A.V.M. Software

To Revdex.com[redacted]complaint # [redacted] I Pam C[redacted] have received the complaint from customer [redacted] . The customer did send an email which I did respond back to the customer . The customer did purchase a dining set on December 11,2016 which was delivered on...

December 14th for $175.00 . On December 28th Pruitt's did send out a service tech to address the issues the customer was having with the table. The customer did not want the dining table to be replaced the customer wanted to up grade on the dining set. On January 3rd 2017 Pruitt's did pick up the dining set the customer had in there home and delivered out a different dining set. On the sofa , yes there was a throw pillow that is missing and the missing pillow is on order with the factory.The customer was demanding that the furniture be picked up and her money refunded. Pruitt's standard protocol is to have a service tech go to the customers home to inspect the merchandise prior to having the furniture returned . This was unacceptable to the customer , I then asked the customer if she could email pictures of the sofa and the dining set . I did receive the pictures after the store had closed . I responded back to the customer on Friday January 20th , I could have the furniture picked up on Monday the 23rd or any day there after. The customer responded back on Monday 23rd . We have the customer scheduled for a pick up on Saturday 28th 2017. Once the furniture has been picked up the customer will receive a full refund.  Pam C[redacted]MD Pruitt'scustomer service manage[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am rejecting my response because I didn't get my basic room back to premium,I *never* requested the refund.I was told by [redacted]'s online help lobby admins that my issu have been reported to people who working on server,in2014 my room crown level 5 was gone after 2 days. I aware about 60 days but it was seriously 2 days, I reported to help and on line chat support they told me its a bug in my room its never fixed and I never get level 5 back on room.I am rejecting the response I rather have level 6 or level 5 back on my room for all the damges over the years I sm requesting the premuim room and level 5,6 crown after all the money I have spend on [redacted] for the mental and physical damages. Please tell us that [redacted] still care about new and old coustmer s!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke with Mr [redacted] today, November 12, 2104, and informed him that a new recliner will be delivered out to his residence as soon as our shipment from the manufacturer is received.  The customer was made aware that this shipment is not expected until late January/early February 2015....

 Customer will keep the recliner he has until that time.  After the new recliner is received into our warehouse, we will contact the [redacted] to schedule the exchange of the recliner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The '[redacted]' user who created an account with this service used an email address that is not their own. Gmail does NOT differentiate between '[redacted]' and '[redacted]'. I repeat,  Gmail does NOT differentiate between '[redacted]' and '[redacted]This email address belongs to me and I did NOT create the account on '[redacted]'.  The '[redacted]' account associated to '[redacted] needs to be deleted immediately; as the email address does NOT belong to the individual who created the account, it belongs to me (owner of '[redacted]) who did not create the account on '[redacted]'. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Pruitt's values our customers and we do want the customer to have a mattress that is comfortable.Pruitt's offer still stands.The customer may come back into the store for an in store credit to apply towards a new mattress set all we are asking is that the customer donate the mattress set and provide Pruitt's the donation slip to receive the credit . this is not an unreasonable request .The warranty on the mattress is actually thru the mattress company The claim was denied.Pruitt's is wanting to get the matter resolved for the customer. There are several organizations in the valley that will go to the customers home to pick up donations and provide a donation slip.Pruitts Pam C[redacted]MD [redacted]

I don't understand why you would want to donate something that is no good. I wouldn't give something I wouldn't use myself. I was told they are missing springs stuffing. My pregnant daughter can speak on that as to can't sleep.
They can pick up when they bring out two new queen size sets to replace them.
I paid for delivery and set up was giving bad product why am I doing everything. As my children are sleeping on bad quality beds who's doing something for them?
Randi Najera
Let's get this done please they deserve a good nights sleep

To Revdex.comcomplaint #[redacted]Customer : [redacted] I apologize on the companies behalf . There are several things in the complaint that the sales person should have went over with customer [redacted] . Pruitt's furniture does not schedule  furniture to be delivered...

 with a balance due. All order's do need to be paid in full prior to scheduling delivery .Upon researching the customer is correct when the sales person wrote up the order he wrote up the sku and model number for the recliner but in the description it shows the cocktail ottoman. I apologize this is an error on our part and was not caught at the time the order was being keyed in. This was not the customer's fault and I apologize that [redacted] was told that it was her fault . We value each and everyone of our customer's and we want there shopping experience to be a happy experience as we do value returning customer's . I am showing the customer is having delivery today for the cocktail ottoman. I can certainly refund back the delivery fee for the customer's inconvenience of her deliveries . I can have a refund check for $68.00 put in the mail. I will also bring this to Cody's supervisor's attention as I would not not [redacted] or anyone spoken to in this manner.Again I do apologize on the companies behalf and I do hope that in the future if there is anything I can assist [redacted] with I will be happy to help her.  Regards,Pam C[redacted]MD Pruittscustomer service manager[redacted]

[redacted],                                  �...⇄ /> The best way...

to file a complaint regarding staff is thru [redacted] support site: [redacted] and choose an option Complaint about [redacted] staff or policy. Complaint goes right to full admins who are authorized to take an action. Full admins were notified about your complaint and will supervise Help lobby in the back ground.
We would be glad to resolve this complaint and apply free VIP. Please specify which nick name you would like to get free VIP on.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This seems like its getting know where , [redacted] keeps reverting to its TOS for every answer , which I always abide by , And I will reiterate , I have never nor will I ever let any one use my account that I pay for or any of my free nic names , This is a one sided case all for [redacted] , We pay for a service and get miss treated.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To address your complaint properly please specify the nick name of the [redacted] of the entertainment division that was restricted by system administrator. Regards,[redacted]
[redacted]
[redacted]
[redacted]

Room subscription has been extended on 1.5 months. New expiration date: 2014-12-**. [redacted] of the room  [redacted]: [redacted] has to re-open room to activate free sub.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Based on how this issued had been handled, but not resolve:[redacted] allows users to create an account without verifying that the email address belongs to the to account holder.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please fix lag on [redacted] that has been happening for years....... thank you.

I Pam C[redacted] have received and reviewed customer [redacted]'s complaint # [redacted] Pruitts furniture did have one of our service tech's go to the customer's home to inspect the mattress. Customer [redacted] was not in agreement with our  tech's report. Our tech did note that the...

foundation on the Queen bed needed to be replaced. We do have the exchange noted in our computer for the foundation.Customer [redacted] also had the tech look at the Queen mattress. The customer has been  moved from the original delivery address. Our tech noted that the mattress looks as though it was bent causing the springs to poke out on the sides. Our tech also noted the mattress was stained. Customer [redacted] disagrees with our techs report. As a courtesy we had a third party go to the customers home to do an inspection. [redacted] Mattress Inspection is an outside company , [redacted] does not work for  Pruitts or Sherwood Mattress co. [redacted] Mattress Inspection did note that the mattress measured 1 1/4" at the top 1 1/2" in the middle and the bottom measured 3/4" . [redacted] did note the springs are making a popping noise when weight is applied and the foam us bulging on the sides. [redacted] did note the mattress was stained. I have attached a copy of the mattress company Sherwood Mattress warranty. Stains do void any mattress warranty even if it's defective. Pruitt's did offer the customer in store credit to reselect on a new mattress and had only asked that the customer donate the mattress and provide Pruitt's the donation slip. As this will is not a mattress we can send back to the manufacture for credit. Pruitt's does value our customers and I do want to get the problem resolved for the customer.Pruitt's is still offering the customer to donate the mattress and customer [redacted] can have the in store credit to pick out a new mattress.  Pam C[redacted]customer service manager[redacted]

E-mail: [redacted] doesn't exist in the system. Email: [redacted] does exist and belongs to the nick name created in UK. Customer Support line is working and open Mon-Fri from 9 am to 5 pm EST. Tel. ###-###-####. Live Chat support is available 24/7...

[redacted] Please specify problem you are experiencing and we will gladly help to resolve it.Regards,
[redacted]
[redacted]Tel. ###-###-####Fax ###-###-####

[redacted],
1. Refund in the amount of $84.95 was processed correctly as per your request on September *, 2014.  It usually takes 5-7 business days for this to reflect upon your card, it depends on your bank refund procedure.
2. Unfortunately, pick your color [redacted]name promotion is over...

and neither of colors you ask are available in the system. The best I can offer you is to extend your Premium room subscription for another month for free to see if your audio has been improved.
3. If you are not satisfied with service of [redacted]s in the Help Lobby please file a complaint thru [redacted] support site: [redacted] and
choose an option Complaint about [redacted] staff or policy. Complaint goes directly to full admins who are authorized to take an action.
Best regards,
[redacted]
?

Ban has been lifted on 2015-02-** for [redacted]: [redacted]. The reason it was given to [redacted]: [redacted] - he allowed one of his names to be used by atldaredvl [redacted]s which are banned for violating TOS. Administrator saw him on cam on it. Meantime ban has been released and...

free month of extreme applied (sub Expires: 2015-04-**).Regards,[redacted]
[redacted]
[redacted]
[redacted]

Review: I am paying for a service from this internet company. I have paid for a premium Room is their system and still cannot use the service. No sound and no video service. It is an internet chat room and just has not worked in over a week properly.Desired Settlement: I want an extension on my paid premium room service and audio service restored as the provider says it should be. What we are paying for.

Business

Response:

[redacted] should've specified room [redacted]'s [redacted] name or premium room name he has a sound and video issue with. We were not able to find premium room connected to e-mail: [redacted] Sound problem can be adjusted thru settings to accommodate various sound cards and can also help with a weak internet connection. To get to this window select

'setup preferences' from the 'file' menu on the main [redacted] pal list window. Place checkmarks in the boxes to activate the desired functions. Larger packet size reduces breakup in audio. Longer delay may help 'garbled' soundHeadset mode (AGC and Echo canceller off). Noise Suppression Off ( most users will only have box 5 checked ).

Also bug report has to be filed thru [redacted] site for techs to look into the problem [redacted].

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The response is not acceptable. The company has almost zero customer service and when you go there with an issue, it is the same response every time. If you try to debate anything, your voice is taken away, so you can not reply.There were about 40 guests in the room and everyone was having the same issues and it was also happening in multiple rooms. I have had the room paid to a Premium Room and have not had any solid service since doing so. I wanted them to extend my expiration date for each day the service has been having problems. They provide help rooms to aide one when having problems, but again last night kept saying there is no problem, it was on my end. I followed their standard reply, and di as instructed, still no sound or cams would publish. I little while later things began to come back. It's odd how 30 people suffer from the same problem and [redacted] can say there is no problem. Their help room was full of members having the same issues in their respective rooms. Their response was to take away everyones text feature and told us all to go away, there was no problem.

As I stated, it's an internet company, has zero customer service but requires a fee to buy the service that has been acting up for nearly a month, ad they say "there is no problem" ? I hope that 10,000 people take the same course as myself and then Revdex.com will see there a real and ongoing issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Room subscription has been extended on 1.5 months. New expiration date: 2014-12-**. [redacted] of the room [redacted]: [redacted] has to re-open room to activate free sub.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We pay for a premium room on this program and it has not worked correctly with camera and sound in over a month something needs to be done to correct problem why pay for a service we do not get?Desired Settlement: AT least another 2 months of desired room we been paying for and it has not been no were near what the service they offered.

Business

Response:

There were no any complaints reported from Email: [redacted] regarding room sound or video issues. Bug report has to be created thru [redacted] site [redacted] for our technicians to look into the problem and fix it.Premium room subscription cannot be extended if problem was never reported.Regards,[redacted]

Review: I was banned from [redacted] for no reason they did not pm me so I am denied my paid services that I pay every month , now I want to be unbanned and compensated for my loss , I pay $10 every month and its only $40 for a year but at my income I cant spend the extra $30 for the year its not in my budget to pay the $40 a year but anyways I was banned for a service I pay for , so my compensation that I would be happy with is a year [redacted] nic name my [redacted] screen name is [redacted] they also banned my other [redacted] nic names but they are not payed nic names like [redacted] .Desired Settlement: one year [redacted] nic name

Business

Response:

Ban has been lifted on 2015-02-** for [redacted]: [redacted]. The reason it was given to [redacted]: [redacted] - he allowed one of his names to be used by atldaredvl [redacted]s which are banned for violating TOS. Administrator saw him on cam on it. Meantime ban has been released and free month of extreme applied (sub Expires: 2015-04-**).Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern I am pleased that I am unbanned but I find this issue is not settled for one ,I would never , never let anyone use any of my nic names , and I do have several nic names on [redacted] that I use , and [redacted] has not divulged which nic name it was so there is no guarantee it wont happen again , I need to know which name it is so I can change the password or delete that nic if I find it that I dont want to use it anymore , I do know who that person is and I do know he is banned on [redacted] for life I think, and the room I admin for, I along with my other admins ban him from the room when we see him, so he either hacked my password or cloned a name that is mine or looks like mine , I feel I have been unfairly treated by [redacted] , for one I was banned with out notice or warnings, and I have been on [redacted] sinse 2006 with the nic name [redacted] , all paid subscription , I am a loyal customer for some time , so I feel the issuue is not settled until I know what nic name it was so I can change the pass word or delete the nic name so it wont happen again , nor do I feel the compensation was adequate for my troubles .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Ban was previously set on your [redacted] by admin following TOS:1. TERMS OF USE. You, and anyone you authorize to use your Account, may not engage in conduct which is unlawful or which inhibits another user from enjoying Paltalk or which [redacted] in its sole discretion determines to be unacceptable. Even if you have paid to subscribe to any of the [redacted] services, [redacted] reserves the right to terminate ALL of your Accounts if, in its sole discretion, it determines that through ANY of your accounts or [redacted]names, whether paid or free, you have engaged in any prohibited or unacceptable conduct. Please be advised that if you have paid to subscribe to any of the [redacted] services, your subscription fee WILL NOT be refunded (either in whole or in part) if your accounts is, or your accounts are, terminated or suspended, even if the termination is a result of unacceptable conduct through a free account or [redacted]name. Without assuming the responsibility therefore, [redacted] reserves the right to restrict conduct and/or take measures against conduct, which [redacted] deems in its sole discretion to be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the [redacted] service or adversely affects [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This seems like its getting know where , [redacted] keeps reverting to its TOS for every answer , which I always abide by , And I will reiterate , I have never nor will I ever let any one use my account that I pay for or any of my free nic names , This is a one sided case all for [redacted] , We pay for a service and get miss treated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,