A.V.M. Software

Review: paltalk user [redacted] is getting paltalk user [redacted]_a to abuse her power and her [redacted] he really needs to be stopped I am tired of this user bouncing me for no reason.Desired Settlement: I want paltalk to do something about the harassment of the user [redacted]. All [redacted] does is lie and say he works for the fbi and he blackmails people to get what he wants. I am sick of it. [redacted] needs to be banned from paltalk.

Business

Response:

Dear [redacted],

Regarding above case # by privacy of the room owner, he/she has the right to block/ignore or ban any individual from his room:

HOSTING A CHAT ROOM. In accordance with the Terms of Service, you have the ability to create your own room on Paltalk. If you are the host of a room and another user is not behaving in a manner that is consistent with the Terms of Service as applicable to your room, you (and certain people authorized by you), have various options to address such behavior. By "RIGHT CLICKING" on the name of the person that is not behaving appropriately, you will see a menu of choices, including: (a) removing that person's ability to speak ("Remove Mic"), (b) removing that person from your room ("Bounce"), and (c) alerting Paltalk personnel ("Alert Admin of Misconduct" ). In addition, you can add the user to your PalList, RIGHT CLICK on the

user's name and click on "Block User,11 which will prevent the user from contacting you (except if you are in a group with that User). When creating your own room, more information will be available to you. You understand and agree that any room you host and Content thereon may be displayed in whole or in part on any page of the Paltalk site including, at Paltalk's sole discretion, the homepage.

Also we cannot help with banning issues from individual based on their words. Formal complaint should be created thru Paltalk website: [redacted]. Our admins start watching the room/room owner as soon as complaint received. If room owner violates TOS nick name and room gets banned immediately.

Best regards,

[redacted]

Review: Well, I do not see the point in paying 49.95 a month on [redacted] name ,. It is 499.95 for a full year on my other [redacted] . I do not understand all of the benefits and after being on prime for a day or so I do not see the benefits there is still many issues. I feel like its overpriced for what you get. ( And not to mention [redacted] disconnected me for no reason last night I do not understand as my internet has not went off)Desired Settlement: I would like a refund on my credit card. of the 49.95 .

Business

Response:

1 month Prime has been cancelled on your [redacted]: [redacted] and $49.95 refunded back to your card. Please note it may take from 3-7 business days for refund to reflect on your [redacted] card.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this program has not fulfilled their cantractual agreement with me I have not been able to properly use my account with them for almost 4 months. and I have tried over and over to trya and get it straightened out but they seem not to care. so I am filing this report to try and get this issue resolved so I can continue to enjoy the frindships I have bult with people over the yrs using the site.Desired Settlement: I would like proper tech support and reinstate ment of the 4 months I havent been able to use my service correctly.

Business

Response:

There was no problem reported by [redacted]: [redacted] whatsoever. Last successful login shows for today 2015-11-**. For technical issues bug reports needs to be filed thru [redacted] website [redacted]. Otherwise our technicians

won't be aware that problem exists in order to fix it.Best

regards,Yelena S[redacted]

Review: BEEN HAD PALTALK FOR A LONG TIME I WENT TO DO UPDATES AND I WAS GETTING ERROR I WENT TO THE HELP LOBBY THEY TOLD ME TO FILL OUT 2 TYPES OF FORMS 1 FOR MY 1 OF MY NICKS MAY HAVE BEEN BANNED AND THE OTHER WAS A BUG REPORT THEY SAID SAID TO UNINSTALL AND REINSTALL SAME PROBLEM WENT A SECOND TIME SAME [redacted] NO HELP THE PEOPLE THERE MUST EITHER BE TOTALLY STUPID OR [redacted] CO-ADMINS HAVE ATITUDE WITH YA .THEY ARE [redacted] NASTY WITH PEOPLE ESPECIALLY [redacted] TALKING TO HIM IS LIKE DEALING HIM LIKE TALKING TO A WALL.DOESNT GIVE A [redacted] ABOUT ANYONE.OTHER ISSUES ABOUT PERSONAL INFORMATION BEING GIVEN OUT TO A A FORMER RADIO HOST WHO WORKED THERE AND THAT STILL IS OCCOURING SOMEONE THERE IS GIVING OUT PEOPLES PERSONAL INFORMATION OF WHERE THEY LIVE.THE NICK I HAVE IS A VIP NICK ALSO PAID FOR 1 YEARDesired Settlement: EITHER FIX THE [redacted] PROBLEM OR REFUND ME THE WHOLE DAM THING BACK WHICH IM ENTITTLE TOO OR ILL START FILING COMPLAINT AND MAKING HELL FOR THEM.WHICH THEY REALLY DONT WANNA DEAL WITH.

Consumer

Response:

At this time, I have not been contacted by A.V.M. Software regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case # [redacted]

There are 10 user names connected to e-mail: [redacted]. [redacted] needs to specify nick name he is currently using and/or have a problem with and we would be happy to provide with free subscription to satisfy his complaint.

Regards,

Review: I posted on [redacted] fourm side disputed about CDS prices, few moments later my account was supended I would like make complaint about there services here what I posted. This was not breaking any of there terms of services.

Hello Everyone.

Please join the dispute over [redacted] CDS “Prices”

As not everyone knows how much [redacted] – CDS cost for some rooms online well cost 100 dollars per month. Work this out for UK customers.

How does [redacted] CDS work.

They provide you licence (YES) [redacted] need too really re-think we after provide the Hosting & Servers they have not thought about the cost of our Hosting. Due to the in-packet I had to sell the company as there no profits in [redacted] – Hosting anymore as [redacted] have there own hosting and providing FREE Extreme nicknames and Gold Nicknames. I think this scam I think all the hosts on [redacted] should come here and vote and leave your comments.

Please low your prices or bring back life-time codes be used on CDS.

Thank-You!

Danny

Looking forward too your FEEDBACK [redacted].Desired Settlement: I would like my accounts been unsupended this not very proffesional. Thank-You

Consumer

Response:

At this time, I have not been contacted by A.V.M. Software regarding complaint ID [redacted].Sincerely,[redacted]

Review: I pay 60 dollars a year and am A co room owner of paltalk chat room they have complants all the time for a long while and wont resolve my or anyone elses issue Its an everyday thing lots of times a day!Desired Settlement: We have A room I would eithier like a blue room for 6 months or some kind of resolution this had been messed up for months!

Business

Response:

We have informed our customers that over the past few weeks Paltalk has been the subject of major distributed denial of service (DDoS) attacks. During this time, our engineering team have been working 24/7 fending off these attacks. Our goal is to restore normal service for our members. We apologize for the inconvenience and as a sign of our gratitude for hanging with us though these attacks and recognizing that you expect a certain level of service, we have extended your annual subscriptions for 1 month: Started: 2016-02-** Expires: 2017-04-**. Best regards, [redacted]

Review: Yes I went into the help lobby to get help on what I could show on my cam I asked [redacted] ([redacted]) to assist me in understanding the ToS and he helped me and talked to [redacted] however my issue still was not resolved and I was given incorrect information . I was told I could not show cam snags ad I can its in the ToS and I was told I could not show nude images of cartoon charters or nude videos there is nothing in ToS that says I cannot and I also called the [redacted] office and I still have not received a answer and I want to know why I am being treated badly told to file a bug report file a complaint ETC when I do nobody answers and it seems like its going in a circle that is never ending hand off to one person to the next without resolving my issue and this has made me very frustrated as they wont even discuss the ToS or give me the business number I had to look these up myself and they were very rude saying they will watch me now and see if I put snags up and threatening me on [redacted] basically. I do not think a customer should be treated this way.Desired Settlement: I would like a explanation from an Admin to explain this too me and for everybody to stop passing the buck so the customer (me) is not confused and has to file this and also I would like an apology for this inconvenience and compensation for my time and frustration.

Business

Response:

We were not able to find any bug reports sent from [redacted]. If [redacted] has the ticket number we would gladly look into it as soon as possible.TOS: [redacted] reserves the right to restrict conduct and/or take measures against conduct, which [redacted] deems in its sole discretion to be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the [redacted] service or adversely affects [redacted], its business or software in any manner whatsoever. Without limiting the foregoing, examples of unacceptable conduct include: (a) threatening, harassing, or intimidating another user, (b) transmitting any unlawful, threatening, abusive, profane, offensive, defamatory, or hateful text or voice communication or Images or other material, or any racially, ethnically or otherwise objectionable material, or any material that violates or infringes the intellectual property or privacy or publicity or other rights of any other party; (c) using any obscene or offensive alias; impersonating another user, including, without limitation, a [redacted] employee, administrator or representative; (d) disparaging the [redacted] service, [redacted] or its representatives, administrators or employees or solicitation; (e) posting or transmitting any advertising, promotional materials or other forms of solicitation to other users; (f) permitting language, text or images that are inappropriate to the room you host or abusing your right to take action against participants in your room or (g) disrupting the normal operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the above. If you are posting pictures "NO NUDITY" falls under TOS pictures guidelines even if its nude images of cartoon charters.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Paltalk.com (A.V.M. Corp.) inadvertently (either through direct and/indirect means - referred to as such) removed the [redacted] and company observer established by a member of Paltalk Corp's executive team. The system administer has restricted access onto the software to this user (a violation of the agreement with the established subordinate of the Paltalk Corp. listed under [redacted])

Upon attempted access onto the program, the [redacted] of the entertainment division was restricted access, resulting in a miss-communication that resulted in the inability to use the software provided. Upon investigation into the matter, and a request for additional help, the issue was unresolved. They (referred as "The Walt Disney Company") were unable to remedy the situation and obtain contact with the administrator in charge of the account.

This is a violation of the 2013 agreement made on behalf of Paltalk.com. Prior to further action, the Walt Disney Co.'s representative, [redacted] (per named above) seeks to resolve this issue without legal proceedings as made evident in the agreement mentioned above.Desired Settlement: Reinstatement of the account status and privileges. A thorough investigation company-side.

Business

Response:

To address your complaint properly please specify the nick name of the [redacted] of the entertainment division that was restricted by system administrator. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your response, below is the information you requested:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings, [redacted] from Paltalk here hoping to resolve your Revdex.com complaint for you. I tried calling your daytime phone and got a voice mail in Spanish.Please feel free to call my cellphone at ###-###-#### and I will be happy to help you.Regards,[redacted]

[redacted]-- [redacted]

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I when to room number [redacted] under user id of [redacted] and when I went there all ok then next thing I know I was [redacted] and then admin [redacted] now cant type and owner was there did nothing I did nothing wrong but help a user in room and this is [redacted] and im [redacted] and under people with disability law and need to get stopped right a way or dealt with I did nothing wrong at all and helper will not help me at all this I wrong and not right I might leave pal talk dew to thisDesired Settlement: to top [redacted] of [redacted] in this room. room number [redacted] watched and Record ever thing done in room number [redacted] and take what need to deal with the stuff not right and ever time room open watch and record room and ever time room closed check room to see if room need to be closed down by a red. I want this done as long as room is on paltalk or untill program closed or room closed down for good and [redacted] removed and [redacted] a long a paltalk is online or until paltalk close down

Business

Response:

To Whom It May Concern,

Regarding above case # by privacy of the room owner, he has the right to block/ignore or ban any individual from his room:

HOSTING A CHAT ROOM: In accordance with the Terms of Service, you have the ability to create your own room on

Paltalk. If you are the host of a room and another user is not behaving in a manner that is consistent with the Terms of Service as applicable to your room, you (and certain people authorized by you), have various options to address such behavior. By "RIGHT CLICKING"

on the name of the person that is not behaving appropriately, you will see a menu of choices, including: (a) removing that person's ability to speak ("Remove Mic"), (b) removing that person from your room ("Bounce") , and (c) alerting Paltalk personnel ("Alert Admin of Misconduct"). In addition, you can add the user to your PalList, RIGHT CLICK on the user's name and click on "Block User," which will

prevent the user from contacting you (except if you are in a group with that User). When creating your own room, more information will be available to you.

Regards,

Review: I was on this site talking with a personal friend of mine who was mentioning my myself that he had an issue with the paltalk program and had asked myself for some assistance. I had taken him into a program that we both use on a frequent bases called team viewer as we have done several times between each other so that he can show me what his problem was and that so I can try to help him resolve the issue. Had tried my best to help him out and there was nothing that I could assist him with with the issue we we both wound up within their help lobbies. Had explained to the administrator within the help lobby of the steps that I had taken with the person and how I had done so to make sure that we were all on the same page. Within 5 minutes of doing so, my account was totally restricted off the program and his was restricted from entering the help lobby. I personally sent in a ban and restriction form saying that we were in the help lobby to acquire help within the program and having my account being restricted from entering the program and the other person from entering the help lobby was a unnecessary step when we were being polite to the helper and just explained the steps of what has been taken. Soon after had a response back saying that the restriction would stay due to me accessing the other persons computer to assist him. Had wrote back that he, himself and I have knowledge of the program that we had used and were both willing participants of using the program and by myself and himself using the third party program does not break any rules and regulations of the terms of service of paltalk. They had responded saying that they can and will restrict anyone's account as they see fit and the restriction will remain.... We had communicated back and forth in a couple e-mails which I do have saved upon my computer for if yous would like a copy of those.Desired Settlement: Would like their terms of service be more clear when it comes to users helping users rather it be ones self sitting in front of ones computer or using a program that both persons are aware of the program that they are using for assistance from another person. Also would like the person who had applied the two different restrictions for the same issue disciplined in the proper fashion. Would like a possible extension on the current premium service I have on my account due to this incident.

Business

Response:

[redacted]: [redacted] was never banned from Paltalk. Specified [redacted] name is banned from Help Lobby only. Ban from entering Help Lobby Expires: 08-**-2014 9:01 PM. Tech in Help Lobby cannot take responsibility by offering assistance to a user who is remoting another user.

To satisfy complaint we have extended VIP subscription for 3 months for [redacted]: [redacted]. VIP Expires: 2015-01-**.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The original ban which had/has been modified was for myself to be banned from the paltalk software and the other party that was involved at the time was restricted out of the help lobbies. No where in the terms of service within paltalk does it say that by using any third party program for a user to help a user before or during entering the help lobby(s) would there be a restriction upon ones account. Yes we did use a third party program for myself to make sure his computer was properly updated before even touching paltalk and after had made sure that he had properly uopdated paltalk by their standards. If using any third party program between users it should be stated within the terms of service of what is and what is not allowed. It does not state that by a user helping a user outside of the help lobby(s) or within of what is and is not allowed. Only thing the terms of service states upon this request is that any administrator can restrict ones account for any reason at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

1. TERMS OF USE. You, and anyone you authorize to use your Account, may not engage in conduct which is unlawful or which inhibits another user from enjoying Paltalk or which Paltalk in its sole discretion determines to be unacceptable. Even if you have paid to subscribe to any of the Paltalk services, Paltalk reserves the right to terminate ALL of your Accounts if, in its sole discretion, it determines that through ANY of your accounts or [redacted]names, whether paid or free, you have engaged in any prohibited or unacceptable conduct. Please be advised that if you have paid to subscribe to any of the Paltalk services, your subscription fee WILL NOT be refunded (either in whole or in part) if your accounts is, or your accounts are, terminated or suspended, even if the termination is a result of unacceptable conduct through a free account or [redacted]name. Without assuming the responsibility therefore, Paltalk reserves the right to restrict conduct and/or take measures against conduct, which Paltalk deems in its sole discretion to be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the Paltalk service or adversely affects Paltalk.

[redacted]: [redacted] has been sent several Warning messages several times before getting banned from Help Lobby: 2014-07-** 21:20:00.0 WARNING SENT: You are not to return to any help lobby unless you your self require assistance.

As per our Bans and Restrictions department use of Teamviewer in lobby is not allowed. Any user can get assistance for his/her own [redacted] name in Help Lobby with Paltech or via support site[redacted]

[redacted] disrupting the normal operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the above.

[redacted]: [redacted] was explained by Help lobby admins they unable to assist to a user who is remoting another user. However, [redacted]: [redacted] persisted which was

causing disruption in Help lobby.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As far as reviewing incidents, Was given 1 warning before not several not to enter help lobbies unless requiring assistance. On this case, I was giving a administrator steps of what had been taken for this user of what had been done for this user and truly would not make any difference if I was sitting in front of his computer and/or remoting for any other possible issues. There was no disturbance at all as I had answered the questions that the current administrator had asked about the situation and she had asked for the person themselves to come into the room which they had just joined the room when she had asked them to. At that point, my conversation had stopped for them to continue with that person. In this case, this would have made it easier for the administrator to look further into the situation as needed with that person. There was no disturbance other then asking on behalf of a person for assistance. No rules and/or terms of service were broken on either parties end. During this process will again say that there were two different restrictions applied for the same situation at hand originally before one parties restriction was alterd for speaking up in a professional calm manner. Also want to ask that if there was several warnings that can be supported by the paltalk administrators, would like to see the documentation within the paltalk server that was sent to the person as I only have one PM that was sent by [redacted] ([redacted]) towards the end of June, beginning of July. Also want to state that since the terms of service have been changed over the years for various interest, no proper notifications have been properly sent out to users via paltalk notifier and/or e-mail saying that there has been a change to this, please read.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear sirs, as a paid customer of A.V.M. Software ( Paltalk) i'm thoroughly disgusted in the way I was treated and how they are handling a situation. Paltalk has a privacy policy ( [redacted]l ) that states -

TERMS OF USE. You, and anyone you authorize to use your Account, may not engage in conduct which is unlawful or which inhibits another user from enjoying Paltalk or which Paltalk in its sole discretion determines to be unacceptable. Even if you have paid to subscribe to any of the Paltalk services, Paltalk reserves the right to terminate ALL of your Accounts if, in its sole discretion, it determines that through ANY of your accounts or nicknames, whether paid or free, you have engaged in any prohibited or unacceptable conduct.

They have a user by the name of [redacted] that creates 100s of names to boot people (using a 3rd party software), slander, intimidate, bully, imitate and to literally harass people non-stop on a daily basis. I made AVM aware of the problem ( which they have had endless complaints about him ). Well i've emailed them, talked to people in their help room numerous times, offered to show them proof of the booting taking place on video, I have a saved conversation with [redacted] threatening to boot our chatroom non-stop. Just today while talking to a person in the help room, they got a [redacted] to come in and basically tell me if I don't enjoy chat not to use their program, that there is no flaw and to use the security features they have in place to protect myself from a booter which won't allow me to run my chatroom properly. Then [redacted] ( [redacted] promptly disabled my chat from the help room and booted me without giving me a chance to respond. If we ban [redacted] from the room, he uses a roaming IP address and just creates another name to bypass the ban and to come back into the room to boot people non-stop. Another flaw in their software.

Well I happen to enjoy chatting there a lot and this [redacted] person is violating AVM policies and they are choosing to either ignore the situation or are unable to protect their customers without limiting their ability to chat with others FREELY. I videotaped [redacted] 17 using a [redacted] name to try and boot me. I offered to show them, they said NO!!! I have a saved conversation with [redacted] and offered to show them, once again they said NO!!! I have what I believe to be his IP address( [redacted]) and offered it to them, once again they said NO!!! This guy is clearly violating numerous AVM policies and they won't do anything about it. I have a long list of sick names he uses to abuse others. That's why i'm writing you today. Please help me get this situation resolved. Thank You.Desired Settlement: I wish for AVM to watch this video to verify that its actually taking place. I want them to repair their software so others can't do the same thing. I want [redacted] and his paid accounts to be banned permanently. I want all his names he has used to boot others removed from the database( I have a list). I want all the sick names he uses to slander people, example l[redacted] to also be removed from the database and for AVM to monitor registration names so people can't do this. These types of names are clearly unacceptable and violate their privacy policy. If AVM chooses to do nothing, I would like you to alert their sponsors of the ongoing problems and AVM's inability or willingness to fix it and last but not least, I would like the FBI contacted. Through information I gathered from several of his friends, I believe [redacted] lives in San Marcos TX area. I want AVM reminded that several states are cracking down on bullying and this type of behavior isn't tolerated and they need to step up and do the right thing. Thank You.

Business

Response:

[redacted] got 30 days total ban starting today as per [redacted] created by [redacted]

Users have a variety of privacy tools including blocking contact from non-pals, blocking individual users in total, and other banning, ignore features within their own groups. We also provide privacy tools on their profile pages etc. If users take advantage of these tools they can stop virtually all contact from anyone that they have a conflict with.

We will place the user being complained about on monitor (his other nick names) and warn them to stop if we see violation of TOS.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dears sirs, 30 days is a start but its not even close enough to the punishment [redacted] deserves. I was told back in January of 2014 that [redacted] was banned for either 30 or 60 days back then. But he uses a roaming IP address, so he just creates a NEW NAME and continues to do the same damn thing over and over again even when banned. [redacted] has booted, harassed, slandered, imtimidated, threatened, bullied, imitated and literally ruined the chat priviledges for 100s of people violating your privacy policies and this is the 2nd time he is facing a ban and all you want to do is give him 30 days??? Honestly, thats a joke and totally unacceptable!!!! Just last night [redacted] used the name [redacted] to try and boot me and a bunch of others in a chatroom, i'm not sure if you(paltalk) did something to prevent that or if his booter wasn't working right because it allowed us to just close out the invites without getting booted. If paltalk attempted a fix to the super im flaw then it could be working but will need to be tested further. The only security provisions in place that work are the Do-Not-Disturb mode or IMs from pal list only, but as a room owner they limit the contact admins can have with the room people and the hundreds of new people we get per week so we can't properly run our rooms. We can ban, ignore and block responses from the name [redacted] yes, but he uses a different IP address and contacts us with a new name.Thats also unacceptable!!! Sometimes paltalk will kick you offline then online real quick, this resets your messenger list and places you from DND mode back in online mode making us vulnerable to [redacted]'s attacks once again if we are away from the keyboard and can't change it back. I want paltalk to click on the find a pal feature and type in these names : [redacted] - there are 31 versions of [redacted] names he uses to boot people and 5 names created by others to slander [redacted]. Everyone of these names need to be deleted from the database before I will be happy. You need to type in the word: [redacted] - there is 100s of sick names [redacted] created that need to be removed - he has made similar names from [redacted] and [redacted] and many others. I want [redacted] banned permanently, he has done nothing but wreak havoc on your site and he has kept dozens of people from enjoying my chat room so they won't come in there. Here are more known names of his that he has tried to boot and harass me with in the last 3 weeks alone - [redacted] - [redacted] - [redacted](imitation of the name [redacted]) - [redacted] - [redacted] - [redacted] - [redacted](imitation of the name [redacted], it has 2 Ts) - [redacted] - [redacted] and i'm sure he has 100s if not thousands more - I fear the only thing that can stop him is the law - I want him banned permanently!!!! I gave you what I believe is his IP address ([redacted] obtained through a email from a friend [redacted] turned on). He has had numerous chances, if you keep enabling him he will never stop, your previous ban did nothing but make him do it more and at will. I wanted to add the video I have of him trying to boot me but it won't allow [redacted] What provisions do you have in place when [redacted] bypasses your ban again? He did it once i'm sure he will do it again!!! I'm sorry, I'm very dissatisified with your response. More needs to be done and if you can't do it then you need to involve the authorities.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had stop auto renewal off , to not be charged again and they claim that I did not choose auto renewal off, I told them I know I selected it in the middle of last month in aug 2015 and somehow it was back on again and I did not choose it,I told them there system messed up and I know for a fact I had auto renewal off, I requested a refund of my money back to my card... thy might as well call me a lie!

Business

Response:

Subscription renewal has been cancelled and $19.95 refunded as per your request. Please note it may take 3-7 days for this to reflect upon your card. Auto rebill has been turned off as of September **, 2015.Best regards,Customer Support[redacted]Tel. ###-###-####Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: An account was created on [redacted] with my email address ([redacted]). The account was created as '[redacted]'. Gmail does not differentiate between [redacted] and [redacted]. In gmail's eyes these are the same email address. I did not create the [redacted] account. I have used every resource available to me to try to resolve this issue with no success. The phone number on the [redacted] website is an invalid phone number. When I try to go the back-door route and reset the password for the account by having [redacted] send a password reset link to the email address associated with the account (my email address) the link comes back as invalid. This is my last resort to protect the address that belongs to me, but accounts have been set-up with this email address by others who are not me and who I do not know.Desired Settlement: I want the account that was created with my email address cancelled.

Business

Response:

E-mail: [redacted] doesn't exist in the system. Email: [redacted] does exist and belongs to the nick name created in UK. Customer Support line is working and open Mon-Fri from 9 am to 5 pm EST. Tel. ###-###-####. Live Chat support is available 24/7 [redacted] Please specify problem you are experiencing and we will gladly help to resolve it.Regards,

[redacted]Tel. ###-###-####Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The '[redacted]' user who created an account with this service used an email address that is not their own. Gmail does NOT differentiate between '[redacted]' and '[redacted]'. I repeat, Gmail does NOT differentiate between '[redacted]' and '[redacted]This email address belongs to me and I did NOT create the account on '[redacted]'. The '[redacted]' account associated to '[redacted] needs to be deleted immediately; as the email address does NOT belong to the individual who created the account, it belongs to me (owner of '[redacted]) who did not create the account on '[redacted]'.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As it was pointed previously unfortunately we are not able to deactivate active account for another user from another country due to gmail e-mail address is being used by that other user. Regards,[redacted]Tel. ###-###-####Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Based on how this issued had been handled, but not resolve:[redacted] allows users to create an account without verifying that the email address belongs to the to account holder.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Paltalk, a chat service, is owned by this company. Several times I have been harassed, due to religious issues by a user, who goes by [redacted]. This user is religiously harassing me because I use the user name [redacted]. I have attempted to contact what the users call the "read hats" and they will not do anything. I have even attempted to explain this source of harassment to users that are in the position of adminship such as [redacted] and [redacted]. Instead, this harassment, which has been happening, has occurred for three weeks, and has only been addressed by one person without a resolve of the harassment. Since the "red hats" have been addressed, and [redacted] and [redacted] have been addressed, the harassment has NOT ended. This is now an issue of intimidation since [redacted] has attempted to write a letter to get me banned from Paltalk, admitted to [redacted] and others - a source of libel. I have already said to them that I will notify corporate HQ of the company if this continues and it has continued. The service of the "red hats" has been poor and the admins are not protecting their users from intimidation and harassment.Desired Settlement: I am requesting a full refund of the payment I made to the company for my purple [redacted]name and for an apology.

Business

Response:

[redacted] ([redacted]: [redacted]) has not ever filed any complaints with Paltalk regarding being harassed by other users. We cannot help with banning issues from the individual based on their words. Formal complaint has to be created thru Paltalk website: [redacted]. Our admins start watching [redacted] names/rooms as soon as complaint created.

Users have a variety of privacy tools including blocking contact from non-pals, blocking individual users in total, and other banning features within their own groups. We also provide privacy tools on their profile pages etc. If users take advantage of these tools they can stop virtually all contact from anyone that they have a conflict with. We will place the users being complained about on monitor and warn them to stop if we see violation of TOS.

Unfortunately, refund for $59.95 cannot be processed since subscription was purchased 9 months ago (Started: 2013-11-** Expires: 2014-11-**). Bank doesn't allow access for transactions older than 6 months. Instead we can extend VIP subscription for the next 6 months for free for the inconvenience [redacted] experienced. New expiration date for VIP subscription for [redacted]: [redacted] is 2015-02-**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved to a point; however, I ask that they view this as a formal complaint against [redacted]. Thank you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] has been freezing on weekeneds for the last 2 weeks and since Wednesday I have not been able to ENJOY my [redacted] experience because everytime I broadcast audio in my room this is wha thappens the MIC locks up and freezes my whole [redacted] client its been like this through out August of this yearDesired Settlement: I would like my room to have atleast a 5/10 day extention for the period of all the days of issues

Consumer

Response:

At this time, I have not been contacted by A.V.M. Software regarding complaint ID [redacted].Sincerely,[redacted]

Review: [redacted] service came out in May of 2015 Which Includes a Diamond Icon next to your [redacted] name I activity pay 49.95 each year and was told my diamond would be removed at the end of my subscription but I tried to renew before my subscription ran out and they wouldn't let me renew my subscription until the day before it went out which in turned REMOVED my diamond icon from my [redacted] name I WANT my diamond its not fair that other prime users got locked into the diamond for their subscription..... I got the diamond before new people a red admin told me after may 15 they wouldn't be giving diamonds to new prime members but would continue the diamond icon for users that had prime before the subscription ran out [redacted] will not give me my diamond back and ive been crying since......I love the diamond and it makes my subscription and [redacted] will not help me....they will tell you that its a level 7 crown ICON I WAS LOCKED into the diamond as long as I am paying for the [redacted] name because I started prime BEFORE the diamond was to be a level 7 crown.......and honestly it should be a PRIME only perk here is why I need my diamond because theres no point in having a prime subscription with a diamond if theres not a diamond on my [redacted] nameDesired Settlement: I just want my diamond on my [redacted] name.......ive been crying over this actually crying over this.....I was grandfathered into the diamond this is NOT fair just because I am paying monthly! I want my diamond icon back........ my [redacted] name on [redacted] is PLANET EARTH

Business

Response:

[redacted] was notified by Live Chat Customer Support before he decided to renew his Prime subscription on May ** 2015 that diamond is no longer available with Prime subscription. It was an introductory offer and has been discontinued. Currently Level 7 Crowns have Blue Diamond icon: [redacted] Attached is a Live Chat history confirming [redacted] awareness that diamond no longer comes with Prime subscription.Regards,[redacted]

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did not tell me when I signed up for services that I would not have the diamond when I first started services I love [redacted] alot but this is NOT fair to me... the diamond icon makes the prime [redacted] name

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]: PLANET EARTH purchased Prime 1 month Started: 2015-05-** Expired: 2015-06-** with Diamond icon next to the [redacted]name. The diamond was there for the length of the subscription. On renewal day [redacted] was notified by several Customer Support representatives before making a payment that diamond no longer comes with Prime subscription. That was [redacted]'s choice to continue with Prime subscription even though he was aware that diamond no longer appears next to the [redacted] name. Previously attached Live chats history retrievals confirming [redacted]'s choice.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Its not about customer service its about making the most money because [redacted] is a business why have Diamond in Prime if we Don't have the Diamond

Review: [redacted] Doesn't care about me I made a charge for a blue room on [redacted] for 84.95 and I requested to have a refund with in 24 hours of purchase for a lack of audio

my [redacted] name is [redacted] on 3/*/2014 I made a transaction for 84.95 for a 40 member blue room and its now 9/*/2014 I still have not received a refund.... Also I was in the help lobby yestarday and a co admin by the name of [redacted] ([redacted]) said the * word on mic a couple days ago when people were just trying to find out why [redacted] was having audio issues i've spent over 3,000 dollars on [redacted] over the years gifting [redacted] names and getting my own I don't feel that this company cares anymore about the customer but only about the money.....They won't fix the server issues half the time the cams don't work half the time and they blame ALl of us for having issues when [redacted] works just fine.......and all other chat programs installed on PC........why must the whole help lobby be dotted because people just wanna know whats going on with the servers.. I want to take this further against [redacted] for the foul play that goes on with a couple of [redacted] that abuse their power and cuss on mic and get away with it. I don't understand what happened to the old [redacted] when [redacted] used to actually care about the customers....im left with paying alot of money for my purple name ive asked for a refund......thats all I wanted and im still waiting as of this message being sent on 9/*/2014Desired Settlement: All I want in return if possible to have a gold name...for 1 week or ..something......and to make sure all [redacted] and regular pal support admins don't abuse their powers in help lobbys we are paying your salary if I could have a gold name....like that one other user on [redacted] I would be the happiest person on the planet....can you guys do something to take the pain away......its not fair to me or people who get dotted down meaning to the Revdex.com that they take the microphone from you and you cannot speak or type in text your opinion this is the united states and we have a thing called freedom ofs peech you have to remember this people @[redacted] headquaters the people of [redacted] pay your sallery not the other way around we pay for you to provide us the best coolest chat program on the planet and instead I get dotted I get told to stay off mic when I want to talk to the [redacted]........no one does live shows anymore.........

is it remotely possible

All I ask.......if its even possible......if you could please gold my name up for life......I would be so happy....or even orange..... Ive been through alot of drama with this company....[redacted] abusing power. taking my money and not even saying Thank you.......in the way of not abusing us when we ask whats the problem with the chat program when it messes up......we dont ask alot for the top [redacted]..... I saw a red admin abusing their power and still a co admin afterwords......I don't understand it........I wish to make future purchases on [redacted] but now I don't want to.......because of the abuse I receive after purchasing and just wanting a refund until the rooms get better...... Dear person who reads this at [redacted] headquators if you could make me the happiest Pal talker on the planet and gold my name up? or orange it up for life? I would glady continue purchasing purple names........please if not atleast get your admins together and straighten them out.....if [redacted] doesn't meet my needs im going to be very sad I hope you can understand the hurt im going through right now.....all that money spent over the years for [redacted]

Business

Response:

[redacted],

1. Refund in the amount of $84.95 was processed correctly as per your request on September *, 2014. It usually takes 5-7 business days for this to reflect upon your card, it depends on your bank refund procedure.

2. Unfortunately, pick your color [redacted]name promotion is over and neither of colors you ask are available in the system. The best I can offer you is to extend your Premium room subscription for another month for free to see if your audio has been improved.

3. If you are not satisfied with service of [redacted]s in the Help Lobby please file a complaint thru [redacted] support site: [redacted] and

choose an option Complaint about [redacted] staff or policy. Complaint goes directly to full admins who are authorized to take an action.

Best regards,

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am rejecting my response because I didn't get my basic room back to blue and id rather have a longer subscription to VIP for all the damges over the years im requesting atleast 1 year for the damges and after all the money i've spent on this chat program for the mental and physcial damages assoicated with going offline all time if possible could you please add a year of VIP or 2? and make my room blue for 1 month you said you did it but its still black id rather have my subscription extended a year or 2......please show me that [redacted] still cares about the customer!

please show everyone that [redacted] still ta kes the customer to heart im so hurt over here after you said you blued my room back up and it was still black...Im very sad actually.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To satisfy the complaint VIP subscription has been extended for [redacted]: [redacted]. New expiration date is: 2016-05-**. [redacted] name has to be re-logged in to activate subscription.

Best regards,

Consumer

Response:

Please fix lag on [redacted] that has been happening for years....... thank you.

I have been using [redacted] (parent co. A.V.M. Software) since 2001. In 2009 the novelty of the application was wearing off and I rarely logged on. A year ago I started logging back on to [redacted] and after a few weeks ran into some issues with the application so I stepped into one of the [redacted] rooms, which I have always had great success with. The people supporting customers in these rooms are typically volunteers. The person who spoke with me about my specific issue, was asking me silly questions, she was apparently new and did not know what the issue was let alone the resolution and became angry when I pointed out several times what I need help with, so I left the room thinking later in the day another person will be working in the room and could help me. I was wrong. The admin [redacted] was worse than the 1st [redacted] admin. I did not use a mic (it was not working in the application) so I only communicated in text in the room. Over and over [redacted] asked what I was there for, finally I got tired of having to hear him ask this more than 4 times in succession so I told him if he didn't read my initial text then he needs to wait for customers to finish typing before he repeats himself. Ignoring my initial text about why I was there [redacted] got angry at my last comment (it was nice to see he could read) about his not waiting for customers to finish typing and he started berating me on and on, then said "Why are you here?" !?!? I guess he has selective hearing. I had just paid to use the application and this is the people they have offering what they call "Support"???? When I asked for a phone number, email or address to submit a complaint he said there isn't one. There is a phone # on the website and I pointed that out. I guess lying is common practice because I tried again to get assistance and this time I got someone who said my problem is that I don't have a valid email address on my profile. After a few minutes she said she found it, yet she couldn't read either because she had no idea why I was there. This time I called the phone #. [redacted] said she couldn't do anything. Then she said she only handles billing issues, so I asked for a refund. She said I had to use live chat for that. I guess she decided she wasn't billing any longer. When I asked to speak to her supervisor she said I could not. After pushing for a supervisor she said I could use live chat for that. After 20 minutes of getting no where with [redacted] I went to the live chat page. She lied. The only "support" available through live chat is billing. And I'm sure she's working live chat since she paused repeatedly to type copious amounts of text to someone. BEWARE of this company. They use their revenue to push new versions that only update with more ways to get your money (like stupid points for virtual gifts, what a waste), and even though subscribers should not receive ads, I get a pop up from the application soliciting their other ways to "spend money" with them.

Review: Hello I have been a long time customer of Paltalk.com,I have Alot Of Nicks On Paltalk Paid and Unpaid I never have Problem with Paltalk ,but some weeks ago User Name "[redacted]" he came to My Room And Told me that he can Banned me From Paltalk .I told him do what ever you can as far I dont do anything wrong r vilet Paltalk TOS they not gonna bann me.but He Challened me He is Red Admin He can do what he want, after somedays my All nicks Names

[redacted] are Removed From Paltalk I cant even login on Paltalk ,Question Why he did that I didnt Break Any Rules On paltalk Who is He? as I write a Email to Paltalk They Send Me Back The TOS about Unlawful or inhibits to otheruser from enjoying paltalk, I am a Room Owner and I Have right to bann anyone in my room am I right or Wrong ? I banned this guy in my Room so thats why he removed my nick?

have been on 4 for years and now I am being banned, I want this issue resolved asap because, its not right I have a mental issue as well and people keep harassing me ([redacted]) I ask you guys too please look into this issue and not be one sided I just want justice,Desired Settlement: Reinstatement of the account status and privileges. A thorough investigation about The Guy [redacted]

Business

Response:

Your accounts are being banned from Paltalk has nothing to do with [redacted] name: [redacted] at all. As per our Bans & Restrictions team they were banned because of engaging in multiple illegal activities on our server, [redacted] names were willingly knowingly affiliated with a well known spammer and assisting him buy distributing the link info that was sent to the hosting company. There was a link posted to users offering free credits stickers etc. and then taking those credits from users. This act violate our terms of service and that has been an issue by stealing credentials of users. At this time your [redacted] names will remain banned from Paltalk. If you are disagree with Bans & Restrictions action you can file a formal complaint at [redacted]Regards,Yelena S[redacted]Tel. ###-###-####Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi Yelena ,Thanks For replying me back as far I know I never ever spam any where or posted any link to any user and how can you say that nothing to [redacted] name with [redacted] ? who is he ? co admin I have screenshots where he is herrasing me to get me bann from paltalk ,he have a [redacted] name Janu he opened 2 rooms with a same [redacted] name how is it possibal ? he taking money from other people to that , thats what called " ILLEGAL ACTIVITIES" do you have proof that I post any link or any of my [redacted] names ? I have 5 color [redacted] why should I steal something ?i am rejected the response and want a invistigation against my [redacted] names and investigation about this guy [redacted] .I would like a explanation from Paltalk and Proof about what she is talking about spaming and want a investigation into the matter

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Paltalk employee (admin/co-admin) was live overseen and monitoring what was going on in the groups and tracked it down to the person (nick name/s provided in this complaint) by pasting the links to hack users. Ban was set by admin following TOS:TERMS OF USE. You, and anyone you authorize to use your Account, may not engage in conduct which is unlawful or which inhibits another user from enjoying Paltalk or which Paltalk in its sole discretion determines to be unacceptable. Even if you have paid to subscribe to any of the Paltalk services, Paltalk reserves the right to terminate ALL of your Accounts if, in its sole discretion, it determines that through ANY of your accounts or nicknames, whether paid or free, you have engaged in any prohibited or unacceptable conduct. Please be advised that if you have paid to subscribe to any of the Paltalk services, your subscription fee WILL NOT be refunded (either in whole or in part) if your accounts is, or your accounts are, terminated or suspended, even if the termination is a result of unacceptable conduct through a free account or nickname. Without assuming the responsibility therefore, Paltalk reserves the right to restrict conduct and/or take measures against conduct, which Paltalk deems in its sole discretion to be harmful or offensive to other users is unacceptable for any reason or no reason whatsoever or otherwise detracts from the Paltalk service or adversely affects Paltalk, its business or software in any manner whatsoever. Without limiting the foregoing, examples of unacceptable conduct include: (a) threatening, harassing, or intimidating another user, (b) transmitting any unlawful, threatening, abusive, profane, offensive, defamatory, or hateful text or voice communication or Images or other material, or any racially, ethnically or otherwise objectionable material, or any material that violates or infringes the intellectual property or privacy or publicity or other rights of any other party; (c) using any obscene or offensive alias; impersonating another user, including, without limitation, a Paltalk employee, administrator or representative; (d) disparaging the Paltalk service, Paltalk or its representatives, administrators or employees or solicitation; (e) posting or transmitting any advertising, promotional materials or other forms of solicitation to other users; (f) permitting language, text or images that are inappropriate to the room you host or abusing your right to take action against participants in your room or (g) disrupting the normal operation of any chat room or otherwise acting in a manner that negatively impacts other users or is inconsistent with the rating of a room or attempting, soliciting or abetting another to do of any of the above. In addition, examples of unacceptable conduct include, but not be limited to, hacking the Software, stealing the account or nickname of another user, sending a Trojan, worm, time bomb, cancel bot, or other disabling device or other harmful component intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or attempting, soliciting or abetting any of the above.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I really dont have idea what you talking about what they have seen in my group nothing and never happend like this well this is not fair I paid more then 600 bucks for paltalk and the guy [redacted] that all his plan and everything and I asked you for screen shots . if co admin saw that he sholud have screenshot or any proof well I am rejecting that responce PALTALK IS GONE SO FAR Service is not working well too all the time Lagging and they want always money and money well I am not gonna stop here!!! I am not even abel to come online,I want my [redacted] unbanned

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Paltalk has a points system,, you get points to get gifts. They have promotionals offers to earn points, and I participated in one of the offers and they refused to give me my points and Paltalk banned me from using their program, I cant log into it.Desired Settlement: I want my nickname unbanned and I want my 1,000 points as I was promised for participating in their promotional offer, and I want a 1 month of free extreme.

Business

Response:

[redacted],

Complainer' s [redacted] name: [redacted] was set to inactive on 2013-09[redacted], because of violation TOS. This is part of User' s Agreement and Privacy Policy they agreed on before installing Paltalk software: You may not select a nickname, which violates any copyright, third party's

Trademark right or other proprietary right or a name which Paltalk deems in its sole discretion to be profane, offensive or in any other way unacceptable. Paltalk reserves the right to delete any profane, offensive or unacceptable nicknames and/or to require you to change your nickname.

No PayPal payment found connected to e-mail [redacted]. User needs to specify PayPal transaction number or invoice # to be able for us to retrieve a payment.

Best regards,

Business

Response:

[redacted],

The reason we asked for PayPal email is to confirm that payment was received and will be able to issue the refund, since user is disputing $60. If she used different payment method, she needs to specify which one that we can review and issue the refund if applicable.

Also complainer needs to specify nick name she wants to unban. If nick name is acceptable and doesn't violate our TOS I will be happy to unban, apply 1 month free of extreme subscription and add points to satisfy customer's request.

Best regards,

Consumer

Response:

In response to Revdex.com and AVM: My paypal email is [redacted], that goes for paltalk also.