Avangate, Inc.

Avangate auto renews the charge for their product without warning. Their products don not perform as expected. Avoid Avangate!

Initial Business Response /* (1000, 5, 2014/07/18) */
Dear [redacted],
Avangate does not manufacture any products. We manage the eStores for multiple Software and SaaS companies worldwide, providing secure online payments to their customers.
Our records indicate that, on XXXX-XX-XX, you...

have purchased a service from one of our Partners, unioptimizer.com. The order is for a technical support subscription for PCs and computer hardware items. The order details are:
Order Reference #XXXXXXXX
Website: http://www.unioptimizer.com
Amount: 167.82 USD
EMAIL: [redacted]@sbcglobal.net
Product(s): 2 x UniOptimizer: 2 Lifetime Licenses + DLL Suite
Order status: Processed and delivered [redacted]
This seems to be a manual order. The IP from which the order was made is [redacted] same as the billing city entered in the ordering form. All the order details have also been emailed to your SbcGlobal.net electronic address within minutes of the purchase.
On May 30th, we have received a dispute from your chargeback from your bank informing us of the fact that the transaction was not recognized by you, the card holder. Whenever opening a dispute, the refund process is managed by the bank directly, not by Avangate or the Software Company. Our Financial department has provided all the details requested by your bank and we are also awaiting the results of their investigation.
In case you need further payment assistance, please contact us using one of the means below:
http://www.avangate.com/contact-us/
Sincerely,
[redacted] R.
Customer Service Manager

Initial Business Response /* (1000, 5, 2014/05/22) */
Dear Mr [redacted],
I am really sorry to hear about this situation.
I have verified our records and it appears that, indeed, you have been billed automatically for a yearly subscription purchased on XXXX-XX-XX from Bitdefender.com. When...

the order was made, the continuous protection has also been enabled. As a consequence, your service was renewed with the following order details:
Order Reference #XXXXXXXX
Website: http://www.bitdefender.com
Amount: 49.95 USD
EMAIL: [redacted]@gmail.com
Product(s): 1 x Bitdefender Antivirus Plus
Order status: Processed and delivered (2014-05-17 06:11:02 GMT+1).
The automatic renewal is listed in the Terms and Conditions to which you have agreed when buying the product. A reminder of the upcoming automatic renewal and instructions on how to opt out of it has also been sent to your Gmail.com address on XXXX-XX-XX.
I understand that there are cases in which the service renewal is no longer needed. As Avangate only manages the eStore for this Software Publisher providing secure online payments to their customers, refunds are approved directly by the Software Publisher. Looking at your order history, I can see that you have contacted our Support Team on May the 21st and you have been provided with the contact details for Bitdefender in order to settle this refund issue. Please let me know if you have not managed to request the refund from them so that I can personally request it on your behalf.
I would also like to assure you that the automatic renewal has been disabled for your account. There will no further recurring payments.
You may reach our 24/7 Support Line by using the details below:
http://www.avangate.com/contact-us/
Sincerely,
[redacted]
Customer Service Manager

Initial Business Response /* (1000, 5, 2015/05/03) */
Dear [redacted],
I am sorry to hear about this inconvenience.
Avangate manages the eStore for various Software and Online Services companies, providing secure online payments to their customers.
Given the high number of...

transactions processed on a daily basis, I was unable to find the charge incurred on your account by the information provided.
I would kindly ask you to provide, if possible, the last 4 digits of the card and the type, to be able to find the transaction, assist in removing it and ensure your information can no longer be used for transactions with us, without your explicit approval.
Should you want to discuss this directly with us, you can reach our 24/7 Customer Support at:
http://www.avangate.com/contact-us/
Best regards,
[redacted].
Avangate Customer Support

Initial Business Response /* (1000, 5, 2015/04/01) */
Dear [redacted],
I am really sorry for your inconvenience.
Avangate does not sell any products. Our company manages the eStore for various Software and SaaS companies, providing secure online payments to their customers.
I have...

cancelled the charge of 4.95 USD and the amount will be returned to your PayPal account within the next couple of days. Kindly note the charge was processed with your information - your name and your PayPal account - and I would recommend at this point changing your passwords ** your accounts (e-mail, PayPal) and checking whether you have any other suspicious charges and also scanning your devices for Malware.
Rest assured your information has been flagged in our system and it will not be used for any further orders.
Best regards,
[redacted] C.
Avangate Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/06/29) */
Dear [redacted],
Please note that Avangate does not sell any products.
Your service was purchased from www.Albion.com.

By way of background, Avangate provides a digital commerce platform for vendors such as Albion Global to...

process credit card and bank card transactions. Avangate terminated its contract with Albion Global on Monday, April 6th. Avangate did this because Albion Global was the recipient of numerous customer complaints and refund requests, the two most recent serious customer complaints coming directly from the offices of the Illinois Attorney General and the Kentucky Attorney General.

It has also come to the attention of Avangate that employees or associates of Albion Global appear to be calling up customers and instructing them to make refund requests to Avangate for Albion Global's services. In some instances, it appears that these employees or associates of Albion Global have also been instructing customers to repurchase their services through an alternate processor other than Avangate.

I could not find records of any calls made by you for this order. In order to discuss the details of refund, please call us at (XXX) XXX - XXXX - open 24/7.
Thank you.
Sincerely,
[redacted] R.
Avangate Support

Initial Business Response /* (1000, 5, 2014/06/11) */
Dear [redacted],
I am sorry to hear about this misunderstanding.
Avangate manages the eStore for Techliveconnect.com the company from which you have purchased the service.
Refunds are authorized directly by the Software Publisher. I...

can see that you have reached our Customer Support center and one of our operators provided you with the contact details for them. However, for your convenience, I have also sent them a refund request on your behalf. Please allow 4 business days for the refund to be processed.
I am confident that the situation will be solved to your advantage. Should you need any further details regarding the refund, you can contact our 24/7 Support Line.
Sincerely,
[redacted]
Customer Service Manager

Initial Business Response /* (1000, 5, 2014/05/05) */
Dear [redacted],
Thank you for contacting Avangate.
Please be advised that our company does not manufacture any products. We manage the eStores for thousands of Software and SaaS companies providing online secure payments to their...

customers.
Our records indicate that, on XXXX-XX-XX, you have made two purchases from one of our Partners - Tech Live Connect Pte Ltd - with the below details:
Order Reference #XXXXXXXX
Website: http://www.techliveconnect.com
Amount: 169.99 USD
EMAIL: [redacted]@yahoo.com
Product(s): 1 x TLC-DriveHQ 1XFixMyPC $169.99
Order status: Processed and delivered (2014-04-29 11:11:10 GMT+1).
Order Reference #XXXXXXXX
Website: http://www.techliveconnect.com
Amount: 49.95 USD
EMAIL: [redacted]@yahoo.com
Product(s): 1 x PC Top Privacy 1 PC 1 YR
Order status: Processed and delivered (2014-04-29 19:29:33 GMT+1).
Both transactions have been refunded at the Vendor's request on XXXX-XX-XX and the amounts have been returned to your VISA card.
In case you need further information regarding the refunds, please contact our 24/7 Support Center using the details below:
http://www.avangate.com/contact-us/
Sincerely,
The Avangate Team
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called repeatedly to complain about the product and was "begged" by a supervisor to give them "30 more minutes" to fix the problem. They logged into my computer at least 5 times. At least. Their INDIA AFFILIATE is who sold and incorrectly did the work. It doesn't matter that I have been refunded....I had to make many threats to get my money back. What irks me the most is this company's INDIA AFFILIATES told me that Dell Computer was incapable of working on my computer, and that only they could. They should get the worse possible rating from the Revdex.com.
Final Business Response /* (4000, 9, 2014/05/07) */
Dear [redacted]
Thank you for contacting us.
As previously mentioned, our company handles the billing for Techliveconnect.com. We sincerely regret the difficulties experienced when using the service.
Nontheless, the order was marked for cancellation within the first 24 hours of your purchase and the refund was processed within 48 hours from the purchase date. The money should already be in your account.
Sincerely,
The Avangate Team
Final Consumer Response /* (4200, 11, 2014/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took 3 days of Avangate's India rep's "begging" methere is no another word for isfor another chance to "remote" into my computer for another change to fix it. After 3 days I demanded my money back...and was told it would take two weeks. I am happy to report that it did not take that long. But "the order was marked for cancellation within the first 24 hours of your purchase and the refund was processed within 48 hours from the purchase date" is complete bogus. 3 days....3 days....after the 2nd day I asked for a refund only to be told they could fix the problem and there was no need for a refund. No one should do business with this company.

Initial Business Response /* (1000, 5, 2014/10/14) */
Dear [redacted],
I am sorry to hear about that the automatic renewal has caused you such an inconvenience.
Avangate manages the eStore for BitDefender.com, the company manufacturing the antivirus. According to our records, when the...

initial order was made (XXXX-XX-XX) you have also enabled the Continuous Protection, a service that automatically extends your antivirus on a yearly basis.
Prior to the renewal date, Avangate has sent you two notifications to your [redacted]@AOL.COM email address (on XXXX-XX-XX and XXXX-XX-XX) informing you of the upcoming charge and offering instructions on how to opt out of it.
I would love to help you in getting the refund from Bitdefender. However, on XXXX-XX-XX we have received a dispute from your bank for this transaction. Whenever you open a chargeback, the refund process is no longer managed by Avangate and BitDefender, but by your issuing bank/card company directly. Were we to process a refund for this transaction whilst the dispute is still open, our account will be debited twice (once for the refund and once by your bank for the dispute).
You may either proceed with the dispute or you may cancel it and we will handle the refund process on your behalf. For further details, you may reach our Billing Support Center at:
http://www.avangate.com/contact-us/
Sincerely,
[redacted] R.
Shopper Support Manager
Avangate Support Team

Initial Business Response /* (1000, 5, 2015/04/23) */
Dear [redacted],
I am sorry to hear about this unpleasant situation.
Avangate manages the eStore for Bitdefender.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppers. We do...

not manufacture any products.
The charge of $ 79.95 has been applied indeed as an automatic renewal of the license originally bought on XXXX-XX-XX, as the option remained enabled during the ordering process on Bitdefender.com. The automatic renewal is stated in the shopping card, right before the "Confirm Order" button, as:
"Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable tax. You will be notified by email about renewal prior to the expiration of your subscription. Without taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today."
Below it, there is the option of disabling this feature, as well as the mention that it can be removed at any time by contacting the Customer Care.
Furthermore, a subscription expiration notification has been sent to [redacted]@gmail.com by Avangate, 7 days ahead of the charge being processed, allowing you to decide whether to continue with the charge or to simply disable the auto-renewal. Unfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address.
According to our records on XXXX-XX-XX we have decided to purchase another license from Bitdefender for $29.95. We would like to inform you one product does not substitute another one even both of them are provided by the same company.
We would like to confirm that we have disabled the auto renewal option for you, so there will be no future charges.
Refunds are approved only by Bitdefender. In order to settle this matter we have already sent a refund request on your behalf and they explained you that no refund can be issued after 30 days, but in addition they agreed to give you a new license for free. Please see the email bellow :
From: Bitdefender Support Center Sent: 2015-04-21 14:13:43 +0300
To: [redacted]
CC: [redacted]@avangate.com ;[redacted]
Subject: RE: Bitdefender Support XXXXXXXXXXXXXXXX
View HTML
Dear [redacted],
Thank you for your reply.
We apologize for this negative experience you have encountered with our products or our support and please note that your feedback is appreciated, and will be directed to the appropriate team for review.
Please be informed that our system does not allow us to process the refund for your order.
If you want to continue to use our product, we kindly inform you that we can give you for free a new license key valid for 365 days in order to compensate thehassle this situation might have caused you.
[redacted], please let us know what you decide.
Best Regards,
[redacted]
Bitdefender Support Team
We kindly recommend you to get in touch with Bitdefender for more information regarding this :
Support URL: http://www.bitdefender.com/contactform
Support Email: http://www.bitdefender.com/contactform
Support Phone: [redacted] (CA)
I wish you a nice day.
Kind regards,
[redacted] R
Initial Consumer Rebuttal /* (3000, 7, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bit Defender (Avangate) double charged me, or, twice charged me, for the same product in 2014. This is totally unacceptable to me, as it would be to anyone.
To correct this, Bit Defender must provide me with a refund for the 2014 double (second) charge. This second additional charge of $79.95, for the same product occurred on 4-21-2014, as an "auto renewal" charge, and came (4) days after I purchased the same product as a discount offer (X-XX-XXXX).
I recently disabled the "auto renew". Unless I receive a refund for the second charge of $79.95, I will pursue additional action.
I provided the Avangate "Support team" with the documentation (proof of) the following several days ago:
FIRST CHARGE: On April 19, 2014 I paid $29.95 for Bitdefender Total Security (as per the email discount Avangate sent me).
SECOND CHARGE (DOUBLE OR OVERCHARGE): On April 23, 2014 I paid $79.95 for Bitdefender Total Security as per the auto renew being enabled.
Avangate should do the ethical thing and refund overcharges and double charges.
I have noticed many, many, similar complaints against Avangate regarding their auto renewal feature and overcharges. This is a serious and repetitive problem for Avangate that they refuse to acknowledge and correct. Their methods of billing and handling overcharges seem very unethical, in my opinion.


Final Business Response /* (4000, 9, 2015/04/29) */
Dear [redacted],
Just to reconfirm, Avangate solely processes the payment for BitDefender. The refunds for the products sold on www.bitdefender.com are exclusively granted by the vendor, as part of the partnership agreement we have settled upon with them.
I would also like to clarify the following aspects of your membership:
- Your initial order with BitDefender was on XXXX-XX-XX - order reference number XXXXXXXX, for the value of 29.95 USD
- On XXXX-XX-XX you have manually placed the order reference number XXXXXXXX, for the value of 29.95 USD, for which you have received a new license for the product
- On XXXX-XX-XX you have been charged 79.95 USD for the order reference number XXXXXXXX, which was processed as an auto-renewal of the order reference number [redacted] (from XXXX-XX-XX)
As your complaint has been forwarded accordingly to Bitdefender and the refund request has been denied by them, due to the fact that the transactions you are disputing have been processed more than 12 months ago and relevant notifications have been sent prior to the renewal being processed, we kindly ask you to directly reach out to them at the below details:
Support URL: http://www.bitdefender.com/contactform
Support Email: http://www.bitdefender.com/contactform
Support Phone: 1[redacted] (CA)
Best regards,
[redacted] C.
Avangate Customer Support
Final Consumer Response /* (4200, 11, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Avangate,
You have clarified nothing except your refusal to be fair and accountable:
I have already plainly stated that there were two "purchases" made by me in 2014. The first for $29.95 was made "manually" by me to take advantage of your email discount offer. The second purchase for $79.95 was (4) days after the $29.95 "manual" purchase, one which I was NOT aware of, which was done through your cleaver auto renew default. Only ONE license was used because: (1) I WAS AWARE OF ONLY ONE PURCHASE! (2) I NEEDED ONLY ONE LICENSE!
In my opinion it is bizarre, and unethical, for you and Bit Defender, to not refund the second charge, once you are made aware of this.
Your response is totally unacceptable!

Initial Business Response /* (1000, 5, 2015/10/07) */
Dear [redacted],
I am sorry for this unpleasant situation.
Please be aware that Avangate does not sell any products. Our company manages the eStore for various Software and Online Services companies, including www.helpdesknational.com,...

providing secure online payments for their customers.
We do not offer any technical support for the products offered on their website and we do not perform any services for their customers computers. Our assistance is exclusively payment-related.
Being this the case, I have cancelled your orders and issued full refunds for the paid amounts. The funds will show up in your account balance within 2-6 business days.
Kind regards,
[redacted] R.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad they responded. I bought the clean up from Defender Pro but they cashed the charge.
I still am having the problem and I can't stop the pop up. I want the refund but would like the pop ups to stop. I will delete the Defender Pro app as soon as I get the refund. Thank You for your support in getting this resolved.
Keep a watch on what goes on here.

Initial Business Response /* (1000, 5, 2015/04/22) */
Dear [redacted],
I am sorry for your inconvenience.
Please be aware that Avangate solely manages the eStore for www.highstermobile.com. We do not manufacture, sell, nor offer any technical support for the products offered on their...

website.
I have proceeded with cancelling the order reference number XXXXXXXX, as requested, and issued refund for the full amount of 69.99 USD. The funds should be available on your PayPal account within a couple of days. On our end, we will investigate further if the vendor is compliant with the Better business practices and offers the advertised features.
Best regards,
[redacted] C.
Avangate Customer Support

Initial Business Response /* (1000, 5, 2014/08/29) */
Dear [redacted],
I do understand your concern and I am really sorry for any inconvenience.
Just like a store is obliged to have a copy of the receipt for invoicing and taxation purposes, we are obliged to follow the same laws even if the...

transaction was made online.
Deleting your name and billing details from our system would mean to also delete the order. This is not possible for the aforementioned reasons.
No payments will be deducted from you, as well as no emails will also be sent to you. There are no credit cards stored in our system. The same situation applies to PayPal details.
Sincerely,
[redacted] R.
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2014/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There is nothing I can do ... I just have to wait and see if they will charge me again ... I've never signed up/agreed for any renewal ... etc.
We'll reopen case if they will charge me again.
Thank you Revdex.com for your help in this matter, very hard to find someone to help the little guy in this huge online jungle.

Avengate has been called now (4) times. Each time the automated call center states that represenatives are busy (even after 5-10 minutes of holding time). A message to call was left each time, but there have not been any return calls from Avengate so far.

This was in reference to a charge dispute where the company ([redacted]), that uses Avengate for their billing, continues to charge for software that is no longer being used and e-mail notification to an e-mail address that hasn't been valid for 3 years.

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear [redacted],
I am sorry for your inconvenience.
Avangate manages the eStore for Bitdefender.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppers. We do not manufacture...

any products.
At this moment, it appears that the dispute with Capital One is still open. Whenever you initiate a dispute, the card issuer launches an investigation in order to establish whether the holder's claim is true or not and can decide in favor or against it. In this case, you may either proceed with the dispute or you may close it and Avangate will mediate the refund process for you.
If indeed your dispute has been closed, we would only need the confirmation letter sent by Capital One to you to speed up this process.
For further details regarding the refund process, please contact our 24/7 Shopper Support Team at:
http://www.avangate.com/contact-us/
Best regards,
[redacted].
Avangate Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After I called back to Bitedefender (Avangate is the Marketing arm) they told me I they would only charge me $39.95 for the same product and it would be for 18 months not 12. Later I called back and they changed to $44.97 which I bought with a different credit card. But it was for 12 months not 18 as they promised. So clearly they Avangate does not keep their word. Doing business with Avangate is strictly "carpe diem". Put my money back $89.95 Thank you.
Final Business Response /* (4000, 9, 2015/07/13) */
Dear [redacted] ,
I am sorry to hear about this unpleasant situation.
Avangate manages the eStore for Bitdefender.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppers. We do not manufacture any products.
We have updated the status of your dispute according to the resolution provided by your bank.
Refunds are approved directly by the software publisher / service provider so we have already sent them a separate notice to inform that you request a refund for the reasons explained in your message.
We are looking forward to their reply and will notify you as soon as we receive any relevant information about this issue. Depending on the internal policies of each software publisher and the cause of the refund request, it make take some time to review the situation so please allow up to 5 business days for a response from their side or a resolution to the matter. Should you not receive any new updates after 5 days, please let us know accordingly so we can assess the situation and determine a final resolution for the case.
In order to follow up on this and check the status of your refund you can also contact Bitdefender directly. Please find their contact details below :
Support URL: http://www.bitdefender.com/contactform
Support Email: http://www.bitdefender.com/contactform
Support Phone: [redacted] (CA)
Kind regards,
[redacted]
Final Consumer Response /* (2000, 16, 2015/08/04) */
Although I have not seen it yet. I believe that Avangard has returned my money and all is well.

Initial Business Response /* (1000, 5, 2015/09/23) */
Hello,
Thank you for contacting Avangate.
We are sorry for all the trouble you have with closing the account.
Please be informed that the account has been closed and the email notifications have been stopped.
If you have any...

other requests please contact us at [redacted]@avangate.com.
Best regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'M perplexed that I wasn't able to close my account on Avangate website, as I stated on my statement, Avangate does not offer the possibility of closing an active acct; hence I didn't have any other option, other them contacting Revdex.com, which I believed would get the action that I was unable to communicate to Avangate on their Web site.
Thank you Revdex.com.

Initial Business Response /* (1000, 5, 2014/03/13) */
Dear [redacted],
Thank you for your message.
We were able to identify an order under your name and billing information. Please find the details below:
Order Reference #XXXXXXXX
Website: http://www.blazingtools.com
Amount: 46.95...

USD
EMAIL: [redacted]@hotmail.com
Product(s): 1 x Perfect Keylogger for Mac + Password [redacted] Add-on
Order status: Processed and delivered (2014-02-04 07:49:12 GMT+1).
This was not an automatic renewal, but a manual order made on http://www.blazingtools.com. The invoice and the software licensing information were delivered to [redacted]@hotmail.com.
If you need any further details, our Support Line is available 24/7. When being asked for the order reference number, please enter XXXXXXXX.
Thank you.
The Avangate Team

Initial Business Response /* (1000, 5, 2015/10/09) */
Dear [redacted] ,
I am sorry to hear about this unpleasant situation.
Avangate manages the eStore for http://www.iolo.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppers....

We do not manufacture any products.
This order was placed because the automatic renewal was enabled during your initial purchase. The auto-renewal policy was communicated in the service provider`s Terms and Conditions, to which you have agreed when you purchased the software.
Please note that the order has been cancelled when you have contacted us over the phone , and a refund has already been issued as of XXXX-XX-XX with reference number XXXXXXXXX.
We hereby confirm that the automatic renewal option has now been disabled and there won`t be any further charges .
Thank you for your understanding.
Best regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear [redacted],
I am sorry for your inconvenience.
Please be aware that Avangate solely manages the eStore for www.bitdefender.com. We do not manufacture, sell, nor offer any technical support for the products offered on their...

website.
This order was placed because the automatic renewal has been enabled during your initial purchase, on XXXX-XX-XX. Kindly note the license covers one device for two years and we have not had any requests to make any changes to your subscription.
You can see the details for the auto-renewal option both in the Terms of Service and in the shopping card, right before the "Confirm Order" button, as:
"Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable tax. You will be notified by email about renewal prior to the expiration of your subscription. Without taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today."
Furthermore, we have sent out two notifications to inform you of the upcoming renewal: on May 24, XXXX XX:XX and on Jun 16, XXXX XX:XX, allowing you to decide whether to continue with the charge or to simply disable the auto-renewal. Unfortunately, in some cases, the notification may be received in the Bulk/Spam folder, rather than the Inbox, depending on the security levels of your e-mail address.
Upon your request, Bitdefender has processed a refund for the full amount on XXXX-XX-XX. You should have the funds updated in your Visa account within a couple of days.
I would like to reconfirm that, at this point, you are not enrolled in automatic license renewal and the notifications have been turned off for your products.
Best regards,
[redacted] C.
Avangate Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/24) */
Dear [redacted],
Thank you for contacting Avangate.
Please be advised that Avangate manages the eStore for thousands of Software and SaaS Publishers. We do not manufacture any products.
Our records indicate that, on 2014-03-09, you...

have signed up for a service from Tech Live Connect Pte Ltd with the details below:
Order Reference #XXXXXXXX
Website: http://[redacted]
Amount: 169.99 USD
EMAIL: [redacted]
Product(s): 1 x TLC-DriveHQ 1XFixMyPC $169.99
Order status: Processed and delivered (2014-03-09 18:48:29 GMT+1).
Please note that refunds are approved directly by the software publisher. We have sent them a refund request on your behalf, replaying the message received in this complaint. A copy of the refund request was also sent to your Yahoo.com address as a confirmation.
Once the refund is approved by the Publisher, the 169.99 USD will be transferred to the card charged for this order. If no answer will be received from the Vendor in 5 business days, the refund will be processed automatically by Avangate.
Best regards,
The Avangate Team
Initial Consumer Rebuttal /* (2000, 7, 2014/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)