My wife and I have spent thousands of dollars with Furniture Row, in May of this year (2016) we received a "Thank You" card from them in the mail with the following text
"Congratulations! You have earned $in reward points at Furniture RowPresent this card at your next purchase and we will apply your reward points to any purchase made at Furniture Row! Ask for Clayton"
Sounds great right? It's important to note that there is no notice of point expiration on this "thank you" cardOn December 16th we arrived at Sofa Mart in Austin TX, less than months after getting point notification card in the mailSpoke to Clayton and was advised the points are expiredI pointed out to him that there are no expiration dates on the card we receivedClayton advised he could only email corporate and see what they sayMy wife and I are done spending our money at this business and will be buying all future furniture from other businessesWe wanted to advise the Revdex.com and Furniture Ro
The ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE I've ever had! Furniture Row/Sofa Mart should not be in businessPLEASE CONTACT THE Revdex.com if you experience any issues such as we did!
We purchased over $worth of furniture and rugs in December Did not receive all of the pieces until February, (This should have been a giant red flag)
After approx6mths, we noticed incredible deficiencies in the craftsmanship of our couchThe sofa is sinking in two sitting areas as well as both foot rests and head restsAt 8mths, August, 2017, we started contacting the companyFirst, locally, then through their national customer service email complaint systemI was told by the HEAD Complaint Officer that they don't refund - that their 1Year Guarantee isn't anything at all!!! It isn't an effective guarantee at all - they reminded me that I would have had to purchase a warranty - I was not amused!
When I asked about their Resale/Reject Room - where a customer could browse throu
On January I purchased a "Chocolate Leather Sectional" I've been having issues with the furniture the time I received it I contacted them immediately to let them know of the issues and they were talking as if they would take care of the matter Well a couple of months passed and I finally got the recliner replaced that was fading in color on the headrest section I had issues with a few more of the other pieces, which was suppose to be ordered with the recliner supposedly As you can see, this is March and my issues have not been resolved concerning the other pieces being delivered Just recently the recliner that was replaced started to shoot sparks out of the left side standing in front of the sectional The other part of the recliner the front right side has a hole on the side of it Apparently when they delivered the pieces a hole was punctured while trying to open the box I have made the company aware of all these issues regarding my sectional and apparently,
On July 13, my wife and I purchased a sofa and a loveseat for $We were hesitant to spend that much money but were assured that if at anytime we wished to return the set we could for a full refundFurniture Row delivered our set a few days later but when the movers unloaded the set from the truck, they realized they had a mismatched setThey offered to leave the mismatched set but we said no seeing as how that was not what we had paid forWe returned to Furniture Row to sort out the issueThe salesman who helped us (his name is Jordan, by the way) was not in the store, so another salesman named Tyler offered to "make things right"He refunded us $in order to get a matching set of a different sofa and loveseatAfter several phone calls to Furniture Row over the next several days, our new sofa and loveseat were finally deliveredAll the while Furniture Row kept assuring us that if at anytime were were unhappy with our purchase we could get a full refundWe we
I was issued a refund check in which I am not able to cash out The check is made out to ***, *** & ***
This was purposely done to my belief, needless to say this action is causing a delay in the payment of my rent right along with my month old unemploymentFinally in part is owed to ***
This is the level of support from ***:
Re: dispute
Account Number: *** Claim Date: June 9, Claim Number: *** Claim Amount: $Dear Valued Cardholder, I understand that you would like to know the status of your claimI have reviewed your account and our records show that we received your request on June 9, Your next update regarding the status of the dispute will be available on June 23, Please note that the decision if a temporary credit will be issued on your dispute is determined on this dateWe will notify you in writing as soon as more information is availableThank you for your patience as we investigate your claimSincerely, **
I went to Sofa Mart to purchase couchesThe salesman I spoke with told me leather would hold up better than fabric if I had dogsI asked more than once about my dogs and was assured that leather would be betterI purchased of the same couches, Style Aspen, Color Burgundy at over $eachThe salesman did sell me a yr warranty stating if my dogs ever scratch my furniture it would be repaired but I would have to say it didn't get scratched by the dogsTo me scratching meant dogs purposely scratching the furniture When the couches were deliveredI had the flu, I told them where to put the couches, signed the paper and they left Weeks later I went to move the couches and a leg fell off of the one that came in firstThey had trouble getting it in the door and it scraped a inch gouge in my doorwayThe second one was brought in with the legs removedThey put the leg on the first one like it wasn't broken, never telling me what they did When I called I was told I coul
In or around I bought a Enduro Suede set(Couch, Love seat and Recliner)We were told that the set has a "Life Time Warranty Against workman ship and mechanical parts" When they delivered the set the recliner and love seat were broke upon arrivalI called the company and they sent someone out to fix the problemhere recently the parts broke againI called the store and talked to ***She said "found you in the system you need to call this number and talk to ***" When I talked to *** she stated that there system for tracking has been replaced but the "Enduro sets" Do have a lifetime warranty" She gave me the repair persons number "***" from *** *** ***I talked to *** and he got my info and set up an aptfor September On the day of the repair I got a phone call from *** stating he needed to "know the info of the person who refereed me "So I gave him the infoHe called back minutes later and stated "There not going to cover it or pay
I recently brought a product claim to the attention of this company regarding my leather couch I purchased less than a year ago from themAfter speaking with many different people at the store where we purchased the furniture, and the customer service center, I finally was given the name of Alfonso G***, Regional Sales Manager at Furniture Row Companies, to speak with
My main concern and complaint is that our leather couch we bought, was delivered to us with a spot on it that had the inside, soft leather exposedIt is the size of a lime, and it is directly on the cushion where you sit, and the back of your legs rub on it every timeWe assumed that this "worn in spot" was part of the "look" of our couch, but then in less than one year, that "worn in spot" broke open to expose a holeUpon that happening we quickly realized we had assumed incorrectly and this was a defect in the leather and not the "look" of it
It has been absolutely hoop after hoop to jump thru to get
Back in February I ordered a rug from Furniture Row and was told I would receive it in 2-weeksWe are now at weeksI've called the company multiple times and nobody has been able to tell me where my rug is, just that it would be in within the next two weeks
When I called them today, I was told it still wasn't in (the last two weeks I've been promised early April, it is now April 17th) and that it would probably come in next weekI was also told I could come in and get a rug that is currently on display on the floorThese rugs are disgustingly dirty and I would never consider bringing one in to my home, especially when I paid for a new one
After getting this response I requested to speak with a manager, which I was declined and instead told, "well this is what the manager told me." Furniture Row continues to offer no answer to where my rug is, meanwhile they have no problem with holding on to my money and not delivering a product
I had an extended warranty on a couch that they never would honor and then finally they didThey exchanged the couches out and ended up sending out the wrong couchThey ended up replacing the couch but did not deliver on the time frame they stated and I had to leave(They arrived after the time frame of delivery time quoted) When they delivered the correct couch, they gouged the corner of the couch into the door coming in and slit a scrape and hole in the bottom cornerMy wife was home and said something and was told it was part of the packaging tapeI got home and it was NOT tapeI made attempts to contact the store manager (***) and left multiple messagesHe is either always gone to the warehouse or off for the dayI cannot get anyone to call me back to let them know about the couch
I purchased furniture and a warranty package from my local Sofa Mart I have been waiting since December 23, for my broken chair which has warranty to be repaired
I bought a couch and it was under warranty, a spring broke so they took it back to repair and after days they couldn't repair it, after another days I contacted their home office and was offered $and my broken couch back or $store credit towards a new couch but they wouldn't take the chair or ottoman as they was nothing wrong with them even though I paid $1800,for the set months earlierSo I chose the $option as I felt it was a lesser *** than the other choice and to add insult to it all they returned the couch without the feet!!! I get a text saying they think they found them and it will be another week that will be days I have been dealing with this issue
We purchased furniture & were told it was instock & would delivered with in days We received a confirmation stating our furniture would be delivered within 10-days
After days of waiting and not receiving a call to schedule delivery I called & was told my furniture was back ordered until Dec, today is Sept 15th
Our sales person *** *** got on the phone & told me yes that our furniture was instock but it was allocated to another customer after our purchase was made because they must of had higher priority
The manger, *** *** got on the call and said that he could refund the delivery charge of $but that's all he could do The frniture was not in stock now & he doesn't know when it would arrive in December
December 1st My husband and I purchased of furniture from Sofa Mart in CasperIncluding a couch and loveseat for our upstairs and a couch/hidebed and leather recliner for our downstairs with extra warranty and deliveryWe were told it would be weeks for the furniture but definitely before ChristmasWhich was our dead line for we had family coming from out of town to stay with usweeks went by no phone call or couches, so I called and couches were still not hereA week before Christmas I had to call again, couches were in (thank goodness I called)Delivery man was done loading and we were still missing a couch/hidebedHe was unsure and said I had to call the store he just had a delivery slipCalled the store again wasn't given an exact date on when couch would be in and was told they were checking and would call backStill no phone call and Christmas had passedAlmost the end of January the couch was finally delivered with no phone call form them, I was always t
I Purchased a chair on 8/25/The store illegally opened up an account, at *** in the wrong name; *** *** instead of *** ***This was to be year same as cash transaction with *** BankWhen Experian ran credit check, I was denied by ExperianAt the same time, when we were denied, we found out that the Showroom opened another account with the wrong name, *** *** with *** retail CreditThis account would have been charging $per year and in years, we would have paid $more for the chairWhen this information became apparent, I called to cancel the chair and to ask for a refund, Stephanie said they would do it because I had never been denied credit,I no longer wanted to do business with the ShowroomA person by named Jeff credited my credit card incorrectlyHe credited us the full cost of the chair not just the deposit that I asked forAnd now I had to scramble to pay off the *** account that we were frauded with and I did not as
purchased sofa and asked manager that if I get it in place and it doesn't look or feel right what are my options on returning He informed me that it must be in excellent condition we removed and kept all packaging which had no protective packaging on the under side of the pieces The warehouse person got it off my truck and said they cant take it back due to dog hair which you could count on two ***s the amount on the under side which was never protected from the beginning They refused to take it back even if I were to pay the restocking fee I am obviously stuck with itHorrible customer service in the way they lead you to believe they will accept it back under certain conditions but change the conditions Sat at loading dock over an hour waiting for response, called back several times finally got someone only to tell me I'm SOL Definitely lost our business
Purchased a living room set (sectional, ottoman, chair) in early 08/Set was delivered damaged and missing pieces but was still delivered anyway when my husband mentioned the issuesI called the store to get an explanation and am told the delivery men have not returned to the store so they don't know what is going onFinally the saleswoman calls me back while I am at work and leaves me a voicemailIt will take more weeks for my furniture to be replacedout of pieces had issuesWhen I spend $1,on an item I expect it to be inspected before delivered to at the very least make sure parts such as the pedestal ro the swivel chair isn't missingLast year I had a dining room set delivered that was damaged on delivery and not put together correctly and I had informed the saleswoman of this when I purchased my living room set to let her know I was having reservations about purchasing from Furniture Row againDuring the voicemail she left me she made a joke about "lightning do
I purchased a cloud sofa at over 3, I even purchased a special warranty After about a year and halfthe color started flaking off the leathersent in the warranty info and they refused to fix itBUT if I took a knife to itor bleed all over it..THEN it would be covered MeanwhileI talked to Lone Tree sofa mart to see what they could do (as I purchased it through them) They referred me to the general manager's emailsent two sets of information, receipts, pics and the refusals of the warranty companywith no replies Fast forward two more monthscalled again and now they referred me to a repair guy they usehave fun paying out of pocket money for poor quality leather Bottom lineyou get what you pay forand even less here I am used to couches that last more than a couple of years for +
I would upload imagesbut do not see that option (it looks about years old after over years
We received a new couch in January 2018, a couple weeks later they had to replace one of the cushions, the cushion was ok for a couple weeks but then it startet to look like the previous oneSomebody was sent out to fix it, he took the cover of and noticed that the padding was not glued to the pillow like it was supposed to be, so he tried to stuff the pillow back in the cover, he could not get it in the right way, and told us they would order another replacementThat was about month agoWhen we call them they keep telling us it is on the way and the latest it should be here is 7/18/we called them today to check up on it and were told that it has not shipped yet
In October, my husband and I noticed a spring sticking out of one of the components of our sectional by a few inches The spring had punctured a hole in the unit as well as punctured a hole in the fabric of the cushion next to it I called thevstore on October 21, and spoke to an employee He gave me a CSI # and said that he would order the part and call me when it was delivered
About two months had gone by without hearing from anyone, so I called the store again on December 26, and spoke to one of the managers He informed me that the part had not been ordered I had to repeat the process of sending the manager pictures via email that day He directed me to also call Great White Bottling to file a claim to see if they would fix the issue first and if not, I needed to call Sofa Mart backI filed a claim with Great White on January 18th, which they denied on February 3,
I called Sofa Mart back that same day and spoke with a different manager He told me
My wife and I have spent thousands of dollars with Furniture Row, in May of this year (2016) we received a "Thank You" card from them in the mail with the following text
"Congratulations! You have earned $in reward points at Furniture RowPresent this card at your next purchase and we will apply your reward points to any purchase made at Furniture Row! Ask for Clayton"
Sounds great right? It's important to note that there is no notice of point expiration on this "thank you" cardOn December 16th we arrived at Sofa Mart in Austin TX, less than months after getting point notification card in the mailSpoke to Clayton and was advised the points are expiredI pointed out to him that there are no expiration dates on the card we receivedClayton advised he could only email corporate and see what they sayMy wife and I are done spending our money at this business and will be buying all future furniture from other businessesWe wanted to advise the Revdex.com and Furniture Ro
The ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE I've ever had! Furniture Row/Sofa Mart should not be in businessPLEASE CONTACT THE Revdex.com if you experience any issues such as we did!
We purchased over $worth of furniture and rugs in December Did not receive all of the pieces until February, (This should have been a giant red flag)
After approx6mths, we noticed incredible deficiencies in the craftsmanship of our couchThe sofa is sinking in two sitting areas as well as both foot rests and head restsAt 8mths, August, 2017, we started contacting the companyFirst, locally, then through their national customer service email complaint systemI was told by the HEAD Complaint Officer that they don't refund - that their 1Year Guarantee isn't anything at all!!! It isn't an effective guarantee at all - they reminded me that I would have had to purchase a warranty - I was not amused!
When I asked about their Resale/Reject Room - where a customer could browse throu
On January I purchased a "Chocolate Leather Sectional" I've been having issues with the furniture the time I received it I contacted them immediately to let them know of the issues and they were talking as if they would take care of the matter Well a couple of months passed and I finally got the recliner replaced that was fading in color on the headrest section I had issues with a few more of the other pieces, which was suppose to be ordered with the recliner supposedly As you can see, this is March and my issues have not been resolved concerning the other pieces being delivered Just recently the recliner that was replaced started to shoot sparks out of the left side standing in front of the sectional The other part of the recliner the front right side has a hole on the side of it Apparently when they delivered the pieces a hole was punctured while trying to open the box I have made the company aware of all these issues regarding my sectional and apparently,
On July 13, my wife and I purchased a sofa and a loveseat for $We were hesitant to spend that much money but were assured that if at anytime we wished to return the set we could for a full refundFurniture Row delivered our set a few days later but when the movers unloaded the set from the truck, they realized they had a mismatched setThey offered to leave the mismatched set but we said no seeing as how that was not what we had paid forWe returned to Furniture Row to sort out the issueThe salesman who helped us (his name is Jordan, by the way) was not in the store, so another salesman named Tyler offered to "make things right"He refunded us $in order to get a matching set of a different sofa and loveseatAfter several phone calls to Furniture Row over the next several days, our new sofa and loveseat were finally deliveredAll the while Furniture Row kept assuring us that if at anytime were were unhappy with our purchase we could get a full refundWe we
I was issued a refund check in which I am not able to cash out The check is made out to ***, *** & ***
This was purposely done to my belief, needless to say this action is causing a delay in the payment of my rent right along with my month old unemploymentFinally in part is owed to ***
This is the level of support from ***:
Re: dispute
Account Number: *** Claim Date: June 9, Claim Number: *** Claim Amount: $Dear Valued Cardholder, I understand that you would like to know the status of your claimI have reviewed your account and our records show that we received your request on June 9, Your next update regarding the status of the dispute will be available on June 23, Please note that the decision if a temporary credit will be issued on your dispute is determined on this dateWe will notify you in writing as soon as more information is availableThank you for your patience as we investigate your claimSincerely, **
I went to Sofa Mart to purchase couchesThe salesman I spoke with told me leather would hold up better than fabric if I had dogsI asked more than once about my dogs and was assured that leather would be betterI purchased of the same couches, Style Aspen, Color Burgundy at over $eachThe salesman did sell me a yr warranty stating if my dogs ever scratch my furniture it would be repaired but I would have to say it didn't get scratched by the dogsTo me scratching meant dogs purposely scratching the furniture When the couches were deliveredI had the flu, I told them where to put the couches, signed the paper and they left Weeks later I went to move the couches and a leg fell off of the one that came in firstThey had trouble getting it in the door and it scraped a inch gouge in my doorwayThe second one was brought in with the legs removedThey put the leg on the first one like it wasn't broken, never telling me what they did When I called I was told I coul
In or around I bought a Enduro Suede set(Couch, Love seat and Recliner)We were told that the set has a "Life Time Warranty Against workman ship and mechanical parts" When they delivered the set the recliner and love seat were broke upon arrivalI called the company and they sent someone out to fix the problemhere recently the parts broke againI called the store and talked to ***She said "found you in the system you need to call this number and talk to ***" When I talked to *** she stated that there system for tracking has been replaced but the "Enduro sets" Do have a lifetime warranty" She gave me the repair persons number "***" from *** *** ***I talked to *** and he got my info and set up an aptfor September On the day of the repair I got a phone call from *** stating he needed to "know the info of the person who refereed me "So I gave him the infoHe called back minutes later and stated "There not going to cover it or pay
I recently brought a product claim to the attention of this company regarding my leather couch I purchased less than a year ago from themAfter speaking with many different people at the store where we purchased the furniture, and the customer service center, I finally was given the name of Alfonso G***, Regional Sales Manager at Furniture Row Companies, to speak with
My main concern and complaint is that our leather couch we bought, was delivered to us with a spot on it that had the inside, soft leather exposedIt is the size of a lime, and it is directly on the cushion where you sit, and the back of your legs rub on it every timeWe assumed that this "worn in spot" was part of the "look" of our couch, but then in less than one year, that "worn in spot" broke open to expose a holeUpon that happening we quickly realized we had assumed incorrectly and this was a defect in the leather and not the "look" of it
It has been absolutely hoop after hoop to jump thru to get
Back in February I ordered a rug from Furniture Row and was told I would receive it in 2-weeksWe are now at weeksI've called the company multiple times and nobody has been able to tell me where my rug is, just that it would be in within the next two weeks
When I called them today, I was told it still wasn't in (the last two weeks I've been promised early April, it is now April 17th) and that it would probably come in next weekI was also told I could come in and get a rug that is currently on display on the floorThese rugs are disgustingly dirty and I would never consider bringing one in to my home, especially when I paid for a new one
After getting this response I requested to speak with a manager, which I was declined and instead told, "well this is what the manager told me." Furniture Row continues to offer no answer to where my rug is, meanwhile they have no problem with holding on to my money and not delivering a product
I had an extended warranty on a couch that they never would honor and then finally they didThey exchanged the couches out and ended up sending out the wrong couchThey ended up replacing the couch but did not deliver on the time frame they stated and I had to leave(They arrived after the time frame of delivery time quoted) When they delivered the correct couch, they gouged the corner of the couch into the door coming in and slit a scrape and hole in the bottom cornerMy wife was home and said something and was told it was part of the packaging tapeI got home and it was NOT tapeI made attempts to contact the store manager (***) and left multiple messagesHe is either always gone to the warehouse or off for the dayI cannot get anyone to call me back to let them know about the couch
I purchased furniture and a warranty package from my local Sofa Mart I have been waiting since December 23, for my broken chair which has warranty to be repaired
I bought a couch and it was under warranty, a spring broke so they took it back to repair and after days they couldn't repair it, after another days I contacted their home office and was offered $and my broken couch back or $store credit towards a new couch but they wouldn't take the chair or ottoman as they was nothing wrong with them even though I paid $1800,for the set months earlierSo I chose the $option as I felt it was a lesser *** than the other choice and to add insult to it all they returned the couch without the feet!!! I get a text saying they think they found them and it will be another week that will be days I have been dealing with this issue
We purchased furniture & were told it was instock & would delivered with in days We received a confirmation stating our furniture would be delivered within 10-days
After days of waiting and not receiving a call to schedule delivery I called & was told my furniture was back ordered until Dec, today is Sept 15th
Our sales person *** *** got on the phone & told me yes that our furniture was instock but it was allocated to another customer after our purchase was made because they must of had higher priority
The manger, *** *** got on the call and said that he could refund the delivery charge of $but that's all he could do The frniture was not in stock now & he doesn't know when it would arrive in December
December 1st My husband and I purchased of furniture from Sofa Mart in CasperIncluding a couch and loveseat for our upstairs and a couch/hidebed and leather recliner for our downstairs with extra warranty and deliveryWe were told it would be weeks for the furniture but definitely before ChristmasWhich was our dead line for we had family coming from out of town to stay with usweeks went by no phone call or couches, so I called and couches were still not hereA week before Christmas I had to call again, couches were in (thank goodness I called)Delivery man was done loading and we were still missing a couch/hidebedHe was unsure and said I had to call the store he just had a delivery slipCalled the store again wasn't given an exact date on when couch would be in and was told they were checking and would call backStill no phone call and Christmas had passedAlmost the end of January the couch was finally delivered with no phone call form them, I was always t
I Purchased a chair on 8/25/The store illegally opened up an account, at *** in the wrong name; *** *** instead of *** ***This was to be year same as cash transaction with *** BankWhen Experian ran credit check, I was denied by ExperianAt the same time, when we were denied, we found out that the Showroom opened another account with the wrong name, *** *** with *** retail CreditThis account would have been charging $per year and in years, we would have paid $more for the chairWhen this information became apparent, I called to cancel the chair and to ask for a refund, Stephanie said they would do it because I had never been denied credit,I no longer wanted to do business with the ShowroomA person by named Jeff credited my credit card incorrectlyHe credited us the full cost of the chair not just the deposit that I asked forAnd now I had to scramble to pay off the *** account that we were frauded with and I did not as
purchased sofa and asked manager that if I get it in place and it doesn't look or feel right what are my options on returning He informed me that it must be in excellent condition we removed and kept all packaging which had no protective packaging on the under side of the pieces The warehouse person got it off my truck and said they cant take it back due to dog hair which you could count on two ***s the amount on the under side which was never protected from the beginning They refused to take it back even if I were to pay the restocking fee I am obviously stuck with itHorrible customer service in the way they lead you to believe they will accept it back under certain conditions but change the conditions Sat at loading dock over an hour waiting for response, called back several times finally got someone only to tell me I'm SOL Definitely lost our business
Purchased a living room set (sectional, ottoman, chair) in early 08/Set was delivered damaged and missing pieces but was still delivered anyway when my husband mentioned the issuesI called the store to get an explanation and am told the delivery men have not returned to the store so they don't know what is going onFinally the saleswoman calls me back while I am at work and leaves me a voicemailIt will take more weeks for my furniture to be replacedout of pieces had issuesWhen I spend $1,on an item I expect it to be inspected before delivered to at the very least make sure parts such as the pedestal ro the swivel chair isn't missingLast year I had a dining room set delivered that was damaged on delivery and not put together correctly and I had informed the saleswoman of this when I purchased my living room set to let her know I was having reservations about purchasing from Furniture Row againDuring the voicemail she left me she made a joke about "lightning do
I purchased a cloud sofa at over 3, I even purchased a special warranty After about a year and halfthe color started flaking off the leathersent in the warranty info and they refused to fix itBUT if I took a knife to itor bleed all over it..THEN it would be covered MeanwhileI talked to Lone Tree sofa mart to see what they could do (as I purchased it through them) They referred me to the general manager's emailsent two sets of information, receipts, pics and the refusals of the warranty companywith no replies Fast forward two more monthscalled again and now they referred me to a repair guy they usehave fun paying out of pocket money for poor quality leather Bottom lineyou get what you pay forand even less here I am used to couches that last more than a couple of years for +
I would upload imagesbut do not see that option (it looks about years old after over years
We received a new couch in January 2018, a couple weeks later they had to replace one of the cushions, the cushion was ok for a couple weeks but then it startet to look like the previous oneSomebody was sent out to fix it, he took the cover of and noticed that the padding was not glued to the pillow like it was supposed to be, so he tried to stuff the pillow back in the cover, he could not get it in the right way, and told us they would order another replacementThat was about month agoWhen we call them they keep telling us it is on the way and the latest it should be here is 7/18/we called them today to check up on it and were told that it has not shipped yet
In October, my husband and I noticed a spring sticking out of one of the components of our sectional by a few inches The spring had punctured a hole in the unit as well as punctured a hole in the fabric of the cushion next to it I called thevstore on October 21, and spoke to an employee He gave me a CSI # and said that he would order the part and call me when it was delivered
About two months had gone by without hearing from anyone, so I called the store again on December 26, and spoke to one of the managers He informed me that the part had not been ordered I had to repeat the process of sending the manager pictures via email that day He directed me to also call Great White Bottling to file a claim to see if they would fix the issue first and if not, I needed to call Sofa Mart backI filed a claim with Great White on January 18th, which they denied on February 3,
I called Sofa Mart back that same day and spoke with a different manager He told me