Initial Business Response /* (1000, 5, 2015/08/12) */
Customer contacted us via our support portal on June/2015 (8 months from the purchase date) with his refund request.
This refund request was declined due to our 30-days refund guarantee.
We are more than to provide customer any help during...
the remaining validation of his license.
Auto-Renewal for his order was already canceled.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not even close to being satisfactory. I will accept nothing less than a full refund for every dollar I paid Avast. The company is incompetent as well as dishonest. This morning I received an email from them in Russian about renewing! If I don't receive a check (I've cancelled my credit card because I don't trust that they won't still automatically renew) I will take this matter to the appropriate governmental agencies as well as media consumer watchdogs. These kind of business practices need to be punished and exposed. They're getting off easy. I should also ask for reimbursement for the computer that I had to replace because of their worthless "protection."
Final Business Response /* (4000, 9, 2015/08/23) */
All Avast programs can be used 30 days for free as a trial, and additionally we offer a 30 days money back guarantee from the date of purchase. Customer never contacted us in this extended period (60 days) with his refund request or any other support request.
Our support offer to customer help with any Avast related issues he may has.
Unfortunately, due to the refund policy which customer agreed in our EULA during the purchase process - this order cannot be refunded.
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I purchased Avast's alleged protection, I had just had my computer checked out at a local store. After I had submitted my credit card info, I tried to install Avast. I couldn't do it and called the company. They claimed my computer was in disrepair and they would have to install it remotely for an additional charge. After a few months, allegedly under Avast protection, my computer was infected and had to be replaced. I contacted the company and asked for a refund. The representative send me online instructions to do so which turned out to be impossible. No mention was made of any 30 day refund deadline. These are the kind of questionable business practices which I will present to both governmental and media agencies if I'm not given a full refund by check.
Initial Business Response /* (1000, 5, 2016/02/08) */
Customer was already refunded as he requested via our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my refund. Thank you very...
Avast promises results but when they don't deliver they claim the problem needs their higher upgarded support. When that doesn't work they suggest their next level of support for unlimted support 24/7 that will definitely solve any problem. When that doesn't work they tell you to rebuild your system and call them back. After 3 days refused to refund money. Harware/Sofware Tech companies after analyzing my cripple system said they have seen this before and the Avast software is very aggreesive and as in my case destryed the boot to windows command codes. Making it impossible to gain access to rebuild. Go on line and read the many complaints from people about this company. Avast has created six complaint sites to difuse the known problem.
Initial Business Response /* (1000, 5, 2015/05/12) */
We were able to find customer's email in our support portal.
We offered to combine his licenses in to one licence with an extension of subscription validity.
We are awaiting customer reply in our support portal.
Initial Consumer...
Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refund since I paid twice. I received an email that they are going to give me the refund. I will close the case when I see that they have refunded by checking account.
Thanks for you help.
Final Business Response /* (4000, 9, 2015/05/14) */
Customer was already refunded for his duplicate order as he requested.
Final Consumer Response /* (2000, 11, 2015/05/15) */
5-15-15
Sent via email to consumer:
Good morning,
I am in review of your complaint. Has your issue with AVAST been resolved?
Kind regards,
[redacted]
Received response from consumer via email:
[redacted]@aol.com
yes thank you so much for your help!!!
Initial Business Response /* (1000, 5, 2015/01/21) */
Unfortunately, we didn't receive any complaint or support request from this customer.
We just contacted him about his activation issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/11/19) */
Customer was already refunded per his request in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I confirmed with my credit...
card I have received a refund of $64.98. I am still waiting on the $178 refund. Thank you.
Initial Business Response /* (1000, 5, 2015/07/10) */
Unfortunately, customer never contacted us via our support portal.
Customer was refunded as he requested.
Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial Consumer...
Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.
Unfortunately, we did not receive any support request from this customer in our support portal.
We contacted her with our offer of help to resolve her issue.
We are awaiting her reply in our support portal.
Initial Business Response /* (1000, 5, 2015/07/03) */
We have found customer's email in our support portal.
Customer was charged for Auto-Renewal and new order.
Unfortunately, we cannot initiate refund at this point because customer already disputed these orders.
Customer should...
already have payment back at his account otherwise he has to contact his bank for further investigation.
Initial Business Response /* (1000, 6, 2014/07/24) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
I do NOT want to install this! I do NOT want to purchase this! It was NEVER my intent to purchase, only to try it, which I never got to do. I do NOT want to try it either! I just want this $49.99 put back into my account IMMEDIATELY! I NEVER purchased this product! AVAST just took it from my account WITHOUT my consent! I want this money put back TODAY!
I have reported this issue to the Revdex.com!
[redacted] J. [redacted]
07/24/2014
The truest truths are what keep us together or painfully apart.
Final Business Response /* (4000, 10, 2014/07/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/01/28) */
Unfortunately, we did not receive any refund request into our support portal.
Customer was refunded as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
The business has given me my full refund thanks to Revdex.com and has been resolved
Complaint: [redacted]I am rejecting this response because: 30 days was not enough time to discover the problem; I actually bought more products until I became educated about the truth. Professional IT repair service set me straight way after 30 days of my purchase of Avast.Sincerely,[redacted]
Final Consumer Response /* (2000, 7, 2015/08/18) */
Refund finally awarded. Horrible experience with Avast. Will share on social media. thanks for all your help!
Initial Business Response /* (1000, 5, 2015/10/27) */
Customer contacted us in our support portal.
Our support agent explained to customer that he purchased this subscription from Apple iTunes distributor.
We sent customer a link to manage his subscriptions.
Initial Consumer Rebuttal /*...
(3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just cancel the account. The link that was sent, was not helpful. When I called the 800 number after receiving the unhelpful link, they were not able to look up my account at all. Not by name, by phone, or by email. This seems like more deflection and run around. Also, my iTunes account, email, etc. identify me as "[redacted].[redacted]". I am a female, not a male (as referenced by their comments above). This just further demonstrates to me the ineptitude I've experienced all along. Cancelling the account by me, or by Avast should not be this difficult!
Final Consumer Response /* (3000, 12, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted iTunes, the seller, and they have refunded me for the most current payment of $2.99. I want to make sure that no further payments are issued, by cancelling my account. I have notified iTunes, but want my account cancelled from your end, so that there are no further/future subscription payments made. Please confirm the cancellation of my account, and confirm that no further subscription charges will be made.
Final Business Response /* (4000, 14, 2015/11/27) */
Whole subscription management is done by iTunes directly.
If they refunded your charge so we expect that your subscription was stopped.
Initial Business Response /* (1000, 8, 2014/03/03) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Final Consumer Response /* (2000, 10, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My funds were refunded to my bank acct today Thank you 3/6/2014 NEXWAYSOFTWARE.C TELXXXXXXXXXXCAUS Tran Date/Time: 03/05/2014 05:01:31 39.99
Continued from last review. The fee, $179.00 was for a year. I no longer need this service, and I have an HP laptop that is now a doorstop. I contacted my credit card Co. to resolve this problem. The business person who has responded to other complaints on this site is ignoring facts. I spent considerable time on the net reading complaints , most regarding refunds and difficulty navigating their site to enter ticket #'s passwords, etc. and difficulty communicating with staff. One person stated this business is in Prague. They would be hard to sue.
Initial Business Response /* (1000, 5, 2015/08/12) */
Customer contacted us via our support portal on June/2015 (8 months from the purchase date) with his refund request.
This refund request was declined due to our 30-days refund guarantee.
We are more than to provide customer any help during...
the remaining validation of his license.
Auto-Renewal for his order was already canceled.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not even close to being satisfactory. I will accept nothing less than a full refund for every dollar I paid Avast. The company is incompetent as well as dishonest. This morning I received an email from them in Russian about renewing! If I don't receive a check (I've cancelled my credit card because I don't trust that they won't still automatically renew) I will take this matter to the appropriate governmental agencies as well as media consumer watchdogs. These kind of business practices need to be punished and exposed. They're getting off easy. I should also ask for reimbursement for the computer that I had to replace because of their worthless "protection."
Final Business Response /* (4000, 9, 2015/08/23) */
All Avast programs can be used 30 days for free as a trial, and additionally we offer a 30 days money back guarantee from the date of purchase. Customer never contacted us in this extended period (60 days) with his refund request or any other support request.
Our support offer to customer help with any Avast related issues he may has.
Unfortunately, due to the refund policy which customer agreed in our EULA during the purchase process - this order cannot be refunded.
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before I purchased Avast's alleged protection, I had just had my computer checked out at a local store. After I had submitted my credit card info, I tried to install Avast. I couldn't do it and called the company. They claimed my computer was in disrepair and they would have to install it remotely for an additional charge. After a few months, allegedly under Avast protection, my computer was infected and had to be replaced. I contacted the company and asked for a refund. The representative send me online instructions to do so which turned out to be impossible. No mention was made of any 30 day refund deadline. These are the kind of questionable business practices which I will present to both governmental and media agencies if I'm not given a full refund by check.
Initial Business Response /* (1000, 5, 2016/02/08) */
Customer was already refunded as he requested via our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my refund. Thank you very...
much. [redacted] E [redacted]
Avast promises results but when they don't deliver they claim the problem needs their higher upgarded support. When that doesn't work they suggest their next level of support for unlimted support 24/7 that will definitely solve any problem. When that doesn't work they tell you to rebuild your system and call them back. After 3 days refused to refund money. Harware/Sofware Tech companies after analyzing my cripple system said they have seen this before and the Avast software is very aggreesive and as in my case destryed the boot to windows command codes. Making it impossible to gain access to rebuild. Go on line and read the many complaints from people about this company. Avast has created six complaint sites to difuse the known problem.
Initial Business Response /* (1000, 5, 2015/05/12) */
We were able to find customer's email in our support portal.
We offered to combine his licenses in to one licence with an extension of subscription validity.
We are awaiting customer reply in our support portal.
Initial Consumer...
Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refund since I paid twice. I received an email that they are going to give me the refund. I will close the case when I see that they have refunded by checking account.
Thanks for you help.
Final Business Response /* (4000, 9, 2015/05/14) */
Customer was already refunded for his duplicate order as he requested.
Final Consumer Response /* (2000, 11, 2015/05/15) */
5-15-15
Sent via email to consumer:
Good morning,
I am in review of your complaint. Has your issue with AVAST been resolved?
Kind regards,
[redacted]
Received response from consumer via email:
[redacted]@aol.com
yes thank you so much for your help!!!
Initial Business Response /* (1000, 5, 2015/01/21) */
Unfortunately, we didn't receive any complaint or support request from this customer.
We just contacted him about his activation issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/11/19) */
Customer was already refunded per his request in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I confirmed with my credit...
card I have received a refund of $64.98. I am still waiting on the $178 refund. Thank you.
Initial Business Response /* (1000, 5, 2015/07/10) */
Unfortunately, customer never contacted us via our support portal.
Customer was refunded as he requested.
Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial Consumer...
Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.
Unfortunately, we did not receive any support request from this customer in our support portal.
We contacted her with our offer of help to resolve her issue.
We are awaiting her reply in our support portal.
Initial Business Response /* (1000, 5, 2015/07/03) */
We have found customer's email in our support portal.
Customer was charged for Auto-Renewal and new order.
Unfortunately, we cannot initiate refund at this point because customer already disputed these orders.
Customer should...
already have payment back at his account otherwise he has to contact his bank for further investigation.
Initial Business Response /* (1000, 6, 2014/07/24) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
I do NOT want to install this! I do NOT want to purchase this! It was NEVER my intent to purchase, only to try it, which I never got to do. I do NOT want to try it either! I just want this $49.99 put back into my account IMMEDIATELY! I NEVER purchased this product! AVAST just took it from my account WITHOUT my consent! I want this money put back TODAY!
I have reported this issue to the Revdex.com!
[redacted] J. [redacted]
07/24/2014
The truest truths are what keep us together or painfully apart.
Final Business Response /* (4000, 10, 2014/07/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Customer was unsubscribed from our iAVS mailing list per his request in this complaint.
Initial Business Response /* (1000, 5, 2016/01/28) */
Unfortunately, we did not receive any refund request into our support portal.
Customer was refunded as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
The business has given me my full refund thanks to Revdex.com and has been resolved
Complaint: [redacted]I am rejecting this response because: 30 days was not enough time to discover the problem; I actually bought more products until I became educated about the truth. Professional IT repair service set me straight way after 30 days of my purchase of Avast.Sincerely,[redacted]
Final Consumer Response /* (2000, 7, 2015/08/18) */
Refund finally awarded. Horrible experience with Avast. Will share on social media. thanks for all your help!
Initial Business Response /* (1000, 5, 2015/10/27) */
Customer contacted us in our support portal.
Our support agent explained to customer that he purchased this subscription from Apple iTunes distributor.
We sent customer a link to manage his subscriptions.
Initial Consumer Rebuttal /*...
(3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just cancel the account. The link that was sent, was not helpful. When I called the 800 number after receiving the unhelpful link, they were not able to look up my account at all. Not by name, by phone, or by email. This seems like more deflection and run around. Also, my iTunes account, email, etc. identify me as "[redacted].[redacted]". I am a female, not a male (as referenced by their comments above). This just further demonstrates to me the ineptitude I've experienced all along. Cancelling the account by me, or by Avast should not be this difficult!
Final Consumer Response /* (3000, 12, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted iTunes, the seller, and they have refunded me for the most current payment of $2.99. I want to make sure that no further payments are issued, by cancelling my account. I have notified iTunes, but want my account cancelled from your end, so that there are no further/future subscription payments made. Please confirm the cancellation of my account, and confirm that no further subscription charges will be made.
Final Business Response /* (4000, 14, 2015/11/27) */
Whole subscription management is done by iTunes directly.
If they refunded your charge so we expect that your subscription was stopped.
Initial Business Response /* (1000, 8, 2014/03/03) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Final Consumer Response /* (2000, 10, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My funds were refunded to my bank acct today Thank you 3/6/2014 NEXWAYSOFTWARE.C TELXXXXXXXXXXCAUS Tran Date/Time: 03/05/2014 05:01:31 39.99
Continued from last review. The fee, $179.00 was for a year. I no longer need this service, and I have an HP laptop that is now a doorstop. I contacted my credit card Co. to resolve this problem. The business person who has responded to other complaints on this site is ignoring facts. I spent considerable time on the net reading complaints , most regarding refunds and difficulty navigating their site to enter ticket #'s passwords, etc. and difficulty communicating with staff. One person stated this business is in Prague. They would be hard to sue.