Avant, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriously.*
Our records indicate that you submitted an inquiry for credit with Avant on *** 6, Funds were deposited into the bank account provided by you on or about *** 11, On June 15, 2015, your regularly scheduled installment was missed*
On June 25, 2015, you contacted Avant via telephone and advised that the bank account on file was incorrectAt this time, you were advised that a voided check or bank statement must be received by Avant containing your full routing and account numbers in order to update the bank account on file*
Later that day, you faxed a hand-written document to Avant containing the full routing and account numbersAvant then responded via e-mail with an explanation that the document must be an official bank document in order to be acceptableYou indicated on multiple occasions that you refused to provide an acceptable documentAs such, Avant was unable to update the bank account on fileAfter reviewing your account, we have found that you were never assessed any unearned interest or feesConsequently, we are unable to grant your request for a refundWe apologize for any inconvenience*
We trust that this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you.*
Sincerely,
Avant Compliance Department
*Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */*(The consumer indicated he/she DID NOT accept the response from the business.)
The bank information that was needed was supplied by me via email, phone, and from my bank on june 25th once my bank notified me avant was using the wrong account number to withdraw fundsThey were off one number but refused my multiple attempts to correct their mistake even with me supplying the correct informationA full refund is neededThank you*
Final Business Response /* (4000, 9, 2015/07/27) */
Dear ***
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customers and take all feedback seriously.*
Please be advised that the bank account on file was the one provided by you during your initial inquiry for creditAvant has not received proper documentation to update the bank account on file from either you or your respective bank.*
You have indicated on multiple occasions that you refuse to provide any further documentationAs such, Avant was unable to update the bank account on file*
After reviewing your account, we have found that you were never assessed any unearned interest or feesConsequently, we are unable to grant your request for a refundAdditionally, please note that your account is now paid in full due to the paper check received by Avant on or around July 6, *
Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you.*
Sincerely,
Avant Compliance Department

Dear Jenavive ***,We are in receipt of your complaint with the Revdex.com (Complaint ID # 11100759), and are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers
and take all feedback seriously.Upon review of your account, we have determined that on July 25, 2015, you contacted Avant via e-mail in order to set up a payment to pay off your loan in fullAccordingly, Avant sent you an e-mail confirming a payoff payment in the amount of $1,to be debited from the bank account on file on July 27, 2015.On August 11, 2015, Avant sent you a notice via e-mail confirming that your loan was paid in fullPlease be advised that Avant reports the previous month’s history to the credit bureaus on a monthly basisAccordingly, your account was reported as ‘paid off’ to the credit bureaus on or around one month after you paid off your loan. On October 30, 2015, Avant received a paper check from you in the amount of $1,Due to an isolated process issue, the refund of this additional payment was not properly initiatedWe apologize for any inconvenience. Upon discovering this issue, the refund request was initiatedThe issue has since been resolved, and a refund in the amount of $1,has since been sent to the bank account on fileAccordingly, we consider this matter resolved.We trust this explanation resolves this matterHere at Avant we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID # ***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback
seriouslyAs you are aware, Avant received a complaint from you via the Revdex.com (“Revdex.com”) on April 7, In an effort to resolve this complaint, Avant contacted you and advised that any interest and late fees assessed from January 15, to April 16, would be credited, as well as the minimum monthly charges which were assessed to your account for January, February, and March of In the response to the Revdex.com, Avant confirmed these credits had been applied to the account. Avant received an additional complaint via the Revdex.com on March 7, In an effort to resolve this complaint, Avant contacted you and advised that a credit had been issued for the difference between the monthly payment amount which was detailed in your August billing statement and paid on September 18, and the actual amount owed per the terms of your account agreementAdditionally, any late fees assessed from November through March were also creditedIn the response to the Revdex.com, Avant confirmed these credits had been applied to the account.On May 26, 2016, Avant provided you with an account summary for your line of credit which detailed all payments and credits applied to the accountThis account summary reflected that no monthly charges were assessed between January 15, and April 16, 2015, and showed that interest did not accrue during this periodCredits existed on the account for all late fees which you were informed would be credited, and the additional credit for the payment made by you on September 18, was listed as applied effective that same day.On February 10, 2017, you successfully completed the terms of a settlement offer provided by AvantWe have confirmed that the charged off balance is accurate, and all payments and credits have been correctly applied to your account per the terms of your account agreement and as detailed in our previous Revdex.com responses.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our *** Department directly at ***@Avant.comWe appreciate the opportunity to serve youSincerely,Avant *** Department

Complaint: ***
I am rejecting this response because: I am officially requesting a schedule of payments showing my payments and the signed agreement for this loan.thank you
Sincerely,
*** ***

Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID #***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customers
and take all feedback seriously.As you know, you contacted Avant telephonically on December 8, During this communication you requested a payoff quote for December 10, You were advised that additional interest had accrued on your account due to your use of grace periods throughout the life of your loanPlease be advised, per your loan agreement, simple interest accrues daily on the outstanding principal balance of the loanConsequently, the payoff amount you requested for December 10, was greater than the originally scheduled final installment due December 5, 2015. It should be noted that at no time were you charged any prepayment penaltiesOn December 10, 2015, your loan was paid ofcordingly, we consider this matter resolved.Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/29) */
Dear *** ***,
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback seriously
Our records indicate that your repayment date is the 20th of each monthAs such, your July, installment was due on Monday, July 20, Please note that all payment files are sent to the bank at least one business day before the transaction is set to occurThis ensures that your financial institution has time to process the transactionConsequently, the file for your July 20, installment was sent to your bank on Friday, July 17, 2015, the preceding business dayMany financial institutions quarantine the funds prior to the payment taking place in order to secure the transactionPlease note that Avant scheduled your payment to be debited from your account no earlier than July 20, 2015, and the funds were not received by Avant until this date
On Saturday, July 18, 2015, you set up a payment via your Customer Dashboard in order to pay the full balance of your loanAs the file for your July installment had already been sent to your bank, the payoff amount shown on your Customer Dashboard was equal to your remaining balance, minus the installment amountPayments set up via the Customer Dashboard can be processed no earlier than the following business day and, as such, the payment was debited from the bank account on file on Monday, July 20, Consequently, the two payments received by Avant on July 20, were equal to the remaining balance of your account, resulting in your account being paid in full
Please note that, upon review of your correspondence with Avant, it was found that at no time were you advised that the payoff quote provided to you via your Customer Dashboard was inaccurateYour account is now paid in full, and we will be unable to grant your request for a refund
Here at Avant we go to great lengths to ensure a transparent and customer focused experiencePlease do not hesitate to contact our Compliance Department directly at ***@Avant.com with additional feedbackWe appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department

Dear *** ***,We are in receipt of your complaint with the Revdex.com (Complaint ID ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback
seriously.As you know, on December 5th, 2016, your loan became late as we had yet to receive your November installment payment within the afforded grace periodAs a result, in order to prevent you from falling further behind on your payments, Avant emailed you a Past Due Notice on December 14th, inviting you to call our payments departmentPlease note that, while this Past Due Notice did make reference to avoiding potential negative credit reporting, this correspondence was not referring to our short term payment plan but rather to your past due balance being fully satisfied.Later on that day, Avant called you to inquire if you would be able to make a payment to fully satisfy your past due balanceAs you had indicated you would be unable to do so, in order to accommodate your unique financial situation, Avant offered you a 90-day short term payment plan to assist you in catching up with your past due balance, to which you agreedPlease be advised that the terms of the payment plan resulted in interest being frozen on your account, your monthly payment amount being temporarily reduced, and three of your regularly scheduled installment payments being deferred to the end of your loan, however all other terms and conditions of your underlying loan agreement remained in full force and effect, as was disclosed in the confirmation email sent to you after your enrollment in this plan.As previously communicated, per company policy, please note that customers on the short-term payment plan may continue to be reported as late until such a time where their past due balance has been fully satisfiedAccordingly, as your past due balance was not fully satisfied until the completion of your payment plan on March 3rd, 2017, your account was correctly reported as late to the credit bureaus for the months of December 2016, January 2017, and February 2017.Furthermore, we have reviewed all relevant communication records regarding your account and have not found any instance in which you were advised that your loan would be reported as current while on this short-term payment planPlease note that, as the Fair Credit Reporting Act (FCRA) prevents us from removing information found to be complete and accurate, we are unable to remove the credit reporting in questionFinally, please be advised that all the findings of our review listed above were communicated to you via email on May 18th, 2017.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback
seriously.As you know, on February 16th, 2017, you submitted an inquiry for credit for a *** loan issued through the Avant PlatformPlease note that *** is the credit issuer for the Avant Platform, a closed-end installment loan program for which Avant operates as the administrator and servicerOn that same day, your application for credit was approved Subsequently, on February 20th, 2017, you called Avant to inquire about the deadline for cancelling your loan At that time, you were incorrectly advised that your loan could be cancelled if the request was made by 4:PM CST that same day We apologize for any confusion or misunderstanding this may have caused Please be advised that Avant’s courtesy deadline for cancelling loans is 4:PM CST the business day prior to the funding date As Monday, February 20th, was not a business day, the deadline for cancelling your loan was Friday, February 17th, at 4:PM CST Additionally, please note that the termination clause of your contract is specific to your repayment method of ACH debit, and does not apply to the funding of your loan As your contract stipulates, once *** commits to funding the loan by initiating the transfer of funds to your bank account, as occurred on Friday, February 17th, your promise to pay the principal sum of the loan, as well any interest or fees that may accrue during the life of the loan, takes full force and effect.As a courtesy, if you return your funded loan amount of $10,in full by March 20, 2017, we will waive your loan’s administration fee, as well as any interest which may have accrued, and we will consider your loan paid in full.We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***We are in receipt of your complaint
with the Revdex.com (Complaint ID # ***)We are sorry to hear
that you are dissatisfied with your customer experience with AvantHere at
Avant we pride ourselves in providing excellent customer service to all of
our
customers and take all feedback seriously.On October 22, Avant contacted
you via e-mail advising you that a payment via paper check in the amount of $5,
had posted to your accountPlease be advised that this payment was in excess
of your outstanding balance as of October 22, 2015, which was $5,Payments made via paper check can
take up to fourteen (14) days to confirm funds have been receivedAccordingly,
any applicable refunds for overpayment in paying off the loan may take up to
three (3) weeks to send back to the customer.Upon investigation, Avant has
confirmed that a refund for overpayment of your loan balance was issued to the
bank account on file on November 9, As you know, during the call on
December 9, 2015, Avant confirmed the refund was properly issuedIf you have
any documentation that you believe supports your contention that funds were not
credited to the bank account on file, please forward that to Avant at your
earliest convenience for reviewWe trust this explanation resolves
this matterHere at Avant we go to great lengths to ensure a transparent and
customer focused experienceIf you have any additional questions or concerns,
please contact our Compliance Department directly at [email protected]
appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976393. When I talked to the rep from Avant that called me, she said it will normally take the company that processes the payments about weeks to apply a paper check. Even tho it is applied to the account on the day it is received, I find it very unacceptable to take that length of time to have it applied. I will continue to call my payments in so they are applied in a timely manner
Sincerely,
Lafayette & Diane ***

Dea* *** ***
We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant we pride ourselves in providing excellent service to all of our customers and
take all feedback seriously.As you know, on January 12, 2016, you spoke with Avant regarding your accountDuring this communication, you were advised that banks require time to process the transaction and, consequently, that all ACH payments must be set up at least one (1) business day in advanceYou were also advised that, as a courtesy, Avant elected to waive the remaining balance on your accountAssuming your payment on January 11, in the amount of $4,is successful, your account will be paid in full.Here at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***As you know, the issue regarding your account was resolved on May 25, and you indicated that you were satisfied with the result We apologize for any inconvenience.We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***, We are in receipt of your complaint with the Revdex.com (Complaint ID #***We are sorry to hear that you are dissatisfied with your customer experienceAt Avant, we pride ourselves in providing excellent service to all of our customers and take all
feedback seriously.As you know, on July 18, 2017, you initiated a loan request for a *** installment loan via the Avant Platform*** is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the programAll applications for *** products are considered in accordance with ***’s established credit policy.Per ***’s commitment to responsible lending, all loan requests go through an online final review process after determining potential eligibilityThe rates associated with your eligibility are conditional and may change based on information obtained during the completion of your application and the verification processThis verification process may change the status of your loan.Based on the information we were able to verify, it was determined that you did not qualify for a product at that timeYour loan request was declined and notice of the decline was provided via email on July 19, We are confident that we comply with all applicable state and federal rules, laws, and regulations.Additionally, we have received your request for an explanation as to why we were unable to approve you and a list of denial reasons will be sent to the e-mail address on file within days of the request. We trust this explanation resolves this matterAt Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at ***@Avant.comWe appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)Here at Avant we pride ourselves in providing excellent service to all of our customers and take all feedback seriously We are sorry to hear that you are dissatisfied with your
customer experience with Avant. First, we want to thank you for choosing Avant Our records show that you have been a customer since May, In May, you, like many of our customers, chose the convenience of recurring monthly remotely created check (“RCC”) debits to your bank account to make your monthly payments under the loanIn June, 2015, you requested to opt out of recurring RCC paymentsSubsequently, you updated the bank account on file and consented to opt in to recurring automatic payments via ACH.In reviewing our records, we noted that on October 14, 2015, you submitted a timely request via e-mail to opt out of automatic payments and an additional request to move your November installment payment Through a series of communications that followed these requests, Avant moved your November installment to the end of your loan term, but due to an isolated process issue, we did not update our system to stop the automatic ACH payments Our records show that in December, we had several communications regarding your payment and updating your bank account information However, because of the aforementioned isolated issue in canceling your automatic payments, we submitted a debit to your bank account, respectively, on December 21, 2015, and on January 19, However, please note that the January 19, payment has since returned. On January 19, we received email correspondence confirming your instruction to cancel the automatic payment service and debits to your bank account You indicated at this time that you intended for the December payment to be automatically debited, but did not wish to opt in to recurring automatic paymentsOn January 24, 2016, Avant contacted you and indicated that your account was under review, and that we would reach out once the investigation concluded. On February 4, 2016, you contacted Avant via e-mail and advised that you did not wish to receive any form of communication from Avant As a result, we have been unable to contact you directly to resolve this matter. We apologize for our process issue and any inconvenience we have caused youWe have completed the review of your account, and confirmed that no further payments will be debited from the bank account on file unless we receive your explicit authorization As a courtesy, we have waived your January installment payment.Additionally, we will reimburse any fees assessed to you by your bank Please submit documentation in the form of a bank statement or transaction detail showing the disputed debit, as well as the full amount of any fees, so that Avant may begin the reimbursement process. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear *** ***We are in receipt of your complaint with the Revdex.com (Complaint ID # ***)We are sorry to hear that you are dissatisfied with your customer experience with AvantHere at Avant, we pride ourselves in providing excellent service to all of our customers and take
all feedback seriously.According to our records, On July, 1, 2014, you submitted an inquiry for credit from *** via the Avant PlatformOn July 2, 2014, Avant approved your loan request and you executed a loan agreement for a loan in the amount of $2,000.00.On May 6, 2015, you contacted Avant via e-mail and requested to be opted out of ACH paymentsAvant updated your account accordingly that same day.On June 8, 2015, you contacted Avant in order to defer your June installment until after your final scheduled installment paymentAvant honored your request and your installment originally due on June 12, 2015, was deferred until August 7, 2015. On July 1, 2015, you contacted Avant telephonically in order utilize a grace period and defer your installment from July 7, to July 10, Avant honored your request and your payment was deferred.On July 10, 2015, and August 7, 2015, you failed to make your scheduled monthly installment paymentsAs a result, your account fell into a “late” status.On October 5, 2015, Avant notified you via e-mail that your account was past due in the amount of $That same day, you scheduled two payments in the amount of $and $to be debited on October 16, and October 30, 2015, respectively. After reviewing your account, Avant determined the remaining balance on your account is accuratePlease be advised, per your loan agreement, interest accrues on the principal balance of your loanBy utilizing multiple courtesy payment deferments, additional interest accrued on your outstanding principal balanceAdditionally, Avant has confirmed that at no time were you informed that your account was paid in fullIn order to satisfy your agreement in full, please contact Avant Customer Support at 800-712-5407. We trust this explanation resolves this matterHere at Avant, we go to great lengths to ensure a transparent and customer-focused experienceIf you have any additional questions or concerns, please contact our Compliance Department directly at [email protected] appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear
Newton ***,Thank
you for your feedbackWe are sorry to hear that you are dissatisfied with your
customer experience with AvantHere at Avant we pride ourselves in providing
excellent customer service to all of our customers and take all feedback
seriously.In
order to fulfill our commitment to responsible lending, all loan requests go
through an online final review process after pre-approvalOur verifications
team does an extremely thorough job ensuring that your documents and
information is valid in order to prevent identity theft and fraudOn
November 8, 2015, you were advised that, in order to complete the verification
process, you would need to connect to the Online Verification Tool, or complete
a Bank-Phone Verification with one of Avant’s specialistsAs previously
stated, our records indicate that the necessary information to complete the
verification process was not received prior to the expiration of your
applicationConsequently, you were provided with an expired application
notice, which we provide every customer whose loan request expiresOn
November 9, 2015, Avant contacted you telephonically in order to complete the
verification processYou advised Avant that you were unable to connect to the
Online Verification Tool, and that you would call back to complete a Bank-Phone
Verification on a later dateAvant
subsequently attempted to contact you multiple times to complete the Bank-Phone
Verification process, however we have been unable to reach youOnce again, as
the necessary information was not provided prior to the expiration of your
application, you were provided with a second expired application notice.Additionally,
please be advised that hold times may have been increased due to high call
volumeWe apologize for any inconvenience this may have causedPlease note
that you may contact us at any time via email, in addition to online chatOur
friendly, understanding representatives are here hours per day, days per
week to help answer your questionsHere
at Avant we go to great lengths to ensure a transparent and customer focused
experienceIf you have any additional questions or concerns, please contact
our Compliance Department directly at [email protected] appreciate the
opportunity to serve you.Sincerely,Avant
Compliance Department

Initial Business Response /* (1000, 5, 2015/06/24) */
Dear ***
We are sorry that you are dissatisfied with your customer experience at AvantHere at Avant we pride ourselves in providing excellent customer service to all of our customer and take all feedback seriously
Avant
reports to the three major credit reporting agencies (TransUnion, ***, and Equifax) on a monthly basisMonthly reporting is a standard practice among consumer credit providersAfter the close of each reporting period, customer activity reports must be compiled and reviewed for accuracy and completenessAs Avant's representatives informed you, a consequence of this process is that a given account or payment may not appear on your credit report until at least days after it was opened or made
Your loan agreement states that Avant "may report information concerning your performance under this Note to credit reporting agenciesLate payments, missed payments or other defaults on this Note may be reflected in your credit report."
Avant has reviewed all relevant communications between you and our representatives, including the calls you made to Avant's customer center on June and June 10, 2015, respectivelyWe have been unable to confirm any of your claims regarding any poor treatment or disrespect shown to you in the course these communications
We trust this explanation resolves this matter to your satisfactionHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any further questions or concerns, or if you would like a written explanation as to why we were unable to approve you please do not hesitate to contact our Compliance Department at [email protected] appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YOU HAVE NOT HONORED YOUR AGREEMENT.AS OF JULY 8TH 2015..MY ACCOUNT WILL BE OVER 90DAYS.YOU HAVEN"T REPORTED ANY OF MY PAYMNETS TO TRANSUNION,EXPERIAN,EQUIFAXI ATTACHED PROOF THOUGH YOUR OWN OMISSION, YOUR COMPANY IS REVIEWING MAY PAYMENTS TO BE UPDATED WITH THE CREDIT BUREAUS
IF MONTHLY REPORTING IS AVANT STANDARD PRACTICES, WHY HAVEN'T YOU REPORTED MY ON TIME PAYMENTS? BELOW IS A PROOF THAT AVANT IS FULL OF ####!YOUR MARKETING PRACTICE IS FULL OF ####!
Avant Compliance
To
***
Jun
Dear ***
Thank you for contacting Avant regarding the credit reporting for your account with usWe appreciate your patience in this matter
Please be advised that we are currently reviewing our most recent data file, which contains credit reporting information for the month of MayWe hope to release this file to the credit bureaus in the upcoming weeksWith the release of this file, your account will be reported as currentWe apologize for any inconvenience this may cause
If you have any further questions please do not hesitate to contact us at *** or email us directly at [email protected]
Sincerely,
--
Avant Compliance Department
***
https://www.avant.com/
***I WILL NOT BE SATISFIED UNTIL YOU HONOR YOUR PROMISE AND REPORT MY PAYMENTS
Final Business Response /* (4000, 15, 2015/07/14) */
Dear ***
Thank you for your commentsWe regret that you did not find our previous response satisfactory
As you know, because your first payment was made in May 2015, the May credit reporting file is the first to report your account with AvantWe recently completed our review of this file as part of our reporting cycle, and have forwarded it to the major credit bureausAs each credit bureau follows its own schedule in updating their reporting, please be advised that this most recent information may not appear on your credit report immediately
You were previously informed via direct email on June 15, that our May file was being reviewed, which you have quoted in your responseIn no way does the quoted communication disagree or conflict with our previous response which you have rebutted
Avant has informed you of our monthly reporting practice in previous communications, and noted that this practice meets and exceeds all reporting standards as outlined in your signed loan agreementAs you have been informed, once a period of activity has been completed, our reporting files are released to the credit bureaus in the following month
We trust this explanation resolves this matter to your satisfactionHere at Avant we go to great lengths to ensure a transparent and customer focused experienceIf you have any further questions or concerns, or if you would like a written explanation as to why we were unable to approve you please do not hesitate to contact our Compliance Department at [email protected] appreciate the opportunity to serve you
Sincerely,
Avant Compliance Department
Final Consumer Response /* (2000, 17, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a credit alert from *** on 7/18/15, AVANT finally reported my account I hope that you reported me to all the credit bureaus*** has been notified
This matter with your company has been a nightmare THE ONLY REASON WHY I"M CLOSING THE MATTER...I'M TIRED OF DEALING WITH YOU