I was issued a refund check in which I am not able to cash out The check is made out to ***, [redacted] & *** This was purposely done to my belief, needless to say this action is causing a delay in the payment of my rent right along with my month old unemploymentFinally in part is owed to *** This is the level of support from [redacted] : Re: dispute Account Number: [redacted] Claim Date: June 9, Claim Number: [redacted] Claim Amount: $Dear Valued Cardholder, I understand that you would like to know the status of your claimI have reviewed your account and our records show that we received your request on June 9, Your next update regarding the status of the dispute will be available on June 23, Please note that the decision if a temporary credit will be issued on your dispute is determined on this dateWe will notify you in writing as soon as more information is availableThank you for your patience as we investigate your claimSincerely, **
I had an extended warranty on a couch that they never would honor and then finally they didThey exchanged the couches out and ended up sending out the wrong couchThey ended up replacing the couch but did not deliver on the time frame they stated and I had to leave(They arrived after the time frame of delivery time quoted) When they delivered the correct couch, they gouged the corner of the couch into the door coming in and slit a scrape and hole in the bottom cornerMy wife was home and said something and was told it was part of the packaging tapeI got home and it was NOT tapeI made attempts to contact the store manager ( [redacted] ) and left multiple messagesHe is either always gone to the warehouse or off for the dayI cannot get anyone to call me back to let them know about the couch
ON MARCH 19, I PLACED AN ORDER FOR LIVING ROOM FURNITUREINV# [redacted] & RUG PAD [redacted] WITH JOSH D***I WAS INFORMED BY JOSH THAT EVERYTHING WAS READY TO BE DELIVERED EXCEPT THE RUG PAD AND RUGTHEY MESSED UP GETTING ITJOSH TOLD ME TO GO AHEAD AND HAVE FURNITURE DELIVERED AND HE WOULD HAVE THE RUG DELIVERED LATER AND SET UPTHAT WAS NOT GOOD ADVICE ON APRIL 11, THE FURNITURE WAS DELIVEREDTHE CHAISE FLOOR MODEL HAD AN ARM THAT KEPT FALLING OFF AND TWO OTHER FLOOR MODEL PIECES HAD TEARS ON THE BACK OF THE FURNITUREJOSH ASSURED ME THAT THE FLOOR MODELS WOULD NOT BE DAMAGED AND IF I DIDN'T LIKE THEM, I COULD REFUSE THEM UPON DELIVERYI DID NOT ACCEPT THE FURNITURE AND HAD IT ALL LOADED BACK ON THE TRUCK THE PROBLEM IS WHEN THEY WERE PUTTING THE CHAISE IN MY HOUSE ON MY BRAND NEW HARDWOOD FLOORS, THEY DAMAGED MY FLOORS IN TWO SPOTSTHEY WOULD HAVE DONE MORE DAMAGES BUT I WAS DILIGENT TO GET THEM TO PUT THE FURNIITURE ON A PAD TO DISASSEM
We purchased furniture & were told it was instock & would delivered with in days We received a confirmation stating our furniture would be delivered within 10-days After days of waiting and not receiving a call to schedule delivery I called & was told my furniture was back ordered until Dec, today is Sept 15th Our sales person [redacted] got on the phone & told me yes that our furniture was instock but it was allocated to another customer after our purchase was made because they must of had higher priority The manger, [redacted] got on the call and said that he could refund the delivery charge of $but that's all he could do The frniture was not in stock now & he doesn't know when it would arrive in December
On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on [redacted] ***I was persuaded by the sales representative to purchase the year warranty for an extra $The representative said that the warranty covered everything for yearsIn quote we were told, that if anything happens to the couch within years they would exchange it or pay for repairIn November 2015, the couch started falling apartThe frame sagged to the floor and the "leather" stated tearing apart from the fabricI called the store and they sent someone out, he took a look at it took pictures and I never heard back from him or anyone from the storeIn March of this year, I went back to the store and told them my issueThey informed me that my couch was still covered under warranty and gave me the information including a print out of my receipts and asked me to submit a claimI did so in March never heard anything backI called the Great White Bottling Company Septe
When we purchased our recliner in September 2013, we purchased a comprehensive warranty that we were told by the salesman that we bought the chair from that it covered the complete chair including the motor and the heater for a period of five years We paid $for this warranty and the invoice states that this warranty is a comprehensive warranty Our motor and heater went out on us just before Christmas We called the warranty department of [redacted] *** several times and got the runaround by several customer service people in the warranty department when we told them that our motor and heater went out They told us that the only thing that our warranty covered was the fabric on the chair And that we had to buy a motor from them and install it ourselves We feel that this is unfair because this warranty states on the invoice that it is comprehensive And comprehensive means just that It doesn't mean that only a limited amount of items are covered on the chair
We purchased a loveseat and couch a 3-months ago from Furniture Row aka Sofa Mart along with two mattresses from [redacted] We had an issue with the loveseat where there was black electrical tape placed over a hole in the bottom lower half of the loveseatI called they replaced that about a month after purchaseAbout a month ago I noticed that the “leather” on the couch was wearing down as if it looked worn many years not monthsWe called because we were sold a warranty for the couch and love seat “even if my kids, dogs, anyone etc ruined the couch they would fix it” per the salespersonWe were told after we called about the damage (no fault of ours) that the couch was discontinued and they no longer have that couchWe were also told that we were never to have been sold the warrantyThey are “very sorry” and would refund the warranty but not the full amount of the couchThis is unacceptable, I should not be expected to pay for a product that has failed us in the first
Purchased a complete LR set, sectional-tables, and of course....the warrantyAfter delivery delays due to mfgblah blah received my orderOh, and of course delivery and set up fee of $ Warranty $174.00/ delivery and set up $ Sectional has end recliners that are manual (didn’t want electric) and within the first year one broke, stopped operating and #was on the verge of breakingCalled the local store and was told to bring them in and they would evaluateWhat? You can’t have a service tech come out and possibly repair in house? No, we are not staffed for thatOKCalled corporate, they found staff to do it and lo and behold both pieces were taken back for repair Was not told when sold the warranty my responsibility to deliver my faulty junk back to them One year later, NOW!, one recliner just brokeWith vomit in my mouth, called local store and again was asked to tote my sectional in for them to repair OR I could throw them another $and they’d do me the
My wife and I have spent thousands of dollars with Furniture Row, in May of this year (2016) we received a "Thank You" card from them in the mail with the following text "Congratulations! You have earned $in reward points at Furniture RowPresent this card at your next purchase and we will apply your reward points to any purchase made at Furniture Row! Ask for Clayton" Sounds great right? It's important to note that there is no notice of point expiration on this "thank you" cardOn December 16th we arrived at Sofa Mart in Austin TX, less than months after getting point notification card in the mailSpoke to Clayton and was advised the points are expiredI pointed out to him that there are no expiration dates on the card we receivedClayton advised he could only email corporate and see what they sayMy wife and I are done spending our money at this business and will be buying all future furniture from other businessesWe wanted to advise the Revdex.com and Furniture Ro
I purchased a cloud sofa at over 3, I even purchased a special warranty After about a year and halfthe color started flaking off the leathersent in the warranty info and they refused to fix itBUT if I took a knife to itor bleed all over it..THEN it would be covered MeanwhileI talked to Lone Tree sofa mart to see what they could do (as I purchased it through them) They referred me to the general manager's emailsent two sets of information, receipts, pics and the refusals of the warranty companywith no replies Fast forward two more monthscalled again and now they referred me to a repair guy they usehave fun paying out of pocket money for poor quality leather Bottom lineyou get what you pay forand even less here I am used to couches that last more than a couple of years for + I would upload imagesbut do not see that option (it looks about years old after over years
I purchased a couch a few weeks ago and I have had the absolute worst experience ever! They did a great job selling me the couchThe delivery and every interaction has been terrible!! I call the day before the delivery to confirm that my deliver was all set upI called because they advised me at the time of the sell that I would get a call the day before to get the windowWhen I called she was rude and told me that the “trucks are still out and they will call you if they have an issue”Next morning I wait for a deliveryI go out and get breakfast and start to worryI call again and then again rudely am told that they should be out soon (sorry for bothering you, just want to make sure they are coming)I finally call again since I have not yet hear anything and still have no couchThey tell me in a very accusative manner that “I missed the window and that the delivery people came and waited for me and they have pictures to prove it” Okay, I am upsetApparentlyThey have my o
I recently brought a product claim to the attention of this company regarding my leather couch I purchased less than a year ago from themAfter speaking with many different people at the store where we purchased the furniture, and the customer service center, I finally was given the name of Alfonso G***, Regional Sales Manager at Furniture Row Companies, to speak with My main concern and complaint is that our leather couch we bought, was delivered to us with a spot on it that had the inside, soft leather exposedIt is the size of a lime, and it is directly on the cushion where you sit, and the back of your legs rub on it every timeWe assumed that this "worn in spot" was part of the "look" of our couch, but then in less than one year, that "worn in spot" broke open to expose a holeUpon that happening we quickly realized we had assumed incorrectly and this was a defect in the leather and not the "look" of it It has been absolutely hoop after hoop to jump thru to get
December 1st My husband and I purchased of furniture from Sofa Mart in CasperIncluding a couch and loveseat for our upstairs and a couch/hidebed and leather recliner for our downstairs with extra warranty and deliveryWe were told it would be weeks for the furniture but definitely before ChristmasWhich was our dead line for we had family coming from out of town to stay with usweeks went by no phone call or couches, so I called and couches were still not hereA week before Christmas I had to call again, couches were in (thank goodness I called)Delivery man was done loading and we were still missing a couch/hidebedHe was unsure and said I had to call the store he just had a delivery slipCalled the store again wasn't given an exact date on when couch would be in and was told they were checking and would call backStill no phone call and Christmas had passedAlmost the end of January the couch was finally delivered with no phone call form them, I was always t
We purchased a $sectional at Sofa Mart in Colorado Springs for our new house We declined the year warranty since we had a year manufacturer's warranty on the sofa It was delivered to our home ~ week prior to the scheduled move We only had them bring the reclining pieces into the living room, and had them store the other pieces in our garage The delivery staff put the recliners together in our living room I was not in the room when then did Fast forward to weeks later...when our movers put the pieces in place in our new home they pulled me aside to show me were a seam on one of the recliners was coming apart It was NOT ripped The seam was simply coming unstitched I didn't call Sofa Mart immediately because we were in the middle of the move and were overwhelmed by boxes I called weeks later to let them know we had a problem, and wanted to use the manufacturer's warranty to cover the repairs I sent a picture as requested, and got a call back from our salesperson, Troy Troy proceed to tell me there was nothing that could be done except to call a furniture repair person in our area to see if it could be fixed He added that if we had bought the cleaning kit they would have been able to fix it I asked what the cleaning kit had to do with the manufacturer's warranty His reply was that it would have given us a year warranty Again, I stated that this was likely a manufacturer's defect as a seam was coming apart, and that the year manufacturer's warranty should cover it less than months after delivery He was unable to give me any good answer, and he then forwarded my call to his manager, Tim, who proceeded to tell me than since the seam problem was not documented on any of the delivery paperwork, and that we only noticed the problem when the back of the recliner was removed for moving, that it probably happened during the move, and was not necessarily a manufacturer's defect Therefore, they could do nothing for me When I pointed out that it was a year warranty, and if the seam had come unstitched months after we received the sectional it should still be covered, he was adamant that it probably happened in the move, and they would not be able to do anything to resolve the issueHaving recounted the above interaction, I should note that we had a long conversation with Troy about the warranty when we bought the sofa We specifically gave him the scenario of having an issue with the sofa after purchase while living in a different area He assured us that the warranty would still be good, and they would do what they needed to do to fix it during that first year Anything for a sale, right? If you are considering purchasing furniture at Sofa Mart BEWARE!!! Their customer service is non-existent They do not stand behind claims made by their sales personnel I would NOT recommend this company
Back in February I ordered a rug from Furniture Row and was told I would receive it in 2-weeksWe are now at weeksI've called the company multiple times and nobody has been able to tell me where my rug is, just that it would be in within the next two weeks When I called them today, I was told it still wasn't in (the last two weeks I've been promised early April, it is now April 17th) and that it would probably come in next weekI was also told I could come in and get a rug that is currently on display on the floorThese rugs are disgustingly dirty and I would never consider bringing one in to my home, especially when I paid for a new one After getting this response I requested to speak with a manager, which I was declined and instead told, "well this is what the manager told me." Furniture Row continues to offer no answer to where my rug is, meanwhile they have no problem with holding on to my money and not delivering a product
December 1st My husband and I purchased of furniture from Sofa Mart in CasperIncluding a couch and loveseat for our upstairs and a couch/hidebed and leather recliner for our downstairs with extra warranty and deliveryWe were told it would be weeks for the furniture but definitely before ChristmasWhich was our dead line for we had family coming from out of town to stay with usweeks went by no phone call or couches, so I called and couches were still not hereA week before Christmas I had to call again, couches were in (thank goodness I called)Delivery man was done loading and we were still missing a couch/hidebedHe was unsure and said I had to call the store he just had a delivery slipCalled the store again wasn't given an exact date on when couch would be in and was told they were checking and would call backStill no phone call and Christmas had passedAlmost the end of January the couch was finally delivered with no phone call form them, I was always t
I purchased a Sofa Bed and a Recliner in Sept In Dec 2017, a spring popped out the back and tore the material The recliner was picked up on 12/30/(Even though I was still in the store warranty, I had to pay for pick-up) and no one has called me I called and spoke with Michelle at 12:04pm and I explained what was going on She said she would call me in minutes That never happened I called the store again at 4:000pm This time I spoke with a gentleman and he said he would find out who was looking and would have them call me back Michelle did call me back and explained this would be the one time replacement I said it was still under store warranty I told her if this was the way it was going to be handled then I wanted my money back on the warranty I paid for She explained that since this was a discontinued item I should never have been sold this warranty She said she would speak to the manager and call me back She did call me back She said the manager
When we purchased our recliner in September 2013, we purchased a comprehensive warranty that we were told by the salesman that we bought the chair from that it covered the complete chair including the motor and the heater for a period of five years We paid $for this warranty and the invoice states that this warranty is a comprehensive warranty Our motor and heater went out on us just before Christmas We called the warranty department of *** *** several times and got the runaround by several customer service people in the warranty department when we told them that our motor and heater went out They told us that the only thing that our warranty covered was the fabric on the chair And that we had to buy a motor from them and install it ourselves We feel that this is unfair because this warranty states on the invoice that it is comprehensive And comprehensive means just that It doesn't mean that only a limited amount of items are covered on the chair
I purchased a Sofa Bed and a Recliner in Sept In Dec 2017, a spring popped out the back and tore the material The recliner was picked up on 12/30/(Even though I was still in the store warranty, I had to pay for pick-up) and no one has called me I called and spoke with Michelle at 12:04pm and I explained what was going on She said she would call me in minutes That never happened I called the store again at 4:000pm This time I spoke with a gentleman and he said he would find out who was looking and would have them call me back Michelle did call me back and explained this would be the one time replacement I said it was still under store warranty I told her if this was the way it was going to be handled then I wanted my money back on the warranty I paid for She explained that since this was a discontinued item I should never have been sold this warranty She said she would speak to the manager and call me back She did call me back She said the manager
We were specifically told by the sales manager Brandon that our furniture would take 2-weeks to arrive and now they are changing the story saying it's going to take 6-weeksRidiculous considering if we would have known that we would have taken our business elsewhereNever again
I was issued a refund check in which I am not able to cash out The check is made out to ***, [redacted] & *** This was purposely done to my belief, needless to say this action is causing a delay in the payment of my rent right along with my month old unemploymentFinally in part is owed to *** This is the level of support from [redacted] : Re: dispute Account Number: [redacted] Claim Date: June 9, Claim Number: [redacted] Claim Amount: $Dear Valued Cardholder, I understand that you would like to know the status of your claimI have reviewed your account and our records show that we received your request on June 9, Your next update regarding the status of the dispute will be available on June 23, Please note that the decision if a temporary credit will be issued on your dispute is determined on this dateWe will notify you in writing as soon as more information is availableThank you for your patience as we investigate your claimSincerely, **
I had an extended warranty on a couch that they never would honor and then finally they didThey exchanged the couches out and ended up sending out the wrong couchThey ended up replacing the couch but did not deliver on the time frame they stated and I had to leave(They arrived after the time frame of delivery time quoted) When they delivered the correct couch, they gouged the corner of the couch into the door coming in and slit a scrape and hole in the bottom cornerMy wife was home and said something and was told it was part of the packaging tapeI got home and it was NOT tapeI made attempts to contact the store manager ( [redacted] ) and left multiple messagesHe is either always gone to the warehouse or off for the dayI cannot get anyone to call me back to let them know about the couch
ON MARCH 19, I PLACED AN ORDER FOR LIVING ROOM FURNITUREINV# [redacted] & RUG PAD [redacted] WITH JOSH D***I WAS INFORMED BY JOSH THAT EVERYTHING WAS READY TO BE DELIVERED EXCEPT THE RUG PAD AND RUGTHEY MESSED UP GETTING ITJOSH TOLD ME TO GO AHEAD AND HAVE FURNITURE DELIVERED AND HE WOULD HAVE THE RUG DELIVERED LATER AND SET UPTHAT WAS NOT GOOD ADVICE ON APRIL 11, THE FURNITURE WAS DELIVEREDTHE CHAISE FLOOR MODEL HAD AN ARM THAT KEPT FALLING OFF AND TWO OTHER FLOOR MODEL PIECES HAD TEARS ON THE BACK OF THE FURNITUREJOSH ASSURED ME THAT THE FLOOR MODELS WOULD NOT BE DAMAGED AND IF I DIDN'T LIKE THEM, I COULD REFUSE THEM UPON DELIVERYI DID NOT ACCEPT THE FURNITURE AND HAD IT ALL LOADED BACK ON THE TRUCK THE PROBLEM IS WHEN THEY WERE PUTTING THE CHAISE IN MY HOUSE ON MY BRAND NEW HARDWOOD FLOORS, THEY DAMAGED MY FLOORS IN TWO SPOTSTHEY WOULD HAVE DONE MORE DAMAGES BUT I WAS DILIGENT TO GET THEM TO PUT THE FURNIITURE ON A PAD TO DISASSEM
We purchased furniture & were told it was instock & would delivered with in days We received a confirmation stating our furniture would be delivered within 10-days After days of waiting and not receiving a call to schedule delivery I called & was told my furniture was back ordered until Dec, today is Sept 15th Our sales person [redacted] got on the phone & told me yes that our furniture was instock but it was allocated to another customer after our purchase was made because they must of had higher priority The manger, [redacted] got on the call and said that he could refund the delivery charge of $but that's all he could do The frniture was not in stock now & he doesn't know when it would arrive in December
On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on [redacted] ***I was persuaded by the sales representative to purchase the year warranty for an extra $The representative said that the warranty covered everything for yearsIn quote we were told, that if anything happens to the couch within years they would exchange it or pay for repairIn November 2015, the couch started falling apartThe frame sagged to the floor and the "leather" stated tearing apart from the fabricI called the store and they sent someone out, he took a look at it took pictures and I never heard back from him or anyone from the storeIn March of this year, I went back to the store and told them my issueThey informed me that my couch was still covered under warranty and gave me the information including a print out of my receipts and asked me to submit a claimI did so in March never heard anything backI called the Great White Bottling Company Septe
When we purchased our recliner in September 2013, we purchased a comprehensive warranty that we were told by the salesman that we bought the chair from that it covered the complete chair including the motor and the heater for a period of five years We paid $for this warranty and the invoice states that this warranty is a comprehensive warranty Our motor and heater went out on us just before Christmas We called the warranty department of [redacted] *** several times and got the runaround by several customer service people in the warranty department when we told them that our motor and heater went out They told us that the only thing that our warranty covered was the fabric on the chair And that we had to buy a motor from them and install it ourselves We feel that this is unfair because this warranty states on the invoice that it is comprehensive And comprehensive means just that It doesn't mean that only a limited amount of items are covered on the chair
We purchased a loveseat and couch a 3-months ago from Furniture Row aka Sofa Mart along with two mattresses from [redacted] We had an issue with the loveseat where there was black electrical tape placed over a hole in the bottom lower half of the loveseatI called they replaced that about a month after purchaseAbout a month ago I noticed that the “leather” on the couch was wearing down as if it looked worn many years not monthsWe called because we were sold a warranty for the couch and love seat “even if my kids, dogs, anyone etc ruined the couch they would fix it” per the salespersonWe were told after we called about the damage (no fault of ours) that the couch was discontinued and they no longer have that couchWe were also told that we were never to have been sold the warrantyThey are “very sorry” and would refund the warranty but not the full amount of the couchThis is unacceptable, I should not be expected to pay for a product that has failed us in the first
Purchased a complete LR set, sectional-tables, and of course....the warrantyAfter delivery delays due to mfgblah blah received my orderOh, and of course delivery and set up fee of $ Warranty $174.00/ delivery and set up $ Sectional has end recliners that are manual (didn’t want electric) and within the first year one broke, stopped operating and #was on the verge of breakingCalled the local store and was told to bring them in and they would evaluateWhat? You can’t have a service tech come out and possibly repair in house? No, we are not staffed for thatOKCalled corporate, they found staff to do it and lo and behold both pieces were taken back for repair Was not told when sold the warranty my responsibility to deliver my faulty junk back to them One year later, NOW!, one recliner just brokeWith vomit in my mouth, called local store and again was asked to tote my sectional in for them to repair OR I could throw them another $and they’d do me the
My wife and I have spent thousands of dollars with Furniture Row, in May of this year (2016) we received a "Thank You" card from them in the mail with the following text "Congratulations! You have earned $in reward points at Furniture RowPresent this card at your next purchase and we will apply your reward points to any purchase made at Furniture Row! Ask for Clayton" Sounds great right? It's important to note that there is no notice of point expiration on this "thank you" cardOn December 16th we arrived at Sofa Mart in Austin TX, less than months after getting point notification card in the mailSpoke to Clayton and was advised the points are expiredI pointed out to him that there are no expiration dates on the card we receivedClayton advised he could only email corporate and see what they sayMy wife and I are done spending our money at this business and will be buying all future furniture from other businessesWe wanted to advise the Revdex.com and Furniture Ro
I purchased a cloud sofa at over 3, I even purchased a special warranty After about a year and halfthe color started flaking off the leathersent in the warranty info and they refused to fix itBUT if I took a knife to itor bleed all over it..THEN it would be covered MeanwhileI talked to Lone Tree sofa mart to see what they could do (as I purchased it through them) They referred me to the general manager's emailsent two sets of information, receipts, pics and the refusals of the warranty companywith no replies Fast forward two more monthscalled again and now they referred me to a repair guy they usehave fun paying out of pocket money for poor quality leather Bottom lineyou get what you pay forand even less here I am used to couches that last more than a couple of years for + I would upload imagesbut do not see that option (it looks about years old after over years
I purchased a couch a few weeks ago and I have had the absolute worst experience ever! They did a great job selling me the couchThe delivery and every interaction has been terrible!! I call the day before the delivery to confirm that my deliver was all set upI called because they advised me at the time of the sell that I would get a call the day before to get the windowWhen I called she was rude and told me that the “trucks are still out and they will call you if they have an issue”Next morning I wait for a deliveryI go out and get breakfast and start to worryI call again and then again rudely am told that they should be out soon (sorry for bothering you, just want to make sure they are coming)I finally call again since I have not yet hear anything and still have no couchThey tell me in a very accusative manner that “I missed the window and that the delivery people came and waited for me and they have pictures to prove it” Okay, I am upsetApparentlyThey have my o
I recently brought a product claim to the attention of this company regarding my leather couch I purchased less than a year ago from themAfter speaking with many different people at the store where we purchased the furniture, and the customer service center, I finally was given the name of Alfonso G***, Regional Sales Manager at Furniture Row Companies, to speak with My main concern and complaint is that our leather couch we bought, was delivered to us with a spot on it that had the inside, soft leather exposedIt is the size of a lime, and it is directly on the cushion where you sit, and the back of your legs rub on it every timeWe assumed that this "worn in spot" was part of the "look" of our couch, but then in less than one year, that "worn in spot" broke open to expose a holeUpon that happening we quickly realized we had assumed incorrectly and this was a defect in the leather and not the "look" of it It has been absolutely hoop after hoop to jump thru to get
December 1st My husband and I purchased of furniture from Sofa Mart in CasperIncluding a couch and loveseat for our upstairs and a couch/hidebed and leather recliner for our downstairs with extra warranty and deliveryWe were told it would be weeks for the furniture but definitely before ChristmasWhich was our dead line for we had family coming from out of town to stay with usweeks went by no phone call or couches, so I called and couches were still not hereA week before Christmas I had to call again, couches were in (thank goodness I called)Delivery man was done loading and we were still missing a couch/hidebedHe was unsure and said I had to call the store he just had a delivery slipCalled the store again wasn't given an exact date on when couch would be in and was told they were checking and would call backStill no phone call and Christmas had passedAlmost the end of January the couch was finally delivered with no phone call form them, I was always t
We purchased a $sectional at Sofa Mart in Colorado Springs for our new house We declined the year warranty since we had a year manufacturer's warranty on the sofa It was delivered to our home ~ week prior to the scheduled move We only had them bring the reclining pieces into the living room, and had them store the other pieces in our garage The delivery staff put the recliners together in our living room I was not in the room when then did Fast forward to weeks later...when our movers put the pieces in place in our new home they pulled me aside to show me were a seam on one of the recliners was coming apart It was NOT ripped The seam was simply coming unstitched I didn't call Sofa Mart immediately because we were in the middle of the move and were overwhelmed by boxes I called weeks later to let them know we had a problem, and wanted to use the manufacturer's warranty to cover the repairs I sent a picture as requested, and got a call back from our salesperson, Troy Troy proceed to tell me there was nothing that could be done except to call a furniture repair person in our area to see if it could be fixed He added that if we had bought the cleaning kit they would have been able to fix it I asked what the cleaning kit had to do with the manufacturer's warranty His reply was that it would have given us a year warranty Again, I stated that this was likely a manufacturer's defect as a seam was coming apart, and that the year manufacturer's warranty should cover it less than months after delivery He was unable to give me any good answer, and he then forwarded my call to his manager, Tim, who proceeded to tell me than since the seam problem was not documented on any of the delivery paperwork, and that we only noticed the problem when the back of the recliner was removed for moving, that it probably happened during the move, and was not necessarily a manufacturer's defect Therefore, they could do nothing for me When I pointed out that it was a year warranty, and if the seam had come unstitched months after we received the sectional it should still be covered, he was adamant that it probably happened in the move, and they would not be able to do anything to resolve the issueHaving recounted the above interaction, I should note that we had a long conversation with Troy about the warranty when we bought the sofa We specifically gave him the scenario of having an issue with the sofa after purchase while living in a different area He assured us that the warranty would still be good, and they would do what they needed to do to fix it during that first year Anything for a sale, right? If you are considering purchasing furniture at Sofa Mart BEWARE!!! Their customer service is non-existent They do not stand behind claims made by their sales personnel I would NOT recommend this company
Back in February I ordered a rug from Furniture Row and was told I would receive it in 2-weeksWe are now at weeksI've called the company multiple times and nobody has been able to tell me where my rug is, just that it would be in within the next two weeks When I called them today, I was told it still wasn't in (the last two weeks I've been promised early April, it is now April 17th) and that it would probably come in next weekI was also told I could come in and get a rug that is currently on display on the floorThese rugs are disgustingly dirty and I would never consider bringing one in to my home, especially when I paid for a new one After getting this response I requested to speak with a manager, which I was declined and instead told, "well this is what the manager told me." Furniture Row continues to offer no answer to where my rug is, meanwhile they have no problem with holding on to my money and not delivering a product
December 1st My husband and I purchased of furniture from Sofa Mart in CasperIncluding a couch and loveseat for our upstairs and a couch/hidebed and leather recliner for our downstairs with extra warranty and deliveryWe were told it would be weeks for the furniture but definitely before ChristmasWhich was our dead line for we had family coming from out of town to stay with usweeks went by no phone call or couches, so I called and couches were still not hereA week before Christmas I had to call again, couches were in (thank goodness I called)Delivery man was done loading and we were still missing a couch/hidebedHe was unsure and said I had to call the store he just had a delivery slipCalled the store again wasn't given an exact date on when couch would be in and was told they were checking and would call backStill no phone call and Christmas had passedAlmost the end of January the couch was finally delivered with no phone call form them, I was always t
I purchased a Sofa Bed and a Recliner in Sept In Dec 2017, a spring popped out the back and tore the material The recliner was picked up on 12/30/(Even though I was still in the store warranty, I had to pay for pick-up) and no one has called me I called and spoke with Michelle at 12:04pm and I explained what was going on She said she would call me in minutes That never happened I called the store again at 4:000pm This time I spoke with a gentleman and he said he would find out who was looking and would have them call me back Michelle did call me back and explained this would be the one time replacement I said it was still under store warranty I told her if this was the way it was going to be handled then I wanted my money back on the warranty I paid for She explained that since this was a discontinued item I should never have been sold this warranty She said she would speak to the manager and call me back She did call me back She said the manager
When we purchased our recliner in September 2013, we purchased a comprehensive warranty that we were told by the salesman that we bought the chair from that it covered the complete chair including the motor and the heater for a period of five years We paid $for this warranty and the invoice states that this warranty is a comprehensive warranty Our motor and heater went out on us just before Christmas We called the warranty department of *** *** several times and got the runaround by several customer service people in the warranty department when we told them that our motor and heater went out They told us that the only thing that our warranty covered was the fabric on the chair And that we had to buy a motor from them and install it ourselves We feel that this is unfair because this warranty states on the invoice that it is comprehensive And comprehensive means just that It doesn't mean that only a limited amount of items are covered on the chair
I purchased a Sofa Bed and a Recliner in Sept In Dec 2017, a spring popped out the back and tore the material The recliner was picked up on 12/30/(Even though I was still in the store warranty, I had to pay for pick-up) and no one has called me I called and spoke with Michelle at 12:04pm and I explained what was going on She said she would call me in minutes That never happened I called the store again at 4:000pm This time I spoke with a gentleman and he said he would find out who was looking and would have them call me back Michelle did call me back and explained this would be the one time replacement I said it was still under store warranty I told her if this was the way it was going to be handled then I wanted my money back on the warranty I paid for She explained that since this was a discontinued item I should never have been sold this warranty She said she would speak to the manager and call me back She did call me back She said the manager
We were specifically told by the sales manager Brandon that our furniture would take 2-weeks to arrive and now they are changing the story saying it's going to take 6-weeksRidiculous considering if we would have known that we would have taken our business elsewhereNever again