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Avast Software, Inc.

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Reviews Avast Software, Inc.

Avast Software, Inc. Reviews (508)

Initial Business Response /* (1000, 5, 2014/02/19) */
Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon.
We do apologize for the inconvenience this may have caused.
Kind...

Regards
Initial Consumer Rebuttal /* (3000, 7, 2014/02/21) */
02-21-14
MS. [redacted] As a reply to phone contact from avast from XX-XX-XX they once again are saying the will resubmit the refund .This will be the third time i,ve be assured of this .Hopefully the third times the charm. Thank you for your trouble [redacted] -claim [redacted]
Final Business Response /* (4000, 32, 2015/02/10) */
Customer placed order in dispute.
In this case our distributor cannot initiate refund standard way.
Customer should already have payment back at his account otherwise he has to contact his bank for further investigation.
Final Consumer Response /* (4200, 34, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whatever this means? In this case our distributor cannot initiate refund standard way.(won,t be getting my new debt card number that,s for sure)cut a check ..
Same line just more time ,The bank has investigated several time and found the party to be untruthful.thank you r.[redacted]

Initial Business Response /* (1000, 5, 2015/05/12) */
Unfortunately, we did not find this customer in our support portal.
We refunded customer as he requested.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I appreciate that Avast refunded me the $19.95 fee for the Grimefighter antivirus program. However my pc has not worked properly since I downloaded their Grimefighter program. My pc won't connect to the Internet, and there is a strange noise that comes on for a min or two whenever I start the computer. Also, when after I start the computer it comes up with pop ups saying several different programs are disabled.
I want Avast to get my computer restored to how it was before I downloaded Grimefighter. I want a tech to call me, and if they can't fix it over the phone I want Avast to pay to have a service tech restore my computer.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/05/14) */
Customer contacted us today as a reaction to our recommendation with system restore.
His reply was that he already did system restore immediately after using GrimeFighter.
In this case all actions done by GrimeFighter were completely reversed. GrimeFighter is a software product and cannot cause "strange noise".
We recommended to customer to use his antivirus and check his computer for possible threats and defragment his hdd.
Final Consumer Response /* (4200, 11, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Avast says their Grimefighter program can't cause any problems with my pc, and I am wrong. I just Googled "Avast Grimefighter problems." There are several complaints on online forums from innocent consumers like me that downloaded Grimefighter, and now their pc won't work. This man posted a video and it got 6,000 views telling a terrible story about Grinefighter, and his story is exactly the same as mine! He downloaded Grimefighter and it "broke his computer" and he said "my internet doesn't work now. Here is the link to his video: https://m.youtube.com/[redacted]. I tried the things Avast has suggested: I ran the Windows restoration program, but Avast Grimefighter did something bad to my computer and it can't be fixed by a simple restoration program. Also the other programs Avast suggested won't run because my pc is so damaged by Grimefighter now, that the disk defragmentation program won't even work. I bet it would have worked before Avast Grimefighter broke my computer. Please put some pressure on Avast to pay for a technician to fix my computer to how it was prior to downloading Grimefighter. Thank you, [redacted]

Avast promises results but when they don't deliver they claim the problem needs their higher upgarded support. When that doesn't work they suggest their next level of support for unlimted support 24/7 that will definitely solve any problem. When that doesn't work they tell you to rebuild your system and call them back. After 3 days refused to refund money. Harware/Sofware Tech companies after analyzing my cripple system said they have seen this before and the Avast software is very aggreesive and as in my case destryed the boot to windows command codes. Making it impossible to gain access to rebuild. Go on line and read the many complaints from people about this company. Avast has created six complaint sites to difuse the known problem.

Customer was unsubscribed from our iAVS mailing list per his request in this complaint.

Unfortunately, we did not receive any support request from this customer in our support portal.
We contacted her with our offer of help to resolve her issue.
We are awaiting her reply in our support portal.

Complaint: [redacted]I am rejecting this response because:  30 days was not enough time to discover the problem; I actually bought more products until I became educated about the truth.  Professional IT repair service set me straight way after 30 days of my purchase of Avast.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/21) */
Unfortunately, we didn't receive any complaint or support request from this customer.
We just contacted him about his activation issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2014/07/24) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A...

notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
I do NOT want to install this! I do NOT want to purchase this! It was NEVER my intent to purchase, only to try it, which I never got to do. I do NOT want to try it either! I just want this $49.99 put back into my account IMMEDIATELY! I NEVER purchased this product! AVAST just took it from my account WITHOUT my consent! I want this money put back TODAY!
I have reported this issue to the Revdex.com!
[redacted] J. [redacted]
07/24/2014
The truest truths are what keep us together or painfully apart.
Final Business Response /* (4000, 10, 2014/07/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund.
Typically refunds take about 7-10 business days to receive. A notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards

Final Consumer Response /* (2000, 7, 2015/08/18) */
Refund finally awarded. Horrible experience with Avast. Will share on social media. thanks for all your help!

Initial Business Response /* (1000, 5, 2015/07/03) */
We have found customer's email in our support portal.
Customer was charged for Auto-Renewal and new order.
Unfortunately, we cannot initiate refund at this point because customer already disputed these orders.
Customer should...

already have payment back at his account otherwise he has to contact his bank for further investigation.

Initial Business Response /* (1000, 5, 2015/05/12) */
We were able to find customer's email in our support portal.
We offered to combine his licenses in to one licence with an extension of subscription validity.
We are awaiting customer reply in our support portal.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refund since I paid twice. I received an email that they are going to give me the refund. I will close the case when I see that they have refunded by checking account.
Thanks for you help.
Final Business Response /* (4000, 9, 2015/05/14) */
Customer was already refunded for his duplicate order as he requested.
Final Consumer Response /* (2000, 11, 2015/05/15) */
5-15-15
Sent via email to consumer:
Good morning,
I am in review of your complaint. Has your issue with AVAST been resolved?
Kind regards,
[redacted]
Received response from consumer via email:
[redacted]@aol.com
yes thank you so much for your help!!!

Initial Business Response /* (1000, 5, 2015/11/19) */
Customer was already refunded per his request in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I confirmed with my credit...

card I have received a refund of $64.98. I am still waiting on the $178 refund. Thank you.

Initial Business Response /* (1000, 5, 2016/01/28) */
Unfortunately, we did not receive any refund request into our support portal.
Customer was refunded as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
The business has given me my full refund thanks to Revdex.com and has been resolved

Initial Business Response /* (1000, 5, 2015/08/05) */
Unfortunately, customer did not contacted us via our support portal.
We informed customer that his TTS subscription is still valid until December/2015 and he can use the service.
He has no other valid subscriptions.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted there phone rep and they did not tell me that my subscription was valid until December 2015. in fact they said it had expired and referred me to a second number who referred me to their portal. going to the portal I could not find anywhere to file a complaint. I was unable to access there security program on my computer It continued to tell me my subscription had expired. since I was unable to use their program I purchased a different one. I would like a refund for the unused portion
Final Business Response /* (4000, 18, 2015/10/20) */
Customer purchased our Total Support service in December/2014.
Due to our refund policy we cannot refund this order.
Customer could take advantage of our 30-days refund guarantee.
Unfortunately, we cannot refund it after more than 9 months.
Final Consumer Response /* (4200, 20, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this complaint in July and only wanted credit for the unused portion (approx. 6 months worth)If this is how they do business they can keep their refund...I will be sure to NOT to recommend them to anyone.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
Unfortunately, customer never contacted us via our support portal.
Customer was refunded as he requested.

Initial Business Response /* (1000, 5, 2015/12/21) */
Customer was already refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, my money was deposited back into my...

account. Thanks to the Revdex.com this nightmare is finally over. This process could have been a lot easier, if the money was never taken out. I hope that this doesn't happen again, as I will NOT have anything to do with AVAST software!
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/11/19) */
Customer was already refunded per his request in our support portal.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/19) */
A full refund has been processed on 11/19/2015 as requested 2 weeks ago. Thanks to the Revdex.com, appreciate...

your assistance in this matter. If not already done, this dispute can be closed. Have a great day...

Continued from last review. The fee, $179.00 was for a year. I no longer need this service, and I have an HP laptop that is now a doorstop. I contacted my credit card Co. to resolve this problem. The business person who has responded to other complaints on this site is ignoring facts. I spent considerable time on the net reading complaints , most regarding refunds and difficulty navigating their site to enter ticket #'s passwords, etc. and difficulty communicating with staff. One person stated this business is in Prague. They would be hard to sue.

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