Initial Business Response /* (1000, 5, 2015/04/16) */
We did not find customer in our support portal.
We contacted him with his license and a procedure how to insert it.
We are awaiting his reply in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/19) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Thank you Yvette for your Revdex.com follow up.
Regarding Avasts latest communication: Yes I wrote several tickets requesting help, but a search on line quickly indicated to me that most of those Portal Requests for Tech Support never seemed to get attention. I then, began using the phone to call which eventually led to my complaint.
While I did have a bad experience with Avast that left me with a horrible migrane ( I was down a bout a week).
I actually did get a fast response phone call from an Avast Supervisor. Unfortunatly, it came in shortly after I had already made my Revdex.com complaint and while I was too ill to take advantage of the offered assistance.
To Avast's credit and in all fairness, the supervisor I spoke to was just the opposite of what I would have expected. He was soft spoken, polite and understanding regarding my up and coming migrane and appologized for any mistreatment.
If the rest of Avast was as thoughtful and caring as this supervisor appeared to be the company would be a powerhouse far beyond Microsoft.
As of April 19th 2015, I am reloading Operating Software and will again try to load Avast onto my system only this time using the instructions outlined by Avast.
I will also double check to see if any of the 3 emails I received were correspondance emails or were simply information only emails.
As I recall I never received an email that I could actually respond back to anyone with, but I will double check as there is always an honest chance of a mistake.
Yvette, thank you for your assistance and my complements and graditude to the Avast supervisor I spoke to.
While the bad experience will likely keep me from renewing my Avast account when it comes due this year, I must confess that should I decide otherwise, it would be because of that phone call and supervisor.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/04) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Final Consumer Response /* (2000, 7, 2014/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help resolving my issue
Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal. These emails informs about upcoming renewal event together with a...
description how to cancel this renewal feature.We contacted customer from our support portal to explain her this situation.
Initial Business Response /* (1000, 5, 2015/02/05) */
Customer was already refunded as he requested in our support portal.
He should receive him money within next 7 business days since terms & conditions of refund are accepted.
Initial Business Response /* (1000, 5, 2015/12/21) */
Customer was already refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They Finally got back to me after I...
submitted this complaint.
They state on the support page that they will respond within 24 hrs. Better late than never I guess, they did resolve the issue.
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 6, 2015/10/27) */
Unfortunately, we did not find any email in our support portal from this customer.
We checked our distributor database and found only one charge for Avast Cleanup.
We contacted customer with a request for proof of charge to...
investigate this case with our distributor.
We are awaiting customer reply in our support portal.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/30) */
I received your email today and wanted to inform you that I in fact did respond to Avast and the response is shown below along with their original email to me.
Unfortunately, we did not find any email in our support portal from this customer.
We checked our distributor database and found only one charge for Avast Cleanup.
We contacted customer with a request for proof of charge to investigate this case with our distributor.
We are awaiting customer reply in our support portal.
As you can see from their initial contact some of the things they stated in their response to you are in error. !. I did respond 2. no request for proof was made. and 3. I did tell them that I would send proof. Please forward my already sent response a copy of my proof.
susan [redacted], thank you for becoming an Avast customer
Here is a summary of your order, plus the installation instructions and several links you might find useful.
Order Information Billing Address
Order ID:
XXXXXXXXXXX
Order Date:
September 24, 2015
Invoice:
Available at our Order Portal.
Password:[redacted] will need the password [redacted] logging into anOrder Portal to check details of your order.
Name:
susan [redacted]
Address:
[redacted] XXXXX
US
Email:
[redacted]@comcast.net
Products in Your Order
Product SKU: GMF-XX-XXX-XX-AR
Product Name: Avast Cleanup - 1 PC, 1 Year
Qty Ordered: 1
Amount: $23.88
Subtotal: $39.99
Discount: -$16.11
Tax: $0.00
Total Price: $23.88
Payment Information
If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.
Installation Instructions
Avast Cleanup
Follow the instructions to insert the activation code.
Activation code: [redacted]
NOTE: Your license is valid from the day of purchase not the day of activation
________________________________________
Do you need help with installation?
Call us 1-866-951-7679 (toll-free from US). We are happy to help you with any technical issue.
Auto-Renewal Plan Terms
By completing your purchase, you have authorized Digital River to automatically renew your purchased license for successive renewal terms equal in length to your initial license term but no longer than 1 year, at the then-current renewal license price (plus applicable taxes) using your payment information provided for your initial purchase, until you cancel.
At least one email will be sent to you to remind you of each upcoming renewal. The Digital River Terms of Sale and Privacy Policy will apply to each renewal transaction. You also agree that Digital River may, upon notice to you, transfer your responsibility for the processing of renewals of your purchased license under the Auto-Renewal Plan to Avast Software a.s. ("Avast"), in which case Digital River will transfer your billing information to Avast or their payment processor, and Avast's terms of sale and privacy policy provided to you in Avast's reminder email will apply to each renewal transaction.
You may cancel your auto-renewal plan at any time by logging into the My Subscriptions portal (access information are included in this email or on the Customer Service Help page), selecting your product, and selecting the option to disable automatic renewal.
Stay in touch
Visit our Support Center to get instant help.
Join our community on Facebook.
Follow Avast on Twitter.
Read our blog for interesting news.
See all Avast contacts.
Best regards,
Avast Software Customer Service
avast.com/support
Final Business Response /* (4000, 14, 2015/11/06) */
Customer's license is valid until 2017.
We informed customer to reactivate his Cleanup with sent activation code.
Final Consumer Response /* (2000, 16, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank the Revdex.com for its assistant in obtaining the result provided by AVAST. Though not perfect it is much better than I would have received on my own.
Initial Business Response /* (1000, 5, 2014/04/16) */
Hello [redacted],
The 2/21/2014 purchase was already refunded however the October 2013 purchase will not be as it's already been 6 months after purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/17) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
The October 2013 purchase never solved my computer problems, and I kept informing Avast of this fact, and in January 2014 informed Avast to cancel my subscription. They have since refused to refund this subscription which was $39.98. I have received the X-XX-XXXX refund but had to go through my bank to get the refund credit. I want the amount I paid on October 2013 refunded to me.
Final Business Response /* (4000, 21, 2015/02/10) */
Customer was refunded for the only valid subscription which he had with us - order placed on Feb/2014.
He has no other subscription with us.
Final Consumer Response /* (4200, 23, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Avast is just skirting the issue. I am fed up with their excuses. They know they charged me twice for subscriptions.
My daughter's computer is completely shot. Avast somehow had to have put on the GrimeFighter Program, because my daughter did not have this on her computer. She woke up this morning 9/20/2016 and she started her computer and this GrimeFighter started loading down it came from Avast, and after it loaded all that was on my daughter's computer was a blue screen. She cannot use her computer. And she is disabled and was using her computer for school. Now she is in the middle of classes and cannot take her classes. We are both disabled, we draw a disability check, They wanted to charge us for something they did, anywhere from 119.99 -179.99 They also took money out of my checking account 2-3x a month for stuff I didn't even order. I have never had the money returned $100.00. And I am sure I never will. They are poor business people. The only thing they care about is more money!
Initial Business Response /* (1000, 5, 2015/04/16) */
We did not find customer in our support portal.
We contacted him with his license and a procedure how to insert it.
We are awaiting his reply in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/19) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Thank you Yvette for your Revdex.com follow up.
Regarding Avasts latest communication: Yes I wrote several tickets requesting help, but a search on line quickly indicated to me that most of those Portal Requests for Tech Support never seemed to get attention. I then, began using the phone to call which eventually led to my complaint.
While I did have a bad experience with Avast that left me with a horrible migrane ( I was down a bout a week).
I actually did get a fast response phone call from an Avast Supervisor. Unfortunatly, it came in shortly after I had already made my Revdex.com complaint and while I was too ill to take advantage of the offered assistance.
To Avast's credit and in all fairness, the supervisor I spoke to was just the opposite of what I would have expected. He was soft spoken, polite and understanding regarding my up and coming migrane and appologized for any mistreatment.
If the rest of Avast was as thoughtful and caring as this supervisor appeared to be the company would be a powerhouse far beyond Microsoft.
As of April 19th 2015, I am reloading Operating Software and will again try to load Avast onto my system only this time using the instructions outlined by Avast.
I will also double check to see if any of the 3 emails I received were correspondance emails or were simply information only emails.
As I recall I never received an email that I could actually respond back to anyone with, but I will double check as there is always an honest chance of a mistake.
Yvette, thank you for your assistance and my complements and graditude to the Avast supervisor I spoke to.
While the bad experience will likely keep me from renewing my Avast account when it comes due this year, I must confess that should I decide otherwise, it would be because of that phone call and supervisor.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/04) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Final Consumer Response /* (2000, 7, 2014/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help resolving my issue
Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal. These emails informs about upcoming renewal event together with a...
description how to cancel this renewal feature.We contacted customer from our support portal to explain her this situation.
Initial Business Response /* (1000, 5, 2015/02/05) */
Customer was already refunded as he requested in our support portal.
He should receive him money within next 7 business days since terms & conditions of refund are accepted.
Initial Business Response /* (1000, 5, 2015/12/21) */
Customer was already refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They Finally got back to me after I...
submitted this complaint.
They state on the support page that they will respond within 24 hrs. Better late than never I guess, they did resolve the issue.
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 6, 2015/10/27) */
Unfortunately, we did not find any email in our support portal from this customer.
We checked our distributor database and found only one charge for Avast Cleanup.
We contacted customer with a request for proof of charge to...
investigate this case with our distributor.
We are awaiting customer reply in our support portal.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/30) */
I received your email today and wanted to inform you that I in fact did respond to Avast and the response is shown below along with their original email to me.
Unfortunately, we did not find any email in our support portal from this customer.
We checked our distributor database and found only one charge for Avast Cleanup.
We contacted customer with a request for proof of charge to investigate this case with our distributor.
We are awaiting customer reply in our support portal.
As you can see from their initial contact some of the things they stated in their response to you are in error. !. I did respond 2. no request for proof was made. and 3. I did tell them that I would send proof. Please forward my already sent response a copy of my proof.
susan [redacted], thank you for becoming an Avast customer
Here is a summary of your order, plus the installation instructions and several links you might find useful.
Order Information Billing Address
Order ID:
XXXXXXXXXXX
Order Date:
September 24, 2015
Invoice:
Available at our Order Portal.
Password:[redacted] will need the password [redacted] logging into anOrder Portal to check details of your order.
Name:
susan [redacted]
Address:
[redacted] XXXXX
US
Email:
[redacted]@comcast.net
Products in Your Order
Product SKU: GMF-XX-XXX-XX-AR
Product Name: Avast Cleanup - 1 PC, 1 Year
Qty Ordered: 1
Amount: $23.88
Subtotal: $39.99
Discount: -$16.11
Tax: $0.00
Total Price: $23.88
Payment Information
If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.
Installation Instructions
Avast Cleanup
Follow the instructions to insert the activation code.
Activation code: [redacted]
NOTE: Your license is valid from the day of purchase not the day of activation
________________________________________
Do you need help with installation?
Call us 1-866-951-7679 (toll-free from US). We are happy to help you with any technical issue.
Auto-Renewal Plan Terms
By completing your purchase, you have authorized Digital River to automatically renew your purchased license for successive renewal terms equal in length to your initial license term but no longer than 1 year, at the then-current renewal license price (plus applicable taxes) using your payment information provided for your initial purchase, until you cancel.
At least one email will be sent to you to remind you of each upcoming renewal. The Digital River Terms of Sale and Privacy Policy will apply to each renewal transaction. You also agree that Digital River may, upon notice to you, transfer your responsibility for the processing of renewals of your purchased license under the Auto-Renewal Plan to Avast Software a.s. ("Avast"), in which case Digital River will transfer your billing information to Avast or their payment processor, and Avast's terms of sale and privacy policy provided to you in Avast's reminder email will apply to each renewal transaction.
You may cancel your auto-renewal plan at any time by logging into the My Subscriptions portal (access information are included in this email or on the Customer Service Help page), selecting your product, and selecting the option to disable automatic renewal.
Stay in touch
Visit our Support Center to get instant help.
Join our community on Facebook.
Follow Avast on Twitter.
Read our blog for interesting news.
See all Avast contacts.
Best regards,
Avast Software Customer Service
avast.com/support
Final Business Response /* (4000, 14, 2015/11/06) */
Customer's license is valid until 2017.
We informed customer to reactivate his Cleanup with sent activation code.
Final Consumer Response /* (2000, 16, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank the Revdex.com for its assistant in obtaining the result provided by AVAST. Though not perfect it is much better than I would have received on my own.
Initial Business Response /* (1000, 5, 2014/04/16) */
Hello [redacted],
The 2/21/2014 purchase was already refunded however the October 2013 purchase will not be as it's already been 6 months after purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/17) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
The October 2013 purchase never solved my computer problems, and I kept informing Avast of this fact, and in January 2014 informed Avast to cancel my subscription. They have since refused to refund this subscription which was $39.98. I have received the X-XX-XXXX refund but had to go through my bank to get the refund credit. I want the amount I paid on October 2013 refunded to me.
Final Business Response /* (4000, 21, 2015/02/10) */
Customer was refunded for the only valid subscription which he had with us - order placed on Feb/2014.
He has no other subscription with us.
Final Consumer Response /* (4200, 23, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Avast is just skirting the issue. I am fed up with their excuses. They know they charged me twice for subscriptions.
My daughter's computer is completely shot. Avast somehow had to have put on the GrimeFighter Program, because my daughter did not have this on her computer. She woke up this morning 9/20/2016 and she started her computer and this GrimeFighter started loading down it came from Avast, and after it loaded all that was on my daughter's computer was a blue screen. She cannot use her computer. And she is disabled and was using her computer for school. Now she is in the middle of classes and cannot take her classes. We are both disabled, we draw a disability check, They wanted to charge us for something they did, anywhere from 119.99 -179.99 They also took money out of my checking account 2-3x a month for stuff I didn't even order. I have never had the money returned $100.00. And I am sure I never will. They are poor business people. The only thing they care about is more money!