gmail.com account regarding your dispute. Once we will receive the confirmation from your bank that the dispute was closed, we will process a refund for the order directly without waiting for the authorization from Bitdefender.
Once the dispute is confirmed as closed, a refund will be issued within 1 business day.
Please let me know if you have received the email and if you need further details about this.
Sincerely,
[redacted] R
Customer Service Manager

Initial Business Response /* (1000, 5, 2016/02/02) */
Hello,
Thank you for contacting us.
We are sorry for trouble you had with this company and product.
The refund was done for the full amount and it should show in your account within a few days.
Sincerely,
[redacted]
Initial...

Consumer Rebuttal /* (2000, 7, 2016/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still feel the public should be forwarned about the practice of this company popping up on their computer and intimidating people that are not very computer savvy.I felt terrible and extremely worried about what they told me would happen if I did'nt let them "help".I also learned of this scam from my cable co. and from AArp magazine.

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear [redacted],
Avangate manages the eStore for www.buyeasyspy.com, the publisher of Easy Spy Pro - Full Version, providing secure online payments to their shoppers. We do no manufacture any products.
We have not received any e-mails or...

calls from you regarding this transaction. I presume that all the communication has been made directly to the Software Publisher.
I have processed a refund for 69.99 USD and the funds will be returned to your PayPal account within the next 2 business days.
Sincerely,
[redacted] R.
Customer Service Manager

Initial Business Response /* (1000, 10, 2015/06/26) */
Dear [redacted],
Please note that Avangate does not sell any products.
Your service was purchased from www.Albion.com.

By way of background, Avangate provides a digital commerce platform for vendors such as Albion Global to...

process credit card and bank card transactions. Avangate terminated its contract with Albion Global on Monday, April 6th. Avangate did this because Albion Global was the recipient of numerous customer complaints and refund requests, the two most recent serious customer complaints coming directly from the offices of the Illinois Attorney General and the Kentucky Attorney General.

It has also come to the attention of Avangate that employees or associates of Albion Global appear to be calling up customers and instructing them to make refund requests to Avangate for Albion Global's services. In some instances, it appears that these employees or associates of Albion Global have also been instructing customers to repurchase their services through an alternate processor other than Avangate.

No calls have been made to our Support Center for this order. In order to discuss the refund, please call us at (XXX) XXX - XXXX - open 24/7.
Thank you.
Sincerely,
[redacted] R.
Avangate Support
Initial Consumer Rebuttal /* (3000, 17, 2015/09/08) */
Have not received any money yet. Please help
Final Business Response /* (4000, 19, 2015/09/14) */
Dear [redacted],
I am sorry to hear about this situation.
Please note that our records indicate that a refund has already been processed for the amount of 249.98 $ on the XXXX-XX-XX with confirmation number XXXXXXXXX . Usually the amount will be showing up on your account balance within 7 business days.
We kindly advise you to also check this with your card issuer.
For any further questions you may have on the matter, feel free to contact us at our 24/7 Customer Support line (XXX) XXX-XXXX (local).
Best regards,
Final Consumer Response /* (4200, 21, 2015/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't received not one penny from Avangate. Which credit card did they use? I used my debit card to pay for this service. I will double check with my bank tomorrow, since they are closed for the weekend. I will let you know either way. Thank you for your help in this matter.

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear [redacted],
I am sorry to hear about this unpleasant situation.
As you already know, Avangate solely processes the payments for www.couponphp.com, as well as various other Software and Online Services companies, providing secure...

online payments to their customers. We do not manufacture, sell, nor offer any technical support for the products offered on their website.
For most of our Partners, whenever we receive a refund request from the customers, we have to send through the information to them directly, to assess the situation. The reason behind it is that the refunds are processed according to the Terms of Service of each manufacturer and their staff must first verify if the request is a valid one and decide upon the best course of action.
You have called our Shopper Support line on XXXX-XX-XX and submitted your request, however, the second day we have received a dispute through PayPal for the amount. Whenever a chargeback is filed, the refund process is stopped on our end as this usually results in debiting our account twice: once for the dispute being open, once for the refund.
As such, you currently have two options: you can either allow PayPal to continue their investigation and decide in favor of or against your claim and manage the refund process, or, you can simply close the dispute and we would be able to issue a refund for the full amount as soon as that happens.

Rest assured I have already forwarded your feedback accordingly and we will follow up on this issue to ensure the vendor is compliant with the better business practices.
Best regards,

[redacted].
Avangate Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
Thank you for your response. Yes I called Avangate's 'Shopper Suppprt' line on 8/6/15 and yes Avangate did receive a PayPal dispute (not a claim I will explain the difference later) against Avangate the following day.
The reason for the dispute is simple; the Avangate 'Shopper Support' representative told me that the refund was pending and I will receive an e-mail no more than 4 hours after that call. Unfortunately, the four hours have long passed [redacted] I have yet to receive an e-mail as promised by Avangate staff. Once this happened, I called back several times and was unable to speak to anyone who seemed to know what they were doing. In that time I did a little research about Avangate and found a lot of bad reviews about mismanagement of transactions as well as similar situations as mine. It was at this time that I wished to seek the assistance of a third party that I trust, PayPal.
As a PayPal vendor myself, I fully understand how the dispute/claim/chargeback process works. When Avangate saw the dispute on PayPal they had the opportunity at that time to contact me and tell me what you just said in this complaint. They could have simply allowed the refund to go through when it was a dispute or even told me that you were processing it on your end when you closed the dispute. They did not. They simply denied the refund and referred me to the seller even though you know very well that the seller has been nonresponsive throughout this whole situation. Once Avangate denied the dispute, I then escalated it to a claim and that is where it stands now.
You mentioned Chargeback; however, it should be noted that it only becomes a Chargeback when you lose the claim and the money is debited from your merchant account directly from PayPal. Again, as a PayPal vendor myself, I know that you can authorize the refund during the dispute as well as the claim phase of the investigation which will prevent the chargeback from occurring.
Since Avangate has previously failed to deliver on a promise that they have made and have been unable to correct this issue in good faith I will not put good faith in you telling me to drop the claim and you will then process the refund. PayPal is involved now only because Avangate has failed to deliver what they said they would and I refuse to close that claim based on this new promise. The best course of action for you is to now simply accept the refund/claim on PayPal to minimize any further delay.
I really hope you do get a hold of the vendor and I hope you can get him to adhere to the Revdex.com practices that you, Avangate, have sworn to follow. It is very clear that the vendor has moved on from this product based on the versioning dates and the fact that his linked in shows he works full time at a marketing firm.
I do not think it's appropriate that you can stamp Revdex.com on your sales pages and then when you are found to be non-compliant you just blame the vendor. As a member of the Revdex.com you are set to a higher standard and that means when a customer refund like this comes along you are to do the right thing.
Best Regards,
[redacted]
Owner
PledgedMedia, LLC
Final Business Response /* (4000, 9, 2015/08/18) */
Hello, [redacted].
I do apologize for this entire process that was, indeed, not entirely hassle-free.
We will launch an internal investigation regarding the business practices of the Vendor, www.couponphp.com.
Regarding your request to receive the paid amount back into the account, please know that we were able to process a full refund for you today. The amount will be visible into your PayPal account in the next 24 hours.
Best regards,
[redacted]
Avangate Support
Final Consumer Response /* (2000, 11, 2015/08/28) */
8-28-15
Sent via email from consumer:
[redacted]
Yes they lost the claim with PayPal and I was issued a refund.
Thank you for the follow up [redacted].

Initial Business Response /* (1000, 5, 2014/10/29) */
Hello, [redacted].
Avangate manages the eStore for Iobit.com, the manufacturer of the IObit Malware Fighter 2 PRO purchased on 11th Oct. 2014. We solely process the payments for them as we do not manufacture any products.
From the issue...

described by you, it is possible that you have not activated the software on your computer. In case you have not received the license code, I have resent it to your SbcGlobal.net email address.
I have also asked our Partner to assist you with using the fully featured product. They should contact you within 24 hours.
Sincerely,
[redacted] R.
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Saying "we just sell it" is like a car dealer saying they won't do warranty work on a car they sell because they didn't make it at their location. If they are going to sell it they need to stand behind it.
Final Business Response /* (4000, 9, 2014/11/04) */
Hello, [redacted].
We do not manufacture or sell any products.
Avangate is a billing company managing the Shopping Cart on various Software and SaaS companies.
As per the information displayed in the Shopping Cart and the registration e-mail received from you, for technical support you need to reach the Software Publisher directly. Avangate can assist you with anything concerning billing and invoicing.
Please check your SBCGlobal.net address as you should have already received a response from them regarding the activation issue.
You can also reach their Support center online and one of their technicians will contact you.
http://www.iobit.com/onlinefeedback.php
Sincerely,
[redacted] R.
Avangate Support
Final Consumer Response /* (4200, 11, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is obvious that the company is good about handling complaints, they don't. I have filed my complaint and they keep going running everything in a circle.
All I can do is tell everyone I know about the company.
I will not reply to anything after this.