Avangate, Inc.

Initial Business Response /* (1000, 5, 2014/02/07) */
Dear [redacted],
Our records show you have purchased a license subscription for Advanced SystemCare v6 PRO at http:/[redacted] on 2012-Jan-30. Your subscription was last renewed on 2013-Jan-28 (order ref. no. [redacted]) and it...

expired on 2014-Jan-30. Since we were unable to locate a payment processed to your account in 2014, please provide us with more details regarding the payment you would like to have refunded so we can properly manage this case. The information required in this respect is as follows:
- transaction date
- order number
- first four digits and last four digits of the card which was charged
We're looking forward to receiving your feedback in this matter.
Best regards,
Avangate Support Team
Final Consumer Response /* (4200, 11, 2014/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is simply outrageous. Had the auto renewal feature inactivated when I contacted your company, would we have this conversation? No, it was NOT turned off, or did not work. If you look at complaints filled against your company, there is a whole bunch, and it has not been fixed.
Despite what you wrote (there was an option to enable or disable the auto renewal function. As the auto renewal option was not disabled), I have an email message dating Jan. 30, 2013 that states "The auto renewal feature of your order has been disabled so that you will not be automatically charged in future." I also received a message from Avangate Financial Dept. on Jan 29th. It states that "We are writing to inform you that we have received a refund request from
the customer with the Avangate order #[redacted] 2013-01-28 02:46:06." So despite this, I still did not get a refund, and the reason is because "there was no response/feedback from" me to answer your question why I did not want to renew the Advanced SystemCare Pro any more. That is a very lame excuse not to refund. I have a right to cancel whatever the reason is, and if you do not know why by now, there is something substantially wrong.
Also this response indicates that I could open a refund case. I have already done that. This is the reply:
"HI there,
Thanks for contacting IObit. This is [redacted] from IObit.
With your current Email, we can only find your order in last year. It has expired and can not be refunded. Please check the attachment."
As I have stated, I had never asked this to be automatically renewed. It appears your company tricks people to do this:
http://[redacted]
[redacted] March 5, 2013 at 8:44 am
It was a sneaky little check box that was filled for you when you made the purchase. You gotta watch for these kind of things when making online purchases.
So this message states that I could open a case, but when I do, your representative flatly refuses. This is another case of false promise.
One thing that mystifies me is the rating of your company. I do not really understand why this company gets such a high rating with so many complaints, unsatisfied customers, serious charges such as stealing database of a rival company (Malwarebytes), spreading malware itself, fake reviews, reprehensible tactics, including a customer "mn," and even owing Evensoft (https://[redacted]). This may be beyond the scope of the Revdex.com, a serious investigation needs to be done.
Final Business Response /* (4000, 9, 2014/02/18) */
Dear [redacted],
The complaint you have submitted suggests you have been billed in 2014. Since our records do not reflect this claim we have already requested for more details corresponding to the respective payment so that we may investigate and proceed accordingly. Unless you can provide us with the information we have requested in our previous reply we will consider this case as being closed.
As far as your order ref. no. [redacted] (dated 2013-Jan-28) is concerned, our records show you have requested a refund on 2013-Jan-30 by sending the following message:
"From: [redacted], [redacted] Sent: 2013-01-28 23:10:34 +0200
To: [redacted]
CC:
Subject: FW: Advanced SystemCare v6 PRO (3 PC) Ticket: [redacted]
Hi,
I was surprised to receive this message. It seems that you have charged me w/o my authorization. I would like to cancel the service and request the refund.
Thank you.
[redacted]"
Upon receiving your message, we have forwarded your request to the Software Publisher (http://[redacted]) on the same date. Hence, the respective company/organization has contacted you on 2013-Jan-30 with the following response:
"From: ASC Support Sent: 2013-01-30 08:07:40 +0200
To: Avangate Financial Dept. ; [redacted]
CC:
Subject: Re: Refund requested: order #[redacted] http://[redacted] Ticket: [redacted]
Dear Customer,
Thanks for contacting IObit. This is [redacted] from IObit Support Team.
The auto renewal feature of your order has been disabled so that you will
not be automatically charged in future.
When you placed the order for Advanced SystemCare Pro last year, there was
an option to enable or disable the auto renewal function. As the auto
renewal option was not disabled, your license code has been auto renewed.
With the auto renewal, your 3-pc license code [redacted] is
valid till Jan 28, 2014.
Could you please let us know why you do not want to renew the Advanced
SystemCare Pro any more? We will improve our product and service according
to your feedback.
Looking forward to hearing from you."
Since there was no response/feedback from your end to the message quoted above, the refund request was put on hold and eventually voided.
At this moment your subscription is expired. If you wish to re-open the refund request you have submitted more than one year ago we recommend contacting the Software Publisher directly by using the following coordinates:
Support URL: http://[redacted]
Support Email: [redacted]
Support Phone: -
Thank you for your understanding.
Best regards,
Avangate Support Team

Initial Business Response /* (1000, 5, 2014/04/15) */
Dear [redacted],
We apologize for any incovenience.
Our records show that, on March 20, 2014, you have been billed for an annual subscription to the STOPzilla AntiVirus purchased from [redacted] by [redacted].
Please be...

advised that the automatic renewal is listed in the Vendor's Terms and Conditions to which you have agreed when making the initial payment. Furthermore, on March 14, 2014 a subscription expiration notification has been sent to [redacted] by Avangate ([redacted]) with instructions on how to opt out of the recurring payments.
On April 5, 2014, we have received a dispute from the issuing bank regarding this transaction and, at the moment, the refund process is being handled by your bank and our financial team. Should the outcome be favorable to the issuer, you will receive the 49.95 USD back to your credit card. Please also note that the automatic renewal has been disabled for your subscription on the same day.
Please let us know if you have any further questions.
Thank you.
The Avangate Team

Initial Business Response /* (1000, 5, 2015/07/20) */
Dear [redacted],
I am sorry for the awful situation you have been dealt with.
Please be aware that Avangate does not sell any products. Our company manages the eStore for various Software and Online Services companies, providing secure...

online payments to their customers. We do not perform any type of technical support, nor upsell any services and our support is only offered via e-mails or incoming calls for payment related situations. We do not place calls to generate sales of any kind.
Unfortunately, we have received multiple complaints, very similar to yours, about agents calling and recommending themselves as Avangate employees in order to get them to pay for their services. I can assure you they are using our name illegally and we are currently investigating this issue.
In the meantime, I would strongly recommend trying to block their number and not allowing them to remotely access your computer.
Should you have any further details about this situation that you want to share with us, to help our investigation, you can reach us at any of the numbers listed below:
http://www.avangate.com/shopper-support/call-center-support.php
Best regards,
[redacted].
Avangate Customer Support

Initial Business Response /* (1000, 5, 2015/01/10) */
Dear [redacted],
I am sorry for your inconvenience.
Kindly note Avangate solely manages the eStore for http://performersoft.com. We do not manufacture, nor sell any of the products listed on this website.
The charge of 20.07 USD...

has been applied as an automatic renewal for the PC Performer product as the option was enabled upon the initial purchase of it, on XXXX-XX-XX. I have cancelled the order and a refund will be issued within the next 2-5 business days. No other charges will be applied for this product.
Kind regards,
[redacted] C.
Avangate Customer Support

Initial Business Response /* (1000, 8, 2015/03/20) */
Dear [redacted] ,
I am sorry to hear about this unpleasant situation.
Avangate manages the eStore for Flexispy.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppers. We do...

not manufacture any products.
Refunds are typically approved directly by the software publisher / service provider. In order to settle this matter we have already contacted Flexispy.com requesting a full refund on your behalf, a request to which they have agreed.
However, we have noticed that, that after the refund process has been initiated, you have opened a dispute with the issuer bank of the card used by you to pay for this order.
Please be informed that if you choose to dispute the charge with the issuer bank the refund process is stopped on our end (otherwise our account will be debited twice, once for the refund and once for the dispute). At this point you can choose to let the bank handle this and continue with the dispute or close it and we will process the refund on our end in a couple of days.
We kindly recommend you to close the dispute because , usually , it can take 2 to 3 months to obtain a resolution in this matter form your bank. If you do not want to close the dispute, we will gladly provide your bank all the required information for the dispute investigation and await their decision.
For further assistance do not hesitate to contact us.
Kind regards
Initial Consumer Rebuttal /* (3000, 10, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am struggling with the issue of trust seeing as this is the very first contact initiated by you when I Have personally attempted contact requesting a refund several times with no response what so ever from your end. These attempts were made before I decided to get the bank involved so put yourself in my shoes and ask yourself if you would trust a company that ignored every request you made for a refund?
I have fought tooth and nail with you the bank and finally the founder of flexispy, putting hours into research just to learn the name and contact information of Flexispy's founder.
It was not long after making contact with Atir Raihan through an email address at the parent company Vervata that I received an email from flexispy informing me they would issue a full refund. That was four days ago.
Avangate and American Express did absolutely nothing to assist me in this endeavor and as soon as my refund is credited to my card that account will be closed as well for they still have not reached out to me regarding this matter.
The bank told me weeks ago that once the money has been credited to the account the dispute is automatically closed so there is no chance of a double credit and I don't understand why you refuse to believe this. I;m afraid if I close the dispute you will then neglect to issue the credit to my account.
If you hadn't been such jerks about this and responded to my many requests for a refund in January this would all be over and if this gets drawn out any longer I will get consumer affairs involved and all complaints going through them goes through a law enforcement agency.
I will not stop coming after you until I am issued my refund, it's as simple as that. I DO NOT TRUST YOU!!!!!!!!!
Final Business Response /* (4000, 12, 2015/04/01) */
Dear [redacted],
I am really sorry for your inconvenience.
Please be aware that Avangate solely processes the payments for www.flexispy.com. We do not manufacture, sell, nor offer any technical support for the products offered on their website.
Currently, the dispute is still open and we are unable to proceed with the refund as such. Whenever you initiate a dispute, the issuer (American Express, in your case) launches an investigation in order to establish whether the holder's claim is true or not and can decide in favor or against it. In this case, you may either proceed with the dispute or you may close it and we will be able to issue the refund for you. We have received a confirmation from www.flexispy.com that the refund can be processed right away.
On our end, we will investigate further if the vendor is compliant with the Better business practices and offers the advertised features.
Should you need any further information concerning this situation, please don't hesitate in reaching our 24/7 Customer support at:
http://www.avangate.com/contact-us/
Best regards,
[redacted] C.
Avangate Customer Support

Initial Business Response /* (1000, 5, 2014/11/20) */
Hello, [redacted].
I am sorry to hear about this inconvenience.
Avangate manages the eStore for thousands of Software and SaaS companies, providing secure online payments to their customers. We do not sell any products.
The charge on...

your statement is either because you have recently purchased a product from one of these companies, or because you have subscribed to receive renewals or new versions of their software or services.
I have tried to locate the charge in our system in order to mitigate the refund process. However, I am afraid I cannot find it. There are no matches with the billing address provided in the Revdex.com complaint, nor with your e-mail address. Your name brought up multiple orders pertaining to different customers with the same name.
In order for me to assist you, I would need more information regarding the charge. Can you, please, provide me with the amount that was billed, the description of the charge as it was listed on your card statement and the last 4 digits of the card billed?
Sincerely,
[redacted] R.
Customer Service Manager

Initial Business Response /* (1000, 5, 2015/08/24) */
Dear [redacted],
I am sorry for any inconvenience caused.
Avangate solely manages the eStore for www.bitdefender.com. We do not manufacture, sell, nor offer any technical support for the products offered on their website.
The order...

number XXXXXXXX was placed as the automatic renewal remained enabled during the ordering process, on XXXX-XX-XX.
You can see the details for this option both in the Terms of Service and in the shopping card, right before the "Confirm Order" button, as:
"Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable tax. You will be notified by email about renewal prior to the expiration of your subscription. Without taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today."
Kindly note that we have sent renewal notifications to the email address [redacted]@cut.net, on Jul 09, 2015 (30 days before the charge) and on Aug 01, 2015 (5 days before the charge), as to allow you to decide if you want to continue with the renewal or not.
I would like to reconfirm that, at this point, you are not enrolled in automatic license renewal and the notifications have been turned off for your products.
Regarding the charge, I have checked with our financial department and the dispute that you've opened with PayPal has been closed in your favor, which means that you will be receiving the amount back in a couple of days.
Have a lovely day!
Kind regards,
[redacted].

Initial Business Response /* (1000, 5, 2015/06/10) */
Dear [redacted],
I am sorry for the issues you have encountered.
Avangate manages the eStore for Bitdefender.com, as well as for other Software and Software-as-a-Service companies, providing online payments to their shoppers. We do not...

manufacture any products, nor offer technical assistance.
I would firstly like to shed some light into what happened with your subscription:
You have ordered a new license key on XXXX-XX-XX, through the order reference number XXXXXXXX, at a discounted price of 39.95 USD. Since this was a new product, your old subscription remained enabled for auto-renewal.
The order reference number XXXXXXXX for 89.95 USD has been applied indeed as an automatic renewal of the license originally bought on XXXX-XX-XX. The automatic renewal is stated in the shopping card, right before the "Confirm Order" button, as:
"Continuous Protection provided by Bitdefender will keep your computer protected from latest viruses and Internet threats by Automatically Renewing your subscription at the then-current renewal price plus applicable tax. You will be notified by email about renewal prior to the expiration of your subscription. Without taking any actions you authorize Avangate, online vendor of Bitdefender, to automatically charge your credit card by using the contact and billing information you provided for your purchase today."
Below it, there is the option of disabling this feature, as well as the mention that it can be removed at any time by contacting the Customer Care.
After reaching our Customer Support, a cancellation request has been submitted for the latter and the refund has been approved by BitDefender on XXXX-XX-XX. Upon receiving this complaint, I went ahead and requested for the cancellation of the order reference number XXXXXXXX - the refund has been approved on XXXX-XX-XX and the amount will show up on your PayPal account within 2-6 business days.
Best regards,
[redacted]
Avangate Customer Support

Initial Business Response /* (1000, 5, 2015/06/02) */
Dear [redacted],
I am sorry for the situation have been dealt with.
Please be aware that Avangate does not sell any products. Our company manages the eStore for various Software and Online Services companies, including BitDefender,...

providing secure online payments to their customers.
I would like to provide you with a short history of your subscription with BitDefender, to better explain the charges processed:
1. Order reference number XXXXXXX for license key 11BBXXXXXXXXXXXC312B - placed on XXXX-XX-XX, renewed automatically on 2012-05-20 (order reference number XXXXXXXX) and on 2013-05-25 (order reference number XXXXXXXX)
2. Order reference number XXXXXXXX for license key WVEUCM6 - placed on XXXX-XX-XX, renewed automatically on 2014-05-26 (order reference number XXXXXXXX) - a full refund has been issued for the latter on XXXX-XX-XX upon your request
3. Order reference number XXXXXXXX for license key R30AYHW - placed on XXXX-XX-XX, renewed automatically on 2015-05-27 (order reference number XXXXXXXX) - a full refund has been issued for the latter on XXXX-XX-XX upon your request
I would like to emphasize that the order reference numbers XXXXXXX, XXXXXXXX and XXXXXXXX have been placed online and the automatic license renewal option has remained enabled during the ordering process and notification e-mails have been sent at least 7 days ahead of any auto-renewal order.

Currently, all of your license keys are disabled and there will be no further charges applied, nor e-mails sent concerning BitDefender products.
Best regards,

[redacted] C.
Avangate Customer Support

Initial Business Response /* (1000, 5, 2016/01/07) */
Dear [redacted],
I am sorry for your inconvenience.
Please be aware that Avangate solely manages the eStore for http: // apycom.net. We do not manufacture, sell, nor offer any technical support for the products offered on their website....

Our assistance is exclusively payment-related.
While we did process the payment of 127.00 USD, on behalf of Apycom (http: // apycom.net), the upgrades and registration information for their products are provided directly by the software manufacturer.
We have already informed the software publisher Apycom about your requirements.
At this time, the automatic license renewal feature is disabled for your products and the bundle has expired on XXXX-XX-XX.
Kind regards,
[redacted] R.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apycom contacted me and provided me the download links. Though Avangate has not taken responsibility for their lack of response and offers terrible customer service, I optained from Apycom what I was looking for and am willing to close this case.

Initial Business Response /* (1000, 8, 2015/01/23) */
Dear [redacted],
I am sorry for your inconvenience.

Avangate does not sell any products. Our company manages the eStore for various Software and SaaS companies, providing secure online payments to their customers.
You have indeed...

contacted our Customer Support several times regarding the license key for FunPhotor and we have resent the information, as provided by the software manufacturer, www.zeallsoft.com.
Our representatives have also requested for a refund to be issued on your behalf, and, since we have not received any message from the vendor strictly regarding the refund, I have just cancelled the order for you. The full amount of $49.95 will be reimbursed to your Mastercard within the next couple of days.
Best regards,
[redacted].
Avangate Customer Support

Initial Business Response /* (1000, 5, 2015/01/20) */
Dear [redacted],
I am sorry for your inconvenience.
Avangate does not sell any products. Our company manages the eStore for various Software and SaaS companies, providing secure online payments to their customers. We do not place any...

outbound calls to promote any services, nor perform any type of check-ups, and the phone numbers mentioned are not owned by Avangate, nor connected to us in any way.
I have found the payment you were referring to and it is indeed for a technical support company with the website www.techliveconnect.com. The charge has been refunded, as per your request, on XXXX-XX-XX.
Given the circumstances, I have requested for Techliveconnect to remove you from their contact list.

Best regards,
[redacted] C.
Avangate Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I received a refund, but they do not address what I believe to be deceptive business practices to convince customers to pay for their services.

Initial Business Response /* (1000, 8, 2014/11/17) */
Hello, [redacted].
I am sorry to hear about this unpleasant experience.
Avangate manages the eStore for Spotmau, providing secure online payments to their customers. We do not manufacture any products.
Our records indicate that a...

full refund of 35.90 USD has been processed on October 31st and the funds should already be available in your account.
Sincerely,
[redacted] R.
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 10, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They owe me $ 35.90 and $ 56.90.
$ 35.90 for Spotmau Windows Password Finder and
$ 56.90 for Spotmau BootSuite 2012.
What about my
credit for $ 25.00 three damaged 16GB Flash Drives and a credit for $ 150.00 for my IT Company service.
Final Business Response /* (4000, 12, 2014/11/20) */
Hello, [redacted].
Thank you for reaching us.
Avangate cannot be held responsible for charges incurred by 3rd parties or for any additional charges. We have refunded the entire amount that was billed to you.
Since we only act as a contractor for SpotMau, processing their online payments, we recommend contacting them further to settle the matter of additional compensation.
You may reach them at:
Support URL: http://www.spotmau.com
Support Email: [redacted]@wondershare.com
Sincerely,
[redacted] R.
Customer Service Manager

Whenever software is purchased from a company that uses Avangate, there is no option to opt out of the auto renewal. I ordered BitDefender for $20 which was a fair and normal price for anti-virus software. When it came time for renewal, I was charged $79.95 for the same software. The customer is not informed that the price will go up 400% for renewal. The reason, I believe, that Avangate operates like this is because they operate on a percentage of the sale. This increase means more to Advangate and also to the software company. It is a win-win for those two companies, but the customer is falling into deceptive business practices. Revdex.com should consider this type of practice whenever doing their ratings. Don't you think that would make for better business if Avangate charged the normal selling price rather than the extremely elevated price?

Initial Business Response /* (1000, 5, 2014/04/23) */
Dear [redacted],
We are sorry to hear that you had difficulties in using the purchased product.
Our records indicate that, on 2014-03-25, you have bought the Fast Email Sender - 5.0.8 software product from...

http://www.fastemailsender.com. Please be advised that Avangate solely manages the eStore for this company, as well as for thousands of other Software and SaaS publishers, providing secure online payments to their customers. Our assistance is limited to providing information regarding payment related inquiries.
However, at the customer's request, we can also relay a message to the Software Manufacturer informing them of any technical difficulty encountered and asking them to provide assistance. We have sent a direct e-mail to FastEmailSender's support address and requested for one of their representatives to contact you as soon as possible. A copy of that message was also sent to your Verizon.net email address. Please allow them up to 2 business days for investigation and response. Please also be advised that there is a chance that their reply might be redirected to you SPAM/JUNK folder so please keep in mind to check those as well.
In case you need further assistance from Avangate, you may contact our 24/7 Support Center available using the link below:
http://www.avangate.com/contact-us/
Sincerely,
The Avangate Support Team

Initial Business Response /* (1000, 5, 2015/03/22) */
Dear [redacted],
I am sorry for your inconvenience.
Please be aware that Avangate solely manages the eStore for www.ondesoft.com. We do not manufacture, sell, nor offer any technical support for the products offered on their...

website. Our assistance is entirely payment related.
Unfortunately, I could not find any e-mails sent from [redacted].com or [redacted]@gmail.com to our support address regarding your account. After verifying the status of your dispute, I have arranged for a refund to be processed for the full amount of 39.95 USD, for the order reference number XXXXXXXX. The funds should be available in your PayPal account within a couple of days.
Best regards,
[redacted] C.
Avangate Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/03/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have yet to see the refund, but if the refund is given I will be satisfied with the response.

Initial Business Response /* (1000, 5, 2015/04/09) */
Dear [redacted],
We are sorry to hear that your bank applied an over-draft fee.
Please be aware, though, that Avangate does not sell any products. Our company manages the eStore for various Software and Online Services companies,...

providing secure online payments to their customers.
The order reference number XXXXXXXX has been placed as an auto-renewal of the Advanced SystemCare 7 PRO with 2014 Gift Pack purchased from iObit initially on XXXX-XX-XX. The automatic renewal option remained enabled during the ordering process.
A subscription expiration notification has been sent to the e-mail address [redacted]@yahoo.com by Avangate on Mar 07, XXXX XX:XX - X days before the order was processed - informing you of the upcoming charge and also giving you the option of opting out of the recurring payment.
A refund has been issued for the full amount on XXXX-XX-XX and you should already have the funds available on your Visa card. Unfortunately, we cannot compensate you for the 25 USD overdraft fee, as the charge was applied by a third party.
Best regards,
[redacted] C.
Avangate Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This obviously isn't going to go anywhere. The customer service of your company is terrible. I sent 2 emails outside of this complaint and got no response. Then you waited until the last day possible to reply to this. I went and checked my emails (which I rarely delete anything) and see nothing. I was also never told when I first purchased the product back in 2014 that it would automatically renew. I guess I will have to remember to never purchase anything from Iobit or and company that does its business through your company in the future.
Final Business Response /* (4000, 9, 2015/04/23) */
Dear [redacted],
As a company, Avangate cannot be held liable for charges applied by 3rd parties. Unfortunately, we are not able to issue a refund for the overdraft fee.
We recommend addressing this issue with your bank. In the meantime, I have forwarded your complaint to Iobit, the software manufacturer, and informed them of your request to be reimbursed for the overdraft fee. Your e-mail address has been CC-ed in this message and they will send you an update within 1 working day.
Sincerely,
[redacted] R.
Customer Service Manager

Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
Thank you for contacting Avangate.
We are sorry for all the inconvenience caused and that you had a hard time with the company.
We would like to inform you that a full refund in the amount of $-33.98 was issued on...

XXXX-XX-XX to your MasterCard ending in [redacted].
For any other questions, you can reach us at [redacted]@avangate.com.
Best regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As of 9/22/2015, my credit card has not yet received the promised refund. I will remain hopeful that this is successfully resolved.

Initial Business Response /* (1000, 5, 2015/04/29) */
Dear [redacted],
I am sorry to hear about your unpleasant experience.
Please be aware that Avangate solely processes the payments for www.mspy.com, as well as various other Software and Online Services companies, providing secure...

online payments to their customers. We do not manufacture, sell, nor offer any technical support for the products offered on their website.
Our records show you have purchased the mSpy for smartphones & tablets - 1 month Premium Subscription for 69.99 USD from www.mspy.com, on XXXX-XX-XX and opened a dispute with PayPal on the same day. There are no records of you contacting our Customer Support line at any moment concerning this matter.
Given the nature of your case, I went ahead and cancelled your order. A refund will be processed within the next couple of days and the full amount will show up on your PayPal account.
Best regards,
[redacted] C.
Avangate Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. I have contacted mspy.com on several occasions and they represent themselves as employees of your company. I appreciate the response and am thankful for the refund.

I purchased a subscription for Bitdefender through AvanGate in 2014 for $30 and was never given an option to opt out of the auto-renewal of my subscription. When my year was up, I deleted all the software and installed a different antivirus. Now in 2016, I find that AvanGate has charged my account $45 in 2015 without my approval and $90 in 2016. Once I noticed the charges, I called AvanGate to dispute the charge. I was put on the phone with a rude customer service agent, who told me there was nothing they could do and that Bitdefender was all to blame. They informed me that the matter would be looked into but almost a week later, I get an email to call yet another number. These two companies are stealing money from peoples accounts and point the finger at each other when it comes to blame. BEWARE!!!! They will do everything they can to shuffle you from person to person in an attempt to stall you past the refund deadline. If you don't notice the charge (ACH - AvanGate) and contact the correct office within 30 days, they will try to deny your claim.