Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/03/12) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged $31.93 on Feb 25....
I requested refund for this entire invoice. I have removed all Avast software from on my computer. A certification of destruction was submitted on Mar 11. A partial refund of $21.94 unacceptable, and it has not yet to post to my credit card. No correspondence has been received that my account ID & PW are removed from their system.
Do not close my complaint, they have yet to satisfy even 1 of my resolution requests.
Final Business Response /* (4000, 9, 2015/03/19) */
Customer will receive his refund in two payments $21.94 + $9.99. Customer purchased two products: Grimefighter and EasyPass.
We've checked status of his refund and all terms & conditions for refund were accepted so he should receive his money within next 7 business days.
We informed customer about above via our support portal as well.
Initial Business Response /* (1000, 5, 2014/03/21) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only accept the response after I get the refund. Thier response is vague like their website and their customer service department. they said they will contact the refund department but left out whether or not I will get a full refund on both the mobile (which was never started) of 14.99 and the computer software. Which I cancelled.
Avast needs to be more direct in their approach and live up to thier end of a commitment. Including prompt refunds without having to go through the Revdex.com.
Final Business Response /* (4000, 14, 2014/03/27) */
Very sorry but we do not refund prorated licenses. Refunds are only applicable 30 days after purchase.
Thank you in advance for your cooperation.
We deem this case as closed and no further refund will be provided.
Final Consumer Response /* (3000, 12, 2014/03/26) */
they just renewed the license for this product in January. I should still be able to get a refund for the portion not used
Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.
Initial Business Response /* (1000, 5, 2015/07/27) */
Unfortunately, we did not find this customer in our support portal.
Customer was refunded as he requested.
Unfortunately, we did not receive any refund request from customer in our support portal.
Customer has no order associated with her email address.
We contacted her directly to get any additional info to locate her recent order.
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer contacted us in our support portal with her request.
Our agent contacted her with solution for her however she did not reply back.
We are awaiting her reply in our support portal.
Initial Consumer Rebuttal /*...
(2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and my refund in in process.
I have submitted two tickets ([redacted] and [redacted]) for refunds of Digital River orders ([redacted]0 $43.29 and [redacted]0 $75.76). These were unwanted license renewals. Other than confirmation emails from Avast containing ticket numbers, there's no other response. There doesn't seem to be anyone actually processing these tickets.
The only way I've been able to speak to a human is for technical support. All other phone calls are recordings referring me back to their website. There doesn't seem to be any way to speak with a person to resolve these type of issues.
Initial Business Response /* (1000, 5, 2014/05/14) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (2000, 8, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my refund in full. I am happy with their response to this case.
Initial Business Response /* (1000, 7, 2014/05/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2015/05/19) */
Unfortunately, we did not find any email in our support portal from this customer.
Customer was renewed because his previous order had Auto-Renewal option active.
Customer received two notification emails from our distributor about...
upcoming renewal with a description how to cancel this Auto-Renewal.
We are awaiting customer reply in our support portal.
Initial Business Response /* (1000, 7, 2014/07/07) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 10, 2014/07/31) */
Unfortunately your product was for 2 years and you've already had the product for over a year which is past the 30 day money back guarantee. We are not able to provide a refund for the remainding period.
If your having a problem...
with the software were more than happy to provide you assistance, please feel free to submit a ticket at any time via our support portal.
Kind Regards
Initial Business Response /* (1000, 5, 2014/03/25) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2015/05/12) */
Unfortunately, we did not find this customer in our support portal.
We refunded customer as he requested.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
I appreciate that Avast refunded me the $19.95 fee for the Grimefighter antivirus program. However my pc has not worked properly since I downloaded their Grimefighter program. My pc won't connect to the Internet, and there is a strange noise that comes on for a min or two whenever I start the computer. Also, when after I start the computer it comes up with pop ups saying several different programs are disabled.
I want Avast to get my computer restored to how it was before I downloaded Grimefighter. I want a tech to call me, and if they can't fix it over the phone I want Avast to pay to have a service tech restore my computer.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/05/14) */
Customer contacted us today as a reaction to our recommendation with system restore.
His reply was that he already did system restore immediately after using GrimeFighter.
In this case all actions done by GrimeFighter were completely reversed. GrimeFighter is a software product and cannot cause "strange noise".
We recommended to customer to use his antivirus and check his computer for possible threats and defragment his hdd.
Final Consumer Response /* (4200, 11, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Avast says their Grimefighter program can't cause any problems with my pc, and I am wrong. I just Googled "Avast Grimefighter problems." There are several complaints on online forums from innocent consumers like me that downloaded Grimefighter, and now their pc won't work. This man posted a video and it got 6,000 views telling a terrible story about Grinefighter, and his story is exactly the same as mine! He downloaded Grimefighter and it "broke his computer" and he said "my internet doesn't work now. Here is the link to his video: https://m.youtube.com/[redacted]. I tried the things Avast has suggested: I ran the Windows restoration program, but Avast Grimefighter did something bad to my computer and it can't be fixed by a simple restoration program. Also the other programs Avast suggested won't run because my pc is so damaged by Grimefighter now, that the disk defragmentation program won't even work. I bet it would have worked before Avast Grimefighter broke my computer. Please put some pressure on Avast to pay for a technician to fix my computer to how it was prior to downloading Grimefighter. Thank you, [redacted]
Initial Business Response /* (1000, 13, 2014/07/21) */
Our records show this product has already been refunded.
Initial Consumer Rebuttal /* (2000, 16, 2014/07/21) */
Avast has given me my refund. Consequently, the case is closed.
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Receiving my refund was my intended...
outcome. I thank the Revdex.com for facilitating this quick response.
Initial Business Response /* (1000, 5, 2014/02/19) */
Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon.
We do apologize for the inconvenience this may have caused.
Kind...
Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/02/21) */
02-21-14
MS. [redacted] As a reply to phone contact from avast from XX-XX-XX they once again are saying the will resubmit the refund .This will be the third time i,ve be assured of this .Hopefully the third times the charm. Thank you for your trouble [redacted] -claim [redacted]
Final Business Response /* (4000, 32, 2015/02/10) */
Customer placed order in dispute.
In this case our distributor cannot initiate refund standard way.
Customer should already have payment back at his account otherwise he has to contact his bank for further investigation.
Final Consumer Response /* (4200, 34, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whatever this means? In this case our distributor cannot initiate refund standard way.(won,t be getting my new debt card number that,s for sure)cut a check ..
Same line just more time ,The bank has investigated several time and found the party to be untruthful.thank you r.[redacted]
Initial Business Response /* (1000, 5, 2015/09/14) */
Customer contacted us via our support portal in July/2015.
His Auto-renewal order was already refunded back to his account.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I don,t know who's account they refunded to, it wasn't my account 8407. I can't contact them because they say my e-mail address doesn't appear in there system. I can't access there system to check were they credit my account.
Final Consumer Response /* (2000, 9, 2015/09/18) */
My credit card notified me Avaat credited my account for $53.49 on Sept XX XXXX. This closes out this request. Thank You for help in resolving this problem of paym't.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/03/12) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged $31.93 on Feb 25....
I requested refund for this entire invoice. I have removed all Avast software from on my computer. A certification of destruction was submitted on Mar 11. A partial refund of $21.94 unacceptable, and it has not yet to post to my credit card. No correspondence has been received that my account ID & PW are removed from their system.
Do not close my complaint, they have yet to satisfy even 1 of my resolution requests.
Final Business Response /* (4000, 9, 2015/03/19) */
Customer will receive his refund in two payments $21.94 + $9.99. Customer purchased two products: Grimefighter and EasyPass.
We've checked status of his refund and all terms & conditions for refund were accepted so he should receive his money within next 7 business days.
We informed customer about above via our support portal as well.
Initial Business Response /* (1000, 5, 2014/03/21) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only accept the response after I get the refund. Thier response is vague like their website and their customer service department. they said they will contact the refund department but left out whether or not I will get a full refund on both the mobile (which was never started) of 14.99 and the computer software. Which I cancelled.
Avast needs to be more direct in their approach and live up to thier end of a commitment. Including prompt refunds without having to go through the Revdex.com.
Final Business Response /* (4000, 14, 2014/03/27) */
Very sorry but we do not refund prorated licenses. Refunds are only applicable 30 days after purchase.
Thank you in advance for your cooperation.
We deem this case as closed and no further refund will be provided.
Final Consumer Response /* (3000, 12, 2014/03/26) */
they just renewed the license for this product in January. I should still be able to get a refund for the portion not used
Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.
Initial Business Response /* (1000, 5, 2015/07/27) */
Unfortunately, we did not find this customer in our support portal.
Customer was refunded as he requested.
Unfortunately, we did not receive any refund request from customer in our support portal.
Customer has no order associated with her email address.
We contacted her directly to get any additional info to locate her recent order.
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer contacted us in our support portal with her request.
Our agent contacted her with solution for her however she did not reply back.
We are awaiting her reply in our support portal.
Initial Consumer Rebuttal /*...
(2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and my refund in in process.
I have submitted two tickets ([redacted] and [redacted]) for refunds of Digital River orders ([redacted]0 $43.29 and [redacted]0 $75.76). These were unwanted license renewals. Other than confirmation emails from Avast containing ticket numbers, there's no other response. There doesn't seem to be anyone actually processing these tickets.
The only way I've been able to speak to a human is for technical support. All other phone calls are recordings referring me back to their website. There doesn't seem to be any way to speak with a person to resolve these type of issues.
Initial Business Response /* (1000, 5, 2014/05/14) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (2000, 8, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my refund in full. I am happy with their response to this case.
Initial Business Response /* (1000, 7, 2014/05/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2015/05/19) */
Unfortunately, we did not find any email in our support portal from this customer.
Customer was renewed because his previous order had Auto-Renewal option active.
Customer received two notification emails from our distributor about...
upcoming renewal with a description how to cancel this Auto-Renewal.
We are awaiting customer reply in our support portal.
Initial Business Response /* (1000, 5, 2016/01/15) */
Customer was already refunded as he requested via our support portal.
Initial Business Response /* (1000, 7, 2014/07/07) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 10, 2014/07/31) */
Unfortunately your product was for 2 years and you've already had the product for over a year which is past the 30 day money back guarantee. We are not able to provide a refund for the remainding period.
If your having a problem...
with the software were more than happy to provide you assistance, please feel free to submit a ticket at any time via our support portal.
Kind Regards
Initial Business Response /* (1000, 5, 2014/03/25) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Business Response /* (1000, 5, 2015/05/12) */
Unfortunately, we did not find this customer in our support portal.
We refunded customer as he requested.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
I appreciate that Avast refunded me the $19.95 fee for the Grimefighter antivirus program. However my pc has not worked properly since I downloaded their Grimefighter program. My pc won't connect to the Internet, and there is a strange noise that comes on for a min or two whenever I start the computer. Also, when after I start the computer it comes up with pop ups saying several different programs are disabled.
I want Avast to get my computer restored to how it was before I downloaded Grimefighter. I want a tech to call me, and if they can't fix it over the phone I want Avast to pay to have a service tech restore my computer.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/05/14) */
Customer contacted us today as a reaction to our recommendation with system restore.
His reply was that he already did system restore immediately after using GrimeFighter.
In this case all actions done by GrimeFighter were completely reversed. GrimeFighter is a software product and cannot cause "strange noise".
We recommended to customer to use his antivirus and check his computer for possible threats and defragment his hdd.
Final Consumer Response /* (4200, 11, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Avast says their Grimefighter program can't cause any problems with my pc, and I am wrong. I just Googled "Avast Grimefighter problems." There are several complaints on online forums from innocent consumers like me that downloaded Grimefighter, and now their pc won't work. This man posted a video and it got 6,000 views telling a terrible story about Grinefighter, and his story is exactly the same as mine! He downloaded Grimefighter and it "broke his computer" and he said "my internet doesn't work now. Here is the link to his video: https://m.youtube.com/[redacted]. I tried the things Avast has suggested: I ran the Windows restoration program, but Avast Grimefighter did something bad to my computer and it can't be fixed by a simple restoration program. Also the other programs Avast suggested won't run because my pc is so damaged by Grimefighter now, that the disk defragmentation program won't even work. I bet it would have worked before Avast Grimefighter broke my computer. Please put some pressure on Avast to pay for a technician to fix my computer to how it was prior to downloading Grimefighter. Thank you, [redacted]
Initial Business Response /* (1000, 13, 2014/07/21) */
Our records show this product has already been refunded.
Initial Consumer Rebuttal /* (2000, 16, 2014/07/21) */
Avast has given me my refund. Consequently, the case is closed.
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Receiving my refund was my intended...
outcome. I thank the Revdex.com for facilitating this quick response.
Initial Business Response /* (1000, 5, 2014/02/19) */
Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon.
We do apologize for the inconvenience this may have caused.
Kind...
Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/02/21) */
02-21-14
MS. [redacted] As a reply to phone contact from avast from XX-XX-XX they once again are saying the will resubmit the refund .This will be the third time i,ve be assured of this .Hopefully the third times the charm. Thank you for your trouble [redacted] -claim [redacted]
Final Business Response /* (4000, 32, 2015/02/10) */
Customer placed order in dispute.
In this case our distributor cannot initiate refund standard way.
Customer should already have payment back at his account otherwise he has to contact his bank for further investigation.
Final Consumer Response /* (4200, 34, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whatever this means? In this case our distributor cannot initiate refund standard way.(won,t be getting my new debt card number that,s for sure)cut a check ..
Same line just more time ,The bank has investigated several time and found the party to be untruthful.thank you r.[redacted]
Initial Business Response /* (1000, 5, 2015/09/14) */
Customer contacted us via our support portal in July/2015.
His Auto-renewal order was already refunded back to his account.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
I don,t know who's account they refunded to, it wasn't my account 8407. I can't contact them because they say my e-mail address doesn't appear in there system. I can't access there system to check were they credit my account.
Final Consumer Response /* (2000, 9, 2015/09/18) */
My credit card notified me Avaat credited my account for $53.49 on Sept XX XXXX. This closes out this request. Thank You for help in resolving this problem of paym't.