Initial Business Response /* (1000, 5, 2014/08/29) */
Thank you for submitting your request through the Revdex.com portal. An internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases.
Kind Regards
Initial Consumer...
Rebuttal /* (2000, 7, 2014/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer contacted us in our support portal with her request.
Our agent contacted her with solution for her however she did not reply back.
We are awaiting her reply in our support portal.
Initial Consumer Rebuttal /*...
(2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and my refund in in process.
Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.
Complaint: [redacted]I am rejecting this response because:
The link they have provided does not work. If Avast is as accommodating as they say then why haven't they simply
called and worked with me to resolve this issue?
The ticket # I have recorded showing I have indeed submitted a ticket is #[redacted]. If I never submitted a ticket than
why do I have replies to me tickets in my email account?
Do the next best thing and schedule a phone appointment with me and fix the issue!!
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2014/09/09) */
Hello [redacted],
We will make these changes to amend your account and to stop the auto-renewal.
Kind Regards
Initial Consumer Rebuttal /* (2000, 7, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/05/14) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (2000, 8, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my refund in full. I am happy with their response to this case.
Unfortunately, we did not receive any refund request from customer in our support portal.
Customer has no order associated with her email address.
We contacted her directly to get any additional info to locate her recent order.
Initial Business Response /* (1000, 5, 2014/03/21) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only accept the response after I get the refund. Thier response is vague like their website and their customer service department. they said they will contact the refund department but left out whether or not I will get a full refund on both the mobile (which was never started) of 14.99 and the computer software. Which I cancelled.
Avast needs to be more direct in their approach and live up to thier end of a commitment. Including prompt refunds without having to go through the Revdex.com.
Final Business Response /* (4000, 14, 2014/03/27) */
Very sorry but we do not refund prorated licenses. Refunds are only applicable 30 days after purchase.
Thank you in advance for your cooperation.
We deem this case as closed and no further refund will be provided.
Final Consumer Response /* (3000, 12, 2014/03/26) */
they just renewed the license for this product in January. I should still be able to get a refund for the portion not used
Initial Business Response /* (1000, 7, 2014/05/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2015/05/19) */
Unfortunately, we did not find any email in our support portal from this customer.
Customer was renewed because his previous order had Auto-Renewal option active.
Customer received two notification emails from our distributor about...
upcoming renewal with a description how to cancel this Auto-Renewal.
We are awaiting customer reply in our support portal.
Initial Business Response /* (1000, 5, 2014/03/25) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 10, 2014/07/31) */
Unfortunately your product was for 2 years and you've already had the product for over a year which is past the 30 day money back guarantee. We are not able to provide a refund for the remainding period.
If your having a problem...
with the software were more than happy to provide you assistance, please feel free to submit a ticket at any time via our support portal.
Kind Regards
Initial Business Response /* (1000, 7, 2014/07/07) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2016/02/08) */
Customer was already refunded as he requested via our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my refund. Thank you very...
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Receiving my refund was my intended...
outcome. I thank the Revdex.com for facilitating this quick response.
Initial Business Response /* (1000, 13, 2014/07/21) */
Our records show this product has already been refunded.
Initial Consumer Rebuttal /* (2000, 16, 2014/07/21) */
Avast has given me my refund. Consequently, the case is closed.
Initial Business Response /* (1000, 5, 2015/09/14) */
Customer contacted us via our support portal in July/2015.
His Auto-renewal order was already refunded back to his account.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I don,t know who's account they refunded to, it wasn't my account 8407. I can't contact them because they say my e-mail address doesn't appear in there system. I can't access there system to check were they credit my account.
Final Consumer Response /* (2000, 9, 2015/09/18) */
My credit card notified me Avaat credited my account for $53.49 on Sept XX XXXX. This closes out this request. Thank You for help in resolving this problem of paym't.
Initial Business Response /* (1000, 5, 2015/08/12) */
Customer contacted us via our support portal on June/2015 (8 months from the purchase date) with his refund request.
This refund request was declined due to our 30-days refund guarantee.
We are more than to provide customer any help during...
the remaining validation of his license.
Auto-Renewal for his order was already canceled.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not even close to being satisfactory. I will accept nothing less than a full refund for every dollar I paid Avast. The company is incompetent as well as dishonest. This morning I received an email from them in Russian about renewing! If I don't receive a check (I've cancelled my credit card because I don't trust that they won't still automatically renew) I will take this matter to the appropriate governmental agencies as well as media consumer watchdogs. These kind of business practices need to be punished and exposed. They're getting off easy. I should also ask for reimbursement for the computer that I had to replace because of their worthless "protection."
Final Business Response /* (4000, 9, 2015/08/23) */
All Avast programs can be used 30 days for free as a trial, and additionally we offer a 30 days money back guarantee from the date of purchase. Customer never contacted us in this extended period (60 days) with his refund request or any other support request.
Our support offer to customer help with any Avast related issues he may has.
Unfortunately, due to the refund policy which customer agreed in our EULA during the purchase process - this order cannot be refunded.
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I purchased Avast's alleged protection, I had just had my computer checked out at a local store. After I had submitted my credit card info, I tried to install Avast. I couldn't do it and called the company. They claimed my computer was in disrepair and they would have to install it remotely for an additional charge. After a few months, allegedly under Avast protection, my computer was infected and had to be replaced. I contacted the company and asked for a refund. The representative send me online instructions to do so which turned out to be impossible. No mention was made of any 30 day refund deadline. These are the kind of questionable business practices which I will present to both governmental and media agencies if I'm not given a full refund by check.
Initial Business Response /* (1000, 5, 2014/08/29) */
Thank you for submitting your request through the Revdex.com portal. An internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases.
Kind Regards
Initial Consumer...
Rebuttal /* (2000, 7, 2014/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer contacted us in our support portal with her request.
Our agent contacted her with solution for her however she did not reply back.
We are awaiting her reply in our support portal.
Initial Consumer Rebuttal /*...
(2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and my refund in in process.
Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.
Complaint: [redacted]I am rejecting this response because:
The link they have provided does not work. If Avast is as accommodating as they say then why haven't they simply
called and worked with me to resolve this issue?
The ticket # I have recorded showing I have indeed submitted a ticket is #[redacted]. If I never submitted a ticket than
why do I have replies to me tickets in my email account?
Do the next best thing and schedule a phone appointment with me and fix the issue!!
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2014/09/09) */
Hello [redacted],
We will make these changes to amend your account and to stop the auto-renewal.
Kind Regards
Initial Consumer Rebuttal /* (2000, 7, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from...
the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/05/14) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (2000, 8, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my refund in full. I am happy with their response to this case.
Unfortunately, we did not receive any refund request from customer in our support portal.
Customer has no order associated with her email address.
We contacted her directly to get any additional info to locate her recent order.
Initial Business Response /* (1000, 5, 2014/03/21) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only accept the response after I get the refund. Thier response is vague like their website and their customer service department. they said they will contact the refund department but left out whether or not I will get a full refund on both the mobile (which was never started) of 14.99 and the computer software. Which I cancelled.
Avast needs to be more direct in their approach and live up to thier end of a commitment. Including prompt refunds without having to go through the Revdex.com.
Final Business Response /* (4000, 14, 2014/03/27) */
Very sorry but we do not refund prorated licenses. Refunds are only applicable 30 days after purchase.
Thank you in advance for your cooperation.
We deem this case as closed and no further refund will be provided.
Final Consumer Response /* (3000, 12, 2014/03/26) */
they just renewed the license for this product in January. I should still be able to get a refund for the portion not used
Initial Business Response /* (1000, 7, 2014/05/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2015/05/19) */
Unfortunately, we did not find any email in our support portal from this customer.
Customer was renewed because his previous order had Auto-Renewal option active.
Customer received two notification emails from our distributor about...
upcoming renewal with a description how to cancel this Auto-Renewal.
We are awaiting customer reply in our support portal.
Initial Business Response /* (1000, 5, 2014/03/25) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 10, 2014/07/31) */
Unfortunately your product was for 2 years and you've already had the product for over a year which is past the 30 day money back guarantee. We are not able to provide a refund for the remainding period.
If your having a problem...
with the software were more than happy to provide you assistance, please feel free to submit a ticket at any time via our support portal.
Kind Regards
Initial Business Response /* (1000, 7, 2014/07/07) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2016/01/15) */
Customer was already refunded as he requested via our support portal.
Initial Business Response /* (1000, 5, 2016/02/08) */
Customer was already refunded as he requested via our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my refund. Thank you very...
much. [redacted] E [redacted]
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Receiving my refund was my intended...
outcome. I thank the Revdex.com for facilitating this quick response.
Initial Business Response /* (1000, 13, 2014/07/21) */
Our records show this product has already been refunded.
Initial Consumer Rebuttal /* (2000, 16, 2014/07/21) */
Avast has given me my refund. Consequently, the case is closed.
Initial Business Response /* (1000, 5, 2015/09/14) */
Customer contacted us via our support portal in July/2015.
His Auto-renewal order was already refunded back to his account.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I don,t know who's account they refunded to, it wasn't my account 8407. I can't contact them because they say my e-mail address doesn't appear in there system. I can't access there system to check were they credit my account.
Final Consumer Response /* (2000, 9, 2015/09/18) */
My credit card notified me Avaat credited my account for $53.49 on Sept XX XXXX. This closes out this request. Thank You for help in resolving this problem of paym't.
Initial Business Response /* (1000, 5, 2015/08/12) */
Customer contacted us via our support portal on June/2015 (8 months from the purchase date) with his refund request.
This refund request was declined due to our 30-days refund guarantee.
We are more than to provide customer any help during...
the remaining validation of his license.
Auto-Renewal for his order was already canceled.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not even close to being satisfactory. I will accept nothing less than a full refund for every dollar I paid Avast. The company is incompetent as well as dishonest. This morning I received an email from them in Russian about renewing! If I don't receive a check (I've cancelled my credit card because I don't trust that they won't still automatically renew) I will take this matter to the appropriate governmental agencies as well as media consumer watchdogs. These kind of business practices need to be punished and exposed. They're getting off easy. I should also ask for reimbursement for the computer that I had to replace because of their worthless "protection."
Final Business Response /* (4000, 9, 2015/08/23) */
All Avast programs can be used 30 days for free as a trial, and additionally we offer a 30 days money back guarantee from the date of purchase. Customer never contacted us in this extended period (60 days) with his refund request or any other support request.
Our support offer to customer help with any Avast related issues he may has.
Unfortunately, due to the refund policy which customer agreed in our EULA during the purchase process - this order cannot be refunded.
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I purchased Avast's alleged protection, I had just had my computer checked out at a local store. After I had submitted my credit card info, I tried to install Avast. I couldn't do it and called the company. They claimed my computer was in disrepair and they would have to install it remotely for an additional charge. After a few months, allegedly under Avast protection, my computer was infected and had to be replaced. I contacted the company and asked for a refund. The representative send me online instructions to do so which turned out to be impossible. No mention was made of any 30 day refund deadline. These are the kind of questionable business practices which I will present to both governmental and media agencies if I'm not given a full refund by check.