Avangate, Inc.

This company automatically enrolls customers in auto-renewal without their knowlege! They will automatically make new charges to your credit card! BEWARE!

[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Dear [redacted],
I have checked the charge that was made on your PayPal account. This order was placed because the automatic renewal has been enabled during your initial purchase from http://www.bitdefender.com.
The auto-renewal...

policy is communicated in the Software / Service Provider`s Terms and Conditions, to which you have agreed when the software/service was purchased.
We always send notifications prior to the renewals to remember the customers about the eventual upcoming renewals. In this case we have sent you reminders on Sep 19, Oct 04 and Oct 12, 2015, to the email address that we have on file [redacted]@q.com. The automated renewal option was now switched off in order to avoid future charges on your account.
I would gladly help you with a full refund for this order, however, I see that you have an open dispute with PayPal, in which case we consider them to be the ones handling your refund. If you want us to help you, please close the dispute and send us an email with the notification from PayPal to [redacted]@avangate.com, and we'll immediately start the refund procedure.
Best regards,
[redacted] C.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the money was taken out of the Paypal account within 2 minutes after the notification came from them. I have the original receipt and order and it does not show automatic renewal.
Final Business Response /* (4000, 9, 2015/10/27) */
Hello,
Thank you for contacting Avangate.
We are sorry for the trouble you are having receiving the money back. Please be informed that the refund will be issued for the full amount within 6 business days.
If you have any other questions, you can contact us at XXX-XXX-XXXX.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 11, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have already got my money back, but they still need to be made accountable for fleecing customers. This practice of charging them for recurring payments need to be made more explicit so that the customers know what is going to happen. My receipt from them has nothing on it showing that they would be charging my account more then one time. This is wrong and they should stop this practice.

Initial Business Response /* (1000, 5, 2015/12/17) */
Hello, [redacted].
Please be advised that Avangate manages the eStore for various software providers and online merchants, among which http://www.[redacted] Basically, we handle the online payment process for their customers in a secure...

environment.
We will start an internal investigation regarding the business practices of the vendor, http://www.[redacted].
Regarding the order placed with them, according to our records the full refund was processed on December 14, 2015.
Kind regards,
[redacted] C.

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear [redacted],
I am really sorry for this bad experience.
At Avangate, we do not sell any products or services. Our company manages the eStores for thousands of Software and SaaS companies, providing secure online payments to their...

customers. We do not process payments for Hulu or any companies affiliated with it.
In our records, I was able to find a single transaction for a Bitdefender antivirus (details of the order below):
Order Reference #XXXXXXXX
Website: http://www.bitdefender.com
Amount: 47.96 USD
EMAIL: [redacted]@gmail.com
Product(s): 1 x Bitdefender Antivirus Plus 2015
Order status: Processed and delivered (2014-12-25 06:43:09 GMT+1).
Has the person that reached you mentioned any relationship with our company? If so, can you please provide me with further details?
Sincerely,
[redacted] R.
Customer Service Manager