On December 19, I purchased, in cash - $1963, a sofa, chair, ottoman and coffee tableIn addition, I purchased the protection plan and, of course, paid the delivery chargeI was told I would receive a call to schedule a delivery dateAfter one week, I called them since I did not receive a call from SofaMart; I asked for an updateI was informed that the sales person who sold me the products had made a mistake and was "trigger happy" when putting in my orderNo further details were givenI had to ask what to expect regarding delivery or if I could expect a deliveryHe took a moment to research and explained that my coffee table was not available but the sofa, otto, and chair were on their wayI again had to clarify what the next step would be: would the coffee table be available, will I get refunded for it, when would the other items be deliveredHe then explained that it would be possible for the furniture to be delivered on the next upcoming Saturday and that the coffee
I bought a Southport sectional from Furniture Row with the added protection planLast Thanksgiving I had a large family dinner and when my brother and eldest son went to sit down we all heard a wood snapping noise from the sectionalI contacted Sofa Mart the following Monday to ask what to do and was told to contact the protection company for repairsI tried calling and emailing the other company for months and finally got them to get involvedi took pictures and emailed them to the protection company as instructed but they denied the claim after a six week investigation because they stated they didn't cover frame damage even though it was stated in the protection plan that they didI contacted Sofa Mart after all the hassle with the protection company and spoke to Brea the managerBrea informed me I shouldn't have called the other companyI told her that a manger there had said I had tooFinally Brea started the complaint process and stated she would send someone out to loo
I purchased an ottoman in Oct/to replace an existing one in my living roomIn December, I noticed upon moving the ottoman that the feet of the ottoman left stains on my carpetI called three times over a couple of weeks and was finally told on 1-4-assess the damage to my carpet
On 1-6-a man came and looked over the ottoman and took pictures of the ottoman and the stained carpetI was trying to be understanding and did seek some empathy from the man who was at my home to assess the damage and told him that it would be one thing if it stained an area rug, but that this was my carpet and isn't so easily replacedHe agreed and assured me that he would be sending his manager copies of the pictures and that they would be getting back to usHe did ask if we shampooed the carpet and placed it on the carpet before it dried, but it hadn't been shampooed recently and the only thing that I could come up with is maybe our home humidifier was the culpritBut being that we only
ON MARCH 19, I PLACED AN ORDER FOR LIVING ROOM FURNITUREINV# *** & RUG PAD *** WITH JOSH D***I WAS INFORMED BY JOSH THAT EVERYTHING WAS READY TO BE DELIVERED EXCEPT THE RUG PAD AND RUGTHEY MESSED UP GETTING ITJOSH TOLD ME TO GO AHEAD AND HAVE FURNITURE DELIVERED AND HE WOULD HAVE THE RUG DELIVERED LATER AND SET UPTHAT WAS NOT GOOD ADVICE
ON APRIL 11, THE FURNITURE WAS DELIVEREDTHE CHAISE FLOOR MODEL HAD AN ARM THAT KEPT FALLING OFF AND TWO OTHER FLOOR MODEL PIECES HAD TEARS ON THE BACK OF THE FURNITUREJOSH ASSURED ME THAT THE FLOOR MODELS WOULD NOT BE DAMAGED AND IF I DIDN'T LIKE THEM, I COULD REFUSE THEM UPON DELIVERYI DID NOT ACCEPT THE FURNITURE AND HAD IT ALL LOADED BACK ON THE TRUCK
THE PROBLEM IS WHEN THEY WERE PUTTING THE CHAISE IN MY HOUSE ON MY BRAND NEW HARDWOOD FLOORS, THEY DAMAGED MY FLOORS IN TWO SPOTSTHEY WOULD HAVE DONE MORE DAMAGES BUT I WAS DILIGENT TO GET THEM TO PUT THE FURNIITURE ON A PAD TO DISASSEM
I ordered a sofa August 17, 2017, it was delivered October 12, The seat cushions are too large for the couch, I called Salesman and texted a photo and was told they would reorder the cushions and they typically take weeksI called salesman beginning of November and it took several days of leaving messages for a return call and then for them to realize they sent the order to the incorrect email address and they had never followed up on my order to realize it was never placed, I was told they would put a rush on the order and I should have the cushions by November 20thOn November 20th I was told the order was shipped November 16th and would be in the week of November 20th On November 29th I called and no one seems to be able to find out where my order isThere is no follow up, I was told yesterday they would research the order but was told at the end of the day they had no answer, I called today and the manager I spoke with yesterday is off today, and the salesman is at lun
I called Sofa Mart and asked if the warranty I purchased covered the damage I described to himHe told me it did and gave me the phone number for the warranty companyI called the warranty company and was instructed to send an email containing pictures of the damage and the receipt They denied that the damage was from poorly manufactured material, which it seems to meThey said it was from useThe damage is the fabric underneath the recliner is hanging because the thin lining that held it in place has rubbed awayI feel at an impasse because Sofa Mart encouraged me to buy this warranty plan to protect my furniture, but it doesn't cover anything
On 6/28/2014, we walked into Sofa Mart(Furniture Row) in Midland TX looking to buy a new couchMy wife was extremely pregnant, and we were ready to buy a quality piece of furniture to lastThe person who helped us was *** ***, the store managerAfter speaking with him, we decided to go with the Cloud II leather sectionalHe told us it was popular and high qualityIt was a bit out of our budget, but we liked what we heardHe said they take pride in everythingThe seal the deal he said our purchase price of $would include a year full warranty on the entire sectionalNo questions asked, if something was wrong they would repair or replace itThat sold usIf they were willing to guarantee it for years, I looked him in the eye, shook his hand and told him he had a deal
This is still one of our biggest purchases to dateTo be completely fair, we had an issue with the end recliner and it was repaired once, and eventually replaced
As of today the couch is co
August 12,
On May 29, my mother and I went to *** *** *** *** *** *** ** *** to purchase some living room furniture We purchased a couch and love seat, paid cash in the amount of $and the remaining was paid by my credit card leaving a balance of $due
We also purchased a swivel glider recliner chair at the price of $plus tax of $for a total of $ This item had to be special ordered which meant it had to be paid in full before it could it could be delivered At first we thought about paying half down but my mother said “We are here lets just pay for it all now”My mother gave *** (cashier) $cash, I gave her $balance difference in cash which was all I had so my mother gave her $but was a penny short and the cashier said there was a penny there in the dish but in the meantime Mom found one in her purse so she gave it to her and told her to put the penny back in the dishThis left a balance d
Furniture Row has refused a swap in furniture for years dispite having a warranty, once I'm able to swap my furniture I asked for my money back instead, they would not refund money, once replacement was chosen they would not allow full purchase price to go towards the replacement, once replacement was ordered and someone finally showed up to deliver he was rude and disrespectful, I have asked numerous times for a refund and to take my business elsewhereThey want to only swap the furniture, but will not come on certain days and times and will not call ahead
I ordered a new, custom -colored sofa in FebruaryIt was ready for piin Late MarchI went to the store, where it was placed in my trailer with protective blue and plastic wrap all over itWhen I got home and unpacked it, there was a noticeable scar in the fabric- a spot with discoloration where it had been damaged or defectiveI took a picture of the defect and showed it to the salesperson at the storeThe salesperson told me she would ask her district manager and get back to meShe never got back to meI left her a message asking her for an update and it was ignored
On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on *** *** *** *** *** ***I was persuaded by the sales representative to purchase the year warranty for an extra $The representative said that the warranty covered everything for yearsIn quote we were told, that if anything happens to the couch within years they would exchange it or pay for repairIn November 2015, the couch started falling apartThe frame sagged to the floor and the "leather" stated tearing apart from the fabricI called the store and they sent someone out, he took a look at it took pictures and I never heard back from him or anyone from the storeIn March of this year, I went back to the store and told them my issueThey informed me that my couch was still covered under warranty and gave me the information including a print out of my receipts and asked me to submit a claimI did so in March never heard anything backI called the Great White Bottling Company Septe
I purchased a sofa and love seat from Sofa Mart in *** *** on 2/25/We had them for a few years then had to return them due to the stitching coming out and the leather was coming apartThis was honored and they were exchanged on 2/4/I had to purchase another warranty ( I was told my current warranty was being used to replace them)One of the replacements were damaged when they arrived so they found another which I was told was the last one because they were discontinuedThe drawer in the love seat console did not function and would only come out about halfway but we didn't want to deal with fighting to find another one at the time but we made the store aware it was malfunctioningThe set was fine other than the drawer for close to another years then we noticed the couch started sagging on the right side and dragging the floor when recliningWe called and took the set under the recommendation of the *** *** Sofa Mart to the *** ** store due to it being cl
I purchased a chair that I was told was leather on 8/7/ I am now seeing the surface peeling and sluffing off and am seeing that it is not leather It appears to be vinyl coated with a 'leather look'
I ordered furniture, paid cashThe furniture has to be ordered and takes about weeks or so to arriveNot long after, I found out I needed the cash to use as a co pay for health problem I haveI called and spoke to a MGRHe said I could cancel and get a refundOf course, you have to wait business days to get a check (even though I paid cash..not my complaint, but annoying)I went to pu check and it was short almost $A mgr informed me there was a ***25% restocking fee*** 25%!!!!!!!I was NEVER informed of thisIn fact when I called to cancel on the evening of 9/or 9/the mgr I spoke with asked me if I was sure I wanted to cancel and the items were not in nor had been shippedSo, I'm being charged for a "RESTOCKING FEE THAT NEVER HAD TO HAPPEN"Of course the MGR I spoke this morning with said the items arrived on 9/ No one had called or notified me the items were in, the mgr I called to cancel in fact said the items were NOT inI ASKED SPECIFICALLY....if
Sofa Mart refused to honor a warranty claim against a sleeper-sofa I purchased claiming that I "got such a good price they would not honor the warranty." I asked to speak to the salesman/manager that sold me the sofa and they informed me that he no longer worked there They gave me a phone number for a repairman that would com fix the sofa for a fee
On December 14th I visited the Sofa Mart Location in located at *** *** *** in *** *** and ordered leather sofa'sOn that day I was told that it would take under weeks to get my new furnitureWe had planned on the new furniture for a family gathering that we had scheduled at our home the third week of January We placed the order with JoshApprox weeks later I called the store to check on the status of my order and was told that the order had been delayed and that it would be the middle to latter part of January before we would get our new furnitureFurniture had not arrived in time for the event we had planned at our home and we had already gotten rid of the furniture that we were replacingNo call from the location in *** to let us know of this delayOn or about the last week of January I once again called the store in *** *** to check the status of our order I was told by Josh that he was off that day and would email and find out the status of our order as he was off that dayHe called me back days later at my home and he now let me know that the order would be about another month or now the end of Feburary that they should arriveI have made now payment on the furniture that I have not receivedI have not received a call from the store in *** with out me making a call firstI was offered the display model at a reduced price and one that was in the warehouse that needed repair at a reduced price to help me with my lack of furnitureI did not come to this location to get a display model or a repaired piece of furnitureI came in and ordered Brand New Leather sofa's to the tune of over $and now nearly months later on a statement that it would take less than weeks to come in do not have any furniture and am now expected to wait another to weeks or almost months to get what I ordered in December of I would like to hear from someone at this location with some kind of discount on my order for the extremely long waiting time on something that was promised to come in in less that weeks
I was a customer at the sofa mart in marion IA and ordered new furniture and was told I would get it no later than two weeksA whole month has gone by and not once did I get a phone call telling me why I have not got my furniture yetI had to call them and every time no one could give me answers or help meI had got rid of my old furniture and was sitting on the floor with a bad backI was told it was being discussed on how they could are this right for me....all that happened was they took off delivery charge which at that point I would have picked it up myself....was give broken promises about taking care of this until I got my furniture and then I was left holding the bag .....very upset customer and will never go back
Furniture Row displayed in the ad for Presidents Day sale that was good only through February 25thStopped in the first day of the sale was supposed to be validThey did not have the Cosmopolitan set in stock at allTalk to the gal said she's had it on order and that it would be in Stock before sale ended n that she expected within the weekShe took my # and said she would call me when it was receivedNever received a phone call so I've stopped in timesit is now past February 25th the end of the advertised sale date and the sofa has never been in stock at The Sofa Mart in MarionIt is ridiculous that they're allowed to advertise a sale tell people it'll be in stock and then it never isIsnt that considered bait and switch
We ordered a brand new living room designed by The Showroom at Furniture Row IDecemberAt the end of January most items were deliveredWe were promised all items together at the same timeThey delivered the wrong pillows and re ordered us new onesTo date they have not been received and the supervisor, Jeff ***, as well as his associates have not even replied to my emails inquiring about the status of our items we already paid forI have proof of emails and have reached out numerous times
On December 19, I purchased, in cash - $1963, a sofa, chair, ottoman and coffee tableIn addition, I purchased the protection plan and, of course, paid the delivery chargeI was told I would receive a call to schedule a delivery dateAfter one week, I called them since I did not receive a call from SofaMart; I asked for an updateI was informed that the sales person who sold me the products had made a mistake and was "trigger happy" when putting in my orderNo further details were givenI had to ask what to expect regarding delivery or if I could expect a deliveryHe took a moment to research and explained that my coffee table was not available but the sofa, otto, and chair were on their wayI again had to clarify what the next step would be: would the coffee table be available, will I get refunded for it, when would the other items be deliveredHe then explained that it would be possible for the furniture to be delivered on the next upcoming Saturday and that the coffee
I bought a Southport sectional from Furniture Row with the added protection planLast Thanksgiving I had a large family dinner and when my brother and eldest son went to sit down we all heard a wood snapping noise from the sectionalI contacted Sofa Mart the following Monday to ask what to do and was told to contact the protection company for repairsI tried calling and emailing the other company for months and finally got them to get involvedi took pictures and emailed them to the protection company as instructed but they denied the claim after a six week investigation because they stated they didn't cover frame damage even though it was stated in the protection plan that they didI contacted Sofa Mart after all the hassle with the protection company and spoke to Brea the managerBrea informed me I shouldn't have called the other companyI told her that a manger there had said I had tooFinally Brea started the complaint process and stated she would send someone out to loo
I purchased an ottoman in Oct/to replace an existing one in my living roomIn December, I noticed upon moving the ottoman that the feet of the ottoman left stains on my carpetI called three times over a couple of weeks and was finally told on 1-4-assess the damage to my carpet
On 1-6-a man came and looked over the ottoman and took pictures of the ottoman and the stained carpetI was trying to be understanding and did seek some empathy from the man who was at my home to assess the damage and told him that it would be one thing if it stained an area rug, but that this was my carpet and isn't so easily replacedHe agreed and assured me that he would be sending his manager copies of the pictures and that they would be getting back to usHe did ask if we shampooed the carpet and placed it on the carpet before it dried, but it hadn't been shampooed recently and the only thing that I could come up with is maybe our home humidifier was the culpritBut being that we only
ON MARCH 19, I PLACED AN ORDER FOR LIVING ROOM FURNITUREINV# *** & RUG PAD *** WITH JOSH D***I WAS INFORMED BY JOSH THAT EVERYTHING WAS READY TO BE DELIVERED EXCEPT THE RUG PAD AND RUGTHEY MESSED UP GETTING ITJOSH TOLD ME TO GO AHEAD AND HAVE FURNITURE DELIVERED AND HE WOULD HAVE THE RUG DELIVERED LATER AND SET UPTHAT WAS NOT GOOD ADVICE
ON APRIL 11, THE FURNITURE WAS DELIVEREDTHE CHAISE FLOOR MODEL HAD AN ARM THAT KEPT FALLING OFF AND TWO OTHER FLOOR MODEL PIECES HAD TEARS ON THE BACK OF THE FURNITUREJOSH ASSURED ME THAT THE FLOOR MODELS WOULD NOT BE DAMAGED AND IF I DIDN'T LIKE THEM, I COULD REFUSE THEM UPON DELIVERYI DID NOT ACCEPT THE FURNITURE AND HAD IT ALL LOADED BACK ON THE TRUCK
THE PROBLEM IS WHEN THEY WERE PUTTING THE CHAISE IN MY HOUSE ON MY BRAND NEW HARDWOOD FLOORS, THEY DAMAGED MY FLOORS IN TWO SPOTSTHEY WOULD HAVE DONE MORE DAMAGES BUT I WAS DILIGENT TO GET THEM TO PUT THE FURNIITURE ON A PAD TO DISASSEM
I ordered a sofa August 17, 2017, it was delivered October 12, The seat cushions are too large for the couch, I called Salesman and texted a photo and was told they would reorder the cushions and they typically take weeksI called salesman beginning of November and it took several days of leaving messages for a return call and then for them to realize they sent the order to the incorrect email address and they had never followed up on my order to realize it was never placed, I was told they would put a rush on the order and I should have the cushions by November 20thOn November 20th I was told the order was shipped November 16th and would be in the week of November 20th On November 29th I called and no one seems to be able to find out where my order isThere is no follow up, I was told yesterday they would research the order but was told at the end of the day they had no answer, I called today and the manager I spoke with yesterday is off today, and the salesman is at lun
I have been trying to remove my name from the Furniture Row mailing listI called numerous times last yearI am still receiving solicitations
I called Sofa Mart and asked if the warranty I purchased covered the damage I described to himHe told me it did and gave me the phone number for the warranty companyI called the warranty company and was instructed to send an email containing pictures of the damage and the receipt They denied that the damage was from poorly manufactured material, which it seems to meThey said it was from useThe damage is the fabric underneath the recliner is hanging because the thin lining that held it in place has rubbed awayI feel at an impasse because Sofa Mart encouraged me to buy this warranty plan to protect my furniture, but it doesn't cover anything
On 6/28/2014, we walked into Sofa Mart(Furniture Row) in Midland TX looking to buy a new couchMy wife was extremely pregnant, and we were ready to buy a quality piece of furniture to lastThe person who helped us was *** ***, the store managerAfter speaking with him, we decided to go with the Cloud II leather sectionalHe told us it was popular and high qualityIt was a bit out of our budget, but we liked what we heardHe said they take pride in everythingThe seal the deal he said our purchase price of $would include a year full warranty on the entire sectionalNo questions asked, if something was wrong they would repair or replace itThat sold usIf they were willing to guarantee it for years, I looked him in the eye, shook his hand and told him he had a deal
This is still one of our biggest purchases to dateTo be completely fair, we had an issue with the end recliner and it was repaired once, and eventually replaced
As of today the couch is co
August 12,
On May 29, my mother and I went to *** *** *** *** *** *** ** *** to purchase some living room furniture We purchased a couch and love seat, paid cash in the amount of $and the remaining was paid by my credit card leaving a balance of $due
We also purchased a swivel glider recliner chair at the price of $plus tax of $for a total of $ This item had to be special ordered which meant it had to be paid in full before it could it could be delivered At first we thought about paying half down but my mother said “We are here lets just pay for it all now”My mother gave *** (cashier) $cash, I gave her $balance difference in cash which was all I had so my mother gave her $but was a penny short and the cashier said there was a penny there in the dish but in the meantime Mom found one in her purse so she gave it to her and told her to put the penny back in the dishThis left a balance d
Furniture Row has refused a swap in furniture for years dispite having a warranty, once I'm able to swap my furniture I asked for my money back instead, they would not refund money, once replacement was chosen they would not allow full purchase price to go towards the replacement, once replacement was ordered and someone finally showed up to deliver he was rude and disrespectful, I have asked numerous times for a refund and to take my business elsewhereThey want to only swap the furniture, but will not come on certain days and times and will not call ahead
I ordered a new, custom -colored sofa in FebruaryIt was ready for piin Late MarchI went to the store, where it was placed in my trailer with protective blue and plastic wrap all over itWhen I got home and unpacked it, there was a noticeable scar in the fabric- a spot with discoloration where it had been damaged or defectiveI took a picture of the defect and showed it to the salesperson at the storeThe salesperson told me she would ask her district manager and get back to meShe never got back to meI left her a message asking her for an update and it was ignored
On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on *** *** *** *** *** ***I was persuaded by the sales representative to purchase the year warranty for an extra $The representative said that the warranty covered everything for yearsIn quote we were told, that if anything happens to the couch within years they would exchange it or pay for repairIn November 2015, the couch started falling apartThe frame sagged to the floor and the "leather" stated tearing apart from the fabricI called the store and they sent someone out, he took a look at it took pictures and I never heard back from him or anyone from the storeIn March of this year, I went back to the store and told them my issueThey informed me that my couch was still covered under warranty and gave me the information including a print out of my receipts and asked me to submit a claimI did so in March never heard anything backI called the Great White Bottling Company Septe
I purchased a sofa and love seat from Sofa Mart in *** *** on 2/25/We had them for a few years then had to return them due to the stitching coming out and the leather was coming apartThis was honored and they were exchanged on 2/4/I had to purchase another warranty ( I was told my current warranty was being used to replace them)One of the replacements were damaged when they arrived so they found another which I was told was the last one because they were discontinuedThe drawer in the love seat console did not function and would only come out about halfway but we didn't want to deal with fighting to find another one at the time but we made the store aware it was malfunctioningThe set was fine other than the drawer for close to another years then we noticed the couch started sagging on the right side and dragging the floor when recliningWe called and took the set under the recommendation of the *** *** Sofa Mart to the *** ** store due to it being cl
I purchased a chair that I was told was leather on 8/7/ I am now seeing the surface peeling and sluffing off and am seeing that it is not leather It appears to be vinyl coated with a 'leather look'
I ordered furniture, paid cashThe furniture has to be ordered and takes about weeks or so to arriveNot long after, I found out I needed the cash to use as a co pay for health problem I haveI called and spoke to a MGRHe said I could cancel and get a refundOf course, you have to wait business days to get a check (even though I paid cash..not my complaint, but annoying)I went to pu check and it was short almost $A mgr informed me there was a ***25% restocking fee*** 25%!!!!!!!I was NEVER informed of thisIn fact when I called to cancel on the evening of 9/or 9/the mgr I spoke with asked me if I was sure I wanted to cancel and the items were not in nor had been shippedSo, I'm being charged for a "RESTOCKING FEE THAT NEVER HAD TO HAPPEN"Of course the MGR I spoke this morning with said the items arrived on 9/ No one had called or notified me the items were in, the mgr I called to cancel in fact said the items were NOT inI ASKED SPECIFICALLY....if
Sofa Mart refused to honor a warranty claim against a sleeper-sofa I purchased claiming that I "got such a good price they would not honor the warranty." I asked to speak to the salesman/manager that sold me the sofa and they informed me that he no longer worked there They gave me a phone number for a repairman that would com fix the sofa for a fee
On December 14th I visited the Sofa Mart Location in located at *** *** *** in *** *** and ordered leather sofa'sOn that day I was told that it would take under weeks to get my new furnitureWe had planned on the new furniture for a family gathering that we had scheduled at our home the third week of January We placed the order with JoshApprox weeks later I called the store to check on the status of my order and was told that the order had been delayed and that it would be the middle to latter part of January before we would get our new furnitureFurniture had not arrived in time for the event we had planned at our home and we had already gotten rid of the furniture that we were replacingNo call from the location in *** to let us know of this delayOn or about the last week of January I once again called the store in *** *** to check the status of our order I was told by Josh that he was off that day and would email and find out the status of our order as he was off that dayHe called me back days later at my home and he now let me know that the order would be about another month or now the end of Feburary that they should arriveI have made now payment on the furniture that I have not receivedI have not received a call from the store in *** with out me making a call firstI was offered the display model at a reduced price and one that was in the warehouse that needed repair at a reduced price to help me with my lack of furnitureI did not come to this location to get a display model or a repaired piece of furnitureI came in and ordered Brand New Leather sofa's to the tune of over $and now nearly months later on a statement that it would take less than weeks to come in do not have any furniture and am now expected to wait another to weeks or almost months to get what I ordered in December of I would like to hear from someone at this location with some kind of discount on my order for the extremely long waiting time on something that was promised to come in in less that weeks
I was a customer at the sofa mart in marion IA and ordered new furniture and was told I would get it no later than two weeksA whole month has gone by and not once did I get a phone call telling me why I have not got my furniture yetI had to call them and every time no one could give me answers or help meI had got rid of my old furniture and was sitting on the floor with a bad backI was told it was being discussed on how they could are this right for me....all that happened was they took off delivery charge which at that point I would have picked it up myself....was give broken promises about taking care of this until I got my furniture and then I was left holding the bag .....very upset customer and will never go back
Furniture Row displayed in the ad for Presidents Day sale that was good only through February 25thStopped in the first day of the sale was supposed to be validThey did not have the Cosmopolitan set in stock at allTalk to the gal said she's had it on order and that it would be in Stock before sale ended n that she expected within the weekShe took my # and said she would call me when it was receivedNever received a phone call so I've stopped in timesit is now past February 25th the end of the advertised sale date and the sofa has never been in stock at The Sofa Mart in MarionIt is ridiculous that they're allowed to advertise a sale tell people it'll be in stock and then it never isIsnt that considered bait and switch
We ordered a brand new living room designed by The Showroom at Furniture Row IDecemberAt the end of January most items were deliveredWe were promised all items together at the same timeThey delivered the wrong pillows and re ordered us new onesTo date they have not been received and the supervisor, Jeff ***, as well as his associates have not even replied to my emails inquiring about the status of our items we already paid forI have proof of emails and have reached out numerous times