Last year in November we bought living room leather set in Sofa Mart storeWe paid around $We were told by store manager who sold us this set how this is very good quality and they can't get enough of these in the storeAfter 4/months it's started to wear and discolor around edgesMy husband called them and they wanted to see some picturesAfter he sent pictures they said it is wearing and that's nothing they can doThis was sometime in AprilCouple months after it was getting worse and we decided to go to the store and talk to someoneWell, we went to the store on June and it did not go very wellI believe we spoke with one of the sales representatives that did not have any people skillsHe said it's our body oil that did this to the leatherAfter arguing for a while we decided to leave since we were not getting anywhere with this rude sales personThe worst thing is that store manager was sitting six feet away and did not even try to help with this situat
I ordered a daybed in NovemberThe bed was delivered and set up weeks after the promise dateThe bed was used once for less than minutes and fell apartI went to the store to examine the display model bed and discovered that furniture row did not assemble all the parts of the bed therefore the bed would not stay together when utilized for its intended functionOn 12/the store told me they would have a new bed delivered and assembled within 5-daysOn 1/28/I went to the store to inquire why the bed hasn't arrivedI was told the bed had been there for a while despite no one making any attempts to contact meThey scheduled a delivery for a time and day I would be homeI made sure to not make any plans so I could receive the deliveryNo one showed up or call to rescheduleI called the store the next day and the store manager told me they had no idea no one showed upI still do not have the order that I paid fro in November
Verbal abuse by a woman named Iris de los SantosThis woman called me from this store concerning delivery of a mattress I purchasedShe announced herself then announced when the mattress would be deliveredI was shocked by her tone and attitude and hesitated briefly and before I coukd respond she began berating me and being verbally abusiveI started demanding that she stop and she continued on a tiradeI several times shouted STOP, STOP and she continuedIt was like she was crazyI called the store back and was told she had informed her coworkers that I was upset with the time of deliveryApparently, she did not think there was any problems attacking someone verballyI advised the store emoloyee not to deliver the mattress as I am concerned for my safety and need to arranged to have another person present at my home when your employee is inside my house
We purchased a $sectional at Sofa Mart in Colorado Springs for our new house We declined the year warranty since we had a year manufacturer's warranty on the sofa It was delivered to our home ~ week prior to the scheduled move We only had them bring the reclining pieces into the living room, and had them store the other pieces in our garage The delivery staff put the recliners together in our living room I was not in the room when then did Fast forward to weeks later...when our movers put the pieces in place in our new home they pulled me aside to show me were a seam on one of the recliners was coming apart It was NOT ripped The seam was simply coming unstitched I didn't call Sofa Mart immediately because we were in the middle of the move and were overwhelmed by boxes I called weeks later to let them know we had a problem, and wanted to use the manufacturer's warranty to cover the repairs I sent a picture as requested, and got a call back from our salesperson, Troy Troy proceed to tell me there was nothing that could be done except to call a furniture repair person in our area to see if it could be fixed He added that if we had bought the cleaning kit they would have been able to fix it I asked what the cleaning kit had to do with the manufacturer's warranty His reply was that it would have given us a year warranty Again, I stated that this was likely a manufacturer's defect as a seam was coming apart, and that the year manufacturer's warranty should cover it less than months after delivery He was unable to give me any good answer, and he then forwarded my call to his manager, Tim, who proceeded to tell me than since the seam problem was not documented on any of the delivery paperwork, and that we only noticed the problem when the back of the recliner was removed for moving, that it probably happened during the move, and was not necessarily a manufacturer's defect Therefore, they could do nothing for me When I pointed out that it was a year warranty, and if the seam had come unstitched months after we received the sectional it should still be covered, he was adamant that it probably happened in the move, and they would not be able to do anything to resolve the issueHaving recounted the above interaction, I should note that we had a long conversation with Troy about the warranty when we bought the sofa We specifically gave him the scenario of having an issue with the sofa after purchase while living in a different area He assured us that the warranty would still be good, and they would do what they needed to do to fix it during that first year Anything for a sale, right?
If you are considering purchasing furniture at Sofa Mart BEWARE!!! Their customer service is non-existent They do not stand behind claims made by their sales personnel I would NOT recommend this company
We purchased a sectional couch from furniture row-sofa mart in 2014, we paid over $for this piece of furniture including the warranty the sale rep had sold usWe specifically asked about the warranty because we have small children, due to the material, price and electric recliners I wanted to be assured the warranty would cover any damageWe were assured and according to my warranty papers this warranty would cover any accidental damage done to the furniture within the years of coverageA little over a month ago I was cleaning my sofa and noticed a damaged area, not on the seat cushions, but on the corner wedge of the sectional down near the bottom of the couch where your legs would restIt's not a common area used or wornIt almost looked like someone had scrubbed it raw or drug a toy or something on itI wasn't sure what or when it had happened because it's in a very uncommon noticable spotThe material is a different color than the rest of the furniture and the mater
I purchased a sectional on Nov25, for $ I also purchased an extended warrenty the end recliners are power recliners as I'm disabled and unable to use regular recliners In July I noticed the recliner I use on the footrest which is leather is color appears to be rubbing off On Mon Aug 1, I took the recliner back to sofam art and spoke with *** *** the managerHe looked at the recliner for about sec and stated it was not covered under store or extended warrenty he stated he didn't know what I did to it but something could have been spilt on it and I hadn't cleaned it upI stated that had not happened and he refused to help in anyway I then calendar the district manager on Aug 1, and left a voice message asking to speak with him I received no return call.on Aug 4, I called the district manager again and left a message asking for a return call*** *** returned my call later that evening I explained to him much problem and wha
I purchased a set from them in As of October 2016, my sectional has been peelingNot piling, I know the differenceThe material is coming off of the chaise and the sofaI called Sofa Mart in October 2016, and was given the information for the protection plan through Great White Bottling IncThe young lady asked me if I had the spray to keep the material from flakingWhen I got the merchandise delivered in 2014, I called to ask where the kit was since the delivery men didn't have itI was informed that it didn't come with my setOnly the warrantyThis is incorrectI work for a company who deals with this type of materialThere is no "spray" that will stop this from happeningIf so, I'd know about it Nevertheless, I sent them the required information, and was informed that the claim was denied and not covered under their warrantyI was referred back to the storeI called the store in October, November, and December (currently) and spoke with *** and *** (managemen
I just wanted to let people know I had a very good experience at Sofa Mart in Dacono, Co (north of Denver) We bought $worth of living room furniture, and had it delivered The delivery times were accurate and they called me to let me know item didn't come in as expectedWhen the item was available they let me know they could deliver it or we could get $store credit if we chose to pick it upWe ran into problems with our furniture and when I called the salesperson she immediately scheduled new items to be sent out as replacements with no arguments at all I was shocked at how eager they are to provide customer service, you just don't see that these days
We purchase a power reclining sofa and a chair the beginning or mayWe were promised a delivery at the end on MayThe chair arrived just fineThe couch we purchased still has notWe were delivered a damaged floor model couch to "shut us up" they saidThis is unacceptableWe purchased a new couch
At the time of delivery we were told the couch was new but I noticed it was damagedThe delivery drivers then informed me it was in fact a floor model they were hoping to deliver to us without being noticedThe delivery drivers also informed us they had delivered a couch to a customer who had been waiting a year for their orderAnd also that they themselves work for the company but would never purchase anything from themI'm blown away and cannot even believe this is their standard practiceHad I know before hand we also would have never stepped foot into this store
I have been in contact with the manager *** and he has assured us separate times that our couch has arri
It began with delivery- we noticed a large crack in the leg of the couch we had just purchased It was pointed out at the time of delivery and brushed off by the delivery men We were told to contact the store Following that we asked the delivery men to please set the furniture down and not slide it across the floor as we had just had our hardwood floors installed, sanded and stained They nodded that they understood, and then preceded to slide the couch across the floor They scratched our brand new floors When I asked them if they understood what I was saying, they shook their heads no, as if they do not understand English I immediately called the store and was told that the manager was on lunch and would call me back shortly I waited hours and then called again, where I was told that the manager works until 8pm and the person on the phone would make sure he called me I still did not hear back from them It wasn't until the next day, when I called a third time and requ
Subject - DO NOT BUY A WARRANTY FROM FURNITURE ROW
Completely aggravated by our experience purchasing a couch and love seat from this store a few years ago - here's why: they push their "warranty" saying it will cover the furniture for years This is absolutely the furthest thing from the truth The company they sell warranties through - Great White Bottling - is a complete SCAM Go take a look at their Google Reviews and you will see The other reason I am giving one star, is due to the complete lack of quality of their couches and loveseats We should have known when the set we purchased had to be replaced within months due to falling apart Being under the year manufacturers warranty, we actually received a new (or refurbished) couch and loveseat However, the compartment lid for the love seat was misaligned, and both couches quickly deteriorated We thought we were ok, because we had purchased the year warranty Think again! Here is the review I just posted on
I have had several issues with the furniture items I purchased from Furniture RowPreviously I purchased a “leather” sectionalI was assured this item was leather and that I had a lifetime warrantySeveral times over the course of having the furniture we had to have the chaise frame replacedEventually, the “leather” began to peel off of the furniture and exposed that this was truly not real leatherWhen I called to complain, I was told that this was not coveredI eventually tossed the furniture and went to a competitor
Prior to the sectional incident, I returned to Furniture Row in need of a bedI was assured that the bed was “solid wood.” In purchasing the bed, we also purchased a king size mattress from Denver MattressWe were “assured” that the item would not bulge due to my husband being a side/edge sleeperSeveral weeks after having the bed, the slack splitWe noticed when it split that the slack was indeed NOT wood but particle board and cardboardWe called the sto
I TOOK MY LOVE SEAT IN FOR REPAIRS IT LASTED DAYS THEN THE SEATS CAVED IN AGAINWE ALSO NOTICED OUR SOFA WAS SEPARATINGI CALLED AND THE MANAGER OF MY LOCAL STORE SAID HE WOULD JUST SEND A REPAIR GUY TO MY HOUSE BECAUSE MY BRAND WAS A BAD DESIGNI CALLED BACK IN WEEKS AND WAS TOLD THEIR VENDER HADN'T CALLED THEM BACKI CALLED AFTER ANOTHER WEEKS AND WAS TOLD THE SAME THINGI TOLD THEM THEY NEEDED A NEW VENDER BUT HE PROMISED THEY WOULD CALL ME THE NEXT DAYIT HAS BEEN A TOTAL OF WEEKS AND STILL NO PHONE CALL OR REPAIRS DONE AND MY WARRANTY IS ALMOST OVERTHEY ARE NOT STANDING BEHIND THEIR PRODUCTS OR WARRANTIES THEY SALE
Delivery guys showed up with sofa and love seatLove seat had VOMIT inside and around the handle of the reclinerI thought it was glueI asked the delivery guy to take a lookAs he cleaned it up it was obviously vomit from the smell of itThe love seat carried a bad smell after I cleaned it myself
The sofa recliner doesn't close properly on the right sideThe delivery guy was having problems putting it together and told me it was tightIt just needed to be used a few timesAfter they left I was sitting in it and could not get it to closeIt took a lot of effortI looked under it and noticed it was bentThe pieces did not line upSo it was not just right it was bent
I called to complainAnd they put a priority order on new ones to replaceMy salesmen said there was nothing he could do but replace themI was not satisfied with that at allFurniture is still not in
Last year in November we bought living room leather set in Sofa Mart storeWe paid around $We were told by store manager who sold us this set how this is very good quality and they can't get enough of these in the storeAfter 4/months it's started to wear and discolor around edgesMy husband called them and they wanted to see some picturesAfter he sent pictures they said it is wearing and that's nothing they can doThis was sometime in AprilCouple months after it was getting worse and we decided to go to the store and talk to someoneWell, we went to the store on June and it did not go very wellI believe we spoke with one of the sales representatives that did not have any people skillsHe said it's our body oil that did this to the leatherAfter arguing for a while we decided to leave since we were not getting anywhere with this rude sales personThe worst thing is that store manager was sitting six feet away and did not even try to help with this situat
I ordered a daybed in NovemberThe bed was delivered and set up weeks after the promise dateThe bed was used once for less than minutes and fell apartI went to the store to examine the display model bed and discovered that furniture row did not assemble all the parts of the bed therefore the bed would not stay together when utilized for its intended functionOn 12/the store told me they would have a new bed delivered and assembled within 5-daysOn 1/28/I went to the store to inquire why the bed hasn't arrivedI was told the bed had been there for a while despite no one making any attempts to contact meThey scheduled a delivery for a time and day I would be homeI made sure to not make any plans so I could receive the deliveryNo one showed up or call to rescheduleI called the store the next day and the store manager told me they had no idea no one showed upI still do not have the order that I paid fro in November
Verbal abuse by a woman named Iris de los SantosThis woman called me from this store concerning delivery of a mattress I purchasedShe announced herself then announced when the mattress would be deliveredI was shocked by her tone and attitude and hesitated briefly and before I coukd respond she began berating me and being verbally abusiveI started demanding that she stop and she continued on a tiradeI several times shouted STOP, STOP and she continuedIt was like she was crazyI called the store back and was told she had informed her coworkers that I was upset with the time of deliveryApparently, she did not think there was any problems attacking someone verballyI advised the store emoloyee not to deliver the mattress as I am concerned for my safety and need to arranged to have another person present at my home when your employee is inside my house
We purchased a $sectional at Sofa Mart in Colorado Springs for our new house We declined the year warranty since we had a year manufacturer's warranty on the sofa It was delivered to our home ~ week prior to the scheduled move We only had them bring the reclining pieces into the living room, and had them store the other pieces in our garage The delivery staff put the recliners together in our living room I was not in the room when then did Fast forward to weeks later...when our movers put the pieces in place in our new home they pulled me aside to show me were a seam on one of the recliners was coming apart It was NOT ripped The seam was simply coming unstitched I didn't call Sofa Mart immediately because we were in the middle of the move and were overwhelmed by boxes I called weeks later to let them know we had a problem, and wanted to use the manufacturer's warranty to cover the repairs I sent a picture as requested, and got a call back from our salesperson, Troy Troy proceed to tell me there was nothing that could be done except to call a furniture repair person in our area to see if it could be fixed He added that if we had bought the cleaning kit they would have been able to fix it I asked what the cleaning kit had to do with the manufacturer's warranty His reply was that it would have given us a year warranty Again, I stated that this was likely a manufacturer's defect as a seam was coming apart, and that the year manufacturer's warranty should cover it less than months after delivery He was unable to give me any good answer, and he then forwarded my call to his manager, Tim, who proceeded to tell me than since the seam problem was not documented on any of the delivery paperwork, and that we only noticed the problem when the back of the recliner was removed for moving, that it probably happened during the move, and was not necessarily a manufacturer's defect Therefore, they could do nothing for me When I pointed out that it was a year warranty, and if the seam had come unstitched months after we received the sectional it should still be covered, he was adamant that it probably happened in the move, and they would not be able to do anything to resolve the issueHaving recounted the above interaction, I should note that we had a long conversation with Troy about the warranty when we bought the sofa We specifically gave him the scenario of having an issue with the sofa after purchase while living in a different area He assured us that the warranty would still be good, and they would do what they needed to do to fix it during that first year Anything for a sale, right?
If you are considering purchasing furniture at Sofa Mart BEWARE!!! Their customer service is non-existent They do not stand behind claims made by their sales personnel I would NOT recommend this company
My sofa was falling apart after a week the manager didn't do anything about it
I was told that this sectional was the best they had and was promised that it would last many years The leather is coming apart from the fabric
We purchased a sectional couch from furniture row-sofa mart in 2014, we paid over $for this piece of furniture including the warranty the sale rep had sold usWe specifically asked about the warranty because we have small children, due to the material, price and electric recliners I wanted to be assured the warranty would cover any damageWe were assured and according to my warranty papers this warranty would cover any accidental damage done to the furniture within the years of coverageA little over a month ago I was cleaning my sofa and noticed a damaged area, not on the seat cushions, but on the corner wedge of the sectional down near the bottom of the couch where your legs would restIt's not a common area used or wornIt almost looked like someone had scrubbed it raw or drug a toy or something on itI wasn't sure what or when it had happened because it's in a very uncommon noticable spotThe material is a different color than the rest of the furniture and the mater
I purchased a sectional on Nov25, for $ I also purchased an extended warrenty the end recliners are power recliners as I'm disabled and unable to use regular recliners In July I noticed the recliner I use on the footrest which is leather is color appears to be rubbing off On Mon Aug 1, I took the recliner back to sofam art and spoke with *** *** the managerHe looked at the recliner for about sec and stated it was not covered under store or extended warrenty he stated he didn't know what I did to it but something could have been spilt on it and I hadn't cleaned it upI stated that had not happened and he refused to help in anyway I then calendar the district manager on Aug 1, and left a voice message asking to speak with him I received no return call.on Aug 4, I called the district manager again and left a message asking for a return call*** *** returned my call later that evening I explained to him much problem and wha
I purchased a set from them in As of October 2016, my sectional has been peelingNot piling, I know the differenceThe material is coming off of the chaise and the sofaI called Sofa Mart in October 2016, and was given the information for the protection plan through Great White Bottling IncThe young lady asked me if I had the spray to keep the material from flakingWhen I got the merchandise delivered in 2014, I called to ask where the kit was since the delivery men didn't have itI was informed that it didn't come with my setOnly the warrantyThis is incorrectI work for a company who deals with this type of materialThere is no "spray" that will stop this from happeningIf so, I'd know about it Nevertheless, I sent them the required information, and was informed that the claim was denied and not covered under their warrantyI was referred back to the storeI called the store in October, November, and December (currently) and spoke with *** and *** (managemen
I just wanted to let people know I had a very good experience at Sofa Mart in Dacono, Co (north of Denver) We bought $worth of living room furniture, and had it delivered The delivery times were accurate and they called me to let me know item didn't come in as expectedWhen the item was available they let me know they could deliver it or we could get $store credit if we chose to pick it upWe ran into problems with our furniture and when I called the salesperson she immediately scheduled new items to be sent out as replacements with no arguments at all I was shocked at how eager they are to provide customer service, you just don't see that these days
We purchase a power reclining sofa and a chair the beginning or mayWe were promised a delivery at the end on MayThe chair arrived just fineThe couch we purchased still has notWe were delivered a damaged floor model couch to "shut us up" they saidThis is unacceptableWe purchased a new couch
At the time of delivery we were told the couch was new but I noticed it was damagedThe delivery drivers then informed me it was in fact a floor model they were hoping to deliver to us without being noticedThe delivery drivers also informed us they had delivered a couch to a customer who had been waiting a year for their orderAnd also that they themselves work for the company but would never purchase anything from themI'm blown away and cannot even believe this is their standard practiceHad I know before hand we also would have never stepped foot into this store
I have been in contact with the manager *** and he has assured us separate times that our couch has arri
It began with delivery- we noticed a large crack in the leg of the couch we had just purchased It was pointed out at the time of delivery and brushed off by the delivery men We were told to contact the store Following that we asked the delivery men to please set the furniture down and not slide it across the floor as we had just had our hardwood floors installed, sanded and stained They nodded that they understood, and then preceded to slide the couch across the floor They scratched our brand new floors When I asked them if they understood what I was saying, they shook their heads no, as if they do not understand English I immediately called the store and was told that the manager was on lunch and would call me back shortly I waited hours and then called again, where I was told that the manager works until 8pm and the person on the phone would make sure he called me I still did not hear back from them It wasn't until the next day, when I called a third time and requ
Subject - DO NOT BUY A WARRANTY FROM FURNITURE ROW
Completely aggravated by our experience purchasing a couch and love seat from this store a few years ago - here's why: they push their "warranty" saying it will cover the furniture for years This is absolutely the furthest thing from the truth The company they sell warranties through - Great White Bottling - is a complete SCAM Go take a look at their Google Reviews and you will see The other reason I am giving one star, is due to the complete lack of quality of their couches and loveseats We should have known when the set we purchased had to be replaced within months due to falling apart Being under the year manufacturers warranty, we actually received a new (or refurbished) couch and loveseat However, the compartment lid for the love seat was misaligned, and both couches quickly deteriorated We thought we were ok, because we had purchased the year warranty Think again! Here is the review I just posted on
I have had several issues with the furniture items I purchased from Furniture RowPreviously I purchased a “leather” sectionalI was assured this item was leather and that I had a lifetime warrantySeveral times over the course of having the furniture we had to have the chaise frame replacedEventually, the “leather” began to peel off of the furniture and exposed that this was truly not real leatherWhen I called to complain, I was told that this was not coveredI eventually tossed the furniture and went to a competitor
Prior to the sectional incident, I returned to Furniture Row in need of a bedI was assured that the bed was “solid wood.” In purchasing the bed, we also purchased a king size mattress from Denver MattressWe were “assured” that the item would not bulge due to my husband being a side/edge sleeperSeveral weeks after having the bed, the slack splitWe noticed when it split that the slack was indeed NOT wood but particle board and cardboardWe called the sto
I TOOK MY LOVE SEAT IN FOR REPAIRS IT LASTED DAYS THEN THE SEATS CAVED IN AGAINWE ALSO NOTICED OUR SOFA WAS SEPARATINGI CALLED AND THE MANAGER OF MY LOCAL STORE SAID HE WOULD JUST SEND A REPAIR GUY TO MY HOUSE BECAUSE MY BRAND WAS A BAD DESIGNI CALLED BACK IN WEEKS AND WAS TOLD THEIR VENDER HADN'T CALLED THEM BACKI CALLED AFTER ANOTHER WEEKS AND WAS TOLD THE SAME THINGI TOLD THEM THEY NEEDED A NEW VENDER BUT HE PROMISED THEY WOULD CALL ME THE NEXT DAYIT HAS BEEN A TOTAL OF WEEKS AND STILL NO PHONE CALL OR REPAIRS DONE AND MY WARRANTY IS ALMOST OVERTHEY ARE NOT STANDING BEHIND THEIR PRODUCTS OR WARRANTIES THEY SALE
Delivery guys showed up with sofa and love seatLove seat had VOMIT inside and around the handle of the reclinerI thought it was glueI asked the delivery guy to take a lookAs he cleaned it up it was obviously vomit from the smell of itThe love seat carried a bad smell after I cleaned it myself
The sofa recliner doesn't close properly on the right sideThe delivery guy was having problems putting it together and told me it was tightIt just needed to be used a few timesAfter they left I was sitting in it and could not get it to closeIt took a lot of effortI looked under it and noticed it was bentThe pieces did not line upSo it was not just right it was bent
I called to complainAnd they put a priority order on new ones to replaceMy salesmen said there was nothing he could do but replace themI was not satisfied with that at allFurniture is still not in