Avant, LLC

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11142065, and find that this resolution is satisfactory to me.
Sincerely,
Katelyn [redacted]

Initial Business Response /* (1000, 5, 2015/05/01) */
Dear [redacted],
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). Accordingly, an investigation into your account is pending and we will provide a response to your complaint as soon as possible. We...

appreciate your patience and cooperation in the matter.
If you have any immediate questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They make this simple statement each time and it says and does nothing.
Final Business Response /* (4000, 9, 2015/05/15) */
Dear [redacted],
Thank you for choosing Avant for your personal finance needs. We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant, we pride ourselves in providing excellent customer service to all of our customer and take all feedback seriously.
As you know, on May 11, 2015 and on May 13, 2015 we reached out to you directly to resolve the issue and you indicated that you were satisfied with our response. You further indicated that you would be closing the Revdex.com complaint. We apologize for any inconvenience.
We trust this explanation resolves this matter to your satisfaction. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Final Consumer Response /* (2000, 11, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the company response and thank them for doing business with me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 7, 2016Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant, we pride ourselves in providing excellent service to all of our...

customers and take all feedback seriously.As you know, the final installment on your loan was due on October 24, 2015. As the due date fell on a Saturday, the payment was debited on the following business day, Monday, October 26, 2015.   Due to an isolated system issue, your account was not marked as paid off.On February 16, 2016, this issue was discovered and Avant accordingly marked your loan as paid in full. Accordingly, on February 17, 2016 you contacted Avant Customer Support telephonically, at which time you were informed that your loan was indeed paid in full. On February 18, 2016 you again contacted Avant Customer Support telephonically to address the credit reporting of your loan. That same day, your account was escalated directly to the [redacted] Department for review.  On February 23, 2016, Avant reviewed your trade lines and submitted a request to all three bureaus to have your credit report updated. The update indicates that your account was in a “current” status for the duration of the loan and is now reflected as “paid in full”. We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.Sincerely,Avant [redacted] Department

Complaint: [redacted]
I am rejecting this response because: I want the interest for my loan back you guys mislead me and blatenly lied to me regarding the loan pay off when I was clear when the payment would be made. the only thing I want to resolve this is the interested I paid back to me in full.
Sincerely,
[redacted]

Dear
Newton [redacted],We
are in receipt of your complaint with the Revdex.com (Complaint ID
# 10954428). We are sorry to hear that you are dissatisfied with your customer
experience with Avant. Here at Avant we pride ourselves in providing excellent
customer service to all of our...

customers and take all feedback seriously.According
to our records, you submitted an inquiry for credit with Avant on November 1,
2015. On November 5, 2015, you signed your Loan Agreement and completed your
application. At this time, you were preapproved for a loan in the amount of
$3,500.00. In
order to fulfill our commitment to responsible lending, our customer inquiries
go through an online final review process after pre-approval. Our verifications
team does an extremely thorough job ensuring that your documents and
information is valid in order to prevent identity theft and fraud. On
November 8, 2015, you were advised that, in order to complete the verification
process, you would need to connect to the Online Verification Tool, or complete
a Bank-Phone Verification with one of Avant’s specialists. As these steps were
not completed within 7 days of the inquiry being submitted, the application
expired.Later
that same day, Avant provided you with an expired application notice, which we
provide every customer whose loan request expires. The notice is designed to
help consumers by providing transparency to the credit underwriting process and
requires the creditor to explain the reasons adverse action was taken.On
November 9, 2015, Avant contacted you telephonically in order to complete the
verification process. You advised Avant that you were unable to connect to the
Online Verification Tool, and that you would call back to complete a Bank-Phone
Verification on a later date. Avant
subsequently attempted to contact you multiple times to complete the Bank-Phone
Verification process, however we have been unable to reach you. Consequently, on
November 16, 2015, your application once again expired and Avant provided you
with a second expired application notice.Please
be advised that adverse action was only taken on your requests because they were
incomplete, therefore you are still able to reapply at your convenience, if you
decide to do so. Here
at Avant we go to great lengths to ensure a transparent and customer focused
experience. If you have any additional questions or concerns, please contact
our Compliance Department directly at [email protected]. We appreciate the
opportunity to serve you.Sincerely,Avant
Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As you know, on October 15, 2015, an inquiry for credit with your information was received via the Avant Platform. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program where Avant operates as the administrator and servicer. On October 20, 2015, the inquiry for credit was approved and the loan was subsequently funded. On March 29, 2016, Avant received notice via the e-OSCAR dispute system that you had indicated that your account was fraudulent. In response, that same day, an Identity Theft Victim’s Affidavit (the “Affidavit”) was sent to the address provided in the dispute. You were advised to complete and return the Affidavit and to submit a police report or an IC3 Referral Form in order to facilitate the investigation into the identity theft claim. On June 27, 2016, your account was sold to [redacted] LLC, a debt buyer, as the account had become severely past due. Please be advised that Avant had not received the requested documentation to support the identity theft claim prior to your account being sold. On August 24, 2017, you contacted Avant via email and reiterated your claim that the account was fraudulent. In response, on August 28, 2017, a second Identity Theft Victim’s Affidavit and corresponding instructions for filing and identity theft claim with Avant was provided to you via email. On August 29, 2017, you contacted Avant via email and provided a portion of the requested documentation. As disclosed in each of the emails sent to you regarding your identity theft claim, per company policy, Avant requires a completed and notarized Identity Theft Affidavit form in order to begin an investigation into an applicant’s identity theft claim. On September 5, 2017, Avant contacted you via email and advised that we had received part of your Identity Theft Affidavit, but were unable to accept it as it was not notarized.On September 14, 2017, you contacted Avant via email and provided a notarized Identity Theft Affidavit form to facilitate the investigation into the identity theft claim. In response, On September 18, 2017, Avant contacted you via email and advised that an update will be filed to remove your account from the credit bureaus. Please be advised that it may take anywhere from 1-2 weeks for this update to reflect on your credit reports. On September 19, 2017 you contacted Avant via email and requested that we notify [redacted] LLC of the fraudulent nature of this account, as they have begun legal proceedings against you. Please be advised that, following your request, Avant began the process of repurchasing the debt on September 22, 2017. Please be advised that the process for repurchasing the debt may take up to two weeks. Once the repurchase is complete, [redacted] LLC will suspended their collections efforts for this debt. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely, Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because: this is the same exact response that they previously sent which is grossly inaccurate.  I need to know if they are going to take further action to correct the error instead of simply sending me the same response over and over!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The term payoff is legally defined as follows:  Payoff Statement Law and Legal Definition. A payoff is the complete repayment of a loan. A complete payment includes: principal, interest, and other amounts due. ... A payoff statement contains the loan amount, payment made towards the loan, balance due, and the interest rate.The letter send states a payoff figure.  If the amount on the letter did not met the requirements of a Payoff the term should not have been use.  The "Payoff" letter was misleading and unethical.
Sincerely,
[redacted]

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records, on November 15, 2016, you contacted Avant via telephone and received a payoff quote in the amount of $2,825.73, to be paid by November 23, 2016 if paying via paper check. On November 21, 2016, Avant received a paper check in the amount of $3,100.00 and applied this payment to your account. On November 22, 2016, you contacted Avant via email and requested an approximate time frame for when you would receive your refund for overpayment. At this time, you also provided an address to which the refund could be mailed. On November 24, 2016, Avant responded to your email advising you that your refund would be provided directly to the bank account on file within two to three weeks. This time frame helps to ensure that all payments have successfully cleared prior to issuing a refund. On December 12, 2016, three weeks after your payoff check was received, a refund in the amount of $264.50 was issued to the bank account on file. After reviewing your account, Avant has found that this refund amount assumed that the amount due to pay off your loan was $2,835.50, which was the amount due on November 21, 2016, the date your check was received. However, as the payoff quote provided to you on November 15, 2016 was good through this date, an additional refund in the amount of $9.77 has since been issued to the bank account on file. We apologize for any confusion. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear Robin [redacted],  We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As you know, On February 12, 2018, per the terms of your loan agreement, Avant attempted to debit your installment payment in the amount of $336.06 via ACH from the bank account on file. On February 14, 2018, the payment returned with a return code of [R08], which indicates that a stop payment request was placed on the transaction. Please be advised that we have thoroughly reviewed your account and found that when you contacted Avant on February 20, 2018 you were incorrectly informed that your February 12, 2018 installment payment would be re-initiated from the bank account on file. On February 23, 2018, due to your February 12, 2018 payment not being made within 10 days of the due date, a late fee in the amount of $25.00 was assessed to your account. On March 8, 2018, upon discovery of the misinformation provided to you, Avant elected to refund the $25 late fee assessed to your account. Please note that the funds should be available in your bank account on file within three business days. We are confident we comply with all applicable state and federal rules, laws, and regulations.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected], Avant Compliance Department

Dear [redacted], Thank you for your comments. We are sorry to hear that you are dissatisfied with your customer experience. Upon review of your account, we have determined that you were accurately informed that Avant reports to the credit bureaus on a monthly basis. Please note that our company website also confirms this information. Due to state and federal law requirements, your loan agreement contains a notice that we may report information about your account to the credit bureaus, but does not require us to do so or specify a required reporting frequency.As previously explained, the files which we send to the credit bureaus contain credit reporting information for the previous months. Prior to releasing our credit reporting files, we perform a thorough review of the information to ensure accuracy. Your account is first reported with the monthly file which includes your first installment payment. We are confident we comply with all applicable state and federal rules, laws, and regulations.Please be advised that the balance reported to the credit bureaus reflects your remaining principal balance plus any interest that has accrued on that balance through the effective date of the reported information. Per your loan agreement, daily interest accrues on the principal balance of your loan. Payments are applied first to outstanding charges, if any, then to accrued interest, and then to principal. As of October 31, 2016, you had made one payment on your loan, which was your $319.27 installment payment scheduled October 3, 2016. This initial installment payment, after first allocating to the interest that had accrued on your principal balance prior to the payment, reduced your principal balance from $7,800.00 to $7,671.55. Interest then accrued on the remaining principal balance from October 4, 2016 through October 31, 2016, which caused your total loan balance to equal $7,842.17 effective October 31, 2016. Your account balance was reported as such to the credit bureaus with our file containing credit reporting information through October 31, 2016. We are currently reviewing our credit reporting information for the month of November, which will reflect all payments made through November 30, 2016, including your November 1, 2016 installment payment. We hope to release this information to the credit bureaus soon. As each credit reporting agency follows its own schedule in updating their reporting, there may be a delay before the appearance of the updated information on your credit reports. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
John [redacted]

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, on July 5, 2017, you reached out to Avant via phone in order to request a copy of your vehicle registration be sent to the Riley County Treasurer in Manhattan, KS. Please be advised that Avant utilizes a third-party servicer to house electronic copies of vehicle registration. On July 11, 2017, Avant reached out the third-party servicer in order to request a copy of your vehicle registration. Please note that, during this call, Avant was advised that the process of converting your electronic vehicle registration to a hard copy may take up to three weeks. That same day, you contacted Avant via phone and were advised of the outlined timeline for your request. On July 19, 2017, Avant received the hard copy of your vehicle registration and faxed it to the Riley County Treasurer, per your request. We apologize for any inconvenience you may have experienced. We are confident we comply with all applicable state and federal rules, laws, and regulations.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted]e Department directly at [redacted][email protected]. We appreciate the opportunity to serve you.Sincerely,Avant [redacted]e Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.According to our records, an inquiry for credit was submitted with [redacted]’s information on April 28, 2016, via a marketing affiliate. This loan request was approved and was funded on or about May 3, 2016.On August 12, 2016, [redacted] contacted Avant via telephone in order to advise Avant of a potentially fraudulent account that was appearing on his credit report. Due to an isolated process issue, the specialist was unable to locate the account associated with the information provided by Mr. [redacted]. We apologize for any inconvenience. During this call, Mr. [redacted] allowed the specialist to speak with you regarding the identity theft claim but, as no account had been found, you were not added as an authorized user to the account at that time. On August 15, 2016, you contacted Avant and provided Mr. [redacted]’s information, and the account associated with his information was able to be located. During this call, you stated that you required several pieces of information to help you determine who might have fraudulently opened an account in his name. You were informed that the information you requested regarding the account could not be disclosed to you at that time.Later that day, Mr. [redacted] contacted Avant telephonically and claimed that the account associated with his information was fraudulent. During this call, Mr. [redacted] added you as an authorized user to the account so that account details could be disclosed to you. That same day, the account was escalated to the Avant Fraud Department to proceed with the identity theft claim.On August 16, 2016, the Avant Fraud department contacted Mr. [redacted] via email and provided him with an Identity Theft Victim’s Affidavit. In this communication, Avant advised Mr. [redacted] to complete and return the affidavit and to submit a Law Enforcement Report or an IC3 Referral Form in order to facilitate the investigation into the identity theft claim.As you are aware, during a phone call on August 22, 2016, you were provided with information relating to the account which you had initially requested prior to your addition as an authorized user. Following the specialist’s response to your inquiries, you indicated you did not require any additional information regarding the account.On August 25, 2016, you provided the Avant Fraud Department with Mr. [redacted]’s completed Identity Theft Victim’s Affidavit as well as a Law Enforcement Report. That same day, Avant contacted you via email and informed you that Avant was unable to accept the Law Enforcement Report as Avant was not specifically named in the report. On August 26, 2016, you provided the Avant Fraud Department with a Law Enforcement Report which specifically referenced Avant. Accordingly, an investigation will be conducted to validate the claim. If the investigation concludes that the application was fraudulently submitted, Avant will begin the process of notifying the appropriate credit bureaus to remove the credit inquiry and associated credit history from Mr. [redacted]’s credit report.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. As stated in our initial response to this complaint, per [redacted] commitment to responsible lending, all loan requests go through an online final review process after determining potential eligibility. The website clearly disclosed that final approval of your loan request was subject to verification of the information you provided in your application. Based on the information we were able to verify, it was determined that you did not qualify for a product at that time. Your loan request was declined and notice of the decline was provided via email on July 19, 2017. We have reviewed your account and confirmed that your loan request was correctly declined in accordance with our established credit policy. We are confident that we comply with all applicable state and federal rules, laws, and regulations.We trust this explanation resolves this matter. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. We pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.On June 28, 2015, you submitted an inquiry for credit via a third party marketing affiliate, [redacted]. That same day, you were approved for a loan in the amount of $4,000.00 and executed a loan agreement.On April 7, 2016, you scheduled your final payment for this loan via the Customer Dashboard at www.Avant.com in the amount of $3,587.86. That same day, your loan was marked as “paid off”.On April 12, 2016, you submitted a second inquiry for credit via www.Avant.com and requested a loan amount of $15,000.00. Please note that credit is determined on an individual basis and is based on a number of factors including, but not limited to, your credit score, repayment history, and debt to income ratio. That same day, Avant reviewed your inquiry and determined that we were unable to approve your request. Accordingly, Avant provided you with a notice of adverse action. On May 10, 2016, you were provided with a list of reasons why your loan request was declined. Please note, this list indicated you were declined based on information submitted during your loan request, and not as a result of the cool off period. Upon receipt of your complaint via the Revdex.com, Avant reviewed your account and determined that you were correctly informed of the day you were eligible to reapply via the mobile app. Additionally, you are welcome to reapply 30 days after your loan request was declined. We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted] We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear[redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant we pride ourselves in providing excellent...

customer service to all of our customers and take all feedback seriously.
Upon investigation of your account, it was discovered that you increased your installment payment due July 1, 2015 from the regularly scheduled amount of $447.96 to $12,400.00, which was the initial principal amount of your loan. Per the loan agreement signed by you on April 26, 2015, interest began to accrue on the principal balance of the loan starting on April 30, 2015, the effective date of the loan agreement.
On July 1, 2015 the outstanding balance was $12,705.42. Subsequently, you made a payment in the amount of $12,400.00 effective July 1, 2015. Accordingly, a balance of $305.42 remained on your account following this payment.
Please be advised that the remaining principal balance will continue to accrue interest until your loan is paid off. Payoffs may be made via paper check, money order, remotely created check or ACH from the bank account on file. Please be advised that you can view your payoff amount online using the following steps on the Customer Dashboard at www.Avant.com:
1. Click "Make a Payment", located to the right of your payment schedule.
2. Select "Make an Additional Payment".
3. Select the date you would want to schedule the payoff (please note: the payoff date must be at least one business day out)
Once you have completed the steps outlined above, a payoff amount will be generated. If you do not wish to proceed with paying off your loan, be sure to click the "CANCEL" button. Please note that payments that fall on a weekend or bank holiday are set for the following business day. If you have any questions about this process, please contact Customer Support at X-XXX-XXX-XXXX.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department