Avant, LLC

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID #[redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our customers and take...

all feedback seriously.Please be advised that we have thoroughly investigated your account and confirmed that your account is being reported to the credit bureaus accurately. The Fair Credit Reporting Act (FCRA) prevents an institution from removing any information from your credit report which is found to be accurate and complete.Upon review of your account, it was determined that you failed to make your February 2015 installment payment. As a result, your account has been reported 30 to 59 days late to the credit bureaus as of March 31, 2015.You subsequently failed to make your June 2015 installment. As your June 2015 installment was not fulfilled by July 31, 2015, your account has been reported as 30 to 59 days late to the credit bureaus as of July 31, 2015.In August 2015, you entered into a Long Term Payment Plan agreement. Accordingly, your account has been reported as “current” to the credit bureaus during the period in which you were making payments as agreed per your payment plan. We trust this explanation resolves this matter. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you are facing financial hardship or are having difficulty making payments, please reach out to our Payments Team at [email protected] to discuss various repayment options.If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because: The only terms disclosed to me at time of application/loan approval were length of loan and payment amounts. The high rate of 35.94%, which Avant/Webbank charges everyone, was not disclosed nor did I receive the terms/contract after being approved. I had to call in, request a copy via email recently, before it was sent to me.  Again, contrary what they claim, they do not take into consideration factors like credit score as they charge everyone the same flat rate. After doing some research and reading a large number of negative Yelp reviews, mostly all about their high rate, they do not consider credit score and charge everyone 35.94%.  I spoke with a live phone rep recently, advised her as I did a [redacted] that payments on this loan will stop until rate is lowered. Please advise Avant/Webbank of this again as it would be in their best interest to renegotiate the rate if they wish to continue seeing payments.
Sincerely,
[redacted]

Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Complaint ID [redacted] Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible. We appreciate your patience and cooperation in the...

matter.If you have any immediate questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because:  Even in the event I did receive the correct mailing information than I would say it was lost in your processing system.  One way or another, I am sure this was a mistake on Avant behalf.  The only thing that would resolve this matter is if Avant is able to reimburse me one month of interest.  I made a lot of phone calls to Avant about this matter and only one supervisor did return a my call.  She then went on vacation and did not hear from Avant for about another week when I happen to call in.  I have consolidated numerous loans/Credit cards throughout my life  and never have I experience so much unprofessionalism and lack of courtesy. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I feel the information as well as the terms and conditions should be better displayed. The interest from day one should be clearer should be addressed before the loan process is completed. Another issue I would like to address is the fact that I sent another voided check out and my account still has my old checking account which I do not have any more. I never got the email confirmation stating that I agree to the terms of change in account. Where did this voided check go? I find it suspicious that I cant log onto my account and change it right from my log in page. Every account that I have when I need to change any information I can log in and change it right on the page.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My marriage certificate does not have my married last name which is something you requested to see.  You want to see my married last name in my marriage certificate and it does not show on there.  My married name should not have affected my loan status one bit as you would have seen my marriage certificate with my maiden last name.  In case you are unaware of the way a marriage certificate reflects, it only shows maiden names.  Last names are not changed until you request it through the social security office.  I offered to submit a mortgage statement, a utility bill or credit card showing my maiden last name, however you insisted otherwise.  If a mortgage company is able to verify my true identity via other means, then I most definitely expect a much smaller organization do the same.  I over extended the options I had readily available.  As for the child support, I was told I did not need to submit any statements however, I was asked to submit the bank statements in which those deposits were made.  Those deposits were verified for up to 2 months of consistency directly from child support department.  I was also informed that the child support money can be removed without any further problems or hesitations, thus I opted for removing it in case it caused further delay.  Although I was already made certain that the child support amounts were verified and there would be no further issue.   My request to remove the credit inquiry still stands.  You reasoning in unjust and poorly handled.  I am asking an urgently requesting that you remove the credit inquiry from my credit report as this has been extremely frustrating and inconvenienced me for hours.  I do not wish to ever obtain a loan through AVANT or any lender associated with you/them.  I have had serious effects on my credit due to this inquiry and would like for this to be removed effective immediately.
Sincerely,
[redacted]

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID #[redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you are aware, on December 4, 2017, you initiated an application for a [redacted] installment loan via the Avant Platform. [redacted] is the credit issuer of the Avant Platform, a closed-end installment program, where Avant operates as the administrator and servicer of the program. All applications for credit are considered in accordance with [redacted]’s established credit policy. During this process, you consented to your credit report being pulled for underwriting purposes, as well as consenting to electronic communications. A soft credit inquiry was conducted when checking available rates and terms. Subsequently, you consented to a hard inquiry on your credit report when submitting the loan request for a final review process. Upon review of your account, we are unable to substantiate your claim of your loan request receiving final approval prior to the verification process being completed. Please be advised that, in order to fulfill our commitment to responsible lending, all loan requests go through an online final review process after determining potential eligibility. The rates associated with your eligibility are conditional and may change based on information obtained during the completion of your application and the verification process. This verification process may change the status of your loan. Please be advised that rates are determined on an individual basis and are based on a number of factors including your credit score, repayment history, debt to income ratio, etc.According to our records, on December 12, 2017, your application expired due to the application not being completed within 7 days of the application date and we provided you with an expired application notice, which we provide every customer whose loan request expires. The notice is designed to help consumers by providing transparency to the credit underwriting process and allows consumers to request the reasons adverse action was taken. On December 13, 2017, you called Avant requesting to reopen your application and were correctly advised that you are welcome to reapply at your convenience. Subsequently, you initiated another application and received notification that you did not qualify for a loan at that time. After a thorough review of your account, we have determined that, due to an isolated process issue, your application may have been incorrectly evaluated. We apologize for any inconvenience this may have caused. Note that Avant has reopened your application to allow you to continue with the application process at your convenience. Please be advised that, should you continue within 30 days of the initial credit inquiry, we do not require a new credit inquiry to be performed. However, after 30 days, the credit report is out of date and we will need to perform a new hard credit inquiry. Should you choose to continue, note that the rates associated with your eligibility are, once again, conditional and may change based on information obtained during the completion of your application and the verification process. As clearly disclosed on the website, approval and loan terms will vary based on the information we are able to verify. Additionally, we are unable to honor your request to remove the credit inquiry as, upon submission of your application for final review, you consented to a hard credit inquiry, which was performed as authorized. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you are aware, on October 27, 2016, you submitted an inquiry for credit with the Avant Platform via [redacted]. Please be advised that WebBank is the credit-issuer for the Avant Platform, a closed-end installment loan program where Avant operates as the administrator and servicer of the program.Please note that [redacted]’s website clearly discloses that all loan terms advertised through their website are subject to review and approval. Upon receipt of your inquiry for credit, Avant determined that you did not qualify for a loan. We have reviewed your account and determined that your loan request was correctly declined. All applications are considered in accordance with WebBank’s established credit policy. Rates are determined on an individual basis and are based on a number of factors including your credit score, repayment history, debt-to-income ratio, etc.As a matter of policy, we rely on the information provided directly by TransUnion when making our credit decisions. Please be advised that the credit score reported in your Notice of Adverse action is your FICO Classic 08 score as reported by TransUnion. We are confident we comply with all applicable state and federal rules, laws and regulations. You are welcome to reapply after a waiting period of 30 days following your decline. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/05/06) */
Dear [redacted],
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry that you are dissatisfied with your customer experience at Avant. Here at Avant we pride ourselves in providing excellent...

customer service to all of our customer and take all feedback seriously.
As you know, the issue regarding your account was resolved on May 5, 2015 and you indicated that you were satisfied with the result. We apologize for any inconvenience.
We trust this explanation resolves this matter to your satisfaction. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On May 5, 2015 I finally received a call from Avant Compliance Department. It took me filling out a complaint with the Revdex.com to get the Avant Compliance Department to recognize who I am. Avant Compliance Department individual that phoned me, stated that there was a glitch in their computer system when I called in for my Loan Payoff on 04/01/15. This Payoff Phone Conversation was recorded by Avant as well as the phone conversation received on 5/5/15 was recorded. There was no such glitch in Avant Computer System when I called in on 4/1/15 for my Loan Payoff. If you think I am stupid enough to know that a $4500.00 Funded Loan at $309.50 per month, that I paid $309.50 on 11/1/14, 12/1/14, 1/2/15, 2/1/15, 3/1/15, 4/1/15 $309.50 and 4/1/15 $3758.54 was not paid in full on 4/1/15 total $4068.04, shame on you!!!! I ask and ask on 4/1/15 for the representative to tell me of $309.50 payment, how much goes to interest and how much goes to principle. The representative would not tell me, all the representative did was laugh at me. I know there are unworthy companies in the world today lending money. Avant needs to be shut down. I have read customer complaints and I am not the only person this has happened to as far as Avant trying to get more money out of people then what is lawful. The Compliance Representative did inform me that my Avant Online account would show paid in full and all of the remaining payments of $309.50 through 1/1/16 would be removed. I have logged on to my Avant Online Account and my account does state paid in full and closed. I also informed the Compliance Representative the Avant will report to the Credit Bureaus that my loan is paid in full and there were no late payments, since all of my payments were paid via automatic debit of my bank account, there were no late payments. I have learned a valuable lesson in all this, stick with lending companies in your state. Now the real test will be to see how the Avant Loan ends up showing on my credit report. I have contacted my attorney and we will be looking at my credit report in the next 30 days to make sure Avant reported correctly.
[redacted]

Dear [redacted],Thank
you for your comments. As indicated in our previous response, you were advised
during the call on October 29, 2015 that the amount to pay off your loan in
full was $8,944.00, as long as payment was received by Avant by November 2,
2015. On
November 5, 2015, you contacted Avant telephonically in order to schedule a
payment to pay off your loan. You were advised that your updated payoff quote
for November 5, 2015 was $9,001.18 as the previous payoff quote had expired.
You subsequently made a payment in this amount via debit card, and your account
is now paid in full. As
you know, simple interest accrues on your outstanding balance on a daily basis,
in accordance with your loan agreement. Consequently, we are unable to honor
your request for a refund. We apologize for any inconvenience this may cause. Here
at Avant we go to great lengths to ensure a transparent and customer focused
experience. If you have any additional questions or concerns, please contact
our [redacted] Department directly at [redacted]@Avant.com. We appreciate the
opportunity to serve you.Sincerely,Avant [redacted] Department

Complaint: [redacted]
I am rejecting this response because:I asked the customer service agent to include ALL payments & fees & penalties.  She said gave me that $ amount. I confirmed with her that I did NOT need to make any further payments and she acknowledged that.  She said I was done and no more $ would be required of me.  If they have the supposed recording why can they not play it for you AND me? I don't believe them!
Sincerely,
[redacted]

Dear [redacted]
We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our...

customers and take all feedback seriously.As you are aware, on October 24, 2015, you contacted Avant in order to schedule a payoff payment. Avant provided a payoff quote of $2,473.36 for October 26, 2015, and a payment was scheduled. On October 26, 2015, Avant attempted to take the payment via ACH from the account on file as agreed. On October 28, 2015, this payment returned with a return code of [R08], which indicates that the account holder had set up a stop payment. Please be advised this was not the first payment that Avant had attempted that had returned with the [R08] return code. Moreover, pursuant to your request on July 13, 2015, your account was marked “Do Not Call.” On November 20, 2015, you contacted Avant regarding your account and you were informed of the October 26, 2015 returned payment. On November 23, 2015, you contacted Avant again in order to schedule a payment on November 24, 2015 for $2,473.36, which was the payoff quote payable on October 26, 2015. During this call, you requested the additional interest that had accrued since the October 26, 2015 payoff quote be waived.Please be advised that payment files for ACH payments are sent out one business day in advance in order to ensure the payment is taken on the proper date. Accordingly, a payment file was sent to your bank on Friday, November 27, 2015 for the regularly scheduled monthly payment due Monday, November 30, 2015. As your outstanding balance as of November 27, 2015 was less than your installment, a payment in the amount of $109.07 was debited from the bank account on file.Later, on November 27, 2015, your payment scheduled for November 24, 2015 in the amount of $2,473.36 was returned with a [R08] return code. On November 30, 2015, the payment in the amount of $109.07 was successfully processed by your bank.On December 1, 2015, you contacted Avant and scheduled a payment for December 2, 2015 in the amount of $2,364.29, which is the payoff amount for October 26, 2015 less the amount of the November 30, 2015 payment. At this time, you again requested that the remaining interest be waived. This payment was successfully processed by your bank.As Avant has not identified any payment processing issues, Avant is unable to honor your request to waive your remaining loan balance.We trust this explanation resolves this matter. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is still reflecting on my credit report negatively. I have resolved my account, eventhough your company has taken several weeks to reply and has not followed up as I was told numerous times. I need this removed  from my credit report as your company has admitted because I mentioned filing bankruptcy this was done. This is not right, nor is it good customer service. My legal situation should not change the company's business dealings. 
Sincerely,
[redacted]

Dear [redacted],  We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.Please be advised that we have thoroughly reviewed your account and found that when you contacted Avant on December 21, 2017, you were correctly advised that failure to make your December 15, 2017 payment in full by December 26, 2017 would result in a $25.00 late fee being assessed to your account. Additionally, please note that your loan agreement explicitly states, "You will be charged a late fee of $25.00 if any scheduled payment is not paid in full within 10 days after its due date." Accordingly, due to your December 15, 2017 payment not being made within 10 days of the due date, a late fee in the amount of $25.00 was assessed to your account. As such, we are unable to grant your request for a refund of the December 26, 2017 late fee. If you would like assistance with making your payments, our friendly, understanding representatives are here 7 days a week to help him. Please contact our Customer Support Center at 800-[redacted]-[redacted] and we will be happy discuss payment arrangements that may be available for your account.At Avant, we go to great lengths to ensure a transparent and customer-focused experience.  If you have any questions, feel free to contact our Customer Support Center at 1-800-[redacted]-[redacted] or [email protected]. We appreciate the opportunity to serve you.Sincerely, Avant Compliance Department

Dear [redacted],Please be advised the terms of our installment loans
were clearly and fully disclosed on the company website, during the application
process, and in your loan agreement. Prior to final approval and issuance of
the loan, you reviewed and signed the loan agreement fully detailing the rates
and terms on www.Avant.com on January 13, 2015. Later that same day you
received a copy of the executed loan agreement via email along with the
confirmation that your loan request had been approved. [redacted] is the credit issuer for the Avant Program,
which is a closed-end installment loan program where Avant operates as the
administrator and servicer. All loan requests are considered in accordance with
[redacted]’s established credit policy. Rates are determined on an individual
basis and are based on a number of factors including the individual’s credit
score, income, debt-to-income ratio and repayment history.  We are confident we comply with all applicable state
and federal rules, laws, and regulations. As the rates and terms were fully and
clearly disclosed prior to your execution of the loan agreement, we are unable
to honor your request to decrease the APR of your loan. We trust this explanation resolves this matter. Here at Avant we go to great
lengths to ensure a transparent and customer focused experience. If you have
any additional questions or concerns, please contact our Compliance Department
directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your additional comments regarding your complaint with the Revdex.com (Complaint ID [redacted] We are sorry to hear that you continue to be dissatisfied with your customer experience. Here at Avant, we are always working on ways to enhance the customer experience based on customer feedback such as yours. We treat all customer feedback as a learning experience. Nonetheless, as previously communicated, as the terms and conditions of your payment plan were agreed to and your loan’s credit reporting was conducted in full accordance with those terms and conditions, we are unable to modify or remove the negative credit reporting associated with your account for the months of December 2016, January 2017, and February 2017.  Furthermore, please be advised that your account is currently being reported as 60+ days past due as we have yet to receive payment for either your March or April 2017 installments. Additionally, as we have yet to receive payment for your May 2017 installment, please note that this installment is at risk of being reported as late to the credit bureaus as well. As the Fair Credit Reporting Act (FCRA) prevents us from removing information found to be complete and accurate, we are unable to remove any of the credit reporting in question.  Finally, please be advised that WebBank and Avant are confident that each fully complies with all applicable state and federal rules, laws, and regulations, including the Fair Credit Reporting Act. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely, Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As you know, on February 13, 2017, you initiated a loan request for a [redacted] installment loan via the Avant Platform. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. All applications for [redacted] products are considered in accordance with WebBank’s established credit policy.That same day your inquiry for credit was approved and notice of this approval was provided via email. Later that same day, you contacted Avant via phone and requested that your application be cancelled. Your account was updated as requested and notice of the cancelled application was provided via email on February 14, 2017. Please be advised that during the application process, you consented to your credit report being pulled for underwriting purposes. A soft credit inquiry was conducted when checking for available rates and terms. When submitting your application for final review, the website clearly disclosed and required you to acknowledge that you consented to a hard inquiry on your credit report. Please note that we have thoroughly reviewed your account and found that Avant has not conducted credit inquires on your credit report since your loan request on February 13, 2017. We apologize for any confusion you may have experienced. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely, Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because: On Jan 12th I explained to the representative that I would be paying off the loan and the quote needed to include any amounts due including upcoming payments and interest. Hence, the reason why I requested the payoff to be effective up until Feb. 22nd to allow for plenty of time for the check to be received by you. I was previously enrolled in automatic payments, so the reason for my telephonic contact on Jan. 26th was to disenroll because I did not want an automatic payment to be debited from my checking account on Feb. 1st because, as I've already stated, my intent was to mail a final payoff check for the entire amount due. I find your response unsatisfactory, and what's even more unprofessional is that the amount of times I have tried requesting a response from your Compliance team by going through your respresentives you all have not bothered to respond to my issue other than via the Revdex.com platform. 
Sincerely,
[redacted]

Dear Tami [redacted],  We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As communicated to you via email on March 1, 2018, we have thoroughly reviewed your account and found that your February 26, 2018 payment in the amount of $300.00 was scheduled via your Customer Dashboard as an additional payment. Please be advised that per the terms of your loan agreement an installment payment in the amount of $229.11 was scheduled to be debited via ACH from the bank account on file that same day. On March 6, 2018, your February 26, 2018 installment payment in the amount of $229.11 returned with a return code of [R10], which indicates that you advised your financial institution that the debit was unauthorized. As such, Avant is unable to grant your request for a refund of your installment payment in the amount of $229.11. We are confident we comply with all applicable state and federal rules, laws, and regulations.Please be advised that as a result of this payment being returned your bank account was marked as invalid. Please note that Avant will not attempt future debits from this account unless you provide new bank account information to update the bank account on file. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected], Avant Compliance Department